DigitalCommunication

Solutions forNew Zealand

Businesses

50ip, 130ip, 300ip & 600ip

LG ElectronicsAs one of the largest global electronics manufactur-ers, LG Corporation consistently rates in the world’s“Top-50” electronics and IT companies and employsover 150,000 people worldwide.

LG Electronics, the largest subsidiary of LG Corpora-tion, has 40 years experience in telecommunicationsmanufacturing and makes a massive investment inResearch & Development every year in order tocreate and manufacture the latest in electronicproducts. By meeting the digital revolution head-on,LG has embarked on creating innovative digitalproducts that make both life and business morecomfortable, more efficient and more profitable.

Throughout the world, the LG brand has becomesynonymous with leading edge, high quality, innova-tive technology delivered at an affordable price. LGIP and IP-enabled communications systems carry-onthis global tradition right here in New Zealand.

The LG aria range of communications systems,servicing 5-500 extensions, have been supplied tothe New Zealand business market for the past 18years.

LG aria in New ZealandLG aria phone systems were launched in New Zealandin the mid-1980s by Telecom New Zealand. TelecomNew Zealand was looking for a range of systems thatcould meet the demands of New Zealand business atan affordable price and take advantage of all thenetwork technology that Telecom offered. Workingtogether, LG Electronics and Telecom New Zealanddeveloped the LG aria range of telephone systems.

Since their launch in 1987, over 25,000 LG ariatelephone systems have been sold in New Zealandmaking LG aria the largest selling telephone system inNew Zealand by far.

In December 1999, Atlas Gentech took over the distri-bution for LG aria telephone systems and has neverlooked back. The brand continues to grow at a rapidpace with 2004 sales reaching almost 1,000 systemsnationwide.

Also, over the past 3 years, LG Electronics has devel-oped two completely new LG aria ranges of telephonesystems, the 20 series and the LDK ip-enabled seriesas well as a pure IP system called IPECS.

So today, New Zealand businesses can choose from arange of phone systems that covers the SoHo market,small-medium enterprises, general business market,hospitality and even large corporates and governmentdepartments.

Over 25,000 LG aria Telephone Systems sold in New Zealand.

2000 2001 2002 2003 2004 2005F

1,000900800700600500400300200100

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LG aria Telephone Systems Sold

Life’s Good.

LG aria 50ip LG aria 130ip

LG aria 300ip LG aria 600ip

All Products are tested to meet New Zealand Telepermits,Electrical Safety and Radio Frequency Requirements.

Atlas Gentech (NZ) LimitedAtlas Gentech has been importing, distributing andservicing telecommunications products in NewZealand since 1972. Atlas Gentech was part of AtlasCorporation which was then purchased by CeramcoCorporation. In 1991, the management of AtlasGentech purchased the company from Ceramco andhas focused on communications products since thattime. The company now employs over 35 staff andrepresents over 20 communications product manu-facturers from around the world, including LG Elec-tronics.

Atlas Gentech tests and obtains approvals for all thecommunications products that it sells. It alsoservices the products from its Auckland Head Officewhere it has 5 full-time technicians on staff. Thecompany also has 3 highly experienced technicalsupport staff available to assist our authorisedresellers with any technical issues that may arise andto solve unique communications problems.

Since taking over the LG aria distribution in NewZealand, Atlas Gentech has consistently grown thebusiness, keeping LG aria the best selling range ofcommunication systems in New Zealand.

All LG aria telephone systems come with aOne-Year Parts & Labour Warranty fromAtlas Gentech (NZ) Limited.

Authorised LG aria ResellersLG aria is the only brand of communications systemssold in the country with a truly national network ofauthorised resellers. With over 40 authorised resellers,your company can enjoy a high level of professionalservice just about anywhere in the country, fromInvercargill to Whangarei and anywhere in between.

Many of the LG aria authorised resellers have beenselling LG aria for years. The level of experiencebetween them would be unmatched in the market.

And Atlas Gentech makes sure that these dealers arekept up-to-date on all new products and changes to thesystems by way of a reseller conference and on-goingproduct training programmes run on a national basis.

So whether you are a small business or an internationalone, together Atlas Gentech and its authorised networkof LG aria resellers can professionally service yourcommunications needs anywhere in the country.

LG aria...The Ideal Choice for Your Business.♦ Corporations & Government Departments♦ Retail Shops, Restaurants, Bars & Cafes♦ Accountant’s & Lawyer’s Offices♦ Doctor’s & Dentist’s Surgeries♦ Hospitals, Medical Centres and Nursing Homes♦ Real Estate and Travel Agencies♦ Banks & Insurance Companies♦ Motels, Hotels, Resorts & Conference Centres♦ Car Dealerships♦ Warehouse & Distribution Companies♦ Consultancy and Recruitment Firms♦ Schools, Churches, Clubs & Associations♦ Supermarkets & Department Stores

Atlas Gentech sells:* Telephone Systems* Headsets* Telephones* Cordless Phones* Audio Conferencing* Specialty Products

LG aria’s Universal PlatformJust as today’s Formula 1 racing cars are powered tosuccess by state of the art technology and the spe-cialised teams behind them, so are the new LG ariaIP-enabled communications systems. The systemsare built on the lastest and most reliable telecommu-nications tecnology and installed across New Zea-land by a network of LG aria trained technicians toensure your telephone system delivers optimumperformance to your business.

