diagram170

ARTCOM PT CENTER

ARTCOM PT CENTER

ARTCOM PT CENTER

ARTCOM PT CENTER

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ARTCOM PT CENTER

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ARTCOM PT CENTER

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ARTCOM PT CENTER

ARTCOM PT CENTER

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ARTCOM PT CENTER

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ARTCOM PT CENTER

ARTCOM PT CENTER

ARTCOM PT CENTER

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ARTCOM PT CENTER

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ARTCOM PT CENTER

ARTCOM PT CENTER

ARTCOM PT CENTER

ARTCOM PT CENTER

ARTCOM PT CENTER

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ARTCOM PT CENTER

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ARTCOM PT CENTER

ARTCOM PT CENTER

ARTCOM PT CENTER

ARTCOM PT CENTER

ARTCOM PT CENTER

ARTCOM PT CENTER

ARTCOM PT CENTER

ARTCOM PT CENTER

e-Marketing

E-CRM

e-Marketplace

SCM

Supplier Customer

Supplier Customer

협력업체 및 고객 네트워크를 통합 , 상호간의 정보를 공유하고 협력을 강화함으로써 효율적인 Order Fulfillment 를 수행하고 고객 니즈에 신속하게 대응

e-Business Value Chain

Consulting

Marketing

Contents

FlashDesign

Coding

CTI

UMS

Mailing

ServerD/B

Creative

Interaction

System

ebiz Integration

StrategySopping

eCRM

IRM

VOC/RMS

e- Learning

Interactive Full Service통일된 프로세스 기반하에 ebiz 전략수립 , 개발 및 솔루션을 통합하여 구축

eSolution

eBiz Sector & Solution 사이버아파트 포탈사이트 구축 하이테크 도시건설에 필요한 eSolution 인프라 구축

LIFELIFE

SystemSystem

INFORMATIONINFORMATIONCOMMUNICATIONCOMMUNICATIONTechnoVillage

공과금 / 민원서류

공지 / 주민신고 / 처리

쇼핑 / 공동구매 / 예약

반상회 / 동호회

영화 / 연극 / 음악

화상회의 / 통화시스템

Mail+SMS+Fax+ 메신저

테크노빌리지 뉴스

생활토탈 정보

사이버교육

정보 종합 DB 검색

원격 경비시스템

원격진료시스템

재택근무시스템

홈뱅킹 / 홈트레이딩

Supplier

Supplier

Supplier

stockholder

Employees

On-line

Off-lineSCMERPIPS

EIP/KMS/GW

IRM/RMS/PRM

WebSiteCRM/CPPartners

eBusiness Transformation eBusiness Transformation

eBiz Total Service

eBizStrategy

eBizStrategy

eBizOperation

eBizOperation

eBizConsulting

eBizConsulting

Planning

Contents

Solution

Marketing

eBizBuilding

eBizBuilding

eBiztotal service

eCompany 가치체인망

SCM/IPS

DW/CRM

Customer Stockholder

Supplier

eCompany

IRM/RISGW/KMS

ERP/EIP

고객 Data 의 Integration

Enterprise CRM

eCRM

Data Warehousing/Integration

Web LogData

Data Base

TransactionData

CustomerProfile

SM MU

SI MU NI MU

R&D MU

eBizTotal Service

eBiz Total Service

통합회원관리 및 활용방안

e-CRMe-CRMService Sales

CRMData Warehousing/Integration

SMSChannel

SMSChannel

Web FAXChannel

Web FAXChannel

eMailChannel

eMailChannel

Web SiteChannel

Web SiteChannel

Post channel

Post channel

Consumer

InvestorPurchaser

Analyst

The pressClub

투자자충성고객

미래고객

Marketing

Customer Interaction PlatformsInteraction Management Infrastructure

E-Mail

문서

EDMS

GW

자료실KMS

2 단계 ( 시스템 연동 )

ERP

1 단계 ( 솔루션 개발 )

CRM

SCM

E-Planning

Office Management System Office Management System

자산관리 고객관리

업무관리인력관리

손익관리

e-Supply chain Management e-Customer Relationship Management

E-biz transformation

System

- 고객 정보 , 고객 관계는 전략적 자산- 다양한 채널을 통합한 고객 서비스 제공

- 파트너와의 협력은 전략적 자산- Supply Chain 를 활용한 경쟁 우위 확보

e-Business Perspective

46%

22%

19%

Source: Executive Issues Survey CEO Global Business Study The Alexander Group, Incorporated,

전략적 제휴

신상품

신규 고객 유치

기존 고객의 유지

기업 인수

7%6%

Summary

현재 기업의 주요 관심은 ?

