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Manage Auto Payments

4.3.1.1d C2M.CCB.v2.6.Manage Auto-Payments

C2M.CCB v2.6

4.3.1.1d Manage Auto-Payments

Creation Date:June 24, 2009

Last Updated:December 12, 2017December 6, 20177

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Contents

Brief Description4

Business Process Model Page 15





Detail Business Process Model Description10

Test Documentation related to the Current Process31

Document Control32

Attachments:33

Control Central Search33

Admin Menu / Installation Options Control Central Alerts33

Control Central / Dashboard33

Account Financial History33

Billing History33

Account/Credit & Collection34

Set Up Auto Payment34

Payment Portal34

Deposit Control34

Tender Control34

Payment Event34

Brief Description

Business Process: 4.3.1.1d C2M.CCB.Manage Auto-Payments

Process Type: Sub-Process

Parent Process: 4.3.1 C2M.CCB.Perform Settlement Activities

Sibling Processes: 4.3.2 C2M.CCB.Perform Collection Activities, 4.3.1.1 C2M.CCB.Manage Payments, 4.3.1.1a C2M.CCB.Process Budget Payments, 4.3.1.1b C2M.CCB.Process Non-Billed Monitored Budget Payments 4.3.1.1c C2M.CCB.Process Non-Billed Unmonitored Budget Payments, 4.3.1.1e C2M.CCB.Manage Credit Card Payment, 4.3.1.2. C2M.CCB.Manage Workstation Cashiering,

Current document contains description of Auto Payment process. This process takes place when Customer decides to pay bills automatically and places request to set up Auto Payment. If business rules allow you to process the Customers request to set up Auto Payment, CSR or Authorized User will populate all the required information in C2M(CCB) that allows system to create Auto Payment transaction after Billing calculates Customers bill. The standard ACH record is created automatically and becomes available for Automated Clearing House system. It allows Utility Company to receive payment from the Financial Institution indicated by the Customer. CSR of anyor Authorized User has ability to control Auto Payment process manually and modify it if needed.






Detail Business Process Model Description

1.0 Search for Customers Account

Actor/Role: CSR or Authorized User

Description:

After Customers request to set up Automatic Payments for an Account, the CSR or Authorized User accesses Control Central Search to locate the customer in C2M(CCB). CSR or Authorized User performs the same search if Customer requests to stop Automatic Payment for the Account.

Installation Options

Configuration required Y Entities to Configure:

1.1 Evaluate Customer Account

Actor/Role: CSR or Authorized User CSR

Description:

The CSR or Authorized User evaluates the Customers Account. Account Financial History, Billing History, Credit Rating, and Credit and Collection History may be reviewed. Control Central Alerts such as a Cash Only customer and other Dashboard information assist the CSR or Authorized User in determining eligibility for Auto Payment based on established business rules.

HYPERLINK \l "InstallationOptionsCCAlerts" Installation Options Control Central Alerts

Installation Options - C1-PY-INFO This algorithm formats the Payment Information that appears throughout the system.

CI_APAY-DFLT - Automatic Payment Creation

Process Plug-in enabled Y Available Algorithm(s):



1.2 Set Up Auto Pay Option for Account


Description:

The CSR or Authorized User enters information required for setting up auto pay and provided by Customer using Auto Pay tab. If Customer requested to stop Auto Payment CSR or Authorized User updates Auto Pay setting using Auto Pay tab. An Order can also be used to set up Auto Pay Option for Account.

C1-CR-NBRVAL Credit Card Number Validation

CI_VALIBANFR France IBAN Validation

CI_VALIBANDE - Germany IBAN Validation

C1-VALBINSP - Spain Bank Identification Number

C1-VALBINPOR - Portugal Bank Identification Number

CI_P_AUTOPAY - Post ALL automatic payment info to account

CI_V_AUTOPAY - Validate ALL automatic payment information


Autopay Source Type

Autopay Route Type


1.3 Update Customers Account Information

Actor/Role: C2M(CCB)

Description:

Auto Payment related information entered by CSR or Authorized User is stored in C2M(CCB)

Installation Options Control Central Alerts

Installation Options - C1-PY-INFO This algorithm formats the Payment Information that appears throughout the system.

Installation Options - C1-APAY-CRE Automatic Payment Creation

C2M-APAYDFLT - Automatic Payment Creation

C1-CR-NBRVAL Credit Card Number Validation

WX-SETAPAY Setup Account Auto Pay

C1-NT-CS-CRX - Auto Pay Expiring Credit Card Notice


C1-StartStopRequestTask - Start/Stop Request Task

C1-NotifyExpiringCreditCardReq - Activity Request - Auto Pay with Expiring Credit Cards

C1-NotifyExpiringCreditCardReq - Activity Type - Auto Pay with Expiring Credit Cards

C1-NotifyExpiringCreditCardTyp - Activity Request - Stop Auto Pay on Expired Credit Cards

C1-ExpireCreditCardCustContact - Customer Contact - Auto Pay Credit Cards Expiration Notice

Business Object Y Business Object:


Autopay Source Type

Autopay Route Type


1.4 Populate Updated Data and Request Update Account


Description:

If Customer requests to Update Auto Payment, CSR or Authorized User updates Auto Pay setting using Auto Pay tab.

1.5 Request Stop Auto Pay for Account


Description:

If Customer requests to stop Auto Payment CSR, or Authorized User updates Auto Pay setting using Auto Pay tab.

C1-NT-CS-CRX - Auto Pay Expiring Credit Card Notice

CI_STAPAYECC - Stop Auto Pay on Expired Credit Cards

CI_STAPAYNSF - Stop Auto Pay on NSF Accounts


C1-StartStopRequestTask - Start/Stop Request Task

CI_StopApayNSFAccountTyp - Activity Request - Activity Type - Stop Auto Pay on NSF Account

CI_StopApayNSFAccountReq - Activity Type - Stop Auto Pay on NSF Account

C1-NotifyExpiringCreditCardReq - Activity Request - Auto Pay with Expiring Credit Cards

C1-NotifyExpiringCreditCardReq - Activity Type - Auto Pay with Expiring Credit Cards

C1-NotifyExpiringCreditCardTyp - Activity Request - Stop Auto Pay on Expired Credit Cards

CI_StopExpiredCreditCardTyp - Activity Type - Stop Auto Pay on Expired Credit Cards

C1-ExpireCreditCardCustContact - Customer Contact - Auto Pay Credit Cards Expiration Notice


1.6 Manage Bill. Refer 4.2.2 C2M.CCB.Manage Bill processes


Description:

When Automatic Payment option comes into effect, C2M(CCB) initiates Automated Payment process when batch or online Billing process takes place.

