ETIQUETTEETIQUETTE

Etiquette is a sensitive awareness of Etiquette is a sensitive awareness of the feelings of others. If you have the feelings of others. If you have that awareness, you have good that awareness, you have good etiquette.etiquette.

Email Etiquette

E-mail EtiquetteE-mail Etiquette

Be concise and to the Be concise and to the point.point.

Never make an email Never make an email longer than it needs to be.longer than it needs to be.

Remember: Reading anRemember: Reading an

E-mail is harder than E-mail is harder than reading printed reading printed communication. communication.

Answer all questions and pre-Answer all questions and pre-empt further questions.empt further questions.

If you are able to If you are able to pre-empt relevant pre-empt relevant questions, your questions, your customer will be customer will be grateful and grateful and impressed with impressed with your efficient and your efficient and thoughtful thoughtful customer service.customer service.

Use Proper spelling, grammar Use Proper spelling, grammar and punctuations and punctuations

This is important for conveying the This is important for conveying the message properly.message properly.

Mistakes will distract the readers and Mistakes will distract the readers and can even change the meaning of the can even change the meaning of the text.text.

Use spell check option.Use spell check option.

Do not attach unnecessary filesDo not attach unnecessary files

By sending large attachments youBy sending large attachments you may clog the recipient’s email may clog the recipient’s email system.system.Only send attachments onlyOnly send attachments only when they are essential.when they are essential.

Ensure that the attachments are Ensure that the attachments are scanned for viruses before sending.scanned for viruses before sending.

Do not over use Reply to allDo not over use Reply to all

Only use reply to all if you really need your Only use reply to all if you really need your message to be seen by each person who message to be seen by each person who received your original mail.received your original mail.

Take extra care when the reply contains Take extra care when the reply contains email groups as the same consist many email groups as the same consist many IDs.IDs.

Use a Meaningful subjectUse a Meaningful subjectTry to use a subject line that is Try to use a subject line that is

meaningful and convey the purpose meaningful and convey the purpose of email.of email.

Avoid using Urgent and Avoid using Urgent and ImportantImportant

You must at all You must at all times try to avoid times try to avoid these types of these types of words in email or words in email or subject line. Only subject line. Only use this if it is really use this if it is really urgent.urgent.

Avoid Long sentenceAvoid Long sentence

Try to keep your Try to keep your sentence to a max sentence to a max of 15 – 20 words as of 15 – 20 words as far as possible.far as possible.

Do not write in CapitalsDo not write in Capitals

Use CC field sparinglyUse CC field sparinglyCC fields to be used for recipients CC fields to be used for recipients

who are supposed to be informed who are supposed to be informed about the communication in the mail, about the communication in the mail, but are not expected to action on it.but are not expected to action on it.

Wish U All the Best