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MMS400LEVEL

ORGANIZATIONALBEHAVIOR

Spring2017

ClassMeetingTime: 300minutesofcontacttimeperweekfor7weeks(2sessionsof150minuteseach) ClassMeetingPlace: DukeKunshanUniversityAcademicCredit: 1courseAreasofKnowledge: SS(SocialSciences)recommendedModesofInquiry: CCI(Cross-culturalInquiry)recommendedCourseformat: lectures,caseanalyses,hands-onprojects,presentations,interactivegroup discussions

Instructor’sInformation

Dr.FrankLong DistinguishedProfessor,StrategicDecisionResearchInstitute,WuhanUniversity ProfessorofManagement,DukeKunshanUniversity Email:flongwh@126.com;ffl3@duke.edu

Prerequisite(s),ifapplicable

Noprerequisites

CourseDescription

ThecoursedeliversacademicandprofessionalknowledgeofOrganizationalBehavior(OB).Usingbothinductiveanddeductivemethods,itapproachesorganizationalprocessesatindividual,group,andorganizationlevelsrespectively.Todevelopstudents’holisticknowledgeinthefield,itestablishesaninterdisciplinaryframeworkwithinwhichsubjectmattersareexaminedandconceptsarereviewedfromperspectivesoforganization,management,sociology,anthropologyandsocialpsychology.

(1)Thecourseanalyzesindividualbehaviorsinorganizationsuchasworkplaceadaptation,jobsatisfaction,organizationallearningandbehavioralmodeling,self-actualizationandmotivation,roleperceptions,positive/negativereinforcement,workplaceemotion,valuesandethics,andwork-relatedstress,etc.Italsolooksintochangesintoday’soccupation,labormarketandthenatureofwork,andtheirimpactsonpeopleatworkplace.Whileitsinterdisciplinarystudyhelpsstudentsdevelopaholisticunderstandingofindividuals

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largelyassocialandorganizationalconstructs,thecoursepresentscopingstrategies,skillsandmentalitiesthattheycanrelyontoeffectivelyadvancethemselvesintoday’sorganization.

(2)Thecourseexaminesgroupbehaviorsandtreatsthemassocialandorganizationalconstructsratherthanasimplecompositeofactivitiesofseparateindividuals.TheOBsubjectstobecoveredincludeinterpersonalrelationship,inter-groupcoordination,socialperceptions,perceptualerrorsandtheirsociologicalandsocio-psychologicalcauses,groupthinkandgroupconflict,sociallyconstructedstereotypes,prejudicesanddiscrimination,etc.Teamworkdynamics,taskforceconceptsandskills,andtheirrespectivefunctionsarealsoanalyzed.Toincorporatethispartofthestudyinto(1),thecourseexposeshowgroupasasocialforcecanalsoimpactindividuals’motivation,learning,valuesandethics,andregulateorchangetheirbehaviors.

(3)Thecourseexploresfunctionalissuesoforganizationincludingleadership,communication,motivation,staffing,organizationalcultureandsynergy,powerandpolitics,conflictandnegotiation,structureanddesign,andorganizationaldevelopment,andchange.Thesocial-economic-cultural-politicalforcesandtheirimpactsonorganizationareexamined,suchasdiversityatworkplace,socialattributionandcategorization,demographicchanges,divisionoflabor,changesinthemainstreamculture,equity/equalityissuesatworkplace,governmentfunctions,changingeconomicstructureandglobalization,etc.Thecoursealsointroducesstrategiesandmethodsthatorganizationsdevelopbyfactoringimpactsoftheseforcesintotheequationoftoday’sorganizationalprocesses.Whilerevealingsimilaritiesoftheseprocesses,thecoursedemonstratessomedistinctionsbycomparingprivateandpublic,largeandsmall,anddomesticandinternationalorganizations.

Throughavarietyofhands-onexercises,thecoursehelpsstudentsgaincomprehensiveknowledgeofOB,developcapabilitiesofanalyzingandsolvingvariousorganizationalissues,andbecomeeffectiveinachievingtheirindividualgoalsinanyorganizationprocessofwhichtheyarepart.

