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SERVICE SPECIFICATION

DNVGL-SE-0448 Edition August 2016

Certification of service and maintenance activities in the wind energy industry

DNV GL AS

The electronic pdf version of this document found through http://www.dnvgl.com is the officially binding version. The documents are available free of charge in PDF format.

FOREWORD
DNV GL service specifications contain procedural requirements for obtaining and retaining certificates andother conformity statements to the objects, personnel, organisations and/or operations in question.
© DNV GL AS August 2016

Any comments may be sent by e-mail to [email protected]

This service document has been prepared based on available knowledge, technology and/or information at the time of issuance of this document. The use of thisdocument by others than DNV GL is at the user's sole risk. DNV GL does not accept any liability or responsibility for loss or damages resulting from any use ofthis document.

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Service specification, DNVGL-SE-0448 – Edition August 2016

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Contents
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Sec.1 General ......................................................................................................... 51.1 Introduction ...........................................................................................5

1.1.1 Foreword ......................................................................................51.1.2 Function of document .....................................................................51.1.3 Objective ......................................................................................51.1.4 Scope...........................................................................................51.1.5 Structure of document....................................................................6

1.2 Definitions..............................................................................................61.2.1 Verbal forms .................................................................................61.2.2 Terminology..................................................................................61.2.3 Abbreviations ................................................................................7

Sec.2 Certification process ..................................................................................... 82.1 General conditions for certification ........................................................8

2.1.1 General ........................................................................................82.1.2 Quality management system ...........................................................82.1.3 Deviations.....................................................................................82.1.4 Applicable legislation and third party regulations ................................8

2.2 Certification scheme ..............................................................................82.2.1 General ........................................................................................82.2.2 Assessment of documentation .........................................................92.2.3 Assessment of quality management system.......................................92.2.4 Verification audits ........................................................................102.2.5 Documentation of the certification result .........................................11

2.3 Maintenance of certificate ....................................................................132.3.1 General ......................................................................................132.3.2 Modifications of the service ...........................................................132.3.3 Extensions of the service ..............................................................132.3.4 Periodical verification....................................................................132.3.5 Recertification .............................................................................142.3.6 Withdrawal of certificate ...............................................................142.3.7 Reinstatement of certificate...........................................................14

Sec.3 Requirements for certification of services ................................................... 153.1 General.................................................................................................153.2 Documentation of the service...............................................................15

3.2.1 Organisational, administrative and managerial issues........................153.2.2 Technical documentation for the service..........................................163.2.3 Human resources, personal safety, training of staff ..........................163.2.4 Other specific documentation ........................................................16

Sec.4 References ................................................................................................. 174.1 Reference list .......................................................................................17

App. A Examples statement and certificate ............................................................ 18


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SECTION 1 GENERAL
1.1 Introduction

1.1.1 ForewordThe number of ageing wind turbines which are out of warranty and which need careful maintenance and repair is steadily growing. Therefore the demand from the operators for high quality, effective and flexible services at their wind turbines increases in order to keep the power harvest as high as possible.

Accordingly, the number of independent service providers in the wind energy industry is increasing.

The industry faces the challenge of the appraisal of service performance by service providers suitable for individual needs.

DNV GL supports the wind energy industry in this challenge with its technical expertise and impartiality by certification of services in the area of service, maintenance and repair of wind turbines.

This DNV GL service specification (SE) is intended to define and ensure a unique high quality model for the organization and operation of service and maintenance activities in the wind energy industry. The service specification will be revised frequently in accordance with new experiences, findings and future technological developments. It is intended to set up a common understanding of quality of maintenance services.

1.1.2 Function of documentThis service specification (SE) specifies DNV GL’s services for certification of service performance in the wind energy industry.

The document provides:

— a common platform for description of the scope and extent of assessment and verification activities for the certification of services

— a reference document for the definition of the requirements for a certification according to the certification scheme

— a basis for the definition of the scope of work necessary for a certification of the services of an individual service provider in compliance with this certification scheme.

A comprehensive scope of work shall be defined and contractually agreed between DNV GL and a service provider willing his service activities to be certified in compliance with this certification scheme.

1.1.3 ObjectiveThis service specification aims to set up a certification scheme for the certification of service and maintenance activities offered in the wind energy industry thereby following the guidance of ISO/IEC 17067:2013 /1/.

