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Diplomas and Certificates 2018

Center for Financial Training & Education Alliance 2018 Diploma and Certificate Programs

For more information contact [email protected] or

[email protected], 207-688-6225 or 1-888-399-3242

mailto:[email protected]


ANY STUDENT APPROACHING COMPLETION OF A DIPLOMA OR CERTIFICATE MUST INFORM THE CFTEA OFFICE FOR CONFIRMATION OF COMPLETION 1

CENTER FOR FINANCIAL TRAINING AND EDUCATION ALLIANCE

DIPLOMA AND CERTIFICATE REQUIREMENTS, GENERAL INFORMATION, UPDATES AND CHANGES

The financial services industry encompasses a variety of career possibilities. CFTEA offers both its own diplomas and certificates and the American Bankers Association’s diplomas and certificates. The combined series of programs offers classes of education and/or training in most of the career fields available in financial services. Many CFTEA diplomas and ABA/CFTEA certificates are now the first step in a successful career path for bank employees and strive to provide our students with the competencies and educational background that will prepare them for the financial services career of their choice. Many meet the pre-certification education requirements that qualify a candidate to sit for the certification exam through the Institute of Certified Bankers (ICB) in their chosen field. A brief description and worksheet for each diploma offered by CFTEA, including ABA programs, is available at the Diplomas and Certificates dropdown boxes on our website: WWW.CFTEA.ORG. General Information as well as updates and changes are listed below. Please take a look at the information below as some sections may affect a diploma or certificate you choose to pursue.

AMERICAN BANKERS ASSOCIATION: The American Bankers Association (ABA) is a continuing education curriculum for the financial services industry. Many of CFTEA’s classes are products of the American Bankers Association. ABA provides banking specific educational programs and products and is CFTEA’s first option in many banking-related classes. Any class or training program provided solely by ABA will show an ABA logo beside the program name on each diploma/certificate worksheet. The Center for Financial Training and Education Alliance is a Local ABA Training Provider.

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CFTEA maintains records of classes and a transcript for each CFTEA student under the student’s name and the last four digits of his/her social security number. If at any time we were not provided with the correct last four digits of the student’s social security number when in receipt of an enrollment into a class a new record may be established and records for this student may not be complete in one file.

For this and other reasons, please do not assume the CFTEA office will automatically know when a student has completed all of the requirements for

receipt of a diploma or certificate.

ANY STUDENT APPROACHING COMPLETION OF A DIPLOMA OR CERTIFICATE MUST INFORM THE CFTEA

OFFICE FOR CONFIRMATION OF COMPLETION ❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖❖


DIPLOMA AND CERTIFICATE UPDATES AND CHANGES

A mission of the Center for Financial Training and Education Alliance is to meet the educational needs of the financial services institutions it serves, and to offer its students the educational tools they may use to succeed in their careers. As educational requirements and necessary knowledge and expertise in the banking industry change, so do the requirements of our diplomas and certificates. As classes become obsolete or revised into new programs our diplomas and certificates must be revised also. As banking is an ever-evolving industry, CFTEA must keep current with its training and educational tools. If you are currently working on a diploma or certificate program please review the program’s worksheet to be sure you know the most recent requirements of the program. If there are changes to the worksheet that will affect your completion of the program please contact the CFTEA office for a review of your completed work and the changes that will affect you. CFTEA is committed to assisting you in the completion of your desired program and we will work with you to the extent that we are able to comply with the program requirements. Each student in this situation will be treated individually and fairly and given every avenue within reason to complete his/her diploma or certificate program. Some notes to keep in mind:

• Normally, a diploma or certificate program that is less than one-half completed will require the completion of any and all new requirements. (Exceptions for valid reasons may be made upon approval of the CFTEA Executive Director.)

• If a class has been completed for a previous version of a diploma or certificate and is no longer a

requirement, it may still be used toward the total requirements of the program.

• A diploma or certificate that is not completed three years after the new diploma or certificate requirements have been announced will need to be completed under the new program requirements. (Exceptions for valid reasons may be made upon approval of the CFTEA Executive Director.)

• We will do our best within reason to work with you – please do not hesitate to call and ask questions

rather than assume potentially incorrect answers. Tammy is our Student Affairs Manager and she will be happy to review your records with you. [email protected], 1-888-366-3242, 207-688-6225.

CUSTOMER SERVICE ASSOCIATE CERTIFICATE & ABA CUSTOMER SERVICE REPRESENTATIVE CERTIFICATE

The Customer Service Associate Certificate was discontinued by ABA but has been reinstated by CFTEA due to popular demand. ABA replaced this certificate with its new Customer Service Representative Certificate which requires completion of all of the classes required of the Customer Service Associate Certificate except for one, plus classes in critical topics not covered by the shorter certificate. The new certificate addresses the position of Customer Service Representative as the “face” of the banking industry. In this important position, knowledge and expertise in customer-focused service and sales, business ethics and regulatory compliance as well as a knowledge of basic banking fundamentals is critical to the successful CSR. The Customer Service Associate Certificate will continue to be available through CFTEA as well as ABA’s Customer Service Representative Certificate.



CFTEA DIPLOMA AND CERTIFICATE REQUIREMENTS and GENERAL INFORMATION

While you are reviewing the diplomas and certificates please pay close attention to the requirements. Each program has its own unique structure. Some information to keep in mind:

• If your goal is to achieve a certificate sanctioned by ABA, all of the programs with an ABA logo on the top of the page require the completion of only ABA classes, with the exception of Verbal and Written Communication. CFTEA will award the same diploma/certificate with the use of classes and programs from CFTEA.

• Many ABA certificates may be completed as one self-paced bundled online program. This will be indicated on the worksheet.

• Up to 50% of the required classes for the CFTEA diplomas may be transfer classes from an accredited college or university. Local programs and in-house programs may also be considered. Please see descriptions of transfers, local programs and in-house programs below.

CFTEA DELIVERY FORMATS AND LEGEND: IN-CLASS, SELF-STUDY, WEBCOURSE. ONLINE AND SELF-PACED PROGRAMS: Several classes required on CFTEA diplomas and CFTEA/ABA certificates are available in various learning formats. Some are available only in one format. Current learning formats available

through CFTEA are: classroom delivery , Self-paced online training , instructor-led online training , CFTEA

webcourse , and assisted self-study . Prior to beginning a diploma or certificate, please check the formats of the classes required to assure you will have access to each format required of the diploma/certificate. Each worksheet lists the available format of each class.

GRADES: All classes used toward a diploma or certificate must be completed with a passing grade. A minimum grade

point average of “C” must be earned in order for the diploma to be awarded.

CREDITS: CFTEA diplomas are no longer awarded according to number of credits earned. All diplomas and certificates

are awarded according to the classes required.

TRANSFERS: A Transfer is the use of a class from another educational institution to satisfy a class requirement of a

CFTEA diploma or certificate. All transfers must be approved by the CFTEA office. Please contact the CFTEA office before beginning the transfer process. In order to review a class for transfer, an official transcript from the educational institution showing the class to be reviewed must be sent to the CFTEA office along with a course description of the class from the semester it was taken. Transfers will only be accepted for business or banking classes and only classes with a grade of “C” or better will be accepted for transfer. (Should the class be a pass/fail program only classes evidencing a Passing grade will be reviewed for transfer.) Transcripts are reviewed at a cost of $40.00 per transcript. You may print the Recordkeeping Form at WWW.CFTEA.ORG to begin that process.

LOCAL PROGRAM REVIEW: Several organizations other than educational institutions provide training programs that

may be used as substitutions for some CFTEA requirements. CFTEA will review for transfer any programs that can be evidenced by a certificate of completion, course description, qualifications of the instructor and length of time of the training. Transfer credit fees may apply.

IN-HOUSE PROGRAMS: Many financial institutions provide in-house training using their employees as their trainers.

CFTEA will review for transfer or substitution any programs that can be evidenced by a letter from the financial institution detailing the description of the program, qualifications of the instructor and length of time of the training. Transfer credit fees may apply.

CLASS TITLES: Titles of the classes offered by CFTEA may occasionally be slightly changed, and some classes of

similar titles may be used as substitutions for other classes of the same topic. Please contact the CFTEA office if in doubt as to whether a class with a slightly different title may be used to satisfy the class requirement.

GENERIC CLASS TITLES: Some generic titles are used on several diplomas and certificates. For instance:


ACCOUNTING: The requirements of an “Accounting” class may be satisfied by a General Accounting, Financial

Accounting, Basic Accounting, or a college or university accounting class that covers financial statements and other topics similar to CFTEA’s accounting classes. (See transfer credit section above.)

COMMUNICATION SKILLS: Many college and in-house classes may satisfy the verbal communication skills

and written communication skills requirements. Both verbal and written communication skills requirements may be satisfied with an approved class that covers both, or the classes may be taken and completed individually.

WRITTEN COMMUNICATION and VERBAL COMMUNICATION: For the purposes of CFTEA Diplomas,

the Written Communication and Verbal Communication requirements refer to a class of 1 credit or more. Please check with the CFTEA office before you take either class to be certain of its credit value.

CFTEA TRANSCRIPTS: Transcripts indicating classes completed by a student may be requested at any time by the

student IN WRITING (an email message is satisfactory) and with an accompanying payment of $10.00. In order for a class to be included on a transcript, the request must be made after the end of the semester during which the class was taken.

GRADE REPORTS: A grade report for a completed class may be requested by a student IN WRITING (an email

message is satisfactory) at any time. There is no fee for a grade report of a single class; however, the request will be honored only after CFTEA has received official documentation of the final grade for the class.


