discussion - new jersey legislaturedepartment of transportation and motor vehicle commission fy...

Department of Transportation and Motor Vehicle Commission FY 2019-2020

Discussion Points

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Motor Vehicle Commission (MVC) A. Recently Enacted Legislation 39. Joint Resolution 2 of 2019 establishes the autonomous vehicle task force. The Chief Administrator of the MVC is to be an ex-officio member of the task force and the MVC is to assist the task force in its duties, along with the department and the Voorhees Transportation Center at Rutgers. The task force is to be appointed and have its first meeting within 90 days of the March 18, 2019 effective date, or roughly June 18, 2019, and it to issue its final report within 180 days of the initial meeting or roughly mid December, 2019.

• Question: Has the MVC taken any anticipatory action to determine the level of assistance it will need to provide to the task force, and the expected cost of that assistance?

The American Association of Motor Vehicle Administrators (AAMVA) has done extensive work in this area, providing robust recommendations for regulating automated and connected vehicles. Our Director of Policy and Program Management, Bob Porreca, served as an active member of AAMVA’s Working Group on this topic. The resources available to us as a member of AAMVA, and the expertise of Director Porreca, will enable us to participate in the Task Force at negligible cost. 40. P.L.2018, c.6 requires the MVC to automatically register to vote a person who is eligible to vote, or to automatically update a person’s voter registration, as part of the process of applying for a driver’s license, an examination permit, a probationary driver’s license, or a non-driver identification card, unless the applicant specifically declines the automatic voter registration. The MVC is required to provide certain notices with each application for a motor vehicle driver’s license, examination permit, probationary driver’s license, or non-driver identification card. P.L.2018, c.6 requires the Secretary of State with the assistance of the Chief Administrator of the MVC to take appropriate measures to educate the public about automatic voter registration.

• Question: Please comment on the commission’s progress in implementing the provisions of P.L.2018, c.6. How much has it cost the MVC to implement the provisions of P.L.2018, c.6?

The MVC has satisfied the provisions of implementing P.L.2018, c6. The cost to implement Automated Voter Registration (AVR) into the process of applying for a driver’s license was $60,497.

• Question: What measures has the chief administrator taken in conjunction with

the Secretary of State to educate the public about automatic voter registration? What is the expected cost of this public education campaign?

The Secretary did not require any special assistance from MVC to educate the public, so there has been no cost to us for the public education requirement. Of note, individuals are informed on MVC forms, on our website, and on the signature pad in the Motor Vehicle Agency that they will be registered to vote unless they opt out.


Discussion Points (Cont’d)

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41. P.L.2019, c.32 established several multiyear schedules for gradually raising the State minimum wage from currently $8.85 per hour to not less than $15.00 per hour. The increase may affect department staff, third parties that provide services to or on behalf of the department, and programs with means-tested eligibility criteria. In FY 2020, the general State minimum wage will rise as follows: 1) on July 1, 2019 to $10.00 per hour; and 2) on January 1, 2020, to not less than $11.00 per hour. The general minimum wage schedule will increase to at least $12 per hour on January 1, 2021; $13 per hour on January 1, 2022; $14 per hour on January 1, 2023; and $15 per hour on January 1, 2024. • Question: Please quantify the fiscal impact to the department in FY 2020 of the

increases in the minimum wage of department employees from $8.85 to $10 per hour on July 1, 2019 and from $10 to $11 per hour on January 1, 2020, and the number of employees who will be impacted by each increase. Relative to current compensation levels, please provide the same information assuming an hourly minimum wage of

$12, $13, $14, and $15. The Commission’s FY 2020 budget will not be impacted by the first phase of the minimum wage increase.

• Question: Please quantify the fiscal impact to the department in FY 2020 of the increases in the minimum wage of employees of third parties that provide services either to the department, including temporary employment services, or on behalf of the department according to contractual agreements. Relative to current compensation levels, please provide the same information assuming an hourly minimum wage of $12, $13, $14, and $15.

The Commission’s FY 2020 budget will not be impacted by the first phase of the minimum wage increase.

42. The MVC has the authority to increase certain fees and surcharges through the regulatory process, without legislative approval. This allows the cost charged for these fees and surcharges to reflect the actual cost realized by the MVC to provide the relevant service or documents. MVC does not have the statutory authorization to decrease these same fees and surcharges. • Question: Please identify any new fees or fee changes implemented in FY 2019

or planned for FY 2020 and identify the amount of revenue expected to be generated by each change in each fiscal year.

Currently, the MVC has no plans to increase fees in FY 2019 or FY 2020. The MVC will continue to analyze and review regulatory fees and surcharges against the cost of motor vehicle services each fiscal year. • Question: For the fees and surcharges that can be altered through regulation,

please identify any fees and surcharges where the related MVC costs have decreased



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since the last time those fees and surcharges were set. Please identify the amount by which those costs have decreased.

The MVC service costs for regulatory fees and surcharges have not decreased since they were set. The MVC will continue to analyze and review regulatory fees and surcharges against the cost of motor vehicle services each fiscal year. B. Staffing 43. General Provision #89 of the FY 2019 Appropriations Act authorizes State agencies to obtain employment and income information from third-party commercial consumer reporting agencies for the purpose of obtaining real-time employment and income information to help determine program eligibility. The intent of the general provision is to achieve cost savings, improve timeliness, and minimize fraud.

• Question: Please describe the extent to which the department uses the services of third-party commercial consumer reporting agencies for the purpose of obtaining real-time employment and income information to help determine program eligibility. What cost savings does the department attribute to the use of commercial consumer reporting agencies in the eligibility determination process? If the department does not use such services, please provide the reason(s) for not doing so.

Not applicable. 44. The MVC position data (Budget pg. D-358) shows an increase in staffing by 48 employees from 2,061 in FY 2017 to 2,109 in FY 2018 and then another 25 to 2,134 in FY 2019. In FY 2020, the funded position total increases by 209 to 2,343, with a note that the 2020 number includes staff or a new MVC agency in Elizabeth.

• Question: Please discuss the need for additional MVC staffing, and provide a description of the positions added. Please provide a breakdown of how much of the new staffing is attributable to the new Elizabeth facility and how many to other MVC functions.

A 2018 review of agency staffing discovered that, on average, only about 60% of “windows” (stations) are staffed at any point in time. That number drops to 35-50% on Saturdays and in the first hour after opening every day. Most working people who can’t take time off work will try to come in at those times, and we were very concerned that we aren’t serving them well. In order to achieve 100% staffing of windows, we are requesting 209 additional staff. This will become critical when we begin offering “REAL ID.” Other states that have already begun issuing “REAL ID” licenses have experienced an exponential increase in customer volumes, and without exception, they have reported to us that their biggest “lesson-learned” is that they didn’t start staffing up soon enough. Our increase in staff, with several other Real ID readiness initiatives (detailed in Question 48), will mitigate a projected dramatic increase in wait times in FY 2020.



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• Question: What is the expected increase in agency operating costs for the new Elizabeth facility in total, and for the new staff? What is the budget impact for the other new staff?

The MVC’s preliminary cost estimate for the new Elizabeth agency totals $3.7 million. The projected cost allocation is $385,000 for non-salary and $3.3 million for new staff which includes salary, fringe benefits, and overtime. C. Appropriation Levels and Language 45a. In previous years, MVC annual reports were issued in September of the most recently completed fiscal year. In 2014 the MVC changed its annual reporting schedule, and now provides fiscal year data on a delay relative to the prior reports. The most current annual report on the MVC website is the 2018 annual report. A budget display is provided for FY 2019 as adopted in the appropriations act with actual data for 2018. Additionally, under the FY 2020 budget it appears that the MVC will be retaining up to $20 million less revenue, while adding over 200 new employees and adding a new facility in Elizabeth.

• Question: Please provide a financial statement in the same format used for previous annual reports which describes the MVC budget request for FY 2020, the revised budget projections for FY 2019, and the FY 2019 data as adopted at the beginning of the fiscal year.



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FY 2019

BUDGET

FY 2019

REVISED BUDGET

/ PROJECTED

FY 2020

REQUEST

RESOURCES

Reappropriation

Surplus/(Deficit) Adjustment 19,629$ 34,472$ 45,046$

Transfer Adjustments In/(Out) 7,596$ 7,596$ 7,596$

Operating Resources

MVC Base Budget 321,287$ 320,797$ 331,051$

Security Surcharge ($7) 43,577$ 43,825 41,102

Digital Driver License Fee ($6) 14,752$ 14,042 13,719

Sub-Total Operating Resources 379,616$ 378,664$ 385,872$

Dedicated Resources

Commercial Vehicle Enforcement Fund 14,463$ 15,290$ 15,398$

Commercial Bus Inspections 1,015$ 801 793

School Bus Inspections 1,647$ 1,234 1,221

Motorcycle Safety Education Fund 487$ 456 461

Security Responsibility 20,900$ 20,900 21,900

Texting While Driving Campaign 2,682$ 2,133 2,154

Other Various Dedicated Revenues 696$ 534 507

Sub-Total Dedicated Resources 41,890$ 41,348$ 42,434$

Bond Fund

Bond Fund Reappropriation 2,251$ 4,127$ 1,821$

Sub-Total Bond Fund 2,251$ 4,127$ 1,821$

Grant Funds

Prior Year Grant Award Balances 3,092$ 3,092$ 3,092$

Grant Awards 1,303$ 1,303$ 1,303$

Sub-Total Grant Funds 4,395$ 4,395$ 4,395$

TOTAL RESOURCES 455,377$ 470,602$ 487,164$

NEW JERSEY MOTOR VEHICLE COMMISSION

FY 2019 vs FY 2020



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• Question: Please explain any major differences in operating revenues and expenses impacting the MVC in FY 2019 and in the proposed budget for FY 2020.

