Digital is a team sport

@jukesie

@jukesie

former civil servantcurrent remote team workerserial leaper from frying pan to fire

#campdigital

These are my lessons learned.

2. Hiring3. Culture

1. Digital

4. Questions

2. Hiring3. Culture

1. Digital

4. Questions

Digital: Applying the culture, practices, processes & technologies of the Internet-era to respond to people's raised expectations.

Tom Loosemore

@jukesie

In 2011 the Government Digital Service (GDS) was founded.

#campdigital

@jukesie

GDS implemented spend controls on all digital projects..

#campdigital

..and introduced the ‘Service Standard’ against which all projects would be assessed.

2. Hiring3. Culture

1. Digital

4. Questions

The biggest digital transformation challenge is people not technology.

Me.

Hiring the best is your most important task.

Steve Jobs

Leave the rockstars to the Pyramid stage.

The work of a team should always embrace a great player but the great player must always work.

Alex Ferguson

@jukesie

It doesn’t end at the interview.Give useful feedback to unsuccessful candidates. Keep communicating with the successful candidate.Just sending an offer email and a start date is not enough.

#campdigital

@jukesie

Introductions over induction.Plan the first week or two for any new hire carefully with a mix of the mundane and the interesting. Don’t overwhelm them but get them involved asap. Make them feel welcome and wanted.

#campdigital

2. Hiring3. Culture

1. Digital

4. Questions

Culture eats strategy for breakfast.

Peter Drucker

I am here just to learn, to improve, to help my team improve.

Pep Guardiola

@jukesie

Culture isn’t imposed it emerges.You cannot create a postive culture by top down edict. It can be aspirational and ambitious but it emerges from behaviours already existing.

#campdigital

@jukesie

Have the team prepare principles.Encourage the team(s) to come up with principles to work towards. Then reinforce them by making them a part ofhow you work every day.

#campdigital

@jukesie

Have the team prepare principles.Encourage the team(s) to come up with principles to work towards. Then reinforce them by making them a part ofhow you work every day.

https://digitalblog.ons.gov.uk/2016/07/27/the-first-xi-ons-digital-publishing-principles/

#campdigital

Culture is more than posters on walls…but visibility is vital.

Culture is more than posters on walls…but visibility is vital.

https://gds.blog.gov.uk/2016/05/25/its-ok-to-say-whats-ok/

@jukesie

The details matter.Make sure people have the hardware and software they need to do their jobs. Make training available. Give stafftime to experiment and learn.

#campdigital

@jukesie

The environment is important.Seat the team together. Speak to the team about desk layoutif possible. Walls, walls, walls. Quiet spaces. Meeting rooms.

#campdigital

@jukesie

The maker vs manager schedule.If you haven’t read this and work in a team with designers,developers & managers —> http://www.paulgraham.com/makersschedule.html

#campdigital

@jukesie

Trust the team to make decisions. It is easy to talk about empowering staff but you have to100% follow through. Read ‘Turn the Ship Around’ about the leader/leader approach.

#campdigital

@jukesie

Leaders need to be umbrellas.You have to protect the team from the HiPPO sh*t. Give them the space to do the work but don’t isolate them. Often their opinions will carry the most weight.

#campdigital

@jukesie

Corporate subcultures are hard.You can spend time building a team culture but your wider organisation has a culture of its own and they may not coexist comfortably.

#campdigital

@jukesie

Culture can be fragile.Especially in the early days. You have to be careful not todamage it with poor behaviours or bad decisions.

#campdigital

2. Hiring3. Culture

1. Digital

4. Questions

Thanks.

Matt Jukeshttp://productforthepeople.xyz