digital natives: university migration
DESCRIPTION
Presentation of the challenges facing IT departments when digital natives invade universities. Presented at Forskningsnet Konference 2009http://forskningsnettet.dk/konferencer/2009/TRANSCRIPT
- 1. Digital Natives: University Migration Forskningsnetkonferansen, 17.11.2009 Ingrid Melve, CTO, UNINETT
2. Ingrid Melve
- Chief Technology Officer in the Norwegian research network
3. 15 years working with universities and colleges from the national perspective
- Networked services
4. Identity management 5. Operational requirements 6. Security 7. Problem statement
- Invasion of digital natives
- Major migration, not going away
Technology is moving away from campus
- and into the real lives of our users
IT departments must change
- new expectations
8. support new tech, then move on 9. let professors do their job with some help 10. Our situation at university
- Students
- Digital Natives
11. Always online, learning experiences University faculty, staff and employees
- Digital Immigrants, want to go native?
12. High competence, digital competence? IT departments
- From delivering boxes to collaboration
13. Knut,the student
- Heavy MSN usage
14. Facebook, MySpace 15. Google search 16. Flickr, sharing photos 17. Skype, google docs 18. File sharing, BitTorrent 19. NextBigThing, whatever...
- Knut enters university
20. University takes away his tools, and brand him as an outlaw 21. University gives him outdated tools and lock his information away from his tools 22. Is Knut working efficiently? 23. Mindset in higher education IT support
- Internet used to be higher education and research
24. Education and research depends on ICT as underpinning infrastructure 25. Our mindset still has us as innovators 26. Students grew up with Internet, teaching staff and researchers got Internet in their adult lifes 27. What is a Digital Native?
- Coined by Mark Pretsky to describe how todays students think and processinformation fundamentally differently from their predecessors
- turn first to Internet for information
28. file and forget, look up when needed 29. just in time learning strategy 30. parallelprocessing, multitasking The number of online hours matters 31. What is a Digital Immigrant?
- Us who grew up withoutInternet
32. Step by step learning 33. Look up information in books 34. Print out email to read 35. We wonder why the students do not know cities in Belgium, yet can navigate unerringly in TV game maps? 36. Digital natives vs Digital Immigrants 37. Norgesuniversitetets IKTmonitor for hgere utdanning www.nuv.no 38. 39. Natives
- Popular myths
- Nature's children
40. Inherent knowledge 41. Higher values 42. Better life 43. Destroyed by civilization 44. Destroyed by technology 45. Digital Native is a state of mind
- Attitude towards technology
- We hold these truths to be self evident
46. Willing to try (and fail a bit) 47. Digital self confidence Familiarity with technology
- I was born with this...
Internet and other digital media takes many hours every day 48. ..that is where I meet friends 49. Digital literacy The ability to
- locate
50. organize 51. understand 52. evaluate 53. create information using digital technology HVAD SOLSKIN ER FOR DEN SORTE MULD ER SAND OPLYSNING FOR MULDETS FRNDE 54. Digital skills
- Open file,close file
55. Use wikipedia 56. google stuff 57. Save file,modify file 58. Restart computer
- use the computer
59. know how to search 60. publish material (blog, twitter etc) 61. comment on Internet 62. Social networks 63. Competence: What did I learn at university?
-
- Ask critical questions
- 64. Analyze situations, splitting problems into components
65. Synthesize knowledge 66. Gather knowledge, sort information WHY?
- University goals:
- teach general knowledge
67. develop general intellectual capacities 68. specific subject knowledge ...at least that is what they tried to teach me 69. Digital competence
- building bridge for reading, writing and maths when combined with
70. ability to creatively and critically use digital tools and media 71. basic skill as read, write, math and present 72. use ICT: evaluate, understand, organize, locate, use and create 73. evaluate is critical skill 74. Digital competence 75. ICT reacting to student expectations 76. Students expect
- Instant gratification
77. Being able to skin their environments
- Computer applications
78. Purses, computers, cell phones 79. Course materials? Just In Time learning 80. Access to all learning resources
- Everywhere
81. Anytime 82. Student priorities
- Life
- The other(s)
83. Style 84. Basic needs/urges Just In Time learning 85. Exam and degree xkcd.org 86. Are the students right?
- Not necessarily
87. Must learn to be digital competent 88. Learn new working habits 89. University values?? 90. UiT students want podcast of all lectures 91. The power of expectations
- Students are digital natives, factulty are digital immigrants
92. Students like Just In Time, IT departments like careful planning and analysis 93. Student population is changing 94. IT trends: cloud computing, small stand-alone services lead to stronger coordination? 95. How do we adjust to user expectations? 96. Why do we worry about student ICT expectations?
