dl conference 2016: edoardo volta, mastercard uk&i
TRANSCRIPT
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The World is Changing…
Industries being reinvented
Expectation of personalized and integrated digital experience
Barriers to entry are being lowered in every industry
Public companies need to continue to win today
while reinventing themselves for the future
Everyone and everythingis becoming connected
The emergence of business as a platform
Regulatory, security and privacy concerns
Democratization of electronic payments and technology
Urbanization and the desire for smarter cities
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…Online is becoming a dominant sales channel…
STARTCOUNTER, Q1 2016, MAIN FIGURES SHOW THE SHARE OF TOTAL WEB PAGE REQUESTS ORIGINATING FROM EACH TYPE PF DEVICE
Share of web traffic by device
Laptops & Desktops
Mobile Phones Tablets
56%Year on
year: -9%
39%Year on
year: +21%
5%Year on
year: -21%
WWW.RETAILRESEARCH.ORG/ONLINERETAILING.PHP
Online Share of Retails Trade, 2014 - 2016
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SME are at the core of a digital transformation
Multiple Bank
Interfaces
Operation Interfaces
Physical trips to
the Bank
Paper based
payment / process
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The mastercard Digital Call to Action
Accessibility 1
Transparency2
Security 3
Privacy4
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Enabling better payment experiences: in-store, in-app and online
Fastercheckout online
Pay digitally instore
Smartercheckout in store
Innovativein store interactions
Buy from connected devices: fridge, car, etc.
Pay securelywith wearables
Dine and pay without waiting
Cashlessunattended retail
Buy Operate Sell
Control your Business Card online
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SOURCE: MASTERCARD RESEARCH 2016
The SME demand for Digital Payment is high
67%of respondents is interested
in a mobile wallet
60%would like a mobile wallet
embedded in their banking app
Holistic
Relevant
Insightful
Actionable
SOURCE: REVOLUTIONISING THE DIGITAL EXPERIENCE IN SME BANKING, CESAR J. RICHARDSON, STRANDS FINANCE
SMEs are looking for a digital experience which is…
SMEs wants a digital payment experience…