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Solutions for your Call Center 2011


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0. List of contents:

1. What do we have to offer?

2. Development

3. Added Value

4. References

5. Portfolio

6.To deepen

7. Contact us



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1. What do we offer you?

High Performance Software for a Call Center.

Specialists in open telephoning systems with Asterisk,

without intermediary layers.

We cover the Call Centers business processes on real-timebasis.



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1. Development

1999 Tecsible starts offering integration solutions between

voice and data.

2004 - The first integrations with Asterisk are done.

2005 - DialApplet is launched.

2007 - Tecsible starts to specialize in the information flows of

Asterisk Manager Interface.

2009 - Seven products, over 500 functions.

2010 Integrations in Europe, U.S.A. and Africa.

Was Present at the Astricon and M.I.T.



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2. Development

A software that grows in a crisis situation:



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2. Development

We match the product features to the client needs:



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2. Development

We adapt to the changing market needs:



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3. Added value

We have our own software factory,

we are specialist in customization

and adaptations ourselves.

Capacity to give a 7x24x365

(round the clock) support level,SLA levels and proactive

management.

Turnkey solutions in DialApplet

projects.

Official courses for third party with

possibility of certification.



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4. Who supports us?

Rafael Maran (System Design - MIT, EE.UU):

DialApplet evolution is amazing , it is striking how it has adapted to the new

needs of Call Centers.

Csar Otero (CTO- Tiendas Conexin, Spain):

It helps me to manage over 400 workstations daily, thanks to its flexibility we

can adapt quickly to our clients requests.

Juanjo Pla (CEO - Call Center Tu Voz, Spain): Thanks to DialApplet technology I can apply to projects previously reserved for

big platforms.



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4. Who supports us?

Rudi Damveld (Senior Adviser - KPN/Getronics, Holland):

Without any doubt, it is the Call Center software with the highest profitability on

the market, knowing their methodology in their facilities impressed me.

Alex Kunle (CTO - VOGO Technologies, Nigeria):

Installing Call Centers in a place like Africa is an adventure. DialApplet support

has been exceptional, it has always adapted to the regions problems.

Gustavo P. Mazzeo (Gerente comercial ITS, Argentina): We have had the best support we could have expected. The willingness to

solve problems of the staff has been crucial to achieve the success in a

project of 200 workstations.



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4. Who supports us?

Best product award at Voip2Day:

Jury:

* Olle Johansson (Edvina)

* Jesus Gumiel (Telefnica I+D)

* Nicols Gudio (Asternic)

* Alberto Sagredo (Avanzada7)

* Jos Mejas (AdamVozIP)

Collaborations:

Social Media Club, is aprestigious organization

specializing in the study of social media and

social network development, inside the

Massachusetts Institute of Technology (MIT).



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5. Portfolio of our products

Call Center Suite: Complete solution for call centers.

Auditor Suite: Supervision and control of Call Center on

real time basis.

Call Center Inbound: A specialization oriented to incoming

platforms.



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Adviser:

Screen display room designed

to show call center data in real

time.

Androdialer:

A dial robot oriented to make

massive calls without human

intervention.

Webservice:

Easy and intuitive integration in

XML format of the Asterisk

World to your CRM or CATI.


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6. To deepen

Make a remote product presentation.Make a pilot in your platform.

Studies of cost, performance and obtained functioning.

Arrange a visit to one of our centers in production.

We will be happy to help you to learn more about our

application:



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7. Contact us

www.dialapplet.com

[email protected]

www.dialapplet.com/linkein

www.facebook.com/people/DialApplet

www.youtube.com/user/dialapplet

Duque de Gaeta 44, 46022 Valencia, (Espaa -Europa)

(+34) 96 381 43 15

We want you to know us more:

Our time zone is Central European and our sales office hours are from 9:30 to 14:00

and 16:00 to 18:30, Monday to Friday, except holidays.


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