One PlatformSeldom do you find a true family of telephone sys-tems, which use common plug-in modules through-out the entire range, network seamlessly and usesthe same handsets. The LG aria 50ip, 130ip, 300ipand 600ip IP-enabled systems are not only theperfect solution for multi-site organisations but alsothe ideal choice for companies requiring capacity forgrowth without the huge price tag of a completesystem change-out.

FlexibleThe LG aria telephone systems are based on auniversal architecture. By simply adding plug-inmodules, they will expand to accommodate newfeatures or capacity as your business needs dicate.So if you are considering incorporating a VoIPsolution into your business in the future, you cansimply purchase the VoIP modules when you areready to do so.

LG aria Affordable & ReliableAffordable TechnologyWhether, it is simple features such as one-touch calltransfer or more advanced features such as call centreoperation or computer telephony integration (CTI), theLG aria delivers it all at an affordable price.

Ease of UseThe LG aria incorporates all the latest features and withoperational functionally designed from the user’sperpective, features are logical, simple to use, and easyto remember.

You select the type of telephone connections you wantfor your business from the full range available -Analogue CO lines, Analogue DDI CO lines,Primary Rate ISDN, Basic Rate ISDN and VoIP.

ReliableOver 25,000 LG aria telephone systems have been soldin New Zealand and most are still going strong. In fact,about three-quarters of all the increase in systemcapacities that occur in New Zealand are for LG ariasystems showing how durable and reliable thesesystems are to operate.

Simple Business PhilosophyLG aria’s philosophy is simply - offer easy to use,reliable systems that are feature-rich and future-friendly,that can grow as your business grows and provide atotal cost-effective solution to your communicationneeds.

LG aria stands for affordable, reliable, ip-enabled and attractive.

LG aria is Future FriendlyNot only does the LG aria provide you with a solutionfor your communications needs today, inherent in itsdesign is the ability to migrate to new technologiesas they are introduced.

VoIP ReadyThe convergence of voice and data into one networkhas created many new and exciting products andfeatures. LG aria’s solution to IP telephony is theinitial step for your business to start benefiting fromVoIP. The LG aria can operate as a traditional standalone phone system and seamlessly deploy VoIPservices as you require them. These include IPhandsets for home offices, remote office solutionswith a Remote Service Gateway and soft phones onlaptops and PCs that can operate in wireless “HotSpots” for business travellers.

Move to VoIP at Your Own PaceThe option of adding VoIP services as you needthem has a practical and cost saving advantage -the gradual upgrade of your data network. In mostcases, business can start benefiting from VoIPwithout having to upgrade their entire data network tosupport the extra traffic and voice Quality of Service(QOS) required for VoIP.

Upgrade and Keep your KeyphonesAnd if you outgrow your LG aria, our future friendlyphilosophy allows you to upgrade to a larger LG ariasystem while retaining your current LG ariakeyphones. The LG aria supports four generationsof digital handsets.

LG aria is Easy to MaintainMulti-Site OrganisationsFor multi-site organisations, LG aria systems willseamlessly network together providing the transparencyof one large system at a fraction of the cost of largetraditional PBXs. IT managers will be manning oneplatform for all voice communications equipment andwith the LG aria PC programming software, they canremotely make necessary changes to the system.

Maintenance and DiagnosticsRemote system diagnostics, programme changes oreven software upgrades can be performed quickly andreliability - no matter where your system is located byutilising a modem or secure LAN access. While on-sitemaintenance can be performed easily and efficiently viathe LAN or the system’s serial interface.

Customer Administration Terminal (CAT)LG aria’s CAT software provides you with the tools tomanage your own communications. It provides multi-level customised access to the system programming soyour receptionist can be given access to adjust daylightsaving time, programming speed numbers and flexiblebuttons while your IT manager may be given access tohigher functional status to perform “moves, add andchanges” to save money on technician call outs.

Add VoIP services when you want them at a fraction of thecost of a new system.

Maximum System CapacityTotal PortsAnalogue PSTN LinesPrimary Rate ISDN LinesBasic Rate ISDN LinesVoIP TrunksAnalogues ExtensionsDigital ExtensionsS-bus ISDN ExtensionsVoIP ExtensionsTotal Extensions incl DECTVoice Mail ChannelsMusic Source InputsPaging Zone ExternalPaging Zone InternalRS232C PortsSystem Speed DialsStation Speed DialsHunt/ACD Groups

50ip128

40404040484840488816113

152

1500100

15

130ip168

4040404096964064

12816113

152

1500100

15

300ip300192150152200288288152

96300

24123

354

3000100

48

600ip600384180152200576396152

96600

24123

354

5000100

48Note: Not all maximum capacities can be achieved simultaneously.

