disaster recovery presentation

© 2011 ServiceMaster Clean. All right reserved.© 2011 ServiceMaster Clean. All right reserved.

Disaster Recovery Program

Presented by: Tim Schaefer

Owner: ServiceMaster Disaster Relief by Schaefer KS/ MO

Date: 06/07/12

Restoring Peace of Mind ®


Our Company

Restoring Peace of Mind®

© 2011 ServiceMaster Clean. All right reserved.

The ServiceMaster Commitment


Resources of a $3.2B Global Business

The ServiceMaster Company is a proven leader in both residential and commercial services within the United States and around

the world.


We Help you Prepare for the Unexpected

Restoring Peace of Mind


Pre-Loss Agreement

• 866 RECOVER is a pre-loss agreement that allows companies to use ServiceMaster as their vendor of choice to mitigate losses. This ensures the company that immediate actions will be taken when a disaster occurs to mitigate the loss.


Priority Restoration Services

• Do you have a plan? • Our program is designed

to be part of a company’s Contingency or Disaster Recovery Plan.

• 866 RECOVER Clients are given priority service in the event of a major storm of regional disaster.



One Call – Immediate Response

• 1-866-RECOVER (866-732-6837)

• 24/7/365 emergency response

• On-site within 2-4 hours

• Certified trained, insured, experienced technicians

• Pre-defined rates• Centralized billing



Organized to Deploy our Network

Specialized commercialtraining equips us to respond to any size commercial loss – anywhere in the United states.

Organized to harness the power of our national footprint and the capabilities and experience of our network


Certified Disaster Recovery Locations

12 - Strategically positioned Command and Control centers

27 - Countries where we have performed restoration services

60 - Years of restoration experience

600+ - First Response locations

1,000+ - Franchised Locations

56,000,000 - Our team has managed projects as large as $56 million in scope

3,500,000,000 - Backed by a $3.5 billion company


US Certified Disaster Recovery Locations


Most Common 866 RECOVER Losses

•Pipe breaks•Sewage back-ups•Ceiling leaks•Floods•Fires•Sprinkler head breaks•Vandalism•Dumpster fires•Odor damage•Trauma - Bio hazard cleanup



Our Services



Mitigation and Restoration Services

Fire and smoke restoration Water damage restoration Water extraction, drying, dehumidification Building stabilization Safety and compliance Soot removal Complete building and contents cleaning Carpet, rug and upholstery cleaning Odor control

When disasters such as fire or flood impact your business we provide the

following services


Specialized Services

Aside from our general restoration services, we also offer these specialized service

Mold remediation by mold specialists HVAC duct cleaning Antiques and fine art restoration Electronic equipment restoration Data and document recovery Furniture refinishing Biohazard cleaning Crime scene clean-up


Commercial Reconstruction

Temporary structural repairs and stabilization Securing of property Controlled demolition and debris removal Full-spectrum reconstruction services Carpet installation Ductwork reconstruction Tarping and roofing

Where there is disaster, there is often a need for

reconstruction and repair. We offer a

variety of services which include both cosmetic,

as well as structural reconstruction.


Management Services

We work with you before the threat of disaster serving as a

resource and guide for preparation.

We continue to serve you throughout and following disasters,

centralizing all of the necessary services in

one company

Contingency plan consulting Commercial project management Construction consulting Real-time online claims Management and reporting Single-source loss management Centralized billing Project estimating


866 RECOVER Program Restoration Services

2011 DR First Quarter Workshop-

• Water & flood damage restoration

• Drying & dehumidification

• Fire and smoke restoration

• Building stabilization

• Emergency Board-up/Tarp

• Document drying & recovery

• Controlled demolition

• Reconstruction

• Project management & consulting

• Mold remediation

• HVAC duct cleaning

• Biohazard cleaning

• Building and site security

• Decontamination

• Soot, smoke, corrosion

• Complete building and contents cleaning

• Safety and compliance

• Document drying and recovery

• Temporary fencing


866 Recover Claim Review

• ServiceMaster Clean home office reviews all claims to ensure claim accuracy, completeness and compliance to our program including:Initial Estimate with opening statement with

scope, dates and timesFinal Estimate and all documentationAuthorization to Perform Work, Statement of

