developing operations document for unified...
TRANSCRIPT
APRIL 2016
DEVELOPING OPERATIONS DOCUMENT FOR UNIFIED METROPOLITAN TRANSPORT AUTHORITY
(UMTA) AND URBAN TRANSPORT FUND (UTF) PC1B 1
MINISTRY OF URBAN DEVELOPMENT GOVERNMENT OF INDIA
FINAL OPERATIONS DOCUMENT FOR UNIFIED METROPOLITAN TRANSPORT AUTHORITY IN BHOPAL
The Ministry of Urban Development is the apex authority of Government of India at the national level to formulate policies, sponsor and support programmes, coordinate the activities of various Central Ministries, State Governments and other nodal authorities and monitor the programmes concerning all the issues of urban development in the country.
Sustainable Urban Transport Project (SUTP), an initiative of the Ministry of Urban Development, launched in May 2010, is a sequel to adoption of National Urban Transport Policy (NUTP), 2006. SUTP aims at building capacity in Indian cities and pilot projects with the concept of “priority for moving people, not vehicles”. It is financed by Government of India/ participating States & Cities and aided by World Bank, GEF and UNDP. The project’s funding, about INR 17.5 billion, is used in building capacity in Transport planning pan India and demonstration of six projects in different cities. Under technical assistance component of SUTP to improve National, State and local capacity to implement NUTP, various guidance documents are being developed and this operations document is a part of the same.
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 1-2
ACKNOWLEDGEMENT
National Urban Transport Policy (NUTP) of the Government of India (GoI) has been framed
with the objective to work towards sustainable urban transport in Indian cities. Ministry of Urban
Development (MoUD), GoI is undertaking the GEF-Sustainable Urban Transport Project (GEF-
SUTP) with support of the Global Environment Facility (GEF), World Bank and UNDP to create
a platform for working together with State/local governments towards implementation of NUTP.
The Project Management Unit (PMU), Project Management Consultant (PMC) and the
Consultants express their deep gratitude to MoUD for entrusting the responsibility for
development of operations document for Unified Metropolitan Transport Authority (UMTA) and
Urban Transport Fund (UTF) as part of the GEF-SUTP.
The Consultants are grateful to Secretary (MoUD) and Additional Secretary (MoUD) for
providing direction and guidance to the team time to time. The Consultants are also grateful to
OSD (UT) & ex-officio Joint Secretary and Director (UT – 1), MoUD for their many useful
suggestions, guidance and inputs during the course of development of the document.
The Consultants are grateful to Ms. Nupur Gupta (Task Team Leader World Bank), Mr. I. C
Sharma, National Project Manager (PMU), Mr. Sudesh Kumar-Project Leader (PMC team) and
the entire World Bank, PMU and PMC team for their unstinted support and untiring efforts in
painstakingly reviewing this operations document and providing valuable suggestions and
inputs during the course of development of the document.
The Consultants are also grateful to all the cities which participated in the workshops organized
by MoUD as a part of this project. Their valuable suggestions have contributed immensely in
the development of the document.
The Consultants also thank the city of Bhopal which was chosen for preparing city specific
UMTA and UTF documents. The reviews and suggestions were very critical and have led to
refining of the document from the city’s perspective.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 3
TABLE OF CONTENTS
1. INTRODUCTION .............................................................................................................................................. 8
1.1 INTRODUCTION .................................................................................................................................................. 8 1.2 OVERVIEW OF EXISTING LEGAL AND INSTITUTIONAL ARRANGEMENTS ........................................................................... 9 1.3 OVERLAPPING OF FUNCTIONS AMONG AGENCIES.................................................................................................... 12 1.4 GAPS IN FUNCTIONS AMONG AGENCIES ................................................................................................................ 14 1.5 RATIONALIZATION OF FUNCTIONS - AUTHORITY ACCOUNTABILITY ......................................................................... 15 1.6 EMPHASIS OF GOVERNMENT IN ESTABLISHING UMTA ............................................................................................. 16 1.7 BENEFITS OF UMTA ......................................................................................................................................... 17 1.8 STATE-LEVEL UMTA IN MADHYA PRADESH ........................................................................................................... 20 1.9 PURPOSE OF THE OPERATIONS DOCUMENT ............................................................................................................ 20 1.10 APPLICATION OF THE OPERATIONS DOCUMENT ....................................................................................................... 21 1.11 LIMITATIONS OF THE OPERATIONS DOCUMENT ....................................................................................................... 21 1.12 LAYOUT OF THE OPERATIONS DOCUMENT .............................................................................................................. 21
PART I - PRE-OPERATIONALIZATION ACTIVITIES FOR SETTING UP OF UMTA ........................................................ 23
2. ROLE OF STATE AUTHORITY IN ESTABLISHING UMTA FOR BHOPAL .............................................................. 24
2.1 INTRODUCTION ................................................................................................................................................ 24 2.2 FUNCTIONS OF STATE AUTHORITY IN ESTABLISHING UMTA FOR BHOPAL .................................................................... 24 2.3 ESTABLISHMENT OF TASK FORCE .......................................................................................................................... 25 2.4 CONCLUSION ................................................................................................................................................... 26
3. FINALISATION OF UMTA’S FUNCTIONS AND STRUCTURE ............................................................................. 27
3.1 INTRODUCTION ................................................................................................................................................ 27 3.2 GEOGRAPHICAL COVERAGE ................................................................................................................................. 27 3.3 UMTA GOVERNING COMMITTEE AND EXECUTIVE COMMITTEE ................................................................................. 28 3.4 ORGANIZATIONAL STRUCTURE ............................................................................................................................. 31 3.5 FUNCTIONS OF UMTA ...................................................................................................................................... 32 3.6 CONCLUSION ................................................................................................................................................... 39
PART II - OPERATIONALIZATION OF UMTA .......................................................................................................... 40
4. OPERATIONALIZATION OF UMTA ................................................................................................................. 41
4.1 INTRODUCTION ................................................................................................................................................ 41 4.2 ENGAGEMENT OF CONSULTANTS FOR HANDHOLDING SUPPORT ................................................................................. 41 4.3 SETTING UP OF THE UMTA GOVERNING AND EXECUTIVE COMMITTEES ...................................................................... 41 4.4 APPOINTMENT OF CHIEF EXECUTIVE OFFICER ......................................................................................................... 42 4.5 APPOINTMENT OF CHIEF OPERATING OFFICER ........................................................................................................ 43 4.6 DEVELOPMENT OF ORGANISATION ....................................................................................................................... 44 4.7 UMTA SECRETARIAT ......................................................................................................................................... 48 4.8 APPOINTMENT OF SECRETARIAT........................................................................................................................... 49 4.9 DELEGATION OF POWER ..................................................................................................................................... 50 4.10 CONCLUSION ................................................................................................................................................... 52
5. OPERATIONALIZATION OF FUNCTIONS ........................................................................................................ 53
5.1 INTRODUCTION ................................................................................................................................................ 53 5.2 POLICIES, PROGRAMMES, STANDARDS AND GUIDELINES .......................................................................................... 53 5.3 COMPREHENSIVE MOBILITY PLAN ........................................................................................................................ 57
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 4
5.4 ALTERNATIVE ANALYSIS ...................................................................................................................................... 74 5.5 TRANSPORT INVESTMENT PROGRAMME ................................................................................................................ 79 5.6 INTEGRATED FACILITIES ...................................................................................................................................... 83 5.7 ROUTE RATIONALIZATION ................................................................................................................................... 87 5.8 REGULATION .................................................................................................................................................... 89 5.9 RESEARCH STUDIES AND AWARENESS ................................................................................................................... 90 5.10 CONCLUSION ................................................................................................................................................... 92
6. ADMINISTRATIVE AND RECRUITMENT PROCEDURES ................................................................................... 93
6.1 INTRODUCTION ................................................................................................................................................ 93 6.2 ADMINISTRATIVE AND OFFICE MANAGEMENT PROCEDURES...................................................................................... 93 6.3 RECRUITMENT PROCEDURES AND SERVICE CONDITIONS ........................................................................................... 98 6.4 PROCUREMENT PROCEDURES ............................................................................................................................ 102 6.5 CONCLUSION ................................................................................................................................................. 108 ANNEXURE I - UMTA BILL FOR MADHYA PRADESH ......................................................................................................... 109 ANNEXURE II – LIST OF CONSULTANTS EMPANELLED BY MOUD ......................................................................................... 110 ANNEXURE III – TOR FOR EMPANELMENT OF CONSULTANT .............................................................................................. 114 ANNEXURE IV - UMTA STAFF SPECIFICATIONS ............................................................................................................... 118 ANNEXURE V - NOTE FOR GOVERNMENT OF MADHYA PRADESH (TEMPLATE)....................................................................... 181 ANNEXURE VI - STATEMENT OF IMPLEMENTATION SCHEDULE ............................................................................................ 183 ANNEXURE VII - STATEMENT OF EQUITY, INNOVATION AND PUBLIC ACCOUNTABILITY ........................................................... 184 ANNEXURE VIII - MOTION FOR INTRODUCTION OF A LEGISLATION ..................................................................................... 185
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 5
TABLE OF EXHIBITS
EXHIBIT 1 LAWS RELATED TO URBAN TRANSPORT IN BHOPAL ..................................................................................................... 10 EXHIBIT 2 INSTITUTIONAL GAPS AND OVERLAPS IN URBAN TRANSPORT ....................................................................................... 10 EXHIBIT 3 DEPARTMENTS PERFORMING DIFFERENT URBAN TRANSPORT FUNCTIONS IN BHOPAL ........................................................ 12 EXHIBIT 4 AUTHORITY AND ACCOUNTABILITY ......................................................................................................................... 16 EXHIBIT 5 STATE AND CITY LEVEL URBAN TRANSPORT REFORM ................................................................................................... 17 EXHIBIT 6 MEASURES OF INTEGRATION TO BE PROVIDED BY UMTA ............................................................................................ 18 EXHIBIT 7 FUNCTIONS OF THE NODAL AGENCY ....................................................................................................................... 24 EXHIBIT 8 UMTA COMPOSITION ......................................................................................................................................... 29 EXHIBIT 9 COMPOSITION OF GOVERNING AND EXECUTIVE COMMITTEE PROPOSED FOR BHOPAL UMTA ........................................... 30 EXHIBIT 10 INSTANCES OF UMTA ACROSS THE WORLD ............................................................................................................ 33 EXHIBIT 11 GUIDELINES FOR KEY URBAN TRANSPORT FUNCTIONS TO BE PERFORMED BY UMTA ....................................................... 35 EXHIBIT 12 OPTIONS FOR UMTA FUNCTIONS ........................................................................................................................ 38 EXHIBIT 13 ORGANISATIONAL CHART OF UMTA .................................................................................................................... 44 EXHIBIT 14 ORGANISATION STAFFING WITHIN UMTA ............................................................................................................. 49 EXHIBIT 15 DELEGATION OF POWERS AND FUNCTIONS WITHIN UMTA ....................................................................................... 51 EXHIBIT 16 PROCESS FLOW CHART FOR PROVIDING INPUTS TO URBAN TRANSPORT POLICY, STANDARDS AND GUIDELINES ...................... 54 EXHIBIT 17 PROCESS OF SERVICE LEVEL BENCHMARKING ........................................................................................................... 56 EXHIBIT 18 CASE STUDY-BOULDER, COLORADO ..................................................................................................................... 58 EXHIBIT 19 PROCESS OF CMP APPROVAL ............................................................................................................................. 63 EXHIBIT 20 RELATIONSHIP BETWEEN LAND-USE PLAN AND CMP ................................................................................................ 65 EXHIBIT 21 PROCESS FLOW CHART OF INTEGRATION OF LAND –USE PLAN AND COMPREHENSIVE MOBILITY PLAN ................................ 67 EXHIBIT 22 PROCESS FLOW CHART OF MODIFYING LAND-USE PLAN ............................................................................................. 68 EXHIBIT 23 CASE STUDY- SINGAPORE ................................................................................................................................... 68 EXHIBIT 24 PREPARATION OF COMPREHENSIVE MOBILITY PLAN ................................................................................................ 69 EXHIBIT 25 CASE STUDY- MASTER PLAN CONSULTATIONS, SINGAPORE ....................................................................................... 71 EXHIBIT 26 PRIORITISATION GUIDELINES: LONG, MEDIUM AND SHORT TERM ................................................................................ 73 EXHIBIT 27 PROJECT PRIORITISATION PLAN FOLLOWING MCDA ................................................................................................ 74 EXHIBIT 28 CHECKLIST FOR CONDUCTING ALTERNATIVE ANALYSIS .............................................................................................. 75 EXHIBIT 29 PROCESS FLOW CHART FOR ALTERNATIVE ANALYSIS ................................................................................................. 78 EXHIBIT 30 CASE STUDY- TULSA, OKLAHOMA ........................................................................................................................ 79 EXHIBIT 31 PROCESS FLOW CHART FOR PREPARING TRANSPORT INVESTMENT PROGRAMME............................................................ 80 EXHIBIT 32 PROCESS FLOW CHART FOR PREPARING MULTI-YEAR PROGRAMME ............................................................................ 81 EXHIBIT 33 ILLUSTRATION OF MONITORING AND EVALUATION FRAMEWORK OF UMTA .................................................................. 83 EXHIBIT 34 GUIDING PRINCIPLES FOR INTEGRATED TRANSPORT PLANNING ................................................................................... 84 EXHIBIT 35 CASE STUDY- LONDON ....................................................................................................................................... 86 EXHIBIT 36 RESEARCH FUNCTION WITHIN UMTA ................................................................................................................... 91 EXHIBIT 37 COMMON DATABASE FOR UMTA ........................................................................................................................ 92 EXHIBIT 38 PROCESS FLOW CHART FOR PROCUREMENT OF GOODS ........................................................................................... 108
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 6
LIST OF ABBREVIATIONS
AA Alternative Analysis
BCLL Bhopal City Link Limited
BDA Bhopal Development Authority
BMC Bhopal Municipal Corporation
BRT Bus Rapid Transit
CAG Comptroller and Auditor General
CEO Chief Executive Officer
COO Chief Operating Officer
CFI Consolidated Fund of India
CMP Comprehensive Mobility Plan
CPSE Central Public Sector Enterprises
CPWD Central Public Works Department
CRF Central Road Fund
DPR Detailed Project Report
ERP Electronic Road Pricing
FMD Fund Management Division
GAAP Generally Accepted Accounting Principles
GoI Government of India
ICAI Institute of Chartered Accountants of India
IFI International Financial Institution
IFRS International Financial Reporting Standards
INR Indian Rupee
ITS Intelligent Transport Systems
JnNURM Jawaharlal Nehru National Urban Renewal Mission
LAMATA Lagos Metropolitan Area Transport Authority
LTA Land Transport Authority
MBTA Massachusetts Bay Transportation Authority
MCDA Multi Criteria Decision Analysis
MPRDCL Madhya Pradesh Road Development Corporation Ltd.
MPPWD Madhya Pradesh Public Works Department
MoU Memorandum of Understanding
MoUD Ministry of Urban Development
MP Madhya Pradesh
MRTS Mass Rapid Transit System
MYP Multi-Year Programme
NHAI National Highways Authority of India
NIF National Investment Fund
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 7
NREGS National Rural Employment Guarantee Scheme
NUTP National Urban Transport Policy
PPP Public Private Partnership
PSB Public Sector Bank
RGGVY Rajiv Gandhi Gramin Vidyutikaran Yojana
DUTF Dedicated Urban Transport Fund
SPV Special Purpose Vehicle
SSS Single Source Selection
STA State Transport Authority
STIF Transport Syndicate of the Ile de France
STU State Transport Undertaking
S-UMTA State-level Unified Metropolitan Transport Authority
TDM Transport Demand Management
TfL Transport for London
TMP Transport Master Plan
ULB Urban Local Body
UMTA Unified Metropolitan Transport Authority
UTF Urban Transport Fund
VfM Value for Money
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 8
1. INTRODUCTION
1.1 INTRODUCTION
Urban transport is a vital component of urban infrastructure and a lifeline for cities. A well-planned
and developed transportation system is not only integral to economic and social activity but is
also a key factor in urban economic growth. Bhopal, much like other emerging million-plus cities
in India, has experienced a surge in travel demand in the last few decades. This has been a result
of burgeoning population, high concentration of employment activities in Bhopal, rising income
levels, increased preference towards and ownership of private motorized vehicles and urban
sprawl. The consequences of this increased travel demand have been numerous, ranging from
expanding pressure on often poorly managed urban transport systems to increase in congestion
and fuel consumption. All these factors contribute to the limited accessibility of the people to
employment, services, education and other opportunities, which may cause problems of social
exclusions and the urban transport system being biased against non-motorized users. Currently,
Bhopal is getting urbanized at a rapid pace and the need for a well-organized, safe and
sustainable urban transport system which provides seamless mobility to people has become
central to the development of the city.
The demand side problem of expanding pressure on the urban transport system is amplified by
structural inadequacies in the governance and legislative mechanisms on the supply side. In
Bhopal, much like most million-plus cities in India, there are multiple agencies responsible for
urban transport at the national, state and city levels of the government. These agencies play
multiple functions geared towards public interest; however, their priorities are at times, conflicting.
There exist overlaps and gaps in the functions of these agencies. Multiple laws both at the Central
and State Government levels affect the efficiency of urban transport systems. Besides, in India,
there is no comprehensive law that covers all aspects of urban transport. Thus, the problem at
the legislative level is two-fold i.e. structural overlap and structural gap that manifests itself in the
current fragmented institutional setup.
