dl n sl config

IVR Portal Deployment and Installation Guide

Ver 1.0.0

Deployment and Installation Guide DaVinci Voice Portal

Doc. No./IMI/DaVinci VP/DIG/T14 IMImobile Confidential & ProprietaryVer. 1.0.0 2

DOCUMENT RELEASE NOTICE

IVR Portal Deployment and Installation Guide

Ver 1.0.0

Author(s): Pradeep.D Date: 24/05/2007

Reviewer(s): Sunil.TM Date: 21/05/2007

Approved by: Sunil.TM Date:

REVISION HISTORYDocument No: Document Title:

Revision No. Revision Date Change Details Approved by


IMImobile IVR Portal Deployment and Installation GuideCopyright © 2007 IMImobile. All Rights Reserved.IMImobile, a Division of IMI Software Ltd.

Though every care has been taken to ensure the accuracy of this document, IMImobile cannot accept responsibility for any errors or omissions or for any loss occasioned to any person, whether legal or natural, from acting, or refraining from action, as a result of the information contained herein. Information in this document is subject to change at any time without obligation to notify any person of such changes.IMImobile may have patents or patent pending applications, trademarks copyrights or other intellectual property rights covering subject matter in this document. The furnishing of this document does not give the recipient or reader any license to these patents, trademarks, copyrights or other intellectual property rights.No part of this document may be communicated, distributed, reproduced or transmitted in any form or by any means, electronic, mechanical, or otherwise, for any purpose, without the prior written permission of IMImobile.The document is subject to revision without further notice.All brand names and product names mentioned in this document are trademarks or registered trademarks of their respective owner



Table of Contents

1. Introduction...........................................................................51.1 Using this Guide...................................................................................51.2 Related Documents...............................................................................5

2. Installation Prerequisites.......................................................62.1 Media Connectivity Requirements for IVR Portal....................................62.2 Switch requirements.............................................................................62.3 LAN requirements.................................................................................62.4 Power requirements.............................................................................7

3. Software and Hardware Requirements....................................73.1 Software Requirements.........................................................................7

3.1.1 Hardware Requirements....................................................................................74. Procedure for Installation.......................................................75. Hardware Installations...........................................................8

Dialogic System Release 6.0......................................................................8 Dialogic System Release 6.0......................................................................8

5.1.1 Installation Steps...............................................................................................85.1.2 Configuring Dialogic- DCM Configuration.........................................................14

SS7 Signaling –Septel Card Installation.....................................................19 SS7 Signaling –Septel Card Installation.....................................................19

5.1.3 Hardware Installation of Septel Card...............................................................195.2 SS7 Signalling link-Septel Configuration..............................................20

5.2.1 Configuration of Septel Card............................................................................205.2.2 Gcss7.cfg Configurations.................................................................................22

6. To start Septel and dialogic Services.....................................287. Sample Testing-Check the Inbound Application......................308. Tools...................................................................................30



1. Introduction

DaVinci Voice Portal system allows callers to interact with pre-recorded messages over the mobile phones. IVRS allows one to efficiently and easily access Value added services, by navigation through the user-friendly voice prompts. System prompts the caller to respond either verbally (ASR) or by pressing a touchtone key (DTMF), and provides the caller with information based on responses made.

1.1Using this Guide

Scope of the document

The scope of the document is to provide clear and easy instructions to install and configure IVR Portal. Any prior knowledge on IVR Portal would be advantageous.

Assumptions

It is assumed that all the prerequisites required for SMSGW have been installed.

Notes

Notes are provided in special cases to ensure that user is following steps without any error.

1.2Related DocumentsIf the user requires any technical background on the subject then please refer to the following document IVR Portal Technical Feature Document.