FY 2019

BUDGET

FY 2019

REVISED BUDGET

/ PROJECTED

FY 2020

REQUEST

EXPENDITURES

Operating Expenditures

Salaries & Fringe 186,904$ 175,390$ 193,295$

Materials and Supplies 15,968$ 16,178 16,234

Services Other Than Personal 71,822$ 67,062 70,516

Parsons Inspection Contract 36,972$ 36,219 35,217

Maintenance and Fixed Charges 6,518$ 6,529 6,885

Claims and Indirect 507$ 30 507

Additions, Improvements, Equipment 10,359$ 9,780 13,218

Sub-Total Operating Expenditures 329,050$ 311,188$ 335,872$

Dedicated Fund Supported Expenditures

Commercial Vehicle Enforcement Fund 5,411$ 5,411$ 5,705$

Commercial Bus Inspections 3,310$ 3,310 3,382

School Bus Inspections 9,344$ 9,344 9,384

Motorcycle Safety Education Fund 545$ 545 546

Texting While Driving Campaign 1,000$ 1,000 1,370

Omnibus 15$ 15 15

Security Responsibility 20,900$ 20,900 21,900

Sub-Total Dedicated Expenditures 40,525$ 40,525$ 42,302$

Bond Fund 2,251$ 2,306$ 1,821$

Grant Award Expenditures 2,303$ 2,058$ 1,442$

State Budget Contributions 75,321$ 65,321$ 95,321$

TOTAL EXPENDITURES 449,450$ 421,398$ 476,758$

TOTAL RESOURCES: ALL FUNDS 455,377$ 470,602$ 487,164$

TOTAL EXPENDITURES: ALL FUNDS 449,450$ 421,398$ 476,758$

SURPLUS/(DEFICIT): ALL FUNDS 5,927$ 49,204$ 10,406$

LESS: BOND & GRANT BALANCES (2,092)$ (4,158)$ (2,953)$

SURPLUS/(DEFICIT): MVC OPERATING & DEDICATED 3,835$ 45,046$ 7,453$


FY 2019 vs FY 2020



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The FY20 MVC operating revenue collections are estimated to increase by 1.9% or $8.3 million over FY19 revised operating revenue collections. The MVC projects increases in vehicle registrations of $1.8 million; driver’s licenses of $0.3 million and driver’s license changes for REAL ID of $3.7 million; certificates of ownership – titles of $1.2 million and other various revenues of $1.3 million. The FY20 expenditure budget, including bond and grant funding, has increased 13.1% or $55.4 million over the FY19 revised budget. The FY20 salary budget increased by 10.2% or $17.9 million due to the annualized CWA, confidential employee management contract salary increases, cost-of-living (COLA) and increments, and the additional 209 full-time and 81 part-time staff for the agencies. The estimated FY20 fringe benefits rate is expected to increase by 2.5% costing the Commission an additional $9.3 million over the FY19 revised budget. In order to offset these increases, the Commission reduced overtime by $3.5 million and eliminated 169 hourly employee positions by $2.2 million for a combined savings of $5.7 million. The MVC projects an increase of $3.5 million in the professional services budget category. The implementation of a REAL ID driver’s license requires the need for documentation verification checks through several different IT systems estimated to increase costs by $2.5 million. Other major differences include an increase in software maintenance and technical support of $1.8 million and current contract rate reduction for inspections saving $1.9 million. The FY20 Additions, Improvement, and Equipment budget has a net increase of $3.4 million over the FY19 revised budget. The MVC increased its Agency renovation budget by $1.12 million to make physical improvements to our Agencies to better serve our customers. The furniture budget was increased by $1.7 million to replace furniture over 25 years old. The FY19 State Budget Contributions to the General Fund decreased by $10 million from $75.3 million to $65.3 million. In FY20, the State Budget Contributions to the General Fund will increase by $30 million from $65.3 million to $95.3 million.

• Question: Please attach a copy of the MVC’s current BB103 and BB104 documents which provide detailed agency revenue data and performance metrics respectively.

The MVC’s current BB103 and BB104 is Attachment A and B. 45b. The 2018 annual report identified a projected year-end balance of $5.9 million, down from $19.6 million opening balance, indicating that after State budget contributions and all other factors, the MVC would experience a net deficit of $13.7 million.

• Question: Please provide an update of the current projected year-end balance of funds for FY 2019 and the net deficit or surplus for FY 2019. With just $5.9 million in projected funds to begin FY 2020 and a net deficit for FY 2019, please explain how the MVC can accomplish the roll out of REAL ID, open a new facility in Elizabeth, and hire 200 additional employees with fewer resources than in FY 2019.



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The FY19 surplus balance of $5.9 million reflects the estimated carry forward balance for the approved FY19 budget. Since the budget hearings last year, there has been $17.9 million in FY 19 expenditure and prior fiscal year obligation reduction savings. These reductions include discontinuation of the transformation project of which “Real ID Readiness” has become the focus and allowed for a budget cost reduction, inspection rate reduction, transferring MVC projects to the bond fund and scrutinizing major project expenditures to streamline inventory and eliminate unnecessary costs. In addition, there was also an increase in MVC available resources that includes a $10 million diversion deferral and a $15.4 million re-appropriation increase providing a net $43.3 million in uncommitted funds for FY 2019. The revised FY19 budget carryforward balance is estimated to be $45 million which is an increase of $39.1 million over the FY19 approved budget surplus. The additional funding will allow the MVC to fund its REAL ID Readiness program and fund the 209 full-time and 81 part-time agency position growth in FY20. The MVC was appropriated $1.5 million in FY19 for the new Elizabeth agency. The operating costs for Elizabeth is incorporated into the FY20. The revised FY19 budget surplus provides the MVC adequate funding for its FY20 initiatives. 46. The MVC collects a variety of revenues for the State General Fund, itself, and other departments. In prior responses to OLS discussion points, the MVC provided information listing a breakdown in MVC revenues between amounts collected for other State departments, amounts collected for MVC operations, and amounts collected from MVC based fees, but directed to the General Fund.

• Question: Please provide a display similar to those provided in response to questions in the FY 2018 and FY 2019 OLS discussion points which updates the FY 2019 projections and for FY 2020 detailing total MVC revenues, showing MVC base revenues, dedicated revenues, and revenues collected for other agencies.



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FY 2019

Revised

Estimates

FY 2020

Estimated

Budget

Collections for Other State Departments 784.4$ 795.9$

CVEF - MVC Bus Allocation 9.0 7.7

Environmental Protection 3.6 3.6

Health 15.1 15.2

Law and Public Safety 39.0 39.3

Special Cause Plates - Organizations 2.1 2.1

Transportation 83.3 85.7

Treasury - Dedicated 118.8 119.9

Treasury - General Fund 165.2 166.9

Treasury - Proportional Split 348.3 355.5

MVC Base Revenues 320.8$ 331.1$

Registrations 94.5 95.5

Registration Add-On-Fees 38.6 39.0

Driver Licenses 18.1 22.1

Titles 118.4 119.5

Abstracts 1.2 1.2

Customer Service Information 1.7 1.7

Information System Sales 20.6 24.6

Standard Sales 0.9 0.9

License Plates 0.2 0.2

Business Licensing 1.1 1.3

Inspections: Salvage 0.5 0.6

Fines - MVC & AOC 10.7 10.8

GDL Stickers 0.4 0.4

International Registration Plan 10.9 11.0

Reflectorized / Cause Plates 0.5 0.5

Refunds / Returned Checks (0.1) (0.2)

Other Dedicated Revenues 2.6 2.0

MVC Dedicated Revenues 99.2$ 97.2$

Security Surcharge - Registrations 43.8 41.1

Driver License Photo Fee 14.0 13.7

Security Responsibility Fund 20.9 21.9

Commercial Vehicle Enforcement Fund 15.3 15.4

Commercial Bus Program 0.8 0.8

School Bus Program 1.2 1.2

Motorcycle Safety Education Fund 0.5 0.4

Market Transition Facility - -

Texting 2.1 2.2

Omnibus Safety Enforcement 0.0 -

Other Dedicated Revenue 0.6 0.5

Total Revenue Collections 1,204.4$ 1,224.2$


REVENUE COLLECTIONS

(Dollars in Millions)



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D. Department Activities 47. In response to an OLS discussion point on the FY 2018 and FY 2019 Budget, the MVC informed the Legislature that its enhanced inspection/maintenance program contract with Parsons Environment & Infrastructure Group Inc., was to expire on November 5, 2017, but following temporary extensions, the current contract was in operation through November 5, 2018. Subsequently the contract was extended through November 5, 2019, as the State canceled solicitation of bids, and the rate per vehicle paid to Parsons was reduced to $18.95. Under the new contract, the next inspection/maintenance program would remain a hybrid program with inspections performed at CIFs and private inspection facilities (PIFs) but differ from the previous program as follows:

o Expensive and time consuming tailpipe testing would be eliminated; the gas cap test will be replaced with a visual gas cap check, resulting in a cost savings for the purchase and maintenance of testing equipment and providing for greater throughput; up to 200,000 pre-1996 and older vehicles to be removed starting May 1, 2016;

o All re-inspections and all commercial inspections would be directed to the PIFs, eliminating approximately 300,000 inspections from the CIFs, resulting in both a cost savings and reduced wait-times;

o Vehicles model year 1995 and older would be exempt from an inspection.

• Question: Please provide an update on the award of the I/M program contract. When does the agency intend to rebid the contract? What were the savings realized in FY 2019 and FY 2020 from the rate reduction under the contract extension? Did the MVC defer achievement of other savings, efficiencies or improvements to motorists by extending the contract?

Timeline has the Bid Solicitation posting at the end of May 2019 with award in November 2019. Based upon revised inspection counts, the MVC’s estimated savings from the rate reduction in FY19 is $1.26 million. The FY20 budget reflects an estimated $1.9 million in savings at the current rate. By extending the inspections contract, the MVC has deferred potential efficiencies and additional anticipated cost savings through paying the negotiated 2019 inspection rates.

