CapStat

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1

June, 2008

Office of the City AdministratorDan Tangherlini, City Administrator and Deputy Mayor

Selection of Tableau Charts from CapStat Sessions

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2

CapStats with Tableau Charts

• 7/24/2007 – Fire and Emergency Medical Services • 8/1/2007 - Homicides• 9/25/2007 – Customer Service Operations• 10/12/2007 – School Security• 10/23/2007 – Department of Motor Vehicles• 10/30/2007 - Special Education Transportation

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Fire/EMS

• Fire/EMS 911 Calls• “Fire” Incidents• Staff Hours worked on Fire Events by Day• Deployment of Engines and Trucks• Major Fire Responses – FY2007• Investigated Fires by Type and Cause• Structure Fire Damage• Staff Hours Worked on Fire and EMS Events by Day

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4

Fire/EMS 911 Calls

Source: Intergraph CAD data, Jan-June 2007.

FIRE

2007

MEDICAL

2007

January February March April May June January February March April May June

0K

5K

10K

Inci

dent

s

0K

10K

20K

Res

pons

es

0K

10K

20K

30K

Staf

f H

ours

2,5782,7932,6592,6262,7652,453

10,47011,0639,85810,327

7,598

9,700

6,8887,5237,0297,3147,6287,178

21,70822,80119,91021,053

15,627

19,985

10,29510,89911,36110,66611,89510,201

28,53530,25725,747

27,824

20,90125,979

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“Fire” Incidents

Source: Intergraph CAD data, FY 2007. Does not include staff hours worked by Fire Prevention Division, or scheduled non-911 deployments.For details of what’s included in each Event Family, see Event Family Membership document.

0K 1K 2K 3K 4KIncidents

0K 5K 10KResponses

0K 5K 10K 15K 20KStaff Hours

2006 Q4

Fire-Smoke

Gas-Hazmat

Alarm

Other

Detail

Mass Event

2007

Q1

Fire-Smoke

Gas-Hazmat

Alarm

Other

Detail

Mass Event

Q2

Fire-Smoke

Gas-Hazmat

Alarm

Other

Detail

Mass Event

98

177

1,991

3,289

900

1,585

929

534

2,786

5,493

2,438

9,636

1,645

1,552

3,987

4,170

4,188

14,480

116

163

2,084

3,115

866

1,503

1,107

526

2,901

5,295

2,584

9,609

1,871

1,565

3,898

4,231

4,788

15,624

108

173

2,027

3,115

785

1,814

938

574

2,767

5,201

2,379

9,479

1,627

2,062

3,706

3,953

4,406

16,655

CapStat

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Staf

f H

ours

Staff HoursWorked on Fire Events by Day: April toJune 2007

Source: CAD, FEMS, April to June 2007

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7

Deployment of Engines and Trucks June 24, 2007

Source: CAD, FEMS, April to June 2007

12

34

56

CapStat

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8

Deployment of Transport Units June 15, 2007

Source: CAD, FEMS, April to June 2007

12

34

56

CapStat

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9

Major Fire Responses FY 2007

Source: CAD, FEMS, Sept 2006 to June 2007Only incidents with 100 or more staff hours; n=65

Significant fire responses occur in all parts of the city.

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10

Investigated Fires by Type and Cause

Source: DC Fire Marshal monthly reports, investigation unit section. Other includes brush, outdoor, etc. Incendiary includes arson. Not all fires require investigation.

Stru

ctur

eVe

hicl

eO

ther

Inve

stig

ated

Fire

sIn

vest

igat

ed F

ires

Inve

stig

ated

Fire

s

2005 2006 2007 Date

Stru

ctur

e

Ince

ndia

ryAc

cide

ntal

Und

eter

min

ed

0

20

40

Inve

stig

ated

Fire

s

0

20

40

Inve

stig

ated

Fire

s

0

20

40

Inve

stig

ated

Fire

s

2005 2006 2007 Date

0

20

40

60

80

All Investigated Fires

FY05: 763FY06: 700

By Type Cause of Structure Fires

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11

Structure Fire Damage

Source: DC Fire Marshal monthly reports, investigation unit section. Chart scale adjusted to cut off damages exceeding $1.5M per month.

