,, ,1 ANIEL K. CRANE-HIRSCH

Danie1.Crane-Hirsch usdo'. ov 2 ria ttomey

Office of Consumer Litigation, U.S. Departent of Justice 3 PO Box 386

Washington, DC 20044-0386 4 Telephone: 202-616-8242

Fax: 202-514-8742 5

THOMAS P. O'BRIEN 6 United States Attorney

LEE WEIDMAN 7 Chie~TCivil Division

GAR r PLESSMAN 8 ssistant United States Attorney

Chief, Civil Fraud Section9 California State Bar No.1 0 1 233

Room 7516, Federal Building10 300 N. Los Alleles S1.

Los Angeles, CA 900121 1 Telephone: (~13) 894-2474

Facsimile: (213) 894-2380

12 E-mail: gary.Qlessman((usdQÌ~

Attorneys for Plaintitl UNITbD STATES OF AMRICA 13

IN THE UNITED STATES DISTRICT COURT14

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FOR THE CENTR DISTRICT OF CALIFORNIA

WESTERN DIVISION

25 officer ofVoIceeast Systems, rne.,

26 Defendants.

27

28

COMPLAINT

UNITED STATES OF AMERICA,

Plaintiff,

v.

DlRECTV, Inc., a California Corporation;

VOICECAST SYSTEMS, INC.~ also d/b/aINTOUCH SOLUTIONS, an IllinoisCorporation;

MICHAEL KURTZ, individually and as an

officer of V oIcecast Systems, Inc.; and

KEYV AN SAEDI, individuallY and as an

CVb'~~2605MRP COMPLAINT FOR CIVIL PENAL TIES ANDINJUNCTIVE RELIEF

Page 1 of 9

.. ~ 1 Plaintiff, the United States of Ameriea, aeting upon notifieation and

2 authorization to the Attorney General by the Federal Trade Commission ("FTC" or

3 "Commission"), pursuant to Seetion 1 6( a)( 1) of the Federal Trade Commission

4 Aet ("FTC Aet"), 15 U.S.C. § 56(a)(I), for its Complaint alleges:

5 1. Plaintiff

brings this aetion under Seetions 5(m)(1)(A), 16(a), and 19 of

the 6 FTC Aet, 15 U.S.c. §§ 45(m)(l)(A), 56(a) and 57b, and Seetion 6 of

the 7 Telemarketing and Consumer Fraud and Abuse Prevention Aet

8 ("Telemarketing Aet"), 1 5 U.S.C. § 6105, to obtain monetar eivil penalties

9 for Defendants' violations of the Commission's Trade Regulation Rule 10 Coneerning Telemarketing Sales ("Telemarketing Sales Rule," "TSR," or

1 1 "Rule"), 16 C.F.R. Part 310. Plaintiff also brings this aetion under Seetion

12 13(b) of the FTC Aet, 15 U.S.C. § 53(b), to obtain permanent injunetive 13 relief against Defendants for their violations of Seetion 5(a) of

the FTC Aet, 14 15 U.S.c. § 45(a), and the Telemarketing Sales Rule, 16 C.F.R. Par 310.

15 JURISDICTION AND VENUE 16 2. This Court has subjeet matter jurisdietion over this aetion pursuant to 28

17 U.S.c. §§ 1331, 1337(a), 1345, and 1355 and 15 U.S.C. §§ 45(1),

18 45(m)(l)(A), 53(b), and 56(a). This aetion arises under 15 U.S.C. §§ 53(b) 19 and 45(a)(l). 20 3. Venue in this Distriet is proper under 28 U.S.C. §§ 1391(b) - (e) and

21 1395(a), and 15 U.S.c. § 53(b).22 DEFENDANTS 23 4. DlRECTV, Ine. ("DlRECTV") is a California eorporation with its principal

24 plaee of business at 2230 East Imperial Highway, El Segundo, California 25 90245. Defendant DlRECTV is a seller of

DIRECT V programming. 26 DIRECTV transaets or has transaeted business in the Central Distriet of

27 California.

COMPLAINT Page 2 of 9

28

,. .. 1 5. V oiee Cast Systems, Ine., doing business as InTouch Solutions ("InToueh"),

2 is an Ilinois eorporation with its principal plaee of business at 1717 Park 3 Street, Suite 301, Napervile, Illinois 60563. Defendant InToueh is a

4 telemarketer that initiates or has initiated outbound telephone calls to induce

5 consumers to purchase goods or services from DIRECTV. InTouch

6 transacts or has transacted business in the Central District of California.

7 6. Michael Kurtz ("Kurtz") is an owner and president of InTouch. At all times

8 material to this Complaint, acting alone or in concert with others, he has

9 formulated, directed, controlled, or participated in the acts and practices of

10 InTouch, including the acts and practices set forth in this Complaint. He

1 1 transacts or has transacted business in the Central District of California.

12 7. Keyvan Saedi ("Saedi") is an owner and officer of InTouch. At all times

13 material to this Complaint, acting alone or in concert with others, he has

14 formulated, directed, controlled, or participated in the acts and practices of

15 InTouch, inèJuding the acts and practices set forth in this Complaint. He

16 transacts or has transacted business in the Central District of California.

17 THE TELEMARKETING SALES RULE 18 8. Congress directed the FTC to prescribe rules prohibiting abusive and

19 deceptive telemarketing acts or practices pursuant to the Telemarketing Act,

20 15 U.S.c. §§ 6101-6108, in 1994. On August 16, 1995, the FTC adopted

21 the TSR, 16 C.F.R. Part 310, and amended it on January 29, 2003.

22 9. As amended, the TSR prohibits telemarketers from initiating, and sellers

23 from causing a telemarketer to initiate, any outbound telephone call to a

24 person when that person previously has stated that he or she does not wish

25 to receive an outbound telephone call made by or on behalf of the seller 26 whose goods or services are being offered. 16 C.F.R. § 310.4(b)(l)(iii)(A).

27 10. The TSR also prohibits telemarketers from "abandoning," and sellers from

28 causing any telemarketer to abandon, an outbound telephone call. An

COMPLAINT Page 3 of 9

" .. I outbound telephone call is abandoned if a person answers it and the

2 telemarketer does not connect the call to a sales representative within two

3 the person's completed greeting. 16 C.F.R. § 31 O.4(b)(I)(iv).seconds of

4 The use of prerecorded message telemarketing, where a sales pitch to a live

5 consumer begins with or is made entirely by a prerecorded message, violates

6 the TSR because the telemarketer is not connecting the call to a sales

7 representative within two seconds of the person's completed greeting. 8 11. Under the TSR, a "seller" is any person who, in connection with a

9 telemarketing transaction, provides, offers to provide, or arranges for others

10 to provide goods or services to the customer in exchange for consideration.

I I i 6 C.F .R. § 31 0.2(z).

12 12. A "telemarketer" is any person who, in connection with telemarketing,

13 initiates or receives telephone calls to or from a customer or donor.

14 16 C.F.R. § 310.2(bb).