2. Installation Prerequisites

2.1Media Connectivity Requirements for IVR Portal1. Cabling of five E1’s, fourE1’s for voice (30 voice channels each) and one E1

ss7signaling link2. OPC (Originating point code)3. DPC (Originating point code)4. SLC (signaling link code)5. CIC (circuit identification code)6. SSF (service switching function)7. Signaling time slot

2.2Switch requirements1. Short code creation and Routing (2345xx)2. Switch side configuration.3. Multimodal Clearances4. Anywhere access Number (10 digit access number)5. 12U rack space for installing the server (Tower/4U+8U monitor).6. Weight & Dimensions of X3400 IBM Server

Depth (imperial/metric) 20.6 in Height (imperial/metric) 15.3 in Width (imperial/metric) 8.5 in

2.3LAN requirements1. Local IP for Server.2. Pcanywhere for remote maintenance3. FTP access on port 21,ssh on port 22 for content upload into the server4. HTTP access on Port 80 for Web interface of the Voice Portal.5. Alternative access through RDP (port: 3389), VNC (5900) for remote maintenance.6. Clearance of IMImobile IP (203.199.178.211,220.225.230.180) in Operator Firewall for

above ports.7. Type of Protocol used for SMS GW SMPP/HTP/CIMD (If HTTP, Please provide the URL)

for ring tone push and text message confirmation8. Port 8080 access from the Voice portal server to the content management server on

public IP (203.199.113.33 (two way handshake) for ringtone download.9. Port 80,21 access from the Voice portal server to the content management server on

public IP (203.196.226.205 (two way handshake) for content download.



2.4Power requirements

Capacity (6 Kva/ 3KvA) 1kvaVoltage 230v ACNo. Of power Sockets (plugs) 3 Frequency 50 HzEquipment Fuse Rating 5ANote: UPS backup required

3. Software and Hardware Requirements3.1Software Requirements

Dialogic System Release 6.0 DPKwin.exe Nuance 8.5 (check whether ASR required or not) Nuance Service Pack (check whether ASR required or not) Inbound Tomcat SMSGateway

3.1.1 Hardware Requirements Dialogic Card: DMV1200 B, 120 channel, 4 port card with conference SS7 Card: SPCI4: 4 Link, 4 Port MTP 3 button, ISUP License CT Bus Cable

4. Procedure for InstallationFollowing is the procedure for installation of IVR Portal,the installation and configuration of the hardware components are explained in the following sections.

1. Insert Hardware (Dialogic Card and SS7 Card) in the server2. Connect the Dialogic card and SS7 card with CT Bus Cable (one of the CT Bus

Cable edge should be connected to the either of cards e.g. 1 and 2 drop of cable connect to the cards).

3. Install Dialogic System Release 6.0 in Custom mode. Select the following: Development Package Core Run Time Package ISDN protocol Demos



4. Install the following Software’s. 1. Install DPKWIN.exe with default settings then you will get SEPTEL folder in c:\

drive2. Install Nuance 8.5. (If required)3. Install Nuance Service Pack. (If required)

Note 1: Nuance is used for ASR, Just Replace the Nuance Service Pack folder contents in C:\Nuance\V8.5.0Note 2: Copy Inbound folder in C:\ to check the inbound call after Configuring the Dialogic and SS7Note 3: Tomcat and SMS Gateway are required for SMS Gateway Configurations; just install the Tomcat and copy the SMSGW folder in c:\ Note 4: Dialogic System Release 6.0 does not require any service Pack; Global Call is required only for in_r2 protocol

5. Hardware InstallationsDialogic System Release 6.05.1.1 Installation StepsFollow the steps below to install Dialogic System Release 6.01. Run Setup.exe from the Dialogic Software sr60pci_DE (service Release 6.0

Developer Edition). The following screen will appear,



2. Click on Next to continue Setup

3. Click on Next to continue Setup

4. Select the installation path and click Next



5. Select all the check boxes and click Next

6. Click on Yes to continue the installation



7. Click Next to continue the installation

8. Click Next to continue the installation



Please wait while it installs the dialogic software

Please wait while it installs the driver for your dialogic card

9. You may get screen like above, click on No



Now the Dialogic Software Installation is complete. Click on Finish to restart the Server.



5.1.2 Configuring Dialogic- DCM Configuration1. After the server is restarted, open the Dialogic Configuration Manager from Start

Menu.

