Devesh Sharma

Tel: +91 95425 95555 E-mail:devesh.adb@gmail.com Residence: Siri Enclave, Hyderguda, Attapur, Hyderabad - 500048

CAREER SUMMARY

Talented professional with over 12 years of experience in different segments like Lean, Six Sigma, Business Process re-engineering, Consultant, Continuous Improvement, Communications, Business Analysis, Project

Management, Strategic Planning,, Design and Business Intelligence

Summed up with excellent Technical, Analytical and Excellent Communication skills

CAREER OBJECTIVE

With a brilliant Lean six sigma records I wish to join a challenging role and prove my mettle in any demanding situations mainly as a Consultant, LSS Lead, Senior Manager or a Strategic Lead

» Enables me to give in efficient and effective solution that would help the organization to achieve the best

solution, which would increase its productivity and customer satisfaction » Specialized training in Process Management » Corporate Six sigma black belt certification

My Core competencies include

PROFESSIONAL PROFILE

Program/ Business Development Manager firmed to understand functional and nonfunctional requirements of the client and data gathering by using strong interpersonal communication, business analysis, presentational & organizational skills.

Business Analysis and Technical documentation – requirement gathering

Data Analysis and Quality testing process – analyze facts and identify defects in the process

Excellent communicator with over 2 years of experience in corporate and internal communications that includes drafting case study, newsletter, website content and Video on demand

Build excellent customer satisfaction through Client Interaction and setting expectations milestones

Possess expertise in Business data Reporting, Business Intelligence, UML, design test cases and use cases, Scrum and Agile based Project Methodology, LAMP, PHP, Dot Net technology and My SQL databases

Process and system analysis to identify gaps for the process improvement by following six sigma processes

Wide knowledge on Project management and proficiently reengineered the business processes & managed to bring in effective & efficient improvement to the business at large.

Technical documentation, Client Interactions and handling multiple clients are the strong skills possessed.

Excellent Decision making and implementing skills

Documentation and Reporting is a core strength

Project Management Six Sigma Black Belt Strategic Planning Business Intelligence Consultant Negotiation and Presentation Skills Project planning and Execution

Robotics Business Analysis Process Improvement Operations Excellence Six Sigma tools Project Execution Internal Communications

FUNCTIONAL EXPEREINCE& ACHIEVEMENTS

CPI Manager Nov 2014 – Present Deloitte Support Services

Hyderabad, India

Working closely with Deloitte leadership team in identifying opportunities for service excellence and process improvements

Enhancing customer experience through driving multiple projects internally to improve HR practices within Deloitte firms

Help the leadership team in drafting strategic plan and prepare CPI vision Implement process improvement by following six sigma methodologies through streamlining and

standardization of HR processes Gather requirements, identify appropriate solitons and work diligently with technology team in

building new tools and driving projects from scratch until deployment Work meticulously with multiple stakeholders and proactively address the need for change

management, prepare Project plans, communication and change management plan Responsible for Multiple reports, Metrics and data management and work closely with call center and

Knowledge management team to proactively address the emerging needs of new customers

Lean Six Sigma Manager April 2013 – Nov 2014 Johnson Controls Inc

Hyderabad, India

Being a Lean Six Sigma Manager at Johnson Controls India, I work with different process team to improve the existing process and work and enhance the responses. My Main responsibilities include

Process Improvement – to ensure the process is not worse than 4 six sigma and strive for bringing it to six sigma level

Strategic Planning – creating Account based Strategic Account Plans and ensuring the model is being operated with sustainability across the multiple clients and multiple building that we operate in.

Savings to client and Company – so far I have identified more than $300k within India Operations excellence by delivery error free service and programs to improve Customer experience Data Analysis with Minitab – this is the tool which I love and make sure I use the right technique to to

identify the hidden causes for any problems Corporate presentations and Communications

Program manager April 2011 – Jan 2013 Johnson Controls Inc

Cisco, Bedfont Lakes, Feltham, London

I am a Johnson Controls employee working at client location Cisco Systems. As a Program Manager my major responsibilities include internal and external Communication, drafting case study, newsletters, understanding Clients requirements, business analysis, data reporting and business intelligence. Main roles and responsibilities Include

Strategic Account Planning and Operational Excellence Programs Gap Analysis for the Client approval models with the Additional work tracking systems Quality management through and process improvement methodologies Process Improvement and develop Client Next generation intimacy programs Communicate with FM team, Technical team based in different parts of the world like EMEA, APCJ or