15 13. A Ilperson" includes any individual, group, unincorporated association,

16 limited or general partnership, corporation, or other business entity.

17 16 C.F.R. § 310.2(v).

18 14. "Telemarketing" is a plan, program, or campaign which is conducted to

19 induce the purchase of goods or services or a charitable contribution, by use

20 of one or more telephones and which involves more than one interstate

21 telephone calL. 16 C.F .R. § 3 i 0.2( cc).

22 15. An "outbound telephone call" is a telephone call initiated by a telemarketer

23 to induce the purchase of goods or services or to solicit a charitable

24 contribution. 16 C.F.R. § 31 0.2(u).

25

26

27

28

COMPLAINT Page 4 of 9

,. "" 1 ORDER AGAINST DIRECTV 2 16. On December 12, 2005, the United States, on behalf of

the Federal Trade 3 Commission, brought suit in this District against DIRECTV and several

4 entities that had made calls on its behalf (United States v. DIRECTV et aI.,

5 C.D. Ca., No. SACY05- 1 21 1), alleging that they violated the TSR by

6 initiating telephone calls to persons on the National Do- NotpCall Registry

7 and failing to connect calls to sales representatives within two seconds of

8 the consumer's greeting.

9 17. On December 14,2005, Judge David O. Carter of the United States District 10 Court for the Central District of California entered a Stipulated Order,

1 1 requiring DIRECTV to pay a civil penalty of$5,335,OOO, and enjoining it

12 from, inter alia, future violations of

the TSR. A copy of the Stipulated

13 Order is attached hereto as Exhibit A.

14 DEFENDANTS' BUSINESS ACTIVITIES 15 18. DIRECTV is a "seller" as defined by the TSR, 16 C.F.R. § 310.2(z). 16 DIRECTV sells satellite television programming subscriptions to consumers

17 throughout the United States who enter into contracts directly with

18 DIRECTV to obtain programming.

19 19. DIRECTV markets its programming through a variety of methods, including

20 telemarketing.

21 20. On March 16, 2004, DIRECTV entered into a contractual agreement with

22 InTouch under the terms of which InTouch was to provide automated 23 telemarketing services at the direction of and on behalf ofDIRECTV.

24 21. Touch is a "telemarketer" engaged in "telemarketing," as defined by theIn

25 TSR, 16C.F.R. § 310.2.

26 22. Beginning on or about August 1 5, 2007, InTouch engaged in a

27 telemarketing campaign on behalf ofDlRECTY. During the campaign,

28 InTouch contacted persons who had previously stated that they did not wish

COMPLAINT Page 5 of 9

-" ,. 1 to reeeive outbound telephone ealls from DIRECTV. The ealls eonsisted

2 entirely of a pre-recorded message.

3 23. The pre-recorded message told persons who received the ealls that "from

4 time to time, (DIRECTV) extend(s) exciting offers to our loyal eustomers,

5 like you, but because you are on the DIRECTV Do Not Call List, we are not

6 able to eontact you for these exciting offers." The pre-recorded message

7 then instructed eall recipients to press 1 on their phones to remove their

8 number from DlRECTV's Do Not Call List.

9 24. InTouch placed a total of 1,050,007 eallsduring the 42-day period from

10 August 15 through September 25,2007.

1 1 VIOLA TIONS OF THE TELEMARKETING SALES RULE 12 COUNT I 13 (Violation of 16 C.F.R. § 310.4(b)(I)(ii)(A))

14 25. Paragraphs 1 -24 are ineorporated herein by referenee.

15 26. In condueting the telemarketing eampaign deseribed in paragraphs 18-24,

16 DlRECTV violated the TSR, 16 C.F.R. § 31 O.4(b)(1 )(iii)(A), and Paragraph

17 1 of the Stipulated Order, by causing InTouch to plaee outboundLA.

18 telephone calls to persons who previously had stated that they did not wish

19 to receive outbound telephone ealls from DlRECTV.

20 27. In condueting the telemarketing eampaign described in paragraphs 18-24, 21 InToueh, Kurtz, and Saedi violated the TSR, 16 C.F.R.

22 § 31 O.4(b)(I)(iii)(A), by placing outbound telephone ealls to persons who

23 previously had stated that they did not wish to receive outbound telephone

24 calls from DlRECTV.

25

26

27

28

COMPLAINT Page 6 of 9

,. ,. 1 COUNT II 2 (Violation of 16 C.F.R. § 310.4(b)(I)(iv)) 3 28. Paragraphs 1 -27 are incorporated herein by reference.

4 29. In conducting the telemarketing campaign described in paragraphs 1 8-24,

5 DIRECTV violated the TSR, 16 C.F.R. § 3 10.4(b)(1)(iv) and Paragraph 1.B

6 the Stipulated Order, by causing InTouch to place pre-recorded outboundof

7 telephone calls to consumers, and thereby to abandon the calls.

8 30. In conducting the telemarketing campaign described in paragraphs 18-24,

9 InTouch, Kurtz, and Saedi violated the TSR, 16 C.F.R. § 3 10.4(b)(1)(iv), by

10 placing pre-recorded outbound telephone calls to consumers, and thereby

11 abandoning the calls.

12 CIVIL PENALTIES 13 31. Paragraphs 1 -30 are incorporated herein by reference.

14 32. Section 5 (m)(1 )(A) ofthe FTC Act, 15 U.S.C. § 45(m)(1 )(A), as modified 15 by Section 4 of the Federal Civil Penalties Inflation Adjustment Act of 16 1990, 28 U.S.C. § 246 i, as amended, and as implemented by 16 C.F .R.

17 § 1.98(d) (2009) and by 74 Fed. Reg. 857 (Jan. 9,2009) (to be codified at

18 16 C.F.R. § 1.98(d)), authorizes this Court to award monetary civil penalties

19 of up to $11,000 for each violation of the TSR on or before February 9, 20 2009, and up to $16,000 for each violation of the TSR after February 9, 21 2009. Defendants' violations of the TSR were committed with the 22 knowledge required by Section 5(m)(l)(A) of the FTC Act, 15 U.S.c. 23 § 45(m)( 1 )(A).

24 INJUNCTIVE RELIEF 25 33. Paragraphs 1 -32 are incorporated herein by reference.

26 34. Section 1 3(b) of the FTC Act, 5 U.S.c. § 53(b) empowers this Court to 27 grant injunctive and other ancillary relief to prevent and remedy any

28 violation of any provision of law enforced by the FTC.

COMPLAINT Page 7 of 9

-l -"

1 35. This Court, in the exereise of its equitable jurisdietion, may award aneilary

2 relief to remedy injury eaused by a defendant's violations of the Rule and 3 the FTC Aet.

4 36. Defendants' violations ofSeetion 5 of the FTC Aet, 15 U.S.C. § 45(a), as 5 set forth above, have eaused and are likely to eontinue to eause substantial

6 injury to eonsumers. Absent injunetive reliefby this Court, Defendants are

7 likely to eontinue to injure eonsumers and harm the publie interest.