Computer Telephony IntegrationCTI applications integrated to the LG aria can start frombasic screen popping for incoming calls and easy look-and-dial from databases such as Outlook to total CallCentre solutions. LG aria’s open architecture allows it tobecome part of a powerful management and marketingtool which can integrate phone control, emails,MS functionality, agent management, database manage-ment, real-time reporting and operational reports.

Advanced Audio ConferencingLG aria’s enhanced audio conferencing feature takes thework out of setting up conference calls. It supports 9“Conference Rooms” where up to 15 parties can dial-in,enter a PIN and join the conference call. A DDI Numberis available for external parties so they can ring directlyinto the conference call. You no longer need to call upeach party and join them in to the conference call. WithLG aria, it is as easy as emailing a notice with the time,the number of the conference room, and the PIN code.

Hospitality Made SimpleHospitality environments have unique requirements.LG aria offers versatile, user-friendly functionality cater-ing for the varied needs of both hotel guests and staff.Whether used as a stand-alone system or integratedwith an existing front-of-house PMS. LG aria hospitalitysoftware allows your staff to attentively service the needsand desires of guests, ensuring repeat business andfuture growth.

LG aria delivers Cost EfficiencyA telephone system is not just about making oranswering calls, it is about providing real benefits andsolutions to your oganisation. Solutions and benefitsthat improve efficiency, productivity and image.

Efficiency and No Lost BusinessImagine a phone system that improves your staff’sefficiency in the way they handle calls, includingmaking, answering and transferring calls. Staff nolonger have to waste time searching for frequentlydialled numbers, they can easily dial them from thesystem’s phone directory.

The last number redial features allows them to redialany of their last 10 numbers dialled and the One-Touchtransfer feature means calls are easier to processquickly and correctly.

Control CostsReducing unnecessary call costs greatly improves theprofitability of your company. Least cost routing allowsyour business to automatically take advantage of thecheapest call rates made available by network carriers.

The LG aria’s standard main processor softwareincludes a call reporting feature. It can be used to helpmonitor calls being made by individual extensionsfurther reducing call costs.

LG aria...One of the most Affordable and Reliable TelephoneSystems available in New Zealand.

Hot Desking for mobile staffThe Hot Desking feature allows you to provide all thebeneifts of a phone to employees who don’t havetheir own desk, including their own phone number,voice mail, etc. By entering their PIN code into desig-nated keyphones, the Hot Desking feature trans-forms the keyphone into their own extension. Thisincludes their own DDI so people can ring themdirectly and all of the usual attributes of a regularextension. They can even forward their phone to adestination of their choice, so when they are loggedoff they can have their call go to their voice mail,reception or to a mobile phone.

Link Your Extension to a Mobile or Home PhoneThere are times when you are not able to be in theoffice, travelling inter-island or perhaps working fromhome. Being able to receive calls and make out-bound calls from your office extension would meanyou could continue working, transparent to yourclients and colleagues.

The LG aria “extension linking” feature puts callsthrough to your extension and to another phone,mobile or landline, of your choice. It even allows youto tranfer calls back to other extensions in the office.And, by dialling your extension from your nominatedphone you will automatically receive dial tone tomake outbound calls through the office. This is idealfor people working from home who wish to maintaintheir privacy as the calling party will receive youroffice extension caller ID details.

LG aria Keyphone ModulesThere are a number of modules that can be fitted toyour LG aria keyphone to improve your communicationsefficiency and professionalism.

Bluetooth Headset ModuleBy adding the Bluetooth Headset module to yourkeyphone, you can move freely around your office usinga Plantronics Bluetooth cordless headset connectingyou to your office phone.

Call Recording - USB ModuleThe USB module provides simple to use call recordingfrom your keyphone to your PC. Conversations arerecorded as wav files, which can be stored on yourhard drive or archived for legal requirements.

The USB module comes with its own application soft-ware which makes recording and managing files abreeze. Some of the features include start, pause, stoprecording, the ability to add memos to recordings, and afile management tool to help find, sort, email and assignCLI details to the file.

Full Duplex Speakerphone ModuleTurn your phone into a full duplex speakerphone foraudio conferencing.

Melody ModulePerfect for people working in a call centre or busy officeenvironment. The user can set the keyphone to give aselected ring melody thereby distinguishing it for therest of the pack.

Full Duplex Speakerphone and Melody ModuleDoes both of the above extra features in one module.

LG aria Keyset Modules...make the professional communicatoreven more professional.

LG aria’s LDP7000 series Features

For use the the LDK Digital Telephone System range, LGElectronics has developed the new LDP7000 series rangein two colours - Limestone and Charcoal.

