document resume author o'connor, susan k.; ruth, deborah … · library literacy program...

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DOCUMENT RESUME ED 415 889 IR 056 860 AUTHOR O'Connor, Susan K.; Ruth, Deborah K. TITLE Brooklyn Public Library, Final Performance Report for Library Services and Construction Act (LSCA) Title VI, Library Literacy Program. INSTITUTION Brooklyn Public Library, NY. SPONS AGENCY Office of Educational Research and Improvement (ED), Washington, DC. Office of Library Programs. PUB DATE 1993-00-00 NOTE 87p.; Attachments are hand-written and marginally legible. CONTRACT R167A20397 PUB TYPE Reports Descriptive (141) EDRS PRICE MF01/PC04 Plus Postage. DESCRIPTORS Adult Education; Instructional Development; Library Role; *Library Services; Literacy Education; Public Libraries; Student Reaction; *Training Methods; Tutoring; Tutors; *Volunteer Training; Volunteers IDENTIFIERS Brooklyn Public Library NY; Database Development; *Tutor Training ABSTRACT This final performance report for the Brooklyn Public Library Literacy Program begins with a section that provides quantitative data. The next section compares actual accomplishments to project objectives for fiscal year 1992 in the following areas: (1) redevelopment of the tutor training, including redesign or addition of the writing process, group instruction approaches, whole language, roleplay, and observation elements of the training model; (2) upgrading of trainers through pre- and post-training meetings and participation in staff development seminars; (3) conversion to group instruction; (4) new tutor orientations; and (5) the establishment of student and tutor databases. Proposed and actual expenditures are compared. Activities undertaken, the role of the library, and agencies and organizations involved are described. Facilities used are listed, and the impact of the project on the ongoing literacy program is discussed. Attachments include trainees' hand-written comments on tutor training sessions, a student record form, and a volunteer information record form. (MES) ******************************************************************************** * Reproductions supplied by EDRS are the best that can be made * * from the original document. * ********************************************************************************

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Page 1: DOCUMENT RESUME AUTHOR O'Connor, Susan K.; Ruth, Deborah … · Library Literacy Program begins with a section that provides quantitative data. The next section compares actual accomplishments

DOCUMENT RESUME

ED 415 889 IR 056 860

AUTHOR O'Connor, Susan K.; Ruth, Deborah K.TITLE Brooklyn Public Library, Final Performance Report for

Library Services and Construction Act (LSCA) Title VI,Library Literacy Program.

INSTITUTION Brooklyn Public Library, NY.SPONS AGENCY Office of Educational Research and Improvement (ED),

Washington, DC. Office of Library Programs.PUB DATE 1993-00-00NOTE 87p.; Attachments are hand-written and marginally legible.CONTRACT R167A20397PUB TYPE Reports Descriptive (141)EDRS PRICE MF01/PC04 Plus Postage.DESCRIPTORS Adult Education; Instructional Development; Library Role;

*Library Services; Literacy Education; Public Libraries;Student Reaction; *Training Methods; Tutoring; Tutors;*Volunteer Training; Volunteers

IDENTIFIERS Brooklyn Public Library NY; Database Development; *TutorTraining

ABSTRACTThis final performance report for the Brooklyn Public

Library Literacy Program begins with a section that provides quantitativedata. The next section compares actual accomplishments to project objectivesfor fiscal year 1992 in the following areas: (1) redevelopment of the tutortraining, including redesign or addition of the writing process, groupinstruction approaches, whole language, roleplay, and observation elements ofthe training model; (2) upgrading of trainers through pre- and post-trainingmeetings and participation in staff development seminars; (3) conversion togroup instruction; (4) new tutor orientations; and (5) the establishment ofstudent and tutor databases. Proposed and actual expenditures are compared.Activities undertaken, the role of the library, and agencies andorganizations involved are described. Facilities used are listed, and theimpact of the project on the ongoing literacy program is discussed.Attachments include trainees' hand-written comments on tutor trainingsessions, a student record form, and a volunteer information record form.(MES)

********************************************************************************* Reproductions supplied by EDRS are the best that can be made *

* from the original document. *

********************************************************************************

Page 2: DOCUMENT RESUME AUTHOR O'Connor, Susan K.; Ruth, Deborah … · Library Literacy Program begins with a section that provides quantitative data. The next section compares actual accomplishments

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Brooklyn Public Library, Final Performance Report forLibrary Services and Construction Act (LSCA) Title

VI, Library Literacy Program

2

U.S. DEPARTMENT OF EDUCATIONOffice of Educational Research and Improvement

EDUCATIONAL RESOURCES INFORMATIONCENTER (ERIC)

This document has been reproduced asreceived from the person or organizationoriginating it.Minor changes have been made toimprove reproduction quality.