8 PRA YER FOR RELIEF 9 WHREFORE, Plaintiff, pursuant to Seetions 5(a), 5(m)(l)(A), l3(b), and

10 the FTC Aet, 15 V.S.C. §§ 45(a), 45(m)(l)(A), 53(b), and 57b, and the19 of

1 1 Court's own equitable powers, requests that the Court:

12 1. Enter judgment against Defendants and in favor of Plaintiff for eaeh

13 violation alleged in this eomplaint;

Award Plaintiff14 2. monetary civil penalties from Defendants for each violation

of15 the TSR;

16 3. Enter permanent injunctions to prevent future violations of the FTC Act and 17 the TSR by Defendants;

18 4. Award Plaintiff the costs of bringing this action, as well as such other and 19 additional relief as the Court may determine to be just and proper.

20

21 Respectfully submitted,

22 FOR THE UNITED STATES OF AMERICA23 DATED: +,/-///...S; 2009 MICHAEL F. HERTZ24 Acting Assistant Attorney GeneralCivil Division25 United States Department of Justice

26 THOMAS P. O'BRIEN United States Attorney27 Central District of California

28

COMPLAINT Page 8 of 9

r- ,.

LEE WEIDMAN Assistant United States AttorneyChief, Civil Division

¿&~~~~l~nited States Attorney

Chief, Civil Frauds SectionCalifornia State Bar No.1 01233 Room 75 i 6, Federal Building300 North Los Angeles Stree1Los Angeles, California 900 i 2Telephone: (2 i 3) 894-2474 Facsimile: (213) 894-2380

. lessman usdo'. ov

Director Offiee of Consumer Litigation

KENNTH L. JOST D~puty DirectorOtfice of Consumer Litigation

j1 k~, ~DANIEL K. CRANE-HIRSCH Trial AttorneyOffice of Consumer LitigationLAUR DEMARTINO U.S. Dep'artment of Justice

Assistant Direetor PO Box 386Division of Enforcement Washington, D.C. 20044

Telephone: 202-616-8242 Facsimile: 202-514-8742 daniel.erane- hirsch~usdoj. gov

COMPLAINT Page 9 of 9

~ .. rCase 8:05-cv-0 1211.C-AN Document 2 Filed 121.005 Page 1 of 55

1 PETER D. KEISLER Assistant Attorney General

2 EUGENE M. THIROLF Director, Office of Consumer Litigation

3 ALA J. PHELPS Trial Attorney, Office of Consumer Litigation

4 Civil Division United States Department of Justice

5 1331 Pennsylvania Ave. NW, Suite 950N. Washington, D.C. 20004

6 Telephone: (202) 307-6154 FacsimiIe: (202) 514-8742

7 E-mail: alan .phelps~usdoj. gov f .lriority

8 DEBRA WONG YANG United States Attorney -Z Send

9 LEON W. WEIDMA _crsdChief, Civil Division 10 GARY PLESSMA Enter)(0600 \ D ~ ll. JS.5/JS.6Chief, Civil Fraud Section 11 LINDA A. KONTOS, CSB No. 185016 _ JS-2/JS-3

Assistant United States Attorney 12 Room 7516, Federal Building

300 N. Los Angeles Street

13 T~eAhne: (213) 894-3986

~eÉs~le: (213) 894-23BO

14 E~a~~ linda. kontos~usdoj .gov- i-a - 0

w 15 A~o~~ r Plaintiff United States of Amrical! N .'lV'Z016 eë.. IB 16 o u "'-:ô I -.HE UNITED STATES DISTRICT COURT-In Li ::~-I c: lC.. on !XX 040 t: L... FOR THE CENTRL DISTRICT OF CALIFORNIA' BY

18 co..o )£" U '" WESTERN DIVISION SAC Vo 519

1 2 i i lJ, ,:~

20 0.

UNITED STATES OF AMRICA, ) 21

22

23

Plaintiff, v.

DlRECTV, Inc., et aL.

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Civ. No.

STlPUTI Jt AN ORDER FOR. PBR INJUCTION AGST OIRETV, %HC.

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25

26 Plaintiff, the United States of America, acting upon

27 notification and authorization to the Attorney General by the

28 Federal Trade Commission (~FTcn or the ~Commission"), has

1

Exhibit A, p.ll

,. .. Case B:05-CV-01211_C-AN 1 Document 2 Filed 121.005 Page 2 of 55

1 commnced this action by filing the complaint herein, and 2 Defendant DrRECTV, rnc., has waived service of the sumons and

3 the complaint. The parties, represented by the attorneys whose

4 names appear hereafter, have agreed to settlement of this action

5 witnout adjudication of any issue of fact or law, and without

6 Defendant admitting liability for any of the violations alleged

7 in the complaint.

8 THEFORK, on the joint motion of the parties, it is hereby 9 ORDER, ADJU AN DEC as follows:10 FININGS

11 1. This Court has jurisdic~ion over the subject matter

12 pursuant to 28 U.S.C. §§ 1331, 1337 (a), 1345 and 1355, and 15

13 U.S.C. §§ 45(m) (1) (A.), 53(b), 56(a), and 57b.

14 2. Plaintiff and Defendant consent to jurisdiction and

15 venue in this District. 16 3. The activities of Defendant are in or affectin~

17 commerce, as defined in Section 4 of the FTC Act, 15 U. s. C. § 44.

18 4. The complaint states a claim upon which relief may be

19 granted against Defendant, under Sections 5 (a), 5 (m) (1) (A), 13 (b)

20 and 19 of the Federal Trade Commission Act (ftFTC Act"), 15 U.S.C.

21 §§ 45 (a), 45 fm) (1) (A), 53 (b), and 57b.

22 5. Defendant hereby waives all rights to appeal or

23 otherwise challenge or contest the validi ty of this Order. 24 6. Defendant has agreed that this Order does not entitle

25 Defendant to seek or to obtain attorneys' fees as a prevailing

26 party under the Equal Access to Justice Act, 28 U.S.C. § 2412,

27 and Defendant further waives any rights to attorneys' fees that

28 may arise under said provision of law.

2

Exhibit A, p. i 2

,. .. Case B:05-CV-01211_C-AN IDocument 2 Filed 121_005 Page 3 of 55

1 7. DIRECTV denies any violations of the Telemarketing

2 Sales Rule or any provisions of law cited in paragraph 4 above,

3 but has entered into this Stipulated Judgment and Order for

4 Permanent Injunction freely and without coercion in order to

5 settle and resolve Plaintiff's claims against it.

6 8. Entry of this Order is in the public interest.

7 DIFINI!IONS 8 For the purpose of this Order, the following definitions

9 shall apply:

10 1. "Defendant" or "DIRECTV" means DIRECTV, Inc., its

11 subsidiaries, officers, agents, servants, employees, and

12 attorneys. 13 2. The "Telemarketing Sales Rule" o~ ~Rule" means the FTC

14 Rule entitled "Telemarketing Sales Rule," 16 C.F.R. § 310,

15 attached hereto as Appendix A.

