disability detail report · 1 . detailed breakdown of disability-related complaint data reported to...
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![Page 1: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/1.jpg)
Appendix D
APPENDIX D
![Page 2: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/2.jpg)
1
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016)
Total number of complaints reported to DOT: 3
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Other 0 0 0 0 0 2 0 0 0 0 0 0 0 2
![Page 3: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/3.jpg)
2
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ACM AIR CHARTER LUFTFAHRTGESELLSCHA (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 4: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/4.jpg)
3
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ACROPOLIS AVIATION LTD (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 5: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/5.jpg)
4
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AER LINGUS LIMITED (2016)
Total number of complaints reported to DOT: 29
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Failure to Provide Assistance
0 0 0 0 0 17 0 0 0 0 0 0 0 17
Damage to Assistive Device
0 0 0 0 0 9 0 0 0 0 0 0 0 9
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 6: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/6.jpg)
5
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AEROENLACES NACIONALES S.A. DE C.V. (2016)
Total number of complaints reported to DOT: 2
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 7: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/7.jpg)
6
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AEROFLOT RUSSIAN AIRLINES (2016)
Total number of complaints reported to DOT: 2
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 2 0 0 0 0 2
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 8: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/8.jpg)
7
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AEROGAL (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 9: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/9.jpg)
8
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AEROLINEAS ARGENTINAS, S.A. (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 10: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/10.jpg)
9
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AEROVIAS DE MEXICO, S.A. DE C.V. (2016)
Total number of complaints reported to DOT: 9
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 1 1 0 0 0 0 0 0 2
Seating Accommodation
0 0 0 0 0 0 0 0 1 0 1 0 0 2
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 1 0 1 0 1 0 0 3
![Page 11: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/11.jpg)
10
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AIR ATLANTA-ICELANDIC (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 12: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/12.jpg)
11
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AIR BERLIN (2016)
Total number of complaints reported to DOT: 61
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 6 0 0 0 0 0 0 0 6
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Seating Accommodation
0 0 0 0 0 38 0 0 0 0 0 0 0 38
Failure to Provide Assistance
0 0 0 0 0 6 0 0 0 0 0 0 0 6
Damage to Assistive Device
0 0 0 0 0 7 0 0 0 0 0 0 0 7
Storage and Delay of Assistive Device
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 13: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/13.jpg)
12
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AIR BUSAN (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 14: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/14.jpg)
13
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AIR CANADA (2016)
Total number of complaints reported to DOT: 179
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 1 3 0 2 0 0 0 0 6
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 1 0 0 10 0 0 0 4 15
Failure to Provide Assistance
0 0 14 4 0 106 1 0 16 0 0 0 3 144
Damage to Assistive Device
0 0 0 0 0 2 0 0 0 1 0 0 0 3
Storage and Delay of Assistive Device
0 0 0 0 0 2 1 0 0 4 0 0 0 7
Service Animal Problem
0 0 0 0 0 0 0 0 0 1 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 1 0 0 1 0 0 0 1 3
![Page 15: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/15.jpg)
14
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AIR CANADA ROUGE LP (2016)
Total number of complaints reported to DOT: 193
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 1 0 0 1 0 2
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 1 1
Seating Accommodation
1 1 0 0 0 1 0 0 20 0 0 0 9 32
Failure to Provide Assistance
0 1 1 0 0 107 0 0 20 0 3 0 2 134
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 2 0 0 0 2
Storage and Delay of Assistive Device
0 0 0 0 0 2 0 0 3 0 0 0 0 5
Service Animal Problem
0 0 0 0 0 0 0 0 5 0 0 0 0 5
Unsatisfactory Info
0 0 0 0 0 0 1 0 0 0 0 0 0 1
Other 0 0 0 0 1 2 0 0 7 0 0 0 1 11
![Page 16: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/16.jpg)
15
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AIR CHINA (2016)
Total number of complaints reported to DOT: 1
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 17: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/17.jpg)
16
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AIR EUROPA LINEAS AEREAS, S.A.U. (2016)
Total number of complaints reported to DOT: 9
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Damage to Assistive Device
0 0 0 0 0 5 0 0 0 0 0 0 0 5
Storage and Delay of Assistive Device
0 0 0 0 0 2 0 0 0 1 0 0 0 3
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 18: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/18.jpg)
17
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AIR INDIA (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 19: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/19.jpg)
18
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AIR JAPAN, CO., LTD. (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 20: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/20.jpg)
19
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AIR NEW ZEALAND LIMITED (2016)
Total number of complaints reported to DOT: 77
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 3 0 0 17 0 0 0 0 20
Failure to Provide Assistance
0 0 0 0 0 27 2 0 1 0 1 0 0 31
Damage to Assistive Device
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Storage and Delay of Assistive Device
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 3 0 0 3
Unsatisfactory Info
0 0 0 0 0 3 0 0 3 1 0 0 0 7
Other 0 1 0 0 0 1 1 0 3 1 1 0 5 13
![Page 21: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/21.jpg)
20
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AIR SERBIA (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 22: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/22.jpg)
21
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AIR TAHITI NUI AIRLINES (2016)
Total number of complaints reported to DOT: 1
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 23: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/23.jpg)
22
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AIR TRANSAT A.T., INC. (2016)
Total number of complaints reported to DOT: 18
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Failure to Provide Assistance
0 0 0 0 0 4 0 0 0 0 0 0 0 4
Damage to Assistive Device
0 0 0 0 0 6 0 0 0 4 0 0 0 10
Storage and Delay of Assistive Device
0 0 0 1 0 1 0 0 0 1 0 0 0 3
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 24: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/24.jpg)
23
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ALASKA AIRLINES, INC. (2016)
Total number of complaints reported to DOT: 469
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
1 0 0 0 1 1 0 0 0 0 0 0 0 3
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 3 2 0 32 0 3 0 0 40
Failure to Provide Assistance
3 0 0 0 0 220 0 0 18 3 1 0 1 246
Damage to Assistive Device
0 0 0 0 0 2 0 0 0 9 0 0 0 11
Storage and Delay of Assistive Device
0 0 0 0 1 1 0 0 0 5 0 0 0 7
Service Animal Problem
0 0 0 0 0 0 0 0 47 1 10 0 1 59
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 4 2 1 0 0 3 1 0 32 3 1 0 56 103
![Page 25: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/25.jpg)
24
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ALITALIA SOCIETA AEREA ITALIANA (2016)
Total number of complaints reported to DOT: 40
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 1 0 0 6 0 0 0 0 7
Failure to Provide Assistance
1 0 0 0 0 3 0 0 2 0 0 0 0 6
Damage to Assistive Device
0 0 0 0 0 0 0 0 3 0 0 0 0 3
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 7 1 0 0 0 8
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 1 0 0 5 0 0 0 0 6
Other 0 0 0 0 0 6 0 0 4 0 0 0 0 10
