devops and culture cocktail party 0913
DESCRIPTION
Organizational culture plays a major role in adopting and adapting Service Management processes. Given the uptake of multiple frameworks, standards and practices, IT has actually evolved into a multi-cultural society, each with its evangelists and detractors. This presentation provides the ingredients for a potent “IT Culture Cocktail” using DevOps as the mixer. Come join the party and become an “IT Culture Mixologist”.TRANSCRIPT
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Devops and The IT Culture Cocktail Party
DevOps ITSM Agile
Jayne Groll ITSM Academy @ITSM_Jayne
LinkedIn Profile
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About Jayne Groll
Former IT Director (not a developer) Co-founded ITSM Academy in 2003 ITIL Expert, ISO20000 Consultant Certified Scrum Master Certified Process Design Engineer
(CPDE) Our Team!
Me ITSM Academy @ITSMAcademy
LinkedIn Page
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Have you heard about
DevOps?
Which ITIL processes have you
implemented so far?
I just saw an awesome tool demo
Awesome IT Conference 2013
Lots of talking, but who is listening?
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In DevOps, we talk a lot about culture
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But IT is actually a multicultural society
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Each culture has its loyal fan base
And it’s detractors
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Which results in a lot of conflicting messages
ITIL is too commoditized
DevOps lacks a standard of
practice
More tools! Better tools!
I’m so confused!
Agile is only for developing software
IT Guy
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Are you suffering from a cultural divide?
Dev Ops
Brent
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It’s time to belly up to the bar
And become a DevOps culture mixologist You can create an awesome IT culture with ingredients from
the top shelf of each framework, standard or approach
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Ingredient 1: “Git R Done” Scrum
Agile is not just for software development anymore Project management Content development Agile service management Complex workflows
Lots of non-developers are becoming Certified Scrum Masters
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Pair it with a Kanban Board
Simple, yet powerful Could we use it for
− Change and Release Management (Phoenix)?
− Other ITSM processes (Problem?) − Standard operational workflows
Everyone should play the Kanban game!
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Ingredient 2: ITSM
It’s not a four letter word! (OK it is, but… ) It’s vital for the “ever after” Can be made more agile through
change models and kanbans Is only bureaucratic if you make it
that way It’s non-prescriptive
None of the ITSM frameworks are perfect or complete but there’s some really good guidance!
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Lots of buzz about DevOps and ITSM
Good news from #gartneriom that #devops and #itil can work together :)
DevOps and ITSM Are Not at Odds by @RealGeneKim http://ow.ly/m6rzu #DevOps
How to fix TD ... Rename "Product Owners" to "Service Owners" and then make them wear pagers
Join us for our 6/18 webinar w/@:XXXX "How Can YOU Make #DevOps a Reality?" #EntArch #IT #PaaS
Is Release Management the Devops process?
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Ingredient 3: Automation
Pair your tools with strong measurements and metrics
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The not-so-secret ingredient: DevOps
DevOps is all about people The way they think The way they interact The way they behave The way they work The way they perceive themselves and
their colleagues
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Add a splash of common vocabulary
How about a universal DevOps glossary? Start with the “cookbook” Evolve through crowd-sourcing
(e.g., Urban Dictionary) Integrate and align with other frameworks
and practices
DevOps
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And you now have the IT Culture Cocktail
Ingredients: 1 part “get r done” Scrum
− Paired with a Kanban board
1 part process improvement (ITSM) 1 part cool tools (Automation)
− Paired with meaningful metrics
2 parts culture (DevOps) Splash of common vocabulary Shot of alcohol of your choice
Shake, don’t stir. Serve daily. It gets more potent with age.
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A word of warning
Please do not use Kool-Aid in this recipe.
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So let’s embrace the differences
And create the kind of culture we all want to work within.
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Thank You!
Jayne Groll ITSM Academy
@ITSM_Jayne
LinkedIn Profile
EXCLUSIVE WEBINAR “Ripped from the Classroom”
The Service Desk of the Future
Donna Knapp, ITSM Academy’s Curriculum Development Manager &
Author of the 1st college textbook on Help Desk / Service Desk
October 17th at 11am EST
@ITSM_Donna