Automated Payment process is triggered when the following processes take place:

4.2.2.2 C2M.CCB.Manage Meter Charges

4.2.2.3 C2M.CCB.Manage Item Charges

4.2.2.4 C2M.CCB.Manage External and Miscellaneous Charges

4.2.2.5 C2M.CCB.Manage Loan Charges

4.2.2.6 C2M.CCB.Manage Deposit Charges

4.2.2.10a CC& Bv2.5 Manage Budget Billing

4.2.2.10b C2M.CCB.Manage Monitored and Unmonitored Non-Billed Budget Billing

Note: Automated Payment process is triggered when Accounts bill is getting completed. (See Bill Completion Group for details)

C1-RCE-APAY - Return True If On Autopay


Rates

Configuration required N Entities to Configure:

1.7 Evaluate Customers Account for Auto Pay Option Eligibility. Group: Billing. Bill Completion


Description:

This step is a part of batch or manual Billing process and gets executed at the very end of the Billing process when Bill Completion takes place (See any of the following processes for clarifications: 4.2.2.2 C2M.CCB.Manage Meter Charges, 4.2.2.3 C2M.CCB.Manage Item Charges, 4.2.2.4 C2M.CCB. Manage External and Miscellaneous Charges, 4.2.2.5 C2M.CCB.Manage Loan Charges, 4.2.2.6 C2M.CCB.Manage Deposit Charges, 4.2.2.10a C2M.CCB.Manage Budget Billing, 4.2.2.10b C2M.CCB.Manage Monitored and Unmonitored Non-Billed Budget Billing)

Billing process evaluates configuration setting and determines if Automatic Payment can be created for the Accounts bill. If Account is eligible for Automatic Payment and Automatic Payment is in effect, system initiates Automatic Payment processing. Currently there are two options when Automatic Payment is created:

at the bill completion time

after bill is completed (process is initiated at the bill completion time, however completion of Auto Payment process takes place later and done by background extraction process or, as an exception, manually).

Utility Company selects the option that suites Companys business practice the best way and configure system accordingly

Customer Class

SA Type

Installation Option


BILLING - Billing

Customizable process N Process Name:

1.8 Calculate Auto Payment Amount Group: Billing. Bill Completion

Group: Auto pPayment Amount Creation


Description:

Regardless of the Automatic Payment creation option selected by business (see step 1.7 of the current process description for details) C2M(CCB) calculates Automatic Payment amount when Billing process (Bill Completion) takes place.

Automated process System calculates Auto Payment Amount based on the business rules associated with automated process (sometimes business rules for automated process could be different from manual process)

Automatic Payment calculation takes place when:

Billing process( completion) is executed

Autopay Creation process is executed

Manual Process This step is executed when:

bill is calculated and CSR or Authorized User completes bill manually

CSR or Authorized User creates Automatic Payment online via Payment Event (using Payment Event Add screen. System calculates Auto Payment Amount based on the business rules associated with online Billing or online Payment processes

C1-I_APAM-DFLT - Automatic Payment Amount Calculation

CI2M_-APAY-DFLT - Automatic Payment Creation


Installation Option


BILLING - Billing

PPAPAY - Generate autopay for pay plansAuto Pay Creation


1.9 Reduce Auto Payment Amount Group: Billing. Bill Completion


Description:

Some of the Companies business rules require to control and limit the amount of money that can be automatically debited from Customers financial institution account. If such a limit exists for Customers Account and Auto Payment Amount calculated in step 1.5 is greater than the indicated maximum withdrawal amount, system reduces Auto Payment Amount calculated in step 1.5 to the withdrawal maximum amount. This step is executed by batch and online billing processes

Automated process System reduces Automated Payment Amount to the withdrawal maximum as required by established business rules as a part of batch Billing (Bill completion) process.

Manual Process System reduces Automated Payment Amount to the withdrawal maximum as required by established business rules if CSR or Authorized User completes bill manually( this happens only if option to create Automated Payment at the bill completion time is selected and configured)

Note: System will not reduce Auto Payment Amount automatically if CSR or Authorized User creates Payment manually.


C1-APOL-RA - Create a To Do entry if autopay over account's limit

C2M-APAYDFLT CI_APAY-DFLT - Automatic Payment Creation


Installation Option

Customer Class


BILLING - Billing


2.0 Create To Do Group: Billing. Bill Completion


Description:

If Automated Payment Amount has been reduced by system to maximum withdrawal amount (see step 1.9 of the current process for details), system creates To DO list entry to allow CSR or Authorized User to resolve the conflict.

Automated process System generates To Do list entry only if this step is executed from the Batch Billing.


C1-APOL-RA - Create a To Do entry if autopay over account's


Installation Option

Customer Class

To Do Type

To Do Role


BILLING - Billing


2.1 Work To Do


Description:

CSR or Authorized User resolves the issue that arises when system reduces Automated Payment Amount to the maximum withdrawal amount.

2. 2 Calculate Auto Payment Dates Group: Billing. Bill Completion

Group: Autopay Creation


Description:

When Automatic Payment amount is calculated, system determined Automatic Payment related dates:

Autopay Extract Date,

Autopay GL Distribution Date,

Payment Date

Automated process This step is executed by background processes (Billing, Auto Pay creation)

Manual process This step is executed when CSR or Authorized User completes Customers bill or creates Payment

CI_C2M-APAY-DTCL - Autopay Date Calculation

C2MI-_APAY-DFLT - Automatic Payment Creation


Auto Pay Route Type

Installation Options-Framework


BILLING - Billing


APAYCRET - Create autopay on extract date


2. 3 Create Payment, Payment Event, Payment Tender Group: Billing. Bill Completion

Group: Autopay Creation


Description:

System adds Payment, Payment Event, Payment Tender for the amount previously calculated based on the established business rules.

C1-I_APAY-DFLT - Automatic Payment Creation




BILLING - Billing



2. 4 Distribute Payment and Create Pay Segment(s) Group: Billing. Bill Completion

Group: Distribute and Freeze Auto Payments


Description:

System distributes recently created payments (see step 2.3 above) using established business rules. Refer to 4.3.1.1 C2M.CCB.Manage Payments.

This step is executed from batch and online processing

Automated process System automatically distributes payment that needs to be communicated to ACH:

as a part of batch Billing (Bill completion) process when business requires Automatic Payment creation at the Bill completion time

as a part of Distribute and Freeze Auto Payment background process , that gets executed right after Auto Payment Creation process

Manual process

Auto payment is distributed by CSR or Authorized User when CSR or Authorized User creates/modifies Automatic Payment for Account using Payment Event screen

Auto Payment amount is distributed with default setting if CSR or Authorized User completes the Customers Bill online (in case that business requires to create Auto Payment at bill completion type)

C1-PYDST-DLP - Pay delinquent high priority debt first - prorated

C1-PYDST-PPR - Distribute Based On SA Type Priority/Debt Age

C1-PYDS-BDU - OI Only! Pay oldest bill firstDistribute by Bill Due Date

CI_1-APAY-DFLT - Automatic Payment Creation

CI_CR-PAY-BF - Create Payment for a specific SA

CI_PDOV_PYBL - OI ONLY! Pay specific bill or latest bill

CI_PDOV_PYBN - Match by Bill ID/Document Number, Pay Target Bill

CI_PDOV_PYSA - OI ONLY! Pay oldest SA/Bill balance first

C1-DSOV-SAID - Distribute payment to SA ID in match value

CI_CR-PAY-BF - Create payment for a specific SA (OI)

C1-TNDRAC-DF- Determine tender account via SA characteristic

C1-GLCNSTR-D - Get the GL account from the distribution codeReturns GL account defined on Dist Code Table


Customer Class

SA Type


Payment Segment Type

Distribution Rule

Bank


BILLING - Billing

APAYDSFR - Distribute and Freeze Auto Payments


2. 5 Create Payment Financial Transaction(s) Group: Billing. Bill Completion



Description:

System creates corresponding Financial Transactions and Financial Transaction- General Ledger data using established business rules. Refer to 4.3.1.1 C2M.CCB.Manage Payments.