CourseGoals/Objectives

Specifically,studentsattheendofthetermareexpectedto:

Ø establishaknowledgebasewiththeoriesandconceptsinthefieldofOB,andbeabletoengageinbothacademicandpractioner’sanalysisofimportantsubjectmatters;

Ø developeducatedandprofessionalunderstandings(vs.theircommonsenses)ofcontemporaryorganizations,behavioralpatterns,andtheirimpactsonindividualsandgroups;

Ø becomecapableofidentifyingsocialforcesthatinteractwithtoday’sorganizations;Ø cultivateaholisticandmulticulturalmindsettowardsissuesoftoday’sorganizationandpeople

socializinginit;Ø acquireaskillsetofproblem-diagnosisandproblem-solvinginavarietyoforganizationalsettings;Ø increasetheirprofessionalabilityinusingeffectivemethodstoaccomplishorganizationaltasks,

goals,andtotackleissuescommonlyfaced.

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Thegoalsofthiscoursewillbealignedwithspecificteaching-learningexercises,measurements,andoutcomes.Rubricsformeasurementofallassignmentswillbeprovidedsothatstudentsunderstandhowtheirworkisevaluatedinlinewiththeaboveobjectives.

RequiredText(s)/Resources

1)OrganizationalBehavior,7thed.,byStevenL.McShaneandMaryAnnVonGlinow.2014.McGraw-Hill.

2)HarvardBusinessSchoolOrganizationalBehaviorCases.2015.Additionalrecentexamplesastheybecomeavailable.

AdditionalMaterials

(1)Casestobestudiedandanalyzedwillbeprovidedbytheinstructor

(2)OtherreadingsofOBandmanagementjournalsandperiodicalsassignedbytheinstructor

(3)Majorwebsitesthatwillhelpstudentsconductcaseanalysesandfinalprojects

CourseRequirements/KeyEvidencesThiscourserequiresstudentactivitiesinandoutofclass.Acombinationofstandardclassroommethods(lectureandgroupdiscussions)withadditionalapproacheswillbuildupstudents’professionalknowledgeandskills.

(1)Reading:Students’intensive(careful)readingconstitutesanimportantpartofthecourserequirements.Itincludesassignedchapters,cases,andselectedjournalpublications.Amajorpurposeoftests/examsexecuted,caseanalysesconducted,andprojectsundertakeninthisclassistoexaminetheoutcomesofstudents’readingefforts.Theemphasisisnotonthequantityofmaterialreadbutthecarewithwhichitisread.TheprofessorhasmanyyearsofexperienceteachinginChina,includingEnglish-languagefinanceclassesatDukeKunshanUniversity.Thequantityofmaterialwillprovetobechallengingbutnotunreasonable.

(2)CaseAnalysis:Studentswillbeassignedselectedcases,andeachstudentgroupisexpectedtoconductanalysesandprepareacasereportoutofclass.Thistrainingenhancesastudent’sabilitytoapplydisciplinaryconceptstoanalyzingpracticalissuesandsubjectmattersinthefieldofOB.Italsoservesasateamworkexercise,anexperimentoforganizationalprocesses,andanexperienceofgroupinteractions.Aworksheet(rubric)willbeprovidedforgroupmemberstoevaluateeachother’sparticipationandteamworkeffectiveness.Thisevaluationwillbeareferenceforinstructor’sfinalgrading.

(3)FinalProject:EachstudentgroupwillconductacomprehensiveresearchprojectonatopicofOB,andstudentsarerequiredtodemonstrationaneffectiveapplicationoftheknowledge,concepts,andmethodslearnedinthisclass.Thisassignmenttogetherwiththecaseanalysisintendstodevelopstudents’hands-on

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capabilitiesasmanagementprofessionals.Aworksheet(rubric)willalsobeprovidedforteamworkevaluations.

(4)Documentaries:Theclassusesreal-casedocumentaries(similartocasestudiesbutinvideoformandusuallydepictingbriefepisodes)toillustrateconceptsandtheoriesofOB,andtofamiliarizestudentswithproblemsandissuesthatoftenposechallengestoorganizationsandmanagement.Classdiscussionswillbeheldandwrittenassignmentsgivenfollowingthesedocumentariesinclass.

(5)In-classexercises:Theclasswillassigntostudentsspecificcasesrelatedtotheconceptsandknowledgebeingcovered,andeachstudentgroupswilldiscussrelatedOBissues,diagnoseproblemsanddevelopsolutionplans.