The objective of certification of service and maintenance activities according to this service specification is to address the needs of interested parties within the wind energy industry by providing independent attestation regarding the fulfilment of specified requirements.

This service specification serves as a publicly available description of DNV GL’s certification services for service and maintenance activities in the wind energy industry. It defines the technical, managerial and safety requirements for the certification. The service specification will be referred to as a contractual document in the certification contract between the customer (typically service provider) and DNV GL.

1.1.4 ScopeThis service specification applies to certification of activities for service and maintenance of wind turbines exclusively carried out by the Society

The scope of the verification covers all aspects from organizational, managerial, technical up to health-and-safety matters in connection with service and maintenance performance.


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1.1.5 Structure of document
This document contains the following sections. Sec.1 provides general information and necessary prerequisites. In Sec.2 the certification scheme is lined out and explained in detail. Sec.3 provides the criteria and requirements in detail. Sec.4 contains the list of referenced documents and literature.

1.2 Definitions

1.2.1 Verbal forms

1.2.2 Terminology

Term Definitionshall verbal form used to indicate requirements strictly to be followed in order to conform to the documentshould verbal form used to indicate that among several possibilities one is recommended as particularly suitable,

without mentioning or excluding others, or that a certain course of action is preferred but not necessarily required

may verbal form used to indicate a course of action permissible within the limits of the document

Term Descriptioncertification assessment and attestation by an independent certifying body, that the subject of the

certification, here the performance of service and maintenance activities in the wind energy industry, complies with a specific standard or other normative documentThe term covers all activities of the process which leads to the issuance of a certificate. the scope of work is defined by the certifying body or by a regulatory body.

certification scheme certification system related to specified products, to which the same specified requirements, specific rules and procedures apply

certification system system of rules, procedures and management for conformity assessment to be followed prior to the issuance of a certificate

consumable item refers to any expendable item or material which may be regularly replacedcustomer DNV GL’s contractual partner, usually the applicant for certificationfailure is defined as the cessation of an item to perform a required functionfault the inability (state) of an item to perform a required functioninspection the assessment of the actual state of the wind turbine regarding its conformity with given

standardsIt is carried out by observing, measuring or testing the relevant characteristics for evaluation.

item any part, component, device, etc., that can be individually described and consideredmaintenance all technical, administrative and managerial measures and all combination of these measures that

are applied to keep the wind turbine in safe and operable conditions or bringing it back to such in order to fulfil its specified purpose during its life cycle

maintenance plan a structured set of tasks encompassing and documenting all necessary individual activities, measures and procedures, including resource and time scales, to accomplish the maintenance of the wind turbine

recommendation it is a non-mandatory advicerepair physical actions that are taken to effect restoration, including fault localisation and function

check-out to verify the performance as requiredservice activities at wind turbines or wind farms related to or in connection with maintenance and/or

repair of wind turbinesspare part an item intended to replace a corresponding item in order to retain the originally required function

of the respective itemverification the confirmation that specified requirements have been fulfilled by provision of objective evidencewind turbine system which converts kinetic energy in the wind into electrical energy


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1.2.3 Abbreviations
Abbreviation Description HSE health, safety and the environmentIEC International Electrotechnical CommissionISO International Organization for StandardizationPPE personal protective equipment


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SECTION 2 CERTIFICATION PROCESS
2.1 General conditions for certification

2.1.1 GeneralCertification according to this service specification ensures a constant high level of professional qualification of service personnel and high quality level of the customer’s performance of services. This covers all aspects from organization over working methodology and procedures up to the practical implementation into daily work routines in conformance with the applied rules and standards.

2.1.2 Quality management systemAs basis for the certification according to this service specification the customer should have a quality management system fully implemented in his organisation.

DNV GL recognizes one of the following options of an customer’s quality management system for the certification

— Option 1: certification according to the ISO 9001 (at least ISO 9001:2008) standard /11/ certified by an accredited certification body. DNV GL reserves the right to verify the customer’s quality management system by documentation review or audit.

— Option 2: documented implementation of a quality management system equivalent to at least ISO 9001:2008 /11/. In this case DNV GL will perform a documentation review and a verification audit of customer’s quality management system.

2.1.3 DeviationsDeviations from the requirements and the process of certification of this service specification have to be authorized by DNV GL.

Reasons and considerations leading to any such deviation have to be documented thoroughly. It shall be shown conclusively and in detail how the requirements of this service specification can be met in spite of the deviations. Appropriate documents shall be submitted. DNV GL shall assess the documents and decide in each individual case whether the deviation is admissible for the purposes of this service specification.