Points of view or opinions stated in thisdocument do not necessarily representofficial OERI position or policy.

Page 3: DOCUMENT RESUME AUTHOR O'Connor, Susan K.; Ruth, Deborah … · Library Literacy Program begins with a section that provides quantitative data. The next section compares actual accomplishments

BrooklynPublicLibrary

FINAL PERFORMANCE REPORTFY 1992

Brooklyn Public LibraryGrand Army PlazaB'klyn, NY 11238

(718)-780-7819

Report prepared by: Susan K. O'Connor, Director of Literacy ProgramDeborah K. Ruth, Education Coordinator

Grant number: R 167A 20397

Amount awarded: $34,890.00 Entire amount expended.

BEST COPY AVAILABLE

1

Grand Army Plaza

Brooklyn, New York 112383

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y.

Part II: Quantitative Data

Provide the following information about this project by filling in the blanks or putting acheckmark next to the answer that best describes your project. If any of the questionsare not relevant to this project, write N/A.

1. What is the size of the community served by this project?

under 10,000between 10,000 - 25,000between 25,000 - 50,000between 50,000 - 100,000

_4 between 100,000-200,000over 200,000

2. What type of project was this? (Check as many as applicable)

RecruitmentRetentionSpace RenovationCoalition BuildingPublic Awareness

V TrainingRural OrientedBasic Literacy

Collection DevelopmentTutoringComputer Assisted

V Other TechnologyEmployment OrientedIntergenerational/FamilyEnglish as a Second Language

(ESL)Other (describe) 5a{tine c,e datozase.

3. Did you target a particular population? (Check as many as applicable)

HomelessHearing ImpairedVisually ImpairedLearning DisabledMentally DisabledWorkforce/Workplace

HomeboundSeniors/Older CitizensMigrant WorkersIndian TribesIntergenerational/FamiliesEnglish as a Second Language

Inmates of Correctional InstitutionsOther (describe) Acloi 15: Pti e czie c6 n nRced, o c.,-) Q.

4. If this project involved tutoring, what tutoring method was used?

Laubach LVA Michigan MethodOrton-Gillingham _4 Other (describe) w HCL.E NGURC.:1; OR L ONTA-riC(

4

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5. If this project involved tutoring, how was it provided? (check as many asapplicable)

one-on-one tutoring _x_small group instructionclassroom instruction

6.(a) If this project involved tutoring, was the learning progress of the adult literacystudents quantitatively measured? yes no

(If "yes", identify any tests, questionnaires, or standard methods used andsummarize student results.)

6.(b) If this project involved tutoring, were qualitative outcomes of student progressdocumented? x yes _no(If "yes", briefly describe how progress was determined and summarize studentresults. You may attach samples of any documents used to record observatiOnsor demonstrate outcomes.)In this project, the students were volunteer tutors. Tutors

were observed by staff, took part in practice sessions and producedjournals that were monitored.

We will attach journal entries.

7. During the course of this project were any of the following items produced?so, attach a copy to each copy of the report.

bibliographycurriculum guidetraining manualpublic relations audiovisualtraining audiovisualrecruitment brochure

resource directoryevaluation reportsurveynewsletter(s)other (describe)

If

*As part of the evoluntion of our training model, we are no longerusing the training manual. We are now providing volunteers with copies ofthe professional readings, to which they can refer.

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8. During the course of this project:

How many adult learners were served? (i.e., individuals who made use of thelibrary's literacy project services in some way) 900

Of those served, how many received direct tutoring service? 71019How many hours of direct tutoring service did they receive? 14 8 tntal contact

How many new volunteer tutors were trained? 94 hoursHow many current volunteer tutors received additional training? 25How many volunteer tutors (total) were involved? 119How many non-tutor volunteers were recruited? 15 for Friends of LiteracyHow many service hours were provided by non-tutors? Inn rtimumHow many librarians were oriented to literacy methods, materials,

and students? 2

How many trainers of tutors were trained?