There are five models in the range:

LDP7004D - 4-button Display Monitor Telephone.LDK7008D - 8-button Display Speakerphone.LDP7016D - 16-button Display Speakerphone.LDP7024D - 24-button Display Speakerphone.LDP7024LD - 24-button Large Display Speakerphone.

Each model is attractively styled with easy to read andsimple to use telephone features and are wall mountable.

The LCD displays on the LDP7016D, LDP7024D andLDP70124LD are all adjustable and are available with anoptional angled bracket to adjust the phone’s viewing angle.

The LDP7016D, LDP7024D and LDP7024LD models canaccommodate the unique feature modules:

♦ Full Duplex Speakerphone Module♦ Melody Module♦ Full Duplex Speakerphone & Melody Module

The LDP7024D and LDP7024LD models can alsoaccommodate the unique feature modules:

♦ Bluetooth Module♦ USB Module

A feature rich and attractive range of digital telephones.

LDP7004D LDP7008D

LDP7016D LDP7024D LDP7024LD

LG aria’s LDP7000 series Features

Navigation Key for quick access to phonebook and menu.

Call back feature eliminates inter-office telephone tagging.

Active keys for fast access to phone features.

Optional Pedestal for improved ergonomics.

Conversation recording via USB Module.

Bluetooth Headset Module for use with a PlantronicsBluetooth Headset. Provides mobility up to 10 metresfrom the phone.

2.5mm Headset Jack for use with a Plantronics PolarisHeadset with 2.5mm to Quick Disconnect cord. Selectfrom a broad range of leading Plantronics professionalheadsets such as:

Supra Monaural & Binaural Headband HeadsetsDuoSet Convertible Headset SystemSupraPlus Monaural & Binaural Headband Headsets

LG aria’s LDP7000 series FeaturesLDP7004DSingle-Line LCD DisplayOn-Hook Dialling2 Programmable Buttons5 Fixed Buttons

LDP7008D2-Line LCD DisplayFull Hands-Free Speakerphone8 Programmable Keys5 Feature Keys2.5mm Headset Jack

LDP7016D3-Line 24-Character LCD Adjustable DisplayFull Hands-Free Speakerphone16 Programmable KEys11 Feature Keys3 Active Feature KeysNavigation KeyMulti-Colour Line Keys2.5mm Headset JackOptional PedestalOptional Full Duplex Speakerphone ModuleOptional Melody ModuleOptional Full Duplex & Melody Module

LDP7048DSS48 Programmable Keys can be assignedto Direct Station Console, Speed Dialnumbers and/or Line-StatusCan be programmed as feature keysMulti-colour line KeysEach Keystation supports up to 7 consolesOptional Pedestal

LDP7004D-BK LDP7008D-BK

LDP7016D-BK LDP7024D-BK LDP7024LD-BK & LDP7048DSS

The LDP7000 Series - available in Limestone or Charcoal.

LG aria’s LDP7000 series FeaturesLDP7024D3-Line 24-Character Adjustable LCD DisplayFull Hands-Free Speakerphone24 Programmable Keys11 Feature Keys3 Active Feature ButtonsNavigation Key2.5mm Headset JackOptional PedestalOptional Bluetooth ModuleOptional USB ModuleOptional Full Duplex Speakerphone ModuleOptional Melody ModuleOptional Full Duplex & Melody Module

LDP7024LD3-Line 24-Character Adjustable Large LCD DisplayFull Hands-Free Speakerphone24 Programmable Keys11 Feature Keys3 Active Feature ButtonsNavigation Key with eZ Menu2.5mm Headset JackOptional PedestalOptional Bluetooth ModuleOptional USB ModuleOptional Full Duplex Speakerphone ModuleOptional Melody ModuleOptional Full Duplex & Melody Module

KD-DPB DoorPhoneMay be uses as a door phone or anintercom and connected to ring onselected extensions. Call Button andDND (Do Not Disturb) Key.

LG aria’s ISDN PlatformDirect Dialling Inward (DDI)The greatest point of contact to your organisation isvia your phone. So it stands to reason that yourcompany’s image can improve by simply makingcalls to your organisation a pleasant and stress-freeexperience.

Direct Dialling Inward (DDI) permits external calls tobe made directly to an extension. Your callers caninstantly speak to the person or department that theywant. Congestion at reception is reduced or eveneliminated and you are able to present yourorganisation in a more professional manner byprompt attention to your caller’s enquiries.

Give Yourself An AdvantageYou can allocate different DDI numbers from yourISDN number range for specific talks such as a helpline, sales or even temporary numbers for promo-tions For example, the LG aria can display the nameof the promotion on LCD handsets so your salespeople know what the call is about.

Caller Line Identification (CLI)The ability to identify incoming calls gives you theopportunity to personalise your greeting and improvecustomer service. By entering your customer’s nameand number into the LG aria system speed dialmemories, your staff will recognise which customer iscalling as the system will display their name on thephone’s LCD Display.