Automated process System automatically creates Automatic Payment Financial Transaction(s) when

Billing (Bill completion) process runs and business rules require Automatic Payment creation at the Bill completion time

Distribute and Freeze Auto Payment background process runs ( it runs right after Auto Payment Creation process)

Manual process Automatic Payment Financial Transaction(s) get created when:

CSR or Authorized User creates/modifies Automatic Payment for Account using Payment Event screen

CSR or Authorized User completes the Customers bill ( in case that business requires to create Auto Payment at bill completion type)

C1-PSEG-CA Payment FT creation (Payoff Amt = 0 / Cur Amt = Pay Amt / GL AFFECTED

C1-PSEG-NM - Payment FT creation (Payoff Amt = Current Amt = Pay Amt)

C1-PSEG-AC - CASH ACCTING! Payoff Amt = Current Amt = Pay Amt

C1-FTGL-PSAC CI-FTGL-PSAC - Deferred Accrual Payment = Current = Payment Amt

C1-NCPAY-FT C1-NCPAY-FT - Create FT for Non CIS Payments



Customer Class


Payment Segment Type


BILLING - Billing



2. 6 Freeze Payment and Financial Transaction(s) Group: Billing. Bill Completion



Description:

System freezes Payment and corresponding Financial Transactions. Refer to 4.3.1.1 CC&B Manage Payments.


Automated process System automatically freezes Payment and Automatic Payment Financial Transaction(s) when


Distribute and Freeze Auto Payment background process runs ( it runs right after Auto Payment Creation process)

Manual process Automatic Payment and corresponding Financial Transaction(s) get become frozen when:



CI_APAYDSFR DD Creation - Pay Plan Auto Pay Distribute and Freeze Process

STPZ-RMVCR CI_STPZ-RMVC - Create adjustment to remove SA's credit

CI_RMCR_PPB - Prepay Automatic Payment Set Current=0


CI_PAYFRZ_OI - OI ONLY! Link payment FT's to match event

WX-SSPNOTIFY - Set Payment Notifications for Self-Service


Customer Class


SA Type


BILLING - Billing



2. 7 Create Auto Pay Clearinghouse Record Group: Billing. Bill Completion



Description:

System prepares Automatic Payment information to be extracted and sent to Automatic Clearing House Network. C2M(CCB) creates Clearinghouse record within the system. This step is executed from batch and online processing

Automated process System automatically creates Clearinghouse record when


Auto Pay Creation process runs

Manual process Automatic Payment Financial Transaction(s) get created when:







BILLING - Billing



2. 8 Update Bills with Auto Pay Information Group: Billing. Bill Completion


Description:

If business requires to create Automatic Payment on the scheduled payment date (other words, companys business practice is to create Automatic Payment after billing, on the actual scheduled payment date, before Automatic Payments are extracted and sent to the Automatic Clearing House Network) system stores all Automatic Payment related information (calculated Automatic Payment amount, scheduled payment date) on the Customers bill. This information will be used in the near future by Create Auto Pay process to create Automatic Payment (s)

Automated process This step is executed by Billing (Bill completion) process when business rules do not require Automatic Payment creation at the Bill completion time

BILLING - Billing


2. 9 Identify Accounts Require Auto Payment Creation on Specific Date Group : Auto Pay Creation


Description:

If business requires to create Automatic Payment on the scheduled payment date (after customers bill is completed) system initiates Auto Pay Creation background process. As a first step of this process C2M(CCB) identifies all the Customers Accounts with Autopay that require Autopay creation on the selected specific date, then system applies business rules and logic required to create Automatic Payment for the given Customers Account (See steps 2.2, 2.3 and 2.7 of the current process for details).


NBBAPAY Create autopay for NBB's


3.0 Identify Accounts Require Distribute and Freeze Auto Payment on Specific Date Group: Auto Pay Creation


Description:

If business requires creation of Automatic Payment on the scheduled payment date (after customers bill is completed) system initiates Distribute and Freeze Auto Payments background process after successful completion of Auto Pay Creation background process. As a first step of Distribute and Freeze Auto Payments process C2M(CCB) identifies all the Customers Accounts with Autopay that require Autopay creation on the selected specific date. For each identified customers Auto Payment, system distributes payment amount and freezes it followed by the established business rules (see steps 2.4, 2.5, 2.6 from the current process for details)

APAYDSFR Distribute and Freeze Auto Payments


3.1 Search for Customers Account


Description:

There are some situations when CSR or Authorized User has a necessity to create manually Payment that is actually Automatic Payment and needs to be sent to Automated Clearing House Network. If this is a case, CSR or Authorized User starts the manual process from searching for Customers Account in C2M(CCB). Typically CSR or Authorized User uses Control Central Search to locate the Customer and Customers Account



3.2 Evaluate Customer Account


Description:

The CSR or Authorized User evaluates the Customers Account before making decision to create Automatic Payment. Account Financial History, Billing History, Credit Rating, and Credit and Collection History may be reviewed. Control Central Alerts such as a Cash Only customer and other Dashboard information assist the CSR or Authorized User in determining eligibility to create Automatic Payment by applying established business rules.

Installation Options - Control Central Alerts

C1-PY-INFO formats the Payment Information that appears throughout the system.




3.3 Post Payment Details


Description:

The CSR or Authorized User enters payment information using the Payment Portal, Payment Event Add, screens.

Note: The CSR or Authorized User also selects one of the available distribution options that determine specifics of the manual business process and allows manual and/or automated payment distribution and freeze.

See 4.3.1.1 Manage Payment process Step 1.2 for details

Bank Code

Tender Source

Tender Type


3.4 Request to Create Payment, Tender and Distribute and Freeze Automatically


Description:

The CSR or Authorized User chooses to allow system to create Auto Payment fully automatically using default set up.

3.5 Populate Default Auto Pay Info


Description:

If Auto Pay is set up for the selected Customers Account, C2M(CCB) makes Auto Pay set up information available in order to create payment.

3.6 Evaluate Auto Payment and Tender Details and Options


Description:

This step takes place if CSR or Authorized User chooses do not create Auto Payment fully automatically (See step 3.4 of the current process) and would like to control process of Auto Payment creation. CSR or Authorized User evaluates pre-populated Payment, Tender and Auto Payment details and has ability to select required path for the Auto Payment creation.

3.7 Override Default and Request to Create Payment, Tender


Description:

CSR or Authorized User makes required changes in populated Payment /Tender data and requests to create Payment, Payment Event and Payment Tender

3.8 Request to Create Payment, Payment Tender


Description:

If there is no need to modify defaulted data, CSR or Authorized User requests to create Payment, Payment Event and Payment Tender

3.9 Request Distribution

Actor/Role: CSR or Authorized User C2M(CCB)

Description:

As a part of manual step-by-step Auto Payment creation, CSR or Authorized User requests from the system distribute payment amount using default distribution logic configured in the system.

4.0 Allocate Distribution Amounts


Description:

As a part of manual step-by-step Auto Payment creation process, CSR or Authorized User selects an option to distribute payment amount manually and allocates specific payment amount for each individual Customers Service Agreement manually. This distribution may be requested by the Customer and is based on established business rules

4.1 Update Payment with Distribution Details

Actor/Role: C2M(CCB) CSR

Description:

C2M(CCB) updates Payment with distribution details provided by CSR

4.2 Evaluate Distribution and Payment Allocation


Description:

The CSR or Authorized User reviews and determines whether or not to accept the current Distribution and Payment allocation.

4.3 Request Delete Payment


Description:

The CSR or Authorized User determines to delete the Payment(s) after evaluation of Payment distribution and allocation.

4.4 Delete Payment


Description:

The payment is deleted in C2M(CCB). The record is removed from the database. There is no financial impact.

4.5 Delete Auto Pay Clearinghouse Record


Description:

The Auto Pay Clearinghouse record is deleted in C2M(CCB).

4.6 Change Distribution Details


Description:

Upon review, the CSR or Authorized User determines to make changes to the existing Distribution and enters those allocation changes for appropriate Customers Service Agreements.