In the case of details for which this service specification cannot be used, DNV GL reserves the right to proceed according to the intention of the service specification.

2.1.4 Applicable legislation and third party regulationsNational or regional laws and regulations should be taken into account for the certification. They shall be indicated and requested by the customer for certification for the individual case

This service specification shall be observed as the minimum requirement, even if national or regional laws and regulations establish lower level of requirements.

This service specification does not replace or substitute national or regional laws or regulations regardless which level of requirements they establish. In the case that the national or regional regulations define higher level of requirements they have to be observed as the minimum requirements.

Moreover these statutory requirements may focus on aspects which are not covered by this service specification. This means that the observance of this service specification does not ensure that national and regional legislation and requirements are fully met.

2.2 Certification scheme

2.2.1 GeneralThe certification process for services in the wind energy industry comprises:

— an assessment of the documentation of the services regarding organisation and structure as well as


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technical, managerial and safety requirements. This is connected with an assessment of the quality
management system documentation if the system is not certified according to an international standard, see [2.2.1]

— verification of the service performance in accordance with the documentation and with the requirements. The verification will be done through audits performed by DNV GL

— on site at the customer’s premises and — during execution of the in-field service activities.

Figure 2-1 gives an overview of the certification scheme.

Figure 2-1 Certification scheme for service and maintenance activities in the wind energy industry by DNV GL

2.2.2 Assessment of documentationAs first step of the certification process the customer shall deliver his complete documentation of the services provided for assessment by DNV GL. The documentation shall cover all relevant aspects of the organisation, processes and procedures, personnel and resources, technical, managerial and safety issues as required, see Sec.3.

The documents delivered to DNV GL for assessment should be written in English language. The use of other languages shall be notified and agreed with DNV GL during the enquiry for certification and before a certification contract is finalized.

The working instructions to the personnel shall be in a language familiar to the personnel. This might be the local language of the country where the activities take place. The quality of any translations shall be assessed by DNV GL. This assessment is done by either scrutinising the translated documents or by verifying the qualification of the translator. Associated documents shall be submitted to DNV GL.

2.2.3 Assessment of quality management systemThe processes, documentation and recording of the customer’s services shall be provided under the control of an implemented quality management system, see [2.1.2].

The complete quality management system documentation shall be delivered to DNV GL for assessment together with the documentation of the organisation and processes etc. as required under [2.1.2].


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In case the customer operates under a certified quality management system according to the ISO 9001
quality management standard the QMS documentation needs not to be assessed. A copy of the valid certificate by an accredited certification body shall be delivered for evidence.

2.2.4 Verification audits2.2.4.1 GeneralThe service provider shall deliver objective evidence that his services are performed according to the documentation which has been assessed and in conformance with the applied standards.

The scope of the audits shall be the verification of the implementation of the procedures and instructions necessary for an effective and safe execution of internal and external service activities of the customer.

DNV GL shall nominate a qualified auditor (based on ISO 19011) for the coordination and performance of the verification. Depending on his professional background the auditor might assign a DNV GL employee qualified for the specific services to attend the verification additionally.

The results of the assessment of the documentation, see [2.2.2] and [2.2.3], shall be taken as basis for the audits.

During the verification process, the service provider and all his personnel shall closely co-operate with the auditor and shall provide free access to all relevant facilities, equipment, documentation and records.

DNV GL shall prepare an audit plan prior to the audit. This audit plan (outlining organisational units, processes and elements to be audited) shall be agreed upon between the customer and DNV GL.

The verification audits shall be performed in an effective and formal way. This means that an on-site verification audit shall consist of:

— an opening meeting with the provider’s staff in order to agree on the scope and schedule of the verification

— collecting objective evidence of the effective implementation of the processes, procedures and instructions as well as of the performance of the services in conformance with the applied standards and with the documentation

— a verification of the facilities and equipment— a closing meeting in order to present and explain the results of the verification audit. Findings from the

audit shall be discussed regarding necessary correction, modification and improvements.

All audit actions shall be done on spot check basis by witnessing selected processes and activities during normal service operation as well as by interview of the involved personnel.

Depending on the size and organization of the service provider the verification shall cover different departments.

In case any non-conformities are detected during the verification, the provider shall implement appropriate corrective actions within an agreed time-limit not exceeding 2 months.