- Because they are our users
97. Student numbers increase 98. Students coming in next fall all had computers everyschool daythe last three years before university 99. ICTdepartmentsneed lead time to implement changes 100. Student future - how to handle open services
- Open free services are here to stay
- Admire the variety, pick the useful(not the best, but theuseful )
101. Unpredictable network Security sort of goes away
- in the traditional sense, end2end takes over
Laptops and cell phones are body parts 102. Live with ephemeral services
- Ignore, dissect and research
103. Student lessons
- It is notournetwork anymore
104. Students bring open free services inside our institutions (and inside our security domains) 105. Universities have stability, neutrality and trustworthiness 106. Students come with a Internet past
- Know their tools
107. Tailor solutions to the needs of universities (and students) Students mutate
- We cannot predict wishes
108. We may predict their needs in learning and research 109. It is when people stop thinking of something as a piece of technology that the thing starts to have its biggest impact. Wheels, wells, books, spectacles were all once wonders of the world; now they are everywhere, and we can't live without them.John Lanchester 110. IT departments
- Official
- Portals
111. Email messages 112. LMS provider? 113. Administrative systems 114. News letters 115. Standards and requirements
- What they use themselves
- wiki, blogs
116. twitter et al 117. chat, jabber, irc 118. email as request or document system ...but only to get the job done 119. IT pendulum(only some issues)
- Thin client
- xterm
120. cell phone Centralized
- mainframe
121. on the web Integration layer
- Thick client
- PC
Distributed
- File system
122. Enterprise System Bus High integration requirements 123. Technology goes away from campus
- To open providers
- Google Apps for Education, @EDU
Into the cloud 124. IT department focus on standards and ready made solutions, not on innovation and education processes 125. No control over the user devices (PC/Mac, cell phone etc) 126. Major application changes in the last decade
- Applications talk to each other
- Web 2.0, SOA, networked apps
Users expect web GUI
- Point and click
127. Always on, always updated 128. Software-as-service Users have their own laptop(s) and cells
- Always online, always disconnecting
Digital Natives
- Information is at your fingertips
129. Migrating from service to service Cloud computing
- covers up complexity as seen from user
130. Into the cloud
- details are abstracted from the users whono longer need knowledge of, expertise in, or control overthe technology infrastructure "in the cloud" that supports them
131. IT departments still need knowledge, expertise and control over certain aspects 132. Pay as you go, no upfront investment 133. Pick any provider? 134. Clouds, the web2.0 way
- Question posed at NRKbeta blog
- How to show clouds in forecast?
135. Crowdsourcing, many good replies Answer at http://yr.no 136. Open service providers
- Google Apps for Education
137. Microsoft[email_address] 138. Myriads of web2.0 services
- dropbox for sharing/storing files
139. flickr, picasa etc for sharing photos 140. facebook for wasting time with friends Why should we pay for free stuff? 141. Data lock-in case
- You put your data in cool Web2.0 service, then service goes bankrupt
142. You put data in the cloud, then want to download and modify data 143. You outsource data to the cheapest provider, they go out of business 144. How to safeguard against data lock-in?
- especially if you did not pay
145. or if you have no contract 146. PC labs for students case
- PCs for the student minority?
147. Access to software 148. Managed platform 149. Collaboration space 150. Printing needed
- Licensing issues
151. Let the student minority borrow PCs 152. Virtual PC labs? 153. Build social spaces for collaboration 154. The innovate IT dept
- New services rule, new is cool
155. SLA and ITIL are bad words 156. Web2.0 and experiments 157. Always in the test phase of deployment 158. Talk to innovators, do not talk to normal users, they are dull 159. Innovation fashion slave 160. The outsourced IT dept
- Role of IT dept is procuring IT
- Professional buyer of IT services
161. All services outsourced
- Pay services
162. Free services: GoogleAfE,[email_address] Focus on Service Level Agreements
- ITIL processes
Reduce cost, minimal investment Aiming for low cost yields second best solutions 163. University ICT decisions
- Policy
- Storage for critical data
164. Security issues In house services
- Bandwidth on campus
165. License agreements 166. Domain names ? 167. Print ?
- Outsource
- E-learning
168. CPU/HPC Open (free) services
169. Storage 170. Calendar 171. Project support 172. Collaboration support Cloud-ing? 173. University ICT support
- Outsource
- Anything you may buy better somewhere else
Advanced user support
- University purpose
174. Quality, stability, neutrality, privacy Focus on supporting
- Learning process
175. Research 176. Efficient administration
- In house services
- Bandwidth on campus
177. License agreements 178. Project support 179. Collaboration support Open services
- Private lifes
180. Testing concepts 181. Students 182. Lake Imja monitoring in Nepal Nepalese ICT support staff at 5000 m, climbing to install equipment needed to monitor global warming http://www.internet2.edu/presentations/jt2008jan/20080122-upadhaya.pdf 183. Technology goes awayfrom campus
- IT needs do not remove themselves from campus, likely to increase
184. IT departments go from providing boxes to collaboration and processes
- Do not fall into the administrative trap
185. Learning, teaching and research are critical Skill set for IT people is expanding 186. Digital Natives are nice people 187. http://www.flickr.com/photos/watchsmart/ 188. Contact me
- [email_address]
189. Slides and streaming available from Forskningsnet 190. 191. Video conference case
- Video conference room
- IT and AV department procurement
192. Official support Web meetings (as in Adobe Connect)
- Faculty put into production
193. Free or pay-as-you go 194. Little official support yet User needs sound, gets video 195. IT in-sources afterwards: costs for integration, procurement, Service Level 196. from CSTS215: Tales of Troy at Haverford College 197. Social media
- Social applications
198. Sharing
- Photos
199. News 200. Life Keeping track
- Bragging
201. Whining and complaining 202. University employee
- Digital Immigrants