Direct Ticket Entry Ontario One Call 2010 DTE Tutorial

Download Direct Ticket Entry Ontario One Call 2010 DTE Tutorial

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Direct Ticket Entry Ontario One Call 2010 DTE Tutorial Slide 2 2 WWW.ON1CALL.COM Direct Ticket Entry Demo Demo Overview Benefits of Direct Ticket Entry Whats New Getting Started Submitting Requests Processing Your Requests Trouble Shooting Tips & Tricks Slide 3 3 WWW.ON1CALL.COM Direct Ticket Entry Demo Benefits of Direct Ticket Entry More efficient- can submit the requests at your leisure, or between other tasks Information appears exactly how you enter it Eliminates misinterpretation Avoids delays due to illegibility or missing info Slide 4 4 WWW.ON1CALL.COM Direct Ticket Entry Demo When you process your requests, tickets route directly to the utility, Locate Service Provider, and/or Clearance offices You receive a confirmation immediately You can verify the area or select more accurate dig location information from the system Waivers are included on the confirmations, so that they do not need to be read to you Slide 5 Whats New Contractors can now verify if they have attached the right sketch to the right ticket, without having to go back into each individual entry, through the View Sketches button now available in the summary section New ability to attach PDF files in PRJ application 5 WWW.ON1CALL.COM Direct Ticket Entry Demo Slide 6 PRJ users can suspend their own tickets (e.g. Long-Term Suspend for planned projects) When performing a ticket search, enter either the ticket number or the web confirmation number rather than only being able to check with ticket number 6 WWW.ON1CALL.COM Direct Ticket Entry Demo Slide 7 7 WWW.ON1CALL.COM Direct Ticket Entry Demo Getting Started If you havent received a user name and password, contact Help Desk to get set up -Email solutions@accu-link.casolutions@accu-link.ca -Phone 1-866-466-7613 Activation takes 15 minutes Slide 8 8 WWW.ON1CALL.COM Direct Ticket Entry Demo Go to http://69.157.203.122/WAPhttp://69.157.203.122/WAP Enter your user name and password Select a type of request -Multiple/Projects = Login Project Work -Single = Login Slide 9 9 WWW.ON1CALL.COM Direct Ticket Entry Demo Submitting Requests Contact Info Screen -Enter your user name and password -This auto-populates company info -Update fields as needed -NOTE: email is required Slide 10 10 WWW.ON1CALL.COM Direct Ticket Entry Demo Dig Location Screen -Enter each field, then select Search to verify the location Slide 11 11 WWW.ON1CALL.COM Direct Ticket Entry Demo Attaching Maps/Sketches -Must be in JPEG,PNG, or PDF formats -Images should be 770 x 550 pixels -File should not exceed 500KB -Black and white images are recommended for clarity Slide 12 12 WWW.ON1CALL.COM Direct Ticket Entry Demo Dig Info Screen -Enter all constant details at the beginning lines -Put changing info (red circles) at the end to eliminate retyping and missing details Slide 13 13 WWW.ON1CALL.COM Direct Ticket Entry Demo Processing Your Requests Self Audit -Double check that all locations have been entered and that sketches are attached to the correct locations (if applicable) -If corrections are required, select Edit beside the affected request Once verified, scroll to the bottom and select Finish A list of requests will generate Slide 14 14 WWW.ON1CALL.COM Direct Ticket Entry Demo Print a copy of this list for your records You will receive an email confirmation from solutions@accu-link.ca within 24 hours of processingsolutions@accu-link.ca Contact Help Desk at 1-866-466-7613 for any required support Slide 15 15 WWW.ON1CALL.COM Direct Ticket Entry Demo Trouble Shooting If you are unable to log on -Logins are case sensitive; check your user name/password If you have not received a confirmation for a request: -You may not have saved the request prior to processing -Ticket info may be conflicting and is in our suspended queue for a Help Desk agent to action Slide 16 16 WWW.ON1CALL.COM Direct Ticket Entry Demo Tips & Tricks Organize your requests in advance -Group by city with the same type of work (Project Work login) -If you have multiple ID #s, separate these to avoid mix ups Set aside time to submit requests in batches to increase efficiency and reduce time used Slide 17 17 WWW.ON1CALL.COM Direct Ticket Entry Demo For Dig Location -Type the first few letters of the city/street then Select Search and choose from the drop down system list -If multiple civics on the same street, within the same segment; add all civic #s on the same ticket -If dig starts at one address but goes to ped @ , do not include a civic number; indicate this info in the NOTES field Slide 18 18 WWW.ON1CALL.COM Direct Ticket Entry Demo Thank You for Taking Charge of Your Locate Requests!