4.7 Update Payment Details


Description:

Changes made in the distribution allocation are updated in C2M(CCB).

4.8 Request Freeze Payment


Description:

As a part of manual step-by-step Auto Payment creation process the CSR or Authorized User requests to freeze the payment

4.9 Evaluate Frozen Payment


Description:

CSR or Authorized User evaluates frozen Payment

5.0 Request Cancel Tender, Payment and Populate Cancel Reason


Description:

The CSR or Authorized User determines an existing payment and tender is not valid or is incorrect. It also happens if notification is received from Customer financial institution provided by customer as a source of Payment for Auto Pay. The CSR or Authorized User enters cancellation information. When a Tender is canceled because of non-sufficient funds, an adjustment may be created to charge processing fees. The customers credit rating and cash only score may also be impacted. The Account may be reviewed for Credit and Collection action.

5.1 Levy NSF Charge Group: NSF Cancel


Description:

When a Tender is canceled because of non-sufficient funds, an adjustment, an adjustment is created for non-sufficient funds processing.




Customer Class

Pay Cancel Reasons


CI_StopApayNSFAccountReq - Activity Request - Stop Auto Pay on NSF Account

CI_StopApayNSFAccountTyp - Activity Type - Stop Auto Pay on NSF Account


5.2 Impact Credit Rating, Cash Only Score, Review for Collection Group: NSF Cancel


Description:

C2M(CCB) automatically impacts the customers credit rating, cash only score and examine the customer Account for Credit & Collection purposes.

C2M-BROKEPP CI_BROKENPP - Broken Pay Plan - Affect Credit RatingAffect credit rating / cash only score

CI1-_CBYI-DFLT - Default Credit Rating 'Created By' Info Algorithm


Customer Class

Pay Cancel Reasons


Pay Plan Type


5.3 Cancel Tender and Payment Group: Cancel Payment and Tender


Description:

The payment and tender is canceled in C2M(CCB)


Payment Cancel Reasons


5.4 Cancel Financial Transaction(s)


Description:

System cancels Payment Financial Transaction(s). Corresponding Financial Transaction is created to reverse or offset the original Financial Transaction.

5.5 Identify Clearinghouse Auto Payments To Be Activated Group: Activate Auto Payments


Description:

When an automatic payment is created manually or automatically, it gets marked with an extract date.System identifies the Auto Payments that need to be activated on the specific date (extract date). This step is the first step of Activate Auto Payment background process that runs periodically.

Note: The extract date is the date the automatic payment will be downloaded to the respective financial institution.

ACTVTAPY - Activate auto-payActivating Automatic Payments


5.6 Activate Clearinghouse Auto Payment Records Group: Activate Auto Payments


Description:

System marks selected Auto Payments for download to ACH

ACTVTAPY - Activate auto-payActivating Automatic Payments


5.7 Process Activated Clearinghouse Auto Payment(s) Group: Download Auto Payments to ACH


Description:

System selects and processes all the marked for download to ACH Clearinghouse Auto Payments

APAYACH Download Automatic Payments to ACH (Automatic Clearing House)

C1-APACH - Auto pay extract - ACH (with offset days parameter)Download Automatic Payments to ACH (Automatic Clearing House)

Note: C1-APACH is alternative to using APAYACH


5.8 Create File Group: Download Auto Payments to ACH


Description:

System creates file that will be sent to Automated Clearing House Network.

APAYACH Download Automatic Payments to ACH (Automatic Clearing House)

C1-APACH - Auto pay extract - ACH (with offset days parameter) Download Automatic Payments to ACH (Automatic Clearing House)

Note: C1-APACH is alternative to using APAYACH


5.9 Evaluate Downloaded Auto Payment(s) Group: Create Auto Payments Balance Control


Description:

System evaluates each group of downloaded Auto Payments (typically processed in one run of download to ACH).

BALAPY- Create autopay tender controlsCreate Auto Payment Balance Control


6.0 Create Tender Control Group: Create Auto Payments Balance Control


Description:

System creates a new Tender Control for each unique group of extracted Auto Payments if payment tender doesnt have tender control yet.



6.1 Create Associated Deposit Control Group: Create Auto Payments Balance Control


Description:

System creates new associated Deposit Control



6.2 Send ACH File


Description:

C2M(CCB) sends created ACH file to Automated Clearing House Network (ODFI, Network Operator)

6.3 Receive and Process ACH fFile

Actor/Role: Automated Clearing House Network

Description:

ACH file is received and getting processed

6.4 Send Request to Release Funds


Description:

ACH Operator routes Payment information to the Financial Institution indicated by Customer as a source of funds for Payment

6.5 Receive Request and Process Request

Actor/Role: Financial Institution

Description:

Customers Financial Institution receives request to release payment ACH Operator and processes it

6.6 Release Funds and Send Notification


Description:

If request to release funds is valid, Financial Institution (typically bank) releases funds and sends notification to ACH network (RDFI and Network Operator)

6.7 Release Funds and SendSend Reject Notification


Description:

If request to release funds is not valid, Financial Institution rejects request and sends notification to ACH network (RDFI and Network Operator)

6.8 Receive Notification(s)


Description:

Network Operator receives notification(s) and route it to the Originator Company

6.9 Receive Notification(s)


Description:

CSR or Authorized User receives and reviews notifications. If Payment has been rejected by Financial Institution and funds were not released, Payment will be canceled (see step 5.0 of the current process for details).

Test Documentation related to the Current Process

ID

Document Name

Test Type

Document Control

Change Record

1

Date

Author

Version

Change Reference

6/24/09

Galina Polonsky

Draft 1a

No Previous Document

10/22/10

Geir Hedman

Update Title and Content page

11/16/10

Yoko Iwahiro

Update Business Objects, algorithms, configurable processes.

12/25/10

Ayelet Lavee

Release review made changes to vision and hyperlinks, Document name

2/9/11

Geir Hedman

Updated Document and Visio

10/1/13

Emma Tiamzon

Updated Document for v2.4

10/4/2013

Galina Polonsky

Reviewed, Approved

09/11/15

Don lee

Update to v2.5

09/15/2015

Galina Polonsky

Reviewed, Approved

12/12/2017

Chetan Raut

C2M related URM updates, screenshots and algorithm verification

Attachments:Control Central Search

Admin Menu / Installation Options Control Central Alerts

Control Central / Dashboard

Account Financial History

Billing History

Account/Credit & Collection

Set Up Auto Payment

Payment Portal

Deposit Control

Tender Control

Payment Event

iv

32

4.3.1.1d C2M.CCB.v2.6.Manage Auto-Payments Copyright 2017, Oracle. All rights reserved.

