developing performance indicators

Northwest Center for Public Health PracticeNorthwest Center for Public Health PracticeUniversity of Washington School of Public Health and Community MedicineUniversity of Washington School of Public Health and Community Medicine

http://nwcphp.orghttp://nwcphp.org

Developing Performance Developing Performance IndicatorsIndicators

Carl Osaki, RS, MSPHCarl Osaki, RS, MSPH

Northwest Center for PH PracticeNorthwest Center for PH Practice

University of WashingtonUniversity of Washington



How do we know when we How do we know when we have successfully integrated have successfully integrated

the essential services?the essential services?

Performance Performance indicatorsindicators



What is a performance indicator?What is a performance indicator?

A A tool tool for identifying and for identifying and communicating the status of your communicating the status of your system’s performance.system’s performance.

It answers the question: It answers the question:

““How am I doing?”How am I doing?”



The SMART formula The SMART formula

SSpecific – one action verb?pecific – one action verb? MMeasurable – was it accomplished?easurable – was it accomplished? AAcceptable – are people committed cceptable – are people committed

to it?to it? RRealistic – is it politically feasible? ealistic – is it politically feasible?

Are there resources?Are there resources? TTime Bound – when will it be ime Bound – when will it be

accomplished?accomplished?



ExampleExample

““By December 31, train allBy December 31, train all

Environmental Health services Environmental Health services staff on how to conduct staff on how to conduct community environmental health community environmental health assessments”assessments”



SpecificSpecific

““By December 31, By December 31, traintrain all all




MeasurableMeasurable

““By December 31, train By December 31, train allall

Environmental Health services Environmental Health services staffstaff on how to conduct on how to conduct community environmental health community environmental health assessments”assessments”



AcceptableAcceptable

““By December 31, train allBy December 31, train all

Environmental Health services Environmental Health services staff on staff on how to conduct how to conduct community environmental health community environmental health assessments”assessments”



RealisticRealistic

““By December 31,By December 31, train alltrain all

Environmental Health services Environmental Health services staff on how to conductstaff on how to conduct community environmental health community environmental health assessments”assessments”



Time-boundTime-bound

““By December 31By December 31, train all, train all




WNV and the Essential Services in WNV and the Essential Services in Washington StateWashington State

1.1. Monitor health status Monitor health status -Perform mosquito trapping by 12/03 -Perform mosquito trapping by 12/03

2.2. Diagnose & investigateDiagnose & investigate -Develop case report forms and protocols by 6/03-Develop case report forms and protocols by 6/03

3.3. Inform, educate, & empowerInform, educate, & empower -Develop WNV webpage by 6/03-Develop WNV webpage by 6/03

4.4. Mobilize partnershipsMobilize partnerships -Develop agreement with US Army to perfect lab -Develop agreement with US Army to perfect lab

tests by 12/ 03tests by 12/ 03

5.5. Develop policies & plansDevelop policies & plans -Develop a statewide response plan by 6/04-Develop a statewide response plan by 6/04



WNV and the Essential Services in WNV and the Essential Services in Washington StateWashington State

6.6. Enforce rulesEnforce rules-Review adequacy of pesticide laws by 3/03-Review adequacy of pesticide laws by 3/03

7.7. Link people to needed servicesLink people to needed services-Hire a PH veterinarian by 12/03-Hire a PH veterinarian by 12/03

8.8. Assure competent personnelAssure competent personnel-Provide enhanced vector control training by 6/04-Provide enhanced vector control training by 6/04

9.9. Evaluate effectivenessEvaluate effectiveness -Appoint interagency oversight group-Appoint interagency oversight group by 12/03by 12/03

10.10. Conduct researchConduct research -Review activities of other states by 6/03-Review activities of other states by 6/03



Food Safety and the Essential Food Safety and the Essential Services in Oregon Services in Oregon

1.1. Monitor health statusMonitor health status -Develop a system to receive illness reports (6/02) -Develop a system to receive illness reports (6/02)

2.2. Diagnose & investigateDiagnose & investigate-Develop a process for timely investigations (5/02)-Develop a process for timely investigations (5/02)

3.3. Inform, educate, & empowerInform, educate, & empower-Appoint a Food safety advisory committee (12/02)-Appoint a Food safety advisory committee (12/02)

4.4. Mobilize partnershipsMobilize partnerships --Develop aDevelop a Process to identify stakeholders (6/02)Process to identify stakeholders (6/02)

5.5. Develop policies & plansDevelop policies & plans -Prioritize and rank food safety issues (6/02)-Prioritize and rank food safety issues (6/02)



Food Safety and the Essential Food Safety and the Essential Services in OregonServices in Oregon

6.6. Enforce rulesEnforce rules-Assure consistency of regulatory actions (12/02)-Assure consistency of regulatory actions (12/02)

7.7. Link people to needed servicesLink people to needed services-Develop an up-to-date referral directory (9/02)-Develop an up-to-date referral directory (9/02)

8.8. Assure competent personnelAssure competent personnel-Develop an on-going training plan (12/02)-Develop an on-going training plan (12/02)

9.9. Evaluate effectivenessEvaluate effectiveness-Put a quality improvement plan into place (9/02)-Put a quality improvement plan into place (9/02)

10.10. Conduct researchConduct research -Conduct research projects through grants or -Conduct research projects through grants or

partners (6/03)partners (6/03)



QUESTIONS & DISCUSSIONQUESTIONS & DISCUSSION

developing performance indicators

Documents