LG aria’s DECT MobilityA key to any successful business is the ability to beflexible. LG aria’s integrated DECT (Digital EnhancedCordless Telephone) brings your office communicationsinto a new era by giving your staff the freedom to movearound the office and carry their fully featured DECTtelephone in their pocket.

Improved Efficiency and ServiceLG aria system DECT not only gives your staff mobility,it also provides telephone access to staff who, in thepast, have been denied this due to their duties or loca-tion.

Importance of IntegrationBy choosing an integrated DECT wireless system youretain all the system features of the LG aria on themobile DECT handsets. Features available on yourdesktop keyphone such as call transfer, call back sys-tem speed dials and access to voice mail are all thereand just as easy to use. And most importantly, theDECT handset can be “linked” to your extension. Itthen becomes a mirror image of your desktoptelephone, giving you identical full functionality fromeither handset.

Take Advantage of ISDN Network Features and DECTMobility for Professional Communications.

GDC-345H Handset GDC-330B Base Station

LG aria’s GDC-345H System DECT Handset

The GDC-345H is a compact DECT handsetwith the following features:

♦♦♦♦♦ LCD Display with Caller ID info

♦♦♦♦♦ 50 Speed Dial Memories

♦♦♦♦♦ Vibration Alert

♦♦♦♦♦ Talktime: 9 Hours Standby Time: 50 Hours

♦♦♦♦♦ Dettachable Belt Clip & Optional Carry Case

System DECT Capacity

Maximum Handsets

Maximum Base Stations

Simultaneous Calls

50ip

40

16

40

130ip

80

16

64

300ip

192

24

96

600ip

192

24

96

LG aria’s VoIP SolutionReliability is inherent in the design of the LG ariatelephone system. The cost of downtime of yourtelephone system can be very significant, so it iscomforting to know that LG aria’s switching back-bone is built on the stability and reliability of TimeDivision Multiplexing (TDM), with built-in IP Gate-ways to support the features and benefits of VoIP.

The LG aria IP-enabled systems offer you invest-ment protection as you are investing in VoIP, which isthe future of telephony. You may initially install it asa traditional phone system with no requirement toupgrade your entire data network to support voiceQuality of Service (QoS). Then, when you are ready,you can introduce VoIP services, which includefeatures and benefits such as IP extensions, in homeor remote offices, networking between office sites foroperational transparency and toll savings.

IP HandsetsLG aria’s IP handsets offer you unprecedentedfreedom. Moving from one desk to another is nolonger a headache when it comes to moving yourphone with you. Your LG aria IP handset can beplugged into any LAN port on the network.

Configured correctly you can even take it home andconnect it to your office via your broadband service.

VoIP Home Office SolutionHome office or remote office, LG aria has a solution tomeet your business needs. For a home office, a stand-alone IP handset offers a fully functional office exten-sion in your home. The IP handset can even be set upto ”mirror” your own office extension number so you canattend to your calls from either location.

VoIP Remote Office SolutionFor a remote office, the LG aria offers a more compre-hensive solution, the Remote Service Gateway (RSG).The RSG can be viewed as an extension of the LG ariasystem into a remote location. It offers two extensions,features such as alarm relay, paging from the mainoffice system and in the case of power outages or if theIP connection goes down, a PSTN backup option isavailable for emergency calls. The RSG also allowscalls coming into the remote office’s PSTN line to beanswered back at the main office.

IP Phone on your LaptopTravelling, working from home or even just working froma different location in the office. LG aria’s IPsoftphone allows you to remain an integral part of youroffice’s phone system. All you need is access to theLAN, broadband service or a wireless “hot”spot” andyou have a fully featured IP office extension on yourlaptop. And if your laptop supports Bluetooth you canbe totally wireless with a Plantronics Bluetooth headset,anywhere in the world.

IP Softphone

LG aria IP Softphone♦ Full Featured Extension♦ Video Phone Support♦ Call Recording to Laptop♦ Call Logging♦ SMS to other extensions or DECT Handset

Take Advantage of VoIP Applications when you want them.

LG aria’s Call ProcessingCustomer service starts by connecting your custom-ers with the person or service they want as quicklyand efficiently as possible. The intelligence, powerand user friendliness of the LG aria give you theabililty to ensure callers get the level of service youwant them to receive.

Starting with basic features such as Directing DiallingInward (DDI), callers are able to contact directly theperson or department they require. More advancedprocessing features such as ACD Groups, perferredline answer priority (PLA), and DDI in-routing providecall queuing, priority and routing to process calls andlocate available staff to handle your customer’s calls.

When employees are away from their desk, LG aria’smobility options such as DECT or paging will connectcallers and stop telephone tagging. Employees onthe road can have their calls forwarded off-net totheir mobile, providing callers transparent connec-tions. Staff who are away can leave temporarymessages offering the caller options to leave amessage or be transferred (by the Auto Attendant) toanother person or department.