Part Ill: Narrative Report

Provide a narrative report that includes the following information:

1. A comparison of actual accomplishments to the goals and objectives set forth inthe approved application. Describe any major changes or revisions in theprogram with respect to approved activities; staffing, and budgeting, includingunspent funds. Explain why established goals and objectives were not met, if

applicable.

2. Provide a comparison between proposed and actual expenditures by budgetcategory, i.e., personnel, travel, materials, etc.

3. Provide, as appropriate, specific details as to the activities undertaken e.g., iflibrary materials were acquired, describe the kinds of materials purchased; if aneeds assessment was conducted, describe the results of the assessment; iftraining was provided, describe the training and include the dates and topics; ifservices were contracted out, describe the contractor's activities.

4. Describe the role the library has played in the accomplishment of the goals andobjectives set forth in the approved grant, including whether the library wasinvolved in the project's implementation or as a resource and site only.

5. Provide names of agencies and organizations recruited to volunteer theirservices for the literacy program or that were involved in the coordination andplanning of the literacy program. Describe the nature of their role.

6

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Part III: Narrative Report

L A comparison of actual accomplishments to the goals and objectives set forth

in the approved application. Describe any major changes or revisions in the

program with respect to approved activities, staffing and budgeting, including

unspent funds. Explain why established goals and objectives were not met, if

applicable.

TUTOR TRAINING

Objective_ I. During the fiscal year, 119 tutors were trained in nine tutor training

workshops and writing seminars. Although this number is not as high as originally

planned for it did meet the program needs for the year. The writing seminars are intensive

training offerings that provide tutors with opportunities to explore their own writing

process while developing effective facilitation techniques that can be utilized tutoring

multilevel writing groups.

II. Objective 2. Redevelopment of the Tutor Training. As the Literacy Program

concomitantly developed practices reflecting a whole language philosophy, shifted into

small group instruction, and focused on writing process as an important part of

instruction, it became necessary to redevelop the tutor training. Under this grant we

accomplished the following:

a. Writing Process. The Writing Process module changed significantly over the

course of the year. It was repositioned into the beginning of the training to communicate

its importance. We also enlarged it from a 90 minute presentation to 4 1/2 hours

distributed over three training sessions. The time was lengthened to accommodate

development of a rough draft, revision and editing of tutor generated writing. Tutors

must experience the model in order to "buy into" it, and understand how to facilitate

2

7

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skills is an important skill in this process. We also incorporated a training video and

observations. The following comments from tutor journals indicate that the training

changes were effective:

--"I learned that sometimes you can have a better understanding of your own

writing by listening to what is reflected back to you. Once I read out loud what I

had written and it was paraphrased back to me, it made sense."

-- "Then we changed partners and the second person said there were two short

sentences in the article that could be described more. I went home and revised that

section and realized they were absolutely correct. It was interesting in having two

different opinions. Again the workshop session was very well done and I came

away having a lot more information than when I started out."

b. Conversion To Group instruction. Conversion to group instruction

mandated reconsideration of the entire training. The trainees were organized into their

own learning groups. In this way the volunteer tutors experienced the impact of group

dynamics on learning and the importance of shared information. Group instructional

approaches were woven into the training demonstrations and materials. Tutors had these

comments to make in their journals about working together:

--"I learned that everyone always has so much to share from his or her experiences,

and in a non-threatening environment."

--"I recognized something in me that I need to modify. When I worked with my

partner I found my desire to be supportive at times didn't allow for much talking

and elaboration by him as he might have done, if I was silent and didn't go on

talking as much as I did."

c. Whole language Training. We reevaluated the training model and realized

that it was still very much a bottom-up linear model that taught tutor techniques as

separate discrete skills. The training had consisted of many short activities designed to

teach appropriate behaviors that we measured through observation. Since research

3 8

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indicates that reading and writing are mutually supportive and disconnecting them would

disconnect the entire communication process, we dropped many of the short modules and

opted to spend more significant time exploring the connections between three key parts:

writing, the language experience approach and guided (silent) reading. Lesson planning,

which had been a separate module positioned toward the end of the training was also

woven throughout.