COMPLETE LISTING OF CFTEA DIPLOMAS AND CERTIFICATES

CERTIFICATES continued…

Advanced Bank Teller Advanced Customer Service Representative

Bank Compliance - Front Line Bankers Bank Compliance – Lending

Bank Solutions Provider Bank Teller

Branch Manager Business Credit Analyst

Business Credit and Tax Return Analyst Call Center Representative

Certificate in Bank Financial Management Certificate in BSA and AML Compliance

Certificate in Business & Commercial Lending Certificate in Deposit Compliance

Certificate in Fraud Prevention Certificate in General Banking

Certificate in Lending Compliance Certificate in Operational Risk Management

Certificate in Trust: Advanced Certificate in Trust: Foundational Certificate in Trust: Intermediate

Certified Banker Certified Teller - Maine Banker’s Association

Customer Service Associate Customer Service Representative

Developing Leaders Foundational Certificate in Bank Marketing

Health Savings Account Expert Instructor

Interpersonal Skills Loan Collectors

Managers as Leaders Personal Banker

Personal Development Professional Communication Skills

Residential Mortgage Lender Sales Manager

Sales Skills Security Awareness

Small Business Banker Supervisor/Team Leader

Today’s Supervisor Certificate Universal Banker

DIPLOMAS

Advanced Financial Services Bank Marketing Bank Operations

Business Banking and Commercial Lending Consumer Banking

Credit Analyst General Banking

Introduction to Human Resources Introduction to Lending

Military Banking Operations Residential Mortgage Lending

Supervision Universal Banker

CERTIFICATES

CFTEA eLearning Certificate Programs with HRDQ Basics of Leadership Skills Professional Development I Professional Development II

Professional Development for Supervisors I Professional Development for Supervisors II

Sales Essentials I

MindEdge Certificate Programs through CFTEA Certificate in Business Communication Certificate in Creativity and Innovation

Certificate in Leadership Certificate in Online Learning

Certificate in Project Management The Manager’s Toolbox Certificate

OnCourse Certificate Programs through CFTEA

Leadership Development Member Services for Credit Unions

Mortgage Lending The Customer Service Experience

The Sales Experience

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

(BSBA) BANKING MAJOR At Saint Joseph’s College in partnership with CFTEA


ADVANCED FINANCIAL SERVICES DIPLOMA

NAME:_______________________________________________________________Last Four Digits of SS#_______________________________ Financial Institution:_________________________________________________Email Address: ________________________________________

This diploma continues the knowledge and expertise derived from earning at least one other diploma through CFT. To earn this diploma, you must successfully complete all of the classes listed below, a maximum of half of which may be transferred from an accredited college or university.

This curriculum provides students with the specific competencies and in-depth knowledge necessary to establish the educational foundation for a successful financial services career.

Required Courses: You must complete all of the following classes.

GRADE DATE COMPLETED CLASS DELIVERY OPTIONS

Accounting *See requirements and general information

Analyzing Financial Statements or Evaluating & Structuring Commercial Loans Levels 1 – 3

Economics or Money and Banking

Ethical Issues for Bankers

Law and Banking: Applications or Law and Banking: Principles

Marketing

Or All Three: Marketing in Banking, Marketing Management, Marketing Planning

Principles of Banking or Banking Fundamentals

Supervision or Supervisor/Team Leader Certificate or Today’s’ Supervisor Certificate/Leadership Certificate/ Advanced Supervision

Verbal Communication *See requirements and general information

Written Communication *See requirements and general information

Plus one of the following:

Consumer Lending

Commercial Lending or Evaluating & Structuring Commercial Loans Levels 4 – 5

Residential Mortgage Lending (aka Intro to Mortgage Lending)

1-2018

= In class delivery = Self-paced online training = Instructor-led online

= Assisted Self Study CFTEA Webcourse


BANK MARKETING DIPLOMA

NAME:_____________________________________________________________Last Four Digits of SS#______________________ Financial Institution:_____________________________________________________________Tel#___________________________ Email address:________________________________________________

At the core of the Bank Marketing Diploma is in-depth course work on marketing financial services, along with related topics such as event-based selling and successful sales campaigns. Courses on financial and business planning provide essential business skills that experienced bank marketers have identified as critical to the function. Supporting the marketing-specific core are courses in banking fundamentals, economics and business ethics. The Bank Marketing Diploma is an ideal program for bank marketers who are relatively new to the profession. It also represents an excellent opportunity for bankers outside the marketing area who desire a solid background in marketing to support their current responsibilities (e.g., branch managers).

Required Courses: Students must successfully complete the following courses. The Economics requirement may be met by transfer credit from an accredited college or university for a minimum of 3 credits.


Dealing Effectively with Co-Workers



Managing Time at Work or Managing Your Time

Marketing



Successful Sales Campaigns

1-2018


= Assisted Self Study CFTEA webcourse


BANK OPERATIONS DIPLOMA

NAME:_______________________________________________________________________Last Four Digits of SS#______________________

Financial Institution:___________________________________________________________________Tel#_______________________________ Email address:_____________________________________________________ Bank operations are the infrastructure of the organization. Individuals who work in operations across the bank are responsible for ensuring that the daily workflow is smooth and efficient. With views toward operations efficiency and customer expectations, bank operations personnel continually review current methods and procedures and often recommend process improvements and innovations. In the course of their duties, operations personnel interact with staff throughout the bank, from data processing to customer contact areas. Supervisors and managers in operations are responsible for seeing that their areas are staffed adequately with well-trained personnel who understand banking processes, process improvement methods and project management. This curriculum provides a solid grounding in banking fundamentals, which is essential to new or aspiring operations managers or supervisors. Critical knowledge areas such as accounting, legal and regulatory aspects of banking, general bank operations, payment systems, and supervision are central to the program. The diploma is an ideal foundation for bankers new to the operations area. Required courses: You must complete all of the following classes. Those titles with an asterisk (*) may be met by transfer credit from an accredited college or university. Each course transferred must be taken for a minimum of 3 credits.


Accounting * *See requirements and general information


Ethical issues for Bankers

Law & Banking: Applications or Law and Banking: Principles

Principles of Banking

or Banking Fundamentals

Supervision or Supervisor/Team Leader Certificate or Today’s’ Supervisor Certificate/Leadership Certificate/ Advanced Supervision

Verbal Communication* *See requirements and general information

Written Communication* *See requirements and general information

1-2018




BUSINESS BANKING

AND COMMERCIAL LENDING DIPLOMA

NAME:______________________________________________________________________Last Four Digits of SS#______________________ Financial Institution:_____________________________________________________________________Tel#____________________________ Email address:_____________________________________________________

This curriculum is designed for small business bankers, new commercial lenders, and those individuals in lending support positions, and management trainees. The courses address broad banking comprehension, financial accounting, commercial lending and credit analysis, product knowledge — both credit and deposit products for small businesses — legal and regulatory issues, and a number of other topics like relationship selling and presentation skills that support the overall business relationship.

Required courses: You must complete all of the following courses.


All 5 Levels of Evaluating and Structuring Commercial Loans Curriculum

OR

Both: Analyzing Financial Statements

AND Commercial Lending

Accounting

*See requirements and general information

Credit Products for Small Businesses

Deposit Products for Small Businesses


Fundamentals of Small Business Banking Suite

Law and Banking: Principles


Presentation Skills Suite or Verbal Communication *See requirements and general information

Relationship Selling to Small Business Customers

Servicing and Growing Small Business Relationships


1-2018




CONSUMER BANKING DIPLOMA

NAME:_________________________________________________________________Last Four Digits of SS#______________________ Financial Institution:__________________________________________________________________Tel#___________________________ Email address:_____________________________________________________

Consumer lenders provide service to customers and prospective customers through various credit products and services. Consumer lenders need to understand the consumer lending process from developing and taking loan applications to collection and recovery.

Consumer lenders participate in the bank’s sales and development activities. Because meeting sales objective is a critical responsibility of the position, consumer lenders often identify and follow through with cross-selling opportunities. To be successful, consumer lenders must stay current on all trends, issues and procedures affecting the consumer lending function, especially changing rules and regulations. They also need to develop solid relationship management skills.

This Consumer Lending Diploma reflects a balanced treatment of the knowledge and skill requirements of a typical consumer lender. Complementing consumer-lending coursework are topics in general banking, accounting and credit analysis, and legal and regulatory compliance. Approaches to relationship management and relationship selling are also addressed. In addition, emphasis is placed on practical business skills, such as time management, effective and professional speaking and writing skills.

Required Courses: You must complete the following courses.



Introduction to Analyzing Financial Statements or Personal Tax Return Analysis

Sales Planning or Building and Retaining Customer Relationships

Consumer Lending

Making Referrals Suite or Effective Client Referrals


Relationship Sales Suite or Introduction to Relationship Selling

Law & Banking: Applications or Law and Banking: Principles





1-2018




CREDIT ANALYST DIPLOMA

NAME:__________________________________________________________________Last Four Digits of SS#______________________ Financial Institution:_________________________________________________________________Tel#___________________________ Email address: ____________________________________________________________

This certificate provides participants with important knowledge used to analyze companies and their ability to repay loans. Required Courses: You must complete all of the following courses. GRADE DATE COMPLETED CLASS DELIVERY OPTIONS


Analyzing Financial Statements or Evaluating & Structuring Commercial Loans Levels 1 - 3

Commercial Lending or Evaluating & Structuring Commercial Loans Levels 4-5

Ethical Issue for Bankers


Personal Tax Return Analysis or Analyzing Personal Financial Statements & Tax Returns




Electives: You must complete two of the following classes:

Advanced Credit Analysis and Business Finance

Analyzing the Tax Returns of Businesses

Consumer Lending

Evaluating & Structuring Commercial Loans Levels 4 – 5 (if not used for Commercial Lending above)

Fundamentals of Credit Analysis and Business Finance

Residential Mortgage Lending

Structuring Commercial Loan Packages

Small Business Lending for Branch Managers

1-2018




GENERAL BANKING DIPLOMA


This curriculum introduces entry-level bank personnel to the role of banking in the U.S. economy and to specific banking functions. It develops knowledge and practical skills related to basic banking services and is intended to provide a focused knowledge of the banking industry as a whole. Required courses: You must complete all of the following courses. GRADE DATE COMPLETED CLASS DELIVERY OPTIONS




Law and Banking: Applications or Law and Banking: Principles

Marketing





PLUS ONE OF THE FOLLOWING:

Commercial Lending

Consumer Lending


Supervisor/Team Leader Certificate or Today’s Supervisor Certificate

1-2018




INTRODUCTION TO HUMAN RESOURCES DIPLOMA NAME:______________________________________________________ Last Four Digits of SS#______________________ Financial Institution:________________________________________________________Tel#___________________________ Email Address:________________________________________________________

This program is designed to provide an introductory understanding of the functions of the human resource position as well as training in the skills and strengths required of the successful Human Resource Management Professional.