16 3. ~Customer" means any person who is or may be required

11" to pay for goods or services offered through telemarketing.

18 4. ~Outbound telephone call" means a telephone call

19 initiated by a telemarketer to induce the purchase of goods or

20 services or to solicit a charitable contribution.

ftperson" means any individual, group, unincorporated

22 association, limited or general partnerShip, corporation, or

21 5.

23 other business entity. 24 6. "Telemarketing" means a plan, program, or camaign

25 which is conducted to induce the purchase of goods or services or

26 a charitable contribution, by Use of one or more telephones and

27 which involves more than one interstate telephone call. The term

28 does not include the solicitation of sales through the mailing of

3

Exhibit A, p.13

l- ,. Case 8:05-CV~01211~C-AN Documlnt 2 Filed 1212005 Page 4 of 55

1 a catalog which: contains a written description or illustration 2 of the goods or services offered for sale; includes the business

3 address of the seller; includes multiple pages of written

4 material or illustrations; and has been issued not less

5 frequently than once a year, when the person making the

6 solicitation does not solicit customers by telephone but only

7 receives calls initiated by customers in response to the catalog

a and during those calls takes orders only without further

9 solicitation. For purposes of the previous sentence, the term

10 nfurther solicitation" does not include providing the customer

11 with information about, or attempting to sell, any other item

12 included in the same catalog which prompted the customer's call

13 or in a substantially similar catalog.

14 7. nSeller" means any person who, in connection with a

15 telemarketing transaction, provides, offers to provide, or 16 arranges for others to provide goods or services to the customer

17 in exchange for consideration, whether or not such person is

18 under the jurisdiction of the Federal Trade Commssion.

19 8. "Telemarketer" means any person who, in connection with

20 telemarketing, initiates or receives telephone calls to or from a

21 customer or donor.

22 9. "Authorized Telernarketer" means a person that has

23 received express, written authorization from DlRECTV to USe

24 telemarketing to market DlRECTV goods or services.

25 10. "National Do Not Call Registry" means the National Do

26 Not Call Registry maintained by the Federal Trade Commission

27 pursuant to 16 C.F.R. § 310.4 (b) (1) (Hi) (B).

4

Exhibit A, p. i 4

28

,. ,. Case 8:05-CV-01211.C-AN Documknt 2 Filed 1212005 Page 5 of 55

1 11. "Established business relationship~ means a

2 relationship between the seller and a person based on: (a) the

3 person's purchase, rental, or lease of the seller's goods or

4 services or a financial transaction between the person and

5 seller, within the eighteen (lB) months imdiately preceding the

6 date of the telemarketing call; or (b) the person's inquiry or

7 application regarding a product or service offered by the seller,

B within the three months immediately preceding date of a

9 telemrketing call. 10 12. ~DIRECTV goods or services" means satellite programing

11 and ,all other goods or services.

12 13. ~Authorized Marketer~ means a business or other entity

13 with whom DlRECTV has entered into an agreement authorizing the

14 solicitation of DlRECTV goods or services.15 QE

16 1. PMHIBIUOH AGS'J AN ABOSIY PAT' 01' TE'1nt CA

17 IT is HEY ORDERE that, in connection with telemarketing 18 DIRECTV goods or services, DlRECTV, whether acting directly or

19 indirectly through Authorized Telemarketers, is hereby

20 permanently restrained and enjoined from engaging in violations

21 of the Telemarketing Sales Rule, including but not limited to:

22 A. Initiating any outbound telephone call to a person 23 when: 24 1. that person previoMsly has stated to DIRECTV or an

25 Authorized Telemarketer that he or she does not 26 wish to receive an outbound telephone call made by 27 or on behalf of DlRECTV, unless the provisions of

5

Exhibit A, p.lS

28

,. .. Case B:05-ev-0121 WC-AN I Document 2 Filed 12'2005 Page 6 of 55

1 16 C.F.R. § 3l0.4(b) (3) (the Telemarketing Sales

2 Rule Do Not Call safe harbor) are met;

3 2. that person's telephone numer is on the National

4 Do Not Call Registry, unless:

5 a. DlRECTV has obtained the express agreement,

6 in writing, of such person to place calls to

7 that person, clearly evidencing such person's

8 authorization that calls made by or on behalf

9 of DlREÇTV may be placed to that person, and

10 including the telephone numer to which the

11 calls may be placed and the. signature of that

12 person; or 13 b. DlRECTV has an established business 14 relationship with such person, and that

15 person has not stated to DIRECTV or an

16 Authorized Telemarketer that he or she does

17 not wish to receive outbound telephone calls

18 pursuant to § 310.4 (b) (1) (i11) (A) of the

19 Telemarketing Sales Rule; or

20 c. The provisions of 16 C.F.R. § 310.4(b) (3) 21 (the Telemarketing Sales Rule Do Not Call

22 safe harbor) are met.

23 B. Abandoning any outbound telephone call to a person by

24 failing to connect the call to a representative within

25 two (2) seconds of the person's completed greeting,

26 unless the following four (4) conditions are met:

27 1. DlRECTV or an Authorized Telemarketer employ

28 technology that ensures abandonment of no more

6

Exhibit A, p. i 6

.. .. Case 8:05-CV-0121111C-AN ~ocumJnt 2 Filed 12/12005 Page 7 of 55

1 than three (3) percent of all calls answered by a

2 person, measured per day per calling campaign;

3 2. Defendant or an Authorized Telemarketer, for each

4 telemarketing call placed, allows the telephone to

5 ring for at least fifteen (15) seconds or four (4) 6 rings before disconnecting;

7 3. Whenever a representative is not available to

8 speak with the person answering the call within

9 two (2) seconds after the person's completed

10 greeting, DlRECTV or an Authorized Telemarketer

11 promptly plays a recorded message that states the 12 name and telephone numer of the seller on whose

13 behalf the call was placed; 14 4. DlRECTV or an Authorized Telemarketer retains

15 records, in accordance with 16 C.F.R. 310.5(b)16 Id), establishing compliance with the preceding

17 three conditions. 18 C. Pending resolution of the proceeding to amend the TSR,

19 69 Fed. Reg. 67287 (Nov. 17, 2004), DlRECTV or an

20 Authorized Telemarketer will not be deemed to be in 21 violation of the TSR's call abandonment prohibition, 16 22 eFR 310.4(b) 11) (iv), or Paragraph B of this Order, 23 immediately above, for placing a telephone call that 24 delivers d prerecorded telemarketing message to a 25 consumer with whom DlRECrv has an established business

26 relationship, as defined in the TSR, if DlRECTV or an 27 Authorized Telemarketer conducts such call in 28 conformity with the term of the proposed amended call

7

Exhibit A, p.l?

