digital franchise: e-commerce strategy for best buy
DESCRIPTION
How Best Buy could switch from expensive retail business to e-commerce? How company can lead digital market?TRANSCRIPT
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Created: October , 2012 Last update: January 2014
Ivan E-mail: [email protected]
Cell: +1 (416) 890-0037
Skype: ishmelev
Toronto, Canada
Digital Franchise
E-commerce Strategy Directive
Digital Franchise - Platform allowing entrepreneurs
to launch their own web/mobile e-commerce stores
to sell goods supplied by Best Buy
Consumer behavior in buying goods has changed dramatically. Buyers visit stores for
“showrooming”, but purchase the same goods on-line.
Best Buy has its own web-store offering the prices matching, free home delivery and
some social features. Those initiatives are not enough to lead the e-commerce market
as the competitors offer the similar services.
To lead the e-commerce market, company has to develop unique digital strategy with
exclusive business model and low-cost infrastructure.
Case
Vision
One e-store (today)
Thousands customers
VS
Millions CUSTOMERS
Thousands of e-stores Every e-store sells goods supplied by Best Buy
Strategy
Company Supplies goods
Entrepreneurs Open their own eStore to sell
goods from Best Buy
PLATFORM SALES
Mission: Lead the eCommerce market in North America
• Minimize the store occupancy costs
• Build the digital platform everyone can use to open own eStores
• Lead the innovations in eCommerce
Bikechain Effect
Platform
CRM
ERP
BILLING
Tools
Development
kit Franchise
Supply
Warehouse
Relationship
Processes
Services
PR/Marketing Financing
Shared customer database and CRM system
Data regarding goods, price and availability
Payment and accounting system
Tool to easy design the own web or mobile e-store. Or for third party developers.
Loans and finance services For entrepreneurs
Networking, support, guarantee
Logistic, partnership, supply chain, wholesale
License, certification, training,
Branding, rewards, promotions, advertising
Storage, pick-up locations, delivery, packaging
Consulting Management, finance, strategy, marketing
other It could be unlimited number of business services
Business Model Canvas
Suppliers Logistic
Manufactures
IT platform Warehouse
Supported by e-partners
Management
Platform development and e-partners support
Export/Import
Support
Company`s partners
Company`s activities
Business dev.
Relationship
Personalized rewards, support, recommendations
Delivery (depends on partner program
and type of merchandise)
Delivered by supplier
Delivered by company
Delivered by e-partner
Delivered by mail
Pick up in the store
Pickup from e-partner
Customers
E-partners selects goods for
their e-store creating unique assortment for every market
niche
Required resources
Cost
Distribution channels
Company`s web-site
E-partner`s web-site
E-partner`s mobile app
Interactive kiosk in any store or
public place
Revenue (depends on partnership and type of merchandise)
License fees Advertising Business services Commission %
Value
Consumers ePartners
Company
• Quality support, because each eStore specializes in field of their niche
• Cheap and fast delivery, because customers can choose a local eStore
• Easy to find goods in specialized eStores rather then in one big site
• Personalized deals and rewards
• Close customer relationship
• Easy to launch own business
• Low risk with no significant investment
• Could be used as a extra-income
• Guaranteed partnership
• Advanced development tools
• Professional marketing and business support
• Flexible business model
• Fast expansion to eCommerce market
• Benefit from the first entrance in Digital Franchise business
• Low entrance and operational cost
• Risk-free business model
• Significant capitalization growth
Proof of concept (case)
Entrepreneur Profile:
Charles is a engineer with an expertise in electronics and network devices. He is a high level professional who needs an extra income.
Current activity and services:
He buys the used modem/routers and sell them through: - Personal web-site: www.charleslidstone.com - Classified sites: Craiglist, KiJiJi, e-Bay - Neighbors, colleagues and friends
He provides following services: - Installation, configuration and maintains - 24/7 availability at home, mail or deliver - Professional recommendations and help - Guarantee and repairs
E-partner case:
Company provides the Developer Kit to design his own nice e-store specializing on networking devices only. System automatically checks the availability and price. Charles keeps the most popular models at home for the fast delivery. He prepare equipment for sale. He consult company about the best products and customer`s preferences.
eCommerce Revolution
Branded eStore and app
Affiliate Program / Dropshipper
Digital Franchise
Company:
• Supply • Operations • Sales/Marketing • Customer relationship
Partner:
• Marketing
Company:
• Supply • Operations • Sales • Customer relationship
Partner:
• Operations • Sales/Marketing • Customer relationship
Company:
• Supply
Affiliate Program Vs Digital Franchise
Affiliate Program Digital Franchise
Function Advertising Sales, Support
Strategy Bring all sales to one site Split sales to many sites
Delivery By supplier By partner
Technology Partner has to design the own
web-site Cloud Platform
Partners Bloggers/Publishers Entrepreneurs
Revenue Extra sales - % commission
• Extra sales • Advertising • License fees • Finance services • Etc.