Both these factors - the surging demand for urban transport in the face of capacity constraints,
and inadequate planning and coordination among urban transport agencies – require an agency
to undertake holistic planning of urban transport in Bhopal, with the objective of providing safe,
sustainable and seamless mobility to its population. This chapter describes the key rationale for
setting up UMTA in Bhopal. It highlights various laws and agencies involved in providing urban
transport and aligned services in Bhopal. It also explains the distribution of various functions
concerning urban transport among such agencies. A detailed analysis of the legal and structural
scenario leads to the identification of the problems which currently exist in the ambit of urban
transport system in Bhopal. These problems have led the Central Government to prescribe the
evolution of the concept of UMTA and UTF under National Urban Transport Policy 2006. The
rationale and benefits for setting up UMTA and UTF are discussed in the following sections.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 9
1.2 OVERVIEW OF EXISTING LEGAL AND INSTITUTIONAL ARRANGEMENTS
The Constitution of India provides the framework for laws in India. In doing so, it makes provisions
for different lists under which governments at different levels can enact laws. However, urban
transport is not an exclusive subject under any of the three lists given in the Constitution.
Therefore, in the city of Bhopal, like in any other Indian city, there exists a plethora of laws and
corresponding agencies at various levels, which collectively govern the urban transport system.
However, there is no legislation that covers the needs of urban transport comprehensively. In
such a scenario, the multiplicity of laws and authorities involved in urban transport functioning
often gives rise to conflicting agendas of authorities and a lack of understanding and coordination
on various issues related to urban transport. Overlapping laws also create conflicts related to their
interpretation and often leave certain functions ambiguously defined, leading to functional gaps
and lacunae in service provision. This existing fragmentation of responsibilities and powers is
hindering the development of a robust, integrated and sustainable urban transport system in
Bhopal.
Currently, several agencies at the city level of Bhopal are involved in the management of various
components of urban transport. These include Bhopal Municipal Corporation, Bhopal
Development Authority, Capital Project Administration, Bhopal City Link Ltd., etc. It has been
observed that there is limited coordination among these agencies in dealing with urban transport
in a holistic manner. For example, Bhopal Traffic Police, Madhya Pradesh State Road Transport
Corporation, Indian Railways, Bhopal Municipal Corporation, Bhopal Development Authority,
Madhya Pradesh Housing and Infrastructure Development Board, State Planning Commission,
Finance Department Government of
Madhya Pradesh, each tends to prepare
its plans individually, in isolation, with
limited coordination with other agencies.
There is no effective planning and
coordinating agency or a common
platform where individual plans of each
of the agencies can be integrated, keeping the overall goal of improving urban mobility in focus.
1.2.1 Urban transport in Bhopal is governed by several laws at the central and state levels
As discussed above a variety of laws that directly affect the functioning of urban transport in
Bhopal exist at the central and state level. The existence of multiple laws leads to the constitution
of distinct and different frameworks for various aspects of urban transport. Some aspects of urban
transport are directly governed by laws enacted by the Union Parliament and some by laws
enacted by Madhya Pradesh State Legislature. Exhibit 1 highlights the laws related to urban
transport in Bhopal.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 10
Exhibit 1 Laws related to urban transport in Bhopal
1.2.2 No single law to cover urban transport comprehensively
Currently in Bhopal, there is no single law that comprehensively covers the requirements of the
urban transport sector. Urban transport is not a unified subject matter in the framework
established for legislative competence under the Constitution. No single legislation is solely
Exhibit 2 Institutional Gaps and Overlaps in Urban Transport
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 11
responsible for providing both transport services as well as transport infrastructure. For legislative
purposes, some components of urban transport come under the jurisdiction of the Central
Government, other components come under the jurisdiction of the State Government, and still
others may be legislated by either Central or State Government. This overlap of the key laws
governing urban transport in Bhopal is presented in Exhibit 2.
1.2.3 Multiple laws lead to the creation of multiple agencies
The plethora of laws governing urban transport in Bhopal has led to the emergence of multiple
authorities with jurisdiction over various aspects of urban transport. These agencies play varied
functions and have different agenda which may not be in harmony at times. Further, the
fragmented distribution of power to control urban transport activities creates a structural overlap,
which can be disabling as it does not allow for unified planning or implementation. The following
is a list of agencies that operate in the urban transport domain and have arisen out of the various
laws described above:
1. Bhopal Development Authority
2. Bhopal Municipal Corporation
3. Transport Department
4. Traffic Police
5. Bhopal City Link Limited
6. Madhya Pradesh Road Development Corporation Limited
7. Directorate of Town and Country Planning
8. Madhya Pradesh Housing and Infrastructure Development Board
9. Indian Railways
10. Capital Project Administration
11. Madhya Pradesh Public Works Department
12. Bhopal Metro (Proposed)
It is evident that there exist multiple agencies which play various functions in planning,
implementation, operation and management of urban transport facilities in Bhopal. These
agencies run parallel to the legislations that enforce and regulate urban transport. This has
created a structure of operation and governance which is highly fragmented. The following are
some of the problems that arise from such a complex institutional structure –
1. Limited Coordination among agencies
Each agency performs its own urban transport initiatives and there is either no or very little
coordination with other agencies. Greater coordination across the three levels of
governance as well as within each level would lead to better execution of urban transport
functions. Thus, there is a need for an agency or a mechanism which facilitates the
integrated planning of an urban transport systems through better institutional coordination.
2. Conflicting Agendas
Since multiple agencies emanate from multiple legislations related to urban transport, the
agendas of certain agencies may be conflicting with the agendas of others in the absence
of an unambiguously defined legal framework. The various laws governing municipalities,
urban local bodies and development authorities also govern other aspects such as
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 12
transport, roads and development of an area that lie within the jurisdiction of the state.
Hence, there is a potential conflict and overlap among various agencies such as
municipalities and development authorities over urban transport issues.
3. Limited accountability
Accountability is reduced when responsibilities are ambiguously defined and agendas are
overlapping. Certain agencies may overlook performing certain responsibilities which are
not clearly allocated or there is an overlapping of functions across agencies. In such
instances, there is limited functional coordination among agencies, which may reduce their
accountability towards those functions. This may compromise on the provision of
integrated urban transport services to the public.
4. Isolated functioning
Agencies at the central level such as NHAI, Indian Railways, Airports Authority of India,
Central Public Works Department, etc. as well as agencies at the city level such as
Metropolitan Planning Committee/ District Planning Committee, are involved in framing
guidelines and standards, operation and building of public transport infrastructure,
approval of projects, etc. These functions are carried out by these agencies in isolation.
This may be a hindrance to an integrated urban transport system and coordinated
planning.
Exhibit 3 presents a mapping of urban transport infrastructure to the respective agencies
responsible for its provision in Bhopal. It demonstrates that the responsibility of providing
infrastructure for non-motorized vehicles and integrated services remains unassigned in the
present.
1.3 OVERLAPPING OF FUNCTIONS AMONG AGENCIES
The structure of distributed jurisdiction for various aspects of urban transport between Bhopal and
Madhya Pradesh as well as among various Central Government ministries and departments has
Exhibit 3 Departments performing different urban transport functions in Bhopal
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 13
led to an overlapping of functions among various agencies. As shown above, multiple agencies
such as Bhopal Development Authority, Bhopal Municipal Corporation, Police Department,
Transport Department, etc. are responsible for different aspects of urban transport. In practice,
these agencies perform most of their functions in isolation, with little awareness about the
functions of the other agencies. Thus, there may be repetition of certain tasks and omission of
other essential tasks. The following are some examples of overlapping functions that are being
performed by multiple agencies in Bhopal:
1. Planning
In Bhopal, planning activities related to the transport sector fall under various laws. Bhopal
Municipal Corporation under the Madhya Pradesh Municipal Corporation Act, 1956 is
entrusted with the function of urban planning including town planning. This overlaps with the
function of the Directorate of Town and Country Planning.
Route planning for buses is done by agencies operating transport services such as Madhya
Pradesh Transport Department, Madhya Pradesh State Road Transport Corporation and
Regional Transport Authorities, etc. Madhya Pradesh State Road Transport Corporation
decides the routes on which it operates services on the basis of public pressure rather than
based on a scientific assessment of demand. It tends to merely agree with the routes applied
for by the operators. There is no systematic exercise to design an integrated network of public
transport routes and services.
2. Policy formulation
The Constitution of India and various urban reform initiatives advocate parking policy and
advertisement policy which are to be devolved to the local level of government. However,
within parking policy there is considerable overlap. Different agencies plying different modes
of transport dictate parking policy within their own jurisdictions. In Bhopal, fee, toll, taxes, cess
and parking charges come under the ambit of the Madhya Pradesh Municipal Corporation
Act, Madhya Pradesh Rajmarg Act, Madhya Pradesh Pathkar Act, Madhya Pradesh Motor
Vehicle Rules and Madhya Pradesh Tolls Act.
Tariff policy is decided by agencies at the central and state levels. Central level agencies such
as NHAI, Indian Railways and Airports Authority of India are entitled to decide their tariff policy
autonomously. There is limited coordination in tariff-setting among various agencies at the
central and state levels, as well as with those agencies that levy parking charges.
Various authorities and agencies are involved in issuing permits for various tasks. For
example, vehicle registration and license issuance are done by State/Regional Transport
Authority. However, permits and approvals for construction of transport infrastructure like
road, bus depots, parking lots, etc. are issued by several agencies such as BDA, BMC, NHAI,
etc.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 14
3. Project Implementation
There is lack of coordination among agencies related to land development. 66% of the roads
are managed by BMC1. Other agencies involved in construction and maintenance of the city
roads are BDA, PWD and Capital Projects Administration.
Agencies such as BDA, BMC, PWD, Madhya Pradesh Housing and Infrastructure
Development Board are responsible for the construction and maintenance of roads, flyovers
and other infrastructure projects within the city of Bhopal. Intercity roads/highways are
constructed and maintained by State Highway Authority under Madhya Pradesh Rajmarg Act
and National Highways Authority of India under NHAI Act. Parking infrastructure is not an
exclusive subject assigned to any one authority or agency but to various authorities like BDA,
BMC and Housing Board, according to their territorial jurisdiction.
1.4 GAPS IN FUNCTIONS AMONG AGENCIES
A structural gap exists in the urban transport sector, since various modes of mass rapid transit
and aspects of transport planning, multi-modal integration, tariff and financing are not covered
under any particular act. The term ‘gap’ refers to an urban transport function which is not included
or comprehensively covered under any existing act as its primary function. There are some
important functions that have been excluded from the responsibilities of various agencies involved
in urban transport of Bhopal at present. Some of these functions have been highlighted below:
1. There exists no single agency with the legal responsibility for preparation of a
Comprehensive Mobility Plan that includes planning for mass rapid transit, para-transit,
non-motorized transport, pedestrian facilities and road network and associated facilities.
No agency has the responsibility for integration of land-use planning and urban transport
planning. Besides, no agency is responsible for preparing an integrated Multi-Year
Programme (MYP) on urban transport initiatives.
2. There is no agency specifically handling integrated services such as common ticketing,
multi-modal passenger information and multi-modal terminals. This kind of institutional gap
translates to commuter dissatisfaction since travel time and cost increase substantially.
3. Fare structures are set by agencies without considering the price structures of other
modes of transport. This results in a gap with respect to modal fare fixing since the same
makes it difficult to influence modal choice of users. Even within a particular mode of
transport, fare structures vary widely.
4. Regulation of bus services is done by Madhya Pradesh State Road Transport Corporation,
but it tends to merely agree with the routes applied for by the operators. Mostly, only those
routes that are commercially viable are served and others are neglected.
5. City and state level authorities are generally found to be ill-equipped to deal with problems
related to urban transport management such as increase in traffic, change in technology
or operation techniques. Also, as agencies grow over a period of time, there is learning
1Source: Bhopal Comprehensive Development Plan
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 15
and adoption of new best practices which need to be incorporated by other agencies
across the national, state and city levels. This capacity building network is missing at the
state and city levels.
6. No agency has the responsibility to develop and promote technology based solutions for
traffic management, transport planning and designing of transport systems.
Thus, certain aspects of urban transport such as integrated land-use and urban transport
planning, multi-modal integration of passenger services, tariff setting and financing are not
adequately covered in any of the existing central or state acts. Overlapping in the working of
different agencies, lack of proper coordination and lack of dissemination of relevant data and
information amongst different agencies are serious hindrances in the prevailing urban transport
system of Bhopal. There is a need for a comprehensive Urban Transport Act to incorporate plans
of Central Government agencies like NHAI, Indian Railways, etc. with the plans of Government
of Madhya Pradesh and city level authorities, to ensure better coordination of available transport
systems and services. In the absence of such legal amendments, urban transport will continue to
be the secondary responsibility of several agencies as their scope will continue to remain
restricted. In this scenario, efforts have been made to coordinate with multiple agencies involved,
but this is a difficult task when each has its own legislative backing and mandate.
1.5 RATIONALIZATION OF FUNCTIONS - AUTHORITY ACCOUNTABILITY
Authority and accountability are closely related and should go hand in hand. It is imperative to
delegate authority to an agency which can be held accountable for the implementation of its
functions. In order to bring about integrated management and development of urban transport
facilities and systems, there is a need for rationalisation of functions and ownership rights of
agencies. Some instances where authority and accountability diverge between agencies in
Bhopal have been exemplified below:
Currently, BCLL, which is an SPV under BMC, is responsible for ensuring smooth operation
of city buses in Bhopal. However, BCLL does not have the requisite authority required for this
responsibility. It is the State Transport Department which issues licenses and route permits to
various vehicles. It may be the case that the State Transport Department issues licenses to
buses as well as intermediate transport like autos and minibuses on the same route, causing
the latter vehicles to undercut fares of buses, to increase their revenue. Such a scenario
causes hindrance to the smooth operation of city buses for which BCLL may be held
responsible. It is clear that in such a situation, the State Transport Department is responsible
for disrupting operations of city buses on that particular route.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 16
The State Transport
Department also has the
authority to approve and
revise fares for buses that
are proposed by private
bus operators in Bhopal.
In the event of a diesel
price hike or when the
cost of operating buses
increases, the operators
may propose an upward
revision in fares.
However, the State
Transport Department, in the process of taking an informed decision, may delay the approval
of the revision, causing the bus operators to incur losses during that time; unless they reduce
the number and/or frequency of buses under operation. This may again disrupt smooth
functioning of buses to the public, for which BCLL would be held responsible.
In Bhopal, the responsibility of preparing the land-use plan lies with BDA. However, BDA is
not accountable for preparing plans related to urban transport. In such a scenario, BDA is not
held accountable for any failure in urban transport planning. Therefore, it is imperative to
assign transport planning to a separate agency to ensure that land-use and transport plans
are integrated.
Therefore, there is a strong case for establishing an authority which undertakes the responsibility
for carrying out clearly defined and distinguished urban transport functions in Bhopal. Exhibit 4
depicts the accountability and authority of each agency.
1.6 EMPHASIS OF GOVERNMENT IN ESTABLISHING UMTA
The Government of India has taken account of the above mentioned challenges being faced by
the urban transport sector and is currently working intensely to finalize the mechanisms to set up
UMTA and UTF, which are seen as solutions to circumvent these challenges and move towards
an integrated planning and regulatory setup.
1.6.1 National Urban Transport Policy
In order to address urban transport challenges, the Government of India through the Ministry of
Urban Development (MoUD) released National Urban Transport Policy (NUTP) 2006 with the
objective of providing easily accessible, safe, affordable, quick, comfortable, reliable and
sustainable mobility for all. The policy seeks to reduce travel demand by encouraging better
integration of land-use and transport planning. It encourages equitable allocation of road space,
greater use of public transport and non-motorized vehicles, improved transport infrastructure and
pricing, integration of public transport systems and promotion of cleaner technologies.
Exhibit 4 Authority and Accountability
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 17
In order to facilitate its objectives, NUTP, inter-alia, recommends the creation of Unified
Metropolitan Transport Authority (UMTA) in all cities with a million or more inhabitants to enable
more coordinated planning and implementation of urban transport projects and integrated
management of urban transport systems and service delivery. NUTP envisages UMTA to be an
umbrella body which regulates the overall performance of the public transport system and ensures
that the transport system of a city is comprehensive.
1.6.2 Urban transport reform
The city is the prime beneficiary of an improved urban transport system. Moreover, it is the most
logical jurisdiction level at which all decisions relating to the management and regulation of urban
transport ought to be taken. The 74th Constitutional Amendment encourages states to devolve
powers to cities which enable them to take care of their own needs. A city level UMTA can have
a better understanding about the city’s urban transport needs and challenges. In essence, it can
play a major role in the development and management of urban transport. The Central
Government has offered, inter-alia, to extend financial support for the preparation of integrated
land-use and transport plans to the extent of 50 percent of the cost involved in developing the
plans, provided that the city demonstrates its willingness to act in accordance with them. Also, in
order to encourage cities and states to improve their urban transport systems, several reform
initiatives have been made mandatory for accessing funds under JnNURM. Some of the key state
and city level reforms are presented in Exhibit 5 below.
Exhibit 5 State and city level urban transport reform
As demonstrated, setting up UMTA and UTF in all million plus cities, along with integration of
land-use and transport plans, are crucial reforms that are being encouraged by the Central
Government.
1.7 BENEFITS OF UMTA
The benefits of UMTA include integrated planning and management of urban transport, multi-
modal integration of transport services, efficient fare structures and promotion of optimal and
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 18
sustainable transport systems backed by research studies and awareness. These benefits are
discussed below.
1.7.1 Facilitates integrated planning and management of urban transport
Coordinated transport and land-use plans, infrastructure investments and urban services involve
various departments and agencies at different levels. Functions like land acquisition and route
planning are currently performed by agencies at centre, state and city levels. The concerned
departments and agencies often have varying missions, objectives, budgets, management styles,
governance structures and staff profiles. Therefore, co-ordination often becomes the obvious
casualty and the seamless integration of transport systems becomes difficult. UMTA will render
this coordination by including in its purview all planning and implementation functions pertaining
to urban transport programmes and projects. The responsibilities of all agencies involved in urban
transport are envisaged to be aligned to UMTA. Thus, creation of UMTA is expected to streamline
the functions of the plethora of agencies involved in urban transport.