48. In its response to an OLS discussion point on the FY 2019 Budget, the MVC described its Transformation Project, the successor to and improvement upon the MATRX project. The MATRX project was to produce a series of critical information technology upgrades essential for the modernization of the MVC, ultimately replacing its legacy data processing systems. The project was terminated after the vendor withdrew from the project. The MVC advised the Legislature that the Transformation Project would address five immediate needs, of the Commission. The update provided last year noted that the commercial driver’s license information system (CDLIS) component had been completed and the subsequent four projects had their resources redirected towards completion of REAL ID as follows:

1. Securing MVC Processes & Scanning (SMPAS) - $12.77 million total estimated cost



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a. $258,502 actual for FY 2016 b. Currently budgeted at $0 for FY 2017 and FY 2018 c. $1.9 million for FY 2019 was rolled into REAL ID

2. Agency System Replacement - $5.53 million estimated cost a. $632,577 actual for FY 2016 b. $1.157 million FY 2017 c. $120,450 for FY 2018 d. $1.77 million budget added to REAL ID in FY 2019

3. Customer Abstract Information Retrieval (CAIR) - $5.47 million estimated cost a. $803,464 actual for FY 2016 b. $695,634 FY 2017 c. Expended $152,576 for FY 2018 d. $1.77 million budget added to REAL ID for FY 2019

4. Multi-Scheduling - $3.87 million estimated cost a. $435,808 actual for FY 2016 b. $794,872 actual for FY 2017 c. $219,502 expended for FY 2018 d. $1.77 million budget added to REAL ID for FY 2019

5. REAL ID - $35.39 million total estimated cost a. $8.44 million actual expenditures for FY 2017 b. Currently budgeted at $14.42 for FY 2018 c. FY 2019 estimated budget $12.53 million

• Question: Please provide an update on each remaining component of the Transformation Project, as well as REAL ID. Please include total estimated cost, actual FY 2016 - FY 2018 expenditures, estimated FY 2019 and FY 2020 costs, and the expected completion date for each component as well as REAL ID. Also, please explain the relationship of these systems to the REAL ID project, noting the degree to which REAL ID requirements overlap with the functionality provided in these transformation project components.



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• Question: Please describe the progress generally in advancing these projects as well as REAL ID. Is the MVC dedicating sufficient resources to advance these projects at a pace that will allow the State to meet its current REAL ID deadline?

• Question: Why was it necessary to reallocate resources away from the

transformation project and towards REAL ID, when the MVC has expressed to the Legislature that it has always been on pace to meet federal REAL ID deadlines as

extended? Why was it not possible to complete REAL ID and the transformation projects concurrently?

The Transformation Project was a set of four projects, only one of which is critical for REAL ID implementation. That one – SMPAS (scanning capability in the agencies) was incorporated into REAL ID. We have been working on the other projects concurrently with REAL ID, but we prioritized our efforts on those projects which we believe are crucial for executing the REAL ID initiative without significant disruption to customer service. As a result, over the last year we have transformed the “Transformation Project” into our “REAL ID Readiness” Project. Going forward, we will no longer utilize the “Transformation Project” language so that we can be clearer with our customers and our internal stakeholders that both our objectives and our priorities have changed. Specifically, unless we complete our REAL ID Readiness projects, we will not have the capacity to handle the demands of REAL ID availability: lengthier transactions and an estimated

FOURFOLD increase in customer volume in our agencies. We would also see a significant decline in our Customer Service. Specific to the three “Transformation Project” items that were redefined or postponed:

CONSULTANTS /

DEVELOPMENT SOFTWARE

LICENSE

SUPPORT &

HARDWARE

MAINT HARDWARE TOTAL

CONSULTANTS /

DEVELOPMENT SOFTWARE

LICENSE

SUPPORT &

HARDWARE

MAINT HARDWARE TOTAL

Escala Server Refresh* 202,410$ 33,046$ 42,027$ 689,507$ 966,990$ 35,000$ 35,000$

IT Refresh 4,500,000$ 4,500,000$

Agency Network Switches 730,870$ 730,870$

Agency PC Refresh 1,964,635$ 1,964,635$

Agency Scanners 124,765$ 124,765$

PIVS Queue System 1,284,725$ 296,000$ 1,580,725$

Point of Sale 2,502,005$ 432,253$ 2,934,257$

Online Transactions** 5,584$ 5,584$

Real ID and SMPAS 5,289,305$ 454,455$ 674,610$ 332,500$ 6,750,870$ 4,798,000$ 57,000$ 4,855,000$

IBM Disaster Recovery 374,155$ 374,155$

CAIR 16,190$ 16,190$

Multi-Scheduling

Agency System Replacement

TOTAL 9,674,374$ 919,753$ 716,637$ 4,138,277$ 15,449,042$ 4,798,000$ 57,000$ 35,000$ 4,500,000$ 9,390,000$

*Funded through the bond for FY 2019

**Primarily salary

F Y 2 0 1 9 P R O J E C T I O N S F Y 2 0 2 0 B U D G E T R E Q U E S T



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Customer Abstract Information Retrieval (CAIR) upgrade This upgrade is not necessary for REAL ID and has been delayed until 2020. However, work has continued within the Business Units; MVC expects to actively engage in enhancing this system upon completing REAL ID.

Multi-Scheduling This project was originally intended to combine all needs for scheduling within the Commission to one system. We have adjusted this approach and anticipate utilizing several cloud technology systems, which allows greater flexibility. For example, driver testing, REAL ID issuance, and Commercial Driver License require very different resources and thus have different scheduling requirements. This project has been de-prioritized as we focus on REAL ID Readiness. Of note, we recognize the benefits of an appointment system for REAL ID and other in-agency transactions, and the new Queuing System (see below) is expected to enable such a system in 2020.

Agency System Replacement This project has been revised so that we can maximize the security of our information, the “uptime” (reliability) of our hardware, and the flexibility to integrate modern systems as needed. This set of initiatives allows us to leverage the security of a mainframe system integrated with the flexibility of cloud technology. We have also prioritized new equipment that specifically reduces downtime and shortens wait times.

Escala Server Replacement

Replaces all 39 servers, which have exceeded “end-of-life”

Reduction in downtime improves agency efficiency and capacity

Due to complete by Sep 1, 2019

Agency Refresh -

Over 1200 PC’s replaced as well as keyboards and monitors throughout our thirty-nine (39) Agencies

Eliminates restrictions for implementing new technology by establishing current operating systems compatible with newer software and hardware

Reduction in downtime improves agency efficiency and capacity

Due to be completed by Sep 1, 2019 Driver and Road Testing System (DARTSS) upgrade

Faster, more reliable software for driver testing

Will reduce wait times for testing, reducing overall congestion in the agencies

Due to complete by Sep 1, 2019 Point-of-Sale (POS) upgrade

Replaces outdated credit card scanners, which cause frequent outages, with current technology

Due to complete by Sep 1, 2019

Agency Network Switch Refresh

Replaces end-of-life network switches for all 39 Agencies

New switches will provide increased throughput, functionality and security

10 Agencies complete, another 10 due to complete in FY19



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The final 19 Agencies due to complete in FY20 The following projects were additional projects prioritized for REAL ID “Readiness,” as each will reduce downtime, speed transactions, or otherwise decrease wait times in the agencies.

Queueing System

Customer given a ticket, overhead screens direct them by number to the open window

Wait times tracked in detail; will allow management to identify and clear logjams, improve customer flow

Will allow scheduling of appointments in Phase 2 (2020)

Currently in beta testing in one agency

Phase 1 Roll-out to complete by Oct 1, 2019 Online License Renewal/Replacement; Registration Replacement

Formerly only available in agencies; applies to standard licenses, not REAL ID

Lost Registrations can also be replaced online

Reduces the number of people coming in to the agencies

Due to complete by Jun 1

Improved Website

Upgraded most-used pages; customer friendly language and navigation; new REAL ID microsite

Answers most questions prior to customer agency visit – avoid visits entirely or reduces time in agency

Phase 1 to complete by Jun 1

Phase 2 (new platform, improved search function) by Jan 1, 2020

E. Federal Funding and Regulation 49. The Federal REAL ID Act requires states to implement more stringent standards and processes in the issuance of driver’s licenses and identification. Non-compliant REAL ID identification will eventually be excluded from use as proof of identification for admission into federal facilities and to board domestic aircraft. New Jersey is not yet compliant with REAL ID, but has received an extension until October 2019. As of October 1, 2020, all domestic air travelers will be required to present REAL ID-compliant identification to board a flight.

• Question: Please provide information about the State’s progress in meeting the standards required under the REAL ID Act. Will the State be compliant by October 2019? If not, when does the MVC expect the State to be compliant with REAL ID?

MVC launched a major precursor to “REAL ID” availability in the fall of 2018, with the new Systems User Portal (SUP). This new interface is the platform on which the REAL ID changes can be implemented. MVC staff were trained and are currently operating on the new REAL



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ID-compatible platform. The next phase will be beta-testing in select agencies around the state. Based on our schedule, we will be compliant – i.e., issuing the first REAL IDs – well in advance of the current October 2019 deadline.

• Question: Please explain the initiatives the MVC plans to take to inform the public about obtaining REAL ID driver’s licenses and identification cards. How much will it cost the MVC to implement these initiatives?

MVC will be launching an integrated-media campaign to educate the public about REAL ID in the coming months. Part of this education will include encouraging customers to take advantage of new online services when possible, to alleviate potential crowding in the agencies. The MVC has allocated $500,000 in FY19 and $1 million in FY20 for the REAL ID awareness campaign budget.

• Question: Please identify any aspects of becoming REAL ID compliant that are dependent upon completion of aspects of the “Transformation Project” and the expected completion dates.

Please see responses from Discussion point #48.