![Page 26: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/26.jpg)
25
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ALL NIPPON AIRWAYS CO., LTD. (2016)
Total number of complaints reported to DOT: 38
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 2 0 0 1 0 0 0 0 3
Failure to Provide Assistance
1 0 0 0 0 22 0 0 3 0 0 0 0 26
Damage to Assistive Device
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Storage and Delay of Assistive Device
0 0 0 0 0 3 0 0 0 1 0 0 0 4
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 27: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/27.jpg)
26
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ALLEGIANT AIR, INC. (2016)
Total number of complaints reported to DOT: 538
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 41 0 14 9 1 0 7 72
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 1 0 0 0 0 0 0 2 3
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
1 0 1 0 0 4 0 0 29 5 0 0 4 44
Failure to Provide Assistance
0 0 0 0 0 140 0 0 9 2 0 0 0 151
Damage to Assistive Device
0 0 0 0 0 44 0 0 0 0 0 0 0 44
Storage and Delay of Assistive Device
0 0 0 0 0 3 0 0 1 1 0 0 0 5
Service Animal Problem
0 0 0 0 0 0 0 0 16 33 1 0 0 50
Unsatisfactory Info
0 1 2 0 0 33 8 0 46 21 1 0 15 127
Other 1 1 0 0 0 12 1 0 22 4 0 0 1 42
![Page 28: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/28.jpg)
27
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AMERICAN AIRLINES, INC. (2016)
Total number of complaints reported to DOT: 6,309
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 2 0 0 0 4 5 0 13 0 2 0 0 26
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 1 0 1 0 0 2
Security Issues Regarding Disability
0 1 0 0 0 3 0 0 3 0 0 0 0 7
Aircraft Not Accessible
0 0 0 0 0 5 0 0 5 1 0 0 0 11
Airport Not Accessible
0 0 0 1 0 4 0 0 4 0 0 0 0 9
Advance Notice Dispute
0 0 0 0 0 11 0 0 7 1 1 0 0 20
Seating Accommodation
5 3 1 3 0 39 1 0 595 2 4 0 6 659
Failure to Provide Assistance
31 24 4 9 5 2811 14 0 813 73 13 0 31 3828
Damage to Assistive Device
0 1 0 1 0 67 1 0 11 38 0 0 0 119
Storage and Delay of Assistive Device
0 0 0 2 1 55 1 0 68 134 1 0 0 262
Service Animal Problem
0 1 0 0 0 0 0 0 415 4 3 0 7 430
Unsatisfactory Info
4 9 0 0 0 29 2 0 47 6 0 0 5 102
Other 7 10 5 0 0 280 8 0 416 51 4 0 53 834
![Page 29: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/29.jpg)
28
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AMERICAN EAGLE AIRLINES, INC. (2016)
Total number of complaints reported to DOT: 834
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 1 1 0 2 0 0 0 0 4
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 1 0 1 0 0 2
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 1 0 0 3 0 0 0 0 4
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 1 2 0 50 1 0 0 0 54
Failure to Provide Assistance
8 6 1 1 0 568 1 0 120 7 1 0 3 716
Damage to Assistive Device
0 0 0 0 0 10 0 0 4 5 0 0 0 19
Storage and Delay of Assistive Device
0 0 0 0 0 6 0 0 9 20 0 0 0 35
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 30: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/30.jpg)
29
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AMERISTAR AIR CARGO, INC. (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 31: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/31.jpg)
30
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ARIK AIR INTERNATIONAL USA LLC (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 32: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/32.jpg)
31
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ARKIA ISRAELI AIRLINES, LTD. (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 33: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/33.jpg)
32
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ARUBA AIRLINES (2016)
Total number of complaints reported to DOT: 1
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 1 0 0 0 0 0 0 0 1
![Page 34: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/34.jpg)
33
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ASIANA AIRLINES, INC. (2016)
Total number of complaints reported to DOT: 7
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 2 0 0 0 0 0 0 0 0 2
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 3 0 0 0 0 0 0 0 0 3
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 1 0 0 0 0 0 0 0 0 1
Other 0 0 0 0 1 0 0 0 0 0 0 0 0 1
![Page 35: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/35.jpg)
34
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ATLAS AIR, INC. (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 36: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/36.jpg)
35
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AUSTRIAN AIRLINES AG (2016)
Total number of complaints reported to DOT: 39
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 5 0 0 0 0 5
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 4 0 0 3 0 0 0 1 8
Failure to Provide Assistance
0 0 0 0 0 15 0 0 0 0 0 0 0 15
Damage to Assistive Device
0 0 0 0 0 5 0 0 0 1 0 0 0 6
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 3 0 0 2 0 0 0 0 5
![Page 37: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/37.jpg)
36
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AVIANCA, S.A. (2016)
Total number of complaints reported to DOT: 12
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 1 1
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Failure to Provide Assistance
0 0 0 0 0 6 0 0 0 0 0 0 0 6
Damage to Assistive Device
0 0 0 0 0 3 0 0 1 0 0 0 0 4
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 38: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/38.jpg)
37
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AVIOR AIRLINES (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 39: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/39.jpg)
38
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AZERBAIJAN AIRLINES (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 40: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/40.jpg)
39
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by AZUL BRAZILIAN AIRLINES (2016)
Total number of complaints reported to DOT: 1
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 1 0 0 0 0 0 0 0 0 0 0 0 1
![Page 41: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/41.jpg)
40
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by BAHAMASAIR HOLDINGS LIMITED (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 42: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/42.jpg)
41
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by BRITISH AIRWAYS PLC (2016)
Total number of complaints reported to DOT: 829
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 1 1 0 4 0 0 0 0 6
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 2 0 0 0 0 1 0 0 0 0 3
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 1 0 0 1 0 1 0 0 3
Seating Accommodation
1 1 0 7 0 16 0 0 28 2 1 0 0 56
Failure to Provide Assistance
3 4 2 39 0 354 1 0 206 0 2 1 0 612
Damage to Assistive Device
0 0 0 11 0 19 0 0 2 2 0 0 0 34
Storage and Delay of Assistive Device
0 0 0 2 0 16 0 0 10 0 0 0 0 28
Service Animal Problem
0 0 1 0 0 0 0 0 6 0 0 0 0 7
Unsatisfactory Info
0 0 0 1 0 2 0 0 9 0 1 0 0 13
Other 2 2 0 4 0 28 2 0 25 2 2 0 0 67
![Page 43: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/43.jpg)
42
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by BRUSSELS AIRLINES (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 44: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/44.jpg)
43
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by CARIBBEAN AIRLINES LIMITED (2016)
Total number of complaints reported to DOT: 7
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 1 0 0 0 0 0 0 0 0 0 1
Failure to Provide Assistance
0 0 0 0 0 1 0 0 1 0 0 0 0 2
Damage to Assistive Device
0 0 0 0 0 2 0 0 0 1 0 0 0 3
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 1 0 0 0 0 0 0 0 1
![Page 45: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/45.jpg)
44
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by CARIBBEAN SUN AIRLINES DBA WAA (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 46: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/46.jpg)
45
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by CATHAY PACIFIC AIRWAYS LIMITED (2016)
Total number of complaints reported to DOT: 45
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 1 0 0 2 0 0 0 0 3
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 4 0 0 0 0 4
Failure to Provide Assistance
0 0 0 0 0 14 0 0 2 0 0 0 0 16
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 1 0 0 0 0 0 0 0 0 1
Other 1 0 0 0 0 11 0 0 3 1 0 0 4 20
![Page 47: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/47.jpg)
46
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by CAYMAN AIRWAYS LIMITED (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 48: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/48.jpg)