UMTA is envisaged to be a unified agency that directs planning, operations and monitoring of
various transport modes in an area. This would ensure that decisions about transport systems
include future planning of urban development. These decisions will have spill-over effect on other
development agenda, with a key objective of urban mobility to be planned in a holistic and
integrated manner. Measures of integration that UMTA is expected to provide are demonstrated
in Exhibit 6 below.
Exhibit 6 Measures of integration to be provided by UMTA
Integration Description
Physical Integration The land-use plan and transport plan should enable TOD to identify and
spatially connect key demand generators of transport, thereby, providing
improved connectivity to residences, offices and retail outlets.
Network Integration Different networks should work complementarily to provide smooth and
seamless connectivity. For example, bus routes should be designed in such a
way that they feed into and support the mass transit systems. An essential part
of network integration involves scheduling of services so that intra-modal and
inter-modal services connect efficiently and effectively.
Fare Integration A unified travel card for multiple transit services will facilitate convenient
transfer between available modes. Cities such as Hong Kong, Singapore and
London have demonstrated that a unified smart card system has underpinned
the increase of public transport usage.
Information
Integration
Information Technologies (IT) and Intelligent Transport Systems (ITS) can play
an important role in integrated transport. For example, in Japan, all major
railway stations have very clear signs, differentiating directions to the high
speed rail network, the intercity train network and the suburban/local trains
network. In addition, websites provide public transport users with information
on the multi-modal transport options available and related details.
Geographical
Integration
UMTA shall perform the function of connecting the city to peripheral towns and
villages. It should undertake planning in the CMP by first defining the Urban
Mobility Area, which may extend beyond the city. Thus, UMTA would ensure
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 19
Integration Description
geographical integration by including the entire Urban Mobility Area in its
jurisdiction and planning purview.
Institutional
Integration
The Governing Committee shall comprise representatives from all agencies
and departments at the local, state and centre levels, performing any urban
transport function for the particular city. UMTA will, thereby, create a platform
for various planning, financing, monitoring and operational agencies to
coordinate and integrate with one another, before performing their respective
functions. This would ensure institutional integration and would prevent the
agencies from operating in silos.
1.7.2 Facilitates multi-modal integration of transport services
The transport system in a city comprises several components such as land-use plans and
development/master plans, road network and its associated infrastructure, parking facilities, the
different modes of public transport systems and their associated infrastructure, private vehicles,
the regulatory system, traffic management and enforcement system, etc. It is important that all
these components work harmoniously, especially considering the inter-dependency factor which
exists among them. UMTA is envisaged to be given complete control in the approval of all
transport initiatives in its jurisdiction. Transport project approvals would be granted on the
condition of their compliance with the Comprehensive Mobility Plan (CMP). All investments would
reach the implementing agencies only after UMTA approves those investments. UMTA would
approve investments only if the envisaged projects comply with the CMP. This concentration of
power will ensure that adequate attention is paid towards providing services for all modes of
transport, as decided in the CMP. UMTA shall prevent public resources from being
disproportionately channelized to the most commercially viable alternatives and move towards a
more welfare-maximizing approach to allocate funds.
Besides, UMTA will facilitate transport integration, whereby all modes of transport will operate as
one 'seamless' transport service which enhances the accessibility and mobility of the urban
population. UMTA is expected to facilitate this integration among various transport modes by
introducing integrated ticketing and integrated passenger information system.
1.7.3 Facilitate efficient fare structures
NUTP proposes that a regulatory authority should regulate charges for different types of public
transport services, to ensure that fares that are charged are fair and reasonable. Current central
and state laws actively work against this concept. Therefore, such laws would need to be changed
for this to be achieved.
Fare structures have a significant influence on the demand for urban transport services.
Adjustment of fares can increase the favourability and competitiveness of public transport
services in relation to private transport modes. However, lowering the fare charged for public
transport services may need to be supported by subsidies in order to prevent service providers
from incurring losses. UMTA is envisaged to assign a dedicated source of revenue to enable
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 20
provision of subsidies. UMTA is expected to set up regulatory/ institutional mechanisms to
periodically revise fares of all public and intermediate public transport systems.
1.7.4 Facilitate research studies and awareness
Research and development are other crucial functions which play an indispensable role in
ensuring optimum utilisation and channelling of investment. In order to make informed decisions,
data and information relating to the urban transport system should be made available to the
agencies and the public. This includes travel patterns, segmented for different categories of city
residents and modes of transport, and information on sustainable modes of transport. Such
information proves useful in tailoring fare structures, specific to peak and off-peak periods, and
enables service providers to practise price discrimination. Moreover, these research initiatives
can enable maximisation of revenue, subject to meeting welfare objectives.
State and city authorities are in general ill-equipped in terms of trained staff to deal with the sheer
increase in traffic volume or adopt advances in technology that would help them overcome urban
transport problems. UMTA is expected to facilitate the application of guidance and consultancy
services to urban transport problems in an integrated manner, and address the problems through
research studies, awareness campaigns and promotion of good practices in urban transport.
1.8 STATE-LEVEL UMTA IN MADHYA PRADESH
Presently, a draft executive order has been proposed for the state of Madhya Pradesh to be
served by a state-level UMTA called S-UMTC (State Unified Metropolitan Transport Council),
which shall be established under the chairmanship of the Chief Minister of Madhya Pradesh. City
level UMTA called C-UMTC (City Unified Metropolitan Transport Council) has also been
envisaged post establishment of Metropolitan Planning Committees in the cities of Madhya
Pradesh.
In line with the efforts to establish Unified Metropolitan Transport Council (UMTC), the present
proposition, based on extensive stakeholder discussions with Government of Madhya Pradesh
and Bhopal representatives – is also to establish state and city level UMTA as a separate statutory
authority under its own legislation. Therefore, Bhopal UMTA and UTF shall be spearheaded by a
state level UMTA and UTF for Madhya Pradesh. The latter would be headed by the Chief Minister
and comprise political and bureaucratic heads of various state level departments. The overall
objective would be to set the direction and vision for urban transport in the state, which would
guide the operations of the city level UMTA. The state level authority would mainly be responsible
for policy formulation related to urban transport across the state, providing resources to city level
UMTA and facilitating coordination among various agencies to enable smooth operationalization
of city level UMTA.
The overall functions, powers and structure of the city and state level UMTA for Madhya Pradesh
have been provided in the UMTA Bill for Madhya Pradesh in Annexure I.
1.9 PURPOSE OF THE OPERATIONS DOCUMENT
MoUD has realised the importance of urban transport and the role of UMTA in the overall
development of the sector. MoUD is encouraging State Governments to set up an UMTA in each
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 21
of the million plus cities to ensure coordinated planning and implementation of transport initiatives.
However, there remains ambiguity among the cities regarding the precise form and role that
UMTA should undertake, which is hindering and delaying the establishment process. Some cities
have requested MoUD to provide guidelines and procedures for establishment of UMTA, so as to
help them gain a better understanding.
In this context, MoUD intends to assist the city of Bhopal in the establishment process of UMTA,
by development of operations documents and guidelines to act as handbooks for Bhopal in setting
up of UMTA and Urban Transport Fund (UTF)2.
1.10 APPLICATION OF THE OPERATIONS DOCUMENT
This operations document is developed by MoUD as a guidance document for the city of Bhopal
to establish UMTA and UTF. The objective of the document is to provide operational guidelines
and procedures which comply with the provisions of the UMTA Act and the rules framed under it.
Besides, the operations document also details out laws of the Government of Madhya Pradesh
which may be applicable for setting up, operating and managing UMTA. The UMTA Bill for
Madhya Pradesh is provided in Annexure I.
1.11 LIMITATIONS OF THE OPERATIONS DOCUMENT
Even though this operations document is customized for the case of Bhopal, taking into account
its characteristics, it may be revised, keeping in view the update and modifications in the structure
of UMTA once the UMTA Bill is finalized. Further, this operations document spells out the process
Bhopal may follow to set up and operate UMTA. It does not include technical and comprehensive
details about how UMTA should carry out each function, although broad guidelines have been
provided. The operations document is expected to be used by policymakers/officials from
agencies in Bhopal and the Government of Madhya Pradesh, for deciding the most suitable
institutional structure of UMTA that Bhopal should adopt. It is assumed that the user of this
document has a good understanding of Bhopal’s transport system.
It is also important to note that this operations document does not contain the details of the
processes and procedures to be undertaken for setting up state-level UMTA, and only relates to
the city-level UMTA in Bhopal. For the purposes of setting up the state-level authority, the generic
documents for setting up UMTA and UTF, published by MoUD, may be referred to.
1.12 LAYOUT OF THE OPERATIONS DOCUMENT
This UMTA operations document for Bhopal is divided into two major parts: pre-operationalization
and operationalization of UMTA.
Pre-operationalization part highlights guidelines about the key activities to be undertaken to
finalise the structure of the city level UMTA in line with the provisions of the UMTA Bill.
Operationalization part offers guidelines for commissioning activities which are required to be
undertaken to mobilise the UMTA staff, including the selection of a Chief Executive Officer and
2 Please refer to Urban Transport Fund operations document
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 22
Chief Operating Officer of UMTA and a Secretariat. This part also outlines the steps required to
operationalise various functions envisaged under UMTA.
Chapter 1 provides an introduction to this operations document involving the need for UMTA in
Bhopal, and discusses the benefits of UMTA and the purpose, applicability and layout of this
operations document.
Chapter 2 highlights the role and responsibilities of the state level UMTA in establishing UMTA
for Bhopal.
Chapter 3 provides guidelines for finalisation of structure of UMTA including geographical
coverage, Governing and Executive Committee structures, institutional arrangements,
organizational structure and functions.
Chapter 4 deals with aspects relating to operationalization of UMTA. This covers guidelines for
engagement of consultant for handholding support, appointment of CEO and COO of UMTA,
mobilization of UMTA Governing/ Executive Committee, organizational chart, delegation of
powers, etc.
Chapter 5 deals with operationalization of UMTA’s functions. This chapter provides guidelines for
carrying out UMTA’s functions including development of policies, programmes, standards and
guidelines, Multi-Year Programme, Alternative Analysis, regulation and conducting research
studies, etc.
Chapter 6 describes broad procedures and guidelines to be followed to carry out day-to-day
administrative and human resource matters of UMTA’s Governing and Executive Committees and
the Secretariat. The policies and procedures on these matters comply with the legislative
provisions of the UMTA Act.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 23
PART I - PRE-OPERATIONALIZATION ACTIVITIES FOR SETTING UP OF UMTA
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 24
2. ROLE OF STATE AUTHORITY IN ESTABLISHING UMTA
FOR BHOPAL
2.1 INTRODUCTION
This chapter highlights the functions to be undertaken by the state level UMTA (henceforth called
State Authority) in facilitating the establishment of UMTA and UTF in Bhopal Urban Mobility Area,
as notified by the Government of Madhya Pradesh. The State Authority shall act as a Nodal
Agency and facilitator for setting up of UMTA and UTF in Bhopal. To achieve this, the State
Authority shall establish a Task Force for supervising the establishment of UMTA and UTF and
undertaking its pre-operationalization activities. These activities will include supervising the
establishment of UMTA in Bhopal, drafting regulations for the City Authority, facilitating the
appointment of CEO and COO of Bhopal UMTA, etc. The role and responsibilities of the State
Authority and Task Force are also provided in this chapter.
2.2 FUNCTIONS OF STATE AUTHORITY IN ESTABLISHING UMTA FOR BHOPAL
The functions of the State Authority, with respect to the establishment of Bhopal UMTA, have
been described in Exhibit 7 below:
The State Authority’s most important
role shall be to perform functions as
assigned by the Government of Madhya
Pradesh, including facilitation process
for establishment of UMTA in Bhopal. In
other words, it will be an administrative
department functioning under the
Government of Madhya Pradesh to
operationalize UMTA in Bhopal. The
State Authority shall provide the ground
for any advice required by the agencies
envisaged to be associated with Bhopal
UMTA. It will also ensure that the
procedure laid down by the legislature is
followed and there is no hampering of
the day-to-day functioning of various agencies concerned or connected with UMTA in
Bhopal.
The State Authority shall act as a bridge between various city, state and national level
agencies that would be represented in Bhopal UMTA. As there are multiple agencies
involved, the State Authority will act as a common point and help in carrying out tasks
more efficiently.
Another significant function that is to be performed by the State Authority is to set up a
Task Force for carrying out pre-operationalization tasks. This would facilitate the process
Exhibit 7 Functions of the Nodal Agency
etc.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 25
of preparation of regulations pertaining to Bhopal in the UMTA Bill, and assistance in
setting up the UMTA Secretariat. The State Authority may choose to assign individuals
out of its own staff to be part of the Task Force. Alternatively, it may request other state or
city level representatives to be part of the Task Force.
There are several agencies at the state level apart from the key agencies that are involved
in planning and implementation of projects. The State Authority shall facilitate the
coordination among them.
The State Authority shall help in carrying out various legislative procedures that will
precede the establishment of UMTA in Bhopal It will also review the tasks being performed
by the Task Force.
The State Authority shall also be responsible for holding discussions and seminars with
stakeholders to update them about the progress and take suggestions from them.
2.3 ESTABLISHMENT OF TASK FORCE
UMTA in Bhopal is envisaged to be a coordinating agency, bringing under its purview multiple
institutions currently dealing with various aspects of urban transport, including regulatory and
governance aspects. The Task Force, once constituted by the State Authority, shall be
responsible for providing it with handholding support in carrying out the pre-operationalization
activities for UMTA and UTF in Bhopal.
In the process of setting up of UMTA, the Task Force is meant to be an independent body, not
influenced by any particular stakeholder of the urban transport sector. The Task Force is also
expected to be dedicated only towards the establishment of UMTA and UTF in Bhopal. This
necessitates the constitution of a specialized unit which proficiently undertakes all planning and
management required for the process of setting up of UMTA and UTF.
2.3.1 Functions and powers of Task Force
The key responsibilities of the Task Force are described below:
Finalization of the UMTA structure
The Task Force shall be required to prepare the draft UMTA structure for Bhopal in terms of
its geographical coverage, composition of Governing/ Executive Committee, specifications of
functions, organisational structure, etc. for consideration of Government of Madhya Pradesh.
The next chapter contains the proposed structure of UMTA with regard to each of these
aspects, which have been finalized in discussion with local, state and national level agencies
involved in the urban transport system of Bhopal. The Task Force shall finalize the structure
after a thorough review of the existing urban transport system to assist the State Authority in
implementation of the UMTA Act.
It may further facilitate consultations for soliciting inputs of relevant stakeholders, before
finalizing the structure and functions of Bhopal UMTA. It may organize stakeholder
consultations with relevant agencies at city, state and national levels, involved in any aspect
of urban transport. These may include public and private sector institutions, transport
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 26
associations, chambers of commerce, non-government organizations and citizen
representatives.
Assistance in drafting rules and regulations framed under the UMTA Bill
The Task Force shall be required to undertake all activities on behalf of Government of
Madhya Pradesh and the State Authority in drafting rules and regulations under the Madhya
Pradesh UMTA Bill. For this purpose, it shall act as an interface between the various agencies
involved in urban transport in Bhopal and in the state of Madhya Pradesh. In this regard, it is
expected to work alongside the state’s legal department and provide it with all necessary
support.
Assistance in organizing initial Governing Committee meetings
The Task Force shall assist in the preparation of invitation letters/notices to Committee
members for participation in initial UMTA meetings. It shall also assist in organising initial
meetings of UMTA, with a view of identifying and finalizing the vision, mission and goals of
Bhopal UMTA in line with those set by the State Authority. The Task Force shall identify any
further course of action required for operationalising UMTA.
Setting up of UMTA Secretariat
The Task Force shall assist the UMTA Governing Committee in appointing a Chief Executive
Officer and Chief Operating Officer. The Task Force shall further assist in appointment of the
divisional heads and assist them in recruiting the staff for UMTA. It shall also make the
necessary logistical and administrative provisions for housing the UMTA Secretariat. The
Task Force may seek the help of a consultant to provide it with handholding support in setting
up the UMTA Secretariat. Further, operationalization of UMTA’s functions has been explained
in Chapter 4.
Other than the key functions highlighted above, the Task Force shall, at all times, coordinate with
the State Authority and other agencies involved the urban transport system of Bhopal. It shall
provide all the required support to the State Authority on matters related to setting up and
operationalization of UMTA. Further, the Task Force shall make itself fully aware of all factors
affecting transport in Bhopal and shall be equipped with all information required for finalization of
Bhopal UMTA.
2.4 CONCLUSION
This chapter discussed the responsibilities of the State Authority in establishing UMTA for Bhopal.
These include performing functions allocated by the State Government in facilitation of UMTA,
facilitate coordination among various agencies pertinent to UMTA, assistance in carrying out
necessary legislative procedures, etc. Post this, the process of establishment of the Task Force
was discussed. The Task Force shall be a focused group within the State Authority, designed for
establishing Bhopal UMTA. The next chapter discusses some of the major options available to
UMTA for finalizing its geographical coverage, institutional arrangements and organizational
structure.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 27
3. FINALISATION OF UMTA’s FUNCTIONS AND
STRUCTURE
3.1 INTRODUCTION
The institutional framework and governance structure for urban transport are crucial links in
bringing about coordinated and integrated planning, implementation and operation of urban
transport. UMTA cannot achieve the desired results of becoming a comprehensive urban
transport agency unless it is carefully designed for the specific context into which it is to fit, and
adjustments are made to facilitate other agencies. Therefore, deciding the structure of UMTA will
have a major role in ensuring its operational effectiveness.
This chapter discusses the UMTA structure for Bhopal and includes propositions for the following
aspects:
Geographical coverage;
UMTA committee structure;
Functions;
Institutional arrangements; and
Organizational structure.
3.2 GEOGRAPHICAL COVERAGE
The first and foremost aspect in deciding the UMTA structure is its geographical coverage. Since
UMTA is envisaged to be central to Bhopal’s urban transport system, its geographical coverage
should include the entire Bhopal Urban Agglomeration3, allowing all residents of the urban area
to benefit from development of Bhopal’s urban transport system.