BB103 Revenue StatementAUTHOR. FY 2019 FY 2020

SOURCE AND DESCRIPTION TO COLLECT Revised Projection

LIST EACH SOURCE SEPARATELY REVENUE Projection

1 2 4

MVC REGISTRATIONS

Passenger Registrations - Weight Classes 1-9 and Code15

Weight Class 1 Proportional Split 39:3-8 4,334$ 4,377$






Weight Class 7 Proportional Split 39:3-8 43,084,968$ 43,515,818$

Weight Class 8 Proportional Split 39:3-8 115,290,891$ 116,443,800$


Non-commercial trucks - Code 15 Proportional Split 39:3-8.1 28,970,368$ 29,260,072$

Sub-total: Passenger Registrations 187,667,452$ 189,544,126$

Commercial Registration Fees

Aggregate Proportional Split 611,401$ 617,515$

ATV Registration - Resident & Non-Resident Proportional Split 39:3c-3 93,650$ 53,733$

Commercial Vehicles - Code 11 Proportional Split 39:3-20 44,065,101$ 44,505,752$

Construction Equipment - Intransit Proportional Split 39:4-30 704,970$ 712,019$

Construction Equipment Intransit-Empty Proportional Split 39:3-20.1 5,425$ 5,479$

Constructor Registration Proportional Split 39:3-20 972,636$ 982,362$

Dirt Bike Registration - Resident & Non-Resident Proportional Split 3,614$ 3,650$

Farm Labor Transport Proportional Split 39:3-24 5,352$ 5,406$

Farmer Truck Registration Proportional Split 39:3-25 714,542$ 721,688$

Farm Use Regular Proportional Split 39:3-24 -$ -$

Historic Vehicle Registration Proportional Split 39:3-27.4 92,378$ 93,302$

Low Speed Vehicle 100% Dedicated 39:3-4 20,446$ 20,650$

Mopeds - Initial & Renewal Proportional Split 39:4-14.3j 10,713$ 10,820$

Motorcycles - Commercial Proportional Split 39:3-20 1,008$ 1,018$

Motorcycles - Pleasure

Old Fee-Proportional Split; Fee Increase-100%

Dedicated 39:3-21 5,115,050$ 5,166,200$

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School Vehicles Class 1 & 2 Proportional Split 39:3-19.2 1,360,530$ 1,374,136$

Snowmobile Registration - Resident & Non-Resident Proportional Split 39:3c-3 9,169$ 9,261$

Solid Waste Vehicle Registration Proportional Split 39:3-20 271,761$ 274,479$

Taxi, Livery & Omnibus Proportional Split 39:3-19 & 19.5 441,575$ 445,991$

Towing Vehicles - Heavy Proportional Split 39:3-84 98,217$ 99,199$

Towing vehicles - Light Proportional Split 39:3-84 822,288$ 830,511$

Trailer (Private, Special, One Year, Four Year & Bogey) Proportional Split 39:3-8 & 3-20 5,011,235$ 5,061,348$

Tractor - Well Equipment Proportional Split 39:3-26 -$ -$

Transfer of Registrations & Excess Weight Proportional Split 39:3-30 1,804,305$ 1,822,348$

Sub-total: Commercial Registrations 62,235,366$ 62,816,866$

Other Registration Fees

Duplicate Registrations - Family Proportional Split 39:3-31.1 1,100,390$ 1,111,393$

Duplicates - Miscellaneous - Four Year Proportional Split 39:3-31 193,973$ 195,913$

Duplicate Registration Certificates Proportional Split 39:3-31 676,804$ 683,572$

Temporary Registration - Individual - Non-resident Proportional Split 39:3-4b 15,347$ 15,501$

Temporary Registrations - RSC Proportional Split 39:3-40.2 -$ -$

Temporary Transit Registration Proportional Split 39:3-4b 9,700$ 9,797$

Dealer Temporary Permits: -$

Temporary Non-Resident Proportional Split 39:3-4b 1,206,777$ 1,218,844$

Temporary Vehicle Registration Proportional Split 39:3-4c 3,212,469$ 3,244,594$

Temporary Boat Registration Proportional Split 19,250$ 19,443$

Sub-total:Other Registrations 6,434,710$ 6,499,057$

REGISTRATION - Add On Fees

Air Ambulance Health 39:3-8.2 7,703,560$ 7,780,596$

Air Ambulance - IRP Health 39:3-8.2 53,210$ 53,742$

Clean Air Fund - $11.50 Proportional Split 39:8-2 83,285,406$ 84,118,260$

Clean Air Fund - IRP Proportional Split 39:8-2 611,915$ 618,034$

Inspection Fee - $2.50 Proportional Split 39:8-2 19,170,228$ 19,361,931$

Inspection Fee - IRP - $2.50 Proportional Split 39:8-2 133,027$ 134,357$

Security Fee- Registration - $7.00 100% Dedicated 39:2A-38 43,476,017$ 43,910,777$

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Security Fee- Registration - IRP - $7.00 100% Dedicated 39:2A-38 372,468$ 376,193$

State Police Recruitment/Air Ambulance Law & Public Safety 22,778,123$ 23,005,905$

State Police Recruitment/Air Ambulance - IRP Law & Public Safety 159,629$ 161,226$

Transportation Trust Fund Transportation 17:33B-63 79,395,096$ 80,189,047$

Transportation Trust Fund - IRP Transportation 17:33B-63 1,995,368$ 2,015,322$

Traumatic Brain Injury Fund Health 39:3-8.2b 3,810,243$ 3,848,345$

Traumatic Brain Injury Fund - IRP Health 39:3-8.2b 26,607$ 26,873$

Sub-total:Add on Fees 262,970,897$ 265,600,606$

TOTAL REGISTRATION-RELATED FEES 519,308,425$ 524,460,655$

MVC DRIVER LICENSE FEES

Driver License (Without Photo Fee) (includes FY20 REALID) Proportional Split 39:3-10 32,381,882$ 40,605,701$

Driver Permits - Regular Proportional Split 39:3-13 1,667,172$ 1,683,844$

Graduated Driver License Program Proportional Split 39:3-13 1,472,679$ 1,487,405$

Graduated Driver License Program Stickers 100% Dedicated 39:3-8 393,679$ 397,616$

Driver License - Commercial Vehicles Proportional Split 39:3-10.30 2,346,444$ 2,369,908$

Driver Permits - CDL Proportional Split 39:3-10.30 2,814,319$ 2,842,462$

Sub-total: Driver License Fees 41,076,174$ 49,386,936$

Driver License - Add-on Fees

Digital Photo License Fee - $6.00 100% Dedicated 39:2A-37 14,041,869$ 14,182,287$

Motorcycle Safety Fund (Motorcycle License) 100% Dedicated 39:3-10 456,410$ 460,974$

Sub-total: Driver License Add-on Fees 14,498,278$ 14,643,261$

TOTAL LICENSE-RELATED FEES 55,574,453$ 64,030,197$

TITLES

Add/Clear Lease Proportional Split 39:3-8 978$ 988$

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Certificate of Ownership - Navigational and Non-Navigational

Old Fee-Proportional Split; Fee Increase-100%

Dedicated 39:10 151,860,997$ 153,379,607$

Dealer Reassignment Title Proportional Split 39:10-11g 4,364,180$ 4,407,822$

Total: Titles 156,226,155$ 157,788,417$

CUSTOMER SERVICE INFORMATION

Abstracts

Old Fee-Proprotional Split; Fee Increase 100%

Dedicated 39:3-28 1,677,755$ 1,694,533$

Abstracts - Certified

Old Fee-Proprotional Split; Fee Increase 100%

Dedicated 39:3-28 241,980$ 244,400$

Information System Sales Proportional Split (excluding Admin Fees) 39:3-28 41,489,803$ 41,904,701$

Standard Data SalesOld Fee-Proprotional Split; Fee Increase 100%

Dedicated 919,113$ 928,304$

Permits-Special and Overwidth* Proportional Split 39:3-84a 4,185,827$ 4,227,685$

Service of Process Fees Proportional Split 39:7-3 5,121$ 5,172$

Safe Driver Insurance Program Proportional Split 39:6-42 307,151$ 310,223$

Total: Customer Service Information Requests 48,826,750$ 49,315,018$

SPECIALTY LICENSE PLATES

Animal Welfare Plates MVC/Org/Treasury 39:3-27.55b 167,393$ 169,067$

Battleship Plates MVC/Org/Treasury 39:3-27.68 128,056$ 129,337$

Conquer Cancer Plates MVC/Org/Treasury 39:3-27.90b 236,326$ 238,689$

Deborah Hospital Plates MVC/Org/Treasury 39:3-27.108 7,002$ 7,072$

Fallen Officer MVC/Org/Treasury 39:3-27 123b 585,982$ 591,842$

Farm Bureau Treasury 39:3-27.117 18,486$ 18,671$

Historic Plates MVC/Org/Treasury 39:3-27.74 17,646$ 17,822$

Liberty State Park Plates MVC/Org/Treasury 39:3-27.93 36,911$ 37,280$

Maritime (Baymans) Plates MVC/Org/Treasury 39:3-27.87 27,839$ 28,117$

Meadowlands Plates MVC/Org/Treasury 39:3-27.101 21,040$ 21,250$

Olympic Plates MVC/Org/Treasury 39:3-27.63 28,996$ 29,286$

Organ Donor MVC/Org/Treasury 39:3-27.127b 34,264$ 34,606$

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Pineland Preservation Plates MVC/Org/Treasury 39:3-27.86b 51,922$ 52,442$

Replacement Plates Proportional Split 39:3-32 346,861$ 350,330$

Shade Tree (Forestry) Plates MVC/Org/Treasury 39:3-27.80 58,981$ 59,571$

Shore Protection Plates MVC/Org/Treasury 39:3-27.49 557,928$ 563,508$

Special Plate Unit Proportional Split 39:3 176,048$ 177,809$

United We Stand Plates MVC/Org/Treasury 39:3-27.131 160,367$ 161,970$

Omega Psi Phi Fraternity Plates -$ -$

Alpha Kappa Alpha Sorority Plates 39:3-27.146 4,759$ 4,807$

Wildlife Conservation Plates MVC/Org/Treasury 39:3-10 137,326$ 138,699$

Sports Plates - NFL MVC/Org/Treasury 85,285$ 86,138$

Sports Plates - NHL MVC/Org/Treasury 42,157$ 42,578$

Sports Plates - NBA MVC/Org/Treasury 3,105$ 3,136$

Sports Plates - MLB MVC/Org/Treasury 55,144$ 55,696$

Sports Plates - NASCAR MVC/Org/Treasury 20,256$ 20,459$

Total: Specialty Plates 3,010,079$ 3,040,180$

BUSINESS LICENSING

Auto Body Licensing Proportional Split (excluding Penalties and Endorsement Fees)39:13-2 603,225$ 54,325$