An additional verification audit may be required by DNV GL depending on the nature of the non-conformities detected in order to verify the implementation of appropriate corrective measures.

Failing to comply with the above stated requirements may interfere the issuance of a certificate. The certificate shall only be issued after adequate solution of all open items.

In order to thoroughly cover the services, their organisation, coordination and execution, the verification audits shall be divided in a verification at the office and installations of the customer and a verification of the service performance on site in the field.

2.2.4.2 Verification audit at the office and installations of the customerThe scope of the verification audit at the office and installations of the customer shall be the verification of the implementation of the procedures and instructions necessary for an effective and reliable execution of the administrative and operative internal activities of the customer.

DNV GL shall check, on sample basis, documents and records of service activities in the office (such as administration, turbine supervision/control, commissioning, instructions, training of staff and others


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relevant for the services provided) for objective evidence of the compliance with the procedures and
instructions as defined in the documentation. Installations, stores and other premises as necessary for the performance of the services under consideration shall be covered by the audit.

Sample service orders should be followed in a ‘vertical’ way from service request over analysis and preparation down to execution and closing with reporting to the customer.

DNV GL reserves the right to select one or, if deemed necessary, more of the customer’s premises and/or installations for the verification audit.

2.2.4.3 Verification audit in the fieldThe verification audit in the field aims to collect effective evidence of the implementation of the procedures and instructions for a qualified and safe execution of the external service activities of the customer in the field.

DNV GL auditor shall accompany a service team during the execution of work orders in the field. In-field activities, which are included in the service under consideration (scheduled or unscheduled maintenance, turbine inspections, repair, etc.) shall be covered by the audit. The selection and extent of activities to be audited shall be agreed between customer and DNV GL during the contracting phase.

The documents used and the records produced on site shall be reviewed on sample basis. The DNV GL shall observe and record that the performance of the work is in compliance with the instructions according to relevant safety requirements and safety instructions. For this purpose, DNV GL reserves the right to select for the verification one or, if deemed necessary, more of the customer’s, service stations and service teams.

2.2.5 Documentation of the certification resultOn successful completion of the certification process as described above under items [2.2.2] – [2.2.4] a certification report and certificate will be provided by DNV GL to confirm the compliance with the requirements of this service specification.

The following report with annexes and certificates are issued:

— Certification report "Service and Maintenance Documentation Review” — Statement of compliance “Service and Maintenance Documentation” (optional)— Certification report "Service and Maintenance Performance Verification,

Annex A Office"

— Certification report "Service and Maintenance Performance Verification, Annex B Field"

— Certificate “Certificate for Service and Maintenance in the Wind Energy Industry”.

2.2.5.1 Certification report "Service and Maintenance Documentation Review"The certification report "Service and Maintenance Documentation Review" summarizes the result of the documentation review in general as described under item [2.2.4]. It shall present the status of compliance of the documentation with this service specification and further requirements taken as basis of the certification process.

The certification report shall comprise as a minimum:

— name and address details of the company applying for certification,— list of rules and standards taken as basis of the certification process,— list of documents which were delivered for the review,— list of services which are applied for certification,— list of types of wind turbines or components for which these services are provided,— list of offices, installations and/or wind farms which are subject to the certification process,— results of the review of the documentation,— remarks, conditions and limitations for further certification steps which are imposed on the customer,

and— indication that it is in the responsibility of the customer to apply national laws and regulations.


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2.2.5.2 Statement of compliance “Service and Maintenance Documentation“
A statement of compliance “Service and Maintenance Documentation” may be issued on request of the customer after successful completion of the documentation review, see [2.2.2]. It shall be based on a certification report "Service and Maintenance activities” which contains only the annex “Documentation review” as described in [2.2.4.3]

Reference shall be made to the documentation review. The scope of the services subject to the documentation review shall be stated together with the types of wind turbines and the related installations of the customer.

2.2.5.3 Certification Report "Service and Maintenance Performance Verification "The certification report "Service and Maintenance Performance Verification" summarizes the result of each of the steps of the verification audits as described in [2.2.4]. It shall present the status of compliance of the service and maintenance activities with this service specification, with the instructions and requirements defined in the documentation as well as with further requirements taken as basis of the certification process.

Annex A (Office) of the report deals with the verification audit at the customer’s office and installations as described in [2.2.4.2].

Annex B (Field) of the report covers the verification audit in the field from accompanying a service and maintenance team of the customer as described in [2.2.4.3].

