director, upstate midwifery & gynecology 2014

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A Leader? Who Me?Heather Shannon, MS CNM, NP, MPH

Director, Upstate Midwifery & Gynecology

2014

Leadership

Finish this sentence:

Leadership is….

Leadership

lead·er·ship� noun \ˈlē-dər-ˌship\� : a position as a leader of a group, organization, etc.� : the time when a person holds the position of leader� : the power or ability to lead other people

Full Definition of LEADERSHIP1: the office or position of a leader

2: capacity to lead

3: the act or an instance of leading

http://www.merriam-webster.com/dictionary/leadershipaders

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Leader


A leader is…..

Definition

lead·er� noun \ˈlē-dər\

Definition of LEADER1: something that leads: as � a : a primary or terminal shoot of a plant � b : tendon, sinew � c plural : dots or hyphens (as in an index) used to lead the eye horizontally : ellipsis 2 � d chiefly British : a newspaper editorial � e (1) : something for guiding fish into a trap (2) : a short length of material for attaching the end of a fishing line to a lure or hook � f : loss leader � g : something that ranks first � h : a blank section at the beginning or end of a reel of film or recorded tape

2: a person who leads: as � a : guide, conductor � b (1) : a person who directs a military force or unit (2) : a person who has commanding authority or influence � c (1) : the principal officer of a British political party (2) : a party member chosen to manage party activities in a

legislative body (3) : such a party member presiding over the whole legislative body when the party constitutes a majority � d (1) : conductor c (2) : a first or principal performer of a group 3: a horse placed in advance of the other horses of a team

http://www.merriam-webster.com/dictionary/leader

Defining Leadership

� LIHC defines leadership as the skill of motivating, guiding, and empowering a team towards a socially

responsible vision.

� The art of empowering and mobilizing others to want to accomplish a mutually agreed-upon goal while advancing the group’s integrity and morale.

November 18, 2011 http://www.merriam-webster.com/dictionary/leadershipaders

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Gallup Business Journal

� Leadership is best understood as a set of roles in an enterprise

� These roles differ in tasks and responsibilities

� Provide a complete picture of the leadership needs of a company

� How those needs are met

� The best performers in leadership role possess:

� Talent

� Experience to meet the needs of the role

� Extension, the needs of the enterprise

http://businessjournal.gallup.com/content/164576/leadership-suite.aspx


� Executive leaders

� Navigate toward a desired future

� Outline an ideal future state

� Collaborate with other leaders

� Constantly adjust enterprise activities

� Communicate, direct, and align strategy, goals, and resources to make the vision a reality

� Senior leaders

� Responsible for profit and loss

� Work across functions to achieve business aims

� Plan and execute at a macro level

� Recognize external factors that affect the business

� Position the company to capitalize on market trends

� Serve as hubs of information, ensuring that all understand the vision set by the executive leadership teamhttp://businessjournal.gallup.com/content/164576/leadership-suite.aspx


� People performance leaders

� Work through the managers they lead

� They set the stage for effective performance management and engagement throughout the organization by ensuring that managers and employees have clear expectations and defined career paths

� They guide others by coaching and mentoring and promote a strong working environment by creating bonds and promoting engagement among employees

� Operational performance leaders

� Grow the business by improving efficiencies, maintaining discipline toward meeting business goals, troubleshooting, innovating, and monitoring key metrics

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John C. Maxwell

Leadership is influence

Maxwell, J.C. (1993) Developing the leader within you. Thomas Nelson, Nashville, TN.

Leadership Portfolio

Ahern Murphy & Associates, 2010

� “If not us – WHO?”

� “If not now – WHEN”

� Leadership is a VERB!

� America is OVER-MANAGED and UNDER-LED!

� Leadership of others begins with leadership of SELF!

� Your past does NOT determine your FUTURE!

� If NEVER matters where we start the race. It matters where we FINISH!

� One person with courage is a MAJORITY!

� Knowledge alone is not power – only APPLIE knowledge is power!