In light of this, it is recommended that the geographical coverage of UMTA i.e. the “Urban Mobility
Area” should be clearly defined in the UMTA Act or in the rules and regulations framed under it.
It is further recommended that the geographical coverage for UMTA should either coincide with
or be a superset of the planning area considered in preparation of land-use plan/master plan for
Bhopal. This would enable smooth integration of land-use plan and Comprehensive Mobility Plan,
which is envisaged to be a major function to be carried out by UMTA.
Besides, expanding population and city boundaries due to rapid urbanization point towards a need
to update the geographical coverage of UMTA in a timely manner, so as to incorporate the
mushrooming towns in the periphery of the metropolitan area. There is also a need to connect
remote villages in the vicinity of the city with transport services. Thus, it is recommended that
flexibility should be maintained in extending the geographical coverage of UMTA.
3 The Census, 2011 defines Bhopal UA to include Bhopal (Municipal Corporation) and Kolar (Municipality) with a
population of 1,883,381.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 28
3.3 UMTA GOVERNING COMMITTEE AND EXECUTIVE COMMITTEE
Bhopal UMTA is envisaged to have a two-tier Committee structure, namely the Governing
Committee and Executive Committee, which would be independent decision-making bodies with
representation from relevant city and state level transport agencies. This structure of these
Committees at the city level would mirror the Governing Board and Executive Board at the state
level. The Task Force, which would be set up to initiate UMTA and UTF, is expected to nominate
the members of the Governing and Executive Committees. The UMTA Governing Committee
shall form the core decision-making management of UMTA in Bhopal. It would report to the
Governing Board or Executive Board at the state level. Meanwhile, the Executive Committee
would implement all decisions undertaken by the Governing Committee, in consonance with the
decisions undertaken by the State Authority.
The composition of the Governing and Executive Committees of UMTA will have a major impact
on streamlining its functions and in coordinating with various stakeholders in the urban transport
sector. It should be kept in mind that the composition of UMTA shall, by its very nature, be
representative of organisations that are being coordinated by UMTA. It shall contain city and state
level government representatives from all such agencies that perform urban transport functions,
as well representatives from beneficiary groups such as citizen forums, civil society, etc. as all
these members are stakeholders in urban transport matters and decisions. The idea of
stakeholder representation on UMTA Committees is to allow for interest groups to be directly
involved in making decisions regarding planning, coordination, oversight and management of all
transport related matters.
The Governing and Executive Committee of UMTA shall have the following functions:
Governing Committee Executive Committee
Approve all plans, schemes, etc. prepared
by Executive Committee
Prepare multi-year Transport Investment
Program to meet objectives laid down by
CMP
Implementation of decisions of the State
Authority
Prepare measures and publish service
level benchmarks to act as performance
indicators for urban transport services in
Bhopal
Promote technology based solutions for
transport
Manage city level Urban Transport Fund
Prepare and ensure implementation of
various plans, schemes, programmes
including Comprehensive Mobility Plan
(CMP)
Implementation of decisions of the
Governing Committee
Submission of proposals related to public
transport and traffic related plans to
Bhopal to city/state
Perform all functions delegated by
Governing Committee
Provide assistance to Governing
Committee in undertaking any of its
functions
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 29
Governing Committee Executive Committee
Facilitate coordination among various city
level agencies concerned
Monitor and supervise works of Executive
Committee
3.3.1 Selection of UMTA Committee Structure
An UMTA Committee structure has been proposed taking into consideration the suggestions
made by various local, state and national level urban transport representatives. The composition
of the proposed Committees has been presented in Exhibit 8. The Task Force is expected to
finalize the proposed structure of the UMTA Committee.
UMTA Committees shall have adequate representation from all the relevant stakeholders, i.e.
those agencies, institutes or individuals which are involved in any aspect of urban transport in
Bhopal. In this context, UMTA Committees should comprise both government and non-
government representatives. These may include members from the administrative services as
well as elected representatives. Among the non-government stakeholders, representation should
be derived from various civil societies as well as expert groups to assist in and undertake research
and development activities. Exhibit 9 displays the proposed composition of the Governing and
Executive Committee of Bhopal UMTA.
Exhibit 8 UMTA composition
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 30
Exhibit 9 Composition of Governing and Executive Committee proposed for Bhopal UMTA
Position Composition of Governing Committee of Bhopal UMTA
Chairperson Divisional Commissioner and Mayor
Members Inspector General of Police Collector Senior-most officer of Police in city Commissioner, Municipal
Corporation (Member Secretary) Representation from Urban
Development and Environment Department
Special Invitees (shall be invited by the Committee, as and when deemed necessary)
Commissioner/ Deputy Commissioner – Housing Board Commissioner/ Additional Commissioner/ Director –Department of
Public Relations Commissioner/ Additional Commissioner/ Joint Commissioner -
Town and Country Planning Managing Director – M.P.Madhya Kshetra Vidyut Vitran Co. Chief Officer, Development Authority Deputy Commissioner – Transport Department Senior Representation from Railways General Manager/ Representation from Bharat Sanchar Nigam
Limited Representative from Defense Ministry/Armed Forces Airport Manager/ Nominee Project Manager – NHAI Divisional GM State Highway Authority/ Madhya Pradesh State
Road Development Corporation Superintendent Engineer, Public Works Department Superintendent Engineer, Capital Project Administration 2-3 Specialists from Public Transport Civil Society
Position Composition of Executive Committee of Bhopal UMTA
Chairperson Collector and Commissioner, Municipal Corporation
Members CEO, SPV for Transport Corporation(Member Secretary)
Additional/ Deputy Superintendent of Police (Traffic)
Regional Transport Officer District Officer, Department of Public Relations
Special Invitees 2-3 Experts from Public Transport
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 31
Role of Chairperson, Members and Special Invitees:
1. Chairperson: The Chairperson shall be de jure head of UMTA. It is proposed that the
Chairperson of the UMTA Governing Committee be the Divisional Commissioner and
Mayor and that of the Executive Committee be the Collector and Municipal Commissioner
of Bhopal. It is also recommended that the Chairperson should be given the option of
nominating persons to chair meetings and act on his/her behalf. Further, the Chairperson
shall exercise his/her deciding vote on decision matters pertaining to UMTA, only in the
event of a tie between votes of other members.
2. Members: These shall comprise officers from various departments of Government of
Madhya Pradesh as well as ULBs in Bhopal with a direct bearing on the urban transport
activities within Bhopal. Various departmental heads and senior level officers have been
proposed as members. UMTA members shall take all decisions relevant to the functioning
of UMTA by exercising their right to vote. Each member, who shall be a departmental
representative, shall exercise his/her vote on behalf of the department. All matters of
UMTA shall be decided by a consensus, and in case no consensus is reached, the
decisions shall be taken by majority.
3. Special Invitee: These shall comprise officers from national level departments such as
Indian Railways, Airports Authority of India, NHAI, etc. which have an indirect bearing on
the urban transport system in Bhopal. This category also includes public transport experts
and representatives from the civil society. These individuals may be invited to be a part of
the Governing/Executive Committee on the request of the Chairperson, as and when
deemed necessary for specific meetings. That is to say, they may be invited only when
the subject matter and agenda of the meeting hold potential concern and interest to their
respective departments. Special invitees are not envisaged to have voting rights, however,
reasons for their dissent, if any, shall be recorded.
3.4 ORGANIZATIONAL STRUCTURE
The organizational structure of an authority reflects the division of responsibilities among its units
that work in coordination to accomplish its overall objectives. Generally, while designing the
organizational structure of an authority, specific individual units which handle one or more of the
major and distinct responsibilities of that authority are identified. Additionally, some support units
should be identified that enable other units to carry out their functions. These units may be referred
to by different terminologies such as units, cells, divisions, groups, functions, departments etc.
The other important consideration related to organizational structure is that of staffing the
authority. This entails identifying the required number of staff, their experience and background
requirements, etc.
3.4.1 Organizational Structure for Bhopal UMTA
The major functions of UMTA shall include:
Transport planning
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 32
Transport management
Funding urban transport activities
Regulation
Conducting policy, research studies and awareness related functions
It emerged during stakeholder discussions that since all of these functions are crucial and distinct,
individual units may need to be put in place to carry out each of the functions. An important
consideration while identifying individual units is the synergy among them. For example, the
research and studies function is distinct from the policy making function. However, a single unit
may be envisaged for these functions, which brings in synergy and results in efficient operations.
In case any of these functions are not included as functions of UMTA, suitable modifications may
be considered.
A suggested approach to ensure efficient operations of the authority is to keep the authority lean
and suitably outsource some of the activities to specialized entities. In this regard, options for
outsourcing could include UTF management, accounting, information and communications, etc.
Further, consultants could be employed for distinct activities such as preparation of
Comprehensive Mobility Plan, development of standards and guidelines, review of proposals and
audit of implementation, preparation of contracts, preparation and delivery of awareness
campaigns and conducting research.
Because of the high level of responsibility, UMTA will need to attract highly experienced, capable
and professional staff for preforming its functions in an effective and efficient manner. In order to
meet this objective, it is suggested that UMTA should opt for a mix of deputised and permanent
staff.
UMTA staff will need to work closely with several other agencies including State and Central
Government departments as well as local agencies. In order to meet its staffing requirements, the
Governing and Executive Committees could depute a proportion of their total staff from existing
departments and the State Authority. This would facilitate quick staffing, as the deputed staff
would have some level of familiarity with the procedures and processes of an authority due to
similar experience. Besides, UMTA could recruit employees from the open market for permanent
positions. This option would ensure that fresh and precise talent is acquired to work in UMTA on
a full-time basis. It is, therefore, recommended that the UMTA Committees recruit a mix of
deputized and permanent staff during the initial years of UMTA, and with the passage of time, the
former could either be made permanent or be replaced by permanent staff.
3.5 FUNCTIONS OF UMTA
The functions assigned to UMTA shall dictate all other aspects of its structural design. The
finalization of functions that Bhopal UMTA has been assigned is the generated outcome of
analysis of the functional gaps and overlaps in the urban transport system of Bhopal, and the
overall situation in terms of planning, coordination and integration of different modes, etc.
The functions of Bhopal UMTA can be broadly categorized into the following groups: policy
making, planning for infrastructure and services, regulatory functions, operation of public transport
modes and construction and maintenance of infrastructure. Among these functions, strategic
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 33
policy making is a prerogative of the Central Government and Government of Madya Pradesh.
NUTP offers an example of such a policy drawn at the Centre, which incentivises various cities
and states to improve and develop their transport systems, by providing requisite direction and
resources. Apart from this, Bhopal UMTA is expected to undertake planning and regulatory
functions, to ensure that a well-coordinated urban transport system exists in Bhopal.4 The
following section discusses the various functions of UMTA which have been finalized after taking
feedback and suggestions from stakeholders in Bhopal. For a complete list of functions, please
refer to the Madhya Pradesh UMTA Bill in Annexure I. Exhibit 10 identifies and highlights the
functions of UMTA’s counterparts across the world.
Exhibit 10 Instances of UMTA across the world
Instances of Unified Transport Agencies across the world
Various cities across the globe offer examples of their governments’ organizational arrangement to
manage urban transport:
1. STIF (Transport Syndicate of the Ile de France) is a unified transport authority accountable for
transportation of the whole region of Paris across all modes of ground transport. STIF is in charge
of organizing, coordinating, modernizing and financing public transport. It also formulates the urban
mobility plan; defines the transportation routes; selects and appoints operators; sets the operational,
management and financing guidelines; and ensures that the investment programmes have certain
coherence.
2. Transport for London (TfL) is an integrated transport authority accountable for London’s transport
system. TfL is responsible for planning and operation of transport facilities in the city which clocks
more than 24 million commuters every day. TfL controls several modes of transportation such as
London Underground, Dockland Light Railway, London Overground Train services, Croydon
Tramlink, London River services, London Transport Museum and London Road Network. TfL
manages a total of 580 km of road network in London and 6000 traffic lights installed in the UK
capital. It is also responsible for administering the taxi and private hire trade.
3. TransLink Vancouver is the regional transportation authority of Metro Vancouver. It is responsible
for regional transit, cycling, commuting options and installation of Intelligent Transportation Systems.
TransLink, along with the municipalities in Metro Vancouver, is also involved in the Major Road
Network (MRN). It is the first North American transportation authority to be responsible for the
planning, financing and management of all public transportation systems. The services that come
under TransLink are bus, ferry, commuter rail, skytrain, roads and bridges, among others.
4. The Land Transport Authority of Singapore (LTA) is the authority responsible for land transport
development and regulation in Singapore. It is accountable for both public and private transportation.
LTA was one of the first integrated transport authorities to be formed in the world, adopting the
approach of a one-stop agency for all land transport functions.
The following table demonstrates the broad functions under the domain of unified urban transport
agencies in various countries:
4 Refer to Section 3.5.2 for core and additional functions of UMTA
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 34
Country Strategic
Functions
Infrastructure
Planning Regulation
Service
Planning
Infrastructure &
Construction
Maintenance
Public Transport Operations
Common
Facilities
Independent
Services
Paris X X X X
London X X
Vancouver X X
Singapore X X
3.5.1 Finalisation of UMTA’s functions
For UMTA to be an effective authority and to ensure that it plays a constructive role in integrated
planning, coordination, operation and provision of urban transport in Bhopal, its role and
responsibilities need to be clearly defined. The guidelines for key urban transport functions to be
performed by Bhopal UMTA are depicted in Exhibit 11.
The urban transport functions and related activities for managing and funding the urban transport
system of Bhopal can be divided into eight broad categories, as described below:
i. Inputs into policy formulation
While it is envisaged that the State Authority will primarily be responsible for formulating
policies for urban transport in the state as a whole, Bhopal UMTA should provide inputs to the
Central Government and Government of Madhya Pradesh/ State Authority in developing
strategies for unlocking existing bottlenecks and modernising Bhopal’s transport system.
UMTA being a local-level government body, would have in-depth knowledge about the precise
nature of urban transport challenges that exist at the ground level. These may range from
infrastructural inadequacies to institutional and governance bottlenecks. UMTA would be in
an appropriate position to advise the Government of Madhya Pradesh on Bhopal’s current
and future urban transport needs. It may also advise on the mechanisms of addressing these
challenges.
ii. Strategic planning
The urban planning functions in Bhopal are assigned to various agencies including BDA, BMC
and other ULBs and state level departments. However, the scope of most of these agencies
is limited to land-use planning. In Bhopal, the land-use plan prepared by BDA, contains a
transport component, which includes aspects related to transport infrastructure provision.
However, there is no planning undertaken for urban transport operations. Preparation of a
Comprehensive Mobility Plan which includes planning for mass rapid transit, para-transit and
non-motorised transport, as well as the road and highway network and associated facilities is
of equal importance, from the perspective of transport. Further, the responsibility to prepare
a consolidated multi-year urban transport programme to ensure that urban transport initiatives
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 35
are integrated and scheduled in a logical sequence, is not assigned to any specific agency in
Bhopal. In this context, UMTA should undertake planning functions that set the direction for
Bhopal’s long-term transport planning, providing a framework for transport policy and
investment decisions to respond to key challenges.
iii. Project preparation and approval
To ensure that all modes of transport are adequately provided for, UMTA should be assigned
the function and power to approve funding for all urban transport initiatives in Bhopal Urban
Mobility Area.
Approval of urban transport initiatives is a power assigned to UMTA to give it the necessary
authority to execute its functions. This is crucial, as UMTA is being assigned responsibilities
and in order to ensure that other agencies comply by UMTA’s decisions, it needs to be given
teeth. If UMTA is not given this power, it may not be able to ensure compliance of agencies
to CMP.
It should be made mandatory for proposals by implementing agencies to obtain no objection
clearance and consents from UMTA. UMTA should expedite this by issuing ‘Certificates of
Approvals’ for projects drawn by implementing agencies which are in consonance with
Comprehensive Mobility Plan. This would ensure compliance with strategies, plans,
Exhibit 11 Guidelines for key urban transport functions to be performed by UMTA
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 36
programmes, standards and guidelines. It is particularly important for UMTA to review and
approve projects for which it provides funding, either in whole or in part, so that it can be
assured of gaining value from putting in its resources. Project approvals will be based on
compliance with the CMP and other guidelines and standards prepared by higher authorities.
iv. Ensuring project implementation
UMTA would be responsible for ensuring effective implementation of plans and projects
related to urban transport in the Urban Mobility Area. Accordingly, it would be vested with
powers for giving directions to urban transport agencies for implementation of any urban
transport project or operation of an existing urban transport system.
v. Overseeing operation and management
Overseeing the operation of urban transport infrastructure and facilities is generally carried
out, either by public or private companies or agencies. Operations and management requires
fitting technical staff and equipment and is recommended to be left to infrastructure and facility
owners and service providers. In this regard, UMTA should be made responsible for
overseeing/regulating the operation of integrated facilities and systems for public transport in
Bhopal. This should include the latter, as described under Project Implementation.
vi. Regulation
Regulatory functions with respect to urban transport include registration and licensing of
public, private and freight transport vehicles, fare fixation, issuance of permits, designation of
public transport routes and service levels, inspection of vehicles’ construction or condition,
enforcement of traffic laws and management of traffic. These functions are generally carried
out by a number of departments within the Government of Madhya Pradesh. There are
benefits to be realized from rationalising some of these functions and enabling UMTA to issue
licenses/permits/fitness certificate for public transport vehicles. This would give UMTA some
degree of responsibility for matters that solely occur within its area of jurisdiction.
vii. Funding
The funding requirements of the urban transport sector are huge. The urban transport reforms
recommend establishment of an Urban Transport Fund (UTF) so that urban transport
initiatives are less dependent on government budgetary allocations. As part of these reforms
it is envisaged that UMTA’s planning should control expenditure from the UTF for urban
transport initiatives in Bhopal, and ideally UMTA should be responsible for utilisations from
the UTF.