Handling Calls After HoursNight messaging provides an automated forwardingof phones to different destinations based on the timeand day. Calls outside normal business hours canbe transferred to the Auto Attendant, Voice Mail, amobile phone or another location.

Auto AttendantCallers expect to get through to the person they want.If that person is not available or not at their desk, theLG aria provides them the next best thing - options.The multi-layered Auto Attendant offers callers anumber of options, so they may select the one that bestsuits them. By pressing a single digit, they can transferto reception, off-net to a mobile, choose to leave amessage or activate a page.

The Auto Attendant also supports the uploading ofprofessionally recorded messages to a Music-On-Hold(MOH) source so your customers will hear yourselected messages when they are on hold or waiting inan ACD queue.

Automatic Call Distribution (ACD)If you operate a call centre, it is possibly the communi-cations hub of your business.

LG aria’s standard business software includesadvanced ACD functionality for you to manage thisimportant resource. You will benefit from productivitygains resulting from efficient call handling.

Combining the system’s ACD functionality with the AutoAttendant will provide features such as announcementto callers in queue groups, call progress prompts andthe ability for the caller to dial a single digit to transferout of a queue after receiving their second announce-ment.

Call Centre Features and Statistics availableon Standard LG aria Business Software

♦♦♦♦♦ Supervisor can re-route a queued call.♦♦♦♦♦ Call monitoring by supervisor.♦♦♦♦♦ Agents can log onto multiple groups.♦♦♦♦♦ Call status on handsets LCD, number of

calls in queue, longest time in queue,and average time in queue.

♦♦♦♦♦ Total calls and number of unansweredcalls.

♦♦♦♦♦ Average and longest queued calls.♦♦♦♦♦ Number and total time when all agents

are busy.♦♦♦♦♦ Average ringing and service time.

Connecting people is the philosophy behind LG aria’sCall Processing Design.

LG aria’s PC Attendant ConsoleLG aria’s PC based attendant console, the EZ-Attend-ant, can help process calls quickly and accurately inhigh call volume environments. It support up to 5 at-tendants and integrates database from Microsoft’sExcel, Access and Outlook, from ACT or Goldmine. Itwill match up the incoming calls, CLI to the name of thecaller on your database so your receptionist can seewho the callers are in the queue. And it can display thestatus of all handsets, including other sites that arenetworked so your receptionist can see at a glance whois on the phone.

The Ez-Attendant provides basic system administrationfeatures such as the ability to change the class ofservice (COS) of handsets, change the extension namedisplay, adjust time and day and programme flexiblebuttons on any handset.

Your receptionist can attend to calls via their handset,PC using a mouse or by assigning “hot key” functionssuch as answer, transfer, hold, etc. to any keys on theirkeyboard.

The speed dial memory editor feature allows the recep-tionist to easily create and update speed dials and thepowerful call logging provide an Excel download oflogged calls. Other features include, screen popping,send SMS messages to DECT and display handsets.

LG aria’s Voice Mail SolutionsVMIB Internal Voice Mail SystemThe LG aria’s integrated voice messaging system(VMIB) provides the features to meet the needs of mostorganisations such as time and date stamping, forward-ing of messages, password protection, one-touchdialling to callback and multi-level auto attendants. TheLDP7016D and LDP7024D handsets support additionalfeatues such as the call progress active keys, whichoffer fast one touch activiation of message retrievalfeatures.

Starting from 4 communication channels and 5 hours ofrecording time, the VMIB can be expanded to 16 chan-nels with 20 hours of recording time on the LG aria 50ipand 130ip systems and up to 24 channels and 30 hoursof recording time on the LG aria 300ip and 600ipsystems. The VMIB has been designed to cope withdemand intensive applications, at an affordable price.

Expresso External Voice Mail SystemFor businesses demanding more extensive voice mailapplications, the Expresso external voice mail system,is perfectly matched to the LG aria. It provides seam-less operation and advanced features such as remotenotification, rewind/fast forward through messages,multi-level auto attendant and MOH. Expresso isavailable in two models, 4-port and 8-port.

Expresso!

LG aria’s easy-to-use Voice Mail Solutions for the entire staff.

LG aria’s Networking PlatformVoice and Data convergence has arrived bringingwth it powerful networking solutions.

It is imperative when choosing the telephone systemfor your business, that you choose a system that canoffer you a voice and data convergence solution.The entire range of LG aria IP-enabled systems,seamlessly integrate to network your telecommunica-tions.

System NetworkingLG aria systems integrate seamlessly with yourcompany’s LAN or WAN and offer transparent net-working features to companies with multiple officesites. Calls to networked offices support many of theuser-friendly intercom featues that make the LG ariaso easy to use. In addition, networked systems canshare a common voice mail system and a centralisedreceptionist to assist in the call handling at smallerbranch offices.