I" ,. .

iCase 8:05-CV-01211~C-AN Document 2 Filed 1211,2005 Page 8 of 55

1 abandonment safe harbor published in the Nov. 17, 2004

2 Federal Register Notice at 69 Fed. Reg. 67287 (copy

3 appended as Appendix BI. Upon resolution of that rule

4 amendment proceeding, subparagraph B ot this Paragraph

5 will be deemed to incorporate any amendments to

6 § 3l0.4(bl (4), and subparagraph C of this Paragraph

7 will have no further effect.

8 D. If th Commission amnds the Telemarketing Sales Rule,

9 in whole or part, DIRECTV and its Authorized

10 Telemarketers shall, in connection with telemarketing

11 DlRECTV qoods or services, comply fully and completely

12 with all applicable requirements of the amended Rule,

13 on and after the effective date of any such amended

14 Rule.

15 II. MON'ITOlUG OJ' AURIZED ':TE

16 IT is FUTH ORDBRE that DlRECTV is hereby permently

17 restrained and enjoined from:

is A. Failing to conduct a reasonable due diligence 19 investigation of a person before making the person an

20 Authorized Telemarketer, to ensure that the person has

21 established and actively enforces effective policies

22 and procedures for compliance with the Telemarketing

23 Sales Rule, including procedures to prevent the

24 initiation of outbound telemarketing calls to numers

25 on the National Do Not Call Registry, in violation of

26 16 C.F.R. § 3l0.4(b) (1) (iii), and to prevent call

27 abandonment, in violation of § 310.4(b) (1) (iv); 28

a

Exhibit A, p.18

,. ~ Case 8:05-CV-01211.iC-AN Documlnt 2 Filed 1212005 Page 9 of 55

1 B.

2

3 C.

4

5

6

7

8 D.

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

Failing to have a written contract with each Authorized

Telemarketer;

Failing to include in the ~ritten contract with each

Authorized Telemarketer requirements that the

Authorized Telemarketer comply with all provisions of

the Telemarketing Sales Rule, including, but not

limited to, § 310.4(b) (1) liii) and (iv);

Failing to monitor outbound telemarketing campaigns

conducted by an Authorized Telemarketer to determine

whether:

I. Any telemarketing call is placed only to a

telephone number that is

a. not on the National Do Not Call Registry

and not on an individual do not call

list maintained by DIRECTV or any of its

Authorized Telemarketers; or

b. on the National Do Not Call Registry,

provided that the customer either has

given his or her express agreemnt in

writing to receive telemarketing calls

at that numer, or has an established

business relationship with DIRECTV;

2. Not more than three percent (3%) of telemarketing

calls answered by a person, measured per day per

calling campaign, are being connected to a pre

recorded message in lieu of a live sales

representative, pursuant to 16 C.F.R.

§§ 3l0.4CbJ (1) 'iv) and 310.4'b) (4);

9

Exhibit A, p.19

", ,. Case 6:05-CV-01211.C-AN Document 2 Filed 121.005 Page 10 of 55

1 E. Providing any monetary compensation for any

2 telemarketing related sales or activities, including

3 but not limited to hourly rates of payor commssions,

4 to any Authori zed Telemarketer after DIRECTV knows or

5 reasonably should have known that such Authorized

6 Telemarketer has, in connection with telemarketing

7 DIRECTV goods and services;

8 (i) failed to fulfill contract requirements ~ith

9 respect to compliance with the Telemarketing

10 Sales Rule, or 11 (ii) violated the Telemarketing Sales RUle.. 12 F. Continuing to do business wi th any Authorized

13 Telemarketer that fails to fulfill contract 14 requirements with respect to compliance with the 15 Telemarketing Sales Rule, or violates any provision of 16 the Telemarketing Sales Rule. 17 Provided, however, that this Paragraph does not prohibit

18 DlRETV from entering into a subscription. agreement with a

19 conSumr who was called by an Authorized Telemarketer that fails

20 to fulfill contract requirements with respect to compliance with

21 the Telemarketing Sales Rule. violates any provision of the 22 Telemarketing Sales Rule, or fails to comply with Paragraph I of

23 this Order.

24 III. MONI7OG OF AtHOiuZED MATERS

25 IT IS FUTHE ORDERD that DlRECTV is hereby permanently

26 restrained and enjoined from:

27

28

10

Exhibit A, p.20

~ ~ Case 8:05-CV-.o211,1C-AN I Document 2 Filed 12/W005 Page 11 of 55

1 A. Failing to monitor Authorized Marketers to determine

2 whether they are ini tiatinq contact with consumers

3 through outbound telephone calls to telemarket DIRECTV

4 goods or services; and

5 B. Doing business with any Authorized Marketer and shall

6 not provide any monetary compensation, including but

7 not limited to hourly rates of payor commssions, to

8 any Authorized Marketer who DlRECTV knows or should

9 know engages in the following conduct:

10 1. ini tiating contact with consumrs through outbound

11 telephone calls to telemarket DIRECTV goods or

12 services without express, written authorization

13 from DIRECTV; or

14 2. entering into any type of agreement with any other

15 person to initiate contact with consumers through 16 outbound telephone calls to telemarket DIRECTV

i 7 goods or services. 18 Provided, however, this Paragraph does not prohibit DIRECTV

19 from entering into a sUbscription agreement with a consumer who

20 was called in violation of the Telemarketing Sales Rule, or by a

21 person who has engaged in any of the conduct described in

22 subparagraph B of this Paragraph of this Order.

23 IV. ADDITIOI HOJl~ 24 rr is rPHE ORDERED that DIRECTV is hereby permanently

25 restrained and enjoined from failing to take the fOllowing

26 actions with regard to Authorized Telemarketers and Authorized

27 Marketers:

28

11

Exhibit A, p.21

~ "" Case B:05-CV-01211IC-AN Docum~nt 2 Page 12 of 55Filed 12/'005

1 A. DIRECTV shall develop, implement, adequately staff, and

2 continuously operate and maintain, a system'to receive

3 and retain complaints related to telemarketing DIRECTV

4 goods and services that are received by telephone,

5 mail, and e-mail. DIRECTV shall take all reasonable

6 steps to obtain, record, retain, and make easily

7 accessible to DIRECTV and, upon reasonable request, the

B FTC, all relevant information regardinq all complaints

9 relating to telemarketing of DIRECTV goods or services,

10 inclUding but not limited to: (1) the consumer's name,

1l address, and telephone number; (2) the substance of the 12 complaint, including the name of any person referenced;

13 (3) the nature and result of any investigation

14 conducted concerning the complaint; (4) each response

15 to the complaint and the date of such response to the

16 complaint; (5) any final resolution of the complaint,

17 and the date of such resolution; (6) in the event of a

18 denial of any resolution, the reason for the denial;

19 (7) the name, telephone numer, and address of the 20 Authorized Telemrketer or Authorized Marketer which

21 made the call that was the basis for the comlaint; (8)

22 the date of the call; and (9) any relevant informtion

23 for determning whether a violation of the 24 Telemarketing Sales Rule has occurred. The system tor