Damage from 2 April 30 fires, estimated at $35 million, exceeds the total damage from all other structure fires in past 30

months combined.

Structure

Jan 1 05 May 1 05 Sep 1 05 Jan 1 06 May 1 06 Sep 1 06 Jan 1 07 Date

0K

500K

1000K

1500K

0K

500K

1000K

1500K

0K

500K

1000K

1500K

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12

Staff Hours Worked on Fire and EMS Events: Daily, January to June 2007

Source: CAD, FEMS, January to June 2007

Sum

of

Staf

f H

ours

CapStat

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13

Homicides

• Hospital Transports

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14

Hospital Transports

Transports to Trauma Hospitals of Shooting/Stabbing Victims10/1/06 to 6/30/07

Source: Intergraph CAD; Includes only incidents resulting in transports, with valid time intervals (X=573).

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15

Customer Service

• Snowfall in the District• Service Request Completion vs. Callback

Rating• Customer Service Perception Gap

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16

Snow/Ice Removal: Background

Snow Accumulation, Winter 1999-2000 to 2006-2007

Source for upper chart: NOAA data, DDOT StormTrak Manager, CapStat research. Snowfall by month, bucketed in 0, 1-5, 6-10, etc.

Snow Mobilizations: 12 7 13

Spending:

-- -- -- --

$4.1M $2.5M $5.8M $3.2M $5.3M $4.2M $6.8M

Source for lower chart: DDOT; dollars are not adjusted for inflation; figures in gray do not include spending on National Highway System streets, estimated between $1-3M per year.

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17

Quality of Call per request

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18

Customer Service Perception Gap

Source: Monthly Service Delivery On-time Performance Report, Sep 2006 to Aug 2007; Customer Surveys Apr – Sep 2007 (n = 2,840). Gap is difference. Omits graffiti and vacant lots, which have no on-time targets

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19

School Security

• Results from Youth Risk Behavior Survey

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20

What do Students Think?

Selected results from recently completed Youth Risk Behavior Survey

Source: Centers for Disease Control, Youth Risk Behavior Survey. Sample for DC 9-12 graders in Spring 2007 = 1,732.

1997 1999 2001 2003 2005 2007

0%

10%

20%

30%

Enga

ged

in a

ph

ysic

al f

igh

t on

sc

hoo

l pro

pert

y

0%

10%

20%

30%

Thre

aten

ed o

r in

jure

d w

ith

a

wea

pon

on

sch

ool p

rope

rty

14%15%

14% 13% 13%

20%19% 18%

14% 15% 16%

8%7%

8%9% 9%

11%13% 13%11% 13% 12%

1997 1999 2001 2003 2005 2007

0%

10%

20%

30%

Car

ried

a w

eapo

n o

n s

choo

l pr

oper

ty

0%

10%

20%

30%

Feel

too

un

safe

to

go t

o sc

hoo

l

6.5%8.5%

6.9% 6.4% 6.1%

7.4%

17.0%

8.9% 9.3% 10.6%

6.7%

6%4% 5% 7% 5%

14%

11%

19%

12% 14%

9%

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21

Dept of Motor Vehicles Charts

• Driver/Vehicle Transactions• Inspections• Lane Utilization• Renewals by Channel

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22

Driver/Vehicle Transactions

Source: Destiny. K St NE no longer in service.