Upgrade Path to Pure IP CommunicationsLooking forward, it is comforting to know that with LGaria’s future-friendly philosphy, your current commu-nications invesment will not become obsolete whenyou start introducing pure IP phone systems intoyour organisation. LG’s pure-IP phone system, theIPECS, has identicial features and functionality soyour staff move over to the new system without theneed for specialised training.

DECT MobilityLG aria’s powerful networking solution extends yourDECT mobility to other offices within the network. Callsmade direct to your DECT phone number willautomatically be routed to you no matter which officeyou are in.

VoIPThe integrated Voice over Internet Protocol (VoIP) boardprovides a cost effective solution for transmitting ordinarytelephone calls over your existing data intranet andultimately, the internet. Not only can it reduce toll costsfrom traditional carriers for intra-office call traffic, the LGaria can also redirect outbound long distance calls overthe VoIP network.

For example, a call made from Auckland to Christchurchwill be automatically re-routed over the VoIP network tothe Christchurch office where the local LG aria systemthen dials the local number and conects the call. This ishandled automatically by the LG aria system and if thedata network in not available the call will be routed via thetelephone network.

QSIGQSIG is an open international standard for system net-working, supported by the major phone system suppliers.Using this ISDN technology, the LG aria not only offerstransparency for a wide range of basic and advancedfeatures between phone systems, it can also create yourown cost effective virtual private network by directlyconnecting systems.

Customise an LG aria system to fit your business...now and in the future.

Communication HeadsetsCommunications headsets have become just asimportant as the phone system for providingprofessional and efficient communications with yourcustomers. PLANTRONICS, the world leader and theNew Zealand leader in communication headsets,offers a number of solution for use with the LG ariaphone systems.

Cordless SolutionsBluetooth Headsets for use with the LG aria BluetoothAdaptor.CS60USB for use with the LG aria Softphone.CS60 DECT Headset system for use on an extension.“M series mobile headsets for use with the LG ariaGDC345H System DECT Handset.

Corded SolutionsVista Headset Adaptor and the” H” series range ofProfessional Headsets for use with any analoguetelephone or LG aria digital or ip telephones.

The Polaris range of Professional headsets and a2.5mm to Quick Disconnect cord for use with theLDP7008D, LDP7016D, LDP7024D and LDP7024LDheadset jack.

Audio Conferencing Solutions

Audio Conferencing is a must for keeping in touch with amobile workforce. We can offer you a selection of audioconferencing systems to meet your requirements andbudget from leading brands like AETHRA, BELCOM,KONFTEL, ORICOM and POLYCOM. You can choosefrom cordless models, stand-alone models, ISDN modelsand expandable models for larger rooms.

Cordless Telephones for Analogue ExtensionsWe offer a full range of 2.4GHz, 5.8GHz, DECT andLong Range 900MHz Cordless Telephones for use on LGaria analogue extensions from leading brands such asDORO, GIGASONIC, ORICOM, SIEMENS and VTECH.

Corded Telephones for Analogue ExtensionsWe offer a full range of compact, desktop andspeakerphone models for use on LG aria analogueextensions from leading suppliers such as AASTRA,ALCATEL, AUDIOLINE, DORO, GE, POLARIS,ORICOM and TELEDEX.

LG aria System Add-onsLG aria Music-On-Hold CD Player with Continuous Playand an Auto Start function after power failures.DORO TeleFlash Incoming Call Alert for noisy workenvironments.ALCATEL 2410NK Non-keypad telephones for use inreception areas, lunchrooms, etc.

Plantronics HeadsetsEndorsed By:

American PhysicalTherapy Association

Communication Headsets, Audio Conferencing Systems,Corded Telephones, Cordless Telephones & Specialty Products.

Imported, Distributed & Serviced By:

Atlas Gentech (NZ) LimitedPrivate Bag 14927, Panmure

Service Telephone: (09) 574-2727 Fax: (09) 574-2722Consumer Helpline (Toll Call): 0900-500-25