Leadership Portfolio

Ahern Murphy & Associates, 201010 Keys to success

1. Establish your dreams

2. Turn your dreams into written goals

3. Become an ACE with attitude, character and enthusiasm

4. Accept 100% responsibility for your own personal success

5. Always operate with faith, integrity, respect and belief in yourself

6. Develop a desire and passion to continually improve

7. Learn how to do what you need to do

8. Do what you need to do to tap into your hidden potential

9. What doesn't kill you makes you stronger

10. Never, never, never, never quit!

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Leaders and Managers

Leaders

� Establish direction

� Vision and strategies

� Sensible and appealing picture of

the future

� A logic flow for how the vision can

be achieved

� Align the organization

� Motivate and inspire

� Produce change

Managers

� Plans and budget

� Specific steps and timetables to

implement the strategies

� Plans converted into financial

projections and goals

� Organize the staff

� Control and problem solve

� Produce a degree of order and predictability and comfort level

Profile Of A Leader

Beck, R. and Conchie, B. (2012). http://www.gallup.com/strategicconsulting/155507/Succession-Plan-Works.aspx

What is your leadership style?

Column A

I drive others

I depend on authority

I inspire fear

I often say “I”

I affix the blame for a breakdown

I know how it is done

I say “go”

Column B

I coach others

I depend on goodwill

I inspire enthusiasm

I often say “we”

I fix the breakdown

I show how it is done

I say “let’s go”

Maxwell, J.C. (1997). Developing the leader within you. Thomas Nelson, Tennessee.

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Characteristics of a leader

� Attitude

� Vision

� Influence

� Integrity

� Self-discipline

� Creating positive change

� People


Attitude


Attitude is…..

Attitude

� Write the name of a friend you greatly admire:

� Write one thing that you admire most about that friend:

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Attitude

Attitude

Skills

Looks

Our attitudes determine what we see and

how we handle our feelings. These two

factors greatly determine our successJ.C. Maxwell, 1993

Attitude

Attitude of a champion – Most important asset

� Responsibility

� Important is not what happens to me but in me

� A leader’s attitude determines the attitude of follower’s

� Changing your attitude

� Identify problem feelings

� Identify problem behavior

� Identify problem thinking

� Make public commitment to right thinking

� Develop a plan for right thinking


Life is 10% what happens to me

and 90% how I react to it. Author, Unknown

Attitude

Attitude� Single greatest reason for firing an employee:

� Incompetence 30%

� Inability to get along with others 17%

� Dishonesty 12%

� Negative attitude 10%

� Lack of motivation 7%

� Failure or refusal to follow instructions 7%

� All other reasons 8%

Robert Half International http://www.roberthalf.com/, 2014

A leader’s attitude caught by

his or her followers more

quickly than his or her actions. Author, Unknown

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Attitude

Attitude

The Carnegie Institute looked at 10,000 records and determined 15% of

success is a result technical training and 85% of success is a result of personality.

The primary attribute was ATTITUDE!

http://www.futurevisions.org/crr_rddcy_attitudes.htm

It is improbable that person with a

bad attitude can continuously be a

success. Author, Norman Vincent Peale

Attitude

Attitude � Your attitude: your most important asset

� The bad attitude

� Negative attitude and thinking

� Self sabotage

� A leader's attitude

� Ambition

� Towards policy

� Towards colleagues

� Supervisory skills

� Excessive demands on time and energy


We cannot continue to function in a

manner that we do not truly believe in

ourselves. Author, Unknown

Attitude

Attitude� How to change your attitude

� Identify problem feelings

� Identify problem behavior

� Identify problem thinking

� Identify right thinking

� Make public commitment to right thinking


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Vision


Vision is….

Vision

Vision

� Four levels

� Wanderers: they never see it

� Followers: they see it but never pursue it on their own

� Achievers: they see it and pursue it

� Leaders: they see it and they pursue it and they help others

see it


People do what people see.J.C. Maxwell, 1997

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Vision

Vision

� You see what you are prepared to see

� What you see is what you get

� Personal ownership of a vision

� Look within you: what do you feel?

� Look behind you: what have you learned?

� Look around you: what is happening to others?

� Look ahead of you: what is the bigger picture?

� Look above you: what does God expect of you?

� Look beside you: what resources are available to you?


All great leaders possess tow things:

one, they know where they are going

and two, they are able to persuade

others to follow. Author, Unknown

VisionVision

� Having a vision

� What do others see?

� Why do they see it that way?

� How can I change their perception?