Required Courses: You must complete the following courses:


Business Communication

or

Verbal Communication and


Human Relations

Human Resource Management


PLUS TWO OF THE FOLLOWING:

Interviewing or Hiring the Best

Managing Performance or Managing Employee Performance

Employment Law or Managing Employee Relations

Organizational Behavior

1-2018




INTRODUCTION TO LENDING DIPLOMA

NAME:_____________________________________________________________Last Four Digits of SS#______________________ Institution:_____________________________________________________________Tel#___________________________ Email address:________________________________________________

Lending is an integral part of a bank’s products – from consumer lending to mortgage lending to commercial lending and other lending products. This diploma will assist students with the basic lending concepts and functions that will provide an educational background necessary to pursue CFTEA’s more specific lending diplomas.

Required Courses: Students must successfully complete the following courses.



Introduction to Analyzing Financial Statements





Plus two of the following:

Consumer Lending

Commercial Lending


6-2018




MILITARY BANKING OPERATIONS DIPLOMA

NAME:_________________________________________________________Last Four Digits of SS#______________________ Financial Institution:___________________________________________________________Tel#_________________________ Email address:_____________________________________________________

The Military Banking Operations Diploma was created to provide veterans, military-selected Reserves, and the National Guard with the knowledge and skills needed to pursue a career in the financial services industry. The members of the armed forces community possess decision-making skills and a work ethic that any employer would value, as well as leadership skills developed under extraordinary circumstances. ABA rounds out these unique current and potential employees with a comprehensive training program that teaches them about the banking industry, and prepares them for managerial-level positions.

Required courses: You must complete all of the following courses. The titles with an asterisk (*) may be met by transfer credit from an accredited college or university. Each course transferred must be taken for a minimum of 3 credits. GRADE DATE COMPLETED CLASS DELIVERY OPTIONS

Accounting* *See requirements and general information

Analyzing Bank Performance




Managing Funding, Liquidity and Capital

Managing Interest Rate Risk


Today’s Supervisor Certificate or Supervisor/Team Leader Certificate or constructive credit from a military leadership course

1-2018




RESIDENTIAL MORTGAGE LENDING DIPLOMA

NAME:_____________________________________________________________Last Four Digits of SS#______________________ Financial Institution:___________________________________________ Email address: ___________________________________

Mortgage lending is an important function of banks in meeting the needs of their communities. Depending on the institution, mortgage lenders may be involved with many different aspects of the mortgage lending and servicing function. To be successful, mortgage lenders must have a solid understanding of the mortgage lending process, including the methods and procedures used to make loans to individuals for the purchase of a residence, as well as loans to builders and real estate developers.

Mortgage lending personnel provide service to customers and prospective customer, and often participate in business development activities. In addition to developing an understanding of the mortgage lending process, credit analysis, finance, real estate law, and the secondary market, mortgage lenders must manage business relationships and keep current with changes in related government regulations.

This mortgage lending diploma requires a good understanding of banking, accounting, credit analysis, and legal principles. The courses in the diploma program provide a solid foundation for learning the mortgage lending business, including aspects of underwriting, processing and servicing, and approaches to profiling mortgage prospects. The diploma is well suited to aspiring mortgage lenders and to those individuals relatively new to the mortgage area of the bank, including mortgage loan clerks, loan processors and closers.

Required courses: You must complete all of the following courses.





Making Referrals Suite

or Effective Client Referrals





Personal Tax Return Analysis





6-2018




SUPERVISION DIPLOMA

NAME:_________________________________________________________________Last Four Digits of SS#______________________ Financial Institution:_________________________________________________________________Tel#___________________________ Email Address: __________________________________________________________

This curriculum provides participants with the integration of supervisory concepts and skills development plus management techniques for a well developed educational background in the role of the supervisor. Required Courses: You must complete all of the following courses. GRADE DATE COMPLETED CLASS DELIVERY OPTIONS


Essentials of Workplace Conduct (fka Business Etiquette)




Supervision

Supervisor/Team Leader Certificate or Today’s Supervisor Certificate

Teaching Adults



1-2018




UNIVERSAL BANKER DIPLOMA

NAME:____________________________________________________________Last Four Digits of SS#______________________ Financial Institution:____________________________________________________________Tel#___________________________ Email Address:___________________________________________________

The CFTEA Universal Banker Diploma continues the education and training provided by the Universal Banker Certificate, thus strengthening a banker’s in-depth knowledge of the financial services industry and providing the tools for a successful Universal Banker Career. Required Courses: You must complete all of the following courses.


Consumer Lending


Emotional Intelligence


Managing Change



Sales Essentials I or Selling Fundamentals

Verbal Communication or Business Communication

CFTEA Universal Banker Certificate

Written Communication or Business Communication

1-2018




CFTEA eLearning

eLEARNING CERTIFICATE PROGRAMS with HRDQ

CFTEA has partnered with HRDQ to bring you a variety of professional development self-paced eLearning topics. A well-trained staff with valuable soft-skills can improve customer experience, boost employee relations, and bolster interdepartmental communications. Our short self-paced online modules focus on critical soft-skills on today’s

most in-demand topics.

Professional Development I

_____Balancing Priorities

_____Creative Problem Solving

_____Developing Positive Relationships

_____Effective Listening Skills

_____How to Manage Your Emotions

_____Productive Work Habits

Professional Development II

_____Assertiveness

_____Ideas into Action

_____Mental Models

_____Resilience

_____Taking Control of Conflict

_____Why We Struggle with Tough Decisions

Sales Essentials I

_____Developing Clients for Life

_____Opening the Sales Call

_____Presenting, Overcoming and Closing

_____Prospecting and Territory Management

_____Understanding the Sales Cycle

_____What to Ask, How to Listen

1-2018

Professional Development for Supervisors

_____Adapting Your Leadership Style

_____Coaching for Development

_____Developing Your Direct Reports

_____Diversity Awareness

_____Employee Engagement

_____Leading Others through Change

_____Onboarding

Professional Development for Supervisors II

_____Assertiveness Skills

_____Behavioral Interview Skills

_____Business Etiquette for Supervisors

_____Critical Thinking Skills

_____Delegating for Growth

_____Fundamentals of Strategic Planning

_____Meetings

_____Navigating Difficult Conversations

_____Skillful Collaborations

_____Taking Control of Conflict

_____Team Excellence

_____The Art of Influencing Others

_____Why We Struggle with Tough Decisions

Basics of Leadership Skills

_____Assertiveness Skills

_____Emotional Intelligence

_____Leadership 101

_____Talk Like a Leader

_____Transformation Leadership

_____Women and Leadership OR

_____Adapting Your Leadership Style


MindEdge Certificate Programs

Through CFTEA

Certificate in Business Communications

_____Communicate Collaboratively _____Effective Business Writing _____Effective Emails, Memos and Letters _____Effective Presentations _____Effective Public Speaking

Certificate in Creativity and Innovation

_____Creativity in Teams & Organizations _____Innovation in Teams & Organizations _____Introduction to Critical Thinking _____Personal Creativity

Certificate in Leadership

_____Introduction to Leadership _____Leaders and Work-Life Balance _____Leading and Managing Change _____Leading Teams

6-2018

Certificate in Online Learning

_____Introduction to Online Learning _____Narrative Learning _____Online Learning Accessibility _____Teaching Online _____The Technology of Online Learning

Certificate in Project Management for Teams

_____Project Management Team Leadership _____Managing Real World Projects _____Effectively Managing Project Stakeholders _____PM Primer: Conflict Resolution _____PM Primer: Cognitive Ability and Decisiveness

The Manager’s Toolbox Certificate

_____Business Nuts and Bolts _____Compliance Challenges _____Handling Conflict _____Morale and Inspiration _____New Leader Challenges _____New Manager Challenges _____Performance Challenges


OnCourse Certificate Programs

Through CFTEA

Leadership Development Certificate

_____Introduction to Management Basics

_____Time Management

_____Business Writing

_____How to Lead and Participate Effectively in Meetings

_____Coaching and Feedback

_____Leading People Through Change

_____Handling Conflict

_____Sharpening Your Interviewing Skills

_____Managing Multiple Generations at Work

_____Introduction to Project Management Concepts

Member Services for Credit Unions

REAL Customer Service:

_____ Customer Service

_____ 1 - Showing Customers You Care.

_____ 2 - Using Language to Serve the Customer

_____ 3 - Opening the Conversation

_____ 4 - Diagnosing Member Needs

_____ 5 - Responding to Customer Requests

_____ 6 - Taming Challenging Conversations

_____ 7 - Closing the Conversation

Mortgage Lending Certificate

_____Analyzing Personal Financial Statements

_____Consumer Credit Products

_____High-Cost Mortgages (HOEPA)

_____Home Equity (Open-End Credit)

_____IRS Reporting for Real Estate Transactions

_____Mortgage Fraud Awareness

_____Private Mortgage Insurance

_____Residential Mortgage 1-2-3: Mortgage Process

_____Reverse Mortgage

_____Second Lien Real Estate Mortgage Loans/Junior Real Estate

Mortgage Loans

_____Subprime and Predatory Lending

The Customer Service Experience Certificate

REAL Customer Service:

_____ Customer Service

_____1 – Showing Customers Your Care

_____2 – Using Language to Service the Customer

_____3 – Opening the Conversation

_____4 – Diagnosing Customer Needs

_____5 – Responding to Customer Requests

_____6 – Taming Challenging Conversations

_____7 – That’s a Wrap – Closing the Conversation

The Sales Experience Certificate

_____Cross-Selling

_____REAL Sales 1 – The Other Side of Service

_____REAL Sales 2 – Adding Value Through Cross-Selling

_____REAL Sales 3 – Adding Value Through Up-Selling

_____REAL Sales 4 – Overcoming Resistance

1-2018

ANY STUDENT APPROACHING COMPLETION OF A DIPLOMA OR CERTIFICATE MUST INFORM THE CFTEA OFFICE FOR CONFIRMATION OF COMPLETION

ADVANCED BANK TELLER CERTIFICATE

NAME:___________________________________________________________Last Four Digits of SS#______________________ Financial Institution:___________________________________________________________Tel#___________________________ Email Address:________________________________________________________

Tellers represent the front line of most banks. In addition to cashing checks and accepting deposits and withdrawals, tellers may perform specialized duties, such as accepting loan, credit, utility and other payments. Tellers are responsible for maintaining accurate records of all transactions and for preparing daily settlements of teller cash and proof transactions.