47
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by CEBU PACIFIC AIR (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 49: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/49.jpg)
48
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by CHINA AIRLINES, LTD. (2016)
Total number of complaints reported to DOT: 1
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 50: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/50.jpg)
49
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by CHINA EASTERN AIRLINES CORPORATION (2016)
Total number of complaints reported to DOT: 5
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 2 0 0 1 0 0 0 0 3
Damage to Assistive Device
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 51: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/51.jpg)
50
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by CHINA SOUTHERN AIRLINE (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 52: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/52.jpg)
51
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by COMLUX ARUBA (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 53: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/53.jpg)
52
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by COMLUX MALTA LTD. (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 54: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/54.jpg)
53
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by COMPANIA PANAMENA DE AVIACION, S.A. (2016)
Total number of complaints reported to DOT: 158
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 6 0 0 0 0 0 0 0 6
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 5 0 0 4 0 0 0 0 9
Failure to Provide Assistance
1 2 0 0 0 87 0 0 5 0 0 0 0 95
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 1 0 0 0 1
Storage and Delay of Assistive Device
0 0 0 0 0 6 0 0 0 0 0 0 0 6
Service Animal Problem
0 0 0 0 0 0 0 0 5 0 0 0 0 5
Unsatisfactory Info
0 0 0 0 0 2 0 0 1 0 0 0 0 3
Other 1 2 0 0 0 22 1 0 4 0 1 0 1 32
![Page 55: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/55.jpg)
54
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by COMPASS AIRLINES, LLC (2016)
Total number of complaints reported to DOT: 19
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 1 0 0 2 0 0 0 2 5
Failure to Provide Assistance
0 0 0 0 0 3 0 0 3 0 0 0 3 9
Damage to Assistive Device
0 0 0 0 0 1 0 0 0 3 0 0 0 4
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 56: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/56.jpg)
55
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by CONDOR FLUGDIENST GMBH (2016)
Total number of complaints reported to DOT: 12
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Failure to Provide Assistance
0 0 0 0 0 6 0 0 0 0 0 0 0 6
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 1 0 0 0 0 0 0 0 1
![Page 57: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/57.jpg)
56
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by CORSAIR (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 58: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/58.jpg)
57
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by DC AVIATION GMBH (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 59: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/59.jpg)
58
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by DELTA AIR LINES, INC. (2016)
Total number of complaints reported to DOT: 6,121
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 1 0 0 4 0 8 0 0 0 0 13
Refusal to Board w/o Attendant
0 0 1 0 0 0 0 0 1 0 0 0 0 2
Security Issues Regarding Disability
0 0 0 0 1 0 0 0 0 0 0 0 1 2
Aircraft Not Accessible
0 0 0 1 0 3 0 0 1 0 0 0 0 5
Airport Not Accessible
0 0 0 0 0 4 0 0 2 0 0 0 0 6
Advance Notice Dispute
0 0 0 0 0 0 3 0 3 0 0 0 4 10
Seating Accommodation
5 4 4 0 0 58 1 0 349 0 1 0 10 432
Failure to Provide Assistance
23 21 43 1 4 3801 30 0 556 14 2 0 139 4634
Damage to Assistive Device
0 0 0 0 2 119 0 0 0 168 0 0 0 289
Storage and Delay of Assistive Device
0 0 0 0 0 37 1 0 40 119 0 0 0 197
Service Animal Problem
1 1 0 1 0 2 0 1 256 0 1 0 1 264
Unsatisfactory Info
0 1 0 0 0 0 0 0 1 0 0 0 1 3
Other 0 1 3 1 1 147 7 0 71 8 0 0 25 264
![Page 60: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/60.jpg)
59
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by DEUTSCHE LUFTHANSA AG (2016)
Total number of complaints reported to DOT: 320
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 4 0 42 5 3 5 2 61
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
1 0 0 0 0 2 0 0 18 0 0 0 1 22
Failure to Provide Assistance
1 0 0 0 0 160 0 1 7 3 0 0 0 172
Damage to Assistive Device
0 0 0 0 0 13 0 0 0 12 0 0 0 25
Storage and Delay of Assistive Device
0 0 0 0 0 2 0 0 0 5 0 0 0 7
Service Animal Problem
0 0 0 0 0 0 0 0 17 0 0 0 0 17
Unsatisfactory Info
0 0 0 0 0 1 0 0 0 0 0 0 1 2
Other 0 0 0 0 0 5 1 0 3 0 2 0 2 13
![Page 61: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/61.jpg)
60
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by DOMINICAN WINGS (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 62: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/62.jpg)
61
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by DREAMJET D/B/A LACOMPAGNIE (2016)
Total number of complaints reported to DOT: 3
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 3 0 0 0 0 0 0 0 3
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 63: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/63.jpg)
62
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by DYNAMIC AIRWAYS, LLC (2016)
Total number of complaints reported to DOT: 1
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 64: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/64.jpg)
63
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by EASTAR JET (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 65: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/65.jpg)
64
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by EDELWEISS AIR AG (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 66: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/66.jpg)
65
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by EGYPTAIR (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 67: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/67.jpg)
66
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by EL AL ISRAEL AIRLINES LTD. (2016)
Total number of complaints reported to DOT: 60
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Aircraft Not Accessible
0 0 0 0 0 3 0 0 1 0 0 0 0 4
Airport Not Accessible
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Advance Notice Dispute
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Seating Accommodation
0 0 0 0 0 3 0 0 1 0 0 0 0 4
Failure to Provide Assistance
0 0 0 1 0 15 0 0 0 0 0 0 0 16
Damage to Assistive Device
0 0 0 0 0 15 0 0 0 0 0 0 0 15
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 1 0 0 0 0 10 0 0 5 0 0 0 0 16
![Page 68: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/68.jpg)
67
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by EMIRATES (2016)
Total number of complaints reported to DOT: 297
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 2 0 1 0 0 0 0 3
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
1 0 0 0 0 9 0 0 23 0 0 0 0 33
Failure to Provide Assistance
0 0 0 0 0 174 1 0 46 0 0 0 0 221
Damage to Assistive Device
0 0 0 0 0 5 0 0 0 0 0 0 0 5
Storage and Delay of Assistive Device
0 0 0 0 0 7 0 0 11 11 0 0 0 29
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 1 0 0 0 0 0 0 1
Other 0 0 0 0 0 1 0 0 3 0 0 0 1 5
![Page 69: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/69.jpg)
68
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ETHIOPIAN AIRLINES ENTERPRISE (2016)
Total number of complaints reported to DOT: 1
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 70: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/70.jpg)
69
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ETIHAD AIRWAYS P.J.S.C. (2016)
Total number of complaints reported to DOT: 4
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 2 0 0 0 0 0 0 0 2
![Page 71: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/71.jpg)
70
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by EUROATLANTIC AIRWAYS TRANSPORTES AE (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 72: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/72.jpg)
71
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by EUROWINGS (2016)
Total number of complaints reported to DOT: 2
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Failure to Provide Assistance
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 73: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/73.jpg)
72
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by EVA AIRWAYS CORPORATION (2016)