2. Go to StartProgramsIntel Dialogic System Release 6.0 PCIConfiguration Manager –DCM

3. Click on Connect to connect to the Local



4. You will get the screen as above.5. Double Click on DMV1200B you will get Dialog Box, in that select Trunk

Configuration.Please select appropriate protocol for the E1,



6. Select MediaLoad and Click OK.7. GOTO Misc Tab, the following screen will appear



If CRC value is OFF then select the media load (.config) file from the {Dialogic}\data\ folder

Voice & Signaling on same E1E1 Termination Media Load

Dialogicgul1_qsb_4_ts16.fcd (ML1)/ gul10_qsb_4_ts16.fcd(ML 10b)

Septelgul1_qsb_4_net5.fcd (ML1)/ gul10b_qsb_4_net5.fcd (ML 10b

Voice and signaling on different E1E1 termination Media Load

Dialogicgul1_qsb_4_net5.fcd / gul10b_qsb_4_net5.fcd

8. Go the same folder(please specify the folder name) from command prompt and execute the following command Fcdgen and the “{mediaload} .config” file name

9. You will get the above screen10. Click on Start Button on the DCM configuration screen



SS7 Signaling –Septel Card Installation5.1.3 Hardware Installation of Septel Card

1. Click on the dpkwin.exe to install Septel Card, the following screen will appear

2. Click on Next, a Finish Screen would appear. Click on Finish screen that would complete the installation procedure for Septel Card



5.2SS7 Signalling link-Septel Configuration5.2.1 Configuration of Septel CardBefore configuring the septel card, a file has to be copied from an URL; this file is used to configure the SS7.DC3 settings. 1. SS7.DC3 Settings

Download SS7.DC3 and Isp_nt.exe from internet with the following URL http://resource.intel.com/telecom/support/ss7/downloads/ and copy to the Septel folder.

After copying the folder, Client configurations are performed through the given steps2. Third Party Client Configurations (Voice & Signaling on same E1)

1. Open Third Party client from Start Program Files Intel Dialogic System Software

2. Right click Third party Tech3. Select Add4. Give the device name as dk05. Check H.100 Master and H.100 Slave6. Choose Give the time slots from 1- 10247. Click on Save

8. Click on Next9. Put the name dk0


http://resource.intel.com/telecom/support/ss7/downloads/


10. Click Next

11. Click Next12. Put the time slot form 0 to 102413. Click on allocate-finish



After configuring the above details, Gcss7.cfg file has to be configured.The following section shows the exact details of the file and the parameters which have to be changed in the file are marked in a different colour.5.2.2 Gcss7.cfg Configurations## Intel (Dialogic) Global Call SS7 Configuration File (gcss7.cfg)## for Windows## !!! NOTE: all the entries and parameters are CASE SENSITIVE!!!

################################# Type of System Configuration #################################

# Leave commented out or set to "None" when not using Dialogic SS7.# Depending on the value of this parameter, the sections below, that# are specific to some configurations (SeptelCard, SIU, SIU.Dual) will be# used or not.# Format: String - ["None", "Card", "SIU", "DualSIU"]System.Configuration = "None"Change this line to System.Configuration = "Card"

##########################################################

# Parameters for the Global Call SS7 Call Control Library ######################################################

#####

# If defined, this parameter will cause the library logging to be# activated at the first gc_Open () of an SS7 circuit and the trace# File will have the specified name.# Format: StringLibrary.LogFile = "ss7.log"

# Logging Level for the library# Format: String - ["None", "Errors", "All"]# Default: "Errors" (and Warnings)Library.LogLevels = "All"



# Maximum size of the library log in kilobytes# Format: Integer, Default: 200#Library.LogMaxSize = 2000

################################################### Parameters for the Dialogic SS7 service/deamon ###################################################

# Logging Level for the service (DlgcS7.log)# Format: String - ["None", "Errors", "All"]# Default: "Errors" (and Warnings)Service.LogLevels = "All"

# Maximum size of the service log in kilobytes# Format: Integer, Default: 200#Service.LogMaxSize = 2000

# Does the service need to start GCTLOAD automatically?# Format: String - ["Yes", "No"]Service.GCTLOAD_Control = "No"

# Path to GCTLOAD (Used only if GCTLOAD_Control is set to "Yes")# For Setpel Cards, the parameter defaults to the same path as ConfigDir# Format: String#Service.GCTLOAD_Path = "c:\septel"