--"I expected that we, as tutors, would be inundated with materials, articles and

yes even some type of testing mechanism, much like the comprehensive tests we

grew up on...Instead opinions are valued, involvement is encouraged and learners

ideas are not right or wrong, but simply different approaches. Throughout these

sessions, I've reflected time and again that if such methods had been employed

decades ago, we might not have such an extensive literacy problem."

d. Roleplay. We also reexamined the roleplay, which was traditionally placed at

the end of the training as a test that tutors would "pass", or "fail". We acknowledged that

the skills tutors were developing were complex and needed to develop over time. Learning

how to guide students through reading or writing a text in an empowering way is a skill

that takes practice within a real learning context. The roleplay changed in focus and

became a tool for tutors to learn, practice and ask questions. It provided trainers with a

chance to observe those on target and those in need of further instruction.

e. Observation. Another accomplishment was the addition ofan observation

period for the tutors during and after the training. We helped tutors to develop

observation as a powerful tool, to notice the interaction between learners and tutors, and

form their own beliefs about what worked. The following comments from tutor journals

show that this happened:

--"No amount of imagining or roleplaying can substitute the valuable learning that

occurs with watching."

4

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--I observed in one of the groups that the students became very bored and

frustrated because it seemed to be little communication between the students and

the tutor.

-- "After Thursday's (observation) session, I feel that I have more understanding

and empathy toward the non-reader. The observation time gave us an opportunity

to see tutors and learners at work. Someone at our table made the comment that

the workshop was better than being at college."

M. Objective 3. Upgrading Trainers. The trainers were informed of all changes and

actively upgraded their skills through pre and post training meetings and participation in

the programwide staff development. At the pre-training meetings trainers discussed the

upcoming agenda and decided on who would present the models. The post training

meetings were significant because they provided trainers with time to discuss the problems

and concerns raised in the training and trouble shoot ways of dealing with them. The

changes discussed under Objective II evolved from these meetings.

Trainers were also invited to participate in an enriched staff development seminar

that was mandated for all full-time staff. Staff met once a month on Friday mornings to

discuss articles and participate in one of three projects: 1) new technologies, 2) the tutor

training manual and 3) small group instruction. As staff worked in small groups they

realized the value of small group learning and sharing. The projects allowed for a much

deeper exploration and understanding of issues.

IV. Objective 4. Conversion to group instruction. The support and effort of

the training helped us to convert all five ofour learning centers to group instruction.

V. Objective 5, Hold New Tutor Orientations. New tutor orientations were

designed to decrease the drop out rate of tutors who complete the training but decide not

to tutor, while also acting as a screening device to select out people who are inappropriate

for our program. The ultimate objective is to have a higher success rate of new tutors

who understand and use our methods and complete their tutoring commitment.

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Orientation sessions were held on 11 occasions. Approximately 215 people attended

these orientations. We have observed a marked decrease in problem individuals who are

not appropriate for our program.

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DATABASE ESTABLISHMENT

Recognizing that in order to evaluate our program's efficacy we would need to

establish norms of comparisons and hard figures, we sought this grant to provide us

with funds to establish appropriate databases. With the grant proposal we submitted,

we had an attachment (Attachment A) that represented the information we would seek

from our student population. However, the decision was made to join a computerized

Adult Literacy database in NYC known as A.L.I.E.S. The acronym represents

Adult Literacy Information and Evaluation System. As a result of this alliance that is

managed by the New York Adult Literacy Initiative and contracted through the Literacy

Assistance Center, we used the grant money to hire staff to re-interview the students

using the standard Individual Student Record Form, attached in the appendix.

As part and parcel of this joining with the City University, Board of Education,

community based agencies and New York Public Library in data collection efforts, we had

to hire someone to manage the data collection, learn the program, educate staff and do the

actual data entry. We used the grant monies for this express purpose. We could

not have managed without it. It is difficult to communicate the enormous amount of work

that was generated by this project. Of course, we hope to benefit from the prodigious

amount of statistics available. Some accessible statistics are: the ethnicity of the

population, immigrant status, employment information, the number of school children,

population categories, etc. We can access statistics programwide and for specific

learning centers. We can also access citywide statistics.

We hired a consultant to formulate a tutor database. We have attached a sample

in the appendix. It is clear that the Brooklyn Public Library Literacy Program is

embracing and exploring technology. We use it to facilitate the learning of reading

and writing and we are using it to evaluate the effectiveness of our program.

7

12

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2. Provide a comparison between proposed and actual expenditures by budget

category, i.e. personnel, travel, materials, etc.

We spent the entire $34,890 on Personnel. The money allocated for postage and travel

between learning centers was absorbed and paid for by the Library.