In this regard UMTA should be made responsible to manage the UTF. The funding role that
should be considered for assigning to UMTA can include following functions:
Resource mobilization
Treasury Management
Utilisation / Disbursements of funds
Funds Management
Monitoring of UMTA fund utilisation
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 37
viii. Research studies and awareness
For proper development of Bhopal’s urban transport, research studies need to be conducted
regularly. This function may be considered to be assigned to UMTA. This would involve
conducting research specific to Bhopal and should also include studies for up-gradation and
extension of urban transport. Further, UMTA should also be made responsible for ensuring
public safety in urban transport.
The methodology and detailed guidelines for carrying out each of the above mentioned functions
has been discussed in chapter 5 “Operationalization of Functions”. The Urban Transport Fund
operations document provides guidelines on various aspects related to setting up and
operationalization of such UTF for Bhopal to carry out all functions relating to funding.
3.5.2 Options for implementation of UMTA’s functions
The MoUD has observed that, generally cities and State Governments are not sure of the form
and role of an UMTA for their urban areas, and this is hindering the establishment process.
Considering this fact, MoUD suggested that, an evolving approach should be followed in adopting
various possible functions of UMTA. These functions could be categorised into two types i.e. Core
Functions and Additional Functions:
The Core Functions that UMTA is expected to perform include:
o Policy Formulation –UMTA shall assist and advise the Government of Madhya
Pradesh as well as local agencies in Bhopal in all matters related to urban transport.
It should prepare and administer urban transport policies and strategies. It should also
set benchmarks and give suitable guidelines to various agencies in executing transport
policies.
o Strategic Planning –UMTA is expected to prepare the multi-modal Comprehensive
Mobility Plan and integrate it with existing land-use plans of the city, by coordinating
with appropriate agencies. Besides, the authority is expected to monitor whether each
agency is conforming to the laid out plans and audit and report compliance.
The Additional Functions comprise project implementation and approval, and certain
regulatory and funding powers given to UMTA, which may be assigned when UMTA has made
a secure footing in the institutional setup of Bhopal.
In this regard the Governing UMTA committees may exercise any of the following options:
Under Option I – Integrated Planning and Coordination only (core functions), UMTA should
be made responsible for integrated planning, consolidation of MYPs of activities and other aspects
of coordination.
In Option II – Rationale Group of Functions (additional functions), UMTA should be made
responsible for a rational set of functions. This option should involve transferring some functions
from agencies currently carrying them out.
In Option III – All the Urban Transport Functions mentioned above with possible functions
should be assigned to UMTA. This option may involve significant changes to current agencies
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 38
and result in a much larger UMTA organisation, and consequently, an even larger range of skills
required.
The extent of each of the options is illustrated in Exhibit 12:
Exhibit 12 Options for UMTA Functions
FUNCTION
Op
tio
n I
Op
tio
n II
Op
tio
n II
I
POLICY FORMULATION
Assist and advise government on urban transport matters Yes Yes Yes
Prepare and administer urban transport policies, strategies, standards and
guidelines Yes Yes Yes
STRATEGIC PLANNING
Prepare a multi-modal Comprehensive Mobility Plan integrated with land-
use Yes Yes Yes
Prepare an Alternative Analysis Report Yes Yes Yes
Prepare a detailed Transport Investment Programme for urban transport Yes Yes Yes
Monitor and audit compliance with the above plans Yes Yes Yes
PROJECT PREPARATION AND APPROVAL
Approve urban transport projects and activities Yes Yes
ENSURING PROJECT IMPLEMENTATION
Promote development of integrated facilities and systems for urban
transport Yes Yes
OPERATION AND MANAGEMENT
Oversee operation of integrated facilities and systems for urban transport Yes Yes
REGULATION
Issuing license (issue permits for) public transport services Yes Yes Yes
Monitor and advise on fees and charges Yes Yes
Enforce regulations for which UMTA is responsible Yes Yes
FUNDING
Fund public transport services for mobility and integrated public transport Yes Yes
Fund, or arrange / recommend / approve funding for urban transport Yes Yes
Monitor and audit use of UMTA funding Yes Yes
RESEARCH STUDIES AND AWARENESS
Maintain records relating to urban transport Yes Yes
Develop and manage local performance indicators for urban transport Yes Yes
Monitor and advise on safety relating to public transport Yes Yes
Conduct research studies, education and awareness Yes Yes
OTHER
Build and maintain major infrastructure (stations, interchanges, roads etc.) Yes
Operate buses, trains and other forms of public transport Yes
License and register vehicles and drivers
Inspect vehicles’ construction and condition
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 39
FUNCTION
Op
tio
n I
Op
tio
n II
Op
tio
n II
I
Enforce traffic laws and manage traffic
The Governing Committee may choose to assign additional functions to its UMTA or it may
choose to assign only core functions initially and gradually increase additional functions over time.
It has emerged from stakeholder discussions that UMTA for Bhopal should opt for option III, where
all urban transport functions are assigned to UMTA.
3.6 CONCLUSION
This chapter discussed several aspects pertinent to UMTA structure in Bhopal, which would be
the first activity that the Task Force would be required to perform. These aspects relate to
geographical coverage of UMTA, mobilization of Governing and Executive Committees, defining
the organizational structure, describing the functions of UMTA and giving options for phasing of
UMTA functions. The next chapter describes the guidelines for activities to be carried out during
the operationalization of UMTA.
Functions that need to be rationalized
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 40
PART II - OPERATIONALIZATION OF UMTA
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 41
4. OPERATIONALIZATION OF UMTA
4.1 INTRODUCTION
UMTA’s operationalization activities shall commence upon the completion of pre-
operationalization activities and the issuance of Government of Madhya Pradesh’s notification on
creation of UMTA for Bhopal.
This chapter briefly outlines the process of operationalization of UMTA, which would be taken up
by the Task Force, with description of various aspects such as the engagement of consultant for
handholding support, setting up of UMTA Committees, appointment of the CEO and COO and
other key professionals, structure of the organization, functions of various divisions, delegation of
powers, etc. Hence, various sub-sections have been explained sequentially for a clear
understanding of the methods and procedures of UMTA’s operationalization. The basic objective
of this chapter is to provide guidance for setting up a fully functional Bhopal UMTA.
4.2 ENGAGEMENT OF CONSULTANTS FOR HANDHOLDING SUPPORT
The first step towards operationalization of UMTA shall include engaging consultants for providing
handholding assistance in setting up a full-fledged UMTA.
4.2.1 Engagement of consultant and Finalisation of Terms of Reference
In order to ease the process, Ministry of Urban Development (MoUD) has developed a list of
empanelled consultants who will be available for providing handholding support for setting up
UMTA and UTF. This list has been given in Annexure II. This is intended to save time as well as
cost of the Task Force for procurement of consultants. Should the Task Force choose to appoint
a consultant other than the empanelled consultants, the detailed Terms of Reference (ToR) for
engagement of consultants have been attached in Annexure III for reference. However, the list of
activities detailed out in the ToR is only indicative in nature and may be modified by the Task
Force as per its requirements.
4.2.2 Carrying out the selection process
The Task Force, in consultation with the Nodal Agency, shall carry out the procurement process
for selection of the consultant. The empanelled consultants may be considered for submission of
proposals. The Task Force shall, however, be at liberty to directly invite technical and / or financial
bids from the empanelled consultancy firms following the prevailing procurement procedure in
Madhya Pradesh. The list of empanelled consultants is available with MoUD and the Task Force
shall have the option to invite tenders from empanelled firms and accelerate the procurement
process.
4.3 SETTING UP OF THE UMTA GOVERNING AND EXECUTIVE COMMITTEES
The consultant appointed for providing handholding assistance shall assist the Task Force in
setting up of UMTA’s Committees. The structure and composition of the UMTA’s Committees
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 42
have already been discussed in chapter 3. The consultant should assist in preparing invitation
letters/ notices to mobilize the Committee members for carrying out initial meetings and preparing
strategies for operationalization of UMTA.
4.3.1 Organizing initial Committee meetings
Once the Governing and Executive Committee of UMTA come into existence, the first step
towards mobilisation shall be organising UMTA Committee meetings. The Task Force, with the
help of consultant, shall be responsible for drafting and circulating a note on the details of the first
UMTA meeting among each of the Committee members. The note shall consist of various
specifications as provided below:
Date and venue of the meeting,
Activities performed till date
Way forward
The Task Force, with help of the consultant, shall circulate such a notice, at least 7 days before the meeting.
The agenda for the initial UMTA Committee meetings may include the following:
A discrete vision/ mission and goal statement for Bhopal UMTA
Discussions on the detailed organizational structure of UMTA
Discussions of appointment of CEO, COO and Secretariat of UMTA
Discussions on the powers and functions delegated to the members
Plan of action to be taken up in order to achieve the vision for Bhopal Urban Mobility Area
4.4 APPOINTMENT OF CHIEF EXECUTIVE OFFICER
After mobilisation of the Committees, the Chief Executive Officer (CEO) of UMTA shall be
appointed by the UMTA Governing Committee in consultation with the Task Force. The CEO shall
be chosen from among the Chairperson and members of the Executive Committee, in discussion
with the State Authority. The CEO shall have the command over the UMTA Secretariat and shall
be held accountable for all the operations of UMTA. It shall be his/her responsibility to carry out
the directives of the Governing Committee.
4.4.1 Role and responsibilities of CEO
The CEO shall act as an interface between the Governing and Executive Committees and the
UMTA Secretariat. He/she shall integrate the decisions taken by the committees with the day-to-
day operations of UMTA. Once UMTA gets operationalised, the CEO shall be responsible for
monitoring the activities of UMTA and reporting them to the Governing and Executive
Committees. The CEO shall submit periodic progress reports in a format agreed upon by the
UMTA Committee time to time.
The role and responsibilities of the CEO of Bhopal UMTA are recommended as below:
Operationalization of UMTA
Facilitating the appointment of COO and other key professionals and support staff as
decided in the operations document or as deemed necessary
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 43
Facilitating coordination between Governing and Executive Committees
Overseeing and monitoring the operationalization process of UMTA
Facilitating Governing and Executive Committee meetings
Coordinating between the Governing Committee and COO for implementation of UMTA’s
functions
Evaluating and analysing the progress of the Authority’s functioning
Advising and assisting the Governing Committee members on various functions of UMTA
A detailed profile of the CEO has been provided as a template in Annexure IV.
4.5 APPOINTMENT OF CHIEF OPERATING OFFICER
The consultant appointed for providing handholding support shall assist the CEO, Task Force and
the UMTA Executive Committee in selection and appointment of the Chief Operating Officer
(COO). The process and terms of appointment of the COO along with role and responsibilities
are highlighted below.
4.5.1 Appointment process and terms
The COO would be the senior officer in-charge of the operation of the UMTA Secretariat. The
COO shall be appointed from the open market by Government of Madhya Pradesh/ Governing
Committee or nominated on deputation basis. The COO shall be appointed in accordance with
the procedures set out in Chapter 6. The team constituted for interview for the position of COO
shall include at least three members from the Governing and Executive Committees. For the
purposes of appointing a COO, the Committees may also invite a suitably qualified specialist. The
professional selected for the post of COO shall be appointed on a full time/ deputation basis for a
minimum period of three years, with reappointment options for a maximum of two consecutive
terms. In case of reappointment, the COO shall be informed two months prior to the end of his/her
term.
4.5.2 Role and responsibilities of COO
The COO shall act as the interface between CEO and the UMTA Secretariat. The COO shall be
responsible for all day-to-day activities of UMTA in accordance with the policies approved by the
Committees and delegations given by the CEO. The COO shall initially facilitate the
operationalization of UMTA including recruitment of staff, setting up of various divisions envisaged
under UMTA, with the help of handholding consultant and under the guidance of the CEO. Once
UMTA gets operationalised, the COO shall be responsible for the functions of UMTA and
presentation of periodic progress reports to the UMTA Committees. These progress reports shall
be submitted to the CEO for his/her review.
The role and responsibilities of the COO of UMTA are recommended as below:
Day-to-day operations of UMTA
Overseeing and monitoring the activities of various consultants appointed by UMTA
Overseeing and monitoring the activities of various divisional experts appointed within
UMTA
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 44
Conducting and scheduling internal UMTA meetings
Facilitating coordination with the CEO in transforming the decisions of the Committees
into actionable outcomes
Reporting progress of UMTA’s functioning
Delegating and administering all technical functions of UMTA
Ensuring smooth functioning of UMTA
Any other role as delegated by the CEO
A detailed profile of the COO has been provided as template in Annexure IV.
4.6 DEVELOPMENT OF ORGANISATION
The Governing and Executive Committees of Bhopal UMTA shall be assisted by a full-fledged
Secretariat. This cell will be administratively managed by the COO, who in turn will report to the
CEO of UMTA. In order to perform the various functions envisaged for UMTA, six function-based
divisions have been proposed. These divisions shall be responsible for discharging the functions
assigned to them in coordination with other divisions. Exhibit 13 depicts the organisational chart
of UMTA.
Exhibit 13 Organisational Chart of UMTA
The role and responsibilities of each of the divisions are highlighted in the following sections.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 45
4.6.1 Role and Responsibilities of divisions
A. Transport Planning Division: One of the major functions of UMTA shall be to work with
various stakeholders responsible for provision of urban transport services and
infrastructure and to prepare a Comprehensive Mobility Plan (CMP), along with other
related plans, schemes and programmes for sustainable urban transport in Bhopal. The
CMP shall be updated in coordination with BDA. The Transport Planning Division of UMTA
shall have the following responsibilities:
To comprehend a vision for Bhopal Urban Mobility Area’s transport system from the
planning perspective
To formulate policies for a sustainable urban transport system within Bhopal Urban
Mobility Area
To prepare Comprehensive Mobility Plan for Bhopal Urban Mobility Area
To conduct Alternative Analysis on the basis of the proposed outcomes of the CMP
To regularly coordinate with the Urban Development Department/ Directorate of Town
and Country Planning of Madhya Pradesh and oversee the integration of CMP with land-
use plan of Bhopal
To oversee preparation of MYPs for urban transport by various implementation agencies
To coordinate with all relevant implementing agencies and monitor compliance with the
CMP and the Transport Investment Programme
To estimate and prioritize short, medium and long term plans
To coordinate with other divisions of UMTA for integrated and holistic development of the
transport system within Bhopal Urban Mobility Area
To assist and advise Government of Madhya Pradesh on matters relating to urban
transport, in consultation with the other divisions
To perform all such other functions as may be allocated by the CEO and COO time to
time
B. Public Transport Management Division: The functions related to public transport
related such as operations, maintenance and management of transport infrastructure and
facilities and operation of public transport services are carried out either by public or
private agencies. The Public Transport Management Division shall be responsible for
integration of all modes of transport and overseeing operations of integrated facilities and
systems. Regulatory functions assigned to UMTA ensure an integrated public transport
system shall be performed by this division. Some of the key functions that may be
assigned to this division include:
Create plans for an integrated and sustainable public transport system for Bhopal Urban
Mobility Area
Prepare strategies for integration of all modes of transport
Oversee operation of integrated facilities and systems for public transport
Develop standards and guidelines for public transport services specific to the requirement
of Bhopal Urban Mobility Area in consonance the land-use pattern
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 46
Coordinate with all relevant implementing agencies and supervise project implementation
Contract public transport
Issue licenses/permits/fitness certificates for public transport services
Advise on monitoring and regulation of fees and charges for urban transport services
Promote development of integrated multi-modal public transport systems for Bhopal
Implementation of integrated ticketing system for public transport modes
Perform all such other functions as may be allocated by the CEO/ COO time to time
These functions shall be carried out by the Public Transport Management Division of UMTA in
coordination with the Transport Planning Division. These two divisions shall, in coordination, plan
for integrated facilities and systems to be developed.
Traffic Management Division: The Traffic Management Division shall have five key objectives
to: improve highway safety, improve the efficiency of city roads, provide timely and accurate real-
time traffic information, facilitate cooperative public and private partnerships that integrate
transportation services, and provide customer services directly to the public on the operation of
the transportation system. It also envisaged that this division undertake route rationalization.
One of the most important functions of Bhopal UMTA shall be to coordinate with the various
implementing agencies and create a seamless transport management system for Bhopal Urban
Mobility Area. In order to achieve this objective, a centralised and integrated traffic control system
is to be operated by the implementing agencies in coordination with the Authority. The Centralised
Operation Control Cell may be responsible for the following activities:
Planning and monitoring of a Centralised signalling system for better management of
traffic
Provision of driver assistance and automation technology
On-site assistance for incident management
Implementation of other ITS applications
C. Fund Management Division: This division shall manage all the financial matters
including management of the UTF, preparation of financial plan, preparation of budget and
accounts, etc. It shall also be responsible for monitoring the expenditures of the
implementing agencies, which have been granted funds from the UTF. The list of functions
of this division, inter-alia, includes:
Fund public transport services so as to provide seamless mobility and an integrated public
transport system
Fund / arrange / recommend / approve funding for urban transport infrastructure in whole
or in part, in consultation with the Transport Planning Division
Management of UTF
Preparation of Transport Investment Programme
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 47
Maintenance of all financial records and accounts of UMTA
Preparation of annual reports, budgets and financial statements of UMTA
Monitoring and audit of UTF’s utilisation by implementing agencies
Perform all such other functions as may be allocated by the CEO/ COO time to time
D. Corporate Service Division: This division will be responsible for providing administrative
and human resource support to all divisions of UMTA. Key services of this division shall
be to:
Prepare human resource and administrative policies
Perform administrative and human resource related functions
Perform information technology, communications related functions
Preparation of annual plans and reports
Perform all such other functions as may be allocated by the CEO/ COO time to time
E. Policy and Technical Support Division: This division shall conduct research and studies
to facilitate all other divisions and other urban transport agencies in Bhopal to take
appropriate decisions. It shall also provide technical input to all the divisions and shall
prepare technical standards and guidelines. This division shall also maintain a database
of information on activities for which it is responsible. Depending on the functions assigned
to UMTA, the database should contain details of projects, funding, public transport routes
and services, licenses, etc. Some of the key functions that may be assigned to this division
include:
Provide policy assistance to Government of India, Government of Madhya Pradesh/State
Authority and local agencies in Bhopal in the form if analytical inputs to prepare
national/state/local level urban transport policies, standards and guidelines
Conduct research studies and awareness about good practices in urban transport
Maintain records related to urban transport, including details of projects, services and
funding
Develop, monitor and report performance indicators for urban transport
Monitor and advise on public transport safety
Conduct research on innovative and sustainable transport solutions and their applicability
in Bhopal at large
Prepare standards and guidelines specific to transport engineering or as deemed
necessary time to time
Provide technical input to other divisions
Coordinate with relevant implementing agencies and supervise project implementation, if
required
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 48
Oversee development and operation of urban transport systems and facilities
Review and ensure project implementation timelines
Supervise and monitor the implementation of projects (by consultants or otherwise) at
regular intervals
Set up of a knowledge management centre for collation of information on urban
transportation;
Undertake capacity building activities for UMTA staff
Perform all such other functions as may be allocated by the CEO/COO time to time
4.7 UMTA SECRETARIAT
The previous section demonstrated the organizational structure of UMTA, in terms of the divisions
functioning under the COO, responsible for various functions of UMTA. Each of these divisions
shall comprise a divisional head and staff responsible for assisting the divisional heads in
implementing UMTA’s functions. UMTA shall, therefore, comprise a full-fledged Secretariat of full-
time employees, working under the COO. The following shall be the main functions of the
Secretariat:
Provide technical input to the Governing and Executive Committees, whenever required,
in undertaking strategic decisions;
Implement the decisions of by the Governing and Executive Committees;
Monitor implementation of the commitments of implementing agencies under CMP and
MYP through collection, analysis and review of information and data;
Appoint and engage consultants in providing services for supporting UMTA’s operations;
Provide day-to-day administration and management support to UMTA Committees;
Organize and keep records of meetings conducted by the Committees.