2003 2004 2005 2006 2007

0K

100K

200K

0K

100K

200K

0K

100K

200K

0K

100K

200K

45,80244,88344,31649,42349,79934,23539,36333,72933,77533,252

164,182204,918197,727176,369175,150

35,773

65,48767,65776,00081,965

41,75731,32026,06025,950

43,41535,11420,189

46,83149,42546,58753,61653,55322,84923,86421,751

Type

Driver

Vehicle

Insp

ecti

on S

tati

onIn

tern

et

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Inspections

Source: DMV Inspections system. FY2007 data. Corrected for holidays. Does not reflect lane availability

6 7 8 9 10 11 12 13 14 15 16 17

0

50

0

50

0

50

0

50

0

50

0

50

36

566572

61737677

6452

4348

3553

627073747878

685554

67

3451

637367717675

645450

66

3048

63717376777765

524963

3448

637175777776

665655

64

68725648

74707677

Average Hourly Inspections by Day of Week and Hour of Day

Total FY2007

Inspections:

209,472

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24

Inspection Station – Lane Utilization

Note – this was a Saturday when the line at 7:25am extended to the corner of Delaware and M streets. Note that lanes 4 and 5 got off to a slow start, and lane 2 apparently stopped service at 8:30am. Green color indicates vehicles with OBD (on board detection), for model years 1996 and after.

Source: DMV Inspections system. Each tile represents an inspection. Green have on board detection, orange do not. Lane 9 used for special inspections.

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Renewals by Channel

Source: Destiny

Vehicle Registration Driver's License

2004 2005 2006 2007 2004 2005 2006 2007

Walk-in

Mail-in

Internet

0K

50K

100K

0K

50K

100K

0K

50K

100K

85,57290,09299,854102,387

52,769

36,690

17,875

46,127

31,815

15,43527,092

21,351

29,34125,94420,32316,698

3,9464,6833,0292,634

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Special Education Transportation Charts

• Route Histogram• Staggered Bell Times

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27

Routes by Number of Riders

Source: Edulog transport ridership extract as of October 12, 2007

Routes by Number of Riders

22 routes, or 3.4%, have one rider.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 17

0

20

40

60

80

100

Rou

tes

1352

8

20

3337

52

80

9297

91

61

34

22

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Staggered Bell Times

• Most schools start at 8:45 (DCPS) or 8:30 (St. Coletta, Accotink)• Three DCPS learning centers for special ed children start at 7:45: Mamie D. Lee, Prospect, and Taft

• The earlier start enables crews on these routes to make a second round of pickups on 65 of the 68 routes serving those schools

• Could DCPS start more schools earlier?• Could DCPS offer special “before/after” classes for special ed students, in exchange for part of the

savings generated by enabling buses to cover multiple routes?

7:3

0 A

M

7:4

0 A

M

7:4

5 A

M

7:5

0 A

M

7:5

5 A

M

8:0

0 A

M

8:0

1 A

M

8:0

5 A

M

8:1

0 A

M

8:1

5 A

M

8:2

0 A

M

8:2

5 A

M

8:2

8 A

M

8:3

0 A

M

8:4

0 A

M

8:4

5 A

M

8:5

0 A

M

8:5

5 A

M

9:0

0 A

M

9:3

0 A

M

0

500

1000

1500

CapStat

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29

Slides from other sessions

• Ex-Offender Affairs– Status Transitional Employment Class

• Children/Youth Investment Trust– Program Participation Rates– Grantee Performance Matrix

• DCPS Test Scores

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30

Jan 1 07 Mar 1 07 May 1 07 Jul 1 07 Sep 1 07 Nov 1 07 Jan 1 08 Mar 1 08 May 1 08 StartDate

S. Closed Pvt METRO 1622

Not

Suc

cess

Closed N/A 156115691572157715781580159615981601160816101619

Pvt Duvalls Hair Co., Inc. 1607Job Ready

N/A 15701582

Ope

n

Job Rea.. N/A 1604Pubsub N/A 1565

DDOT 1620DPR 1593

1595Office of Administrativ.. 1626

Job Search

N/A 157115731579158115941599160916141633

Pvt N/A 1584Unsub Gov DDOT 1576

1600DPR 1585DPW 1564

1597DPW,SWMA,SWDD,FT.. 1615MVS 1631

Pvt Backus Middle School 1592Battles Transportation.. 1623Bowie Trash 1590Career Team 1589Classic Concierge, Inc. 1586Communication Unlim.. 1603Goodwill 1602MarLaw Systems Technology, Inc.