Tellers must understand teller policies and procedures and apply technical teller skills as reflected in the duties of their jobs. In addition to handling money well, effective tellers must be service-oriented and work effectively with the public as well as with co-workers.

PREREQUISITE: A prerequisite to earning this certificate is to have earned the CFT/MBA Certified Teller Certificate or CFTEA Certified Banker Certificate.



Calming Upset Customers


Deposit Accounts and Services or Understanding Bank Products or Your Bank’s In-House Product Knowledge Class* *See requirements and general information for In-House Programs

Effective Referrals Suite or Effective Client Referrals



Fraud, Scams and Cons – Full program


Regulatory Compliance for Front Line Bankers

Why Quality Customer Service Matters Suite or Revitalizing Customer Service

1-2018




ADVANCED CUSTOMER SERVICE REPRESENTATIVE CERTIFICATE

NAME:______________________________________________________________________Last Four Digits of SS#______________________ Financial Institution:______________________________________________________________________Tel#___________________________ Email Address: ___________________________________________________

This Certification Program recognizes customer service associates with a basic financial services education and training in basic customer service skills along with more specialized services. The Advanced Customer Service Associate has had not only the necessary education and training background but also has experience in the position of a financial services customer service associate.

PREREQUISITE: Customer Service Associate Certificate or Customer Service Representative Certificate.

Required Courses: You must complete all of the following courses. Some of these classes were completed as requirements of the Customer Service Associate or Customer Service Representative Certificate and need not be repeated.


Bank Security

Basics of Consumer Lending or Fundamentals of Consumer Lending

Deposit Accounts and Services or Understanding Bank Products or Your Bank’s In-House Product Knowledge Class* *See requirements and general information for In-House Programs



Fraud, Scams and Cons – Full Program


IRAs Basics or Introduction to IRAs

Law & Banking: Applications





1-2018




BANK COMPLIANCE CERTIFICATE FOR FRONT LINE BANKERS

This certificate provides participants with a thorough knowledge of major regulatory requirements.

Required Courses:



ADA Overview and Employment *

* Bank Bribery Act *

*

Bank Protection Act *

* BSA/AML Overview *

*

Community Reinvestment Act (CRA) *

* BSA/AML: Completing a Currency Transaction Report *

*

Electronic Funds Transfer Act: Reg E Overview *

* Expedited Funds Availability Act Reg CC *

*

Fair Credit Reporting Act *

* FDIC Deposit Insurance *

*

Information Security and Red Flags *

* Office of Foreign Asset Control (OFAC) *

*

Privacy for Customer Contact Personnel: Reg P *

* Truth in Savings Act (Reg DD) *

*

BSA/AML: USA Patriot Act *

*

* CFTEA offers the class Regulatory Compliance for Front Line Bankers that covers all of the regulations required for this certificate. The class can be taken as a live class or Assisted Self Study.

1-2018

NAME:___________________________________________________________________Last Four Digits of SS#______________________

Financial Institution:___________________________________________________________________Tel#___________________________ Email address: _______________________________________________________




BANK COMPLIANCE CERTIFICATE FOR LENDING

This certificate provides participants with a thorough knowledge of major regulatory requirements.

Required Courses: GRADE DATE COMPLETED CLASS DELIVERY OPTIONS


ADA Overview and Employment

Bank Protection Act

BSA/AML Overview

Community Reinvestment Act (CRA)

Equal Credit Opportunity Act: Reg B

Extending Credit to Bank Insiders Reg O

Fair Credit Reporting Act

Fair Lending

Flood Disaster Protection Act

Home Mortgage Disclosure Act

Information Security and Red Flags

Office of Foreign Assets Control (OFAC)

Privacy for Customer Contact Personnel: Reg P

Real Estate Settlement Procedures Act

Servicemember Civil Relief Act

Truth in Lending: Reg Z Overview

BSA/AML: USA PATRIOT Act

1-2018

NAME:_____________________________________________________________________Last Four Digits of SS#______________________

Financial Institution:_____________________________________________________________________Tel#___________________________ Email Address:__________________________________________________________________




ABA BANK SOLUTIONS PROVIDER CERTIFICATE

NAME:____________________________________________________________________ Last Four Digits of SS#______________________ Financial Institution:___________________________________________________________________ Tel#____________________________

Email Address:____________________________________________________

ABA Bank Solutions Provider Certificate: Develop a broad understanding of the banking business. For new members of organizations that provide products and services to the banking industry, enable your team to better know their bank customers – from the terminology they use to the constructs under which they operate. By completing the ABA Bank Service Provider Certificate curriculum, you’ll strengthen your knowledge of the language of bankers, core products, and the regulatory and ethical constraints under which banks operate.

Required Courses: You must complete all of the following courses: GRADE DATE COMPLETED CLASS DELIVERY OPTIONS

Banking Basics Suite or Principles of Banking or Banking Fundamentals


Fundamentals of Consumer Lending Suite


Understanding Bank Products or Deposit Accounts and Services

* The entire ABA Bank Solutions Provider Certificate is available as a self-paced online bundled program.

1-2018




ABA BANK TELLER CERTIFICATE NAME:____________________________________________________________________ Last Four Digits of SS#______________________ Financial Institution:___________________________________________________________________ Tel#____________________________

Email Address:____________________________________________________ ABA Bank Teller Certificate: Develop essential bank teller skills. Master core competencies such as cash handling, check cashing, deposit and withdrawal processing, cash payments, and daily settlements of teller cash and proof transactions. Develop a broad understanding of bank products. Build interpersonal skills that are effective with both customers and coworkers. Master the principles of professional conduct. Learn how to cultivate relationships and provide value-added service.

By completing the ABA Bank Teller Certificate curriculum, you’ll build a solid foundation of critical customer service skills.

Required Courses: You must complete all of the following courses:



Communication Basics Suite





Online Communication Suite

Teller Basics

Verbal Communication Suite or Effective Telephone Communication

Written Communication Suite or Effective Written Communication or Written Communication

* The entire ABA Bank Teller Certificate is available as a self-paced online bundled program.

1-2018




BRANCH MANAGER CERTIFICATE

NAME:__________________________________________________________________ Last Four Digits of SS#___________________________

Financial Institution:______________________________________________ Email Address:___________________________________________

Develop skills essential to successful management. Hone your knowledge of banking and banking operations. Develop expertise in deposit and loan products, as well as sales management and customer service. Build strong communication skills. Gain insight into effectively managing staff and creating a culture of excellence. Explore techniques to raise the bar for delivering quality customer service. By completing the ABA Branch Manager Certificate curriculum, you'll strengthen your ability to manage branch office operations.




Coaching to Support the Sales Process Suite or Sales Coaching

Employment Law or Managing Employee Relations


Fundamentals of Consumer Lending Suite or Fundamentals of Consumer Lending

Fundamentals of Small Business Banking Suite or Fundamentals of Small Business Banking

Leadership in Action Suite

Leveraging the Benefits of a Diverse Workforce or Working Together

Making the Client Call Suite or Needs-Based Selling (fka Cross-Selling Deposit Products)

Management Essentials Suite Or All Six

Coaching for Success Corrective Action Meetings that Work Rewards and Recognition Hiring the Best Managing Employee Performance

or Today’s Supervisor Certificate

Overcoming Objections Suite


Presentation Skills Suite or Verbal Communication *See requirements and general information


Sales Planning Suite or Building and Retaining Customer Relationships




Written Communication Suite or Effective Written Communication or Written Communication *See requirements and general information

* The entire Branch Manager Certificate program is available as a self-paced online bundled program. 1-2018




BUSINESS CREDIT ANALYST CERTIFICATE

NAME:__________________________________________________________________Last Four Digits of SS#______________________ Financial Institution:____________________________________________________________________Tel#_________________________ Email Address:_______________________________________________

This program will give financial services individuals the skills necessary to distinguish between quality, poor and marginal credits. Students will have received training in analyzing the financial statements for various types and forms of businesses, and how to structure appropriate loan packages. Students will work with the balance sheets, profit and loss statements and cashflow statements of businesses and learn how to identify the ways in which cash is generated and used by businesses. A take home examination will measure the student’s comprehension of the material covered and ability to effectively utilize it in the decision-making process. Required Courses: You must complete all of the following courses. GRADE DATE COMPLETED CLASS DELIVERY OPTIONS

Advanced Credit Analysis and Business Finance ( 2 day program)

Fundamentals of Credit Analysis and Business Finance (2 day program)

Banking Basics Suite (replaces Banking Today) or Principles of Banking or Banking Fundamentals

Structuring Commercial Loan Packages

_______ ___________________ Successful Completion of Comprehensive Take Home Examination (minimum score of 80%)

Additional Certification: BUSINESS CREDIT AND TAX RETURN ANALYST

Requirements: ___________________ All above requirements completed GRADE DATE COMPLETED CLASS DELIVERY OPTIONS

Analyzing the Tax Returns of Businesses

Analyzing Personal Financial Statements and Tax Returns

_______ ___________________ Successful Completion of Comprehensive Take Home Examination (minimum score of 80%)

1-2018




CALL CENTER REPRESENTATIVE CERTIFICATE


Email Address:____________________________________________________

Call Center Representatives process inbound calls and perform other telemarketing duties as necessary. Call Center Representatives are responsible for identifying and handling customer inquiries in a prompt and courteous fashion. Representatives often sell and cross-sell deposit and credit products and services as well as open accounts for retail customers.

To be successful, Call Center Representatives must have the appropriate level of understanding of retail products in addition to understanding of bank policies and procedures. Call Center Representatives must communicate well and apply sales skills effectively. Telephone skills, including telephone etiquette, are critical to the position.

The curriculum for the Call Center Representative Certificate addresses the knowledge and skills necessary to become a superior Call Center Representative. In addition to fundamental understanding of banking and banking regulations affecting the position, the required courses emphasize telephone skills, products knowledge, sales and customer service.