� Finding your vision

� Comes from within

� Clear picture

� Perception of a vision

� We see a vision as we are

� Probability of a vision

� Seeing what will be with the eyes of discernment

� Painting a clear picture for others in order for them to choose to follow

� Possibility of a vision

� Finding others willing to make the vision happen


God’s gift to me is potential. My gift

back to God is what I do with that

potential. Author, Unknown

Influence


Influence is…..

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Influence

Influence

� The key to success is the ability to lead others successfully

� Leaders can be taught

� There are few leadership books – mostly management

� Everyone influences someone

� We never know who or how much we influence

� The best investment in the future is proper influence today

� Influence is a skill that can be developed


My InfluenceMy life shall touch a dozen lives

Before this days done.

Leave countless marks of good or ill,

E’er sets the evening sun.

This, the wish I always wish,

The prayer I always pray;

Lord, may my life help others’ lives

It touches by the way.J.C. Maxwell, 1989

Integrity


Integrity is…..

Integrity

Integrity is “the state of being

complete, unified.”


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Integrity

Integrity

� Has influence level

� Facilitates high standards

� Results in a solid reputation, not just image

� Means living it myself before leading others

� Is a hard-one achievement


Integrity is not what we do as

much as who we are.Author, Unknown

Image is what people think

we are. Integrity is what we

really are. Author, Unknown

Integrity

Integrity

� Integrity builds trust

� People do what people say

� What we really are

� Credibility: the goal

� The good fight


Self-discipline

Self-discipline

� Starts with yourself

� Are you the obstacle?

� Start early

� The ability to make yourself to do what has to be done, when it has to be done

and whether you like it or not

� Start small

� Make one small change today that will impact in a big way tomorrow

� Start now

� Don’t wait


When we were foolish, we want to conquer the

world. When we are wise, we want to conquer

ourselves. Author, Unknown

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Self-discipline

Self discipline

Organize your life

� Set priorities

� Put priorities on calendar

� Expect the unexpected

� One project at a time

� Organize your workspace

� Work according to your temperament

� Welcome responsibility

� Be responsible for who you are, what you can do, what you have received and who you lead


We are blind until we see

That in the human plan

Nothing is worth the making

If it does not make the man.

Why build these cities glorious

If man unbuilded goes?

In vain we build the world

Unless the builder also grows.Edwin Markham

Self-discipline

Self-disciplineTop 10 for personal organization

1. Set your priorities

2. Place priorities in your calendar

3. Do projects one at a time

4. Organize your workspace

5. Work according to your temperament

6. Use your driving time for light work and growth

7. Allow a little time for the unexpected

8. Develop systems that work for you

9. Always have a plan for those minutes between meetings

10. Focus on results, not activity


Hard work is the accumulation of

easy things you didn’t do when

you should have.Author, Unknown

Self-discipline

Self-discipline

� Be responsible

� For who you are

� What you can do

� What you have received

� To those you lead

� Pay now, play later

� Become character driven instead of emotion driven


Success depends not merely on how well you do

the things you enjoy, but how conscientiously you

perform those duties you don’t. Author, Unknown

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Pareto Principle

How the 80/20 Rule Helps Us be More Effective

� In the very early 1900’s, an Italian economist by the name of Vilfredo Pareto

created a mathematical formula describing the unequal distribution of wealth

he observed and measured in his country: Pareto observed that roughly

twenty percent of the people controlled or owned eighty percent of the

wealth.

� Stay focused on investing 80 percent of our time and energy on the 20

percent of work that’s really important

http://www.pinnicle.com/Articles/Pareto_Principle/pareto_principle.html

Pareto Principle

Describes the time, energy, money and personnel on the most important priorities

Fourfold return in productivity

The key point is that most things in life (effort, reward, output) are not distributed evenly –some contribute more than others

It can mean all of the following things:

� 20% of the input creates 80% of the result

� 20% of the workers produce 80% of the result

� 20% of the customers create 80% of the revenue

� 20% of the bugs cause 80% of the crashes

� 20% of the features cause 80% of the usage

http://www.pinnicle.com/Articles/Pareto_Principle/pareto_principle.html

Pareto Principle

How to implement:

� Make a list of tasks you are a part of

� What is the most important task?

� Are you spending at least 80% of your time on it?

