direct tir assistance - information
TRANSCRIPT
DIRECT TIR assistanceProcedures and information
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Assistance Direct Tir
Assistance without compromise
A fast and reliable service
Easy and secure to use
Results that exceed your expectations
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Assistance Direct Tir
Assistance available 24/7
Throughout the whole of Europe
Multibrand service
No fixed costs or subscription costs
Multi products (lorries, trailors, tyres, fines)
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Consistent with the quote provided
Price transparency
Bespoke solutions
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OUR STRENGTHS
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Assistance Direct Tir
+ 33 9 75 18 28 77
By the person/people registered by the company at the time of subscription
By the drivers of pre-registered vehicle registrations
Telephone
Direct Tir Assistance
Available on Apple and Android
Prior registration of all vehicles is obligatory
Mobile application
From an email address registered at the time of subscription
Contact verification carried out systematically
HOW TO REQUEST OUR SERVICES
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Assistance Direct Tir
CLIENTYour client number Name of the person requiring assistance
LORRYLorry registration number, brand and model Name and contact telephone number of the driver
LOCALIZATIONThe most precise localization possible GPS coordinates if possible
PROBLEMNature of the problem: break down, accident, puncture, etc.Reference number of the parts needing replacement if possible
INFORMATION TO BE PROVIDED IN THE EVENT OF AN INTERVENTION
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Assistance Direct Tir
CALL OR COMMUNICATION OF DETAILS RELATING TO THE ASSISTANCE
VERIFICATION OF DATA AUTHENTICITY
CONTACT WITH THE DRIVER FOR INFORMATION IF REQUIRED
SEARCH FOR A SOLUTION (THE NEAREST MECHANIC OR TOWING VEHICLE)
COMMUNICATION OF TIMING AND QUOTE FOR THE INTERVENTION
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SOLUTION ACCEPTANCE (REPAIR, CRANE INTERVENTION, ETC.)
WORK CARRIED OUT
CALL TO CONFIRM INTERVENTION COMPLETION AND QUALITY CONTROL
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ASSISTANCE IN 8 STEPS
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Assistance Direct Tir
EXIT THE MOTORWAYFor safety and monopoly reasons, motorway
interventions are particularly expensive: try to exit the motorway if safety is not at risk.
EXPLAIN THE EXACT NATURE OF THE BREAK DOWN
A thorough understanding of the break down enables us to enlist the most appropriate mechanic to deal with your problem.
OUR ADVICE FOR OPTIMUM ASSISTANCE MANAGEMENT
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Assistance Direct Tir
CHOOSE REPAIR TIMES
Interventions carried out during garage opening hours are always less costly than those carried out outside of opening hours.
PROVIDE AS MUCH DETAIL AS POSSIBLE
The response from our operators and intervenors is even quicker if precise details are provided regarding localization and the nature of the problem.
OUR ADVICE FOR OPTIMUM ASSISTANCE MANAGEMENT
direct-tir.com
24/7 contact number
+33 9 75 18 28 77