DND QUALITY ASSURANCE

AFSO Workshop 2008

Presentation Parts

Part 1 – John Klerks DQA HQ – DQA 2-2 Program Development

Part 2 – Kathy Reich (QAR) NDQAR Ontario & Prairies Edmonton workcentre

Outline – Part 1 DND QA Program Role & Responsibility Organization Headquarters NDQAR Workcentre Questions

DND QA Program

Five Tiers

TIER I - Leadership (Advisory Services) TIER II - Quality Contracting TIER III - Quality System Evaluation TIER IV - Quality Surveillance TIER V - Quality Performance (Feedback)

For more details see the DQA website, Products & Services webpage

http://dgmssc.ottawa-hull.mil.ca/dqa/en/products_services_e.asp

Role & Responsibility

Mandate – DAOD 3009-0, -1, -2 Overall Purpose – to establish and

maintain confidence that contractors will deliver products and services in accordance with contract requirements

DQA Service Procedures – contained in Quality Management System

DAOD = Defence Administrative Orders and Directives

Operations & Regional Commanders

DQA Organization

Director General Materiel Systems & Supply Chain

Director of Quality Assurance

PDM

Coastal/NCR Ont & Prairies Quebec

ADM (Mat)

LCQM

National Defence Quality Assurance Regions (NDQAR)

NDQAR Coastal & NCR

NDQAR Ontario & Prairies

NDQAR Quebec

NDQAR Workcentres

NDQAR Coastal & NCR•Halifax workcentre•Enfield workcentre•NCR workcentre•Vancouver workcentre•Victoria workcentre

NDQAR Quebec•Quebec City workcentre•Montreal workcentre•Metro workcentre•Longueuil workcentre•Dorval workcentre•Mirabel workcentre

NDQAR Ontario & Prairies•Toronto workcentre•Mississauga workcentre•Halton-Peel workcentre•Niagara workcentre•Ontario West (London) workcentre•Winnipeg workcentre•Calgary workcentre•Edmonton workcentre

Workcentre composition

Q A R E P R E S E N T A T IV E S C F S U P P L Y T E C H

Q A M A N A G E R

DQA – Headquarters

Located in the LStL Bldg, Gatineau, QC Life Cycle Quality Manager (LCQM)

Interact with Equipment Program Management team members (RA, TA and LCMM) to ensure quality requirements are stated in contract (all commodities)

Obtain RISK information for the QARs After contract award

LCQM communicates with Workcentre to plan for QA Surveillance at the source of supply based on the identified risks

NDQAR WorkcentreQA Representatives (QAR)

Who are they? Technologists or engineers CF Members Trained in quality management

systems(ISO, AF9000 Plus, etc)

Auditors of Quality and Environmental Management Systems

DQA – Workcentres

Contract Review Post Award Communication Gather Risk Information Plan and perform QA Surveillance Keep Records Corrective Action – Quality

Observations

QA Surveillance Post award meeting with

contractor Head Office

Periodic audits of agent facilities to evaluate compliance with D-82-002-007/SG-001 and supplier procedures

DQA - Other Major Programs

AF9000 Plus Program Consulting AF9000 Plus Auditing and Reporting AMSET and DTA Audits North Warning System quality audit Navy Submarine Program quality

audit

What Can DQA Do For You?

Do you have any Petroleum, Oil or Lubricant product quality problems?

Do you need assistance from DQA to conduct independent audits of your processes – fuel receipt, storage or into-plane refueling?

Do you need training for conducting internal audits?

DQA POL ContactsBritish Columbia Vancouver Work Centre:

JC Dompierretel 604-225-2520 Ext 2464dompierre.jc@forces.gc.ca

Alberta Calgary Work Centre:Kelland Woywitka,tel 403-410-2320 ext 3831 woywitka.kb@forces.gc.ca

alternateVernon Purcelltel 403-410-2320 ext 3830 purcell.va@forces.gc.ca

Edmonton Work Centre:Kathy Reich tel 780-451-5807 ext 6376reich.km@forces.gc.ca

DQA POL Contacts

Saskatchewan Edmonton and Winnipeg Workcentres:

same contact info

Manitoba Winnipeg Work Centre:Ed Starktel 204-833-2500 Ext 6557, stark.je@forces.gc.ca

Ontario Toronto Work Centre:Mathew Varughesetel 416-635-4404 ext 6080 varughese.mv@forces.gc.ca

DQA POL ContactsQuebec Quebec and Sept-Iles:

Elvis Thiboutottel 418-694-5998 ext. 5993thiboutot.e@forces.gc.ca

Montreal Work Centre:Luc Gendrontel 514-732-4400 ext. 4463 gendron.l@forces.gc.ca

Atlantic Provinces Halifax Work Centre:Roger Purcelltel 902-427-7418purcell.re@forces.gc.ca

DQA Contacts

DQA Websitehttp://dgmssc.ottawa-hull.mil.ca/dqa/en/

contacts_e.asp Lists all HQ, LCQMs & Workcentre managers For QARs, click on “See Also, Workcentres and

NQAA”

DQA Common Mailbox ContactDQA@forces.gc.ca +ContactDQA@ADM(Mat) DQA@Ottawa-Hull

DND Quality Assurance

If you need assistance, please contact us.

Questions?

Outline – Part 2 Fuels and Lubricants:

Assignment of Risk On-Site Activities

Refinery, Distribution Terminal, Into-Plane

Records, Corrective Action POL Challenges

Fuels and LubricantsAssignment of Risk Many factors influence the assignment

of risk to a particular contract or commodity

LCQM often relies on the QAR for risk information beyond the product itself Provider - personnel Site specific – facility limitations Physical restrictions – location, weather

Many specialists are working to assess product/process/contractor risks

Refinery Surveillance Visits

Northern Fuel for Foreign Military

Into-Plane Tank Farm

Into-Plane Tank Farm

Into-Plane Tank Farm

Into-Plane Tank Farm

Fuel Testing Capability

Fuel Testing Capability

Fuel Testing Capability

Into-Plane Capability

Into-Plane Capability

Into-Plane Capability

Into-Plane Capability

Records, Corrective Action Surveillance Visit reports Quality Observations Follow-up Reports QA Information System (QAIS)

Petroleum Oils and Lubricants: Challenges Wide variety of product Lack of feedback from user units

notifying the QA world of problems/risks Is no news good news?????? UCR, PIF?

Financial support to ensure adequate coverage of all risk activities/products

DND Quality Assurance

Questions?