4.7.1 Organisation Staffing
Each of the above mentioned divisions shall be headed by a Director. The Directors shall report
to the COO and CEO and shall be responsible for ensuring that all matters of the Governing
Committee are managed in a systematic, orderly and timely manner, in accordance with the
policies and procedures agreed upon by the Governing/Executive Committee. Each Director shall
be supported by a minimum of 2-3 staff (or as deemed necessary by the Governing/Executive
Committee for efficient operations of the division), depending on the extent of activities to be
performed by the division.
The chart in Exhibit 14 provides the details of the staff in each division of UMTA. All these officials
are recommended to be made part of UMTA responsible for smooth functioning of the Authority.
The details of the educational qualifications, role and responsibilities of these officials have been
specified as templates provided as part of Annexure IV to this operations document.
Apart from key professionals outlined in the organizational chart, support staff shall also be
appointed for smooth functioning of the Authority. Some aspects of UMTA’s activities, such as
UTF management, accounting, information technology and communications may be outsourced
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 49
to service providers. Consultants may be employed for distinct activities such as preparation of
the Comprehensive Mobility Plan, development of standards and guidelines, review of proposals
and audit of implementation, preparation of contracts, preparation and delivery of awareness
campaigns and conducting research. Based on the policy adopted by UMTA in carrying out these
activities, by either outsourcing or implementing them through in-house staff, the actual number
and layers of staff should be finalized.
Exhibit 14 Organisation staffing within UMTA
4.8 APPOINTMENT OF SECRETARIAT
After finalising the organisational structure of UMTA, the COO, in consultation with the CEO, shall
appoint the head of each division and professional staff for each division. The consultant
appointed for handholding support shall provide assistance to the COO in recruitment of staff.
The number of staff and their required qualifications will be determined by the Governing
Committee in consultation with the CEO and COO. The details of the educational qualifications,
role and responsibilities of these officials have been specified as templates in Annexure IV.
Because of the high level of responsibility, UMTA needs to attract highly experienced, capable
and professional staff for preforming its functions in an effective and efficient manner.
It is suggested that the staff of UMTA should comprise permanent employees recruited from the
open market, public servants on deputation and/or employees on contract. The staff on deputation
can be brought from various state departments/State Authority or local departments. This would
allow UMTA to be staffed quickly and the staff to be repatriated to their parent department, if they
are found unsuitable or in case their services are no longer required. Also, the staff on deputation
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 50
may be given the option of being permanently absorbed in UMTA, after assessing their
performance for a period of two to three years. The recruitment processes to be followed are
provided in Chapter 6.
Other staff can be recruited from the open market as permanent staff of UMTA. This would build
employee stability and loyalty and would ensure an employee base that is dedicated exclusively
to the functioning of UMTA.
4.9 DELEGATION OF POWER
The delegation of power shall be exercised in conjunction with delegation of power provided under
the UMTA Act and rules and regulations framed under it. The draft UMTA Bill provides that the
Governing Committee may, by order, delegate any of its powers or duties under the Act or any
rule made under it to the Executive Committee, the CEO, to one or more than one of the officers
employed in its Secretariat or to any sub-committee of the Governing Committee. Delegation of
powers may be broadly categorised into two parts:
Functional delegation
Financial delegation
4.9.1 Delegation of Functional Powers to CEO
The Governing/Executive Committee shall have the right to delegate any of its powers or duties
to the CEO or to one or more officials as deemed necessary. The Committee may delegate to the
CEO the following functional powers:
to sign any contract for or on behalf of the Committee
to manage UMTA’s functions
to collect revenues as applicable, on behalf of UMTA
to discharge debts owed by the Committee
to sign, accept, negotiate, endorse and receive any negotiable instrument on behalf of the
Committee
to authorise the disposal of securities of any kind belonging to the Committee
to open and operate current, deposit or credit accounts on behalf of the Committee at the
bank or financial institution agreed upon with the Committee
any other powers as the Committee deems necessary for the efficient implementation of
the day-to-day business or activities of UMTA
4.9.2 Delegation of Financial Powers to CEO
The Governing/Executive Committee shall have the right to delegate financial powers to the CEO.
The committee shall delegate the financial power to approve expenses of high value to the CEO
(say up to Rs. 30 crore or as decided by the Committee at the time of UMTA’s establishment and
as updated time to time).
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 51
The Committee shall establish whether the financial limits proposed within the operations
document are reasonable in relation to:
the current financial position of the Committee;
annual budgets approved;
prior experience regarding transaction flows within the Authority; and
future financial prospects of the Authority
The delegation of powers to the technical cell members have been provided in the subsequent
section.
4.9.3 Delegation of Powers to technical cell members
This section outlines the functional and financial powers delegated to officials in the executive
office, which will comprise the COO, the divisional directors, general managers and support staff
of UMTA. Exhibit 15 below outlines the powers recommended to be delegated to officials in the
Authority.
Exhibit 15 Delegation of Powers and Functions within UMTA
Designation Functional Powers Financial Powers
Chief Executive Officer Reports to the Governing
Committee
Line management for all
staff
Up to Rs. 30 crore for approved expenses
within the annual budget
Chief Operating Officer Reports to the Chief
Executive Officer
Up to Rs. 10 crore for approved expenses
within the annual budget.
Director Reports to the Chief
Operating Officer
Up to Rs. 1 crore for approved expenses
within the annual budget.
General Manager Reports to the Director
Up to Rs. 20 lakhs for approved expenses
within the annual budget.
Support Staff (At the level
of Manager)
Reports to the GM Up to Rs. 10,000 for approved expenses
within the annual budget.
The details of the role and responsibilities of the executive officials have been outlined for
reference as templates in Annexure IV.
4.9.4 Management of Delegations
The delegation of powers shall be reviewed annually by a team selected by the UMTA Executive
Committee which shall be responsible for proposing changes to the Governing Committee for
consideration and approval as deemed necessary. The CEO shall be responsible for undertaking
the required updates for power delegation.
The original instruments containing the delegations authorised by the Governing Committee shall
be retained in written form by the Director Finance.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 52
Both the Director Finance and General Manager Accounts and Finance should obtain and
maintain specimen signatures of the financial authorizing senior officials of UMTA at all times.
All new contracts and any renewal of existing contracts to be signed by the Governing/Executive
Committee shall be authorised by the CEO. The General Manager – Internal Corporate Services
shall maintain originals of all contracts.
Disposal of all redundant stores / company assets / fixed assets are to be authorised in writing by
a Disposals Committee delegated by the COO. Where a financial authorising person takes leave
or the person is away for a long period, a senior official shall be designated in his/her absence
with a written approval of the Executive Committee.
4.10 CONCLUSION
This chapter described the process of operationalization of Bhopal UMTA, with description of
various aspects such as the engagement of consultant for handholding support, setting up of
Committees of UMTA, procedures for appointment of the CEO, COO and other key professionals,
structure of the organization, functions of various divisions, delegation of powers, etc. The next
chapter outlines the guidelines for carrying out various functions by Bhopal UMTA.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 53
5. OPERATIONALIZATION OF FUNCTIONS
5.1 INTRODUCTION
The basic objective behind formation of an umbrella organization like UMTA in Bhopal is to
address the existing institutional gaps and overlaps in transport planning and management.
In this context, this chapter outlines the guidelines for carrying out various functions of UMTA in
order to facilitate the smooth functioning of the Authority. Typical work flow charts have been
provided for each of the specific functions.
5.2 POLICIES, PROGRAMMES, STANDARDS AND GUIDELINES
There exist various policy issues concerning urban transport in Bhopal. Some of them relate to
balancing the supply and demand of various transport services, type of mode shares,
technologies required for vehicles, types of fuels, split between public and private modes,
operation of public transport modes and finally, decisions relating to financing urban transport
investments. These policy decisions may be taken across all three levels of government (central/
state/ local) depending upon which level is better equipped to handle the related financial and
technical issues.
Further, policy decisions pertaining to land-use in Bhopal, which are undertaken by BDA and
Town and Country Planning Department have huge implications on urban transport. For example,
parts of the city that are compact and congested generally require shorter travel distances which
allow a larger share of travel needs to be met by walking and cycling, as well as public transport.
On the contrary, large stretches and open spaces of the city offer generously spaced out locations,
where travel distances tend to be longer and personal motor vehicles become more important in
meeting travel needs. In such instances, policies may give preference to TOD.
Considering the fact that UMTA of Bhopal shall be closely involved in overseeing the local urban
transport needs, it would be in a position to provide expert inputs and insights to all levels of
government in developing policies and programmes. In view of this, it has been suggested that
UMTA’s role would be to:
Assist and advise the State Authority on urban transport matters which would include
providing analytical inputs, recommendations, advice and assistance on urban transport
policy, standards and guidelines.
Provide inputs to BDA, BMC and other ULBs for developing urban transport policies,
strategies, standards and guidelines for the Urban Mobility Area in accordance with national
and state level policies, standards and guidelines.
UMTA, through its Policy and Technical Support Division, would carry out the activities required
to implement these functions.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 54
5.2.1 Guidelines for providing inputs in urban transport policy, standards and guidelines
The process of developing public policy is an activity that generally involves research, analysis,
consultation and synthesis of information to produce recommendations. UMTA’s Policy and
Technical Support Division, in coordination with implementing agencies, shall be responsible for
providing inputs to the Central Government, Government of Madhya Pradesh, State Authority and
ULBs in Bhopal for preparation of urban transport policy for Bhopal Urban Mobility Area. The
inputs to be provided by UMTA shall, inter-alia, include:
Analytical inputs: Since UMTA is envisaged to have practical knowledge about the urban
transport challenges of Bhopal, it can provide relevant analytical inputs through its own analysis
and experience. For example, it could provide inputs on costs incurred in management of
parking infrastructure, revenue potential from infrastructure used for advertising, etc.
Research inputs: UMTA shall carry out any research exercise that it has undertaken by itself
or has been requested by Government of Madhya Pradesh or any central level agency for the
preparation of urban transport related policies, standards and guidelines. E.g. UMTA may
provide research inputs on traffic management related issues, use of information technology
in urban transport, etc.
Strategic and operational inputs: UMTA may also provide strategic inputs in overall
improvement of urban transport in Bhopal Urban Mobility Area. For example, For example, it
may provide inputs on applicability and feasibility of congestion charges scheme. Further,
UMTA may provide inputs on identifying innovative sources of funding for urban transport.
Exhibit 16 Process flow chart for providing inputs to urban transport policy, standards and guidelines
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 55
The process flow chart for carrying out these functions is presented in Exhibit 16.
Hence, as per the above depicted flow chart, UMTA’s Policy and Technical Support Division shall
be responsible for preparation of Urban transport policies and standards for Bhopal Urban Mobility
Area as deemed necessary by Government of Madhya Pradesh time to time. The steps involved
in carrying out the activities illustrated in the flow chart are described below:
Step 1: The first and foremost step in the provision of policy recommendations shall be identifying
the problem at hand and defining it clearly. It is important to diagnose the problem correctly and
distinguish the repercussions of the problem from the actual problem. For example, in case a
certain stretch of Bhopal faces heavy congestion, it may be a symptom of a number of issues
such as: lack of enforcement of traffic discipline, insufficient availability of public transport, etc.
Step 2: Following problem identification, UMTA shall determine the true nature of the problem.
Increasingly, urban transport issues and solutions to them are multi-faceted and multi-layered,
often involving more than one department and level of government. Due to the cross cutting nature
of these problems, UMTA would need to identify the department which was involved in developing
the policy or is capable of addressing the challenge at hand.
Step 3: Following this, UMTA shall deploy suitable resources in the form of policy advisors and
provide them with the required infrastructure (such as, information technology support, access to
database, research studies, etc.). It is noteworthy to point out that UMTA may exercise the option
of outsourcing any of these activities to a consultant.
Step 4: UMTA may refer to existing policies and guidelines that have been prepared for its’
jurisdiction. This is important because:
i. It ensures that UMTA does not work towards developing policies/standards/guidelines
that already exist;
ii. It allows undertaking activities for improvement of existing policies, standards and
guidelines to ensure functional and institutional gaps and overlaps are addressed. For
example, the safety guidelines for operating a bus may be available in certain cases.
In such a scenario, UMTA should focus on building guidelines as to how a bus should
operate on a corridor.
Step 5: UMTA should refer to any existing policies and guidelines that have been prepared by
the Central Government and Government of Madhya Pradesh. This is important because:
i. It ensures that UMTA does not work towards developing policies/standards/guidelines
that already exist;
ii. It allows undertaking activities for adaptation / adoption of existing policies, standards
and guidelines.
Step 6: The next step shall be to seek inputs of other agencies (including implementing agencies,
public transport operators and other planning agencies) on urban transport policies, standards
and guidelines. These inputs will help in understanding the perspectives of such agencies and in
preparing practical and appropriate policies, standards and guidelines.
Besides the above mentioned steps, UMTA may conduct its own research studies and reviews of
best practices.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 56
Step 7: Based on its experience, review of already existing works and inputs solicited from other
agencies, UMTA shall draft its inputs on different policies, standards and guidelines. It shall also
develop performance indicators for monitoring its propositions, wherever applicable. This could
be used by any level of government for improvement of urban transport.
At the same time, UMTA may provide necessary inputs on reviewing and updating existing
policies and strategies to reflect new directions and changing circumstances.
Step 8: Once the draft inputs have been prepared, they may be further strengthened by taking
feedback and suggestions from different stakeholders. The finalised inputs may be then circulated
to relevant agencies.
It is advised that UMTA refers to the document - “A Guide to Policy Development”, Office of the
Auditor General, Manitoba, 2003 – for carrying out the above mentioned function.
5.2.2 Service Level Benchmarking
Service level benchmarking in the context of
urban transport, is a process of comparing
performance levels against set targets or best
practice cases. It helps in identifying the
existing gaps and challenges in urban transport
systems. Benchmarking is well recognized as a
crucial mechanism for introducing
accountability in service delivery. It can help a
city in identifying performance gaps and
facilitating improvements, through continuous
sharing of information and best practices,
ultimately resulting in better service delivery.
To measure the performance of urban transport
parameters over time in Bhopal, it is important
that the performance levels are monitored
against set benchmarks. In this context, MoUD
has initiated an exercise to define service level
benchmarks, for the following areas of
intervention:
• Public transport
• Pedestrian infrastructure facilities
• Non-motorized transport facilities
• Use of ITS
• Travel speed along major corridors
• Road safety
• Availability of parking facilities
• Pollution levels
• Land-use and transport integration
Exhibit 17 Process of service level benchmarking
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 57
• Financial sustainability of public transport
In the context of Bhopal, the role of UMTA would be to monitor the performance on parameters
highlighted by MoUD. These performance measurements, once estimated by UMTA, shall be
reported to Government of Madhya Pradesh, which will then undertake steps for disseminating
the data. For UMTA to precisely measure the performance in relation to the set benchmarks, it
would have to adopt clear definitions and methodologies to eliminate any bias in measurement
and reporting.
The output expected from UMTA in this context would be periodic performance reports on the
service level benchmarks. The periodicity of these reports shall be finalized by the Governing
Committee at the time of finalization of functions of UMTA. The following guiding principles would
be useful for initiating performance reporting:
• To begin with, data formats and processes defined for performance measurement should
be kept simple.
• The chairperson of UMTA shall take the lead in making the service level benchmarking
operational
• UMTA staff should be provided training and orientation on service level benchmarking to
enable them discharge their respective responsibilities.
For the SLBs defined by MoUD refer to “Service Level Benchmarks for Urban Transport at a
Glance”5. Exhibit 17 highlights the process of service level benchmarking.
5.3 COMPREHENSIVE MOBILITY PLAN
One of the prime functions of UMTA as identified in Chapter 3 is the preparation of a
Comprehensive Mobility Plan (CMP) for Bhopal Urban Mobility Area. The CMP shall act as a
macro-level plan and a vision statement, which determines the direction in which the transport
system of Bhopal Urban Mobility Area will grow. It shall focus on achieving a desirable
accessibility and mobility pattern for people and goods within UMTA’s jurisdiction and shall
integrate land-use and transport planning processes to meet the mobility needs of the urban area.