15871611

MVS, Inc. 2859YMCA of Metropolitan .. 1566

Inactive N/A 1632Voc Ed N/A 1568

.. Job Sea.. N/A 1322

Status of Class Starting Jan 8, 2007

•Source: DOES. List of 53 ex-offenders starting job readiness on 1/8/2007

ActivityDescJob Readiness

Job Club

Job Search

Occupational Skill Training

Work Experience

Unsubsidized

Check – still DDOT/DPW?

Why isn’t this a success?

Are these really still in subsidized employment?

Why still open if more than 6 months in unsubsidized?

CapStat

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31

Program Participation Rates (Cont.)

S C St t A l i CYITC

0% 50%Participation Rate

0 200 400 600Enrollees

0 20 40 60Average Number of Sessions

Hoop Dreams Scholarship FundAna's Gold Children Theatre

Arch Training CenterFalconsedge Male Task Force, Inc.

Ethiopian Community Services and Development C..Dance Institute of Washington

Facilitating Leadership in Youth (FLY)Covenant House Washington

LINKGood Samaritan Foundation

The Higher Achievement ProgramHeads Up: A University Neighborhood Initiative

Kid Power DCBeacon House

Community Preservation and Development Corpor..Northwest Settlement HouseLatin American Youth Center

The Fishing SchoolReaching Inside for Self Esteem

Euphemia L. Haynes Public Charter SchoolCity Gate, Inc

Johenning Temple of Praise Destiny Project- Youth..WVSA Arts Connection

Perry School Community Services Center , Inc.CityDance Ensemble

Recreation Wish List Committee of Washington D.C.Sexual Minority Youth Assistance League (SMYAL)

NOMIS Youth NetworkShakespeare Theatre Company

Parklands Community CenterAsian American LEAD

Smithsonian Anacostia Community Museum.Thurgood Marshall Academy Public Charter High S..East of the River Clergy Police Community Partner..

Advocates for Justice & Education, Inc. 11%16%19%22%

27%28%31%32%33%

41%44%

55%55%57%57%60%60%61%61%63%64%67%67%67%68%68%69%70%71%72%72%73%75%76%77%

25524

302194

4987

5659

31615780

3428

58290

7660

1522832

9848

606313

44101

6739

10071

352420

309

1738

5233

6527

3736

1156

395455

4955

3137

5320

5656

3441

3932

15555455

2023

3556

6412

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32

Grantee Performance Matrix

Source: CapStat Analysis. CYITC Webstars tracking system.

0 10 20 30 40 50 60 70Avg Number of Sessions (proxy for quality)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Part

icip

atio

n R

ate

75%

35

Goal: Move more programs to the upper right corner of the grid

• Need to establish a better measure of quality

High Turnout, High Intensity: Solution? Reinvest in winners

High Turnout, Low Intensity:

Solution? Increase funding and expand

Low Turnout: Solution? Consider de-funding

100% turnout. Solution? Audit closely before reinvesting.

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33

Attendance Patterns – SY 2006-07

Source: CYITC Webstars tracking system. Each vertical line represents a day of attendance; each horizontal row represents one student’s attendance.

Arch Training Center

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34

Reading Improvement Histogram

Source: DC BAS extract. Rows are test 1 level; colors are test 2 level; columns are change in test score.

Change in Test Score (T2 - T1)

-18 -16 -14 -12 -10 -8 -6 -4 -2 0 2 4 6 8 10 12 14 16 18 20 24 26

Adva

nced

Prof

icie

ntB

asic

Bel

ow B

asic

0

500

Cou

nt o

f Stu

dent

s

0

500

Cou

nt o

f Stu

dent

s

0

500

Cou

nt o

f Stu

dent

s

0

500

Cou

nt o

f Stu

dent

s

T2LvlAdvanced

Proficient

Basic

Below Basic