Single pensioner households are least likely to have internet access at just 55%

DIGITAL INCLUSION AND BASIC DIGITAL SKILLS ©

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11%Digitally excluded

89%Digitally included

£Barriers to engagementMotivation, skills, cost and access

5 Basic Digital Skills

1 Managing Information

2 Communicating

3 Transacting

4 Problem Solving

5 Being safe and legal online

72% of internet users (16+) used online banking

£

Only 75% of Social Housing Residents have internet access, compared with 89% Owner Occupied and 90% Private Rental

40% of internet users demonstrated all 5 digital skills*

Digital inclusion by Gender

90%87%

Saving money, managing health and well-being, reducing feelings of loneliness and isolation

Over 3,100 computer terminals with free internet access in public libraries across Wales

Over 4,600 Digital Heroes trained across Wales

Digital Heroes are young people from schools and colleges who are assisting older people in their communities to use and enjoy technology

Welsh Government funded the bilingual translation of:

Digital Inclusion Guide for Health and Care in Wales provides health and social care organisations with practical ideas and a range of resources for taking action on digital inclusion locally.nwis.nhs.wales/files/publications/digital-inc-guide-0619-english-pdf/

Becoming digitally included is a continuous process requiring ongoing support

Places of supportLibraries, Community Centres, Council Offices, Care Homes, Hospitals, GP Surgeries and Schools.

0%

10%

20%

30%

40%

50% 16-49 year olds

50-64 year olds

65-74 year olds

75 years +

50%

33%

22%

10%

The digital skills levels broken down by age groups

£2M per annum Started 1 July 2019

New 3 year Programme

All statistics contained within this infographic are based on the National Survey for Wales 2018-19(excluding Digital Heroes and Computer Terminal figures)

We need Private Sector engagement to support the 11% of Welsh citizens who remain offline and the help to up-skill the 60% who do not have all 5 basic digital skills

The challenge remains

*this is based on the previous 5 digital skills of managing information, communicating, transacting, problem solving and creating

Digitally excluded Do not personally use the internet

(National Survey for Wales 2018-19)

0%

10%

20%

30%

40%

50%

60%

6%

19% 21% 22%

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51%

Ag

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5+

Ag

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