document delivery at kennesaw state university sturgis library chris sharpe gil users group meeting...
TRANSCRIPT
Document Delivery at Kennesaw State University Sturgis Library
Chris Sharpe
GIL Users Group Meeting 2008
May 15, 2008
Description
Document Delivery refers to the service that provides items owned by the library to faculty and staff
Current, Bound or Microform articles are copied and delivered electronically through ILLiad
Articles available electronically are emailed with link or attached PDF
Books are placed on hold at the circulation desk
WorkflowFaculty/staff submit
request through ILLiad
Request sent to Awaiting Doc Del status in ILLiad
Cancelled and sent link to
article
Request slips printed and
placed in faculty copy box
Current or Bound articles copied /
Microfilm articles saved to USB
Copies and/or USB placed in
ILL in box
Copies scanned and delivered through Illiad
If Full-text online
If Current,Bound or Microfilm
Equipment/Software Used
ILLiad Microform Reader/Scanners
Konica Minolta MS7000 MKII Adobe Acrobat Professional USB Flash Drive Copier (Ricoh Aticio 1022) Scanners
Epson Perfection 124OU HP ScanJet 8290
Scan or input imageFinally, click Deliver
Email Message
The article that you requested was available at KSU’s Sturgis Library through the electronic database EBSCO. You may check the “Find a Journal” page http://130.218.75.39/cf/jrnlsfrm.htm to see where the journal is available at the library. Click on the attached file or link to view the article in PDF.
Turnaround Time
Total Number of Selected Article Records 813Average Time from Submitted to Processing
18.03 hours
Average Time from Processing to Stacks Searching 1.24 daysAverage Time from Stacks Searching to Delivered to Web 6.13 hoursAverage Total Time 2.25 days
Electronic Doc Del Turnaround Time October 2004 - May 2008
DD Totals and Average
Month E-mail Campus mail Doc. Del. Holds Total
Total 698 276 791 55 1820
Average 16.23 6.41 18.39 1.27 42.32
2005 total 119 99 137 355
2006 total 190 112 256 24 582
2007 total 272 6 280 23 581
2008 total 83 5 83 8 179
Week Email Campus Mail Doc. Del Holds Total
Average 4.68 0.88 5.35 0.61 11.52
Faculty/ Staff DD requests 2007
0
10
20
30
40
50
60
70
80
90
J an-07 Feb-07 Mar -07 Apr -07 May-07 J un-07 J ul -07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07
Campus mail
Doc. Del.
Holds
Total
Department and User Status
Department Alumni Faculty Graduate Staff Undergraduate Total
Administration 0 4 0 7 0 11Arts 0 36 1 0 0 37Bookstore 0 1 0 0 0 1Business 0 58 0 2 0 60Education 0 48 0 1 0 49Health & Human Services 0 184 2 12 6 204Humanities & Social Sciences 0 315 1 2 2 320Library 0 5 0 3 0 8Other - Unlisted 11 7 0 1 1 20Science & Mathematics 0 109 0 10 0 119Totals 11 767 4 38 9 829
Requests by Department and User Status October 2004-May 2008
ILL Registered Users
Registered Users by Department
DepartmentAdjunct Faculty
Alumni Faculty Graduate Staff Undergraduate Total
Administration 0 0 13 6 21 1 41
Arts 0 1 21 20 5 185 232
Bookstore 0 0 1 0 0 6 7
Business 0 6 62 95 10 379 552
Education 0 3 38 264 5 481 791
Health & Human Services 0 4 63 81 6 748 902
Humanities & Social Sciences 0 11 189 126 11 1772 2109
Library 0 0 16 3 22 148 189
Marketing 1 0 0 0 0 0 1
None 0 0 0 0 1 0 1
other 0 0 0 0 2 0 2
Other - Unlisted 0 12 20 26 23 569 650
Science & Mathematics 0 5 97 69 6 1204 1381
1 42 520 690 112 5493 6858
Issues
Restrict # of pages and requests Charge for service? Staffing
ILL + other staff members (microform) Publicity? Special Requests
Could you…?
Viewing Articles“I personally find it easier to read research
articles in PDF instead of sifting through stacks of pages.”
“It is really nice that many articles arrive as PDF. I can then share with co-authors and have the articles on my PC for future reference.”
“I loathe that I have to look at PDFs of photocopies rather than PDFs of the actual articles. I lift figures for teaching purposes and they would be of much higher quality if straight from the articles.”
“It is a little frustrating to get articles that aren't exactly straight on the page.”
“Sometimes the articles are REALLY hard to read. The text will be blurry or the document will be really dark.”
Viewing Articles that I have Received Electronically from Interlibrary Loan is User-
Friendly
1.2%1.7%6.4%
38.4%
52.3%
010
2030
4050
6070
StronglyAgree
Agree Neutral Disagree StronglyDisagree