Dealer Unit Proportional Split (excluding Dealership Provisional Offsite Permits, Dealership Civil Penalties, Dealership Temp Tag Fees)39:3-18 2,253,567$ 2,276,103$

Private Inspection Center License Proportional Split 39:8-11 78,750$ 79,538$

Private Inspection Center Stickers Proportional Split 39:8-11 268,532$ 271,217$

Sun Screen Installer Proportional Split 300$ 150$

Tow Truck Licenses - Agencies & IRP Proportional Split 39:3-84 103,500$ 104,535$

DIP Provider Proportional Split -$ -$

DIP Instructor Proportional Split -$ -$

DIP and PDP Provider Proportional Split -$ -$

DIP and PDP Instructor Proportional Split -$ -$

PDP Provider Proportional Split -$ -$

PDP Instructor Proportional Split -$ -$

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Total Business Licensing 3,307,875$ 2,785,868$

VEHICLE INSPECTIONS

Bus

Commercial Bus Inspection Fees 100% Dedicated N.J.A.C.16:53 791,796$ 783,878$

Commercial Bus Inspections - Office of Regulatory Affairs 100% Dedicated N.J.A.C.16:53 8,820$ 8,908$

School Bus Inspections 100% Dedicated N.J.A.C.13:20-30.16 1,233,163$ 1,220,832$

School Bus - Re-inspections 100% Dedicated N.J.A.C.13:20-30.16 500$ 500$

Sub-total: Bus 2,034,279$ 2,014,118$

Other

Salvage Title Inspections Proportional Split 39:10-35 1,456,949$ 1,471,518$

Collector Vehicle Status Proportional Split 39:8-1/njac13:20-43h 2,520$ 2,545$

Sub-total: Other 1,459,469$ 1,474,064$

Total Inspection Fees 3,493,748$ 3,488,181$

FINES

MVC Fines

Driver Improvement School FeeOld Fee-Proportional Split; Fee Increase-100%

Dedicated 39:12-2 64,500$ 63,855$

DWI Surcharge Treasury 39:4-50.8 903,828$ 912,866$

Probationary DriversOld Fee-Proportional Split; Fee Increase-100%

Dedicated 13:19-10.3f 176,700$ 178,467$

Probationary Driver Point System Proportional Split 135$ 136$

Restoration of Revoked Drivers Proportional Split 39:3-10a 19,079,130$ 19,269,921$

Restoration of Revoked Registrations Proportional Split 39:3-10a 4,959,313$ 5,008,907$

Alcohol Countermeasure: Alcohol Education and Rehabilitation Health 39:4-50b 1,577,769$ 1,561,992$

Clean Air - PIF Vehicle Enforcement Proportional Split 39:8-16 506,167$ 501,105$

Sub-total: MVC 27,267,542$ 27,497,249$

State Fines-Administrative Office of Courts

Regular 39:3-4 to 39:12-8 26,407,480$ 26,671,555$

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Marine Transportation TITLE12:7 3,680$ 3,717$

Parking Offenses Proportional Split 39:4-139.4 422,825$ 427,054$

Bicycle Safety Program Municipalities 39:4-10.2 -$ -$

Body Armor State Police 39:5-41d 3,789,872$ 3,827,770$

Emergency Medical Technician Training Health 22A:3-4b 1,915,617$ 1,934,773$

Uninsured Motorist Program Proportional Split 39:6B-2 3,035,581$ 3,065,937$

Heavy Duty Diesel Proportional Split 39:8-62(39:8-63) 430,172$ 434,474$

Drunk Driving Enforcement Fund - MVC Administration (5%) Municipalities/MVC 39:4-50.8 62,254$ 62,876$

Drunk Driving Enforcement Fund - Municipalities (95%) Treasury 39:4-50.8 1,494,048$ 1,508,988$

Partial Bottle Tax Treasury 39:4-50.8 1,100,000$ 1,100,000$

Less: DWI Payments 39:4-50.8 (2,594,048) (2,608,988)

Omnibus Safety Enforcement Fund 100% Dedicated 39:3-19.1 12,448$ 12,572$

Texting While Driving (beginning FY15) 2,132,791$ 2,154,119$

Sub-total:State Fines-Administrative Office of Courts 38,212,720$ 38,594,848$

Total: Fines 65,480,262$ 66,092,096$

COMMERCIAL VEHICLE ENFORCEMENT FUND

Agency - CVEF ($3.00 per pound) 40% MVC/60% DEP, MVC, State Police 39:8-75 10,409,340$ 10,513,434$

CVEF - New Jersey 40% MVC/60% DEP, MVC, State Police 5,543,534$ 5,488,099$

CVEF - IRP Clearinghouse 40% MVC/60% DEP, MVC, State Police 21,755,419$ 21,972,973$

CVEF - Other States 40% MVC/60% DEP, MVC, State Police 7,191$ 7,263$

Diesel Fees 40% MVC/60% DEP, MVC, State Police 39:8-75 92,422$ 93,346$

Diesel Fines 40% MVC/60% DEP, MVC, State Police 39:8-75 -$

IRP Administration - Cab Card Fees 40% MVC/60% DEP, MVC, State Police 39:8-75 309,152$ 312,244$

IRP Temporary Permit Registration 40% MVC/60% DEP, MVC, State Police 39:8-75 107,189$ 108,261$

Total Commercial Vehicle Enforcement Program 38,224,248$ 38,495,620$

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INTERNATIONAL REGISTRATION PLAN

IRP - New Jersey Proportional Split 39:3-20 6,851,258$ 6,919,771$

IRP Refunds NA (114,163)$ (115,305)$

IRP - Collections for Other States 39:3-6.11 31,936,238$ 32,255,600$

IRP - Payments for Other States 39:3-6.11 (31,936,238)$ (32,255,600)$

Collections Received from Other States (80% after CVEF) Proportional Split 39:3-20 22,506,090$ 22,731,151$

Total: International Registration Plan 29,243,185$ 29,535,617$

INTERNATIONAL FUEL TAX AGREEMENT (IFTA)

IFTA Collections Treasury 54:39A-1 2,303,896$ 2,326,935$

IFTA Refunds Treasury 54:39A-1 (1,144,910)$ (1,156,359)$

IFTA Payments Account Treasury 54:39A-1 (39,023,550)$ (39,413,785)$

Total: IFTA (37,864,564)$ (38,243,209)$

SURCHARGE PROGRAM

Surcharge Program Collections Treasury N.J.S.A17:29a-33 98,154,358$ 99,135,901$

Surcharge Refunds Treasury (109,068)$ (110,159)$

Unsafe Driving Fund Treasury 39:4-97.2 18,065,296$ 18,245,949$

Total: Surcharge Program 116,110,586$ 117,271,691$

SECURITY RESPONSIBILITY - INSURANCE INDUSTRY

Security Responsibility - Insurance Industry N/A 39:6-58 20,900,000$ 21,900,000$

REFLECTORIZED PLATE PROGRAM

License Plate Dedicated Fee - Administrative 100% Dedicated 39:3-27.32&.28 523,366$ 528,599$

Violation Plate Fee Proportional Split -$ -$

Total Reflectorized Plate Program 523,366$ 528,599$

COLLECTIONS FOR OTHER STATE AGENCIES AND/OR PURPOSES

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Maritime Industry Fund Transportation TITLE 12:7-34.47 1,980,017$ 1,999,817$

Navigation - Boat Registrations State Police TITLE 12 2,021,247$ 2,041,460$

Sales Tax - Navigation Treasury TITLE 54-32b-18 5,057,921$ 5,108,500$

Sales Tax - Non-Navigation Treasury TITLE 54-32b-15 148,590,554$ 150,076,460$

Luxury Fuel/Inefficient Surcharge (LFIS) Treasury 24,691,138$ 24,938,049$

Damaged Property Reimbursement Dedicated? Municipalities -$

Total: Other State Agencies and/or Purposes 182,340,877$ 184,164,286$

RETURNED CHECKS AND REFUNDS

Agency Bad Checks (862,580)$ (905,710)$

Bad Checks - L&R and RSC 39:5-36.1 (305,520)$ (461,800)$

Collection of Bad Checks - RSC Proportional Split 39:5-36.1 727,583$ 778,363$

Collection of Bad Checks - L&R - RSC Proportional Split 39:5-36.1 536,581$ 665,843$

Administrative Bad Check Fee - Surcharge - RSC Proportional Split 39:5-36.1 46,630$ 74,345$

Administrative Bad Check Fee Proportional Split 39:5-36.1 139,023$ 137,403$

Mail Issue Bad Checks (101,071)$ (139,084)$

Miscellaneous Deposits Proportional Split 165,573$ 143,085$

Restoration Refunds (376,639)$ (331,253)$

Miscellaneous Refunds (287,082)$ (460,754)$

Total: Returned Checks and Refunds (317,502)$ (499,563)$

GRAND TOTAL 1,204,387,942$ 1,224,153,653$

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MVC BB104 EVALUATION DATA

DEPARTMENTAL VERSION

Actual Actual Actual Actual Actual Actual Actual Actual Actual Estimate Estimate

CATEGORIES FY2010 FY2011 FY2012 FY2013 FY2014 FY2015 FY2016 FY2017 FY2018 FY2019 FY2020

Total Licensed Drivers 5,484,565 5,078,814 5,095,883 5,080,727 5,157,869 5,167,332 6,468,068 6,338,673 6,495,480 6,409,142 6,497,065

Registered Vehicles

Passenger & Commercial Vehicles 4,937,980 4,775,395 5,036,960 4,763,406 4,825,098 5,516,298 6,366,919 6,543,755 6,653,874 6,562,197 6,577,604