(6)Presentations:Eachworkinggroupwillmakepresentationsforthecaseassignedandfinalprojectconducted.Theprojectpresentationwillbevideotapedandprofessionaletiquettesarerequired.Inadditiontoexchangingknowledgelearnedamongstudents,thistrainingimprovestheirskillsofcommunicationbyengagingtheminquestion-and-answerinteractionsfollowingeachpresentation.

(7)Quizzes:Twoquizzesgivenwillevaluatestudents’masteryofbasicknowledgeandconceptslearnedinthisclass.Eachwillcovercertaindesignatedchaptersandreadings.Theyserveasameanstocheckonstudents’readingcomprehensionandclassparticipation.Somequestionsarealsodesignedtosolicitstudents’criticalthinkingandintegrativeapplicationofknowledgeandconceptslearned.

(8)ClassParticipation:Theclassusesavarietyofinteractiveapproachestoengagestudentsinclassparticipation.Besidesaspontaneousquestions-and-answersformat,therewillbecaseanalysis,projectpresentationsandsubjectmatterdiscussionsthatbecomemeasurementforone’sin-classparticipation.Theoutcomeoftheseactivitieswillbeassessedinacomparativemanner.Onlythosewhoactivelyparticipateinactivitieswillgetfullcreditsforclassparticipation.

(9)ClassAttendance:Studentsarerequiredtoattendallclasses.Absencewithoutpre-arrangementwillleadtopointdeductionautomatically.Whileabsencesaregrantedfordealingwithemergencysituations,anyonewhohasmorethan2absenceswillhavehis/herfinalgradeloweredaccordingly.Morethan3absenceswillresultinthefailureofthisclass.

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TechnologyConsiderations,ifapplicable

Theclassneedswebaccessestoselectedjournals,andelectronicdevicefordocumentaries.

AssessmentInformation/GradingProcedures

Thefinalgradeforthisclasswillbedeterminedbythetotalpointsthatstudentsaccumulatethroughouttheterm.Studentsarerequiredtotakeexams,makepresentations,andturninassignmentsontime.Nomake-upexamoradelayofworksubmissionwillbegrantedunless

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onecontactstheinstructorinadvancewithacceptedreasons.Pointsareassignedasfollowsandthelettergradewillbegiveninaccordancewiththepercentageofstudents’cumulativesagainstthetotalpoints.

ItemsofPerformance PointsAssignedFinalProject(Detailedrequirementswillbegiveninclass.)

150(33%)

2Quizzes(50pointseach;Studyguideswillbegiveninclass.)

100(22%)

1CaseStudyReportandPresentation(Detailedrequirementswillbegiveninclass.)

100(22%)

ClassAttendanceandParticipation 100(22%)Total 450

DiversityandInterculturalLearning(seePrinciplesofDKULiberalArtsEducation)

Thecourseaddressesdiversityandinterculturallearning(D&IL)notonlyasasocialissuebutalsoasageneralprinciplefororganizationandmanagementsuccesstoday.Alargepartofthecourseisdevotedtointensivestudiesoftheorganiationalissuesofdiversitywhosesocial-economic-cultural-demographicattributesaredifferentfromthoseonwhichthetraditionalmanagementtheories,principles,wisdom,approaches,oreven“commonsense”tenetswereestablished.Basedonthis“warm-up,”theclasswilldiscussissuesofperceptualjudgmentanderrors,raceandethnicity,genderandage,interpersonalandgroupconflicts,stereotypesandbiases,ethnocentrismanddiscrimination,etc.Theeducationdemonstratesthataneffectivemanagementofthesediversityissues,orthelackthereof,willgeneratesignificantorevendecisiveimpactsononorganization/managementissuessuchassynergy,cohesion,reinforcement,workplaceemotion,groupthinkandgroupconflict,communication,violenceintheworkplace,teamworkandmotivation,etc.InsteadoftreatingD&ILaspartofcontingencyissueoforganization,thecourseapproachesitasaprerequisiteformanagement/organizationsuccesstoday.Therefore,theawarenessthatthiscoursetriestodevelopisnotabouttoleranceoracceptanceofthedifferent.Ratheritisaboutrespecting,appreciating,andembracingdiversityasastrengthandacompetitiveadvantagefortoday’sorganization.Whetherincasestudiesorprojectundertakings,studentsareexpectedtodemonstratethattheyareabletoconsciouslyapproachissuesofD&IL.Inotherwords,theyaretrainedinthedirectionofbecomingmostconstructive,productiveandeffectiveorganizationalmembers,managererandforceswithcorrespondingD&ILskillsandoutlooks.

