digital transformation in estonia: key results and what...
TRANSCRIPT
Digital Transformation in Estonia: Key Results and What Next
Taimar Peterkop Director General Information Systems Authority 02 October 2015
Agenda
• What solutions exist and why
• Estonian digital enablers
• Holistic view of the digital government
– Ubiquitous elD
– Databases and data exchange on X-Road
Digital government is useful
• It makes economic sense
– Kaizen, six-σ... strategy for governments?
• It makes social sense
– More flexible and agile society
– Less bureaucracy = happier customer
– Saving time
C
Kaart :http://en.wikipedia.org/wiki/File:EU-Estonia.svg
Basic e-facts
• Nationwide eID since 2002 • 95% of tax declarations submitted digitally • I-voting since 2005 (8 nation-wide elections) • eHealth, eSchool, ePolice..
• 98% of medicines prescribed electronically • 90% of teachers, students, parents use eSchool
• 1,2M active e-ID cards • 60 M digital signatures/ year Saving time: 1 week per capita
I-Voting
• I-voting carried out 8 times since 2005
• Participation from 2% in 2005 to 31% in 2014
• Widely used among all voters
52% female, 48% male
25 – 34: 25%
> 55: 25%
• 5,7% votes from abroad
From 116 countries
Estonian digital enablers
– High per capita cost of public services
– Unfavorable geographic location
– All demographic ailments of the Western world
– Trust & cooperation between stakeholders
– Tiger Leap & Look@World projects
– Critical competences
The Foundation
• Authentication of people in digital environment + digital signature –
eID
• Secure/standardized identification and data exchange of information
systems – X-Road
National ID card
- Personal data file
- Certificate for authentication
- Certificate for digital signature
Compulsory for all residents
PIC: ‘One person = one identity’
Use cases: - Authentication
- Legally binding signature
- File encryption/decryption for secure delivery
Additional eID tokens
• Mobile-ID: SIM card based token
• Digi-ID: additional card for digital use only
• E-Residency card
• Digital stamp: eID for legal entity
X-Road
• Distributed environment of interoperability for information systems with central identity management
• Governance: overview of relationships between organizations
• ‘Once only’ principle
• Is not.. – Only technical solution
Challenges
• Increasing complexity of information system
- increasing complexity of threats
• Trust in digital government…
…lack of trust = decreased usage of ICT =
higher operational costs = less quality services
Ubiquitous eID
• People using various e-services
daily and realizing their benefit
– Users find it convenient to use
– Electronic service can become dominant
– Transparency of state-citizen relations
– Users are acquainted with the risks involved
Main conclusions…
• eID is only as useful as the business change it drives
• Success of eID relies on the ecosystem surrounding it
• Holistic view brings understanding and enables change
• A digital ecosystem cannot be limited to a single country
Digital ecosystem spans borders
• Finnish government has decided to implement X-Road as “palveluväylä”
• Cooperation between Estonia and Finland:
– Know-how sharing and consultation
– Development of core components
– Creation of cross-border service environment
• EU?
e-Residency
E-ID goes global: Estonia offers transnational secure digital identity: • Establish and administer a company online • Conduct all the banking online, e.g. make
electronic bank transfers • Declare taxes online • Digitally sign contracts and any other documents • Have access to international payment service
providers
Thank You!