Non Passenger Vehicles 786,060 567,911 547,803 519,693 515,131 553,624 1,089,913 1,098,313 966,060 1,057,823 1,060,573

Total 5,724,040 5,343,306 5,584,763 5,283,099 5,340,229 6,069,922 7,456,831 7,642,067 7,619,934 7,620,019 7,638,177

Central Issued Documents

Registrations 2,237,581 2,079,371 1,980,161 1,928,067 2,052,242 2,137,745 2,013,518 1,962,589 2,037,951 2,004,686 2,004,686

Drivers License 741,670 288,913 105,920 560,229 318,354 328,168 328,168

Other 72,275 78,169 70,549 70,880 78,364 63,984 54,822 52,298 57,035 54,718 54,718

Total 2,309,856 2,157,540 2,050,710 1,998,947 2,872,276 2,490,642 2,174,260 2,575,116 2,413,339 2,387,572 2,387,572

Agency Issued Documents

Registrations 7,656,292 5,365,068 5,455,129 5,208,272 5,725,241 5,997,948 6,435,731 7,081,815 6,505,165 6,674,237 6,674,237

Driver Licenses 2,237,581 2,277,417 2,248,978 2,794,909 2,621,606 2,222,548 2,372,554 2,826,719 2,473,940 2,557,738 2,557,738

Permits 497,883 489,350 477,727 484,189 438,819 479,631 492,304 527,322 499,752 506,459 506,459

Titles 2,284,077 2,383,876 2,457,960 2,336,660 2,400,765 2,715,066 2,833,657 2,787,233 2,884,639 2,843,256 2,985,601

Other 1,203,118 1,196,364 1,323,978 1,233,129 1,239,633 1,490,987 1,584,086 1,570,884 1,548,652 1,567,874 1,567,874

Total 13,878,951 11,712,075 11,963,772 12,057,159 12,426,064 12,906,180 13,718,332 14,793,973 13,912,149 14,149,564 14,291,909

Driver License Documents Issued

Photo Licenses - Auto 2,058,163 2,141,728 2,074,778 2,626,409 2,421,228 2,042,771 2,232,084 2,682,776 2,508,919 2,411,357 2,308,205

Photo Licenses - CDL 179,418 135,689 174,200 168,500 200,378 179,777 140,470 144,143 162,983 146,470 167,058

Total 2,237,581 2,277,417 2,248,978 2,794,909 2,621,606 2,222,548 2,372,554 2,826,919 2,671,902 2,557,827 2,475,263

Driver Exam Permits Issued

Permits- Auto 451,526 450,358 439,503 442,594 398,699 437,144 451,282 488,238 478,551 466,136 483,337

Permits - CDL 46,357 38,992 38,224 41,595 40,120 42,487 41,022 42,724 41,338 41,941 46,712

Total 497,883 489,350 477,727 484,189 438,819 479,631 492,304 530,962 519,889 508,077 530,049

Registration Documents Issued

Passenger (WC 1-9) 4,467,464 4,310,234 4,559,273 4,315,025 4,672,703 5,022,194 4,472,785 4,763,760 5,303,082 4,663,153 5,390,138

Passenger @ Commercial Rate 470,516 465,161 477,687 448,381 466,704 494,104 457,368 482,414 489,017 472,581 546,210

Non Passenger 786,060 567,911 547,803 519,693 563,961 553,624 844,056 856,099 770,709 817,138 944,448

Other 2,289,177 2,079,371 1,980,161 1,928,067 2,022,629 2,137,745 2,674,199 2,886,984 2,697,789 2,709,164 3,131,257

Total 8,013,217 7,422,677 7,564,924 7,211,166 7,725,997 8,207,667 8,448,408 8,989,257 9,260,597 8,662,036 10,012,053

Titles Issued (C-of-O) 2,284,077 2,383,876 2,457,960 2,336,660 2,400,765 2,715,066 2,833,657 2,787,233 2,884,639 2,843,256 2,985,601

Registration and Title Documents 10,297,294 9,806,553 10,022,884 9,547,826 10,126,762 10,922,733 11,282,065 11,776,490 12,145,236 11,505,292 12,997,655

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New Car Sales 420,578 420,014 485,857 512,007 551,541 581,196 602,778 599,942 Not forecastedNot forecastedNot forecasted

Used Car Sales 817,203 850,496 845,281 813,842 864,771 891,031 931,026 942,959 Not forecastedNot forecastedNot forecasted

Special Titles Issued

Salvage 15,877 4,973 66,561 99,503 77,515 77,931 80,654 85,119 95,003 87,842 85,970

Abandoned 8,715 7,257 5,703 9,017 9,518 7,615 5,503 6,859 6,859 6,859 6,859

Repossessed 13,288 9,476 13,014 13,191 11,500 8,212 5,834 9,420 9,420 9,420 9,420

Duplicate 4,111 6,572 12,124 9,189 10,032 9,011 8,077 4,520 4,520 4,520 4,520

Foreign 1,018 601 810 1,421 1,783 1,925 1,815 2,365 2,365 2,365 2,365

Salvage Vehicle Inspections (MOS & Inspection Services) 8,089 7,263 7,106 8,530 7,881 8,869 9,597 8,695 7,005 7,495 8,782

Total 51,098 36,142 105,318 140,851 118,229 113,563 111,480 116,978 125,172 118,501 117,916

Special/Personal Plates Issued

Animal Welfare Plate Issuance 1,214 1,250 1,389 1,305 1,228 1,152 1,083 1,431 1,094 1,488 1,522

Animal Welfare Plate Renewals 18,432 17,400 16,119 15,597 14,696 14,163 21,480 12,825 12,201 13,343 13,646

Wildlife Conservation Plate Issuance 934 936 950 1,005 965 1,010 950 1,001 1,043 1,041 1,065

Wildlife Conservation Plate Renewals 12,916 12,458 11,577 11,045 10,422 10,121 9,155 9,442 9,089 9,823 10,046

Shore Protection Plate Issuance.. 4,256 4,127 3,849 4,361 4,286 3,281 3,832 3,965 3,849 4,125 4,219

Shore Protection Plate Renewals. 56,950 53,748 52,483 50,107 47,674 38,786 41,736 42,059 39,914 43,758 44,751

Olympic Plate Issuance..... 226 222 231 260 223 228 233 254 245 264 270

Olympic Plate Renewals..... 2,009 1,850 1,825 1,771 1,699 1,647 1,533 1,569 1,489 1,632 1,669

Battleship Plate Issuance..... 630 641 684 690 667 772 732 784 849 815 834

Battleship Plate Renewals..... 8,360 9,814 11,078 10,610 10,633 9,541 8,781 9,035 13,598 9,400 9,613

Conquer Cancer Issuance......... 2,256 2,307 2,159 1,926 2,616 1,726 1,635 1,535 1,399 1,597 1,633

Conquer Cancer Renewal......... 29,903 25,383 38,549 23,524 22,544 21,667 19,460 19,218 17,957 19,994 20,448

Historic Preservation Plate Issuance 97 113 135 100 114 139 133 123 146 127 130

Historic Preservation Plate Renewal 1,650 1,497 1,495 1,403 1,298 1,255 1,153 1,153 1,064 1,199 1,226

Maritime Plate Issuance......... 158 166 159 206 154 162 175 161 165 167 171

Maritime Plate Renewal......... 2,827 2,643 2,511 2,396 2,239 2,072 1,917 1,915 1,901 1,992 2,037

Pineland Issuance......... 268 240 271 299 303 312 300 320 360 332 340

Pineland Renewal......... 4,219 3,977 3,873 3,659 3,563 3,530 3,241 3,270 3,239 3,402 3,479

Forestry Plate Issuance......... 360 330 405 369 357 409 416 386 432 401 410

Forestry Plate Renewal......... 5,112 4,764 4,485 4,351 4,032 4,110 3,598 3,764 3,406 3,916 4,005

Liberty State Park Issuance......... 297 287 303 294 322 304 318 324 355 337 345

Liberty State Park Renewals......... 3,591 3,349 3,097 2,852 2,806 2,677 2,395 2,431 2,409 2,529 2,586

Deborah Initials 51 79 62 56 46 54 53 52 37 54 55

Deborah Renewals 946 906 813 777 677 633 544 529 504 550 562

Meadowlands Initial 176 152 178 168 183 166 142 197 191 204 209

Meadowlands Renewal 1,402 1,387 1,370 1,368 1,368 1,338 1,203 1,267 1,459 1,318 1,348

Promote Agriculture 609 510 871 832 856 873 823 914 894 950 972

Promote Agriculture Renewal 6,633 5,070 6,494 6,669 5,791 6,520 6,123 6,350 6,272 6,606 6,756

Fallen Officer 4,133 4,469 5,366 5,162 4,897 5,587 5,684 6,407 6,720 6,665 6,816

Fallen Officers Renewals 21,163 20,908 20,159 20,792 21,623 22,348 21,781 23,771 24,542 24,731 25,292

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Organ Donor 316 318 342 358 271 303 323 299 322 311 318

Organ Donor Renewals 2,986 2,900 2,714 2,735 2,614 2,296 2,345 2,321 2,357 2,414 2,469

United We Stand 914 968 1,306 1,153 1,147 1,249 1,350 1,582 1,522 1,645 1,682

United We Stand Renewals 9,347 7,900 7,996 8,106 7,884 7,129 7,506 8,016 8,220 8,339 8,528

Alpha 321 not estimated 332

Alpha Renewal 274 not estimated 282

Total Speciality Plates 205,341 193,069 205,298 186,306 180,198 167,560 172,133 168,670 169,839 175,469 180,066

Cause Plates 17,195 17,115 17,440 19,985 21,936 22,929 22,507 22,124 19,622 21,356 22,345

Sports Plates 1,884 3,885 4,661 490 758 754 571 1,139 1,200 1,200

Data Base Corrections:

Total Incoming Work 81,375 115,149 123,391 79,394 88,039 131,081 153,318 265,892 265,892 265,892 265,892

