Diana Harper4507 E Locust Ln

Nampa, Idaho 83686(256) 783-2201

CAREER OBJECTIVE

Clerical, Receptionist, Data Entry position at an office where I can utilize my skills in public relations, typing, word processing and advance my knowledge.

SUMMARY OF QUALIFICATIONS

Professionally answered multi-phone lines and directed incoming calls to the appropriate area.

Responsible for upkeep on all office equipment. Responsible for mass mail-outs and current customer upkeep Over Four Year’s successful retail and administrative support experience. Easily handled cash amounts of up to $ 10,000: efficient and effective cash register

operator. Highly motivated: an achiever who sets and reaches her goals Committed to professional excellence at all times.

RELEVANT EXPERIENCE

Sales and customer service Successfully developed a combination of retail and selling skills; Greeted customers and determined their specific needs; Demonstrated products and advised about product pricing and selection; and Followed up, encouraging customers to return, generating repeat business.

Administrative Support Experienced in most facets of office clerical duties, as:

- File maintenance - Receptionist - Copying/Mailing- Typing - Scheduling - Bookkeeping- Accounts Payable - Purchasing - Accounts Receivable- Dispatching calls

Well versed in the operation of most office equipment, as:- Computers - Copiers - Multi-line phones- Typewriters - Ten Key - Facsimile machines

Experienced in the following computer programs:- Microsoft Word - Microsoft Excel Successware

Interpersonal/ Communications Skills Communicates well with diverse cultures and personalities. Easily resolves customer inquiries and complaints with tact, patience, and sensitivity.

Supervisory Sills Supervised, scheduled work and evaluated up to 10 employees. Trained new employees on company policies and procedures to include cash register and

computer operations.

WORK HISTORY

CenturyLink Boise, IDCustomer Representative 03/2016 – 04/27/2016

Take phone calls, help resolve customer’s issues and offer plans that might help them save money.

Wendy’s Madison, ALShift Lead 04/2012 - 05/2015

Supervise approximately ten people, check the balance in the safe, balance the tills, assign tasks for crew members during my shift, make sure that the products are at the correct temperature, and supervise and make sure that all employees are following Wendy’s guidelines.

All Seasons One-Hour Huntsville, ALLead Coordinator 01/2010 – 04/2011

Answered phones, Scheduled Comfort Adviser to advise the customer on which unit would be best for them, Scheduled a Technician to fix the customers unit, Scheduled Installation of units, Scheduled customers for yearly check-up of their units. Filled out Warranty paperwork, filed Warranty claims, transferred phones over to service at night, filled out happy packets to send to installation customers, and entered all the information into the computer.

Theatrical Lighting Systems Huntsville, ALReceptionist 04/2005 - 07/17/2009

Answered phones, picked up and dropped off mail at post office, Filed Purchase Orders, Purged finished Purchase Orders from file, Filed Invoices, Added new customers to Outlook, Did mail outs to new and old customers, Changed toner in copiers and fax machines, Made sure there was paper in both the copiers and fax machines, ordered coke for coke machine and paid the coke man, Customer service, Directed customers to where they needed to go or got the people that they needed to see to help them.

ADD Temporary Service Yakima, WABank Teller 07/2003 - 10/2003

Answered phones, deposited money into saving and checking accounts for customers, balanced cash drawers both at start of shift and then at the end of shift. Opened both checking and savings accounts, Changed money, Travelers Checks, Bank Checks, Helped with paying customers Taxes.

Shop-Ko Union Gap, WACustomer Service/ Cashier 11/2000 - 05/2003

Customer service, Answered phones, Refunded money, and exchanged merchandise for customers, balanced cash drawer, trained other cashiers, closed out drawers at the end of the night, put money into the safe, supervised other cashiers, and helped them with any problems that came up.

Man Power Columbus, GAData Entry 10/1999 - 06/2000

Answered phones, put order information into computer, Checked on orders, checked with customers about outstanding balances, worked with customers to come to an agreement, Stocked shelves with merchandise, Changed information to coincide with shipments received.

EDUCATION

Meridian High School Meridian, IDDiploma 1979

Boise State University Boise, IDFashion Merchandising 1979

Kelsey Jenny Business College San Diego, CAAccounting 1989

*REFERENCES AVAILABLE UPON REQUEST*