Total number of complaints reported to DOT: 2
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 1 1
![Page 74: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/74.jpg)
73
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by EXPRESSJET AIRLINES (2016)
Total number of complaints reported to DOT: 34
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 1 0 0 4 0 0 0 0 5
Failure to Provide Assistance
0 0 0 0 0 7 3 0 2 0 0 0 5 17
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
1 0 0 0 0 0 0 0 1 4 0 0 0 6
Service Animal Problem
0 0 0 0 0 0 0 0 4 0 0 0 0 4
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 1 0 0 0 1 2
![Page 75: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/75.jpg)
74
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by FAST COLOMBIA SAS (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 76: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/76.jpg)
75
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by FIJI AIRWAYS (2016)
Total number of complaints reported to DOT: 6
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Advance Notice Dispute
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 3 0 0 0 0 0 0 0 3
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 77: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/77.jpg)
76
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by FINNAIR OY D/B/A FINNAIR OYJ (2016)
Total number of complaints reported to DOT: 1
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 78: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/78.jpg)
77
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by FIRST AIR (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 79: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/79.jpg)
78
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by FLAIR AIRLINES (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 80: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/80.jpg)
79
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by FLY JAMAICA (2016)
Total number of complaints reported to DOT: 2
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 1 1 0 0 2
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 81: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/81.jpg)
80
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by FRONTIER AIRLINES, INC. (2016)
Total number of complaints reported to DOT: 409
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 1 0 4 1 0 0 0 6
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Advance Notice Dispute
0 0 0 0 0 3 0 0 0 0 0 0 0 3
Seating Accommodation
1 0 0 2 1 9 1 0 14 1 0 0 0 29
Failure to Provide Assistance
5 0 2 1 2 238 0 0 10 5 1 0 0 264
Damage to Assistive Device
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Storage and Delay of Assistive Device
0 0 0 0 0 2 1 0 1 1 0 0 0 5
Service Animal Problem
0 0 0 0 0 0 0 0 25 0 0 0 0 25
Unsatisfactory Info
3 0 0 0 0 0 1 0 1 0 0 0 0 5
Other 1 1 0 1 0 47 1 0 15 2 1 0 0 69
![Page 82: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/82.jpg)
81
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by GLOBAL JET LUXEMBOURG S.A. (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 83: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/83.jpg)
82
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by GOJET AIRLINES, LLC (2016)
Total number of complaints reported to DOT: 7
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 1 0 0 3 0 0 0 1 5
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 2 0 0 0 0 2
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 84: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/84.jpg)
83
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by HAINAN AIRLINES COMPANY LTD (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 85: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/85.jpg)
84
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by HAWAIIAN AIRLINES, INC. (2016)
Total number of complaints reported to DOT: 923
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 1 1 1 1 33 1 25 0 4 0 0 67
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
2 0 0 4 1 12 5 0 64 1 2 0 0 91
Failure to Provide Assistance
0 6 0 1 0 72 0 0 16 0 2 0 0 97
Damage to Assistive Device
0 0 0 0 0 19 0 0 1 2 0 0 0 22
Storage and Delay of Assistive Device
0 0 0 0 0 6 4 0 4 8 0 0 0 22
Service Animal Problem
1 6 1 0 1 0 0 0 485 0 0 0 0 494
Unsatisfactory Info
0 1 1 0 0 1 3 0 6 0 28 0 0 40
Other 0 4 1 0 0 12 8 0 49 7 0 0 9 90
![Page 86: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/86.jpg)
85
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by HI FLY LTD (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 87: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/87.jpg)
86
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by HI FLY, TRANSPORTES AEREOS, S.A. (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 88: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/88.jpg)
87
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by HONG KONG AIRLINES LIMITED (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 89: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/89.jpg)
88
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by HONG KONG EXPRESS AIRWAYS LIMITED (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 90: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/90.jpg)
89
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by HORIZON AIR INDUSTRIES, INC. (2016)
Total number of complaints reported to DOT: 116
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 1 0 0 0 0 0 0 1
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 1 0 1 0 0 5 0 0 0 0 7
Failure to Provide Assistance
0 1 0 0 0 83 0 0 7 0 1 0 0 92
Damage to Assistive Device
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 5 2 1 0 0 8
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 1 0 0 0 0 0 0 2 0 0 0 3 6
![Page 91: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/91.jpg)
90
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by IBERIA LINEAS AEREAS DE ESPANA, S.A (2016)
Total number of complaints reported to DOT: 36
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 2 0 0 0 0 2
Failure to Provide Assistance
0 0 0 0 0 21 0 0 0 0 0 0 0 21
Damage to Assistive Device
0 0 0 0 0 3 0 0 0 0 0 0 0 3
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 8 0 0 0 8
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Other 0 0 0 0 0 1 0 0 0 0 0 0 0 1
![Page 92: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/92.jpg)
91
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ICELANDAIR EHF. (2016)
Total number of complaints reported to DOT: 20
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Failure to Provide Assistance
0 0 0 0 0 5 0 0 0 0 0 0 0 5
Damage to Assistive Device
0 0 0 0 0 3 0 0 0 0 0 0 0 3
Storage and Delay of Assistive Device
0 0 0 0 0 6 1 0 0 0 0 0 0 7
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 3 3
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 93: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/93.jpg)
92
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by INSEL AIR INTERNATIONAL B.V. (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 94: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/94.jpg)
93
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by INSELAIR ARUBA N.V. (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 95: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/95.jpg)
94
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ISLAND AIR (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 96: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/96.jpg)
95
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by JAPAN AIRLINES INTERNATIONAL CO. (2016)
Total number of complaints reported to DOT: 3
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 1 0 0 1
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 1 0 0 0 1 0 0 0 0 2
![Page 97: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/97.jpg)
96
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by JAZZ AVIATION LP (2016)
Total number of complaints reported to DOT: 42
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 2 0 0 2 0 0 0 0 4
Failure to Provide Assistance
0 0 0 0 0 29 0 0 2 0 0 0 0 31
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 1 1 0 0 0 2
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Other 1 0 0 0 0 1 1 0 0 1 0 0 0 4
![Page 98: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/98.jpg)
97
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by JEJU AIR COMPANY LIMITED (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 99: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/99.jpg)
98
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by JET AIRWAYS (INDIA) LTD. (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 100: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/100.jpg)