Total Corrections Processed 8,846 23,825 123,391 89,104 88,039 131,081 153,318 265,892 265,892 265,892 265,892

Transaction Reports 28,467 11,906 48,577 61,230 55,228 83,472 47,324 55,483 55,483 55,483 55,483

Honeywell Processed 50,927 85,136 61,953 137,420 91,168 99,817 81,758 97,169 97,169 97,169 97,169

Customer Phone Group Calls 80,562 94,492 116,968 92,264 108,682 185,860 105,336 98,257 98,257 98,257 98,257

Renewal Corrections 940 11,700 6,811 10,853 27,927 16,577 14,495 42,615 42,615 42,615 42,615

Agency Help Line

AHL Calls 139,956 112,526 66,416 58,839 63,937 63,815 61,765 65,000 65,000 65,000

CDL Calls 36,441 37,372 35,915 32,624 37,014 34,237 33,840 35,000 35,000 35,000

TVR Calls 26,737 14,631 9,696 10,240 12,454 13,531 14,024 16,000 16,000 16,000

Supervisor Calls 3,890 4,090 3,135 2,850 3,333 3,482 2,964 3,500 3,500 3,500

Lien Holder Calls 69 226 1,631 1,435 1,727 1,606 1,222 1,200 1,200 1,200

Total Answered Calls 207,093 168,845 116,793 105,988 118,465 116,671 113,815 120,700 120,700 120,700

Abandoned Calls 8,609 6,297 5,411 4,238 6,721 7,415 5,580 6,500 6,500 6,500

Total Answered & Abandoned 215,702 175,142 122,204 110,226 125,186 124,086 119,395 127,200 127,200 127,200

Imaging Systems

Total Documents Microfilmed 29,303,627 25,827,609 15,296,830 25,751,476 11,803,900 14,963,696 49,801,523 25,302,422 26,708,869 28,078,389 28,587,812

In-House 13,397,168 15,987,177 14,129,468 24,314,948 9,322,489 7,270,073 4,277,395 4,408,256 3,724,711 5,094,231 5,603,654

Rotary (In House) 653,969 775,721 557,054 441,751 640,249 743,507 741,947 665,075 732,158 732,158 732,158

Vendor-Regular 15,164,286 8,985,809 478,140 987,581 1,840,862 6,946,815 44,776,688 20,225,561 22,248,117 22,248,117 22,248,117

Vendor ~ [Archives] 88,204 78,902 132,168 7,196 300 3,301 5,493 3,530 3,883 3,883 3,883

Remittance Processor 4,621,060 3,860,120 4,359,580 4,435,872 4,132,840 4,850,240 4,465,434 5,053,352 5,558,687 5,558,687 5,558,687

NJ Convictions Received 1,735,030 1,628,862 1,500,002 1,501,788 1,576,577 1,605,909 1,602,032 1,562,679 1,580,700 1,599,822 1,601,200

NJ Convictions Processed (ATS,MF1,OS) 1,131,663 1,058,997 1,105,920 1,115,693 1,174,561 1,136,738 1,140,886 1,240,444 1,268,442 1,255,392 1,298,105

Regional Service Centers:

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Customers

Total Conference Walk-ins [State-wide] 294,227 278,088 251,230 290,686 242,399 253,349 222,069 249,723 252,711 266,517 268,017

Scheduled Conferences [State-wide] 7,247 5,934 3,660 2,071 5,297 8,134 5,434 5,872 5,872 5,872 5,872

License Review Cases Conducted [State-wide] 7,765 6,394 10,272 12,619 5,972 6,565 6,397 5,657 5,704 5,754 5,804

Misuse/Fraud/Multiple Cases [State-wide] 6,394 5,187 6,215 10,047 5,278 5,519 5,950 5,374 5,414 5,464 5,514

NDR/Tiebreaker Cases [State-wide] 1,371 1,207 4,057 2,572 694 1,046 447 283 290 290 290

Total 301,992 284,482 261,502 303,305 248,371 259,914 228,466 255,380 258,415 272,271 273,821

Deptford Walk-Ins Customers 64,588 56,847 53,572 59,489 56,352 52,875 53,730 55,171 55,500 56,000 56,500

Deptford License Review Cases Conducted 252 0 6 0 0 0 367 503 550 600 650

Deptford Scheduled Conferences 1,532 785 427 34 113 196 0 0 0 0 0

Deptford Misuse/Fraud/Multiple Cases 1,218 692 362 29 98 165 339 460 500 550 600

Deptford NDR/Tiebreaker Cases 314 93 65 5 0 31 28 43 50 50 50

Trenton Walk-Ins Customers 53,867 46,588 36,168 39,417 38,687 39,410 42,054 40,165 40,165 40,165 40,165

Trenton License Review Cases Conducted 1,697 5,589 3,029 1,964 1,891 1,722 5,216 4,742 4,742 4,742 4,742

Trenton Scheduled Conferences 1,733 2,597 2,208 4,607 4,368 3,572 1,815 1,930 1,930 1,930 1,930

Trenton Misuse/Fraud/Multiple Cases 1,218 2,123 2,177 4,202 4,015 3,257 3,118 2,572 2,572 2,572 2,572

Trenton NDR/Tiebreaker Cases 515 474 31 405 353 315 283 240 240 240 240

Eatontown Walk-In Customers 49,526 44,771 47,138 46,613 49,341 43,268 42,359 43,833 44,500 45,500 46,500

Eatontown Scheduled Conferences 866 31 0 0 50 0 0 0 0 0 0

Eatontown License Review Cases Conducted 2,552 331 12 166 0 0 0 0 0 0 0

Eatontown Misuse/Fraud/Multiple Cases 1,369 300 10 126 36 0 0 0 0 0 0

Eatontown NDR/Tiebreaker Cases 317 58 2 40 14 0 0 0 0 0 0

Paterson Walk-In Customers 3,357 16,895 21,764 29,827 38,797 58,956 55,257 62,892 62,892 62,892 62,892

Paterson Scheduled Conferences Held..... 1,140 18 0 0 766 2,113 3,619 3,942 3,942 3,942 3,942

Paterson License Reviw Cases Conducted 2,395 279 70 119 659 1,619 1,714 1,600 1,600 1,600 1,600

Paterson Misuse/Fraud/Multiple Driver License Cases Handled 1,108 204 55 37 97 985 1,905 2,342 2,342 2,342 2,342

Paterson National Driver Registry/Tie Breaker Cases Handled 147 57 15 82 10 326 0

Newark Walk-In Customers 44,875 42,963 43,878 48,225 59,222 58,840 28,669 47,662 61,960 61,960 61,960

Newark Scheduled Conferences Held..... 221 296 625 107 0 2,253 0 0 0 0 0

Newark License Reviw Cases Conducted 139 153 398 806 1,349 1,486 724 0 0 0 0

Newark Misuse/Fraud/Multiple Driver License Cases Handled 118 136 482 692 1,032 1,112 588 0 0 0 0

Newark National Driver Registry/Tie Breaker Cases Handled 21 17 79 114 317 374 136 0 0 0 0

Regional Service Center Support: License Review Cases Investigated 1,336 2,876 5,669 6,418 6,443 4,589 4,052 3,158 3,158 3,158 3,158

Regional Service Center Support: Misuse/Fraud/Multiple Cases 1,336 1,790 4,057 4,547 5,043 2,667 2,404 1,614 1,614 1,614 1,614

National Driver Registry/Tie Breaker Cases Handled RSC [Support Group] 0 1,086 1,612 1,871 1,400 1,922 1,648 1,544 1,544 1,544 1,544

Telephone Center:

Inquires Answered

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General Information 957,798 1,005,918 946,480 834,050 797,453 799,233 1,491,654 1,453,555 1,451,842 1,602,544 1,833,145

Suspensions & Restorations 530,000 487,744 490,545 404,241 420,169 455,934 1,188,288 1,108,708 1,108,708 1,108,708 1,108,708

Total Inquires Answered 1,487,798 1,493,662 1,437,025 1,238,291 1,217,622 1,255,167 2,679,942 2,562,263 2,560,550 2,711,252 2,941,853

Businesses Licensed:

Dealers 3,860 3,910 3,930 4,000 3,977 4,687 3,931 3,932 3,916 4,041 4,390

Cars (New and Used) 3,807 3,857 3,877 3,948 3,926 4,640 3,888 3,888 3,953 3,995 4,027

Cars - New 900 874 852 852 823 803 805 794 802 810 817

Cars - Used 2,907 2,983 3,025 3,096 3,103 3,837 3,083 3,094 3,151 3,185 3,210

Leasing Companies 50 50 50 49 50 46 43 44 39 46 38

Mopeds 3 3 3 3 1 1 0 0 0 0 0

Auto Body Repair Facilities 1,582 1,559 1,622 1,568 1,696 1,627 1,668 1,622 1,705 1,649 1,578

Driving Schools 254 272 283 281 288 288 296 292 295 301 321

Driving School Instructors 1,387 1,393 1,468 1,545 1,565 1,459 1,568 1,567 1,602 1,621 1,715

Private Inspection Facilities (PIF) 1,355 1,290 1,285 1,259 1,260 1,290 1,346 1,244 1,213 1,291 1,125

Emergency Light Permits 14,865 14,465 14,473 13,361 12,643 12,368 11,910 11,534 11,475 11,541 11,552

Driver Control:

Suspension Orders (Administrative, Courts, UMS)

MVC Proposed Suspensions (including UMS) 287,435 182,772 292,980 291,283 313,770 307,337 293,436 317,743 320,975 323,628 322,895

MVC Proposed Administrative Suspensions 214,658 182,772 197,631 202,477 207,825 201,533 188,896 199,341 201,155 203,124 201,995

MVC Administrative Suspensions

Alcohol Related Suspensions (out of State) 10,358 9,649 8,018 6,837 7,848 8,226 7,641 8,011 7,945 8,025 7,899

Point System Suspensions 8,373 8,008 6,510 6,315 6,514 5,889 6,130 5,929 5,824 6,125 6,000