4.3.1.1d C2M.CCB v2.6 Manage Auto-PaymentsC2M(CCB)CSR or Authorized UserCustomer1.3Update Customers Account Information1.0Search for Customers Account1.1Evaluate Customer AccountRequest to Create Auto Pay Eligible for Auto Payment Option?Yes1.2Set Up Auto Pay Option for Account Post Auto-Payment Manually?1.64.2.2. Manage Bill NoNo Further Action TakenNoYesPage-3Create AutopaymentBilling. Bill Completion2.4Distribute Payment and Create Pay Segment(s) Scheduled Billing Payment Amount Exceeds Limit? 1.7Evaluate Customers Account for Auto Pay Option Eligibility2.2Calculate Auto Payment Dates2.3Create Payment, Payment Event, Payment Tender2.5Create Payment Financial Transaction(s)2.6Freeze Payment and Financial Transaction(s)2.7Create Auto Pay Clearinghouse Record1.9Reduce Auto Payment Amount 2.0Create To Do NoNoPage 22.8Update Bills with Auto Pay Information2.2Calculate Auto Payment DatesDetermine Auto Payment AmountPayment Amount Exceeds Limit? 1.9Reduce Auto Payment Amount 2.0Create To Do Yes1.8Calculate Auto Payment AmountRequire re-evaluate Payment Amount?YesNoCreate Auto Payment at Bill Completion Time?YesNoYes2.1Page-52.1 Work To Do1.3Update Customers Account Information1.4Populate Updated Data and Request Update AccountYesStop Auto Pay? Take no Further ActionNoRequire Update?Auto Pay Already Exists for Account?NoRequest to Update Auto Pay option YesNo1.3Update Customers Account Information1.5Request Stop Auto Pay for Account YesRequire Cancel Payment / Tender?Page-4YesNo4.1.1.2.C2M.CCB.Manage GL proceduresRequest to Stop Auto Pay option ACTIVITYSUB-PROCESS__________PRODUCTSUGBUPRODUCT FAMILYC2M.CCBv2.6PRODUCT LINE/RELEASEPM URM TeamCREATED BYBPE APPROVAL__________PRODUCT LINE APPROVAL12/11/2017REVISEDOracle Proprietary and ConfidentialCopyright 2017, Oracle. All rights reserved.4.2.2.2.C2M.CCB.Manage Meter Charges4.2.2.3 C2M.CCB.Manage Item Charges4.2.2.4 C2M.CCB.Manage External and Miscellaneous Charges4.2.2.5 C2M.CCB.Manage Loan Charges

4.3.1.1d C2M.CCB v2.6 Manage Auto-PaymentsC2M(CCB)

CSR or Authorized User

Customer

1.3Update Customers Account Information1.0Search for Customers Account1.1Evaluate Customer Account

Request to Create Auto PayEligible for Auto Payment Option?Yes1.2Set Up Auto Pay Option for AccountPost Auto-Payment Manually?1.64.2.2. Manage BillNoNo Further Action TakenNoYesPage-3Create AutopaymentBilling. Bill Completion2.4Distribute Payment and Create Pay Segment(s)Scheduled BillingPayment Amount Exceeds Limit?1.7Evaluate Customers Account for Auto Pay Option Eligibility2.2Calculate Auto Payment Dates2.3Create Payment, Payment Event, Payment Tender2.5Create Payment Financial Transaction(s)2.6Freeze Payment and Financial Transaction(s)2.7Create Auto Pay Clearinghouse Record

1.9Reduce Auto Payment Amount2.0Create To DoNoNoPage 22.8Update Bills with Auto Pay Information2.2Calculate Auto Payment DatesDetermine Auto Payment AmountPayment Amount Exceeds Limit?

1.9Reduce Auto Payment Amount2.0Create To DoYes1.8Calculate Auto Payment AmountRequire re-evaluate Payment Amount?YesNoCreate Auto Payment at Bill Completion Time?YesNoYes2.1Page-5

2.1 Work To Do1.3Update Customers Account Information1.4Populate Updated Data and Request Update AccountYesStop Auto Pay?Take no Further ActionNoRequire Update?Auto Pay Already Exists for Account?NoRequest to Update Auto Pay optionYesNo1.3Update Customers Account Information1.5Request Stop Auto Pay for AccountYesRequire Cancel Payment / Tender?Page-4YesNo4.1.1.2.C2M.CCB.Manage GL proceduresRequest to Stop Auto Pay option

ACTIVITY

SUB-PROCESS

__________PRODUCTS

UGBUPRODUCT FAMILY

C2M.CCBv2.6PRODUCT LINE/RELEASE

PM URM TeamCREATED BY

BPE APPROVAL

__________PRODUCT LINE APPROVAL

12/11/2017REVISEDOracle Proprietary and ConfidentialCopyright 2017, Oracle. All rights reserved.

aPROCESS

a__________

4.3.1.1d C2M.CCB.v2.6.Manage Autopayments.vsdFILENAME

Title blockPAGE NAME4.2.2.2.C2M.CCB.Manage Meter Charges4.2.2.3 C2M.CCB.Manage Item Charges4.2.2.4 C2M.CCB.Manage External and Miscellaneous Charges4.2.2.5 C2M.CCB.Manage Loan Charges

4.3.1.1d CC&B v2.5 Manage Auto-Payments

CC&B

CSR

Auto Pay Creation

2.9

Identify Accounts

Require Auto

Payment creation

on Specific Day

Page 1

Create Auto Payment

2.2

Calculate Auto

Payment Dates

2.3

Create Payment,

Payment Event,

Payment Tender

2.7

Create Auto Pay

Clearinghouse

Record

Schedule Auto

Pay Creation

Distribute and Freeze Auto Payment(s)

3.0

Identify Accounts

Require Distribute

and Freeze Auto

Payment

2.4

Distribute Payment

and Create Pay

Segment(s)

2.5

Create Payment

Financial

Transaction(s)

2.6

Freeze Payment

and Financial

Transaction(s)

Schedule Distribute

and Freeze Auto

Payment(s)

Page 5

4.1.1.2.CC&Bv2.5 Manage

GL procedures

4.3.1.1d CC&Bv2.5 Manage Auto-

Payments

PROCESS

ACTIVITY

SUB-PROCESS

__________

PRODUCTS

UGBU

PRODUCT FAMILY

CC&Bv2.5

PRODUCT LINE/RELEASE

PM URM Team

CREATED BY

BPE APPROVAL

__________

PRODUCT LINE APPROVAL


Payments.vsd

FILENAME

Page-2

Page Number

11/28/2015

REVISED

Oracle Proprietary and Confidential


a

PROCESS

a

ACTIVITY

a

SUB-PROCESS

a

PRODUCTS

a

PRODUCT FAMILY

a


PeopleSoft Business Process Engineering

CREATED BY

__________

BPE APPROVAL

__________


FILENAME

PAGE NAME

REVISED

PeopleSoft Proprietary and ConfidentialCopyright 2005 PeopleSoft, Inc. All rights reserved.

The height of the text box and its associated line increases or decreases as you add text. To change the width of the comment, drag the side handle.



4.3.1.1d C2M.CCB v2.6 Manage Auto-PaymentsC2M(CCB)CSR or Authorized UserAuto Pay Creation2.9Identify Accounts Require Auto Payment Creation on Specific DayPage 1Create Auto Payment2.2Calculate Auto Payment Dates2.3Create Payment, Payment Event, Payment Tender2.7Create Auto Pay Clearinghouse RecordSchedule Auto Pay Creation Distribute and Freeze Auto Payment(s)3.0Identify Accounts Require Distribute and Freeze Auto Payment2.4Distribute Payment and Create Pay Segment(s) 2.5Create Payment Financial Transaction(s)2.6Freeze Payment and Financial Transaction(s)Schedule Distribute and Freeze Auto Payment(s) Page 54.1.1.2.C2M.CCB.Manage GL proceduresACTIVITYSUB-PROCESS__________PRODUCTSUGBUPRODUCT FAMILYC2M.CCBv2.6PRODUCT LINE/RELEASEPM URM TeamCREATED BYBPE APPROVAL__________PRODUCT LINE APPROVAL12/11/2017REVISEDOracle Proprietary and ConfidentialCopyright 2017, Oracle. All rights reserved.