99
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by JETBLUE AIRWAYS CORPORATION (2016)
Total number of complaints reported to DOT: 2,005
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 4 4 0 16 0 3 0 1 28
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Aircraft Not Accessible
0 4 0 0 1 4 0 0 6 0 0 0 0 15
Airport Not Accessible
0 0 0 0 0 5 1 0 6 4 0 0 0 16
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
1 4 0 4 2 38 11 0 202 13 4 1 10 290
Failure to Provide Assistance
18 15 1 11 5 598 1 0 189 44 24 0 11 917
Damage to Assistive Device
0 0 0 2 2 16 1 0 1 14 0 0 0 36
Storage and Delay of Assistive Device
0 0 0 2 0 13 1 0 43 22 0 0 1 82
Service Animal Problem
0 2 0 0 0 3 0 0 221 1 0 0 0 227
Unsatisfactory Info
1 4 1 0 1 11 3 0 18 1 1 0 1 42
Other 10 8 1 5 0 68 9 0 60 6 14 0 169 350
![Page 101: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/101.jpg)
100
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by JETSTAR AIRWAYS PTY LIMITED (2016)
Total number of complaints reported to DOT: 12
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 1 1 0 1 0 1 0 0 5 0 0 0 1 10
![Page 102: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/102.jpg)
101
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by JIN AIR (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 103: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/103.jpg)
102
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by K5-AVIATION GMBH (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 104: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/104.jpg)
103
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by KLM ROYAL DUTCH AIRLINES, N.V. (2016)
Total number of complaints reported to DOT: 82
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Seating Accommodation
0 0 0 0 0 3 0 0 12 0 1 0 0 16
Failure to Provide Assistance
0 0 0 0 0 41 0 0 0 0 0 0 0 41
Damage to Assistive Device
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Storage and Delay of Assistive Device
0 0 0 0 0 8 0 0 1 0 0 0 0 9
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Other 0 0 0 0 0 1 0 0 10 0 0 0 0 11
![Page 105: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/105.jpg)
104
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by KOREAN AIR LINES CO., LTD. (2016)
Total number of complaints reported to DOT: 15
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 6 0 0 0 0 0 0 0 6
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 1 0 0 0 1 0 0 0 2
Other 0 0 0 0 0 7 0 0 0 0 0 0 0 7
![Page 106: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/106.jpg)
105
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by KUWAIT AIRWAYS CORPORATION (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 107: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/107.jpg)
106
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by LAN AIRLINES S.A. (2016)
Total number of complaints reported to DOT: 5
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 1 0 0 0 0 0 0 0 0 0 0 0 1
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 1 0 0 0 1
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 2 0 0 0 1 3
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 108: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/108.jpg)
107
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by LAN ARGENTINA S.A. (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 109: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/109.jpg)
108
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by LAN COLOMBIA (2016)
Total number of complaints reported to DOT: 1
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 110: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/110.jpg)
109
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by LAN ECUADOR (2016)
Total number of complaints reported to DOT: 2
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 1 0 0 1 0 0 0 0 2
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 111: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/111.jpg)
110
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by LAN PERU S.A. (2016)
Total number of complaints reported to DOT: 3
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 1 0 0 0 0 0 0 0 0 0 0 1
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 112: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/112.jpg)
111
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by LIAT (1974) LTD (2016)
Total number of complaints reported to DOT: 1
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 113: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/113.jpg)
112
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by LINEAS AEREAS COSTARRICENSES S.A. (2016)
Total number of complaints reported to DOT: 6
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Failure to Provide Assistance
0 0 0 0 0 4 0 0 0 0 0 0 0 4
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 114: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/114.jpg)
113
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by MERIDIANAFLY S.P.A. (2016)
Total number of complaints reported to DOT: 1
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 115: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/115.jpg)
114
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by MESA AIRLINES, INC. (2016)
Total number of complaints reported to DOT: 20
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Failure to Provide Assistance
0 0 0 0 0 1 0 0 5 1 0 0 0 7
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 3 0 0 0 3
Service Animal Problem
0 0 0 0 0 0 0 0 3 0 1 0 0 4
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 5 0 0 0 0 5
![Page 116: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/116.jpg)
115
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by MIAMI AIR INTERNATIONAL, INC. (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 117: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/117.jpg)
116
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by NOLINOR AVIATION (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 118: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/118.jpg)
117
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by NORWEGIAN AIR SHUTTLE ASA (2016)
Total number of complaints reported to DOT: 58
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 1 1
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Seating Accommodation
0 0 0 0 0 2 0 0 0 0 0 0 2 4
Failure to Provide Assistance
0 0 0 0 0 18 0 0 0 0 1 0 0 19
Damage to Assistive Device
0 0 0 0 0 6 0 0 0 0 0 0 0 6
Storage and Delay of Assistive Device
0 0 0 0 0 6 0 0 0 0 0 0 0 6
Service Animal Problem
0 0 0 0 0 0 0 0 3 0 4 0 0 7
Unsatisfactory Info
0 0 0 0 0 0 0 0 2 0 0 0 0 2
Other 0 2 0 0 1 2 0 0 5 0 0 0 1 11
![Page 119: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/119.jpg)
118
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by OMNI AIR INTERNATIONAL INC. (2016)
Total number of complaints reported to DOT: 4
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 3 0 0 0 0 0 0 0 3
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 1 0 0 0 1
![Page 120: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/120.jpg)
119
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by OPENSKIES (2016)
Total number of complaints reported to DOT: 2
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 1 0 0 0 0 0 0 0 0 0 0 0 1
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 121: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/121.jpg)
120
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ORANGE AIR (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 122: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/122.jpg)
121
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by PAKISTAN INT'L AIRLINES CORPORATION (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 123: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/123.jpg)
122
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by PAN AMERICAN WORLD AIRWAYS DOMINICA (2016)
Total number of complaints reported to DOT: 1
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 124: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/124.jpg)
123
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by PHILIPPINE AIRLINES, INC. (2016)
Total number of complaints reported to DOT: 22
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
1 0 0 0 0 0 0 0 3 0 0 0 0 4
Failure to Provide Assistance
0 0 0 0 0 2 0 0 1 0 1 0 0 4
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 3 0 0 0 0 0 0 0 3
Service Animal Problem
0 0 0 0 0 0 0 0 5 0 0 0 0 5
Unsatisfactory Info
0 0 0 0 0 0 2 0 0 0 0 0 0 2
Other 0 0 0 0 0 2 1 0 1 0 0 0 0 4
![Page 125: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/125.jpg)
124
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by PINNACLE AIRLINES, INC. / ENDEAVOR (2016)