Surcharge Suspensions (ACS) 195,998 196,351 184,731 182,604 192,835 183,797 189,175 187,336 178,915 189,100 189,450

Other Suspensions 124,758 127,370 127,420 127,476 134,049 139,882 129,747 137,145 138,599 136,777 133,215

SubTotal 339,487 341,378 326,679 323,232 341,246 337,794 332,693 338,421 331,283 340,027 336,564

Court Suspensions

Alcohol Related Suspensions (in NJ) 30,946 26,980 25,848 25,132 23,255 22,824 22,241 19,760 19,002 21,302 21,845

Comprehensive Drug Reform Act 11,513 8,942 8,955 8,526 10,543 7,614 5,998 6,336 6,342 7,121 7,240

Parking Offense Adjudication Act 101,136 101,649 99,566 94,046 92,491 87,517 101,597 110,914 86,046 108,124 108,992

Other Suspensions 167,887 168,958 170,853 176,767 183,480 195,361 191,576 184,615 192,498 186,210 187,120

SubTotal 311,482 306,529 305,222 304,471 309,769 313,316 417,412 321,625 303,888 322,757 325,197

Uninsured Motorist Program:

Proposed Registration Suspensions 72,777 Not reported 95,349 88,806 105,945 105,804 104,540 118,402 119,820 120,504 120,900

Uninsured Motorist Suspensions

Registration Suspensions 42,926 Not repoted 58,777 56,650 70,965 65,871 67,509 74,883 71,254 69,452 70,185

Driver License Suspensions 32,157 Not reported 24,150 23,939 29,315 29,128 28,940 34,087 32,981 33,015 31,022

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SubTotal 75,083 0 82,927 80,589 100,280 94,999 96,449 108,970 104,235 102,467 101,207

Total Suspension Orders (Administrative, Courts, UMS) 726,052 647,907 631,901 627,703 651,015 651,110 846,554 660,046 635,171 662,784 661,761

Total Driver License/Registration Restorations 274,534 265,916 261,074 254,031 263,669 266,819 268,102 270,636 257,279 272,010 273,245

Response to E-Mail Inquiries 29,125 26,225 25,976 33,239 36,318 29,569 25,318 21,686 20,496 24,074 27,055

Website Hits 11,665,943 13,196,147 13,713,101 16,076,841 12,445,307 14,054,693 11,567,443 10,791,610 11,208,078 12,734,100 14,264,366

Medical Review Number of Cases Opened 4,352 4,359 4,655 4,376 4,134 3,811 4,144 4,057 3,860 4,012 4,097

MAIL Processing:

Mailings

Documents Mailed (DL/Reg/Titles) 11,350,107 11,068,557 11,488,192 11,331,269 11,300,304 11,468,363 11,213,053 7,798,031 7,728,220 8,101,080 9,987,120

Notices Mailed (Susp./Rest./Surcharge/Proposed) 1,766,251 1,770,005 1,776,308 1,747,720 1,773,889 1,736,648 1,789,109 1,861,131 1,886,296 1,931,796 2,381,544

Mailings for Other State Agencies 27,755 22,066 34,868 2,947 1,264 930 23,502 23,094 24,036 23,888 29,449

Other Mailings 0 1,909,362 225,306 111,839 379,200 4,282 3,055 4,750,586 4,043,454 4,933,236 6,081,794

Total 13,144,113 14,769,990 13,524,674 13,193,775 13,454,657 13,210,223 13,028,719 14,432,842 13,682,006 14,990,000 18,479,907

Motor Carriers:

Fuel Use Tax Program:

Permits Issued 6,801 8,200 3,859 2,883 3,776 3,300 3,500 3,300 3,300

Decals Issued 61,719 62,506 62,875 62,184 64,150 65,388 69,356 69,860 68,500 68,000 68,000

Tax Reports Processed 44,627 43,209 44,074 42,916 43,155 49,980 42,889 42,678 42,500 42,500 42,500

Audits 174 98 126 292 443 437 481 475 475 465 410

International Registration Plan (IRP)

Permits Issued 5,963 7,287 6,240 5,856 5,392 5,040 5,200 5,000 5,000

Initials 7,622 9,118 9,153 9,567 9,714 9,826 9,785 8,139 8,000 8,200 8,000

Renewals 43,972 42,970 42,645 41,773 43,284 42,125 41,683 45,693 44,000 43,500 43,000

Audits 255 381 270 659 984 709 630 432 475 465 465

Enhanced Inspection:

N.J. Inspections/Reinspections...........

Centralized ~ Inspections/Reinspections

Initial Inspections [Centralized] ....................... 1,975,456 1,577,304 1,799,622 1,719,206 1,888,892 1,736,459 1,829,358 1,639,949 1,746,378 1,753,674 1,768,207

ReInspections [Centralized] ....................... 479,543 250,901 215,758 202,100 211,578 200,434 195,226 161,081 161,259 161,170 161,214

Sub Total 2,454,999 1,828,205 2,015,380 1,921,306 2,100,470 1,936,893 2,024,584 1,801,030 1,907,637 1,914,844 1,929,421

Speciality Inspections…………... 10,302 9,224 8,908 8,492 8,906 9,271 10,190 8,681 9,376 8,745 9,285

Private Inspection Facility ~ Inspections/Reinspections

Initial Inspections [Private Inspection Facilities] ....................... 432,455 316,594 348,768 310,241 310,527 281,107 280,439 237,513 239,432 242,400 269,804

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Reinspections [Private Inspection Facilities] ....................... 135,668 97,433 85,920 68,360 65,316 55,764 49,046 33,416 29,844 35,350 46,677

Sub Total 568,123 414,027 434,688 378,601 375,843 336,871 329,485 270,929 269,276 277,750 316,481

School Bus ~ Inspections/Reinspections

Initial Inspections [School Bus] ....................... 42,561 42,734 43,868 44,542 45,049 46,178 46,851 46,508 46,531 48,000 50,400

Reinspections [School Bus] ....................... 30,173 26,880 27,386 29,671 30,964 32,020 31,575 30,711 29,075 31,000 32,550

Sub Total 72,734 69,614 71,254 74,213 76,013 78,198 78,426 77,219 75,606 79,000 82,950

Commercial Bus ~ Inspections/Reinspections

Initial Inspections [Commercial Bus] ....................... 7,903 8,696 8,460 8,447 8,359 8,013 8,264 8,084 8,479 8,135 8,542

Reinspections [Commercial Bus] ....................... 6,957 7,543 4,819 5,245 5,642 5,203 5,289 4,353 4,332 4,419 4,640

Sub Total 14,860 16,239 13,279 13,692 14,001 13,216 13,553 12,437 12,811 12,554 13,182

Initial Inspections

Initial Approval Stickers Issued 13,218 14,094 16,630 15,069 14,025 14,196 15,819 16,042 16,500 16,500 16,500

Initial 30 Day Rejection Stickers Issued 9,153 8,306 5,509 5,905 5,916 6,270 5,916 6,736 6,850 6,950 7,050

Initial Out Of Service 18,665 19,209 20,468 22,302 23,585 24,030 24,943 21,563 22,500 23,000 23,500

Total 41,036 41,609 42,607 43,276 43,526 44,496 46,678 44,341 45,850 46,450 47,050

Re-Examinations [Reinspections]

Re-Exam Rejection 2,111 1,416 1,248 1,969 2,173 2,137 1,797 2,502 2,600 2,700 2,800

Re-Exam Approval 27,972 25,341 25,047 27,372 28,635 29,310 29,678 27,559 28,000 28,500 29,000

Replacement Stickers 90 123 155 63 0 0 0 0 0 0 0

Total 30,173 26,880 26,450 29,404 30,808 31,447 31,475 30,061 30,600 31,200 31,800

Specification Inspections (Sub Total) 1,535 1,125 1,602 1,598 2,003 2,255 2,354 2,814 3,023 3,000 3,150

Moblie Inspection Teams - Pass 17,068 10,373 12,120 9,890 7,770 9,724 10,374 9,414 10,923 9,835 9,565

Moblie Inspection Teams - Rejections 9,035 5,250 5,206 4,413 5,892 4,350 4,411 3,622 4,383 4,115 4,532

Mobile Inspections Teams ( Total) 26,103 15,623 17,326 14,303 13,662 14,074 14,785 13,036 15,306 13,950 14,097

Total N.J. Inspections/Reinspections........... 3,133,796 2,337,818 2,549,158 2,398,513 2,590,898 2,390,778 2,473,377 2,186,146 2,293,035 2,309,843 2,368,566

Centralized Initial Inspection Rejections:

Safety Systems............................ 252,590 120,783 102,081 97,774 99,115 100,362 97,758 90,886 91,000 91,000 91,000

Brakes.................................... 102,570 11,164 10,218 9,930 9,007 9,250 8,639 6,806 6,900 6,900 6,900

Emissions................................. 94,467 187,515 197,989 187,505 192,874 181,509 179,173 155,396 156,000 156,000 156,000

Steering & Susp/Tires..................... 24,425 3,888 2,708 2,188 2,115 1,701 1,589 1,370 1,400 1,400 1,400

Credentials............................... 83,927 57,006 44,721 49,808 80,828 88,873 107,237 87,846 88,000 88,000 88,000

Miscellaneous............................. 54,053 14,112 5,258 4,632 4,589 4,877 4,644 3,142 3,200 3,200 3,200

Private Inspection Facility (PIF) Audits........ 18,276 16,846 17,430 19,844 22,495 20,519 20,674 19,759 20,000 20,000 20,000

Driver Testing:

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Vision Tests 240,472 210,167 200,634 217,264 204,330 data not reported 209,439 182,693 195,028 221,058 243,163

Written Tests 376,297 338,747 372,330 250,417 260,643 data not reported 395,175 367,267 413,086 444,000 489,977

Road Tests 204,533 211,318 230,394 213,979 228,824 227,227 264,923 239,213 234,869 244,021 241,613

Road Tests - CDL 15,630 12,648 15,718 16,488 17,327 16,273 17,997 16,969 18,933 17,310 17,631

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