It shall aim at developing sustainable urban transport strategies for providing a safe, secure,
efficient, reliable and seamlessly connected urban transport system that supports and enhances
economic, social and environmental stability. Hence, as identified in Chapter 3, the preparation
of a Comprehensive Mobility Plan is one of the prime functions of UMTA. Exhibit 18 discusses
the case study of Transport Master Plan for Colorado.
Conventional transportation plans often focus more on improving vehicular movement, without
paying much attention to the overall concept of accessibility and mobility of people and goods.
They majorly emphasize on infrastructure development such as building road networks and
flyovers as a way to improve mobility of vehicles, without factoring in the welfare of non-motorized
commuters and pedestrians. CMP shall differ from conventional transport plans on at least two
counts:
a. It shall adopt a scientific approach to understanding the mobility needs of people, and
5 Refer - http://jnnurm.nic.in/wp-content/uploads/2010/12/SLB-Urban-Transport.pdf
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 58
optimizing networks designs so as to better utilize the available infrastructure and improve
public infrastructure.
b. It shall aim at integrating land-use and transport planning. Since land-use planning
influences travel patterns, CMP shall scrutinize the land-use patterns from the perspective
of developing urban transport. For example, in achieving transit oriented development
(TOD) and reducing reliance on private vehicles, the CMP shall integrate commercial and
residential areas development with mass transit development.
Exhibit 18 Case Study-Boulder, Colorado
Boulder’s Transport Master Plan, Colorado
Transport Master Plan or TMP was first adopted by the city of Boulder in 1989 with a vision to create
a safe, convenient and sustainable transportation system. The five prime areas of focus of TMP are:
1. TDM (Transportation Demand Management) - TDM provides a suitable and accessible
system to increase the use of public transport and manage the same with respect to the
demand. Several TDM strategies have been implemented. For example, distribution of
Eco Pass (annual bus pass), van-pooling assistance, developing a toolkit to assist
developers and employers in transport operations, etc.
2. Complete Streets - It aims at planning an infrastructure design to accommodate all modes
of transportation. A Complete Street Transit action plan was formulated in 2014 to improve
the bus rapid transit system, expand bike capacity, support regional flex service, etc.
3. Funding - TMP focuses on creating a sustainable funding model that focuses on judicious
spending. 84% of the total funding is used in basic maintenance and operations.
4. Sustainability - Apart from planning travel and improving accessibility, TMP also aims at
reducing greenhouse emissions arising from transportation and improving the liveability of
the neighbourhoods by integrating transport planning.
5. Regional Travel – Under TMP, the city works with various regional agencies to provide
assortment of multi-modal transport and improve regional travel. The management
includes that of 250,000 vehicles that commute in and out of Boulder every day.
Key Outcomes – More than 250,000 vehicles commute in and out of Boulder every day. Since TMP’s
formation, the use of local transit route has increased by 300%. The use of bus in Boulder is twice
the national average.
Relevance to the Indian context – The use of a CMP can bring substantial changes in transportation
planning of a city. It can help in TOD and improve the liveability for residents as was the case with
TMP.
The following sections highlight some of the broad guidelines and components of CMP, which
shall act as guidelines in preparing CMP6. In the context of Bhopal, the Comprehensive Transport
Study or the CTS exists with a horizon period of 2011-2041. UMTA may adopt the CTS as the
base document for preparing the CMP and integrate it with the master-plan. A case study on the
transport master plan of Colorado is presented in Exhibit 18.
5.3.1 Guidelines to development of a CMP
The successful development of a CMP would require collaboration among various levels of
6 For detailed guidelines, refer to CMP Revised Toolkit, 2014
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 59
government and relevant urban transport stakeholders. It should give consideration to all modes
of transport in Bhopal and focus on their interconnectivity. The key steps to be followed during
preparation of CMP would include the following:
Step 1: Understanding the city
The first task shall be to fully identify the planning area, land-use distribution and mobility patterns
within Bhopal Urban Mobility Area so as to understand the mobility needs of the people. This can
be done by administering surveys and studies to review the social and demographic profile of the
city, using the following indicators:
Spatial distribution of population
Population growth rates
Population density
Sex ratio
Literacy level
Employment structure
Economic profile of Bhopal Urban Mobility Area
Step 2: Identifying issues and challenges
The existing transport system of Bhopal shall be assessed and reviewed to understand where it
currently stands, how the transport system is used and what are the major roadblocks and
challenges being faced by it. The review of the existing urban transport scenario would include
review of:
Land-use pattern
Existing transport infrastructure
Public transport system
Traffic movement pattern (including urban goods/ freight movement)
Traffic safety and enforcement
Growth in vehicle registration
Institutional and financial framework
Environment and social situation
The current scenario in urban transport can be ascertained by administering primary transport
demand surveys such as:
Traffic volume count survey
Origin-destination survey (household O-D, roadside O-D)
Turning movement survey at intersection
Occupancy survey
On and off-street parking survey
Road network inventory survey
Passenger terminal inventory survey
Speed flow survey
Bus Transport: Boarding/ Alighting survey
Bus passenger user survey
Other Public Transport Modes: Boarding/ Alighting survey
Other Public Transport Modes: User survey
Intermediate Public Transport: User survey
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 60
Intermediate Public Transport: Operator Survey
Goods Focal Point – Entry exit survey
Goods Focal Point – Parking survey
Goods Focal Point – Vehicle operator survey
Establishment survey
Work place survey
Floating vehicle population survey
Home interview survey
Step 3: Outlining a vision for CMP
A strategic vision would need to be concerted to guide the overall planning process for preparation
of CMP. This vision should be based on the specific needs of Bhopal Urban Mobility Area, and
should aim at maximizing benefits for the community rather than simply planning a more efficient
transport system.
Examples of the CMP vision can be:
Seamless inter-modal transfer and single travel experience to the commuter by connecting
various transportation modes including non-motorized transport in a safe, comfortable,
secure and timely manner.
To evolve an integrated transportation system in the city that contributes to the city’s
productivity and improves quality of life with minimal environmental impact.
To achieve a sustainable transport system in the city, that achieves and balances social,
economic and environmental objectives.
Step 4: Set objectives and strategic targets
CMP should set specific objectives driven by Bhopal’s travel patterns. The objectives should
reflect the vision set, and have support from the elected representatives of the local government.
Targets should be aligned with objectives and should provide a benchmark for measuring
achievement.
Step 5: Integration with Land-Use Plan
It is imperative that the CMP be integrated with the existing land-use plan of the city for minimizing
the gap in travel demand and supply. In the process of integration, the CMP shall review the future
land-use patterns from the mobility optimization point of view and shall select a preferred pattern
of land-use and transport integration if necessary. In view of this, section 5.3.2 provides the
guidelines for integrating land-use plan and CMP.
Step 6: Predicting future scenarios
Based on the data collected and the vision and objectives specified, a likely future scenario should
be predicted with a ‘business as usual’ approach and a ‘desired’ approach. This would enable the
identification of gaps between current and likely future situations, considering where the transport
system stands today and which direction it is envisaged to go in the near short, medium and long
term. This stage would involve preparation of models for planning, including:
Trip generation model
o Trip production model
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 61
o Trip attraction model
Trip distribution model
Mode choice model
Traffic assignment model
After having identified the gaps between existing and future scenarios, it should be possible to
identify the areas that need intervention to change the status quo.
Step 7: Ascertaining future funding provisions
Prior to developing strategies for urban transport which meet the predicted desirable scenarios, it
is important to ascertain funding sources to fund the potential propositions. Even though it is true
that funding sources vary time to time, depending on the economy of Bhopal, the political agenda,
etc. an attempt should be made to predict the funding provisions that will be available in the short,
medium and long term, so as to set a fund estimate in the process of planning. This process would
involve seeking inputs from the Finance and Transport Departments of Madhya Pradesh as well
as Centre Government departments and agencies which provide funding programmes for
transport and infrastructure development.
During this step, as well as the next, it is important to explore the potential viability for private
sector partnerships, especially where there are clearly-identifiable benefits which can be
attributed to the private sector.
Step 8: Designing mobility improvement strategies
Strategies for a sustainable and desirable future transport system for Bhopal should be identified
in a realistic and achievable time frame. Strategies should include plans and proposals pertaining
to the following:
Integration of land-use and transport planning
Travel demand management and inducing behavioural changes to alternate transport
options apart from private cars
TOD proposals and congestion management
Public transport improvement plan, including more efficient use and rehabilitation of
existing transport infrastructure capacity
Street design and street classification system with the aim of achieving better urban
design for promoting and integrating non-motorised facilities
Development of complete road proposals, including:
Route alignment plans
Network improvement
Pedestrian network plan
Dedicated bicycle network plan
Parking plan and management strategy, not only for cars, but for other modes
Freight movement plan
Passenger/goods terminal proposals for nodal points
Last mile connectivity and inter-modal facilities
Signage and way finding plans
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 62
Disabled-friendly transport plan
Low emission plan
Each strategy should involve multiple actions that should be aligned to the relevant strategy and
to achieve the stated objectives.
Step 9: Prioritizing strategies and programmes
It is imperative that strategies and actions are prioritised into short, medium and long term, to
guide implementation. Therefore, the
planning process should involve cost -
benefit analysis of each strategy and action
to assess its positives and negatives. The
economic analysis and prioritisation
framework has been discussed in
subsequent sections.
Step 10: Developing an implementation
programme
The prioritised strategies and their
corresponding actions should be packed
into an implementation programme clearly
specifying responsibilities and delivery
timelines of implementing agencies. The
implementation programme should include
the following:
Implementation strategy of the
selected plan
o Short term plan
o Medium term plan
o Long term plan
Corridors for MRTS (rail and road)
Redevelopment of existing urban areas
Local area plans
Street redevelopment programme
Key Outputs of the CMP
Develop a short term action plan (0-5 years
horizon) for addressing critical traffic issues
within Bhopal Urban Mobility Area.
Collection/ update of household, land-use, and
travel demand data.
Formulation of transport strategy for Bhopal
Urban Mobility Area.
Formulation of proposals for transit-oriented
development and integration of all public
transport systems within Bhopal Urban Mobility
Area.
Identification of a phased programme of
transport investments proposals.
Formulation of proposals for future expansion of
public transport systems.
Propose project prioritization plan
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 63
Step 11: Obtaining Approval
After the CMP has been prepared, UMTA shall be required to organise a review meeting and
present it before the CEO and the Executive and Governing Committees for approval. All
necessary comments/suggestions provided by the Governing Committee should be incorporated
in the final CMP report before submission to the State Authority for its consideration and
Government of Madhya Pradesh for its approval.
Step 12: Reviewing Outcomes Post CMP Preparation
The implementation process should be reviewed regularly and priorities should be adjusted to
achieve proposed objectives.
During the process of CMP preparation, UMTA should solicit suggestions and feedback from the
implementing agencies and relevant stakeholders and discuss them at length internally with its
divisional heads. CMP shall be prepared after considering each of these comments and
suggestions.
The following sections discuss in detail, some elements of the CMP, which would be central to its
A review of the CMP during the planning process and post implementation should answer the
following questions:
Are the vision and objectives set earlier in the CMP still relevant, given the dynamic social and
economic environment of the city?
What have been the results and outcomes of the CMP? Were these outcomes originally
intended?
Has the CMP fulfilled expectations of all concerned stakeholders?
How can the results of the CMP be improved through revisions?
Exhibit 19 Process of CMP Approval
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 64
preparation.
Responsibility for CMP preparation/revision
UMTA shall be solely responsible for the preparation of Comprehensive Mobility Plan for the area
under its jurisdiction. Considering the volume of work involved in preparing a CMP, UMTA may
hire a consultant for successfully carrying out the task. In case UMTA decides to adopt the existing
CTS 2011 as the base document for preparation of CMP, then for any required revision/update/
modification of the same, UMTA may either appoint a consultant or deploy its own staff for the
same. Also, since UMTA shall be solely responsible for the document, it should closely coordinate
with the consultants during the process of CMP preparation.
The detailed tasks and survey information for preparation of CMP to be undertaken by Bhopal
UMTA may be referred from the Revised CMP toolkit issued by MoUD, GoI. UMTA
staff/consultants deployed to develop the CMP shall be required to detail out the CMP document
based on the guidelines specified in the Revised CMP toolkit 2014.
Planning Horizon
The CMP is a macro-level strategic document that proposes investments in the transport sector
with long term impact on climate change and other issues. Since CMP implementation shall have
long term impacts, the planning horizon for the CMP should be at least 20 years. Considering a
20-year time period, the project prioritisation for the CMP is recommended to be divided in the
following manner:
Short-term: 0-5 years
Medium-term: 5-10 years
Long-term: 10-20 years
Since the transportation network of Bhopal has an intrinsic relationship with its land-use pattern,
the planning horizon of CMP should be synchronized with that of the land-use plan, so that
planning and implementation of both the plans may be carried out in a coordinated manner.
Revision Horizon
It is recommended that the CMP document be reviewed by the UMTA Governing Committee in a
timely manner, as prescribed by Government of Madhya Pradesh. This shall essentially entail
planning for the prioritised projects in the CMP to be implemented. The review of CMP should be
finalized after due consideration of and integration with the revised land-use plan.
5.3.2 Relationship between Land-Use Plan and CMP
The land-use plan or master plan is a long term statutory document for guiding and regulating the
prospective growth and development of a city/town. It is predominantly based on the components
of population growth, infrastructure requirement, city growth pattern and existing land-use. In the
case of Bhopal, it is prepared by BDA and addresses planning issues in different sectors affecting
Bhopal Urban Mobility Area.
It is important to understand that there exists a direct two-way relationship between land-use and
transport planning.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 65
The nature of an urban area, including its population density and the mix of residential,
commercial and industrial properties, has a lasting influence on the amount and type of
transit journeys to and from a location.
At the same time, the magnitude of access provided by a transport service has an impact
on the demand for and use of land located in proximity to that transport service.
Different transit modes can have varied impacts on land-use patterns. For example, public transit
modes with heavy infrastructure needs such as heavy and light rail are likely to encourage
increased density and consequently, particular types of land-use in their vicinity. In contrast, bus
routes which do not require fixed infrastructure, may have different land-use outcomes
characterised by low density.
Given the profound relationship between land-use and transport, the prime requirement in urban
planning is that land-use and
transport are planned in an
integrated manner in order to
minimize the transport
demand-supply gap. Fulfilling
this requirement is one of the
prime functions of UMTA. In
this process of integration,
the CMP shall review the
future land-use patterns of
Bhopal from the mobility
optimization point of view and
select a suitable pattern of
land-use and transport
integration. Exhibit 20 depicts
the relationship between the
land-use plan and CMP.
Guidelines to integration of Land-Use Plan and CMP
The process of integrating land-use and transport plans may be undertaken after assessment of
the current transport scenario, prediction of the likely future scenarios, but before the formulation
of urban transport strategies. The following are guidelines for undertaking integration of CMP with
the land-use plan7:
Step 1: Deploy persons to initiate the process of integration
UMTA may hire a consultant or form a committee of its own staff, responsible for integrating the
CMP of Bhopal Urban Mobility Area with its land-use plan, since the jurisdiction of UMTA may
7 Refer to Handbook on Integrating Land Use Considerations into Transportation Projects to Address Induced Growth, 2005 for methods for integrating land-use and transport planning.
Exhibit 20 Relationship between land-use plan and CMP
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 66
extend outside the delineated boundary of Bhopal Urban Mobility Area.8
Step 2: Review all previous land-use plans/ city-development plans for Bhopal Urban
Mobility Area
The next step shall be to review and assess in detail all previous plans pertaining to land-use of
Bhopal Urban Mobility Area9. Assessments of land-use changes are necessary for three main
reasons:
To predict the future land-use to be expected in the absence of any investments or policy
changes.
To assess the impact on land-use attributable to specific infrastructure construction or
expansion in the past.
To assess land-use impacts attributable to changes in transportation policy changes (e.g.,
parking policies).
Further, this step shall also involve assembling data that will be necessary to conduct analysis.
Existing database, surveys, statistical trend analysis, remote sensing technology and GIS are
likely to be required for carrying out analysis.
Step 3: Establish assumptions for the future
This step involves determining anticipated changes in regulatory or economic policies, which will
have impact on future land-use. This step may require discussions with regulatory practitioners
and policy makers.
Step 4: Estimate Bhopal Urban Mobility Area’s population and employment growth
This step shall identify employment of local population and employment trends; broader state and
national level economic and industry trends; and economic forecasting models in order to
establish future population and employment trends for various scenarios.
Step 5: Identify land with potential for development
This step shall identify undeveloped and underdeveloped land, and in combination with
environmental restrictions and zoning regulations, shall quantify land available to absorb future
growth.
Step 6: Assign population and employment to specific locations
This step shall use land availability, cost of development, and the attractiveness of various areas
to estimate the amount and type of growth that will occur in each area. This stage may require
8 During the process of integration, UMTA is envisaged to work alongside the land-use planning agencies (either in the form of periodic consultations, or deputizing urban planners from different departments for the process of integration).
9 In places where UMTA’s jurisdiction extends over more than one ULB, the land-use plans for each of these urban areas need to be considered and integrated in the CMP preparation process.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 67
expert interviews and discussions, statistical trend analysis and integrated transportation and
land-use models.
Exhibit 21 displays the integration of land-use plan and CMP.
Step 7: Provide recommendations for revising Land-Use Plan to incorporate the CMP
UMTA should also provide recommendations on revisions/preparation of Bhopal’s land-use plan,
in order to incorporate the component of transport planning undertaken in the CMP. The
recommendations should essentially strive to achieve the following:
Functional cohesion of land-use and transport structure in the Urban Mobility Area. While
planning for the city of Bhopal, it needs to be ensured that all the areas are properly
accessible and well - connected.
The land-use plan should ensure that the transport network, existing as well as proposed,
is well integrated with the spatial framework of the city and accordingly, plans for land-
uses along major transport corridors.
The land-use plan should strive for sustainable land-use options by planning in a manner
which minimises the need to travel.
