diebold company overview
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Diebold SecurityDiebold Security
Company OverviewCompany Overview
April 14, 2009April 14, 2009
Diebold – Electronic Security
Our History
Dieboldmanufacturesits first safe
Mid 1800s
Expands to create the
firstnationwide
service division
Early 1900s
First computerized
financial branchalarm monitoring
system and introduction
of the ATM
1970s
Biometrics,managed services, security
monitoring,and
more
Today
Diebold – Electronic Security
Who We Are
Founded in 1859 More than 17,000 associates worldwide Traded on the New York Stock Exchange (DBD) Presence in over 90 countries 3 Billion in Revenue Monitor over 44,000 Locations Over 4000 Service Technicians We are a service company 30% of our Annual Sales comes from Electronic Security
Diebold – Electronic Security
Diebold Revenue 2004 - 2008
Diebold – Electronic Security
Diebold Canada’s Organization
Diebold – Electronic Security
Diebold Today
Continued revenue growthNet sales increased by 21% last year
Global networkA trusted presence in nearly 90 countries
Expanded capabilities and servicesBuilding value through integrated end-to-end solutions
Diebold – Electronic Security
Integrated Solutions
Electronic Security
Self-ServiceTerminals
BarrierProducts
1 52 4
ServiceRemote
Transaction
3
Diebold – Electronic Security
Our CustomersR
etai
lF
inan
cial
Govern
men
tC
omm
ercial
Diebold Global
Security
UtilityTransportation Industrial
Diebold – Electronic Security
Product Development
Physical Security
Security Management
LogicalSecurity
Technology
People
Process
Combining each Piece of the Puzzle to Create Integrated Solutions
Diebold – Electronic Security
Strength, Consistency and Accountability
Product Application Services Systems Engineering Project Management Service & Installation
Our Specialties
Technology Driven Design Build Specialists AutoCAD & Design/Engineering Department Pre-Fabrication Services Labour Installation: Conduit, Cable, Devices IT & Technical Services (Microsoft & Cisco Certified) Turnkey Fully Engineered Solutions IT Based Service & Support
A global systems integrator specializing in design, engineering and delivery of state of the art, turnkey
networked security and commutation solutions.
Diebold – Electronic Security
Solutions & Products For Your Needs
Access Control CCTV Digital Video Recording Intrusion Detection IP and Network Based Solutions Biometrics Vaults ABM’s Security Consulting System Monitoring Database Administration Remote CCTV Monitoring UL and ULC ATM Machines Barrier Products Service and Maintenance
Diebold – Electronic Security
Logical Security
End-to-end logical securityDiebold identifies areas in yourorganizations that are mostvulnerable
Protect your valuable dataStop breaches and threats
Diebold – Electronic Security
System Engineering
Engineering Services
Product Solutions
System Design
Integration Compatibility
CAD Operators
As-built Drawings
Shop Drawings
Pre-Sales Proposals
Risk Mitigation
Diebold – Electronic Security
Command Centre Integration
Barco/RGB AMX Controls IP KVMs Workstations Video/Audio Feeds CATV Weather Access Control CCTV Event Management
Diebold – Electronic Security
Service
3,500 Associates in North America 400 Offices throughout Canada and the US
Why Diebold Service ?
Diebold Employees Call Handling, Parts Logistics and Expediting Over 125 Hours of Training per Year Nine Years of Average Tenure 1-800-DIEBOLD
Diebold – Electronic Security
Design Build Specialists – IT Services
Server, WAN/LAN
System Programming
Technology Integration
ID Badging
Database Integration
Microsoft Certified Engineers
Linux Qualified Engineers
Network Skilled
Database Skilled
Cisco Certified
Diebold – Electronic Security
Design Build Specialists - Implementation
On-site Project Management
Schedule Management
Budget Tracking
Materials Order and Delivery
Electrical Subcontractor
Pre-fabrication
Diebold – Electronic Security
Customer Response Center (CRC)
ISO 9002 Certified 165+ Customer Service Representatives 300,000+ Sites in Canada, US, Puerto Rico 11,000+ voice calls per day 30,000+ call transactions per day Goal is to answer in average of 45 seconds Goal of 95% quality ratio for Service Representatives Average call handle time is 160 seconds Response to Customer Service calls in both
French & English
Diebold – Electronic Security
Security Monitoring
Reliable serviceStaffed 24/7, 365 days a year
Best in the industry2007 CSAA Central Station of the Year
Peace of mindProvides alerts of threats to life andproperty or other events importantto your organizations
Diebold Monitors over 44,000 Commercial Alarm Sites 90% of sites are Financial Institutions 3 Stations – Hawaii, Ohio, Mexico Alarm, Fire, Environmental Nearly 60,000 Events Per Month Require Operator Action per location Over 2.5 Million Signals Per Month Approximately 70,000 Voice Calls Per Month IP and Video Monitoring
18th Year of Operation Diebold meets UL 2050 standards that governs monitoring of CRZH facilities U.L. Listed & Certified ULC Listed (awaiting final audit) CSAA 5-Diamond Certified