Both annexes shall be structured like audit reports. They shall:

— make reference to the documentation review,— list all persons involved in the verification audits,— describe the scope of the verification audits,— present the structure and process of the audits on the basis of the audit plans,— present the audit matrix in order to demonstrate that the relevant issues according to Sec.3 have been

covered sufficiently, — list all records and documents which were inspected, used and prepared during the verification audits,— present the findings, remarks, conditions and limitations which are result of the verification audits, and— present an action plan related to the findings.

2.2.5.4 “Certificate Service and Maintenance in the wind energy industry”On successful completion of all steps of the certification process as shown in Figure 2-1 the “Certificate for Service and Maintenance in the wind energy industry” is issued.

The validity period of this certificate shall not exceed 5 years after the date of issuance. Details for maintenance and recertification after expiry of the certificate are given below in [2.3].

The certificate and its indispensable annex shall contain following information:

— name and address details of the holder of the certificate,— services covered by the certificate,— applied rules and standards,— references to the related certification reports,— scope of certification, including type of wind turbines and sizes of wind turbines,— conditions and limitations of the validity of the certificate, if any,— note on necessary actions for the maintenance of the certificate, and— date of issuance and date of expiry.


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2.3 Maintenance of certificate
2.3.1 GeneralDuring the period of validity of the “Certificate for Service and Maintenance in the Wind Energy Industry” the holder of the certificate is responsible to ensure continued compliance of his service and maintenance performance with this service specification. This means that the documentation, the structure, the processes and performance of the service shall be kept consistent and in compliance with this service specification.

2.3.2 Modifications of the serviceMajor modifications of the documentation, structure and processes of the service as well as changes of the scope of application, such as type of wind turbines, shall be approved by DNV GL. Otherwise the certificate loses its validity.

Major modifications mean any modifications within the organization, the structure, the processes and procedures of the services and their documentation which are covered by and affect the scope of the certification.

2.3.3 Extensions of the serviceExtension of the services as certified means the inclusion of additional kinds of services and additional types of wind turbines, into the scope of certification. Such extension shall be seen upon as major modification.

The complete documentation of the intended service extensions shall be submitted to DNV GL for assessment. Depending on the result of this assessment and on the kind of the service extension DNV GL may request additional verification audits.

The result of the assessment shall be documented with additional certification reports, see [2.2.2] - [2.2.4]. Upon successful completion of the assessment and audits a revised certificate shall be issued.

The application and activities for the extension of the services should be scheduled preferably together with the periodical verification of the validity of the certification, see [2.3.4].

2.3.4 Periodical verificationIn order to provide objective evidence of the continued compliance of the services with this service specification the holder of the certificate shall submit a yearly summary report to DNV GL. This report shall comprise:

— evidence that the quality management system is still effective and that the respective certificate is valid,— description of changes in the organization of the service provider. This means organizational changes

which may affect the delivery and performance of the services as certified, — description of all major modifications, see [2.3.2], within the structure, processes and procedures and

the respective documentation of the certified services,— list of documents which have been changed/modified since documentation review or since last

verification,— summary of all customer complaints as far as they refer to the certified services and their performance,— summary of the training status of the personnel conducting the certified services, and— list of installations and/or wind farms for which the service is provided momentarily.

This list should contain:

— name of the installation/wind farm— location— type of wind turbine— number of wind turbines— scope of services.


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DNV GL shall assess this report. Depending on the results of the assessment DNV GL reserves the right to
request additional verifications in form of documentation reviews and/or verification audits. Upon successful conclusion of the assessment and subsequent activities DNV GL shall confirm in writing the conformance of the services with the requirements. Likewise the validity of the certificate shall be confirmed.

2.3.5 RecertificationThe certificate “Service and Maintenance in the Wind Energy Industry” expires at the end of its period of validity without further notification by DNV GL.

For recertification the holder of the certificate shall submit a written request to DNV GL not later than 3 month in advance of the expiry date of the certificate.

Together with the formal application for recertification the following documents shall be submitted for assessment by DNV GL:

— comprehensive summary report on the certified services inn accordance with [2.3.4],— list of documents as per the latest certification report with indication of the current revision of each

document, and— complete set of documentation in the actual state of revision, which was not delivered to DNV GL before.

In case of insufficient documentation or other kind of questions DNV GL shall require further documentation.

