dministrative nformation ervices a i s website françois briard / as-cis

dministrativedministrativenformationnformationerviceservices

AAIISS

websitewebsite

François BRIARD / AS-CIS

18 April, 2000François Briard / AS-CIS2/18

AgendaAgenda

• What is our business• How we designed our website• How we structured our website• Which tools we use• What is our site current usage• What is the next step

Our business

Site design

Site structure

Site usage

Tools

Agenda


Our businessOur business• All Corporate Administrative Applications

Site design

Site structure

Site usage

Tools

Agenda

Our business

provided byAS-CIS, AS-IDS, AS-SAS, AS-DI-OP(both purchased and developed in-house)

• Support from applications to database and hardware levels


Site design - UsersSite design - Users

•~3000 AIS users– central services (HR, SPL, FI…)– divisional secretariats– ...any person at CERN

•~60 AIS members– developers– support staff– systems staff– partners from other divisions

Site structure

Site usage

Tools

Agenda

Our business

Site design


Site design - ContentSite design - Content

•AIS users– Applications: documentation, FAQ, desktop– Projects: follow up, minutes– Support page– Business map and site map

•AIS members– Technical and maintenance documentation– Project and development notes– Systems status and operations – Internal communication– Procedures, recommendations– Web authoring resources and guidelines

Our business

Site structure

Site usage

Tools

Agenda

Site design


Site design - PurposeSite design - Purpose

•AIS users– Keep up to date– Different ways to find out information– Unique entry point for AIS– Ease the feedback– Reduce 1st line support

•AIS members– Enforce standards– Concentrate on web pages content– Ease the transfer of knowledge– Avoid loss of information– Avoid duplicate development effort

Our business

Site structure

Site usage

Tools

Agenda

Site design


Site design - MiscellaneousSite design - Miscellaneous

•Web standards•Supported authoring tool (Mac + PC)•Coherent and logical presentation and navigation throughout the site•Multiple ways of finding information•Changing content (home page)•Integrated with AIS news •Coherence with existing web applications•Simple site administration•Migration from existing sites

Our business

Site structure

Site usage

Tools

Agenda

Site design


Site design - Page layoutSite design - Page layout

Our business

Site structure

Site usage

Tools

Agenda

Site design

Banner

Content

[Toolbar]

[Toolbar]

Footer(copyright, author, date, feedback)

Logo(AIS or application)

[Menu]


Site structureSite structure

Our business

Site usage

Tools

Agenda

Site design

Site structure

•“Service oriented” structure (<> hierarchical structure)•Secured internal part•Shared resources in identified places•Leave some freedom under certain level


secured

Site structureSite structure

Our business

Site usage

Tools

Agenda

Site design

Site structure

projects

applications

supportmanpower

businessmapimages, utilities ...

edhbht...

leaveswebhrt...

internal

developmentapplications + projects

systemsdatabasesmeetingsutilities ...

Short visit Short visit of the siteof the site



Tools

Tools - ChoiceTools - Choice

Our business

Site usage

Site structure

Agenda

Site design

•Requirements– “Clean” HTML and W3C standards– Openness vs proprietary solutions (server + client)– Runs on Mac and PC– Supported at CERN– Complete control over structure– Between 500 & 1000 pages– Future evolution of the site

•Tests– Followed Web Office list of recommended tools– Selected and tested:

• FrontPage 98• Visual Page• NetObjects Fusion• Dreamweaver

http://weboffice-old.web.cern.ch/WebOffice-Old/Doc/OtherTools/AuthorTools.html


ProductionServer

Tools

Tools - ConfigurationTools - Configuration

Our business

Site usage

Site structure

Agenda

Site designShared

DevelopmentCopy

https://ais.cern.ch/internal/links/sysinfo/machines/missh.html

https://ais.cern.ch/internal/links/sysinfo/machines/aisws4.html


Tools

Tools - Main functionalitiesTools - Main functionalities

Our business

Site usage

Site structure

Agenda

Site design

•Templates– provides blank pages with predefined layout– author focuses on content– automated maintenance

•Library items– “objects” commonly used across the site

(menus, toolbars, banner…)

Templates and Library items are“hard coded” on each page

•Cascading Style Sheet– W3C standard– author do not take care of fonts, colors...


Tools

Tools - Site managementTools - Site management

Our business

Site usage

Site structure

Agenda

Site design

•Publishing using FTP•Shared working copy

– easier file access management– same configuration as production server

•DW version 3 offers new functions– synchronization– update dates– objects

Short demo of Short demo of Dreamweaver Dreamweaver

usageusage



Site usage

Site usage - StatisticsSite usage - Statistics

Our business

Site structure

Agenda

Site design

•In production since Sept. 1999•Grown from <1000 pages to >5000!•40’000 visits and 260’000 page hits from 10’000 hosts•Most visited:

– applications documentation– projects updates– manpower (who’s who)– internal site

•Initial development effort: x man/month•Current resources assigned: 1 appointed webmaster + Web Steering Committee + Authors

Tools


Site usage

Site usage - What next?Site usage - What next?

Our business

Site structure

Agenda

Site design

•AIS newsletter (soon)•AIS portal (project)•More integration with AIS applications•Qualitative feedback tool •Administrative “wizards”?•Archive management?

Tools

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