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CoursePoliciesandGuidelines

1. SeeCourseRequirementsandAssessmentInformationabove.2. Theinstructorwillgothroughthesyllabusandexplaineverypartofthecourserequirements

andexpectationsforstudents.3. Thereisnodresscodeforattendingtheclassexceptformakingcaseorprojectpresentations.4. Cellphoneuseinanyformisnotpermittedduringclass.5. Beinglatefortheclassisdiscouragedbut“beingontime”shouldnotbeattheexpenseof

personalsafty.6. Studentsareencouragedtoanswerorraisequestions,andtotakepartinfreediscussions

actively.However,constantprivateconversationsthatdivertotherstudentsattentionoflearningordistractinstructor’steachingisnotallowed.

7. TheinstructorwillofferOfficeHourstostudents,todealwiththeirstudy-relatedproblems,issues,orrequests.

8. EachstudentisboundbytheACADEMICHONESTYSTANDARDofDKU.ItsCommunityStandardstates:“DukeKunshanUniversityisacommunitycomposedofindividualsofdiverseculturesandbackgrounds.Wearededicatedtoscholarship,leadership,andserviceandtotheprinciplesofhonesty,fairness,respect,andaccountability.Membersofthiscommunitycommittoreflectuponandupholdtheseprinciplesinallacademicandnon-academicendeavors,andtoprotectandpromoteacultureofintegrity.”ViolationsoftheDKUacademichonestystandardwillnotbetolerated.Cheating,lying,falsificationorplagiarisminanyformwillbeconsideredasaninexcusablebehaviorandwillresultinzeropointsfortheactivity.

9. ACCOMMODATIONSFORSTUDENT’SWITHLEARNINGDISABILITIES(LD):AstudentwithLDoranyotherformofdisabilitywillbehelped,accommodatedaccordingly,andtreatedequallyandspecially.Specificservicesforlearning,inaccordancewiththenatureofdisability,canbeprovidedinapre-arrangedmanner.Ifrequiringspeciallearningaccommodation,astudentmustfirstregisterwiththeDeanofStudents’Office,andsubmittheOfficedocumentationtotheinstructoratthebeginningofthetermsothataccommodationscanbeprovided.DKUiscommittedtoprovidingreasonableaccommodationstoassiststudentsintheircoursework.

10. Videotapingoranyformofelectronicrecordingofthisclassisnotallowed.

TentativeCourseOutlineorSchedule

TentativeClassScheduleforMMS4XXKOrganizationalBehaviorSpecificcasestudieswillbealignedwithtopicsonaclass-by-classbasis.

Week/Class

Coverage Reading/workAssignment

Assignmentdue

Week1Class1

Introductiontobasicconcepts;WhatIsOrganization?WhatisOB?Whyisitimportant?

Chapter1; workinggroupssetup

Week1Class2

IndividualBehaviorandLearning;PerceptionandPersonality;

Chapter2&3casestudyassignment

Week2 IssuesofDiversity,andWorkplace Chapter4

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Class1 StereotypesandPrejudice;SocialAttributionandCategorization

Week2Class2

WorkplaceValuesandEthics;

Chapter5

Week3Class1

MotivationSystemsinOrganizationAppliedMotivation(limited)

Chapter6

CaseStudyReportdue

Week3Class2

StressManagementatWorkplace

Chapter7

Casepresentations

Week4Class1

QuizOne(Astudyguidewillbeprovided)TeamDynamics;

Chapter8

Week4Class2

CommunicationBarriersandChannelsCommunicationinOrganization;

Chapter9&11AssignmentofFinalProjectTopics

Casepresentations

Week5Class1

OrganizationalPowerandPoliticsOrganizationalConflict&Negotiation

Chapter12&13

CasepresentationsFinalProjectOutlineDue

Week5Class2

Gender,Race,AgeandOtherFormsofDiscriminationatworkplace;IssuesofEquality&Equityatworkplace

Chapter14

Week6Class1

OrganizationalCultureandSynergy

Chapter15

Week6Class2

OrganizationalChangeandDevelopment

Chapter16

Week7Class1

QuizTwo(Astudyguidewillbeprovided.)FinalProjectPresentation

Chapter14

FinalProjectDue

Week7Class2

FinalProjectPresentation(Cont.)

5FebruaryversionforRobisheauxandMMS(Ruef)