DEVELOPING THE AOS

Richard Hilton

Business Development Manager

Approved Operator Scheme

A Difficult year…

• Tightening our Belts

• Uncertainty in the proposed legislation

AOS

•Higher profile – greater interest

•Membership Profile

•Changing

is Growing…

Developing the Code

•We can do this•A living document:

-Adaptable-Provides the best outcome

How does this work?

•ASAP

•Improvements to the Code

•Operators Guide

But it’s not all about the Code…

• We want to offer more

• Operator insurance

• PR assistance

• Legal helpline

• What do YOU want?

BPA Sector Research Project

• Contacted by Skyblue

• Completely confidential and anonymous

Benefits

• Authoritative voice when working with Government, other stakeholders and media

• Members can benchmark their business

• Future trends can be identified

• Members needs can be clarified

COMPLYING WITH THE CODE OF PRACTICE

Peter Beasley

Compliance Manager

Approved Operator Scheme

Compliance Team

• Who we are?

• The Compliance Manager’s Role?

Dealing with Complaints

• Sources of Complaints

• Process

What if I breach the Code...

Sanctions

• Why are they necessary

• Procedure

Future of Compliance

• Continuation of Annual Audits

• Legislation?

Reputation

“It takes many good deeds to build a good reputation, and only

one bad one to lose it.”

• Benjamin Franklin

THANKYOU

ANY QUEST IONS?