Subsequent to successful assessment of the documentation verification audits shall be conducted as described in [2.2.4]. Depending on the kind of certified services and on the result of the documentation review as well DNV GL may reduce the extent of the recertification audits or even may refrain from the conduction of the audits.

The satisfactory recertification shall be documented as described in [2.2.5]. DNV GL shall renew the certificate with the same period of validity as the initial certificate.

2.3.6 Withdrawal of certificateDNV GL reserves the right to withdraw the certificate upon objective evidence and determination that the holder of the certificate has demonstrated a pattern or history of:

— failing to comply with the prerequisites, the requirements and/or conditions as per [2.1] and [2.2],— substantial deviations from the certified services, their procedures and instructions,— major modifications to or extensions of the services without following the requirements of [2.3.1]-

[2.3.4], or— performing the services in a manner that is insufficient to fulfil the requirements of this service

specification.

DNV GL may also decide to suspend or withdraw the certificate upon complaints by third parties (e.g. customers of the service provider or other interested parties) against the certification with regard to the performance and results of the services provided. In this case the holder of the certificate shall be informed on the complaint. A comprehensive investigation and analysis of the specific case shall be conducted as basis for the decision of withdrawal of the certificate.

2.3.7 Reinstatement of certificateDNV GL shall notify the holder of the certificate in writing about the conditions for reinstating the certificate after withdrawal or after expiry.


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SECTION 3 REQUIREMENTS FOR CERTIFICATION OF SERVICES
3.1 GeneralA high level of reliability, efficiency and traceability of the service and maintenance activities and therewith a high quality product provided by the customer need a comprehensive documentation as basis.

The customer shall deliver a complete documentation of the service activities subject to certification for the assessment by DNV GL as core part of the certification process in accordance with Sec.2. This documentation shall comprise at least:

— the general basis for the service activities shall include;

— a list of service activities subject to certification subject to certification including type certificates to be considered,

— type, component or project certificates to be considered,— technical standards, rules and guidelines to be applied and— national and international legislation as far as applicable to the services,

— technical instructions and manuals as necessary for the performance of the activities subject to certification. The manuals shall include references to all requirements, limitations and data as stipulated by relevant technical and/or certification standards, rules and guidelines,

— overview on the organizational structure of the customers service unit,— responsibilities, processes and working procedures,— personnel matters, professional qualification and training and — safety matters, instructions, personal protective equipment (PPE).

Each of the documents shall be presented in its latest version. Also the update history of the documents shall be recognizable as far as it is reasonable.

The documentation (manuals, instructions, lists, checklists etc.) shall be closely related to the respective type(s) and size(s) of wind turbines, the components and installations / wind farms for which the services and maintenance activities are targeted. The respectively applicable technical standards and certification rules shall be referenced.

3.2 Documentation of the serviceThe documentation of the services to be certified according to this service specification shall cover the following issues as a minimum.

3.2.1 Organisational, administrative and managerial issues— description of organization and responsibilities within the service unit of the customer— description of the quality management system, see [2.1.2] and [2.2.4]— procedures and responsibilities for the development of instructions— procedures and responsibilities to update the service documentation— procedures to deal with documentation from other parties— maintenance contract template, at least the parts defining the scope of the service— reporting procedure for the individual services, records and maintenance protocols— templates for maintenance and service protocols— field feedback forms enabling root cause investigations in case of damage or fault— procedures or system for internal knowledge management— procedures for suggestion of technical and organisational improvements regarding service and

maintenance performance— procedures/instructions for scheduling of resources (work, personnel, materials)— safety procedures for the work in the field


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— definition of responsibilities in the service teams
— procedures/instructions for communication of service teams with operation management (incl. emergency calls)

— procedures for transfer of control (ToC) of installations/wind turbines to the service team and return ToC

— preparations (incl. resource planning) in the office prior to service maintenance performance in the field

— health, safety and the environment (HSE) protection management.

3.2.2 Technical documentation for the serviceThe technical documentation for the service activity shall comply with the applicable technical standards, rules and guidelines and shall also consider type, component and project certification relevant for the service activity. The technical documentation shall address the following:

— operation and maintenance manuals necessary for the service activities which are delivered (for each specific type and size of wind turbine and / or components)

— instructions for service, maintenance and inspection

— spare parts and consumables (lists and checklists)

— management of technical equipment, tools and measuring devices. Special regard to their availability and maintenance including procedures for adjustment and calibration (documentation and records)

— indication of safety-relevant actuators, moving parts and indication signs

— failure modes, their identification and instructions on how to deal with them

— fault diagnosis, fault localisation; procedures and appropriate corrective maintenance

— safety-related facilities and equipment; PPE

— checklists for protective equipment, auxiliary means and tools for servicing the electrical installation

— procedural measures for prevention of hazardous situations and accidents

— procedural measures in the event of accidents.