� Delegate less important tasks, especially those that take

up> 20% of your time

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Creating Positive Change

� The leader as a change agent

� Why people resist change

� The evolution of change

� Creating a climate for change

� Change will happen


Growth equals change. Author, Unknown


12 trouble spots for a leader

1. Has poor understanding of people

2. Lacks imagination

3. Has personal problems

4. Passes the buck

5. Feels secure and satisfied

6. Is not organized

7. Flies into rages

8. Will not take risks

9. Is insecure or defensive

10. Stays inflexible

11. Has no team spirit

12. Fights change Maxwell, J.C. (1997). Developing the leader within you. Thomas Nelson, Tennessee.


Why people resist

1. The change isn’t self-initiated

2. Routine is disrupted

3. Change creates fear of the unknown

4. The purpose of change is unclear

5. Change creates fear of failure

6. The rewards for change don't match the effort change requires

7. People are too satisfied with the way things are

8. Change won’t happen when people engage in negative thinking

9. The followers lack respect for the leader

10. The leader is susceptible to feelings of personal criticism

11. Change may mean personal loss

12. Change requires additional commitment

13. Narrow-mindedness thwarts acceptance of new ideas

14. Tradition resists changeMaxwell, J.C. (1997). Developing the leader within you. Thomas Nelson, Tennessee.

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Creating climate for change

1. The leader must develop a trust with people

2. The leader must make personal changes before asking others to change

3. Good leaders understand the history of the organization

4. Place influencers in leadership positions

5. Check the “change in your pocket”

6. Good leaders solicit the support of influencers “before” the change is made public

7. Develop a meeting agenda that will assist change

8. Encourage the influencers to influence others informally

9. Show the people how the change will benefit them

10. Give the people ownership of the change


People

Everett Rogers, 1962. Diffusion of Innovations

� Innovators are the dreamers

� Early adopters are those who know a good idea when they see it

� Early adopters are the majority

� Late adopters are the last group to endorse an idea

� Laggards are always against change

http://collinsbenforsonl300tpwk.blogspot.com/2012/09/discus-aieta-model-as-presented-by.html

People

Three levels

Level 1

� Followers

� The person who works better with people

Level 2

� Managers

� The person who helps people work better

Level 3

� Leaders

� The person who develops better people to work


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People

Character – Driven People

� Do right, then feel good

� Are commitment driven

� Make principle-based decisions

� Allow action to control attitude

� Believe it, then see it

� Create momentum

� Ask: “what are my responsibilities?”

� Continue when problems arise

� Are steady

� Are leaders

Emotional - Driven People

� Feel good, then do right

� Are convenience driven

� A popularity based decisions

� Allow attitude to control action

� See it, then believe it

� Wait for momentum

� Ask: “What are my rights?”

� Quit when problems arise

� Are moody

� Are followers

People

People Development� Value of people

� Attitude

� Commitment to people

� Time

� Integrity of people

� Character

� Standard for people

� Vision

� Influence over people

� Leadership


People

Making the right assumptions of people

� Everyone wants to feel worthwhile

� Everyone needs to respond to encouragement

� People “buy into” the leader before they “buy into” their leadership

� Most people do not know how to be successful

� Most people are naturally motivated

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Problem Solving and Leaders

1. They sense it before they see it (intuition)

2. They begin looking for it and ask questions (curiosity)

3. The gather data (processing)

4. They share their feelings and findings with a few trusted

colleagues (communicating)

5. They define the problem (writing)

6. They check their resources (evaluating)

7. They make a decision (leading)

People need to change their

perspective, not their

problems. Author, unknown

Always take the high road. Author, Unknown

Confrontation

1. Do it privately

2. Do it as soon as possible. That is more natural than waiting a long time

3. Speak to one issue at a time. Don’t overload the person with a long list of issues

4. Once you’ve make a point, don’t keep repeating it

5. Deal with only the actions the person can change

6. Avoid sarcasm

7. Avoid words like always and never

8. Present criticisms as suggestions or questions

9. Don’t apologize for the confrontational meeting

10. Don’t forget the compliments

Listening

How good of a listener are you?

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Listening Quiz

1. Do I allow the speaker to finish without

interrupting?

2. Do I listen between the lines?

3. When writing a message, do I listen for and

write down the key facts and phrases?

4. Do I repeat what the person just said to

clarify the meaning?

5. Do I avoid getting hostile or agitated when I

disagree with a speaker?

6. Do I tune out distractions when listening?

7. Do I make an effort to seem interested in

what the other person is saying?

