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Director, Project Management Office

Chapters Health System has retained Kirby Partners to identify, qualify and present individuals for this position. This Position Profile is designed to assist qualified individuals in assessing their interest in the position.

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Organization Overview

Since 1983, Chapters Health System has been a progressive leader in hospice, palliative care and home health. Its mission is to provide support and care for people in the greater Tampa Bay community with or affected by advanced illness by offering a wide variety of compassionate healthcare choices.

Chapters Health System is headquartered in Temple Terrace, Florida, with services available in Citrus, Hardee, Hernando, Highlands, Hillsborough, Pasco, Pinellas and Polk counties.

Awards: • “Great Place to Work,” Great Place to Work Institute • Gold Seal Accreditation, Joint Commission • Level 4 status, Department of Veteran Affairs • NIJH Accreditation, National Institute for Jewish Hospice

Key Network Indicators

~15,000 patients

$229 million total assets

$174 million total revenue

Source: Chapters Health Annual Report 2017

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Organizational Structure:

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Position Description Overview: The Project Management Office Director is a new position and is responsible for ensuring that Chapters Health System’s project management standards are upheld and clearly defined throughout the entire process of each project’s development and execution. The Director will oversee the work of all project management office personnel, and take ownership of the resulting quality of each project. The Director collaborates with other department stakeholders and is responsible for timely and accurate project status reporting to executive sponsors and the executive leadership team. The PMO Director will report to the CIO, oversee two project managers and other IT staff that manage projects. The Director will oversee the status of projects in the project portfolio and will ensure the status reported to the CIO and executive leaders is timely and accurate. This position will oversee the project portfolio which includes both IT projects and facilities projects and enterprise projects including acquisitions and new service lines. At any given time there are generally 30-40 projects underway.

The Project Management Office Director will have an opportunity to work with a mission-driven organization with a visionary new CEO in the midst of an EHR vendor selection.

Position Objectives: • Mature the project management function within Chapters Health by improved

status reporting to executive leadership, project sponsors and the IT steering committee

• Apply a formalized project management methodology to the project portfolio • Implement a project management solution for improved time tracking, resource

allocation, and project status visibility • Continue to mature the project intake process • Provide project oversight, in tandem with the Chapters Health leadership team and

key business stakeholders/project sponsors, for vendor selection and implementation of an EHR

• Provide project oversight, in tandem with Chapters Health leadership and key business stakeholders for the implementation of Workday

• Mentorship and training for project managers

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Responsibilities: • Develop, implement, and maintain PMO processes, tools, metrics, and policies that

support completion of projects on time and on budget. • Lead projects and manage PMO staff leading projects; develop and maintain

detailed project plans, prioritize tasks, set deadlines and assign staff to deliverables. Proactively ensure tasks are completed by holding staff assigned accountable and escalating to appropriate managers as needed.

• Analyze project data for each project, including the proper distribution and allocation of resources, the implementation of budgets, and the quantification of monetary risk and impact

• Ensure accurate completion and approval of core project documentation, including project charter, detailed budget plan, return on investment (ROI), and benefits realization.

• Forecast resource capacity by tracking current and planned projects across project portfolios

• Ensure IT and PMO project portfolios are aligned with operational and strategic objectives of the organization

• Oversee governance approach for managing project portfolio(s), managing and reporting on projects’ progress and ensuring project requests procedures are established and followed across the organization.

• Develop reporting and communicate the status of all project portfolios to all stakeholders within departments, affiliates and the enterprise.

Qualifications: • 8 years of project management experience; 4 years of management experience • Demonstrated success managing a range of complex medium to large projects • PMP certification • Exceptional written and verbal communication skills • Ability to manage relationships with a range of stakeholders including executive

sponsors, department leadership, and business/system analysts • Proven background in educating enterprise-wide staff members about the value of

a PMO • Healthcare experience preferred

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Tampa, Florida As the third most populated city in Florida, Tampa is a scenic city on Tampa Bay, along the state’s Gulf Coast. The Tampa Bay metro area includes Tampa, St. Petersburg and Clearwater.

The area offers a highly desirable quality of life with year round sunshine. Beautiful scenic beaches with clean sand and clear water are easily accessible and residents enjoy numerous recreation options from golf to biking and water sports.

The state of Florida has no state income tax and houses in Tampa are relatively inexpensive.

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Tampa Quick Facts

Fast Facts: • Population: 369,075 • Median home price: $211,000 • Average high temperatures:

o January: 47° o April: 59° o July: 89° o October: 60°

• Distances to major cities: o Orlando: 78 miles o Jacksonville: 172 miles o Miami: 204 miles o Atlanta: 418 miles

Cost of Living* Overall 94

Grocery 96.7 Health 94

Housing 86 Utilities 94

Transportation 103 Miscellaneous 98

*Index versus U.S. average value of 100

Cost of Living Data Source: Sperling’s Best Places

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Experience Tampa

Residents can enjoy beautiful west coast sunsets along the beach.

The Cuban sandwich has been part of Tampa’s legacy for 100 years and there are plenty of family-owned business that serve authentic Cuban food.

The Salvador Dali Museum in nearby St. Petersburg, houses the artist’s largest collection outside of Europe.

Tampa has six open air fresh markets featuring local foods, hand crafts, and live music at different venues that take place monthly.

Paddle boarding and other water sports are commonplace activities in one of the three scenic rivers with tidal inlets leading to Tampa Bay.

Tampa’s historic Ybor City is thriving with cultural attractions, outdoor cafes, boutiques, and museums. A streetcar system runs through the city.

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Gasparilla Pirate Fest Street Festival provides locals with live music, food, and entertainment.

Amalie Arena is home to the NHL team the Tampa Bay Lightning and also hosts music performances and other sporting events.

Golfers from around the world travel to play at one of Tampa’s ten championship golf courses throughout the year.

Downtown Tampa’s channel district draws locals to the aquarium, Amalie Arena, sports-themed bars and restaurants, and a maritime museum.

The historic streetcar system that runs through the city offers free transportation.

Tampa is a bike friendly city and there are several bike-share locations downtown.

Photos: City of Tampa

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Tampa Neighborhoods

Photo: New Tampa Photo: eastonparkcdd.org

Photo: oldseminoleheights.org

Arbor Greene - This new large gated community is in the northeast corner of Hillsborough County and includes manicured homes with amenities on almost 600 acres of natural walking trails, lakes, and parks.

Easton Park - A hidden community ten miles from I-75, this subdivision provides large lots with trees in a country setting. Excellent public schools, a community pool and playground add to the appeal for families with young children.

Old Seminole Heights - For those wanting an urban lifestyle, this historic suburb, located north of downtown, offers the convenience of having shops and restaurants close to home.

Brandon – Located along four major highways, east of Tampa, Brandon is a growing community with plenty of parks, golf courses, lakes, and waterways.

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Procedure for Candidacy Interested candidates should apply online at kirbypartners.com.

Final candidates should expect two interviews with Kirby Partners recruiters (including a video conference interview). You may be asked to complete an Executive Profile and submit references to be considered for presentation to the search committee.

All inquiries will be treated in confidence.

Contact: Bryan Kirby 407.788.7302 bskirby@kirbypartners.com

Kirby Partners is a leading executive search firm specializing exclusively in healthcare and cybersecurity. We leverage our 29 years of experience to efficiently place leaders at top organizations. Kirby Partners does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. The material presented in this position specification should be relied on for informational purposes only. This material has been copied, compiled, or quoted in part from client documents and personal interviews and is believed to be reliable. While every effort has been made to ensure the accuracy of this information, the original source documents and factual situations govern.