Total number of complaints reported to DOT: 55
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 1 0 0 2 0 0 0 2 5
Failure to Provide Assistance
0 0 0 0 0 5 0 0 10 0 0 0 6 21
Damage to Assistive Device
0 0 0 0 0 8 0 0 0 6 0 0 0 14
Storage and Delay of Assistive Device
0 0 0 0 0 2 0 0 1 7 0 0 0 10
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 3 0 0 2 0 0 0 0 5
![Page 126: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/126.jpg)
125
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by POLSKIE LINIE LOTNICZE LOT, S.A. (2016)
Total number of complaints reported to DOT: 9
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 1 0 1
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Damage to Assistive Device
0 0 0 0 0 4 0 0 0 0 0 0 0 4
Storage and Delay of Assistive Device
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 127: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/127.jpg)
126
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by POLYNESIAN AIRLINES LTD. (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 128: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/128.jpg)
127
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by PORTER AIRLINES INC. (2016)
Total number of complaints reported to DOT: 29
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Failure to Provide Assistance
1 0 0 0 0 8 0 0 5 0 0 0 0 14
Damage to Assistive Device
0 0 0 0 0 2 0 0 0 2 0 0 0 4
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Other 0 0 0 0 0 2 0 0 5 0 0 0 1 8
![Page 129: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/129.jpg)
128
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by PRIVILEGE STYLE (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 130: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/130.jpg)
129
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by PSA AIRLINES (2016)
Total number of complaints reported to DOT: 19
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 4 0 0 0 0 4
Failure to Provide Assistance
0 0 0 0 3 0 0 0 3 0 0 0 0 6
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
1 0 0 0 0 0 0 0 0 1 0 0 0 2
Service Animal Problem
0 0 0 0 0 0 0 0 3 0 0 0 0 3
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 1 0 0 3 0 0 0 0 4
![Page 131: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/131.jpg)
130
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by QANTAS AIRWAYS LIMITED (2016)
Total number of complaints reported to DOT: 9
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 5 0 0 0 0 5
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 1 0 0 0 0 0 0 0 0 0 0 0 0 1
![Page 132: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/132.jpg)
131
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by QATAR AIRWAYS Q.C.S.C. (2016)
Total number of complaints reported to DOT: 37
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Failure to Provide Assistance
0 0 0 0 0 25 0 0 0 0 0 0 0 25
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Other 0 0 0 0 0 9 0 0 0 0 0 0 0 9
![Page 133: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/133.jpg)
132
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by REPUBLIC AIRLINES, INC. (2016)
Total number of complaints reported to DOT: 13
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 3 7 0 0 2 12
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 1 0 0 0 1
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 134: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/134.jpg)
133
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ROYAL AIR MAROC (2016)
Total number of complaints reported to DOT: 3
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 1 0 0 0 1 0 0 2
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 1 0 0 0 1
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 135: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/135.jpg)
134
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ROYAL JORDANIAN AIRLINE (2016)
Total number of complaints reported to DOT: 15
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 3 0 2 0 1 0 0 6
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 5 0 0 0 0 0 0 0 5
Damage to Assistive Device
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Storage and Delay of Assistive Device
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 136: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/136.jpg)
135
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by SANTA BARBARA AIRLINES (2016)
Total number of complaints reported to DOT: 11
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 9 0 0 9
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 1 0 0 0 0 0 0 0 0 0 1
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 1 1
![Page 137: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/137.jpg)
136
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by SATA INTERNACIONAL (2016)
Total number of complaints reported to DOT: 8
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 3 0 0 0 0 0 0 0 3
Storage and Delay of Assistive Device
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 1 0 0 1 0 0 0 1 3
![Page 138: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/138.jpg)
137
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by SAUDI ARABIAN AIRLINES CORPORATION (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 139: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/139.jpg)
138
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by SCANDINAVIAN AIRLINES SYSTEM (2016)
Total number of complaints reported to DOT: 32
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 2 0 0 0 0 4 0 0 0 0 6
Failure to Provide Assistance
1 0 0 0 0 0 0 0 3 2 0 0 0 6
Damage to Assistive Device
0 0 0 0 0 2 0 0 2 3 0 0 0 7
Storage and Delay of Assistive Device
0 0 0 1 0 0 0 0 3 0 0 0 0 4
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 0 0 0 2 0 0 0 0 2
Other 0 0 0 0 0 0 0 0 6 0 0 0 0 6
![Page 140: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/140.jpg)
139
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by SHUTTLE AMERICA CORPORATION (2016)
Total number of complaints reported to DOT: 14
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 2 0 0 0 0 2
Failure to Provide Assistance
0 0 0 0 0 0 0 0 3 0 0 0 6 9
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 1 0 0 0 1
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 1 0 0 0 1
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 141: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/141.jpg)
140
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by SICHUAN AIRLINES (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 142: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/142.jpg)
141
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by SIERRA PACIFIC AIRLINES, INC. (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 143: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/143.jpg)
142
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by SINGAPORE AIRLINES LIMITED (2016)
Total number of complaints reported to DOT: 4
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Other 0 0 0 0 0 1 0 0 0 0 0 0 0 1
![Page 144: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/144.jpg)
143
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by SKY REGIONAL AIRLINES (2016)
Total number of complaints reported to DOT: 43
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 1 0 0 0 1 2
Failure to Provide Assistance
0 0 1 0 0 29 0 0 5 0 0 0 0 35
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 1 0 0 0 1
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 1 0 0 0 1
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Other 0 0 0 0 0 0 0 0 0 0 0 0 1 1
![Page 145: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/145.jpg)
144
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by SKYWEST AIRLINES, INC. (2016)
Total number of complaints reported to DOT: 92
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 1 0 0 0 0 0 3 4
Seating Accommodation
0 0 0 0 0 0 3 0 13 0 0 0 1 17
Failure to Provide Assistance
0 0 0 0 0 10 0 0 25 1 2 0 0 38
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 1 0 0 0 1
Storage and Delay of Assistive Device
0 0 0 0 0 1 1 0 7 3 0 0 0 12
Service Animal Problem
1 0 0 0 0 0 0 0 8 0 0 0 0 9
Unsatisfactory Info
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Other 1 0 0 0 0 3 1 0 4 0 0 0 1 10
![Page 146: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/146.jpg)
145
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by SOCIETE AIR FRANCE (2016)
Total number of complaints reported to DOT: 373
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 2 0 1 0 0 0 0 3
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 10 0 0 0 0 0 0 0 10
Seating Accommodation
0 0 0 0 0 5 0 0 20 0 1 0 0 26
Failure to Provide Assistance
0 0 0 0 0 189 0 0 6 0 12 0 0 207
Damage to Assistive Device
0 0 0 0 0 19 0 0 0 4 0 0 0 23