3.2.3 Human resources, personal safety, training of staff

— prerequisites and requirements for candidates to enter the organization

— job induction of new personnel regarding individual tasks and safety matters in general

— procedures and directives for education, development and training of personnel

— matrix outlining the different working tasks versus requirements on the personnel

— professional competence of service personnel for inspection, service and maintenance of electrical installation

— monitoring the knowledge of the personnel in order to remain up to date

— safety instructions, for

— staff in general

— service personnel

— safety training (documentation and records).

3.2.4 Other specific documentation Further procedures, instructions, documentation and records which are not mentioned in [3.2.1] – [3.2.3], but are specific and relevant for the performance of the services to be certified according to this service specification shall be selected and delivered by the customer.


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SECTION 4 REFERENCES
4.1 Reference list/1/ ISO /IEC 17067:2013

Conformity assessmentFundamentals of product certification and guidelines for product certification schemes

/2/ EN 13306:2010-12(D/E/F) Maintenance - Maintenance terminology; Trilingual version/3/ EN 50308

VDE 0127-100:2005-03Wind turbines – Protective measures – Requirements for design, operation and maintenance (Windenergieanlagen – Schutzmaßnahmen – Anforderungen für Konstruktion, Betrieb und Wartung), 2005-03.

/4/ EN 62079 (VDE 0039) Preparation of instructions – Structuring, content and presentation (Erstellen von Anleitungen – Gliederung, Inhalt und Darstellung) (IEC 62079:2001), 2001-11.

/5/ BGFE, Berufsgenossen-schaft der Feinmechanik und Elektrotechnik

BGI 657 – „Windenergieanlagen“ (“Wind turbines“), March 2014, 106 pages

/6/ IEC 82079-1 Preparation of instructions for use – Structuring, content and presentation – Part 1: General principles and detailed requirements, Edition 2012-08

/7/ DNV GL GL-IV-1 “Guideline for the Certification of Wind Turbines, Edition 2010“/8/ DNV GL GL-IV-2 ”Guideline for the Certification of Offshore Wind Turbines, Edition 2012/9/ Danish Ministry for Climate,

Energy and BuildingExecutive Order from the Danish Ministry for Climate, Energy and Building No. 73 dated 2013-01-25: ”Bekendtgørelse om teknisk certificeringsordning for vindmøller “(“Executive order on the technical certification scheme for wind turbines“)

/10/ UK renewables Wind Turbine Safety Rules WTSR/11/ ISO 9001:2008 International standard ‘Quality management systems - Model for quality

assurance in design, development, production, installation and servicing’/12/ BGV A3 Unfallverhütungsvorschrift – Elektrische Anlagen und Betriebsmittel (Regulation

for the prevention of accidents – Electrical machines and utilities), January 2005, 36 pages.

/13/ DNV GL “Guideline for the Certification of Condition Monitoring Systems for Wind Turbines”, Edition 2007

/14/ Fördergesellschaft Windenergie e.V. (FGW)

„Technische Richtlinien für Windenergieanlagen, Teil 7: Instandhaltung von Windparks“ (Technical guidelines for wind turbines, part 7: Maintenance of wind farms), Revision 0, 1.6.2006, 46 pages.


DNV GL AS

APPENDIX A EXAMPLES STATEMENT AND CERTIFICATE
A.1 Statement of compliance, service and maintenance documentation

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DNV GL AS

A.2 Service and maintenance certificate
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DNV GL AS

SAF

DNV GLDriven by our purpose of safeguarding life, property and the environment, DNV GL enables organizations to advance the safety and sustainability of their business. We provide classification and technical assurance along with software and independent expert advisory services to the maritime, oil and gas, and energy industries. We also provide certification services to customers across a wide range of industries. Operating in more than 100 countries, our 16 000 professionals are dedicated to helping our customers make the world safer, smarter and greener.

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dnvgl-se-0448 certification of service and maintenance ... · 9001:2008 /11/. in this case dnv gl...

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