25 complaints related to telemarketing shall be capable of

26 producing and shall produce monthly reports that show

27 (1) the aggrega~e numer of complaints relating to

28 telemarketing, (2) the total numer and typ of

12

Exhibit A, p.22

,. ,. Case 8:0S-CV-01211-IC-AN DocumJnt 2 Filed 121_005 Page 13 of 55

1 telemarketing complaints for each Authorized

2 Telemarketer, and (3) the total number and type of

3 telemarketing complaints for each Authorized Marketer;

4 B. DlRECTV shall promptly investigate each consumer

5 complaint relating to telemarketing Or the

6 Telemarketing Sales Rule and shall take all reasonable

7 steps to identify the person whose activities prompted

8 the complaint; and

9 C. At the time DlRECTV activates a new subscriber, DlRECTV

10 shall ask how the person was solicited and shall note 11 and keep records of any response indicating that the 12 person was initially solicited by an outbound telephone 13 call. For each subscriber who indicates. that he or she

14 was contacted initially through an outbound telephone 15 call, DlRECTV shall, as soon as practicable, identify

16 the Authorized Marketer who will receive the payment l1 from DlRECTV in respect to such subscriber activation

18 and use this informtion to monitor còmpliance with 19 this Order. DIRECTV shall keep this procedure in place

20 for a period of three (3) years after November 15, 21 2005, or three (3) years after the date of entry of 22 this Order, whichever date is later. 23 V. PRBIBI'lIOl OR ASSIS'lIlG AN I'ACILITATIB

24 IT is ~8E ORDER that DlRECTV is hereby permanently

25 restrained and enjoined from providing substantial assistance and

26 support to any telemarketer when DlRECTV knows or consciously

27 avoids knowing that the telemrketer is engaged in one Or more

28 violations of the Telemarketing Sales Rule.

13

Exhibit A, p.23

~ ,. Case 8:05-CV-01211.C-AN DocumJit 2 Filed 12112005 Page 14 of 55

1 VI. CIVD PENTY 2 IT is FD'lBE ORDEl that judgment in the amount of Five

3 Million Three Hundred Thirty Five Thousand Dollars

4 ($5,335,000.00) is hereby entered against DIRECTV as a civil

5 penalty pursuant to Section 5 (rn) (1) (A) of the Federal Trade

6 Commssion Act, 15 D.S.C. § 45(m) (1) (A).

7 A. Prior to or concurrently with its execution of this B Order, DIRECTV shall transfer the civil penalty payment 9 in the form of a wire transfer or certified or

10 cashier's check made p~yable to the Treasurer of the 11 Oni ted States. The check or written confirmation of 12 the wire transfer shall be delivered to: Director, 13 Office of Consumer Litigation, U.S. Department of 14 Justice Civil Division, P.o. Bo~ 386, Washington, DC 15 20044. The cover letter accompanying the check shall 16 include the title of this litigation and a reference to 17 OJ' 102-3316. IB B. In the event of default on the payment required to be 19 made by this Paragraph, the entire unpaid civil 20 penal ty, together with interest computed under 2B 21 U.S.C. § 1961 -- accrued from the date of default until 22 the date of payment ~- shall be immediately due and 23 payable. 24 C. DIRECTV shall cooperate fully with Plaintiff and the 25 Commission and their agents in all attempts to collect 26 the amount due pursuant to this Paragraph if DIRECTV

27 fails to pay fully the amount due at the time specified 28 herein. In such an event, DIRECTV agrees to provide

H

Exhibit A, p.24

,- ,. Case 8:05-cv-O 1211-IC-AN Docume~t 2 Filed 121.005 Page 15 of 55

1 Plaintiff and the Commission with its federal and state

2 tax returns for the preceding two years, and to

3 complete new standard financial disclosure forms fully

4 and accurately wi thin ten (10) business days of

5 receiving a request from Plaintiff or the Commission to

6 do so. DIRECTV further authorizes Plaintiff and the

1 Commssion to verify all information provided on. the

8 financial disclosure form from DIRECTV with all

9 appropriate third parties, including but not limited to

10 financial institutions.

11 D. In accordance with 31 U.S.C. § 1101, DIRECTV is hereby

12 required, unless DIRECTV has done so already, to

13 furnish to Plaintiff and the FTC, DIRECTV's taxpayer

14 identifying numer (s) (employer identification numbers)

15 which shall be used for purposes of collecting and

16 reporting on any delinquent amount arising out of s~ch

17 Defendant's relationship with the government.

18 E. DlRECTV agrees that the facts as alleged in the

19 complaint filed in this action shall be taken as true

20 for the purpose of a nondischargeability complaint in

21 any bankruptcy proceeding.

22 F. Proceedings instituted under this Paragraph are in

23 addition to, and not in lieu of, any other civil or

24 criminal remedies that may be provided by law,

25 including any other proceedings the Commission may

26 initiate to enforce this Order.

21 G. This Order resolves all allegations in the Complaint

28 against DIRECTV and that nothing in this Paragraph

15

Exhibit A, p.2S

~ .Case 8:05-CV-01211-llC-AN Doc~~e~t 2 Filed 121_005 Page 16 of 55

1 permits the Commission to seek any additional remedies

2 for the conduct alleged in the complaint against

3 DlRECTV. 4 VII . COIA MOITORIG 5 IT is FUTH ORDER that, for the purpose of monitoring 6 and investigating compliance with any provision of this Order,

1 A. Within thirty (30) days of receipt of written notice 8 from a representative of the Comssion or Plaintiff,

9 DlRECTV shall submit additional written reports, sworn

10 to under penalty of perjury; produce documents for 11 inspection and copying; appear for deposition; and/or 12 provide entry during normal business hours to any 13 business location in DlRECTV's possession, or direct or 14 indirect control, to i~spect the business operation; 15 B. In addition, the Co~ission and Plaintiff are 16 authorized to monitor compliance with this Order by all 11 other lawful means, including but not liri ted to. the1S following: 19 1. Obtaining discovery from any person, without

20 further leave of court, using the procedures 21 prescribed by Fed. R. Civ. P. 30, 31, 33, 34,22 36, and 45; and 23 2. Posing as Consumrs and suppliers to DlRECTV,

24 any of DlRECTV's employees, or any other

25 entity managed or controlled in whole or in 26 part by DlRECTV, without the necessity of 21 identification or prior notice; and

16

Exhibit A, p.26

28

,- .I' Case 8:05-cv-O 1211-tlC-AN Document 2 Filed 12/.005 Page 17 of 55

1 C. DIRECTV shall permit representatives of the Conuission

2 or Plaintiff to interview any employer, consultant,

3 i?dependent contractor, representative, agent, or

4 employee who has agreed to such an interview, relating

5 in any way to any conduct subj ect to this Order. The

6 person interviewed may have counsel present;

7 Provided, however, that nothing in this Order shall limit

B the Commission's lawful use of compulsory process, pursuant to

9 Sections 9 and 20 of the FTC Act, 15 D.S.C. §§ 49, 57b-1, to

10 obtain any documentary material, tangible things, testimony, or

11 information relevant to unfair or deceptive acts or practices in 12 or affecting commerce (within the meaning of 15 D.S.C.