Storage and Delay of Assistive Device
0 0 0 0 0 16 0 0 33 6 0 0 0 55
Service Animal Problem
0 0 0 0 0 0 0 0 3 0 0 0 0 3
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 2 0 0 0 1 0 0 40 1 1 0 0 45
![Page 147: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/147.jpg)
146
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by SOUTH AFRICAN AIRWAYS SOC LIMITED (2016)
Total number of complaints reported to DOT: 3
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 1 0 0 0 0 0 0 0 1
![Page 148: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/148.jpg)
147
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by SOUTHWEST AIRLINES CO. (2016)
Total number of complaints reported to DOT: 4,475
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 1 0 0 0 0 11 0 15 1 1 0 2 31
Refusal to Board w/o Attendant
0 1 0 0 0 2 0 0 0 0 0 0 0 3
Security Issues Regarding Disability
0 0 0 0 0 2 0 0 2 0 0 0 0 4
Aircraft Not Accessible
0 0 0 0 0 2 0 0 3 0 0 0 0 5
Airport Not Accessible
0 0 0 0 0 5 0 0 5 0 0 0 0 10
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
2 2 0 0 0 14 6 0 243 0 3 0 4 274
Failure to Provide Assistance
16 19 2 1 1 1148 3 0 227 6 13 0 32 1468
Damage to Assistive Device
0 0 0 0 0 58 2 0 6 39 0 0 0 105
Storage and Delay of Assistive Device
1 1 1 0 0 38 5 0 79 307 0 0 1 433
Service Animal Problem
2 0 0 0 0 0 0 0 463 0 0 0 1 466
Unsatisfactory Info
1 2 0 0 0 5 5 0 50 3 2 0 4 72
Other 18 36 4 1 0 85 18 0 1119 26 22 1 274 1604
![Page 149: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/149.jpg)
148
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by SPIRIT AIRLINES, INC. (2016)
Total number of complaints reported to DOT: 1,027
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 2 4 0 7 0 3 0 3 19
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 1 0 0 4 0 0 0 0 5
Aircraft Not Accessible
0 0 0 0 1 0 0 0 0 0 0 0 0 1
Airport Not Accessible
0 0 0 0 0 6 0 0 6 0 0 0 0 12
Advance Notice Dispute
0 0 0 0 0 82 2 0 27 2 15 0 1 129
Seating Accommodation
0 0 0 1 1 17 1 0 85 0 13 0 3 121
Failure to Provide Assistance
4 7 2 3 1 272 6 0 44 5 20 0 13 377
Damage to Assistive Device
0 0 0 0 0 23 1 0 0 11 0 0 0 35
Storage and Delay of Assistive Device
0 0 0 0 0 9 2 0 3 36 0 0 0 50
Service Animal Problem
0 0 0 0 0 0 0 0 19 0 59 0 0 78
Unsatisfactory Info
0 1 0 0 0 13 2 0 13 6 11 0 2 48
Other 4 2 0 1 2 64 7 0 32 24 12 0 4 152
![Page 150: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/150.jpg)
149
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by SRILANKAN AIRLINES LIMITED (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 151: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/151.jpg)
150
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by SUN COUNTRY MN AIRLINES, LLC (2016)
Total number of complaints reported to DOT: 63
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 2 0 0 0 2
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 3 0 0 0 0 3
Failure to Provide Assistance
0 0 0 2 0 13 0 0 6 0 0 0 0 21
Damage to Assistive Device
0 1 0 0 0 14 0 0 0 14 0 0 0 29
Storage and Delay of Assistive Device
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Service Animal Problem
0 0 0 0 0 0 0 0 2 0 0 0 0 2
Unsatisfactory Info
0 1 0 0 0 0 0 0 1 0 0 0 0 2
Other 0 0 0 1 0 0 0 0 0 0 0 0 0 1
![Page 152: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/152.jpg)
151
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by SUNWING AIRLINES (2016)
Total number of complaints reported to DOT: 1
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 153: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/153.jpg)
152
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by SURINAM AIRWAYS (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 154: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/154.jpg)
153
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by SWISS INTERNATIONAL AIR LINES LTD. (2016)
Total number of complaints reported to DOT: 88
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 1 0 0 0 1 0 0 0 2
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 1 0 0 0 0 0 1
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 8 0 0 22 0 0 0 0 30
Failure to Provide Assistance
1 0 0 0 0 16 1 0 5 1 0 0 0 24
Damage to Assistive Device
0 0 0 0 0 7 0 0 2 1 0 0 0 10
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 6 0 0 0 6
Service Animal Problem
0 0 0 0 0 0 0 0 4 0 0 0 0 4
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 5 0 0 1 1 0 0 4 11
![Page 155: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/155.jpg)
154
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by TACA INTERNATIONAL AIRLINES, S.A. (2016)
Total number of complaints reported to DOT: 10
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 9 0 0 0 0 0 0 0 9
Damage to Assistive Device
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 156: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/156.jpg)
155
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by TAG AVIATION (UK) LTD (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 157: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/157.jpg)
156
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by TAM-LINHAS AEREAS, S.A. (2016)
Total number of complaints reported to DOT: 6
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 1 0 0 0 1
Service Animal Problem
0 0 0 0 0 0 0 0 0 2 0 0 0 2
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 1 0 0 0 0 0 0 0 0 0 1
![Page 158: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/158.jpg)
157
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by TAME EP LINEA AEREA DEL ECUADOR (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 159: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/159.jpg)
158
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by TAP AIR PORTUGAL (2016)
Total number of complaints reported to DOT: 7
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 2 0 0 0 0 2
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 4 0 0 1 0 0 0 0 5
![Page 160: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/160.jpg)
159
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by TEM ENTERPRISES/XTRA AIRWAYS (2016)
Total number of complaints reported to DOT: 3
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Damage to Assistive Device
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 161: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/161.jpg)
160
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by THOMAS COOK AIRLINES LIMITED (2016)
Total number of complaints reported to DOT: 29
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 3 0 0 0 0 0 0 0 3
Failure to Provide Assistance
0 0 0 0 0 22 0 0 0 0 0 0 0 22
Damage to Assistive Device
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 162: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/162.jpg)
161
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by THOMAS COOK AIRLINES SCANDINAVIA (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 163: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/163.jpg)
162
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by THOMSON AIRWAYS LIMITED (2016)
Total number of complaints reported to DOT: 2
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 164: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/164.jpg)
163
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by TITAN AIRWAYS LIMITED (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 165: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/165.jpg)
164
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by TRANS AMERICAN AIRLINES S.A. (2016)
Total number of complaints reported to DOT: 3
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
1 0 0 0 0 0 0 0 0 0 0 0 0 1
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 1 0 0 0 0 0 0 0 0 0 1
Other 0 0 0 0 0 1 0 0 0 0 0 0 0 1
![Page 166: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/166.jpg)
165
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by TRANSPORTES AEREOS DE CABO VERDE (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 167: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/167.jpg)
166
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by TRAVEL SERVICE (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 168: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/168.jpg)
167
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by TUI AIRLINES BELGIUM DBA JETAIRFLY (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 169: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/169.jpg)
168
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by TUI AIRLINES NEDERLAND, B.V. (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 170: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/170.jpg)
169
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by TURKISH AIRLINES TURK HAVA YOLLARI (2016)