Americas with 88 Countries

Maintain robust communication plan and own Internal and External communication by enhancing new ways of communications like monthly videos, case studies, newsletters, blogs and voicemails

Consultant (Freelancing) Feb 2010 – Apr 2011 Multiple Projects

Cable Alliance, Animaroo.com, Myweddingblog.com, Business Consultancy

Profile Briefing: Handled multiple projects for various clients from different geographies like USA, Canada and UK

Client Interaction and designing scope of work document Functional and Non Functional Data gathering Quality testing for zero defects and process improvement plan Define Project Plan and develop Use cases and Quality testing use cases Using UML to create visual models of object-oriented software-intensive systems Coordinate with Technical team and lead the project during the complete SDLC process

Worked as a direct Business Analyst / consultant for all the three companies and completed all the web based applications successfully.

Noteworthy Achievements: » Completed Dot net and PHP technologies projects with coordinating the technical team. » Maintained a team of 20 members and successfully completed the project on time. » Realizing sales revenue from 0 to 440000.

Business Analyst Sep 2008 – Feb 2010 Option Matrix Info Tech P Ltd

Software Development, Hyderabad, India

Profile Briefing:

Client interaction, preparing technical documentation, client relations, new business and client satisfaction was thoroughly maintained during this work tenure. IT sales and IT Business Analyst role was completely defined & strategies to get more business were introduced.

Key Roles and responsibilities

Design Software development Life cycle of the project Quality testing for zero defects and process improvement plan Interact with client and gather functional and nonfunctional data information Analyze the data and client requirement and develop a project plan Design Test cases using MS Visio and make the graphical representation of the data Prepare technical document and scope of work document for the project Handle Multiple project with a team of more than 8-9 people Prepare workshop for the technical team and involve client for open forum discussions and develop

training for the new team members who have joined the running projects Derive strategies to complete complex projects within tight deadlines

Noteworthy Achievements » Completed 11 Projects Successfully as Business Analyst » Handled multiple clients and multiple projects at single point of time » Maintained a high end client satisfaction level and generated 2.3 million worth new sales with the existing

client base

Operations Administrator April 2008 – Aug 2008 Microsoft India

Global IT Services, Hyderabad, India

Profile Briefing: Experienced administrator with strong organizational skills, attention to detail, and meeting deadline through reporting systems and procedures to maximize workplace efficiency and boost profits.

Noteworthy Achievements » Developed the Business Perspective for the East India Client. Conducts seminars and workshops on

developing business and administrative perspectives, constructive team building techniques, organizational structure and management profiles.

Business Development, Entrepreneur Jan 2005 – March 2008 WD dealer for ITC Limited,

FMCG and Diverse Products, Hyderabad, India

Profile Briefing: Being a Wholesale distributor at Adilabad Region, I generated high sales by establishing and managing distribution network in the Adilabad region. Worked for quality management and identifying defects in the business process. Develop model to sale and retain best quality products. Performance areas include strong marketing and sales management skills in FMCG, Cigarettes, Foods and personal products. Successful background in development of strategic planning, analysis and Key contributor to major new product launch programs.

Noteworthy Achievements: » Led Franchisee owners to achieve unsurpassed sales goals through quality management and process

improvement trainings in areas of direct sales strategies, client relations and business management, capturing the no.1 sales territory position in the Telangana region in 2006, 2007.

» Managed an inventory budget in excess of Rs. 3 million realizing a 100% Return on Investment (ROI). » Exceeded sales quotas by 35% throughout tenure, averaging 4 million in annual sales and earning several

awards in recognition of performance. » Turning around an underperformed sales team by improving team work and motivation, resulting in 320%

TECHNICAL SKILLS

Proficient with Microsoft Office tools namely Access, Excel, Outlook, PowerPoint and Word, Lotus Notes, SQL

database, Basics of PHP and Dot net, UML, SDLC and basic knowledge on Business Objects

ACADEMICS

Post Graduate Diploma in Business Administration Systems and Marketing 2005 From Siva Sivani Institute of Management, Komaplly, Hyderabad (aff: Delhi University)

Bachelor of Commerce in Business Management 2003 From Kakatiya University Diploma in Computer Systems 2001 From Aptech computer education

A Level in -------- 2000 From State Board of Intermediate, Adilabad, Andhra Pradesh

GCSE 1998 From St. Joseph’s Convent High School, Adilabad

FURTHER DETAILS

Date of Birth : 12th April 1983 Gender : Male (Married) Nationality : Indian Passport : Available

Languages Known : Can speak read and write fluent English, Hindi and Telugu References : Qualification and work related documents and references available on request