CEO 의 주요 관심사 변화 비교CEO 의 주요 관심사 변화 비교 향후 수익 원천에 관한 설문결과향후 수익 원천에 관한 설문결과

1 원가 경쟁력2 고객 니즈의 변화3 주주의 가치4 규제 / 탈 규제5 산업 Restructuring

6 새로운 경쟁자들7 세계화 (Globalization)

8 환경적 이슈9 지정학적 (Geopolitical) 이슈

과 거

1 고객과의 관계2 원가 경쟁력 3 정보기술의 효과적인 활용4 변화 관리5 주주의 가치6 수익의 증가7 산업 Restructuring

8 세계화 (Globalization)

9 부가가치된 공급자와의 관계 (Value-Added Supplier Relationships)

현 재

창조적 지식국가 구현창조적 지식국가 구현

디지털지식정보자원확충

표준화 및기술개발

지식정보 자원유통활성화 법 - 제도 정비

국가 지식정보 자원관리의 비전과 목표

지식정보자원관리체제 정비

출처 : 정보통신부 자료

StrategyStrategy ContentsContents SolutionSolution

Brand A Brand B

마케팅 ( 홍보 ) 및 비지니스 채널화

Ebiz 기반의 웹사이트 통합 전략 제고

장기적 안목으로 통합 시스템과 솔루션 검토

사이트 통합 리뉴얼 프로젝트

Brand C

Summary Summary- 웹사이트 리뉴얼 목표- 웹사이트 리뉴얼 목표

Integration Branding & IdentityIntegration Branding & Identity

Off-line 과 On-line Business 연계를 위한 단계적 접근웹사이트 및 시스템 통합 설계에 따른 비용절감 효과 제고WCMS 와 e-CRM 솔루션 구축

1. 7 개 계열사이트 통합구축 ( 통합 아이덴티티 제고 )

2. Web Solution 구축과 시스템 업그레이드 병행

Off line Business 와 On line Business 의 최적화

Vision

Mission

Planning

1. Summary - 웹솔루션 도입에 따른 비젼과 미션

Sales TeamSales Team

System Team

System Team

ConsultingTeam

ConsultingTeam

SI MU SI MU

NetworkTeam

NetworkTeam

AutomationSystemTeam

AutomationSystemTeam

EnterpriseNetwork

Team

EnterpriseNetwork

Team

NI MUNI MU

eBizeBiz

CRMCRMEIPEIPR&DR&D

eBiz Collaboration Network eBiz Collaboration Network

Publish

Interact

Transact

Integrate

• Customer Information Access• HSE Communication

• Customer and Technical Support• Supplier Relationship Management

• Electronic Order to Cash• Electronic Procurement• Supplier Bidding & Selection

• Integrated Planning and Forecasting• Integrated Plant Management

출처 : 앤더슨 컨설팅

e-Business 구현 단계 _Fulfill Demand

eOffice

eConsulting

eVenture eSolution

eCompany

Business Domain Business Domain

• eBiz Strategy Consulting.• eBiz Management Consulting• eBiz Restructure Consulting

• eCRM(Web call center)• eCommunity• eFAX(Dial Fax)• eIRM• WCMS

• Real estate portal • Network swap service• Internet Fax • Tour portal • Internet broadcasting • Community portal

• EDMS• GroupWare• Enterprise Knowledge• Internet Purchasing System

• 직원의 근태 및 야근관리• 직원의 인사평가 및 경력관리• 장비와 비품관리

• 직원의 근태 및 야근관리• 직원의 인사평가 및 경력관리• 장비와 비품관리

• 개인별 팀별 업무관리• 영업 및 손익관리• 프로젝트 및 리스크관리

• 개인별 팀별 업무관리• 영업 및 손익관리• 프로젝트 및 리스크관리

eOffice Solution Planning

인력관리의 최적화

업무관리의 효율화 일일업무 프로젝트 관리 일정관리 업무검색…..

업무관리업무관리

예산 ( 원가 ) 관리 경비관리 매출 / 매입 관리 교육비 관리 ….

손익관리손익관리

근태관리 교육관리 이력서관리 인사평가관리 ……

인력관리인력관리

고객사 관리

영업망 관리

협력사 관리

명함관리…..영업관리영업관리

45%

15%5%

35%

• 업무관리 접속률이 높게 나타남 .