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3. Provide, as appropriate, specific details as to the activities undertaken-- e.g. iflibrary materials were acquired, describe the kinds of materials purchased; if aneeds assessment was conducted, describe the results of the assessment; if trainingwas provided, describe the training and include the dates and topics; if serviceswere contracted out, describe the contractor's activities.Tutor Training

1. Pre Training Meetings. At pretraining meetings the workshoppresentations were divided among the trainers and the upcoming agenda wasdiscussed.

October 7, 1992January 12, 1993May 26, 1993

2. Post Training Meetings. The following topics were discussed at thepost training meetings:Date Topics

December 4, 1993 Managing journal writing, incorporating groupinstruction into training, dealing with writing

concerns, omitting short modules.

February 19, 1993 The impact of whole language on reading, writingprocess, reevaluation of the roleplay, developingactive listening, effective responding and

observation as important facilitation skills, studentevaluations.

July 6, 1993 Impact of observation, the roleplay, weavinglesson planning through training and expanding

writing process.

3. Other Training MeetingsDate Topics

October 30, 1993 Philosophy ofprogram, active facilitation techniques,what tutors need to know to be good tutors.December 11, 1993 Development of writing and using observation.January 15, 1993 Journals, writing, active facilitation techniques.January 29, 1993 Reading, roleplay, evaluating trainees.March 12, 1993 Observation and journals.

4. Staff Development Meetings. Trainees participated in staff developmentpracticum with the full-time professional staff. Staff met to discuss articles and developprojects.

October 23, 1992November 20, 1992December 18, 1992

March 5, 1993April 2, 1993May 7, 1993

9

14

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January 15, 1993February 5, 1993

June 18, 1993

4. Describe the role the library has played in the accomplishment of the goalsand objectives set forth in the approved grant, including whether the library wasinvolved in the project's implementation or as a resource and site only.

The Brooklyn Public Library Literacy Program is an integral part of library

services. The Director reports to the Chief of Branch Administration and meets on

an equal footing with the other coordinators and staff directly under her supervision.

Thus the Library is involved through consultation in every aspect of service provision

to the adult learner population. Input is sought to establish that the Literacy program

fulfills the mission of the library in provision of the best possible service to all constituents

in the borough of Brooklyn. In its mission to provide lifelong learning services, the

Brooklyn Public Library embraces adult new readers as it would

new readers of any age.All staff are employees of the Brooklyn Public Library, while some have just

worked in the Literacy Program, others have transferred from branch assignments.

The staff at the five centers enjoy close working relationships with the other staff

This is truly a library program. We are constantly evolving our tutor training and

as such are not affiliated with any other organization other than the library. We

are not an affiliate or Laubach or LVA. The library's full resources are our resources

and we receive support ranging from custodial to security to allocations of space

whenever feasible.

As a result of this relationship and the commitment of the Administrative

staff, all goals and objectives accomplished through the provision of this grant are

are accomplishments of the Brooklyn Public Library.

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5. Provide names of agencies and organizations recruited to volunteer their servicesfor the literacy program or that were involved in the coordination and planning forthe literacy program. Describe the nature of their role.

The Literacy Assistance Center, 15 Dutch St. 4th Floor, New York, N.Y.10038

provided technical assistance and the software necessary to access the A.L.I.E.S.

program. Our staff visited the site many times, took part in numerous staff development

activities and they in turn had a staff member come to the Library to train our staff.Our staff was trained in interviewing students using the Individual Student Record Form,the proper way to fill it out. The specially hired staff member was thoroughly trained inall aspects of the computer program. Their assistance is on-going and thoroughly

supportive. There is no charge for this service.

6. Provide the names and locations of libraries and other sites whose facilitieswere used for this project.Brooklyn Public Library1. Central Learning Center

Grand Army PlazaBrooklyn, NY 11238

2. Bedford Adult Learning Center496 Franklin Ave.Brooklyn, NY 11238

3. Coney Island Adult Learning Center1901 Mermaid Ave.Brooklyn, N.Y. 11224

4. Eastern Parkway Adult Learning Center1044 Eastern ParkwayBrooklyn, N.Y. 11213

5. Williamsburgh Adult Learning Center240 Division Ave.Brooklyn, N.Y. 11211

7. Describe the impact of the Federal project on the ongoing program of thegrantee.

The Federal project has a tremendous impact on our program. It allows us

11 6

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to strive for excellence through change. The positive changes that evolve through

the use of tutor trainers and their freedom to fine tune and evaluate the volunteer

tutors benefit the adult new readers and tutors already in place.

