digital divides: the new challenges and opportunities · digital measurement conclusion...
TRANSCRIPT
Digital Divides: The New Challenges and Opportunities of e-Inclusion
Kim ANDREASSON Managing DirectorDAKA advisory
IPS−IMDA Digital Inclusion SymposiumSingapore26 July 2019
Digital development
Digital inclusion trends
Digital measurement
Conclusion
Presentation overview
IPS−IMDA Digital Inclusion Symposium 2
Mutual benefits to digital development
IPS−IMDA Digital Inclusion Symposium 3
Public sector
PeoplePrivate sector
Benefits of people digital development
Source:
IRS
IPS−IMDA Digital Inclusion Symposium 4
1990: the American tax authority, the IRS,
received 4m online tax filings (the first year
such service was available)
2000: the number rose to 35m
2010: online tax filings surpassed 100m
2017: 127m (out of 145m) filed electronically
Benefits of public sector digital development
1
2030
50
01020304050
Digital Telephone Post Face toFace
Per unit cost of a transaction
Sources:
Danish Agency for Digitization presentation February 2019
https://www.gov.uk/government/publications/digital-efficiency-report/digital-efficiency-report#introductionIPS−IMDA Digital Inclusion Symposium 5
In Denmark:
Price for
sending a
physical letter:
EUR 1.20-3.35
Price for
sending a
Digital Post
letter:
EUR 0.03
Benefits of private sector digital development
Sources:
https://www.itu.int/en/ITU-D/Statistics/Pages/stat/default.aspx
https://unctad.org/en/Pages/PressRelease.aspx?OriginalVersionID=505
0
20
40
60
80
100
120
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
Global ICT developments, 2005 - 2018*Mobile-cellular telephone subscriptions Individuals using the Internet
Value of e-commerce
in 2017:US$29trn
IPS−IMDA Digital Inclusion Symposium 6
Digital development
Digital inclusion trends
Digital measurement
Conclusion
Presentation overview
IPS−IMDA Digital Inclusion Symposium 7
IPS−IMDA Digital Inclusion Symposium 8
• Access • Immigration
• Age • Income
• Bandwidth • Location
• Content • Measurement
• Disability • Mobile
• Education • Speed
• Gender • Useful usage
Digital divides, a selection
Source:
Digital Divides: The New Challenges and Opportunities of e-Inclusion, edited by Kim Andreasson
From Digital Divides to e-Inclusion initiatives
• There are a number of different digital divides
• There is often a gap between the between the availability (supply) and use of important services (demand)
• Challenges to digital inclusion vary around the world
• Countries tackle barriers both similarly and differently
IPS−IMDA Digital Inclusion Symposium 9
IPS−IMDA Digital Inclusion Symposium 10
Singapore
• Digital access
• Digital literacy
• Digital participation
Denmark
• Satisfaction rates
• Case of Digital Post
• New digital strategy includes a focus on data and transparency
IPS−IMDA Digital Inclusion Symposium 11
Sweden
• Digital strategy encompasses five areas
• Swedes and the Internet track progress
• A focus on web accessibility
IPS−IMDA Digital Inclusion Symposium 12
United Kingdom
• Digital first strategy
• Gov.UK as an open source portal
• Cyber security to enhance trust
IPS−IMDA Digital Inclusion Symposium 13
South Korea
IPS−IMDA Digital Inclusion Symposium 14
• Digital infrastructure leader
• Global e-government leader
• Gap in supply and demand
Vietnam
• World Bank Digital Economy assessment shows strong leadership
• Track local digital development across agencies
• New cyber security lawIPS−IMDA Digital Inclusion Symposium 15
Digital development
Digital inclusion trends
Digital measurement
Conclusion
Presentation overview
IPS−IMDA Digital Inclusion Symposium 16
UN e-government survey
• Measures “the willingness and capacity of countries to use online and mobile technology in the execution of government functions” (UN 2010)
• In 2018, Denmark is number one; Singapore is number seven
• Notes that social and digital exclusion are interlinked
Source:
www.unpan.org/egovkb/IPS−IMDA Digital Inclusion Symposium 17
Barriers towards digital inclusion
• Affordability was the biggest barrier, followed by the lack of ability/skills to use ICT, according to a survey from The Economist Intelligence Unit
• Policy-makers were twice as likely as telecoms executives to cite the lack of ability/skills while the roles were reversed in terms of the urban/rural divide and speed challenges
• A majority of survey takers pointed out that regulation is a benefit rather than a burden when it comes to digital inclusion
IPS−IMDA Digital Inclusion Symposium 18
Source:
https://eiuperspectives.economist.com/technology-innovation/redefining-digital-divide
The Internet Inclusion Index (3I)
• Global coverage
• Measures availability, affordability, relevance, and readiness
• In 2018, Sweden was number one, followed by Singapore
IPS−IMDA Digital Inclusion Symposium 19
Source:
https://theinclusiveinternet.eiu.com/
Digital development
Digital inclusion trends
Digital measurement
Conclusion
Presentation overview
IPS−IMDA Digital Inclusion Symposium 20
Technology trends and digital inclusion
• AI
• AR/VR
• Big data
• Cloud computing
• Cyber security
• Smart cities
• Sustainable Development Goals (SDGs)
IPS−IMDA Digital Inclusion Symposium 21
Ways forward
• There is a need to redefine digital inclusion to tackle the wide variety of divides that underpin digital exclusion
• The public, private, and people sectors must come together
• The ability and motivation to use the Internet is a key factor
• Need to track progress
IPS−IMDA Digital Inclusion Symposium 22
Thank youwww.DAKAADVISORY.com
IPS−IMDA Digital Inclusion Symposium 23