Satisfaction and Authorization to Pay formsSource/damage photosAdherence to standardized commercial pricing


Our Experience




IOWA STATE UNIVERSITY Despite flooding that damaged 17 facilities and 52 buildings, including sensitive areas such as museum collections, athletic facilities, and residence halls, ServiceMaster was able to restore the Iowa State campus in time for the start of the fall semester.

“It is without hesitation I recommend ServiceMaster for disaster recovery services”

Bob Currie, Director of Facility Services Iowa State University

BILOXI REGIONAL MEDICAL CENTERIn the aftermath of Hurricane Katrina, ServiceMaster provided Biloxi Regional Medical Center much needed power, water, sanitation service and fuel, allowing the hospital to maintain operations despite the devastating disaster.

“If it had not been for the team effort of ServiceMaster, the hospital would have been closed.”

Darrin Ivey, Director of Support Services Biloxi Regional Medical Center



THAILAND FLOODSIn response to the historic flooding in Thailand in 2011, ServiceMaster mobilized to service its many clients in the affected areas. “I am not only impressed by the work done by ServiceMaster but more importantly how it is done. ServiceMaster’s style of leadership is an unexpected gift. Thank you for all you have done…you are right when you say, ‘people matter to us’”.

Rich Faber, CFO Vision Ease

TROPICAL STORM IRENEHeavy rain from Tropical Storm Irene flooded businesses along the Northeast coast of the United States in the summer of 2011. ServiceMaster rapidly responded to its clients’ needs throughout the affected areas, mitigating claim severity and minimizing business interruption.

Reference:Jim ShaferDirector of SafetyMaines Paper & Food


Expertise Across Industries

• Hotel/Resort• Offices Spaces • Industrial/

Warehouse• Manufacturing

Facilities/• Production Plants• HealthCare • Multi-Family Housing• Casinos

• Schools/Universities

• Government Facilities

• Municipalities• Retail Spaces• Food Services/Food

Processing Plants • Entertainment

Facilities



• To provide your business a guaranteed service source in your time of need

• Minimize business interruptions, and severity of the disruption to operations

• Resume critical operations ASAP

• Minimize financial loss

• Expedite the restoration of services

• Maintain a positive image of the organization/business

866 RECOVER Purpose



Consistent Results Coast to Coast

•24/7/365 emergency response •Emergency procedures planning assistance •Experts in emergency mitigation and property recovery •Proven restoration procedures and technology •Full-spectrum reconstruction services and project management

•Work with major insurance companies and self-insured businesses •Competitive, industry approved rates •Real-time reports to help with your budgeting and risk management review •Centralized billing •Locally-owned businesses, backed by national resources


ServiceMaster Disaster Relief by Schaefer

-Large Loss Certified-FBI Background Checked employees for Homeland security work-We own Kansas and Missouri Franchises-Top 5% of all SM franchises nationally-Your Disaster large or small will be our priority-We have KC covered!

Close to home here in KC


Local Disasters

Tallest Residential building in KC: One broken pipe….68 insurance claims

SRS: Fire starts, sprinkler comes on….big mess…only down for one day!


Local Contact Information for Immediate Local

Response

Restoring Peace of Mind®

Owner: Tim SchaeferServiceMaster Disaster Relief by SchaeferKansas Office: 913-888-3722Missouri Office: 816-229-1012Email address: [email protected]


Next Steps:

-Q & A from today’s presentation?-Help us gain an understanding of how you currently operate

-How do you handle disaster situations now?-Do you have a central point of contact for disasters?-Are there facilities that would take priority?

-Determine if we are a fit for your needs if given the opportunity

disaster recovery presentation

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