Required Courses: You must complete all of the following courses:



Making the Client Call Suite or Needs Based Selling (fka Cross-Selling Bank Products)



Verbal Communication Suite or Effective Telephone Communication (fkaTelephone Etiquette)




Why Quality Customer Service Matters or Revitalizing Customer Service

Tele-Consulting


1-201




CERTIFICATE IN BSA and AML COMPLIANCE

Financial institutions face increased risk from advanced money-laundering schemes and terrorist financing activities. It is critical that banks hire and train individuals who can establish and maintain an effective BSA/AML program. The ABA Certificate in BSA and AML Compliance will help financial crimes professionals improve their ability to detect and prevent suspicious and criminal activity by providing an overview of the types of criminal behavior commonly used against banks, and in-depth training on the applicable U.S. laws and regulations governing money-laundering. The ABA Certificate in BSA and AML Compliance is an excellent refresher for experienced financial crimes professionals who wish to take the Certified AML and Fraud Professional (CAFP) exam, and may be required for those individuals with less than five years' experience in the field.


Introduction to BSA/AML

SARs and Information Sharing

Currency and Correspondent Banking Accounts

Electronic Banking and Funds Transfer Activities

Higher Risk Accounts and Activities

BSA Requirements for Business Accounts

BSA Requirements for Foreign Customers and Accounts

Components of an AML Compliance Program

International Partners in AML

Office of Foreign Assets Control for Compliance Professionals

* The entire Certificate in BSA and AML Compliance program is available as a self-paced online bundled program.

1-2018






CERTIFICATE IN BANK FINANCIAL MANAGEMENT

NAME:_____________________________________________________________________Last Four Digits of SS#______________________ Financial Institution:__________________________________________________________________Tel#______________________________ Email address:_________________________________________________________

Develop a broad understanding of the underpinnings of the banking industry. Dive deeply into the purpose of specific banking functions and the role Develop foundational skills for making key decisions that affect bank profitability. Learn how to conduct performance analyses. Discover ways to measure and manage interest rate risk. Explore best practices in managing funding, liquidity and capital. Demonstrate understanding by applying concepts in organization-specific exercises. By completing the ABA Certificate in Bank Financial Management curriculum, you’ll strengthen your knowledge of sound financial management in a banking institution. Required Courses You must complete the following courses to earn your certificate. No substitutions or previous college credit will be accepted. GRADE DATE COMPLETED CLASS DELIVERY OPTIONS

Analyzing Bank Performance


Managing Funding, Liquidity and Capital

Managing Interest Rate Risk

Managing the Bank’s Investment Portfolio

7-2018




CERTIFICATE IN BUSINESS AND COMMERCIAL LENDING

The ABA Certificate in Commercial Lending focuses on financial statement analysis and commercial lending, will familiarize lenders with both audited and unaudited statements, and fill any gaps in your understanding of credit analysis and underwriting. Pre and post-tests allow seasoned lenders to test out, and more importantly, let the industry know you are "credit trained" and ready to bring in new, qualified business.


Level 1: Understanding Business Borrowers

Level 2: Analyzing Business Financial Statements and Tax Returns

Level 3: Analyzing Personal Financial Statements and Tax Returns

Level 4: Qualitative Analysis and Determining a Credit Risk Rating

Level 5: Loan Structuring, Documentation, Pricing and Problem Loans

The ABA Certificate in Commercial Lending is an equivalent of completing Analyzing Financial Statements and Commercial Lending, in the facilitated online format. * The entire Certificate in Commercial Lending program is available as a self-paced online bundled program.

1-2018






CERTIFICATE IN DEPOSIT COMPLIANCE For Compliance Professionals

Earning the ABA Certificate in Deposit Compliance demonstrates to bank management and examiners your thorough grounding in key deposit regulations, and ability to identify and respond to compliance requirements. GRADE DATE COMPLETED CLASS DELIVERY OPTIONS

Anatomy of a Regulation for Compliance Professionals

BSA/USA Patriot Act

Digital Compliance for Compliance Professionals

Electronic Funds Transfer Act (Reg E)

Elements of a Compliance Program for Compliance Professionals

Expedited Funds Availability Act (Reg CC)

Office of Foreign Assets Control (OFAC)

Privacy/Information Sharing

Reserve Requirements for Depository Institutions Act (Reg D)

Truth-in-Savings Act (Reg DD)

Unfair, Deceptive or Abusive Acts or Practices (UDAAP) for Compliance Professionals

* The entire Certificate in Deposit Compliance program is available as a self-paced online bundled program.

1-2018





http://www.aba.com/Training/Online/Courses/Pages/OTCP-EOCP.aspx

http://www.aba.com/Training/Online/Courses/Pages/OTCP-UDAAP.aspx

http://www.aba.com/Training/Online/Courses/Pages/OTCP-UDAAP.aspx


CERTIFICATE IN FRAUD PREVENTION

Fraud management professionals face an increased burden to detect and prevent fraud losses against customers and their institution. The ABA Certificate in Fraud Prevention fills a training gap within many institutions and helps both new and experienced financial crimes professionals establish and maintain a fraud management program with sufficient internal and external controls. It provides in-depth training on the applicable U.S. laws and regulations governing fraud and an overview of the various types of criminal behavior commonly used against banks. The ABA Certificate in Fraud Prevention is an excellent refresher for experienced financial crimes professionals who wish to take the Certified AML and Fraud Professional (CAFP) exam, and may be required for those individuals with less than five years' experience in the field.


Introduction to Fraud Management

Establishing a Fraud Prevention Program

Types of Fraud and Prevention Strategies

Operating a Fraud Prevention Program

Maintaining a Compliant Fraud Prevention Program

* The entire Certificate in Fraud Prevention program is available as a self-paced online bundled program.

1-2018






CERTIFICATE IN GENERAL BANKING


Develop a broad understanding of the underpinnings of the banking industry. Dive deeply into the purpose of specific banking functions and the role of banking in the economy. Gain practical knowledge of the core principles of accounting and economics. Explore legal and regulatory issues, compliance matters, as well as the fundamentals of bank marketing. Learn how to identify and resolve ethical issues.

By completing the ABA Certificate in General Banking curriculum, you'll build a solid understanding of foundational concepts in the banking industry.

Required Courses You must complete the following courses to earn your certificate. No substitutions or previous college credit will be accepted.



Banking Fundamentals Suite to include:

• The Banking Industry

• Bank Lines of Business

• Building Customer Relationships


Legal Foundations in Banking

Marketing in Banking

Money and Banking

7-2018




CERTIFICATE IN LENDING COMPLIANCE

For Compliance Professionals

Earning the ABA Certificate in Lending Compliance demonstrates to bank management and examiners your thorough grounding in key lending regulations, and ability to identify and respond to compliance requirements.


Anatomy of a Regulation for Compliance Professionals

Community Reinvestment Act, Community Bank (CRA)* for Compliance Professionals OR Community Reinvestment Act, Large Bank (CRA)* for Compliance Professionals

Credit Card Regulations for Compliance Professionals

Elements of a Compliance Program for Compliance Professionals

Equal Credit Opportunity Act (ECOA) Reg B for Compliance Professionals

Fair Credit Reporting Act (FCRA) for Compliance Professionals

Home Mortgage Disclosure Act (HMDA) for Compliance Professionals

Loans to Insiders (Reg O) for Compliance Professionals

National Flood Insurance Regulations for Compliance Professionals

Real Estate Settlement Procedures Act (RESPA) for Compliance Professionals

Reg Z Ability to Repay (ATR) and Qualified Mortgage (QM) for Compliance Professionals

Reg Z Closed-End Credit for Compliance Professionals

Reg Z Open-End Credit for Compliance Professionals

Servicemembers Civil Relief Act (SCRA) for Compliance Professionals

Unfair, Deceptive or Abusive Acts or Practices (UDAAP) for Compliance Professionals

*Choose either CRA - Large Bank or CRA - Community Bank. Your purchase includes access to both, but you are only required to take one of these courses to earn the Certificate.

* The entire Certificate in Lending Compliance program is available as a self-paced online bundled program.

1-2018





http://www.aba.com/Training/Online/Courses/Pages/OTCP-RESPA.aspx

http://www.aba.com/Training/Online/Courses/Pages/OTCP-RegZ-OEC.aspx


ABA CERTIFICATE IN OPERATIONAL RISK MANAGEMENT


Email Address:____________________________________________________

Banks are continuously improving their approach to manage key operational risks such as cyber attacks, fraud losses, third-party service providers and model risk. Address training needs across the bank's three lines of defense and maintain a strong operational risk management program. Understand the fundamental governance structures, procedures, controls, and cultural aspects necessary for an institution to successfully manage operational risk. Required Courses: You must complete all of the following courses:


Elements of an Operational Risk Management Program

Cybersecurity Management

Fraud and Criminal Threats

Incident Management and Resilience

Operational Risk Model Management

Oversight and Management of Operational Risk

Payments and Settlements

Physical Security

Regulatory Exam Management

Risk Control and Self Assessment

Vendor Risk Management

* The entire ABA Certificate in Operational Risk Management is available as a self-paced online bundled program.

1-2018




CERTIFICATE IN TRUST: ADVANCED

NAME:__________________________________________________________Last Four Digits of SS#_________________________ Financial Institution:__________________________________________________________Tel#______________________________ Email Address:_______________________________________________________________________________________________

Ideal for individuals with some field experience who have mastered the concepts introduced in the foundational trust certificate, either online or in-person. The certificate provides a more sophisticated understanding and further knowledge of the tools available to a fiduciary, covering estate planning, trust administration, investment management concepts and ethical behavior.

For those wishing to earn the CTFA professional designation, the ABA Certificate in Trust: Intermediate satisfies the second of three levels of study required to sit for the exam.

Required Courses: You must complete all of the following courses.