13 § 4S (al (1) ) .

14 VIii. COMIACE RER.l'ING 15 IT is FUTH ORDER that, in order that compliance with 16 the provisions of this Order may be monitored:

17 A. For a period of three (3) years from the date of entry 1 B of this Order DIRECTV shall notify the Commission of

19 any changes in corporate structure that may affect 20 compliance obligations arising under this Order, 21 including but not limited to a dissolution, assignment, 22 sale, merger, or other action that would result in the 23 emergence of a Successor entity; the creation or 24 dissolution of a subsidiary, parent, or affiliate that 25 engages in any acts or practices subject to this Order; 26 the filing of a bankruptcy petition; or a change in the 27 corporate name or address, at least thirty (30) days 28 prior to such change, provided that, with respect to

17

Exhibit A, p.27

,- 1" Case B:05-C-01211.C-AN Documeht 2 Filed 12/_005 Page 18 of 55

1 any proposed change in the corporation about which

2 DlRECTV learns less than thirty (30) days prior to the

3 date such action is to take place, DlRECTV shall notify

4 the Commission as soon as is practicable after

5 obtaining such knowledge.

6 B. One hundred eighty (leO) days after the date of entry

7 of this Order, DIRECTV shall provide a written report

8 to the FTC, sworn to under penalty of perjury, setting

9 forth in detail the manner and form in which it has

10 complied and is complying with this Order. This report

11 shall include:

12 1. A copy of each acknowledgment of receipt of this

13 Order, obtained pursuant to Paragraph X of this

14 Order;

15 2. Any changes required to be reported pursuant to

16 subparagraph (A) of this Paragraph; 17 3. A list of the telephone numers that DlRECTV or

18 any Authorized Telemarketers used or uses in

19 telemarketing since entry of this Order; and the

20 name and address of the phone company providing

21 service, including any telephone numer programed 22 to be transmitted for caller identification

23 purposes. 24 4. A list of all subscription account numers DlRECT

25 or any Authorized Telemrketers have used, uses, 26 or have obtained in connection with the National

27 Do Not Call Registry since entry of this Order;

28

ie

Exhibit A, p.28

,l .. Case B:05-CV-01211.C-AN Docum~nt 2 Filed 12/12005 Page 19 of 55

1 5. A list of all Authorized Telemarketers and

2 Authorized Marketers, including the trade n~es

3 and any other names under which, to DIRECTV's

4 knowledge, these enti ti es do business.

5 C. Once every twelve months, starting after the iaO-day

6 report required in Paragraph VIII. B above is provided,

7 for a period of three years, DIRECTV shall provide a

8 written report to the FTC that includes a reasonably

9 detailed description of all monitoring activity taken

10 by DIRETV pursuant to Paragraphs II, III, and IV of

ii this Order. The report shall also be served Upon the 12 Board of Directors of DiRECTV. The report shall

13 include as applicable, but is not be limited to, the

14 following:

15 1. A reasonably detailed description of the due

16 diligence review DIRECTV performed on prospective

17 Authorized Telemarketers and the results of the

ia due diligence review; 19 2. The names, addresses and telephone numers of all

20 Authorized Telemarketers and the dates they became

21 Authorized Telemarketers;

22 3. The names, addresses, and telephone numbers of all

23 Authorized Marketers;

24 4. The names, addresses, and telephone numers of all

25 Authorized Telemarketers and all Authorized

26 Marketers who have been terminated by DIRECTV for

27 reasons related to telemrketing, the dates of the 28

19

Exhibit A, p.29

,l .. Case 8:05-CV-01211I,C-AN Documlt 2 Filed 12/12005 Page 20 of 55

1 terminations, and the specific reasons for

2 termination; 3 5. At the end of each quarter, starting after the

4 lBO-day report required in Paragraph VIII.B above

5 is provided, for a period of three years, DlRECTV

6 will provide a description of all outbound

7 telemarketing campaigns conducted by DlRECTV or

a its Authorized Telemarketers during the previous

9 quarter, including, for each campaign, the dates

10 during which each campaign was in place and the

11 average number of calls made each day. At the

12 Commssion's discretion, in each quarter, it may

13 request detailed data for up to three days for one

14 telemarketing campaign or one day each for each

15 campaign. For each selected day, DlRECTV will

16 supply the names of the entities making the calls,

17 the telephone numbers each entity called, the

18 basis for any established business relationship

19 between DIRECTV and a person at the numer called,

20 or if such person does not have an established

21 business relationship with DIRECTV, the reason why

22 that person was called;

23 6. A detailed description of the methodology and

24 resul ts of DlRECTV's investigation of any call by

25 an Authorized Telemacketer to a telephone numer

26 on the National Do Not Call Registry which shall

27 include, but not be limited to, (a) the date of

28 the call, (h) whether there is an existing

20

Exhibit A, p.30

,. ,. n

¡. Case 8:05-CV-0'l211-IC-AN Documeht 2 Filed 121.005 Page 21 of 55

I business relationship with the consumer, and (c) if 2 there is an existing business relationship,. the

3 date it began;

4 7. EVidence showing that DIRECTV developed,

5 implemented, staffed, and operated a system for

6 complaints related to telemarketing pursuant to

7 Paragraph iv of this Order;

S 8. Evidence showing that DIRECTV took all reasonable

9 steps to capture, record and retain every

10 complaint relating to telemarketing that it

11 received; 12 9. Evidence Showing that DIRECTV took all reasonable

13 steps to obtain, record, and retain all relevant

14 information regarding all complaints relating to

15 telemarketing DlRECTV goods or services,

16 inClUding, to the extent provided by the

17 complainant or discovered through investigation:

18 (1) the consumer's name, address, and telephone

19 number; (2) the substance of the complaint,

20 including the name of any person referenced; (3) 21 the nature and result of any investigation

22 conducted concerning the complaint; (4) each

23 response to the complaint, and the date of such

24 response to the complaint; (5) any final 25 resolution of the complaint, and the date of such

26 resolution; (6) in the event of a denial of any

27 resolution, the reason for the denial; (7) the

28 name, telephone numer, and address of the

21

Exhibit A, p.31

,. l-Case B:05-CV-01211.C_AN jDocument 2 Filed 121_005 Page 22 of 55

1 Authorized Telemarketer or Authorized Marketer:

2 (a) the date of the call: and (9) any relevant

3 information for determining whether a violation of

4 the Telemarketing Sales Rule has OCcurred:

5 10. Evidence showing that DlRECTV's system for

6 complaints related to telemarketing produced

7 monthly reports pursuant to Paragraph iv of this

8 Order:

9 11. Copies of all monthly reports showing the

10 aggregate numer of complaints relating to

11 telemarketing, the total numer and type of 12 telemarketing complaints for each Authorized