# GCT-environment module id used by the service# Format: Integer, Default: 0x4dService.ModuleID = 0x4d

# Maximum timeout (in seconds) for server-application keep-alive mechanisme# Format: Integer; Default: 7; 0 means the mechanisme is off (0 is recommended for

Windows)Service.WatchDogMaxTime = 0

########################################## Configuration for Septel Card Systems ##########################################



# Path to the config.txt file# Format: StringSeptelCard.ConfigDir = "c:\septel"

# Should MTP links be activated automatically?# Format: String - ["None", "All"]SeptelCard.Auto_Links_Activation = "All"

################################## Configuration for SIU Systems ##################################

# ID of this host - Use 0 if only one host accessing the SIU(s)# Format: IntegerSIU.HostID = 0

# SIU A - IP Address# Format: String#SIU.A.IP_Address = "111.112.113.114"

# SIU A - Account to use to connect to SIU when using FTP# Format: String#SIU.A.FTP_Account = "ftp"

# SIU A - Password for the FTP account# Format: String#SIU.A.FTP_Password = "ftp"

# SIU A - Directory to which to change (in FTP session) in order to get config.txt# Format: String#SIU.A.RemoteConfigDir = "."

############################################################

# Parameters specific to Dual-Resilient SIU Configurations ######################################################

#######

# SIU B Parameters - See the same parameters for SIU.A#SIU.B.IP_Address = "111.112.113.114"



#SIU.B.FTP_Account = "ftp"

#SIU.B.FTP_Password = "ftp"

#SIU.B.RemoteConfigDir = "."

# Maximum timeout (in seconds) for how long the service will keep calls in speech after# control of a circuit group was transfered to other unit due to SIU/RSI/etc. failure# Format: Integer; Default: 600 seconds; 0 means the feature is disabled#SIU.Dual.TolerateCallTime = 20

############################################## Parameters that are related to config.txt ##############################################

# MTP Link source - it can be specified in System.Configuration = "Card" mode only# "link_id" must match the value in config.txt# "link_source" parameter must be one of the valid dti interfaces carrying SS7 signalling,

for ex.: "dtiB1T31"If the s7 Link is on the Dialogic then configure this # MtpLink <link_id> <"link_source">MtpLink 0 “dtiB1”# Circuit Group configuration, Group ID must match the value in config.txt# "trunk_name" could be any of "dkBx", "dtiBy" or "dumBz"# "base_TS" parameter defaults to 1 if not set, it must be set if "Pref_SIU" is to be

specified# "Pref_SIU" parameter can have "SIUA" or "SIUB" values only# CGrp <gid> <"trunk_name"> [<base_TS> [<"Pref_SIU">]]CGrp 0 “dtiB1” (In Case of SS7 Link on the dialogic and SS7 Link on the Septel with only carry

signaling) either this one or

CGrp 0 “dkB1” (in case the E1 with ss7 link & Voice on the Septel )## End of gcss7.cfg#

SS7 Configurations



Configure Config.txt and System.txt in C:\Septel folder as below.Config.txt

SEPTELPCI_BOARD 0 0x00c2 ss7.dc3 MTP * Configure individual E1/T1 interfaces:* LIU_CONFIG <board_id> <liu_id> <liu_type> <line_code> <frame_format> <crc_mode>LIU_CONFIG 0 0 5 1 1 1* MTP Parameters:* MTP_CONFIG <reserved> <reserved> <options>MTP_CONFIG 0 0 0x0000** Define link sets:* MTP_LINKSET <linkset_id> <adjacent_spc> <num_links> <flags> <local_spc> <ssf>MTP_LINKSET 0 665 1 0x0000 964 0x0c (Change adjacent_spc , local_spc & SSF as per the switch configurations)** Define signaling links:* MTP_LINK <link_id> <linkset_id> <link_ref> <slc> <board_id> <blink> <stream> <timeslot> <flags>(In Case of SS7 Link on the dialogic which carry voice and signaling both)MTP_LINK 0 0 0 0 0 0 0x83 0 0x0006 (change the slc and timeslot as per the switch. Always put time slot 0)(In Case of SS7 Link on the septel)MTP_LINK 0 0 0 0 0 0 0 16 0x0006 (change the slc and timeslot as per the switch)** Define a route for each remote signaling point:* MTP_ROUTE <dpc> <linkset_id> <user_part_mask>MTP_ROUTE 665 0 0x0020(Change the dpc as per the switch configurations)** Configure ISUP module:* ISUP_CONFIG <reserved> <reserved> <reserved> <options> <num_grps> <num_ccts>ISUP_CONFIG 0 0 0x4d 0x0474 4 128** Configure ISUP circuit groups:* ISUP_CFG_CCTGRP <gid> <dpc> <base_cic> <base_cid> <cic_mask> <options>* <user_inst> <user_id> <opc> <ssf> <variant> <options2>