� 4 points – Always

� 3 points – Usually

� 2 points – Rarely

� 1 point – Never

Listening

Scoring:

� ≥26: You are an excellent listener

� 22-25: Better than average

� 18-21: Room for improvement

� ≤17: Start practicing your listening skills

Success


Success is…..

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Success

John C. Maxwell, 1993

“The progressive realization of a predetermined goal.”

� Discipline

� Prioritize

� Ability to work towards a goal

Goal Setting

?????

S.M.A.R.T Goals

�S – Specific and clear

�M – Measurable

�A – Attainable

�R – Realistic

�T – Timely

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S.M.A.R.T Goals

Specific:

� Example:

I would like to have 24/7 in house midwifery coverage by year five of a new midwifery business model

Measurable:

� Example:

The midwifery practice will need to grow to 500 deliveries annually by year five

Attainable

� Example:

8-10 deliveries per month per midwife

Relevant

� Example:

I will hire a new midwife when each midwife is doing 8-10 deliveries per month

Timely

� Example:

Over a five year period, the midwifery practice will grow to do 500 deliveries annually, requiring 24/7 in house coverage

Personal Assessments

� EQ mapping

� DiSC Assessment

� Situational Leadership

� Strengths Finder 2.0

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IQ vs EQ

� IQ

� A score derived from one of several standardized tests

designed to assess human intelligence.

� EQ (Mind Mapping)

� The ability to sense, understand and effectively apply

the power and acumen of emotions as a source of

human energy, information and influence.

� EQ Assessment

Emotional Intelligence

DiSC Assessment

� Behavior can be grouped into four main categories:

� D – Drive

� I – Influencing

� S – Steadiness

� C – Compliance

� Knowing your style can help you become a better communicator, prevent

conflicts, appreciate differences and gain credibility and positively influence

others

� DiSC Leadership

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Situational Leadership

Ken Blanchard

� Teaches leaders to diagnose the needs of an individual or a team and then use the appropriate

leadership style to respond to the needs of the person and the situation. For individuals,

teams, and whole organizations, the Situational suite of programs equips people at all levels of

your organization to lead at a higher level.

� Sit Lead

Conclusion

� Characteristics of a leader

� Attitude

� Vision

� Influence

� Integrity

� Self-discipline

� Creating positive change

� People

� SMART Goals

� Self assessments

The leader begins with

you!

Thank you!

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Questions?

Resources

1. Beck, R. and Conchie, B. (2012). The most effective and scientific ways to select and develop your company's future leaders: a succession plan that works. Gallop Inc. http://www.gallup.com/strategicconsulting/155507/Succession-Plan-Works.aspx

2. Future Visions. (20140. http://www.futurevisions.org/crr_rddcy_attitudes.htm

3. Gallagher, R.S. (2009). A candid approach to difficult conversations. How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work, AMACOM, a division of American Management Association, 2009

4. Gallup Business Journal. (2013). http://businessjournal.gallup.com/content/164576/leadership-suite.aspx

5. Mattone, J. (2013). Your leadership success roadmap. American Management Association. http://www.amanet.org/training/articles/Your-Leadership-Success-Roadmap.aspx

6. Maxwell, J.C., (1993). Developing the leader within you. Nashville: Thomas Nelson, Inc.

7. Maxwell, J.C., (2001). Developing the leader within you. Workbook. Nashville: Thomas Nelson, Inc.

8. Merriam-Webster Dictionary. (2014). http://www.merriam-webster.com/dictionary

9. Montgomery, C.A., (2009). Putting leadership back into strategy. Harvard Business Review. hbr.org.

10. Pareto Principle.(2014). http://www.pinnicle.com/Articles/Pareto_Principle/pareto_principle.html

11. Rath, T and Conchie, B., (2008). Strengths based leadership. New York: Gallop, Inc.

12. Robert Half International http://www.roberthalf.com/, 2014

13. Rogers, E. (1962). Diffusion of Innovations. http://collinsbenforsonl300tpwk.blogspot.com/2012/09/discus-aieta-model-as-presented-by.html

14. Scharmer, C. O., (2009). Theory U: Leading from the future as it emerges. San Francisco: Berrett- Koehler Publishers.

15. The Leadership Institute at Harvard. (2014). http://www.merriam-webster.com/dictionary/leadershipaders

director, upstate midwifery & gynecology 2014

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