distribution best practices program operator qualification & training best practices roundtable...
TRANSCRIPT
Distribution Best Practices Program
Operator Qualification & Training Best Practices Roundtable Presentation -Computer Based Training Cost Benefits
CenterPoint EnergyJerry V GannDirector – Texas Gas [email protected]
October 2-4, 2012
Metrics
•Number of Customers 3,282,487•Miles of Main 71,442•Number of Employees
3,053
Insert Service Territory Map
1
Company Background
Technical Training Staff
3
Training Facilities and Staff
Location # of Trainers
Houston 3
Minneapolis 4(5)
Little Rock 1
Shreveport 1
Training Process Before OQ
4
• Training For Specific Tasks Were Given Once• Exception – Welding and Fusion Re-Qualification
• Training Was Instructor Led
• CNP Was Operating As Three Different Business Units
• Most Training Was Performed At The Training Centers
• The Current Process Was Not Going To Work For OQ
Vision For OQ
5
• New Qualification Process Had To Be Decentralized• Centralized Record Keeping
• Needed To Leverage New Technologies
• Investigate Computer Based Training
• Develop a Single Process For All Of CNP
Initial Obstacles And Opportunities
6
• Forming a Cross Business Unit Team To Develop a Single OQ Program
• OQ CBT Program Was Developed By An Industry Association
• Technology – Desktop Computers And Internet Were In Their Infancy
7
OQ Plan Implementation• Develop a Master Covered Task
• Identify All Tasks Performed By Gas Operations Employees• Identify Which Tasks Were OQ Covered Tasks (134)• Perform Job Task Analysis For Each Job Classification
• Develop Training Curriculum • Purchase Off The Shelf Software And Customize• Develop Training and Field Evaluation Materials And
Requirements For Each job Classification
8
OQ Plan Implementation• CBT Training Would Take Place In Local Offices
• Knowledge Portion Of Qualification• Testing Areas Would Be Secured• Most Training Modules Have A 3 or 5 year Requalification
Timeframe
• Field Evaluations• Skills And Ability Portion Of Qualification• Some Covered Tasks Requires A Field Evaluation In Addition
To The CBT Training Module• Field Evaluations Are Performed By Supervisors Who Have
Been Trained To Perform The Evaluations
9
eWebOQ Platform
• Employees Have Access From Any Company Computer
• Centralized Record Keeping System, Updates As Employees Complete Modules
• Management Can Access Employee’s OQ Records To See Who Is Due For Re-qualifications
eWebOQ
5
Benefits To Current Process
11
Ease Of Use
One Record Keeping System
Standardized Training
Regulatory and Litigation Tested
Cost Savings –Travel, Trainers
Why Your Company was Selected
12
Performance Metrics Rankings (sample metric)
Company Number of Task Qualifications
per Trainer
Labor Cost per Training
Hour
Labor Cost per Employee
Trained
Technical Training Hours per Front-line Field Employees and First-line Supervisors Trained
Percent of Tasks Passed
on First Attempt
Centerpoint Energy - Louisiana/Mississippi 27,674 $19.44 $194.60 10.01 97%
CenterPoint Energy - Minnesota Gas Co. 68,333 $19.02 $308.82 16.24 98%
CenterPoint Energy - Texas 58,012 $20.32 $325.19 16.00 97%
Centerpoint Energy - Arkansas/Oklahoma 46,076 $6.48 $103.71 16.00 97%
1st Quartile 3,168 $30.17 $689.54 33.00 98%
Median 1,512 $66.34 $1,393.73 19.17 97%
13
Future Enhancements• Developing In House CBT Modules Made Specifically For
Our Company
• More Streamline Covered Task To CBT Module
• DVD’s Will Not Be Required
QUESTIONS