Asset Allocation and Portfolio Management

Economics & Markets

Education Planning Solutions for Minors

Estate Planning for Charitable Giving

Estate Planning for IRAs and Qualified Plan Balances

Estate Planning for the Marital Deduction

Estate Planning Solutions for the Business Owner

Fundamentals of Alternative Investment Products

Generation-Skipping Transfer Tax

Gift Taxation

Income Tax Planning

Managing Life Insurance Policies

Planning for Estate Tax

Prudent Portfolio Management

Special Needs Trusts

1-2018




CERTIFICATE IN TRUST: FOUNDATIONAL


Individuals can earn this certificate - designed for those who need to establish or strengthen their understanding of basic wealth management and trust principles. This program provides an introduction to estate planning, trust administration, investment management concepts and ethical behavior. For those wishing to earn the CTFA professional designation, the ABA Certificate in Trust: Foundational satisfies the first of three levels of study required to sit for the exam.



A Guide to Ethics in Fiduciary and Trust Activities

A Guide to Ethics in Investments

Estate and Guardian Administration

Introduction to Estate Planning

Introduction to Investment Management

Introduction to IRAs

Introduction to Planning for Retirement Assets

Introduction to Trust Administration

Minimizing Fiduciary Risk and Litigation

1-2018




CERTIFICATE IN TRUST: INTERMEDIATE


Ideal for individuals with some field experience who have mastered the concepts introduced in the foundational trust certificate, either online or in-person. The certificate provides a more sophisticated understanding and further knowledge of the tools available to a fiduciary, covering estate planning, trust administration, investment management concepts and ethical behavior.

For those wishing to earn the CTFA professional designation, the ABA Certificate in Trust: Intermediate satisfies the second of three levels of study required to sit for the exam.



A Guide to Ethics in Financial Planning

A Guide to Ethics in Tax Law & Tax Planning

Account Acceptance and Termination

Basic Characteristics of a Trust

Bond Selection and Analysis

Discretionary Distributions

Duties and Powers of the Trustee

Estate Planning to Achieve Client Goals

Fiduciary Income Tax

Fiduciary Law

Fundamentals of Life Insurance

How Trusts are Taxed

Investment Policy

Investment Products

Stock Selection and Analysis

Types of Insurance

Understanding Transfer Tax

1-2018




CERTIFIED BANKER CERTIFICATE

NAME:____________________________________________________________________ Last Four Digits of SS#________________________ Financial Institution:___________________________________________________________ Tel#_______________________________________

Email Address:____________________________________________________

The Certified Banker Program is designed to provide new bankers with a general knowledge of banking, bank security, and regulations which affect the banking industry. This certificate encourages individuals to develop a strong professional image and high ethical standards. It also provides an overview of bank products and services and assists new bankers in creating a positive image of their bank. Required Courses: You must complete all of the following courses: GRADE DATE COMPLETED CLASS DELIVERY OPTIONS

Bank Security or Robbery and Bank Security

Customer Service


Developing as a Professional


Ethical Issues for Bankers or Ethics in the Workplace

Law and Banking Applications


Understanding Bank Products

Upon completion of all of the classes listed above, this certificate requires the successful completion of either the Certified Banker Exam or the Certified Teller Exam. A passing grade of 80% must be accomplished.

1-2018




Center for Financial Training & Education Alliance CERTIFIED BANKER PROGRAM APPLICATION

Name of Candidate: _________________________________________________________________________________________________

(As it should appear on the certificate)

Last four digits of Social Security Number: ______________ Office Telephone Number: ____________________________ Bank Name and Address: _____________________________________________________________________________ __________________________________________________________________________________________________

I. Work Experience: Date of Employment: _______________________

Previous Banking Experience: _______________________________________________________ II. Bank Officer’s signature confirming completion of Bank in-house requirements: ___________________________ III. Completion of Classes and Seminars: Date Completed Location (City/Town)

Bank Security _______________ _________________

Customer Service _______________ _________________

Dealing Effectively with Co-Workers _______________ _________________

Developing as a Professional _______________ _________________

Effective Referrals _______________ _________________

Ethical Issues for Bankers _______________ _________________

Law and Banking: Applications _______________ _________________

Principles of Banking _______________ _________________

Understanding Bank Products _______________ _________________

IV. Bank Officer Written Recommendation is enclosed or

Date Recommendation was submitted: ___________________ V. Comprehensive Examination I have completed the minimum requirements for Banker Certification and wish to be scheduled to take the exam

on ______________________________________ in City/Town:____________________________________,

State: ___________________________________ Time:___________________________________________ .

VI. I have the approval of my bank to request that the: bank be billed OR fee is enclosed

This is my first sitting ($85.00) OR This is a retake ($60.00) Candidate’s signature ___________________________________________________ Date: ______________________ Bank Officer’s Signature ________________________________________Telephone Number: ___________________

Fax this form to: 207-514-8260 or scan it to [email protected]

Or Send it to: CFTEA, Auburn Hall Suite 303, 60 Pineland Drive, New Gloucester, ME 04260.



CERTIFIED TELLER CERTIFICATE

NAME: ______________________________________________________Last Four Digits of SS#______________________ Financial Institution: ________________________________________________________Tel#___________________________ Email Address:__________________________________________

This Certification Program offers tellers a means of development within their position and is designed to promote the development of superior teller skills and customer service on the teller line.

Required Courses: You must complete all of the following courses. GRADE DATE COMPLETED CLASS DELIVERY OPTIONS

Bank Security (New Hampshire & Vermont only)

Law and Banking: Applications


Your Role as a New Banker or Teller-Customer Relations

___________________ Completion of Requirements of Applicant’s Financial Institution ___________________ Completed Application and Letter of Recommendation from Student’s

Financial Institution sent to the CFT office.

_______ ___________________ Successful completion of Certified Teller Exam

1-2018




MAINE BANKERS ASSOCIATION’S CERTIFIED TELLER PROGRAM APPLICATION

Name of Candidate: ________________________________________________________________________________________________

(As it should appear on the certificate)

Last four digits of Social Security Number: ______________ Office Telephone Number: _______________________ Bank Name and Address: ____________________________________________________________________________ __________________________________________________________________________________________________

I. Work Experience: Date of Employment: _______________________

Previous Banking Experience: _______________________________________________________ II. Bank Officer’s signature confirming completion of Bank in-house requirements: ___________________________ V. Completion of Classes and Seminars: Date Completed Location (City/Town)

Principles of Banking ______________ _______________________ Law & Banking: Applications ______________ _______________________ Bank Security* (NH and VT applicants only) ______________ _______________________ Your Role as a New Banker (or Teller Customer Relations)* ______________ _______________________

* In the event either of these classes has been substituted by an in-house program, please complete:

Bank Security Teller Customer Relations Date of Approval ________________________

Bank Officer who received approval from MACB or CFTEA Director_______________________________ VI. Bank Officer Written Recommendation is enclosed or

Date Recommendation was submitted: ___________________ VI. Comprehensive Examination I have completed the minimum requirements for Teller Certification and wish to be scheduled to take the exam

on ______________________________________ in City/Town:____________________________________,

State: ___________________________________ Time:___________________________________________ .

VI. I have the approval of my bank to request that the: bank be billed OR fee is enclosed

This is my first sitting ($85.00) OR This is a retake ($60.00) Candidate’s signature ___________________________________________________ Date: ______________________ Bank Officer’s Signature ________________________________________Telephone Number: ___________________

Fax this form to: 207-514-8260 or scan it to [email protected]

Or Send it to: CFTEA, Auburn Hall Suite 303, 60 Pineland Drive, New Gloucester, ME 04260.



CUSTOMER SERVICE ASSOCIATE CERTIFICATE

NAME:___________________________________________________ Last Four Digits of SS#______________________ Financial Institution:____________________________________________________Tel#__________________________ Email Address:__________________________________________________

Back by popular demand, this certificate is designed for beginning Customer Service Professionals and is a great lead into ABA’s Customer Service Representative Certificate and CFT’s Advanced Customer Service Representative Certificate.



Making the Client Call or Needs Based Selling (fka Cross-Selling Bank Products)



Verbal Communication Suite or Effective Telephone Communication (fka Telephone Etiquette)



1-2018




CUSTOMER SERVICE REPRESENTATIVE CERTIFICATE

NAME:____________________________________________________________Last Four Digits of SS#______________________

Financial Institution:____________________________________________________________Tel#___________________________

Email Address:___________________________________________________

Develop the key skills essential to successful customer service and relationship-building. Gain a broad understanding of bank products to be able to better cross-sell products and services. Learn ways to cultivate relationships with customers and discover tactics for responding to customer needs. Become better able to successfully resolve customer problems and objections. By completing the ABA Customer Service Representative Certificate curriculum, you’ll strengthen your ability to provide a quality customer service experience.








Online Communications Suite




Verbal Communications Suite

or Effective Telephone Communication


Written Communications Suite or Effective Written Communication or Written Communication

*The entire Customer Service Representative Certificate is available as a self-paced online bundled program.

1-2018

= In class delivery = Self-paced online training = Instructor-led online = Assisted Self Study CFTEA webcourse


DEVELOPING LEADERS CERTIFICATE

NAME:___________________________________________________ Last Four Digits of SS#______________________ Financial Institution:_____________________________________________________Tel#__________________________ Email Address:__________________________________________________

Successful leadership skills are learned, developed and practiced. CFTEA’s Developing Leaders Certificate identifies a variety of tools and techniques designed to maximize self-awareness, learning and impact. Developed for those new to a leadership role, individuals interested in developing their leadership skills for future opportunities, and those who have been in leadership roles who would like to refresh their skills, this certificate will provide an engaging learning environment for the development of successful leadership qualities.


Leadership & Communication

Emotional Intelligence Works

Foundations of Leadership

Leading Teams

Leading with Influence

Developing the Leaders of Tomorrow

1-2018




FOUNDATIONAL CERTIFICATE IN BANK MARKETING

NAME:_____________________________________________________________Last Four Digits of SS#______________________ Financial Institution:_____________________________________________________________Tel#___________________________ Email address:________________________________________________

Develop the key skills essential to successful bank marketing. Discover best practices for developing a comprehensive strategic marketing plan, including setting objectives, implementing action plans, creating a budget, and evaluating ROI. Explore tactics to assess customers, markets, and opportunities. Learn how to better leverage social media to expand your reach and build your bank's brand. Gain insight into managing marketing activities from brand management to PR to digital marketing, and learn the key regulatory guidelines for bank marketing. By completing the ABA Foundational Certificate in Bank Marketing curriculum, you'll strengthen your knowledge of marketing's role in a financial institution and within the banking industry as a whole.