Total number of complaints reported to DOT: 67
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 1 0 0 0 0 0 0 1
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 5 3 0 2 0 0 0 0 10
Seating Accommodation
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Failure to Provide Assistance
0 0 0 0 0 44 2 0 0 0 0 0 0 46
Damage to Assistive Device
0 0 0 0 0 3 0 0 0 0 0 0 0 3
Storage and Delay of Assistive Device
0 0 0 1 0 0 1 0 0 0 0 0 0 2
Service Animal Problem
0 0 0 0 0 0 0 0 2 0 0 0 0 2
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 2 2
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 171: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/171.jpg)
170
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by TWAY AIR (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 172: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/172.jpg)
171
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by TYROLEAN JET SERVICE (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 173: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/173.jpg)
172
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by UKRAINE INTERNATIONAL AIRLINE (2016)
Total number of complaints reported to DOT: 1
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 1 0 0 0 0 0 0 0 0 0 1
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 174: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/174.jpg)
173
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by UNITED AIR LINES, INC. (2016)
Total number of complaints reported to DOT: 4,163
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 1 1 0 5 3 0 5 0 2 1 1 19
Refusal to Board w/o Attendant
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Security Issues Regarding Disability
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Aircraft Not Accessible
1 4 1 0 0 14 1 0 8 0 0 0 0 29
Airport Not Accessible
0 0 0 0 0 2 0 2 2 0 0 0 0 6
Advance Notice Dispute
0 0 0 0 0 3 0 0 0 0 1 0 0 4
Seating Accommodation
7 4 4 2 1 102 3 0 341 1 24 0 10 499
Failure to Provide Assistance
25 19 7 6 10 2618 1 0 140 9 5 0 4 2844
Damage to Assistive Device
0 0 1 1 1 32 0 0 3 12 0 0 0 50
Storage and Delay of Assistive Device
1 0 0 3 2 35 2 0 54 52 0 0 0 149
Service Animal Problem
4 4 3 0 0 3 0 0 55 0 138 0 10 217
Unsatisfactory Info
1 7 0 0 0 12 4 0 25 7 1 0 9 66
Other 2 20 2 0 0 110 4 0 88 12 9 1 30 278
![Page 175: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/175.jpg)
174
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by UZBEKISTAN AIRWAYS (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 176: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/176.jpg)
175
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by V AUSTRALIA (2016)
Total number of complaints reported to DOT: 15
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 1 0 0 0 0 0 0 1
Airport Not Accessible
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 9 0 0 1 0 0 0 0 10
Damage to Assistive Device
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Storage and Delay of Assistive Device
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 1 0 0 0 0 0 1
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 177: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/177.jpg)
176
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by VIRGIN AMERICA, INC. (2016)
Total number of complaints reported to DOT: 109
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 2 0 0 0 0 0 0 2 0 0 0 0 4
Airport Not Accessible
0 0 0 0 1 0 0 0 2 0 0 0 0 3
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
19 0 0 0 0 2 0 0 0 0 0 0 2 23
Failure to Provide Assistance
1 3 0 0 0 27 0 0 28 0 0 0 0 59
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 1 0 0 1 0 0 0 0 2
Service Animal Problem
0 0 0 0 0 0 0 0 9 0 0 0 0 9
Unsatisfactory Info
0 1 0 0 0 1 1 0 4 0 0 0 1 8
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 178: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/178.jpg)
177
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by VIRGIN ATLANTIC AIRWAYS LIMITED (2016)
Total number of complaints reported to DOT: 584
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
1 0 0 0 0 2 2 0 0 0 0 0 0 5
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 2 0 0 1 0 0 0 0 3
Aircraft Not Accessible
0 0 0 0 0 1 0 0 2 0 0 0 0 3
Airport Not Accessible
0 0 0 0 0 1 0 0 0 0 0 0 0 1
Advance Notice Dispute
0 0 0 0 0 0 2 0 0 0 0 0 0 2
Seating Accommodation
3 0 1 2 1 22 0 0 53 2 5 0 0 89
Failure to Provide Assistance
8 1 0 1 1 235 0 0 49 17 2 0 0 314
Damage to Assistive Device
0 0 0 0 0 57 0 0 0 3 0 0 0 60
Storage and Delay of Assistive Device
0 0 0 0 1 15 1 0 6 0 1 0 0 24
Service Animal Problem
0 0 0 0 0 0 0 0 1 0 0 0 0 1
Unsatisfactory Info
0 0 0 0 0 4 1 0 2 0 0 0 1 8
Other 1 0 0 0 2 27 2 0 28 9 3 0 2 74
![Page 179: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/179.jpg)
178
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by VOLARIS (2016)
Total number of complaints reported to DOT: 18
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 4 0 0 0 4 0 0 0 8
Storage and Delay of Assistive Device
0 0 0 0 0 2 0 0 0 2 0 0 0 4
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 3 0 0 0 3 0 0 0 6
![Page 180: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/180.jpg)
179
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by VRG LINHAS AɒEAS S/A (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 181: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/181.jpg)
180
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by WESTJET (2016)
Total number of complaints reported to DOT: 401
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 1 0 1 1 1 4
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 1 0 0 0 0 0 0 0 0 0 0 1
Aircraft Not Accessible
0 0 0 0 0 0 1 0 0 0 0 0 0 1
Airport Not Accessible
0 0 0 0 0 4 0 0 0 0 0 0 0 4
Advance Notice Dispute
0 0 0 0 0 2 0 0 0 0 0 0 0 2
Seating Accommodation
1 0 0 0 0 5 0 0 10 2 3 0 7 28
Failure to Provide Assistance
2 2 1 0 0 91 0 0 17 0 1 0 0 114
Damage to Assistive Device
0 0 0 0 0 69 0 0 0 71 0 0 0 140
Storage and Delay of Assistive Device
0 0 0 0 0 15 0 0 0 43 0 0 0 58
Service Animal Problem
0 0 0 0 0 0 0 0 3 0 0 0 0 3
Unsatisfactory Info
0 0 0 0 0 0 0 0 3 1 1 0 0 5
Other 2 0 0 0 0 18 1 0 7 11 1 0 1 41
![Page 182: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/182.jpg)
181
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by WOW AIR (2016)
Total number of complaints reported to DOT: 6
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 1 0 0 0 0 0 0 0 0 0 1
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 1 0 0 0 0 0 0 0 0 0 1
Failure to Provide Assistance
0 0 0 0 0 0 0 0 2 0 0 0 0 2
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 2 0 0 0 0 0 0 0 0 0 2
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 183: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/183.jpg)
182
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by XIAMEN AIRLINES (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 184: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/184.jpg)
183
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by XL AIRWAYS FRANCE (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 185: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/185.jpg)
184
Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by YAKUTIA AIRLINES (2016)
Total number of complaints reported to DOT: 0
Vision Impairment
Hearing Impairment
Vision & Hearing
Impairment
Paraplegic Quadriplegic Other wheelchair
Oxygen Stretcher Other Disability
Other Assistive Device
Mentally Impaired
Communicable Disease
Allergies Total of Category
of Complaints
Refusal To Board Passenger
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Refusal to Board w/o Attendant
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Security Issues Regarding Disability
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Aircraft Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Airport Not Accessible
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Advance Notice Dispute
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Seating Accommodation
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Failure to Provide Assistance
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Damage to Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Storage and Delay of Assistive Device
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Service Animal Problem
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unsatisfactory Info
0 0 0 0 0 0 0 0 0 0 0 0 0 0
Other 0 0 0 0 0 0 0 0 0 0 0 0 0 0
![Page 186: Disability Detail Report · 1 . Detailed Breakdown of Disability-Related Complaint Data Reported to DOT by ABC AEROLINEAS, S.A. DE C.V. (2016) Total number of complaints reported](https://reader033.vdocuments.site/reader033/viewer/2022042805/5f61949498297a439c29f80e/html5/thumbnails/186.jpg)
185