dialogue refund
TRANSCRIPT
ESCOLA PROFISSIONAL DA
APRODAZ
LÍNGUA INGLESA- ATENDIMENTO
ESCOLA PROFISSIONAL DA APRODAZ Rua dos Mercadores nº 76, 9500-092 Ponta Delgada
Telefone 296 285 461Fax 296 285 463 E-mail: [email protected]
- Can I help you?
- Yes. I want return this skirt.
- May I ask why you´re returning it?
- I bought it for my sister, but it is too big.
- Do you have your receipt?
- Yes, here it is.
- I´m sorry. This skirt was on sale. There are no refunds on sale items.
You can exchange it for something else or we can give you a credit note.
- Do you have the skirt in a smaller size?
- Let me check.
(A minute later)
- I´m afraid it had sold out.
- Ok, I´ll take a credit note. How long is it good for?
- It´s good for a year.
- Ok. I´ll come back next week and see if I can find something else
she might like.
Eduarda and Natércia