Auto Pay Creation2.9Identify Accounts Require Auto Payment Creation on Specific DayPage 1Create Auto Payment2.2Calculate Auto Payment Dates2.3Create Payment, Payment Event, Payment Tender2.7Create Auto Pay Clearinghouse RecordSchedule Auto Pay CreationDistribute and Freeze Auto Payment(s)3.0Identify Accounts Require Distribute and Freeze Auto Payment2.4Distribute Payment and Create Pay Segment(s)2.5Create Payment Financial Transaction(s)2.6Freeze Payment and Financial Transaction(s)Schedule Distribute and Freeze Auto Payment(s)Page 5

4.1.1.2.C2M.CCB.Manage GL procedures

ACTIVITY

SUB-PROCESS

__________PRODUCTS

UGBUPRODUCT FAMILY



BPE APPROVAL



aPROCESS

a__________


Title blockPAGE NAME


Financial

Institution

CC&B

CSR

Customer

3.3

Post Payment

Details

3.5

Populate Default

Auto Pay Info

3.1

Search for

Customers

Account

3.2

Evaluat

e

Custom

er

Account

3.6

Evaluate Auto

Payment and

Tender

Details and

Options

Request to create

Auto Pay

Request to Post

Auto Payment

Manually

1.8

Calculate Auto

Payment Amount

2.2

Determine Auto

Payment Dates

Automatically

Distribute and

Freeze?

Yes

2.3

Create Payment,

Payment Event,

Payment Tender

2.7

Create Auto Pay

Clearinghouse

Record

2.4

Distribute Payment

and Create Pay

Segment(s)

2.5

Create Payment

Financial

Transaction(s)

2.6

Freeze Payment

and Financial

Transaction(s)

3.4

Request to Create

Payment ,Tender

and Distribute and

Freeze

Automatically

3.5

Populate Default

Auto Pay Info

No

3.8

Request to Create

Payment ,Payment

Tender

1.8

Calculate Auto

Payment Amount

2.2

Determine Auto

Payment Dates

Override

Default Auto

Payment

details?

3.7

Override Default

and Request to

Create Payment

,Tender

2.3

Create Payment,

Payment Event,

Payment Tender

No

Yes

Distribute

Automatically?

3.9

Request

Distribution

Yes

Distribute

Manually to

Specific SA(s)?

No

4.0

Allocate

Distribution

Amounts

Yes

4.1

Update Payment

with Distribution

Details

Override?

Delete

Payment?

No

Yes

4.3

Request Delete

Payment

4.4

Delete Payment

Yes

4.6

Change

Distribution Details

4.7

Update Payment

Details

4.2

Evaluate

Distribution

and

Payment

Allocation

No

Take No Further

Action

Page 4

4.8

Request Freeze

Payment

No

2.5

Create Payment

Financial

Transaction(s)

2.6

Freeze Payment

and Financial

Transaction(s)

4.5

Delete Auto Pay

Clearinghouse

Record

2.4

Distribute Payment

and Create Pay

Segment(s)

4.2.1.1d Manage Auto Payments

4.3.1.1d CC&Bc2.5 Manage Auto-

Payments

PROCESS

ACTIVITY

SUB-PROCESS

__________

PRODUCTS

UGBU

PRODUCT FAMILY

CC&Bv2.5


PM URM Team

CREATED BY

BPE APPROVAL

__________


4.3.1.1d CC&Bc2.5 Manage Auto-

Payments.vsd

FILENAME

Page-3

Page Number

11/28/2015

REVISED



a

PROCESS

a

ACTIVITY

a

SUB-PROCESS

a

PRODUCTS

a

PRODUCT FAMILY

a



CREATED BY

__________

BPE APPROVAL

__________


FILENAME

PAGE NAME

REVISED





4.3.1.1d C2M.CCB v2.6 Manage Auto-PaymentsFinancial InstitutionC2M(CCB)CSR or Authorized UserCustomer3.3Post Payment Details3.5Populate Default Auto Pay Info3.1Search for Customers Account3.2Evaluate Customer Account3.6Evaluate Auto Payment and Tender Details and Options Request to Create Auto Pay Request to Post Auto Payment Manually 1.8Calculate Auto Payment Amount2.2Determine Auto Payment DatesAutomatically Distribute and Freeze?Yes2.3Create Payment, Payment Event, Payment Tender2.7Create Auto Pay Clearinghouse Record2.4Distribute Payment and Create Pay Segment(s) 2.5Create Payment Financial Transaction(s)2.6Freeze Payment and Financial Transaction(s)3.4Request to Create Payment, Tender and Distribute and Freeze Automatically3.5Populate Default Auto Pay InfoNo3.8Request to Create Payment, Payment Tender 1.8Calculate Auto Payment Amount2.2Determine Auto Payment DatesOverride Default Auto Payment details?3.7Override Default and Request to Create Payment ,Tender 2.3Create Payment, Payment Event, Payment TenderNoYesDistribute Automatically?3.9Request DistributionYesDistribute Manually to Specific SA(s)?No4.0Allocate Distribution Amounts YesOverride?Delete Payment?NoYes4.3Request Delete Payment4.4Delete PaymentYes4.6Change Distribution Details4.7Update Payment Details4.2Evaluate Distribution and Payment AllocationNoTake No Further ActionPage 44.8Request Freeze PaymentNo2.5Create Payment Financial Transaction(s)2.6Freeze Payment and Financial Transaction(s)4.5Delete Auto Pay Clearinghouse Record2.4Distribute Payment and Create Pay Segment(s) 4.2.1.1d Manage Auto PaymentsACTIVITYSUB-PROCESS__________PRODUCTSUGBUPRODUCT FAMILYC2M.CCBv2.6PRODUCT LINE/RELEASEPM URM TeamCREATED BYBPE APPROVAL__________PRODUCT LINE APPROVAL12/11/2017REVISEDOracle Proprietary and ConfidentialCopyright 2017, Oracle. All rights reserved.4.1Update Payment with Distribution Details

4.3.1.1d C2M.CCB v2.6 Manage Auto-PaymentsFinancial Institution

C2M(CCB)


Customer

3.3Post Payment Details3.5Populate Default Auto Pay Info3.1Search for Customers Account3.2Evaluate Customer Account3.6Evaluate Auto Payment and Tender Details and Options

Request to Create Auto PayRequest to Post Auto Payment Manually1.8Calculate Auto Payment Amount2.2Determine Auto Payment DatesAutomatically Distribute and Freeze?Yes2.3Create Payment, Payment Event, Payment Tender2.7Create Auto Pay Clearinghouse Record2.4Distribute Payment and Create Pay Segment(s)2.5Create Payment Financial Transaction(s)2.6Freeze Payment and Financial Transaction(s)3.4Request to Create Payment, Tender and Distribute and Freeze Automatically3.5Populate Default Auto Pay InfoNo3.8Request to Create Payment, Payment Tender1.8Calculate Auto Payment Amount2.2Determine Auto Payment DatesOverride Default Auto Payment details?3.7Override Default and Request to Create Payment ,Tender2.3Create Payment, Payment Event, Payment TenderNoYesDistribute Automatically?3.9Request DistributionYesDistribute Manually to Specific SA(s)?No4.0Allocate Distribution AmountsYesOverride?Delete Payment?NoYes

4.3Request Delete Payment4.4Delete PaymentYes

4.6Change Distribution Details4.7Update Payment Details

4.2Evaluate Distribution and Payment AllocationNoTake No Further ActionPage 44.8Request Freeze PaymentNo2.5Create Payment Financial Transaction(s)2.6Freeze Payment and Financial Transaction(s)4.5Delete Auto Pay Clearinghouse Record2.4Distribute Payment and Create Pay Segment(s)4.2.1.1d Manage Auto Payments

