Go Mobile and Embed ServiceJon PappasDirector, Product Managementjpappas@salesforce.com

Safe harbor statement under the Private Securities Litigation Reform Act of 1995:

This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Safe Harbor

Jon PappasDirector, Product ManagementSalesforce Desk.com

Deliver Fast, Awesome Customer Service with Desk.com

Work Smarter and Faster 360° Customer ViewsUp & Running in Days

All-in-One Support Solution for Fast Growing Companies

CSATKnowledge

BaseSelf-ServiceMobileCase

ManagementSimple Setup

ProductivityTools

Business Insights

IntegrationMulti-Channel Support

Multi-brand Support

Satisfied Customers Are Loyal and Spend More

have spent more due toPositive Customer Service interactions

75%

Source: Gartner, Agenda Overview for Customer Strategy and Experience Management, Jan 2, 2013

What do we mean when we say Mobile?

Mobile at Desk.com

Mobile AgentsMobile End-Customers

Mobile Customers

Your Customers Are Mobile

Mobile Customers

Desk.com Mobile SDKEmbed the Desk.com Knowledge Base directly into your native mobile app, quickly and easily.

Demo! - Desk.com Mobile SDK

● Group of friends, Hawaiian natives, decided to start a Hawaii travel destination service called “Aloha Adventures”

○ Best things to do during your stay!○ Deals on adventure packages○ Inside advice from locals

● Created a Mobile app to help customers plan their stay.

ALOHA ADVENTURES

Mobile Customers

Your Agents and Admins Are Mobile

Admins and Agents

Mobile Admins and Agents

Desk Mobile AppsiOS and Android Mobile apps designed and streamlined for end-to-end case management.

Demo! - Desk.com Apps

● Admins use to help triage incoming cases and to keep tabs on unresolved issues.

● Agents can get back to customers ASAP on the easy questions using Macros or to reassign to other agents for help.

● And much more...

ALOHA ADVENTURES

Let’s hear from one of our customers...

Nate SkinnerChief Customer OfficerCampaign Monitor

Campaign Monitor is simple & elegant email marketing for business

Drag and drop email builder

Out-of-the-box mobile readiness

Optimization and testing tools

Advanced personalization

Built for business

Campaign Monitor is the #1 email marketing app for Salesforce

Track every mass email activity in the Salesforce contact record

Measure the success of your email marketing campaigns

How Campaign Monitor Uses Desk.com

LabelsRouting & High Priority

Finding Cases on the go

AnalyticsMonth/Month Trending

Channel Variability

Global Team PerformanceIndividual Agent ProductivityResolution by Region

How Campaign Monitor thinks about Mobile

Looking forward: hyper-targeted, personalized email

Integrations:Send hyper-targeted emails based on data

from other systems

Automation:Send the right email at the right time

What’s Next for Desk Mobile?

Desk Mobile - Product Roadmap

360 degree view of customerDesk Connect with SalesforceCustomer ListsCompany ListsOpportunities

Self Service and SDKContent Editor v2SSO for Portal UsersIn-App Chat

Admins and AgentsMobile Dashboards

One last word... don’t forget!

Small & Medium Business Keynote

Thursday, September 17 at 2PM3rd floor, Moscone West

Brian MillhamPresident, Global Commercial Sales

Tony RodoniSVP, Small Business

Leyla SekaGM, Desk.com

Anne DelSantoEVP, Global Solution

Engineering

See more of Desk.com:• Desk.com Booth and #joinclubdesk! – Moscone North,

Expo• SMB Zone, Moscone West, 3rd floor (“Keep” station)