digital workplaces - skills for technologists
TRANSCRIPT
Howto create super digital workpalces
Dorje McKinnon
www.vajra.co.nz
Super digital workplacesa framework for technologists
Code camp Auckland 2015
Dim aDigitalWorkplace As String
aDigitalWorkplace =
The digital workplace lives at the intersection of people, organization and tools.
Jane McConnell
http://www.netjmc.com/
Print aDigitalWorkplace.graphic
Source : http://www.netjmc.com/leadership/wirearchy-in-the-workplace-2/
Print aDigitalWorkplace.reality
Print aDigitalWorkplace.corporate
Print aDigitalWorkplace.problem
LU staff intranet 1 of 2 circa 2009
LU Staff intranet 2 of 2 circa 2009
Bus driver dashboard
http://stupidsystem.org/2013/06/07/this-goes-to-eleven-the-bus-drivers-many-interfaces/
aDigitalWorkplace.problem = complexity
aDigitalWorkplace.great = ???
• Health• Productivity• Engagement• Worth
User story
Persona
Needs analysis
Requirements definition
aDigitalWorkplace.great.strategyDo what others can’t
Spend time with users
Deliver simplicity
Take on complexity
Learn_._Do
butImJustA.softwareEngineer
User story
Needs analysis
aDigitalWorkplace.Reality
aDigitalWorkplace.UserNarrative
Steve – user narrative
aDigitalWorkplace.UserNarrative
Steve’s workplace
Steve wants to go to Tahiti
Steve’s holiday calendar
Steve isn’t sure he has enough money
Steve may have to go to the Gold coast
Noosa
What systems/things is Steve going to use in his digital workplace to go on holiday ?
Pay system
Leave system Knutson, Steve
Manager approval
Leave status
Hmmm ?
Don’t you just want to help him ?
aDigitalWorkplace.Reality
aDigitalWorkplace.Reality
aDigitalWorkplace.Reality
aDigitalWorkplace.Reality
aDigitalWorkplace.Reality
aDigitalWorkplace.Reality
aDigitalWorkplace.Reality
User encumbered by systems
aDigitalWorkplace.Reality
What techniques have we used there ?
What techniques have we used there ?• User story / narrative / journey• Persona• Needs analysis• Requirements definition
aDigitalWorkplace.Steve.Reality =
S**t!
You the attendees are
Photo of audience
The secret sauce
https://www.flickr.com/photos/taedc/6584732729/
aDigitalWorkplace.Steve.Reality =
GREAT!
You can do great things like other kiwi engineers
Steve Knutson
http://www.steptwo.com.au/papers/kmc-design-enterprise/
What do you notice about this ?
Steve Knutson
http://www.steptwo.com.au/papers/kmc-design-enterprise/
Steve Knutson
http://www.steptwo.com.au/papers/kmc-design-enterprise/
Steve Knutson
http://www.steptwo.com.au/papers/kmc-design-enterprise/
Steve Knutson
http://www.steptwo.com.au/papers/kmc-design-enterprise/
How come Steve’s world got better ?• “doing things the other systems can’t”• User centered• Understand the big picture
aDigitalWorkplace.great.strategy
Just don’t code anything. Talk to users first
Design thinking
Design thinkingPersonas Needs analysis
Paper prototypes User testing
Design thinking - challenge1. Form groups of 8 or so.2. In each group give me – the name of an organization in NZ with
more than 1000 staff, 80% of whom don’t sit at a computer terminal.
3. Identify a staff group and develop a persona for them.4. Describe the persona and the problems they have.
Example of Design thinking
http://www.steptwo.com.au/papers/kmc-intranet-awards-2014/
Key things developers need to know
User story
Persona
Needs analysis
Requirements definition
aDigitalWorkplace.great.strategyDo what others can’t
Spend time with users
Deliver simplicity
Take on complexity
Learn_._Do
aDigitalWorkplace.great.strategy
• Everyone spend time with users• Take on complexity• Present simplicity
Example of not taking on complexity
Design thinking that takes on complexity
Design thinking – taking on complexity and delivering simplicity
http://digitalworkplacegroup.com/2015/04/30/6-digital-workplace-trends-intranet-innovation-awards/
LU staff intranet post 2010
http://stackoverflow.com/questions/256407/what-are-your-biggest-complaints-about-sharepoint
“the biggest problem is that you end up working on SharePoint instead of working on the problem you're trying to solve.”
le dorfier