In the past, it was our perception that the rest of the Literacy community in

New York City did not take the library literacy program seriously. We were considered

an adjunct to the real service delivery of the schools. This grant enabled us to join

them in A.L.I.E.S. and as a result of our meetings with other agencies and agency heads,

the quality reflected in the Brooklyn Public Library's Literacy Program was able to shine

through the misperceptions. Our willingness and ability to commit time and funds to

the joint project signalled a serious educational commitment of the Library to education.

Page 18: DOCUMENT RESUME AUTHOR O'Connor, Susan K.; Ruth, Deborah … · Library Literacy Program begins with a section that provides quantitative data. The next section compares actual accomplishments

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Page 82: DOCUMENT RESUME AUTHOR O'Connor, Susan K.; Ruth, Deborah … · Library Literacy Program begins with a section that provides quantitative data. The next section compares actual accomplishments

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Interviewer

Children's names

Ages

001-

6/8

9/F

Public School?

yes

no

yes

no

yes

no

yes

no

Describe problem

Taking medication?

yes

no

What kind?

S.S.#

If public assistance, receipt IMC#

Registered Voter? yes

no

Veteran? yes

no Additional veteran

Doctor

Language spoken

Family language spoken

Can read own language?

yes

no

ert

Can write own language?

yes

no

English:

Can read/write English

yes

no

Speaking ability none

little

good

Yrs previous instruction in U.S.

.PProfession

If employed:

Employer

Address

Phone

Hours

Class:

Teacher:

Dates:

ID#

info.

-H

Date of U.S. entry

Secondary migration date

Alien registration #

Refugee #

IResettlement agency

Address

Phone

Contact info

Caseworker's name

Phone

0 4.)

Has registrant previously attended

another literacy program?

yes

no

If yes, name of program

Taken GED?

yes

no

Date

Score

Hrs:

Impacts:

Test:

Date:

Score:

Goals and other student info:

Page 83: DOCUMENT RESUME AUTHOR O'Connor, Susan K.; Ruth, Deborah … · Library Literacy Program begins with a section that provides quantitative data. The next section compares actual accomplishments

BROOKLYN PUBLIC LIBRARY LITERACY PROGRAMVOLUNTEER INFORMATION RECORD

Volunteer ID CodeIIIName:

Address:

Date of Birth Male Female

[=1

City/State/Zip

Phone: Home. Work:

OTHER LANGUAGE: ij Speak 2) Read 3) Writeooa

DATE: / /

CENTER CODE :

ETHNIC GROUP: EDA) Native American or

Alaskan NativeB) Asian or Pacfic

IslanderC) African American

African CaribbeanAfrican

D) LatinoE) White & Other

EDUCATION: 1912th Grade 2) H.S. Diploma 3) Some College 4) Undergraduate Degree 5) Graduate Degree 6) Not Available

EMPLOYMENT STATUS: 1) Full time 2) Part time 3) Unemployed

OCCUPATION:Does employer have a matching gift program? YES NO

SOURCE OF REFERRAL: A) Another Tutor B) TV/Radio C) Newspaper D) Family/Friend E) Social Service Agency F) Education ProgramG) Training Program H) Poster/Flyer 1) Other

AVAILABLE TO MEET: Mon. Tues. Wed. Thur. Fri. Sat.Morning MorningMorning Morning Morning

Afternoon Afternoon Afternoon Afternoon Afternoon AfternoonEvening Evening Evening Evening

SKILLS: A) Writing B) Research C) Art D) Computer E) Grant Writing

F) Desktop Pub. G) Outreach H) Fund Raising 1) Public Speaking J) Other

Would you like to join FRIENDS OF LITERACY? Y1

OFFICE USE ONLY.SEPARATION: 1) Satisfied with experience 2) Diggatidied with experience 3) Job/school conflicts 4) Moved 5) Health/pregnancy

6) Family problems 7) Transportation problems 8) Not available Date:9) Other

HOURS SERVED: A) 0-25 B) 26-50 C) 51-100 D) 101-200 E) 201-300 F) 301-500 D) OtheraWORKSHOP DATE: / /

STARTING DATE: / / 87

Page 84: DOCUMENT RESUME AUTHOR O'Connor, Susan K.; Ruth, Deborah … · Library Literacy Program begins with a section that provides quantitative data. The next section compares actual accomplishments

(962)

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