Website: www.lgaria.co.nz

Authorised aria aria aria aria aria Reseller

aria 50ip, 130ip, 300ip & 600ipSystem Features

Alcatel 2410Beige & Graphite

Alcatel 2412Beige & Graphite

DORO Afti 40White & Black

DORO Congress 100

Aastra 9116Platinium & Black

DORO Congress 200

DORO Afti 30White, Black & Silver

Analogue SingleLine Telephones

Aastra 470Platinum & Black

DORO Congress 305

DORO Afti 22White, Black & Silver

DORO 513CTitanium

AETHRA The Voice

AETHRA The Voice Plus-EX

BELCOM EL210

KONFTEL 200NI

KONFTEL 50W KONFTEL 100 ORICOM C1000 POLYCOM SoundStation 2-EX

KONFTEL 200EXR POLYCOM SoundStation 2KONFTEL 200WKONFTEL 60W

Accounts CodesAdd-on ConferenceAlarm RingAlarm Signal (External Equipment) *All Call PagingAudioAlphanumeric Display #Analog Device Operation *aria Select Keyphone Rangearia DECT Cordless SystemAttendant Call QueuingAttendant Disable Outgoing AccessAttendant IntrusionAttendant OverrideAttendant PositionAttendant Set ClockAuthorisation CodeAutomated Attendant *Automatic Call Number Redial *Automatic Call Release *Automatic HoldAutomatic PrivacyAuto Uniform Call Distribution (UCD)Background Music*Barge InBattery Back-up MemoryBattery Back-up System *Brokers CallBusy Lamp FieldCall Announce - Handsfree AnswerbackCall Announce PrivacyCall BackCall BarringCall Cost Display # *Call DivertCall Duration Timer #Call Forward (All/Busy/No Answer)Call Forward (Follow Me)Call Forward (Unconditional)Call MeteringCall ParkCall Pick-upCall Pick-up (Group Direct)Call Pick-up (Priority)Call Time RestrictionCall Timer #Call Transfer ScreenedCall Transfer UnscreenedCall Waiting (Camp On)Calling Line Identification (ISDN) # *Camp OnCircular Hunt GroupClass of ServiceComputer Telephony Integration (CTI) Capable*CO Message Wait (ISDN)CO Line Name Display #CO Line QueueingConference (Supervised or Not)Conference RoomsConfidence Tone (Dialling Tone)Connected Line IdentificationConsecutive Speed DialCordless Technology (DECT)Custom Call RoutingCustom Display Messages #Data Line SecurityData Programming

Date #Day/Night COSDECT (GAP Compatible) *Delay Line RingDial MemoDial by Name #Dial Pulse SendingDigit InsertionDigital Voice Mail Interface Board *Direct Station SelectionDirect Dialling Inward (DDI) *Direct Inward Station Access (DISA)Directed Call Pick-upDisplay Security – Speed DialDisplay of Forwarded Call #Distinctive RingingDo Not Disturb (DND) OverrideDo Not Disturb (DND)Door Open ControlDoor Phone/Intercom *Direct Station Select (DSS) Console *DTMF Sending (Switching)Elapsed Call Timer #Electronic Volume ControlEmergency Service CallExchange Line QueuingExchange Line Name Display #Exchange Line GroupsExecutive/Secretary TransferExternal All Call Paging*External Tone Ringer Facility *Fax Machine CapabilityFeature Access Keys User ProgrammableFlexible Call Charging *Flexible Card Slot LocationsFlexible CO Line RingingFlexible DID TableFlexible Exchange Line Ring AssignmentFlexible Line KeysFlexible Station Numbering PlanFollow Me ForwardForced Hands Free ModeForwarded Message Display #General Purpose RelaysGroup ListeningHandsfree AnswerbackHandsfree OperationHeadset CompatibleHold ExclusiveHold Free TransferHold SystemHot & Warm LineHot Desk for Virtual StationsHowler ToneHunt Group (Circular, Terminal, UCD)Idle Line Selection (Hot/Warm Lines)Intercom CallIntercom GroupsInternal All Call PagingInternal Call on HoldInternal Zone PagingISDN (Integrated Services Digital Network)Keystation Menu DisplayLast Number RedialLeast Cost Routing (LCR)Line Lockout

Meet Me Page AnswerMemo DialMessage Waiting IndicationMessaging Waiting/Reminder ToneMeter Pulse Detection *Mobile Extension for Cellular Phone LinkingMonitor ModeMulti-Colour LEDs on Key TelephonesMulti-line ConferenceMulti-Site Networking (VoIP)Music on Hold *MuteNight Bell *Non-blocking on IntercomOff Net Call ForwardOff Hook SignallingOn-Hook DiallingPaging (All Call, Zone, External, Conference)PBX Centrex - Flash *PBX Centrex - Call TransferPause (Timer)PC Connection/Serial PrinterPower Fail Transfer *Primary Rate ISDN (PRI)Pre-Selected MessagesPreferred Line AnswerPreset Call ForwardPrivacyPrivate LineProgrammable Key Inquiry #QSIG System ConnectionRecallRemote Programming/Pc Admin *Save CLIP *Save Number RedialSecondary AnsweringSeized Trunk Number Display #Serial CallingSingle Line Telephones*SMDR*SO Bus Interface *Station NameStation Outgoing Call LockoutStation Speed DialStep CallStop Watch Timer *System Reporting *System Speed DialTemporary Class of Service ChangeTenant Service/TenantingTerminal Hunt GroupTime #Time Date by ISDN*Toll OverrideToll BarringTraffic Analysis *TransferringUCD (Uniform Call Distribution) GroupUniversal SlotsUniversal Night Answer *VoIP (Voice Over Internet Protocol) *VoIP for Stations & LinesVoice Mail Integration *Voice Messaging (VMIB)Wake-up RingWalking Class of ServiceWarning Tone

* Denotes optional features or extra hardware may be required. # Denotes requires Display Keyphone.