Introduction

Originally founded in 1969 to deliver documents between San Francisco and Honolulu, the company expanded its service throughout the world by the late 1970s.

DHL Express is a division of Deutsche Post providing international express mail services.

Its supply chain business has been built largely on acquisitions which have included such names as Danzas, AEI, Airborne, ASG, Nedlloyd and most importantly Exel.

On 14 December 2005 Deutsche Post announced the completion of the acquisition of Exel plc, becoming the global No. 1 in air freight.

When integrating Exel into its Logistics division, it added its well-known DHL brand acquired with the purchase of DHL Express to form the name DHL Exel Supply Chain.

During 2009, Deutsche Post AG rebranded its trading name from "Deutsche Post World Net" to "Deutsche Post DHL" and subsequently dropped "Exel" from the Supply Chain branding.

DHL-India•DHL began operations in 1983, had revenues of Rs. 287 crores in 2001-02 and services 13,000 locations in India.

•On Sept. 12, 2002, DHL Worldwide Express acquired 62.8% stake in Blue dart to increase their presence in India.

•DHL owns and leases 250 aircrafts globally and this gave a boost to the Indian logistics industry through the Blue Dart DHL alliance.

•Both companies deploy the latest e-Business technologies, thus supporting Internet-based supply chain management systems of customers.

www.dhl.co.in

WHAT IS DHL SUPPLY CHAIN?• DHL Supply Chain offers customized logistics solutions for your entire

supply chain.• Complete perspective -- from manufacturer/supplier to retailer to

consumer – enables you to achieve operational excellence at every stage.

• Services range from consulting and design, to management and execution.

• DHL Supply Chain has two main businesses: its contract logistics business includes ground-based supply chain management services such as warehousing and distribution assembly, and just-in-time services.

• Its freight management business includes airfreight and ocean freight forwarding customs brokerage and multimodal services .

SERVICES OFFERED BY DHL

Services offered at DHL are categorized as DHL ExpressDHL SolutionsDHL Global Forwarding

Freight transportation

• Ocean freight • Air freight• Road and rail freight• Cold Chain Road Freight• Intercontinental Direct Distribution Solutions

with DHL DOOR-TO-MORE

Ocean freight • DHL Global Forwarding’s worldwide network enables door-to-door movement,

visibility and control of all international ocean freight.• DHL Global Forwarding is not only a leading Ocean Freight forwarder but through

Danmar Lines, our own NVOCC (Non Vessel Operating Common Carrier) we can act as your virtual carrier for both LCL and FCL.

• DHL can consolidate your LCL (Less than Container Load) shipments or arrange for your FCL (Full Container Load) needs.

• DHL’s tracking & tracing system provides full transparency along the entire supply chain

• DHL Global Forwarding’s worldwide team uses the latest freight forwarding shipping tools, which you can rely on to manage your shipments’ specific needs.

shipments Full container load

Less than container load

Air freight• As the global leader in air freight, carrying 12% of the total worldwide

market• Our air freight operations are managed through our own network

including 7,000 specialists in 600 offices from over 150 countries worldwide.

• All logistics processes from pick-up to delivery are supported and controlled by leading-edge information management systems and provide the customer with full information transparency

• Air freight traffic has been forecasted to grow at an average annual rate of over 5.9% for the next two decades, according to the 2010/2022 Boeing World Air Cargo Forecast

Flexible capacity

• DHL Air Premium• DHL air value• CHARTER• DHL SEAir• Hand carry capabilities

RAIL AND ROAD FREIGHT

• DHL Freight is your flexible partner for overland transport across Europe, parts of the Commonwealth of Independent States (CIS), North Africa and the Middle East.

• DHL ensure reliable and efficient domestic and international transportation for customers of all sizes.

• Our comprehensive overland transportation service comprises more than 170 road terminals in more than 40 countries, over 3,500 weekly international departures, door-to-door tariffs and full tracking capability, all supported by customs experts in more than 275 offices.

Cold Chain Road Freight

• DHL COLDCHAIN is a dedicated, fully monitored and temperature controlled service for volumes of less than truckload (LTL).

• It covers the whole of Europe and is designed to meet everything the Life Sciences and Health industry requires, in terms of temperature control, security and handling.

• DHL COLDCHAIN services cover the range of refrigerated (2 – 8° Celsius) as well as controlled ambient products (15 – 25° Celsius).

• Throughout the journey, the temperature of the pharmaceuticals is continuously measured and transmitted via GPS. With our state of-the-art IT tools,

• the customer is pro-actively informed of the status and temperature of all shipments during the entire journey.

• All warehouses and cross docking stations are GDP compliant and specifically equipped to guarantee continuous temperature control.

WAREHOUSE AND DISTRIBUTION

• DEDICATED OPREATIONS• SHARED OPERATIONS• TRANSPORTATION MAMAGEMENT• WAREHOUSE MANAGEMENT SYSTEM

Warehouse & distribution

They offer every combination of warehousing solution that your supply chain might require, including:

• Finished Goods• Temperature-controlled• Raw Materials• Bonded• Automated• Ambient

Customs, security and insurance

• Dlf custom service• Freight security• Air – ocean cargo service• Road fright insurance

Supply chain

International supply chain• International supply chain consultancy and solution design• Control tower services, managing the operation and

providing supply chain visibility• Origin management including consolidation, vendor

management and value added services• Freight management across all modes: Road, sea, air, rail,

sea air and carrier neutral• Destination management: De-consolidation, port to

destination center, and destination center by-pass services.

DHL- WORK FLOWINDIVIDUAL CUSTOMERS CORPORATE

CUSTOMERS

DHL OFFICE

CENTRAL LOCATION OFFICE

DROP

DHL PACK

PICKUP DROP

LOCAL OR NATIONAL /

INTERNATIONAL

DISTRIBUTIONLOCAL

REGION SORTING AND BULK PACKING

REGIONAL HUB

DISTRIBUTION IF LOCAL

TRUCK

A

DHL -WORK FLOW (Contd.)

Cargo or Courier

Airport

Destination / Hub

cargocourier

Blue Dart Flights

Air India or Kingfisher Passenger

Destination Warehouse

Destination

truck

truck

Destination found?

yes

DHL Office at Destination

no

Reverse logistics to

sender

A