ACTIVITY

SUB-PROCESS

__________PRODUCTS

UGBUPRODUCT FAMILY



BPE APPROVAL



aPROCESS

a__________


Title blockPAGE NAME4.1Update Payment with Distribution Details

4.3.1.1d C2M.CCB v2.6 Manage Auto-PaymentsC2M(CCB)CSR or Authorized UserCustomerPage 3Cancel Tender?NoActivation5.0Request Cancel Tender, Payment and Populate Cancel ReasonReason for Cancellation NSF?YesCancel Payment and Tender5.3Cancel Tender and Payment5.4Cancel Financial Transaction NSF Cancel5.1Levy NSF Charge5.2Impact Credit Rating,Cash Only Score, Review for CollectionYesNoTake No Further ActionReopen Bill Process for Customer w/Auto Pay Payment Sent to Automating Clearinghouse?YesCancel Payment and Tender5.3Cancel Tender and Payment5.4Cancel Financial Transaction No1.6No4.2.2.2 C2M.CCB.Manage Meter Charges4.2.2.3 C2M.CCB.Manage Item Charges4.2.2.4 C2M.CCB.Manage External and Miscellaneous Charges4.2.2.5 C2M.CCB.Manage Loan Charges4.2.2.10a C2M.CCB.Manage Budget Billing4.2.2.10b C2M.CCB.Manage Monitored and Unmonitored Non-Billed Budget BillingYesACTIVITYSUB-PROCESS__________PRODUCTSUGBUPRODUCT FAMILYC2M.CCBv2.6PRODUCT LINE/RELEASEPM URM TeamCREATED BYBPE APPROVAL__________PRODUCT LINE APPROVAL12/11/2017REVISEDOracle Proprietary and ConfidentialCopyright 2017, Oracle. All rights reserved.Receive NSF NotificationRequire Billing?4.9Evaluate Frozen Payment



Customer

Page 3Cancel Tender?NoActivation5.0Request Cancel Tender, Payment and Populate Cancel ReasonReason for Cancellation NSF?YesCancel Payment and Tender5.3Cancel Tender and Payment5.4Cancel Financial TransactionNSF Cancel5.1Levy NSF Charge5.2Impact Credit Rating,Cash Only Score, Review for CollectionYesNoTake No Further ActionReopen Bill Process for Customer w/Auto PayPayment Sent to Automating Clearinghouse?YesCancel Payment and Tender5.3Cancel Tender and Payment5.4Cancel Financial TransactionNo1.6No

4.2.2.2 C2M.CCB.Manage Meter Charges4.2.2.3 C2M.CCB.Manage Item Charges4.2.2.4 C2M.CCB.Manage External and Miscellaneous Charges4.2.2.5 C2M.CCB.Manage Loan Charges4.2.2.10a C2M.CCB.Manage Budget Billing4.2.2.10b C2M.CCB.Manage Monitored and Unmonitored Non-Billed Budget BillingYes

ACTIVITY

SUB-PROCESS

__________PRODUCTS

UGBUPRODUCT FAMILY



BPE APPROVAL



aPROCESS

a__________


Title blockPAGE NAMEReceive NSF NotificationRequire Billing?4.9Evaluate Frozen Payment


CC&B

CSR

Customer

4.9

Evaluate

Frozen

Payment

Page 3

Cancel

Tender?

No

Activa

tion

5.0

Request Cancel

Tender, Payment

and Populate

Cancel Reason

Reason for

Cancellation

NSF?

Yes

Cancel Payment and Tender

5.3

Cancel Tender

and Payment

5.4

Cancel Financial

Transaction

NSF Cancel

5.1

Levy NSF Charge

5.2

Impact Credit

Rating,Cash Only

Score, Review for

Collection

Yes

No

Take No Further

Action

Reopen Bill

process for

Customer w/Auto

Pay

Payment Sent

to Automating

Clearinghouse

?

Yes

Cancel Payment and Tender

5.3

Cancel Tender

and Payment

5.4

Cancel Financial

Transaction

No

1.6

No

4.2.2.2CC&Bv2.5 Manage Meter Charges

4.2.2.3CC&Bv2.5 Manage Item Charges

4.2.2.4CC&Bv2.5 Manage External and Miscellaneous

Charges

4.2.2.5CC&Bv2.5 Manage Loan Charges

4.2.2.10a CC&Bv2.5.Manage Budget Billing

4.2.2.10b CC&Bv2.5.Manage Monitored and

Unmonitored Non-Billed Budget Billing

Yes


Payments

PROCESS

ACTIVITY

SUB-PROCESS

__________

PRODUCTS

UGBU

PRODUCT FAMILY

CC&Bv2.5


PM URM Team

CREATED BY

BPE APPROVAL

__________



Payments.vsd

FILENAME

Page-4

Page Number

11/28/2015

REVISED



Receive NSF

Notification

Require

Billing?

a

PROCESS

a

ACTIVITY

a

SUB-PROCESS

a

PRODUCTS

a

PRODUCT FAMILY

a



CREATED BY

__________

BPE APPROVAL

__________


FILENAME

PAGE NAME

REVISED






Financial

Institution

Automated

Clearing

House

Network

CC&B

CSR


Payments

PROCESS

ACTIVITY

SUB-PROCESS

__________

PRODUCTS

UGBU

PRODUCT FAMILY

CC&B v2.5


PM URM Team

CREATED BY

BPE APPROVAL

__________



Payments.vsd

FILENAME

Page-5

Page Number

11/28/2015

REVISED



Activate Auto Payments

5.5

Identify

Clearinghouse

Auto Payment(s)

To Be Activated

5.6

Activate

Clearinghouse

Auto Payment

Records

Page 1

Page 2

Download Auto Payments to ACH

5.7

Process Activated

Clearinghouse

Auto Payment(s)

5.8

Create File

Create Auto Payment(s) Balance Comtrol

5.9

Evaluate

Downloaded Auto

Payment(s)

Require Tender

and Deposit

Control?

6.0

Create Tender

Control

6.1

Create Associated

Deposit Control

Yes

No

6.2

Send ACH File

6.3

Receive and

Process ACH File

6.5

Receive Request

and process

Request

6.4

Send Request to

Release Funds

Valid request?

6.6

Release Funds

and Send

Notification

Yes

6.7

Send Reject

Notification

No

6.8

Receive

Notification(s)

6.9

Receive

Notification (s)

Yes5.0

Take No Further

Action

Page 3

Schedule

Activate create

Auto Pay

Schedule

Download Auto

Pays to ACH

Schedule

Balance Control

NSF?