13 Telemarketer, and the total numer and type of

14 telemarketing complaints for each Authorized

15 Ha.I"eter:

16 12. Evidence showing that DlRECTV promptly

17 investigated each consumer complaint relating to

18 telemarketing and took all reasonable steps to

19 identify the person whose activities prompted the

20 consumer complaint; and

21 13. Evidence showing that DIRECTV has complied with

22 Paragraph IV.C.

23 D. For the purposes of this Order, DIRECTV shall, unless

24 otherwise directed by the Commission's authorized

25 representatives, mail all written notifications to the

26 Comssion to: 27

28

22

Exhibit A, p.32

Case 8:05-CV-01211-IC-AN Documeht 2 Filed 12/1°05 Page 23 of 55

1 Associate Director for Enforcement Federal Trade Commission

2 601 New Jersey Ave., NW Washington, DC 20580

3 Re: United States v. DIRECTV, Civ. No.

4 The Commission shall, unless otherwise directed by

5 DIRECTV's officers or attorneys, mail all written

6 notifications to DlRECTV to:

7 Executive Vice President, General Counsel DIRECTV, Inc.

a 2230 East Imperial Hwy., ll~ Floor El Segundo, CA 90245

9 E. For the purposes of this Order, DlRECTV shall, unless

10 otherwise directed by a representative of Plaintiff,

11

12 identify all written notifications to Plaintiff as

13 provided in reference to OJl 102-3316, and mail them

to: 14

15 Director, Office of Consumer Litigation U.S. Department of Justice - Civil Division P.O. Box 386

16 Nashington, DC 20044.

17 F. For purposes of the compliance reporting and monitoring

18 required by this Order, representatives of Plaintiff

19 and the Commssion are authorized to commnicate

20 directly with officers of DIRECTV.

21 IX. RERD DEeIHG PRSIONS

22 I~ is FDTH ORDER that, for a period of six (6) years 23 from the date of entry of this Order, DIRECTV and its successors

24 and assigns, shall maintain and make available to the Plaintiff

25 or Commission, within thirty (30) days of the receipt of a

26 written request, business records demonstrating compliance with

27 the terms and provisions of this Order.

23

Exhibit A, p.33

28

"' ~

Case B:05-CV-01211-_C-AN Docume~t 2 Filed 12/1'005 Page 24 of 55

1 X. DISi'BtJION OF ORDER BY DEFEAN

2 IT is FUTH ORDERD that, for a period of three (3) years 3 from the date of entry of this Order, DlRECTV shall deliver

4 copies of this Order as directed below:

5 A. DlRECTV must deliver a copy of this Order to all

6 officers and directors. DIRECTV shall also deliver a

7 copy of this Order to all of its employees who are

8 responsible for telemarketing DlRECTV goods or

9 ~ervices, handling telemarketing complaints, or

10 maintaining records relating to telemarketing 11 complaints or other telemrketing activities. For the 12 current officers, directors and employees described 13 above, delivery of this Order shall be within five (5) 14 days of service of this Order on DlRECTV. For new 15 personnel, delivery shall occur prior to them assumng 16 their responsibilities with DlRECTV. 17 B. DlRECTV must secure a signed and dated statement

18 acknowledging receipt of this Order,. within tpirty (30) 19 days of delivery, from all persons receiving a copy of 20 this Order pursuant to this Paragraph .

21 XI . ACPJOWGM OF RECEIPT OF ORDER BY DEFE

22 IT is ruTH ORDER that DlRECTV, within five (5) business 23 days of receipt of this Order as entered by the Court, must

24 submit to the Plaintiff and the Commssion a truthful sworn

25 statement acknowledging receipt of this Order.

26

27

28

24

Exhibit A, p.34

,. ~ Case 8:05--01211-IC-AN Docume~;; Filed 121_005 Page 25 of 55

1 XII. FES AN COS~S 2 IT IS FU~HE ORDER that each party to this Order hereby 3 agrees to bear its own costs and attorneys' fees incurred in

4 connection with this action.5 nIl. SEVILI'l 6 IT is fUTH ORDER that the provisions of this Order are 1 separate and severable from one another. If any provision is

8 stayed or determined to be invalid, the remaining provisions

9 shall remain in full force and effect.

10 XX. RETEION or JUSDICTION lIlT IS FU ORDER that this Court shall retain 12 jurisdiction of this matter for purposes of construction,

13 modification and enforcement of this Order.

14 XV. COLETE SUTLE 15 The parties, by their respective counsel, hereby consent to 16 entry of the foregoing Order which shall constitute a final

11 judgment and order in this matter. The parties further stipulate

18

19

20

21

22

23

24

25

26

27

28

25

Exhibit A, p.35

~ ,Case 8:05-CV-U1211-IC-AN Docume~t 2 F~led 12/.005 Page 26 of 55

1 and agree that the entry of the foregoing Order shall constitute

2 a full, complete and final settlement of this action.

4 FOR 'JBB DEFES:

5

3

~¡(~6

By: Larry D. Hunter Executive Vice President and

7 General COU~ of DIRECTV

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24 IT is SO ORDERD.

25 DATED: ~k. i... J. i.

26

27

28

FO TH PLANTIFF:

PETER D. KEISLER, JR. Assistant Attorney General Civil Division U.S. DEPARTMNT OF JUSTICE

DEBRA W. YANG Onited States Attorney~ P:S~t1t::fornia

N A ~TOS Assistant 0.5. Attorney

r Litigation

Litigation

ALLEN W. , Acting .Ass iate irector for

Marketing Practices

!bl4uJ r2 RUSSELL DEITCH GARY IVENS Attorneys, Federal Trade

Coirission 600 Pennsylvania Ave, N. N. , Washington, DC 20580

~dÚ.~

UNITED STATES DISTRICT JUDGE

26

Exhibit A, p.36

". ,. Case 8:0S-CV-01211-IC-AN Document 2 Filed 12/14/2005 Page 28 of 55e

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APPENIX A

", ,. Case 8:05-CV-01211-~-AN Document 2 Filed. 1211'005 Page 29 of 55

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Exhibit A, p.38

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,. .. . Case 8:05-CV-01211-DWN Document 2 Filed 1211.41.5 Page 30 of 55

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8'6, i . . - Exhibit A, p.39J.1

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l- .. Case 8.:05-CV-0121 ,OC-AN Document 2 Filed 1 _2005 Page 31 of 55

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Exhibit A, pAO30

,. ~ Case 8:05-CV-01211-0i-AN

Qocument 2 Filed 12/141°5 Page 32 of 55

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Exhibit A, p.4 i3/

l- .. Case 8:05-CV-01211.C-AN Document 2 Fired 1212005 Page 33 of 55

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8' Exhibit A, p.42

1.:

,. .. Case B:05.cv-o 1211-i.-AN

Document 2 Filed 1~1i005 Page 34 of 55

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3'l. '; i Exhibit A, p,4317

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,. .Case B:05-CV-0121IOC-AN Document 2 Filed 11,/2005 Page 35 of 55

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34 Exhibit A, p,44

.. .. Case 8:05-CV-01211-D.AN Document 2

Filed 12/14/2005 . Page 36 of 55

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.98 Exhibit A, p.46

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