Diebold – Electronic Security
Diebold Canada Service Coverage
BC Cranbrook Kamloops Kelowna Nanaimo Prince George Terrace Vancouver Victoria
AB Calgary Edmonton Grande Prairie Lethbridge Medicine Hat Red Deer
SK Regina Saskatoon Swift Current Yorkton
MB Winnipeg
ON Kingston London Ottawa Peterborough Sudbury Thunder Bay Toronto Windsor
QC Montreal Quebec City Rimouski Rouyn-Noranda Sherbrooke Val-d'Or
PE Charlottetown
NB Bathurst Fredericton Grand Falls Moncton Saint John
NS Dartmouth Kentville Moncton New Glasgow Sydney Yarmouth
NF Corner Brook Gander St. John’s
YT Whitehorse Yellowknife
Montreal CMCBi-lingual
CRC – OHIO(Customer Response
Center)
Local Service & Parts CentreRegional Parts CentresNational Parts Centres
Diebold – Electronic Security
Diebold Canada Office Location
Mississauga Office (Head Office)6630 Campobello RoadMississauga, Ontario, L5N 2L8Phone: (905) 817-7600Fax: (905) 817-9563 or (905) 813-7380Toll Free: 1-888-545-9444Video Conference: (905) 817-7702
Ottawa Office190 Colonnade Road, Unit 21Ottawa, Ontario, K2E 7J5Phone: (613) 723-7776Fax: (613) 723-8533
Montreal Office2445 Cohen Street St. Laurent, Quebec, H4R 2N5Phone: (514) 332-8865Service: (514) 832-4122Toll Free: 1-888-877-8866
Calgary OfficeBay 7, 2821 3rd Avenue N.E.Calgary, Alberta, T2A 7P3Phone: (403) 289-1020Fax: (403) 289-1042
Edmonton Office16512-100 Avenue N.W. Edmonton, Alberta, T5P 4Y2Phone: (780) 414-1444Fax: (780) 481-1642
Vancouver Office8544 Baxter PlaceBurnaby, British Columbia, V5A 4T8Phone: (604) 420-3112 Fax: (604) 420-3123
Diebold – Electronic Security
Diebold Office Location Details
Office LocationCANADA
Employees per
Location
Total # of Sub-contractors Available &
Description of Arrangement
Total # of Personnel by Specialty/Credentials
Products & Services Provided
Mississauga Office(Head Office)
6630 Campobello RoadMississauga, ON L5N 2L8
P 905 817-7600 | F 905 817-9563
151
12Cable, Conduit, Manual Labour, Mounting and
Locksmith
MCP x 2MCSEMCSAPENG
PPM X 2
Electronic Security:CCTV, Access Control, Intercom & Monitoring
Physical Security ProductsSelf Service Terminal ( ABM )
Montreal Office2445 Cohen Street
St. Laurent, PQ H4R 2N5P 514-332-8865 | F 514-332-
8870
577
Locksmith/Cable & Conduit/Electrical
B. Sc.DEC Électroniques
Electronic Security:CCTV, Access Control, Intercom & Monitoring
Physical Security ProductsSelf Service Terminal ( ABM )
Ottawa Office190 Colonnade Road Unit 21
Ottawa, ON K2E 7J5P 613-723-7776 | F 613-723-
8533
11
5Cable, Conduit, Manual Labour, Mounting and
Locksmith
MCPCisco Certified Network Associate
Electronic Security:CCTV, Access Control, Intercom & Monitoring
Physical Security ProductsSelf Service Terminal ( ABM )
Calgary OfficeBay 7, 2821 3rd Avenue NE
Calgary, AB T2A 7P3P 403-289-1020 | F 403-289-
1042
13
3Cable, Conduit, Manual Labour, Mounting and
Locksmith
PelcoH2S Alive Certified
COR Auditor Certified
Electronic Security:CCTV, Access Control, Intercom & Monitoring
Physical Security ProductsSelf Service Terminal ( ABM )
Edmonton Office16512-100 Avenue NWEdmonton, AB T5P 4Y2
P 780-414-1444 | F 780-481-1642
10
3Cable, Conduit, Manual Labour, Mounting and
Locksmith
CISCO Certified Network Associate
Electronic Security:CCTV, Access Control, Intercom & Monitoring
Physical Security ProductsSelf Service Terminal ( ABM )
Vancouver Office8544 Baxter Place
Burnaby, BC V5A 4T8P 604-420-3112 | F 604-420-
3123
20
2Cable, Conduit, Manual Labour, Mounting and
Locksmith
BSC Electronics Engineering x 2BSC Computer Science
BSC Computer Engineering x 2Associate Engineering Degree
Network Security Systems Diploma -UBC
Electronic Security:CCTV, Access Control, Intercom & Monitoring
Physical Security ProductsSelf Service Terminal ( ABM )
Outline Areas throughout Canada
22
15Cable, Conduit, Manual Labour, Mounting and
Locksmith
3Security alarm installers TQ
Electronic Security:CCTV, Access Control, Intercom & Monitoring
Physical Security ProductsSelf Service Terminal ( ABM )
Diebold – Electronic Security
Diebold – Electronic Security
Large Construction Experience (US)
NYS Supreme Court United NationsBank of AmericaNY Times Tower
15 Central Park West
Espirito Santo PlazaPierpont Morgan
LibraryHearst Tower
IAC Interactive
Royal Bank of Scotland
Jet Blue Terminal, JFK
Diebold – Electronic Security
Large Construction Experience (CAN)
Scotia Plaza Royal Bank Plaza Brookfield Place City of Toronto
Diebold – Electronic Security
Construction Experience (continued)
Atrium On Bay
MaRS Centre
Bayshore Shopping CentreAviva CanadaHonda Manufacturing
Sysco Foods
National GalleryLeduc Food Processing
Canadian Tire DistributionMuseum of Fines Arts
Diebold – Electronic Security
Our Enterprise Solution Partners
Diebold – Electronic Security
Our Partners
Diebold – Electronic Security
Thank You
Dan Marston | Electronic Security Division | National Sales Manager
The Diebold Company of Canada Limited6630 Campobello Road, Mississauga, Ontario L5N 2L8
Phone: 888.545.9444 #7647 | Fax: 905.817.9563 | Mobile: 647.236.3263 www.dieboldcanada.com
STRENGTH. CONSISTENCY. ACCOUNTABILITY.STRENGTH. CONSISTENCY. ACCOUNTABILITY.