No

Take No Further

Action

a

PROCESS

a

ACTIVITY

a

SUB-PROCESS

a

PRODUCTS

a

PRODUCT FAMILY

a



CREATED BY

__________

BPE APPROVAL

__________


FILENAME

PAGE NAME

REVISED





4.3.1.1d C2M.CCB v2.6 Manage Auto-PaymentsFinancial InstitutionAutomated Clearing House NetworkC2M(CCB)CSR or Authorized UserACTIVITYSUB-PROCESS__________PRODUCTSUGBUPRODUCT FAMILYC2M.CCBv2.6PRODUCT LINE/RELEASEPM URM TeamCREATED BYBPE APPROVAL__________PRODUCT LINE APPROVAL12/11/2017REVISEDOracle Proprietary and ConfidentialCopyright 2017, Oracle. All rights reserved.Activate Auto Payments5.5 Identify Clearinghouse Auto Payment(s) To Be Activated 5.6Activate Clearinghouse Auto Payment Records Page 1Page 2Download Auto Payments to ACH5.7Process Activated Clearinghouse Auto Payment(s)5.8 Create File Create Auto Payment(s) Balance Control5.9Evaluate Downloaded Auto Payment(s)Require Tender and Deposit Control?6.0Create Tender Control6.1Create Associated Deposit ControlYesNo6.2Send ACH File6.3Receive and Process ACH File6.5Receive Request and Process Request 6.4Send Request to Release FundsValid Request?6.6Release Funds and Send NotificationYes6.7 Send Reject NotificationNo6.8Receive Notification(s)6.9 Receive Notification (s) 5.0Take No Further ActionPage 3Schedule Activate Create Auto Pay Schedule Download Auto Pays to ACHSchedule Balance ControlNoTake No Further ActionNSF?Yes

4.3.1.1d C2M.CCB v2.6 Manage Auto-PaymentsFinancial Institution

Automated Clearing House Network

C2M(CCB)


ACTIVITY

SUB-PROCESS

__________PRODUCTS

UGBUPRODUCT FAMILY



BPE APPROVAL



aPROCESS

a__________


Title blockPAGE NAMEActivate Auto Payments5.5 Identify Clearinghouse Auto Payment(s) To Be Activated5.6Activate Clearinghouse Auto Payment RecordsPage 1Page 2Download Auto Payments to ACH5.7Process Activated Clearinghouse Auto Payment(s)5.8 Create FileCreate Auto Payment(s) Balance Control5.9Evaluate Downloaded Auto Payment(s)Require Tender and Deposit Control?6.0Create Tender Control6.1Create Associated Deposit ControlYesNo6.2Send ACH File6.3Receive and Process ACH File6.5Receive Request and Process Request6.4Send Request to Release FundsValid Request?6.6Release Funds and Send NotificationYes6.7 Send Reject NotificationNo6.8Receive Notification(s)6.9 Receive Notification (s)5.0Take No Further ActionPage 3Schedule Activate Create Auto PaySchedule Download Auto Pays to ACHSchedule Balance ControlNoTake No Further ActionNSF?

Yes

"Control Central

Search.doc"

"Control Central

Search.doc"

Control Central Search


Control Central Alert Algorithms.doc

Installation Options Control Central Alert Algorithms

C1-PP-Active

Show Count of Active Pay Plans

C1-PP-Broken

Show Count of Broken Pay Plans

C1-PP-Kept

Show Count of Kept Pay Plans

C1-CCAL-TD

Highlight open To Do entries

C1-CCAL-DECLHighlight Effective Declarations for Account and Premise

C1-CCAL-CASEHighlight Open Cases

CCAL-FAERMSGHighlight FAs with outstanding outgoing messages

C1-WO-BILLS

Highlight Written off Bills

C1-OD-PROC

Highlight Active Overdue Processes

C1-OPN-MEVT

Highlight Open and Disputed Match Event

C1-STOP-SA Highlight Stopped SAs

C1-CCAL-CLM

Highlight Open Rebate Claims

C1_COLL-DF

Highlight Active Collection Processes

C1_COLLRF-DFHighlight Active Collection Agency Referral

C1_PENDST-DFHighlight Pending Start Service Agreements

C1_CASH-DF

Cash Only Account

C1_CRRT-DF

Credit Rating Alert

C1_LSSL-DF

Highlight Life Support/Sensitive Load on Person

C1_LSSLPR-DFHighlight Life Support/Sensitive Load on Premise

C1_SEVPR-DF

Highlight Active Severance Processes

C1-CCAL-OCBGHighlight Open Off Cycle Bill Generators

F1-SYNRQALRTRetrieve Outstanding Sync Request

C1-PPBALERT Prepaid Biller Task Alert

Dashboard.doc

Dashboard.doc

Dashboard

"Account Financial

History.doc"

"Account Financial

History.doc"

Account Financial History

"Billing History.doc"

"Billing History.doc"

SA Billing History

"Credit-Collection

History.doc"

"Credit-Collection

History.doc"

Account / Credit & Collection

Set up Auto

Payment.doc

Setting Up Auto Payment

"Payment Portal.doc"

"Payment Portal.doc"

Payment Portal

"Deposit

Control.doc"

"Deposit

Control.doc"

Deposit Control - Main

Deposit Control Tender Control

Deposit Control Tender Deposit

Deposit Control Turn Ins

Deposit Control Characteristics

"Tender Control.doc"

"Tender Control.doc"

Tender Control - Main

Tender Control - Tenders

Tender Control Turn Ins

Tender Control - Exceptions

Tender Control Characteristics

"Payment Quick

Add.doc"

"Payment Quick

Add.doc"

Payment Quick Add


CC&B

CSR

Customer

1.3

Update

Customers

Account

Information

1.0

Search for

Customers

Account

1.1

Evaluate

Customer

Account

Request to

Create Auto Pay

Eligible for

Auto Payment

Option?

Yes

1.2

Set Up Auto Pay

Option for Account

Create Auto-

Payment

Manually?

1.6

4.2.2.

Manage Bill

No

No Further Action

Taken

No

Ys

Page-3

Create Autopayment

Billing. Bill Completion

2.4

Distribute Payment

and Create Pay

Segment(s)

Scheduled Billing

Payment

Amount

Exceeds Limit?

1.7

Evaluate

Customers

Account for Auto

Pay Option

Eligibility

2.2

Calculate Auto

Payment Dates

2.3

Create Payment,

Payment Event,

Payment Tender

2.5

Create Payment

Financial

Transaction(s)

2.6

Freeze Payment

and Financial

Transaction(s)

2.7

Create Auto Pay

Clearinghouse

Record

1.9

Reduce Auto

Payment Amount

2.0

Create To Do

No

No

Page 2

2.8

Update Bills with

Auto Pay

Information

2.2

Calculate Auto

Payment Dates

Determine Auto Payment Amount

Payment

Amount

Exceeds Limit?

1.9

Reduce Auto

Payment Amount

2.0

Create To Do

Yes

1.8

Calculate Auto

Payment Amount

Require re-

evaluate

Payment

Amount?

Yes

No

Create Auto

Payment at Bill

Completion

Time?

Yes

No

Yes

2.1

Page-5

2.1

Work To

Do

Request

Complete Bill

1.3

Update

Customers

Account

Information

1.4

Populate Updated

Data and Request

Update Account

Yes

Stop Auto Pay?

Take no Further

Action

No

Require

Update?

Auto Pay

Already Exists

for Account?

No

Request to

Update Auto Pay

option

Yes

No

1.3

Update

Customers

Account

Information

1.5

Request Stop

Auto Pay for

Account

Yes

Require

Cancel

Payment /

Tender?

Page-4

Yes

No

4.1.1.2.CC&Bv2.5 Manage

GL procedures

Request to Stop

Auto Pay option


Payments

PROCESS

ACTIVITY

SUB-PROCESS

__________

PRODUCTS

UGBU

PRODUCT FAMILY

CC&Bv2.5


PM URM Team

CREATED BY

BPE APPROVAL

__________



Payments.vsd

FILENAME

Page-1

Page Number

11/28/2015

REVISED



4.2.2.2.CC&Bv2.5 Manage Meter

Charges

4.2.2.3CC&Bv2.5 Manage Item

Charges

4.2.2.4CC&Bv2.5 Manage External and

Miscellaneous Charges

4.2.2.5CC&Bv2.5 Manage Loan

Charges

a

PROCESS

a

ACTIVITY

a

SUB-PROCESS

a

PRODUCTS

a

PRODUCT FAMILY

a



CREATED BY

__________

BPE APPROVAL

__________


FILENAME

PAGE NAME

REVISED





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