*[dtiB1]*ISUP_CFG_CCTGRP 0 665 0x01 0x01 0x7fff7fff 0x001c 0 0x4d 964 0x0c 0 0x00 (Change the dpc and opc as per the switch configurations)*[dtiB2]*ISUP_CFG_CCTGRP 1 665 0x21 0x21 0x7fff7fff 0x001c 0 0x4d 964 0x0c 0 0x00(Change the dpc and opc as per the switch configurations)

System.txt

** Example system.txt for the DataKinetics Windows NT Development * Package.** Essential modules running on host:*LOCAL 0x20 * ssd/ssds - Board interface taskLOCAL 0x00 * tim_nt - Timer task** Optional modules running on the host:*LOCAL 0xcf * s7_mgt - Management/config taskLOCAL 0xefLOCAL 0x2d * upe - Example user part taskLOCAL 0x4d * upe - Example user part taskLOCAL 0x5d * upe - Example user part taskLOCAL 0x6d * upe - Example user part taskLOCAL 0x7d * upe - Example user part taskLOCAL 0x8d * upe - Example user part taskLOCAL 0x9d * upe - Example user part taskLOCAL 0x23** Modules running on the board (all redirected via ssd):*REDIRECT 0x22 0x20 * MTP3 moduleREDIRECT 0x71 0x20 * MTP2 moduleREDIRECT 0x10 0x20 * CT bus/Clocking control moduleREDIRECT 0x8e 0x20 * On-board management module** Redirection of status indications:*



REDIRECT 0xdf 0xef * other indications -> upe*REDIRECT 0xdf 0x4d*FORK_PROCESS ssds.exe FORK_PROCESS tim_nt.exeFORK_PROCESS tick_nt.exeFORK_PROCESS s7_mgt.exe -i0x4d -dFORK_PROCESS s7_log.exeFORK_PROCESS isp_nt.exe

6. To start Septel and dialogic Services

1. Go to Command Prompt

2. Go to septel folder

3. Type Gctload -dThe following screen will be displayed

4. Start Dialogic services



5. After starting the DCM, We will get DESTINATION AVIALABLE on the gctload window.



7. Sample Testing-Check the Inbound Application

Follow the steps to check the inbound application,1. Start the SS7 and Dialogic Card first and then check the inbound call.2. Open Command Prompt Goto c:\septel\ and give gctload –d command to start the

septel services you will get boot complete.3. Open DCM from Start Program Files Intel Dialogic System Software and start

the DCM services by clicking green button and wait until the services changed to green color.

4. Open Command Prompt Go to c:\inbound and run inbound.exe to check the inbound call, when you run inbound.exe you will get waiting for call.

5. To stop the gctload open another command prompt goto c:\septel and give gctload –x command.

8. ToolsTools section Checks whether physical Link is up or not

1. Go to command prompt and run this command lineadmin –board 0



2. If the physical link is up then in alarm Status section signal status will be green.Here in above figure following are the details

Line Details01 Frame Loss02 Physical Connectivity problem03 Physical Connectivity problem04 Physical Connectivity problem05 Physical Up


dl n sl config

Documents

installation steps85

installation prerequisites62

hardware requirements73

installation guide copyright

septel card installation19

ivr portal62

trademarks copyrights

software requirements73