Required Courses: Students must successfully complete the following courses:


Marketing in Banking

Marketing Management

Marketing Planning

Marketing in a Digital World Social Campaigns: The Power of Facebook Leveraging LinkedIn Strategic Twitter Digital Campaigns: Search Engine Optimization Build Your Campaign Find Your Audience

Recognizing and Preventing UDAAP

Facilitated Online: Four weeks each in duration, you can select your start date and log in at your convenience. Estimated learning time is approximately 3 hours per week. Self-Paced Online: Learn at your own pace. Each course is 15-75 minutes in length. The estimated time to complete the required courses is approximately 21 hours. You may select your start dates for each of the three required Facilitated Online courses after you have completed your Certificate purchase. Students have access to the curriculum for 1 year from date of purchase. 1-2018




HEALTH SAVINGS ACCOUNT EXPERT CERTIFICATE

NAME:____________________________________________________________Last Four Digits of SS#______________________

Financial Institution:____________________________________________________________Tel#___________________________

Email Address:___________________________________________________

A comprehensive overview of HSA requirements for financial institutions and benefits administrators. Designed to help HSA providers and their staff master key requirements, situations, and strategies to better serve HSA account holders, the certificate is the product of HSA Consulting Services and its president and founder, Roy Ramthun, and is distributed in cooperation with the ABA HSA Council. Registration also includes a digital copy of the HSA Owners' Manual.



Overview of Health Savings Accounts

HSA Eligibility

HSA Contributions

HSA Distributions

HSA Account Administration

HSA Benefits, Strategies, and Best Practices

How Much Do You Know About HSAs?

*The Health Savings Account Expert Certificate must be taken as a self-paced online bundled program.

1-2018




INSTRUCTOR CERTIFICATE

NAME:___________________________________________________ Last Four Digits of SS#______________________ Financial Institution:_____________________________________________________Tel#__________________________ Email Address:__________________________________________________

This certificate is designed for current CFTEA Instructors as well as trainers and individuals with a desire to assist in the development and training of others in the financial services field. CFTEA’s Instructor Certificate provides the basic skills required to successfully teach a class or training program, including communication and speaking skills, adult learning theories and practices, facilitation, and learning activities.


Certificate in Online Learning:

Introduction to Online Learning

Narrative Learning

Online Learning Accessibility

Teaching Online

The Technology of Online Learning

Managing Your Time

Skills & Tips for Running a Successful Webinar

Teaching Adults

Tools to Make Training Active and Fun

Verbal Communication

Your Job as a Facilitator

6-2018




INTERPERSONAL SKILLS CERTIFICATE

NAME:____________________________________________________________Last Four Digits of SS#______________________ Financial Institution:________________________________________________________Tel#_______________________________ Email Address:___________________________________________________

This certificate was designed to help you tone your skills in dealing with people by understanding yourself better as well as understanding your various relationships, from developing empathy with the individual unhappy customer to successful teamwork with your co-workers. As with most interpersonal skills programs, the topics of this certificate will benefit you not only at work, but in all relationships surrounding your life. Required Courses: You must complete all of the following courses. GRADE DATE COMPLETED CLASS DELIVERY OPTIONS

A Question of Workplace Attitude

Calming Upset Customers

Emotional Intelligence Works or Dealing Effectively with Co-Workers

Winning at Human Relations

Working in Teams

Working Together or Leveraging the Benefits of a Diverse Workforce

1-2018




LOAN COLLECTORS CERTIFICATE

NAME: _______________________________________________________ Last Four Digits of SS#__________________

Financial Institution: ____________________________________________Email _________________________________

This certificate is designed for loan collection personnel, management trainees and lending officers in both the consumer and commercial lending areas.




Consumer Bankruptcy Vendor Workshop Prior CFTEA Approval needed

Loan Collectors Training

Verbal Communication

Written Communication

Vendors Workshops: 4 hours in total, a minimum of 2 topics. Proof of attendance and completion of each program must be provided to CFT. Several of CFT’s short webinars through Total Training Solutions may satisfy this requirement.

# Hours # Hours

______ Auctions

______ Credit Counseling

______ Credit Bureau Reporting

______ FDIC or Bank Examiners Programs

______ Bureau of Consumer Credit Protection

______ Repossessions

______ Other Workshop - prior approval of CFTEA

and two of the following classes:


9-2018

Consumer Lending


Fundamentals of Consumer Lending Suite

Managing Time at Work






MANAGERS AS LEADERS CERTIFICATE

NAME:_____________________________________________________________Last Four Digits of SS#______________________ Financial Institution:___________________________________________________________________________________________ Tel#_________________________________ Email Address:__________________________________________________________

CFT’s Leadership in Management Certificate Program has been developed specifically for those in the financial services field who currently hold management positions. This program is designed to assist managers to develop their leadership skills in an engaged and dynamic learning environment. The series consists of five programs, listed below. Each program may be attended independently of the others. In order to earn the certificate all five modules must be completed. Required Courses: You must complete all of the following courses. GRADE DATE COMPLETED CLASS DELIVERY OPTIONS

Building and Maintaining Your Team*

Development, Coaching and Performance Management

Leadership and Management

Leading in Excellence

Managing Time and Change in a Leadership Role

* The classes Developing and Maintaining a Winning Team AND Building and Maintaining Morale and Motivation together may be substituted for this session.

1-2018




PERSONAL BANKER CERTIFICATE

NAME:_____________________________________________________________Last Four Digits of SS#______________________

Financial Institution:__________________________________________ Email Address:_____________________________________ Develop essential skills for providing full-service banking. Build broad product knowledge and an understanding of the different types of retail deposit and loan products. Gain insight into how to offer the appropriate credit, deposit, and other banking services to meet customer needs and expectations. Learn best practices for cultivating customer relationships.

By completing the ABA Personal Banker Certificate curriculum, you’ll strengthen your ability to drive sales and service, as well as retain and grow customer relationships.




Communications Basics Suite



Fundamentals of Consumer Lending Suite or Fundamentals of Consumer Lending

Fundamentals of Small Business Banking Suite or Fundamentals of Small Business Banking


Making the Client Call Suite or Needs Based Selling (replaced Cross Selling Deposit Products)


Online Communication Suite






Verbal Communications Suite

or Effective Telephone Communication


* The entire Personal Banker Certificate program is available as a self-paced online bundled program. 1-2018




PERSONAL DEVELOPMENT CERTIFICATE

NAME:_____________________________________________________________Last Four Digits of SS#______________________ Financial Institution:________________________________________________________Tel#____________________________ Email Address:______________________________________________________________

This certificate is designed to provide the participant with personal development training that will assist at home and on the job. Take one or more classes of interest or take all seven programs to earn this certificate.


Balancing Home and Career

Dealing with Stress

Developing as a Professional or Portrait of a Professional

Goals and Goal Setting

The Business of Listening

Managing Your Time or Managing Time at Work

Working Together or Understanding Age Diversity in the Workplace or Leveraging the Benefits of a Diverse Workforce

1-2018




.

PROFESSIONAL COMMUNICATION SKILLS CERTIFICATE

NAME:__________________________________________________________Last Four Digits of SS#______________________ Financial Institution:________________________________________________________Tel#____________________________ Email Address:___________________________________________________

CFTEA’s new Communication Certificate Skills program has been developed by Lee Ann Szelog, specifically for any employee in the financial services industry who wants to be a high-performing service provider. Facilitated by Lee, this program is designed to assist employees with enhancing communication and human relations skills, sales skills, service delivery, teamwork and heightening employees’ overall contribution to the success of their bank. The series consists of the five programs listed below. Each program may be attended independently of the others. The first four programs are four hours in length and the Speak with Confidence session is a 2-session, 16 hour program. In order to earn the certificate all six modules must be completed. Required Courses: You must complete all of the following courses. GRADE DATE COMPLETED CLASS DELIVERY OPTIONS

Conquering Communication

Strengthening Interpersonal Relationships and Motivation

Creative Decision Making and Problem Solving

Establishing Expectations and Service Standards for Your Team

Communicate with Confidence, Comfort and Conviction

.

8-2015




RESIDENTIAL MORTGAGE LENDER CERTIFCATE

NAME:__________________________________________________________________Last Four Digits of SS#__________________________

Financial Institution:________________________________________________ Email address:________________________________________

A thorough review of banking, credit analysis, and legal principles that support the mortgage process, underscoring relationship sales skills in addition to the mechanics of the mortgage loan. The certificate is designed for aspiring mortgage lenders and those individuals new to the mortgage area of the bank, including mortgage loan clerks, loan processors, and closers. GRADE DATE COMPLETED CLASS DELIVERY OPTIONS


Appraisal Procedures

Basics of Mortgage Processing

Completing the HUD-1 (optional)

Discovering FHA Programs


Elements of Title Insurance

Essentials of Mortgage Lending


Explaining Loan Modifications

Gathering the Facts on Mortgage Fraud

Mortgage Customer Counseling and Prequalification


Preparing the Closing Disclosure

Preparing The Loan Estimate

Processing and Underwriting Credit

Processing Income and Assets

Reviewing the Appraisal Report

* The entire Residential Mortgage Lender Certificate program is available as a self-paced online bundled program. 1-2018



http://www.aba.com/Training/Online/Courses/Pages/AllRegs-ETI.aspx

http://www.aba.com/Training/Online/Courses/Pages/AllRegs-EML.aspx


SALES MANAGER CERTIFICATE

NAME:_____________________________________________________________Last Four Digits of SS#______________________ Financial Institution:_____________________________________________________________Tel#____________________________ Email Address:______________________________________________________

This certificate is designed for bankers who are responsible for the sales function in a bank, whether or not they have salespeople reporting directly to them. It will provide skill development appropriate for a sales leader. Required Courses: You must complete all of the following courses: GRADE DATE COMPLETED CLASS DELIVERY OPTIONS




Effective Meetings or Meetings that Work

Employee Recognition or Rewards and Recognition

Coaching to Support the Sales Process Suite*

(fka Sales Coaching in the Bank)

