What is site name (Id) and BSC/RNC. What Alarm are present at site . What is the issue ie Voice call or data Call. Impacts are with one site or many site. PCM & Transmission links are checked HSDPA,HSUPA & channel element utilization

NPO MOPS & QUESTIONAAIRE

NPO Method of Procedure

a.       Serving cell/Site Performance Validationb.      Accessibilities KPIsc.       Retainability KPIsd.      Mobility KPIse.      Integrity (Throughput) KPIs

2.       Neighbor Validationa.       Missing Neighbors Check (Intra-freq,Inter-freq & InterRAT )b.      Neighbor Relation discrepancies check

3.       TA/Propagations delay check (overshooting)4.       Parameter Discrepancies/Tuning check5.       DT Required

a.     Coverage/quality Validation.b.      Physical validation/Physical Optimizationc.       Interference source check.

6.       Analysis with Solution 7.       Final Report Submission to LNOC

Questionnaires suggested to ask from customer:

1.       Nature of complainta.       Issue in 2G or 3G?b.      Call drop/Voice Quality/Mute call?c.       Low coverage/No coverage?d.      Throughput issue?

2.       Location of complainta.       Complaint location?b.      Indoor or outdoor issue?c.       On Road issue?

3.       Customer Handset Model?