Last updated on 06/10/2015 by MR

Job Description – Director of Platinum Courses (DoP)

Main role:

To oversee and manage all aspects of the Platinum Centre ensuring the smooth and

efficient delivery of professional English courses whilst delivering the highest standards

of customer service. The DoP is responsible for the ongoing development and

improvement of the Platinum programme contributing to the continued success of both

the School and the Group.

Reporting to:

The Principal and the Managing Director

Based at:

St Giles International London Central, 154 Southampton Row, London, WC1B 5JX

Core duties:

The core responsibilities of the DoP are to:

Lead, develop and deliver a coherent and compelling strategy (in consultation

with the Principal and the other Directors of Platinum Courses) for the ongoing

development and improvement of the Platinum Centre

Manage client relations with all stakeholders including handling complaints, giving

learning advice, and providing general guidance

Regularly monitor levels of satisfaction among Platinum students and staff

through formal and informal feedback collection channels

Lead and manage the department’s preparations for external and internal quality

assurance audits (e.g. Accreditation UK, ISI, EAQUALS)

Maintain adequate staffing levels and manage the recruitment of new trainers in

accordance with the School’s safeguarding policies

Ensure all Platinum facilities are maintained to the highest standards

Oversee and facilitate formal and informal employee performance management

procedures including inductions, observations and appraisals

Maintain and update staff records including but not limited to: temporary

contracts, letters of appointment, leave requests, visas, DBS checks, single

central record, etc.

Be responsible for the timely submission of monthly staff payroll figures

Plan and disseminate the teaching timetable and orchestrate teacher deployment

Facilitate teacher development including advice, support with planning, leading

further training, and materials development

Other responsibilities

Ensure that all student records are complete and kept up to date

Regularly monitor and report any health and safety or maintenance-related issues

to the health and safety manager and Principal (for serious issues)

Lead operational meetings and communicate effectively with trainers about the

expectations and goals of the department and the School

Provide teaching cover for Platinum courses as and when required

Last updated on 06/10/2015 by MR

Remain up-to-date with developments in professional English within the ELT

sector and ensure that the Platinum Centre offering is innovative and current

Bring to the attention of the Principal any matter that could affect the smooth

running of the School or the quality of its services to students.

Assume any other specific duties, tasks or projects as deemed to be within the

limits of your capability as directed by the Principal or Managing Director

Employee Profile:

The Director of Platinum courses will possess and be able to demonstrate the

following:

Experience, skills and education:

A first honours university degree

The Trinity or Cambridge Diploma in TEFL, or a Masters Degree in TEFL

A minimum of five years’ experience of teaching in TEFL some of which should

have been in British Council accredited schools or equivalent overseas.

A minimum of two years’ experience of teaching professional English and one-to-

one’s in a business English-related context

Evidence of having held positions of responsibility

Computer literate (MS Office essential)

Person specification:

Strong commitment to excellence in customer service

Evidence of a commitment to lifelong learning

Excellent people skills and ability to deal successfully with different stakeholders

Smart professional appearance and gravitas

Imagination, energy and enthusiasm

Integrity, honesty, and reliability

Pro-active, resourceful and self-reliant

Outward-looking and keen to engage with the ELT sector

Good attention to detail and ability to multi-task

Ability to work hard, perform well under pressure and act decisively

Excellent communication skills both oral and written

The following are not requirements, but are considered advantageous:

A professional background in the world of business

A management qualification such as the English UK DELTM

Professional work-based qualifications

Experience of successfully negotiating Accreditation UK and ISI inspections

Fluency in a second language

Experience in using Class for Windows

Experience of delivering professional development related to professional English

at national events for the sector