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Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th , 4:30PM Patti West, Longmont Dept. of Public Safety Nancy Clanton, Clanton & Associates, Inc. Brent Protzman, Ph.D., Lutron Electronics, Inc.

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Page 1: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center

Wednesday, April 27th, 4:30PM

Patti West, Longmont Dept. of Public Safety

Nancy Clanton, Clanton & Associates, Inc.

Brent Protzman, Ph.D., Lutron Electronics, Inc.

Page 2: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

1. Summarize the specific challenges with 24/7 high-stress

computing work.

2. Describe methods of system design for tunable white solutions

in shift work environments.

3. Compare occupant preference of four different lighting design

approaches.

4. Identify opportunities to improve these visual environments

while responding to very specific occupant needs.

Learning Objectives

Page 3: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Goals of the Project

Page 4: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Existing: Illuminance and CCT measurements

100% track lighting on

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1 2 3 4 5 6

CCT, [K]

Illuminance, [lux]

Measurement Point

DAY - Illuminance NIGHT - Illuminance DAY - CCT NIGHT - CCT

Page 5: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Track lighting off

2000

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1 2 3 4 5 6

CCT, [K]

Illuminance, [lux]

Measurement Point

DAY - Illuminance NIGHT - Illuminance DAY - CCT NIGHT - CCT

Page 6: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

HDRI luminance mapping

Day and Night Conditions: 100% track on

Page 7: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Existing Conditions Subjective Evaluation - GLARE

Daytime –

Windows

Nighttime -Computer

Screens

- Light sources

Page 8: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Existing Conditions Subjective Evaluation

Daylight

- Loves Views

- Hates Glare

Wants Personalized Controls in

workstations

Page 9: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Experiment Set-up

• 4 new, 4 control

• Day/night shifts

• 2+ weeks long

• Subjective

evaluation

• Data on spectrum

and intensity – real

time

Page 10: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Experiment Equipment Layout

Page 11: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Room layout

Page 12: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Respondents' Scheduling

Page 13: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Subjective Evaluation (sample)

Page 14: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Subjective Evaluation (sample)

Page 15: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Lighting Controls Setup

Page 16: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Lighting Controls Setup

Separate color

channels

Note: Automatic color temperature and intensity changes based on

timeclock are possible, but were not utilized in this study.

COOL WARM

Page 17: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Lighting Controls Setup (alt. options)

INTENSITY CCT

Separate intensity and

CCT channel

Note: The setup shown above was not used in this study.

Page 18: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Lighting Controls Setup (alt. options)

Separate color

channels

OFF

Cool

Warm

Note: The setup shown above was not used in this study.

Full ON

Page 19: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Lighting Controls Setup (alt. options)

INTENSITY

Cool

Warm

Separate intensity and

CCT channel

Note: The setup shown above was not used in this study.

Page 20: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Subject Description

20 subjects (14 Female, 6 Male)

Note: 15 of 20 subjects reported at least one of below

Page 21: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Results: Example CCT Manipulation

Nig

ht

Da

y

Page 22: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Nig

ht

Da

y

Results: Example Intensity Manipulation

Page 23: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Results: CCT Preference

3

Workstation #

4 5 6

Page 24: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Results: Intensity Preference

3

Workstation #

4 5 6

4.3W

3.8W9.8W

7.0W

Max = 27W 8W 24W 44W

Page 25: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Results: CCT by Time of Day

Night Day

Page 26: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Results: Intensity by Time of Day

Night Day

Page 27: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Results: CCT by Gender

(n=14) (n=6)

Page 28: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Results: CCT by Age

(n=2) (n=1) (n=6) (n=3) (n=8)

Page 29: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Results: CCT by Self-Assessed Complications

(n=8)

(n=6)

(n=4)

(n=7) (n=3)

Page 30: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Results: CCT by Employee

Difficulty

Sleeping

Page 31: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Results: General Assessment

Page 32: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Results: Overall Lighting Preference

Workstation 6:

“Best illumination of the workspace with minimal

shadows or reflection, excellent range of adjustment,

absolutely no eye strain”

3 4 5 6

Page 33: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Results: Overall Workstation Preference

3 4 5 6

Page 34: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Results: Summary

• Most adjustments were made between shifts

• All solutions resulted in similar energy usage

• Overall, preferred electric lighting color did not vary much from

day to night

• Overall, preferred electric lighting intensity was higher at night

• Employees that indicated trouble falling asleep had generally

kept their lights at a cooler color

• Employees that indicated trouble staying awake had generally

kept their lights at a warmer color

• Overwhelming preference to control both the intensity and the

color of electric lighting

• Workstation 6 (indirect pendant) lighting was preferred and

the only lighting that was considered comfortable

Page 35: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Evaluation Feedback – What they did not like

• Downlight (too glary,

bright, harsh)

• Existing track lighting

(too bright)

Page 36: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Evaluation Feedback – What they liked:

• Indirect pendant (uniform, low glare lighting)

• Lighting behind computers (monitors less bright)

• Personal controls for dimming and color tuning

• Warmer CCT

Page 37: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Evaluation Feedback – Other Feedback:

• Monitors blocked the back panel lighting

• Sunrise causes glare

Page 38: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

What next?

• Combine strategies (indirect lighting with

personalized lighting)

• Personalized controls

• Shading options

Page 39: Dial in the Spectrum - Lutron Electronics...Dial in the Spectrum: Exploring Tunable White Lighting for a 911 Call Center Wednesday, April 27 th, 4:30PM Patti West, Longmont Dept. of

Please remember to

complete the

course evaluations.

Thank you.