KMS

EIS

EDMS

SCM

CRM

Solution & Service - SI Development & Solutions

GW

ERP

How convenient would it be, if we can view all the numerous information scattered on the internet,such as Intranet, GroupWare,(ERP),(CRM),(SCM) gathered in single screen?

Electronic Decision Making

E-mail

E-board

Schedule Management

MIS

Name Card Management

CareerManagement

HumanRelationship Management

Survey

messenger

GWeagleOffice

Solution & Service - eagleOffice

DefenseDefense, the Agency for nationalsecurity institution etc.

Finance Bank, Insurance, Security, Credit Card, Investment Trust etc.

ChemistryPetrochemical, heavy chemical/explosive/energy etc.

Service Distribution /service/leisure/educational institution etc.

Public sector Government organization/

government investment institution etc.

Industry Machine, construction, assembling,

equipment etc.

SI MU Business

Fields

Business Fields : SI MU

Company Organization

CompanyOrganization

eBizSolution

ConsultingInternet

Biz

System

PACS

ERP

CRM

EIP

Mailing

B2Emall

IntegrationDevelopers Web Service

EnterpriseSolution

Business Fields : SI Development & SolutionsBusiness Fields : SI Development & Solutions

Organization Organization

Planning & PublicSupporting Team

President & CEO

• CS team• Biz 1 team• Biz 2 team• Biz 3 team

• Sales 1 team• Sales 2 team• SI System team• SI Develop team

• Sales 1 team• Sales 2 team• Automation team• Network team

• Consulting 1 team• Consulting 2 team• Consulting 3 team

• eBiz team• Solution team

SI MU INFRA MU Consulting MU R&D MUBSP MU

Organization Organization

INFRA MU• sales 1 team• Sales 2 team• Automation team• Network team

Consulting MU • Consulting 1 team• Consulting 2 team• Consulting 3 team

R&D• eBiz team• Mbiz team

SI MU• Sales 1 team• Sales 2 team• SI System team• SI Develop team

BSP MU• CS team• Biz 1 team• Biz 2 team• Biz 3 team

Channel EnhancementChannel Enhancement

Value Chain IntegrationValue Chain Integration

ConvergenceConvergence

Industry Transformation

Industry Transformation

• 소액 투자로 다소의 매출 증대• 온라인상에서 고객의 행동을 학습

• 비용 절감• 매출 증대• 공급업체와의 Win-Win 관계

• 가치 창출 활동에 집중• 제품 및 서비스의 재구성 ( 예 : 개별화 )• 최초 진입자의 이익 , 시장 지배 사업자

• 핵심역량 및 경쟁력의 확보

출처 : PwC

eBusiness 의 기회요인

EUROPE ASIA

N. AMERICA

S. AMERICA

OCEANIA

AFRICA

SCM

ERP

EKP/EIP

eBiz Solution 수출현황 eBiz Solution 수출현황

EUROPE ASIA

S. AMERICA

OCEANIA

AFRICA

Global network Global network

Los AngelesARTCOMPT(AMERICA), INC.

TEL : 1-714-999-8990 FAX : 1-754-999-9901

N. AMERICA

e- Company System Network e- Company System Network

SCMSystem

SCMSystemEKP/EIP

System

EKP/EIPSystem

CRMSystem

CRMSystem

• Supply chain Integration• Enterprise Knowledge• Information Portal

• Customer DB Integration

Technology & Communications Infrastructure

eBiz Solutions eBiz Integration eBiz Strategy

B2EB2B B2CB2M

Product Leadership Relationship management

e-Business Transformation

e-Business planning e-Business planning

충성고객 잠재고객 휴면고객

CRM 도입효과

마케팅부문 : 마케팅 정보 시스템 구축으로 타겟팅 효과 향상 마케팅부문 : 마케팅 정보 시스템 구축으로 타겟팅 효과 향상

영업부문 : 전산 정보의 통합 활용으로 보다 빠른 고객 응대

영업부문 : 전산 정보의 통합 활용으로 보다 빠른 고객 응대

eBiz Solution analysis _CRM eBiz Solution analysis _CRM

AnalyticalCRM

CollaborativeCRM

OperationalCRM

Data WarehousingIntegration

협업 CRM 은 분석과 운영시스템의 통합

전방위 업무를 지원하는 시스템

데이터 마이닝 기술이 이슈

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