digital platforms to drive innovation - platform-thinking and design-thinking
DESCRIPTION
Presentation as part of our bid to create a center for research-driven innovationTRANSCRIPT
Digital Platforms Francis D’Silva, Accenture Innovation Oslo, 23rd Nov 2010
Digital platforms comprising data, software and hardware can enhance innovation and value creation – for businesses, consumers and government.
What is? What if? So what?
• Nature of digital platforms
• Potential of digital platforms
• Evolving digital platforms to accelerate innovation
Digital Platforms – The buzz (and hype)
On 25th May 2010 Apple passed Microsoft to become the most valued
technology company – most likely based on the potential of the Appstore
Source: www.wolframalpha.com/input/?i=microsoft+vs+apple+market+capitalization+from+may+24th+2010+to+may+28th+2010
Digital Platforms – The status (and reality)
• Society for Worldwide Interbank Financial Telecommunication (SWIFT)
• NETS (earlier BBS)
And some older institutions ...
• International Telecom Union
• Universal Postal Union
... and some emerging institutions
• Global Business Dialogue on e-Society (GBDe) - http://gbd-e.org/
Digital platforms drive interoperability, which enriches the service experience
What is a digital platform?
Software
Hardware
Facilities
Offering
Development tools
Management tools
Digital platform
A system perspective of an enterprise
Self-service channel
Management and Operations
Customer management Production
The four portfolios reflect the customer, demand, supply and manage capabilities of any enterprise
A system perspective of a «cooperative»
Self-service channel
Management and Operations
Customer management Production
Self-service channel
Management and Operations
Customer management ProductionSelf-service channel
Management and Operations
Customer management Production
Self-service channel
Management and Operations
Customer management Production
Self-service channel
Management and Operations
Customer management Production
Self-service channel
Management and Operations
Customer management Production
Clinical Information Systems
Hospital Management Systems
Information and services must flow seamlessly for patients to enjoy a strong user experience
Portal
Services must be useful for the user Trust must be maintained User-experience should be engaging Quality of content must be high
The portal must tie into the supporting services Practices and procedures for the workforce
must be designed and implemented
Move data seamlessly without compromising accuracy, privacy for flexibility and usability
Interdisciplinary processes and collaboration
Data transfer between organisations (even across nation states) – without compromising trust nor quality
What is a digital platform?
Software
Hardware
Facilities
Offering
Development tools
Management tools
Development kits
Management kits
• A digital platform is not feasible without standards – technical, processes, rules and ultimately regulations and laws.
• Standards are often captured as data (taxonomies, codes, registers and schemas)
A scenario using Twitter
Verified by MinId
Verified by MinId
MinID is the Norwegian government’s
platform for authentication
Scenario using LinkedIn
Verified by MinId
Verified by Oppgaveregister Verified via Arbeidsgiverregister
Verified via Studentregister
Verified via Studentregister
The different registers are managed by
different Norwegian government agencies.
HealthVault - An example consumer health platform
Felleskatalogen
AA-Register
Fastlegeregister
Helsepersonellregister
Ser
vin
g
con
sum
ers
Ser
vin
g
clie
nts
Trusted platform for service innovation
Commercial Enterprise Public Sector Enterprise
Vision 20:20 : In 2020 customers contribute to the service experience. Customer*-Provider collaboration in service design and service innovation is common. A trusted co-production platform accelerates innovations in services
Policy makers Politicians
Service providers (Health, Finance, Education, Energy)
Civil service and regulatory agencies
Advisory, contracting and professional service providers
Consumer / Citizen
* Customers include consumers and clients (who serve consumers)
14
Thank You!
Francis D’Silva Accenture Innovation
+ 47 908 26 049
“Designing for services using cloud architectures” – a SIX project
Innovations in services will impact the design of devices, data-centers and the network. Anticipating the disruptions these innovations will cause, this project seeks to investigate how software should be architected to enable and support high-volume and deeply experiential services that leverage computing resources that are virtualized (cloud computing).
The project will also investigate architectures and tools needed to develop and operate such service-oriented platforms. Focusing on public-sector services, this project will harvest the experiences from large-scale systems in Norway like Altinn and NAV’s pension solution; it will also extract experiences from similar solutions from a global network.
The impact on the organizations working practices and methods as a result of using such tools and architectures will be studied in close collaboration with the related project on “best practices in public collaboration”
The project will provide and use knowledge from SIX projects investigating business and operating models in service-based organizations.