Successful Sales Campaigns*

or * you must take 2 of the 3 sales class offerings

Sales Management

1-2018




SALES SKILLS CERTIFICATE

NAME:___________________________________________________________Last Four Digits of SS#______________________ Financial Institution:________________________________________________________Tel#____________________________ Email Address:______________________________________________________

If you are a banker who is new to the sales aspect of your position, or if you have not received formal training in the function of selling inside your financial institution, the elements of this certificate will help you along the way to becoming a successful sales representative while preparing you for a leadership role on your sales team. Required Courses: You must complete all of the following courses: GRADE DATE COMPLETED CLASS DELIVERY OPTIONS


Making the Client Call Suite or Needs Based Selling (fka Cross-Selling Bank Products)





Employee Recognition or Rewards and Recognition

Sales Training Basics or Sales Essentials I Bundle

Understanding Bank Products

or Deposit Accounts and Services

1-2018


= Assisted Self Study CFTEA Webcourse


SECURITY AWARENESS CERTIFICATE

NAME:______________________________________________________________________Last Four Digits of SS#______________________ Financial Institution:____________________________________________________________________Tel#_____________________________ Email Address: ____________________________________________________________

This certificate is designed to help you strengthen your skills related to a variety of critical security issues facing financial institutions and employees. In the past, bank robberies were a main security threat. Now, the threats are ever expanding resulting in bank security and fraud related issues that potentially cost financial institutions thousands, even millions, of dollars each year. Employees are responsible to protect customers, customer information and fellow employees while contending with a litany of new security and fraud issues. To stay current and protect yourself, the topics of this certificate discuss today’s real-world situations and actions to keep yourself, your financial institution and customers safe. Required Courses: You must complete all of the following classes. GRADE DATE COMPLETED CLASS DELIVERY OPTIONS

Bank Security

Security Awareness Training

Financial Elder Abuse

Fraud, Scams and Cons Part One: Internet Scams

Fraud, Scams and Cons Part Two: Common Fraud Scams

Fraud, Scams and Cons Part Three: Investment Related Fraud & Miscellaneous Scams

Fraud, Scams and Cons Part Four: Check and New Account Fraud

7-2018




SMALL BUSINESS BANKER CERTIFICATE

NAME:_____________________________________________________________Last Four Digits of SS#______________________ Financial Institution:________________________________________________________Tel#____________________________ Email Address:_________________________________________________________ Develop the key skills for building trusted relationships with business customers. Discover tactics to better engage customers by understanding their needs and being able to offer appropriate solutions. Develop a broad knowledge of small business-specific products. Learn how to cultivate strong customer relationships. Master best practices for executing sales calls, handling objections, and delivering on-going service. Gain insight into ways to grow your book of business. By completing the ABA Small Business Banker Certificate curriculum, you’ll strengthen your knowledge of relationship-centric sales approaches. Required Courses: You must complete all of the following courses GRADE DATE COMPLETED CLASS DELIVERY OPTIONS

Calling on Small Business Customers

Credit Products for Small Businesses

Deposit Products and Services for Small Businesses




Relationship Selling to Small Business Customers

Retirement Products for Small Businesses



Small Business Borrowing

* The entire Small Business Banker Certificate program is available as a self-paced online bundled program.

1-2018




SUPERVISOR/TEAM LEADER CERTIFICATE

NAME:________________________________________________________Last Four Digits of SS#______________________ Financial Institution:________________________________________________________Tel#___________________________ Email Address:__________________________________________________

Develop skills critical for becoming a well-rounded leader – whether with or without direct reports. Build communication skills for a variety of situations: including: collaboration, coaching, motivation, recognition, and corrective action. Gain insight into better managing employee relations and fostering open communication among staff members. Explore ways to interview, evaluate, and select employees while being mindful of legal considerations. Discover ways to manage the change process and communicate changes with stakeholders. By completing the ABA Supervisor/Team Leader Certificate curriculum, you’ll strengthen your ability to effectively lead teams and supervise employees.



Building Collaborative Teams


Employment Law (replaces Managing Employee Relations)

Empowerment


Leveraging the Benefits of a Diverse Workforce or Bonding the Generations or Working Together

Management Essentials Suite Or All Six

Coaching for Success Corrective Action Meetings that Work Rewards and Recognition Hiring the Best Managing Employee Performance

or Today’s Supervisor Certificate

Managing Change



Presentation Skills Suite or Presentation Skills or Verbal Communication

Verbal Communications Suite or Effective Telephone Communication

Why Quality Customer Service Matters or Revitalizing Customer Service


* The entire Supervisor/Team Leader Certificate program is available as a self-paced online bundled program.

1-2018




TODAY’S SUPERVISOR CERTIFICATE

NAME:________________________________________________________Last Four Digits of SS#______________________ Financial Institution:________________________________________________________Tel#___________________________ Email Address:__________________________________________________

Becoming a supervisor is often a coveted position, but it requires skills new supervisors may not have experienced or learned before they take on the position, and the transition from co-worker to supervisor can be challenging. The Today’s Supervisor Certificate helps supervisors to develop skills in performance development, hiring the right person for the job, coaching and mentoring, and supplies supervisors with assistance in legal issues and the daily as well as the unexpected challenges supervisors experience. Required Courses: You must complete all of the following courses. GRADE DATE COMPLETED CLASS DELIVERY OPTIONS


Ethics in the Workplace

Interviewing or Hiring the Best

How to Handle Change and Upheaval

Legal Issues for Managers or Employment Law

Maximizing Performance: Coaching, Rewards & Recognition Effective Performance Appraisals Effective Performance Management Managing in Thirds

Toughest Supervisor Challenges

What’s Your Coaching Style Assessment

__________ Successful Completion of Today’s Supervisor Certificate Assessment 1-2018




UNIVERSAL BANKER CERTIFICATE

NAME:____________________________________________________________Last Four Digits of SS#______________________ Financial Institution:_________________________________________ Email Address:_____________________________________

Develop the key skills for catering to a new customer mindset. Explore multiple ways to fulfill customers’ sales, service, and referral needs as their single point-of-contact. Master cash handling and basic transactional skills. Perfect product and service sales skills. Discover ways to build relationships and create referrals to other lines of business.

By completing the ABA Universal Banker Certificate curriculum, you’ll be able to grow into your role as a reliable point-of-contact for customers.







Managing Change



Presentation Skills Suite or Presentation Skills or Verbal Communication


Verbal Communications Suite or Effective Telephone Communication




* The entire Universal Banker Certificate program is available as a self-paced online bundled program.

1-2018




BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION (BSBA) BANKING MAJOR

At Saint Joseph’s College in partnership with CFTEA

IS A DEGREE IN BANKING RIGHT FOR YOU?

Have you: Completed any of the CFT classes listed below? Earned a banking diploma through CFT? Taken any college courses? Completed your Associate’s Degree?

If you answered yes to any of these questions, you’ve already started earning your B.S. in Business Administration with a Banking specialty from Saint Joseph’s College of Maine.

Not in Maine? No problem – all of Saint Joseph’s College classes are available as distance-learning classes. Wherever you are, you can participate in this degree program! THIS PROGRAM’S SPECIAL FEATURES: • Designed for banking professionals who want to

advance their careers. • Courses are a combination of CFT courses and

distance education courses from Saint Joseph’s College

• Achieve your degree efficiently by earning college credit for select banking credentials.

• Most prior learning and career training qualify as degree credits (e.g. college courses, military training and CEUs).

BENEFITS OF A DEGREE THROUGH SAINT JOSEPH’S COLLEGE: • Greater career opportunities. • Better financial future for you and your family. • Superior, personalized education with our

one-on-one faculty-guided learning. • Flexibility of completing your course work on your

schedule, at your pace, at any location. • Dedicated student services and support geared to

adult students.

Program outcomes include the abilities to:

• Build a well-rounded foundation of topical knowledge unique to the profession along with general management studies.

• Apply theory to practice within the critical areas of management in 21st century organizations.

• Acquire various bodies of knowledge and competencies within specific areas of study or individual fields.

• Demonstrate critical writing, thinking, calculating, and communication proficiencies.

• Acquire broad areas of human knowledge to develop intellectual capacity and deepen insight within general fields of study.

• Understand the foundation of ethical and professional standards including those specific to a field of study.

• Develop a foundation for lifelong learning. • Obtain credential or degree needed to advance or

enter professional career in the field of management.

Credits Students enrolled in the program must earn 128

semester-hour credits, 25% of which must be completed through Saint Joseph’s College.

Business courses consist of 74 credits, with 12 business core courses (36 semester-hour credits); 11

required specialization core courses (29 semester-hour credits taken through the Center for Financial Training), 3 business elective courses (9 semester-hour credits)

Required Banking Classes taken through CFT:

1350: Money and Banking 1370: Principles of Banking 1870: Professional Writing Skills (1 credit) 3670: Law & Banking Applications or

BA302: Legal Environment of Business II 4310: Supervision 5465: Presentation Skills (1 credit) 6350: Commercial Lending 6920: Analyzing Financial Statements 7008: Consumer Lending 7820: Residential Mortgage Lending or

7880: Real Estate Finance 7740 Marketing for Bankers

For more information, or to discuss your entry into the program, contact:

Tammy at CFTEA: [email protected]

OR, Saint Joseph’s College:

Online Admissions: 1-800-752-4723.

http://www.cftea.org/



WHEN IN DOUBT ABOUT A DIPLOMA OR CERTIFICATE

REQUIRMENT, PLEASE CONTACT THE CFTEA OFFICE AND WE WILL BE MORE THAN HAPPY TO ASSIST YOU.

The Center for Financial Training and Education Alliance

60 Pineland Drive, Auburn Hall, Suite 303

New Gloucester, Maine 04260

[email protected] [email protected]

[email protected]

1-888-366-3242 207-688-6225 207-688-6224

Fax: 207-514-8260

CFTEA is committed to offering professional continuing education programs in partnership with area financial institutions and their employees. We value and deliver a high standard of cost-effective educational programs while promoting personal growth through professional development.

The Center for Financial Training reaffirms its standing policy of nondiscrimination in employment and in all programs and activities with respect to race, creed, color, sex, sexual orientation, age, religion, ethnic or national origin, handicap or veteran status.




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