Consideration of these aspects while preparation of the land-use plan are of prime importance
and should be taken up as prime responsibilities of the Directorate of Town and Country Planning
and BDA. Government of Madhya Pradesh should be sensitized about the importance of these
incorporations in the process of land-use plan preparation. The procedure for change in land-use
plan shall be based on the Act prescribed by the ULB. Change in the existing land-use plan is
possible in case the Authority opines that such changes do not affect important alterations in the
character of the plan. The broad procedure undertaken for modification of land-use plan from that
Exhibit 21 Process flow chart of integration of Land –use plan and Comprehensive Mobility Plan
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 68
specified in the Master/Development Plan to be undertaken by the BDA, is provided in Exhibit 22
below:
Exhibit 22 Process flow chart of modifying land-use plan
Exhibit 23 Case Study- Singapore
Land-use and transport integration in Singapore
Land-use and transport planning in Singapore is facilitated by two agencies: Urban Redevelopment
Authority (URA) and Land Transport Authority (LTA), respectively. URA prepares long term strategic
plans, known as Concept Plans, which represent a successful example of integrated strategic planning.
The Concept Plan lays out the vision for development over at least a 20 year horizon, and the key actions
to achieve the vision. It shows the main land uses (residential, commercial and industrial) and the MRT
and main road networks.
The Concept Plan is not a statutory plan, but provides the framework for the preparation (also by the
URA) of statutory land-use plans – known as Development Guide Plans (DGPs), which together form
what is known as the Master Plan. Further, the Concept Plans incorporate transport policies and the
major transport infrastructure networks and facilities, and provide the framework for the formulation and
implementation of more detailed transport strategies, policies and programmes by the LTA in support of
the Concept Plans. The Concept Plans, therefore, cover aspirations that the community wants to
achieve, and confronts major strategic trade-offs and dilemmas. The DGP and the Transport Plans (TPs)
take the Concept Plans as a starting point and provide the details of how the aspirations are to be
achieved. The operational plans, which are further detailed plans prepared by implementing agencies
(Housing and Development Board and Jurong Town Corporation) then bring the Concept Plans to
fruition. It can be argued that the relative absence of departmental silos and use of cross-agency
committees make a great contribution to integration of government policy formulation and decision
making in Singapore. This can be replicated for the Indian case, given the will of technical staff and
leadership.
Exhibit 23 discusses the case of land-use and transport integration in Singapore, while Exhibit 24
illustrates the CMP preparation process.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 69
Exhibit 24 Preparation of Comprehensive Mobility Plan
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 70
5.3.3 Stakeholder Consultation
In order to make the preparation of CMP an
inclusive process, it is important to involve key
stakeholders including various beneficiary groups at
the time of preparation, to achieve a shared
understanding of the future urban transport system
in Bhopal. Therefore, continuous consultations with
the identified stakeholders shall be an important
task in CMP preparation, implementation and
review stages. Exhibit 25 discusses the process of
stakeholder consultations in Singapore. The key
stakeholders in CMP preparation process shall
include the following:
i. Government bodies like state-level UMTA,
BMC, BDA, Public Works Department,
Capital Projects Administration, Traffic
Police, Madhya Pradesh Transport
Department, etc.
ii. Central Government agencies like NHAI, Indian Railways, etc.
iii. Elected representatives from Bhopal (Mayor), Madhya Pradesh (Members of
Legislative Assembly, Transport Minister)
iv. Experts in the field of transport from academic institutes and research bodies and
consultants or practitioners in the field.
v. Non-government organisations / civil society organisations
vi. Operators like auto rickshaw unions, private bus operators or informal operators
vii. Organized user and beneficiary representative groups
It is important to work with key stakeholders identified above individually and collectively, as
they have extensive ground experience of working in Bhopal and would be crucial in
understanding the existing scenario for CMP preparation. Consultations could take the form
of surveys, meetings or workshops, to identify key transport issues and to test the likely effects
of various strategies in addressing them. Further, divergent perspectives on key issues need
to be articulated and discussed more through stakeholder discussions and meetings. Further,
public consultations/ workshops may also be required to be conducted if deemed necessary
by the UMTA Executive Committee. Following are the key guiding principles for stakeholder
consultations10:
Policy-making should be inclusive and should take into account the views of
stakeholders. Public officers should see inherent value in stakeholder feedback.
The outcome of consultations should not be pre-determined.
Consultations should involve a fair representation of all stakeholders who are affected,
interested and/or can contribute to the policy development process.
Modes of consultation should be carefully selected to reach out to the relevant
stakeholders and gather the appropriate types of information.
10 Refer to Public Consultation Toolkit, Ministry of the Information, Communications and the Arts (MICA), Singapore, 2010
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 71
The consultation process should be conducted in a transparent, consistent, structured
and timely manner. Sufficient time should be given to those being consulted to
understand and respond to an issue.
Consultation material should provide sufficient background information that is clear
and easily understandable by participants.
The scope and parameters of the consultation should be clear to the participants to set
the right expectations. Participants should be provided with a clear understanding of
how their inputs will be sought and managed.
UMTA should be responsive and follow through with stakeholders on how their
feedback was considered and the extent of its impact on the policy in a constructive
manner
UMTA should ensure that the consultation process is mutually respectful, non-
discriminatory and equitable, regardless of gender, race, age, educational levels or
religious beliefs.
5.3.4 Economic analysis and project prioritization
The CMP of Bhopal Urban Mobility Area would comprise a number of strategies which would
be broken down into projects that would drive investment plans for Bhopal’s urban transport
in the long, medium and short term. Undertaking a thorough economic analysis to check for
the viability of the identified strategies and projects and prioritizing them, therefore, becomes
imperative before embarking on projects with such long gestation periods and high investment
levels. Some of the projects identified by the CMP would require prioritization could relate to
the following:
Road improvement by way of strengthening and widening
Exhibit 25 Case Study- Master Plan Consultations, Singapore
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 72
Construction of new roads
Construction of bypasses, freeways and expressways
Developing metro corridors
Developing, improving, upgrading and extending MRTS and BRTS corridors
Improving junctions
Constructing and improving pedestrian footpaths
Constructing and improving subways/ foot-over-bridges/ road signage/ cycle tracks/
ramps, etc.
Traffic management
Improving parking facilities
Constructing terminals integrating different modes
Framework for Economic Analysis
In order to understand the feasibility and viability of each project, its costs, benefits and impacts
need to be ascertained .Benefits and Impacts associated with a project can be compared with
a scenario where the project is not undertaken. The benefits can then be assessed as follows:
The savings in vehicle operating cost and maintenance cost due to a more efficient
transport network that has resulted because of the project. The project impact on
facilitating a modal shift may also be measured.
The savings in travel time due to less congestion and better speeds.
Environmental benefits realised due to reduced traffic congestion and fuel consumption.
Once the benefits have been assessed, the project costs for construction of transport
corridors, etc. shall be computed. These costs shall include both capital and maintenance
costs. For example, for road-based infrastructure, maintenance cost can be computed as a
percentage of construction cost per year for both routine and periodic maintenance. To
estimate the environmental costs, the amount of fuel consumed by vehicles in various projects
can be estimated and monetised using the price used for carbon credits.
Once costs and benefits have been computed, indicators such as economic internal rate of
return, net present value, and benefits to costs ratio can be estimated, and projects may be
compared across these parameters.
Sensitivity Analysis
Post analysing projects in terms of their economic viability, a sensitivity analysis shall be carried
out to decide upon the preferred option. A sensitivity analysis subjects the investment in
question to various risks, which culminate into either an increase in project costs, or a reduction
in benefits, or both. The following sensitivity scenarios may be considered:
Increase in project cost by x %
Reduction in project benefits by x %
Increase in project cost by x % and reduction in project benefits by x %
Lower than expected travel demand and traffic growth rates
Loss of road capacity and fall in travel speeds due to poor traffic enforcement
Framework for Project Prioritization
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 73
Prioritisation of projects for improvement of the transport scenario in Bhopal is one of the most
important aspects in successful project implementation. The project prioritization process as
part of the CMP, shall enable greater planning efficiency. The project prioritization may be
done by applying weightages to various parameters as decided by the UMTA
Governing/Executive Committee11. Prioritising transport projects may be a difficult task since
many sustainable transport projects may have equal priority and hence, their planning may be
phased out based on short, medium and long term planning.
Some of the guiding parameters that may go into project prioritization are highlighted below:
Utilization of the corridors in terms of passenger km, which specifies the need for
developing a particular
facility
Estimated cost of the
project. Low investment
projects may be preferred
due to limited fund
availability over those
projects that have a high
investment cost.
The extent up to which the
project utilizes existing
infrastructure, facilities and
services.
The requirements and costs
of maintaining the
infrastructure envisaged by
the project in a state of good
repair.
Environmental and social
impact of the project.
Exhibit 26 emphasises the
prioritisation guidelines on a long,
medium and short term basis. The
prioritisation of projects may be
categorised over different time
frames based on the following
criteria:
Short-term projects should
be based on area level
traffic circulation plans,
improving the safety and
accessibility of
pedestrians, cyclists and
public transport users,
implementing traffic signals etc.
11 Refer to Preparing a Comprehensive Mobility Plan – A Toolkit, MoUD, 2014 for guidelines to setting criteria to project prioritization.
Framework for project prioritization
1. Measure the viability of each transport corridor
under consideration (by computing ridership or
utilization to cost ratio) to gauge project
utilization per unit investment. Higher the
utilization, higher the requirement of the project.
2. In order to gauge the implementation probability
of the project, undertake an environmental and
social impact assessment. In case a corridor is
seen as having issues related to resettlement or
forest clearances, it is likely that its
implementation will be postponed. The priority
given to such projects should incorporate such
adjustments.
Exhibit 26 Prioritisation Guidelines: long, medium and short term
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 74
Medium-term projects may involve implementation of corridor level cycle tracks, mass
transit corridor, public transport fleet improvement, parking policy development. The
medium term measures may largely aim at improving the public transport and NMT
modal shares.
Long-term projects include implementing city level networks for walking and cycling,
mass transit networks, parking regulation measures, pricing strategies and other such
measures aimed at improving the overall road network to provide adequate
accessibility for existing developed areas and to meet the overall vision of the CMP
for Bhopal.
A tentative project prioritisation plan along with the CMP shall be proposed to be discussed
with all key stakeholders for their feedbacks and suggestions. Exhibit 27 highlights the project
prioritisation plan following MCDA technique.
Exhibit 27 Project Prioritisation Plan following MCDA
A multi criteria decision analysis12 (MCDA) technique may be used to evaluate alternative
options using stakeholder feedback. Following due consideration of the stakeholder
feedbacks and decision by the UMTA Governing/Executive Committee, the project
prioritisation shall be finalised. The steps involved in MCDA are demonstrated in the
exhibit.
The final output of CMP shall be a list of prioritized strategies pertaining to various aspects of
urban transport. Some of the strategies suggested in the CMP, particularly those related to
corridor identification and development would need to undergo alternative or options analysis
in order to finalize what type of MRTS is best suited. This has been explained in the following
section.
5.4 ALTERNATIVE ANALYSIS
Following the planning for sustainable mobility options for Bhopal Urban Mobility Area, the
next major process is Alternative Analysis. Among various strategies proposed, the CMP of
Bhopal is expected to identify priority corridor(s) that need transportation improvements. Once
a corridor has been identified, the next step would be assess different transportation options
for that corridor – whether MRTS, corridor alignment options or different land-use scenario
options. The CMP will also spell out all transport alternatives for the proposed corridor(s).
12 eprints.lse.ac.uk
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 75
Alternative Analysis (AA) shall evaluate the alternatives for the identified corridor and suggest
the option best suited to the city. As an example, suppose the CMP proposes a particular
corridor to be developed as a long term strategy, and advocates alternatives like an improved
bus system, BRTS, a metro or mono-rail. AA would evaluate all these alternatives based on
defined criteria and select the alternative best suited for the corridor. Therefore, during AA,
the priority corridor identified in the comprehensive planning is studied in detail, focussing on
the effects of alternative solutions on the corridor’s transportation problems. The alternatives
shall be analysed in detail based on the following basic criteria:
Overall benefits and public well-being achieved due to the project
Effective cost involved in project implementation
Impact caused by each alternative and its expanse
Comprehensive technical basis available for the selected alternatives
Economic impact
Environmental sustainability
Financial sustainability
Promotion of multi-modality
The responsibility of preparation of the Alternative Analysis report based on the CMP
document shall lie with UMTA, which can either use its in-house technical staff, or appoint a
consultant for its preparation. The Alternative Analysis report shall be prepared in close
coordination with key stakeholders and implementing agencies. The report shall be cleared
only after the approval of the final alternative by the UMTA Governing Committee.
Based on the AA report, the Transport Investment Programme shall be finalised by UMTA
and sent across to the implementing agencies. For a step-by-step guide on preparation of AA,
please refer to Toolkit for Alternative Analysis prepared by Ministry of Urban Development.
Exhibit 28 gives a gist of the various steps involved in the process of AA.
Exhibit 28 Checklist for conducting Alternative Analysis
Process Checklist Action
Step 1 – Set goals and
objectives
Have the problems with the
corridor been identified? E.g.
congestion, low capacity, safety
UMTA
Goals and objectives identified?
E.g. mobility (connects houses to
offices, easy inter-modal transfer),
Safety (minimise accidents across
all modes, conformation with
engineering design and safety
standards), capacity (provide
sufficient capacity, minimise
delay)
UMTA
What is the “big decision” that has
to be made? E.g. transit system or
highway alignment?
What type of bus transit is suitable
along the corridor?
UMTA
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 76
13 The final responsibilities of any task assigned to the consultant remains with UMTA.
Step 2 – Set up a committee
within UMTA
Have decision makers been
identified?
UMTA
Have all decision makers been
contacted?
UMTA
Does UMTA have technical
expertise to conduct the AA or will
it have to hire a consultant?
UMTA
Step 3 – Review technical
issues, data and models
Have the problems been
identified? E.g. Current transit
travel times during the peak
period 45-75 minutes, as against
20-30 minutes by car, corridor
contains a significant percentage
of transit dependents, etc.
UMTA
Causes for performance
deficiencies? E.g. For congestion,
possible causes may be rapid
residential and employment
growth, inadequate transit
system, demand exceeds
capacity, poor past land-use
planning, etc.
UMTA
Step 4 – Define scope of
services
Terms of reference UMTA
Time frame/ work plan for the
study
UMTA
Budget UMTA
Step 5 – Framing the analysis
Have the terms of reference been
refined? (Revisit/ refine problem
statements, causes of the
problems identified in the terms of
reference, assess need to update
travel demand model)
Consultant13
Evaluation criteria to be
established at various levels
(effectiveness and
comprehensiveness in measuring
goal attainment, conformity with
NUTP)
Consultant
Link performance measures to
goals and objectives
Consultant
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 77
Decide rating scale Consultant
Existing and future needs analysis Consultant
Analysis of strengths, weakness,
opportunity and threats
Consultant
Step 6 – Identification of
alternatives
Plan and design Standards. E.g.
Indian Roads Congress Design
Standards, Guidelines and
Codes, etc.
Consultant
Operational plans for each
alternative, all having same
parameters (Fare assumptions,
parking assumptions,
approximate alignment, route
network- feeder and trunk, etc.)
Consultant
Is there any screening needed? Consultant
What are the criteria, depending
on screening levels?
Consultant
Step 7 – Final definition of
alternatives
Conceptual engineering (plans,
drawings)
Consultant
Travel demand forecasting (base
year model, forecast model)
Consultant
Operational planning
(transportation impacts, land-use
impacts, environmental and social
impacts, economic impacts,
project development costs/ capital
costs, operation and maintenance
costs, financial plans)
Consultant
Step 8 - Public review process Identify relevant stakeholders Consultant
Decide on mode of contact,
meeting date
Consultant
Decide on public meeting dates Consultant
Inform public about the feedback
process time-frame, format, etc.
Consultant
Step 9 – Evaluation Rating scale Consultant
Performance measures to be
evaluated
Consultant
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 78
Post preparation of the AA report, UMTA would finalize corridor strategies, and identify the
project to be undertaken in the short to medium turn (up to 15 years). This will set the way for
subsequent studies like the Detailed Project Report, by the concerned implementing agencies,
which would lead the selected project to the project sanction stage. Exhibit 29 depicts the
process flow for Alternative Analysis, while exhibit 30 discusses the case study of Oklahoma.
Grouping of performance
measures
Consultant
Composite score of each
evaluation category by alternative
Consultant
Final score – sum of score of all
evaluation categories by
alternative
Consultant
Step 10 - Selection of preferred
alternative
Present evaluation matrix in
previous step with all supporting
documents
Consultant
Public feedback Consultant
Decision on preferred alternative Consultant
Public meeting notification Consultant
Exhibit 29 Process flow chart for Alternative Analysis
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 79
Exhibit 30 Case Study- Tulsa, Oklahoma
CASE STUDY: Alternative Analysis (AA) of transportation models by INCOG – Tulsa
Metropolitan Area, Oklahoma
With the increase in population and the flow of traffic in Tulsa, the problems of congestion
and traffic accidents amplified. The INCOG (Indian National Council of Governments), which
is a voluntary association of local and tribal governments in the Tulsa metropolitan area in
northeast Oklahoma, conducted a study in the year 2000, to identify and analyse the various
alternative transportation modes and select the one that meets the requirement. The
existing and future conditions of the city were also examined to set a base for the analysis
of alternatives.
Key Concepts: In the first step, the factors that may affect the selection of the alternatives
were identified and then the various options were identified. These factors included travel
time, costs, frequency, comfort, environmental consequences, etc. The various alternatives
in the case of Tulsa were identified as buses, BRTS, light rail, commuter rail and pedestrian
lanes. The selection process began with demand estimation, identifying modes that are apt
considering the demand and the assessment of the pros and cons of each mode selected.
Following this, the cost - benefit, mobility and land-use benefit analysis were required to
make the final selection of the alternative.
Relevance to Indian context: Several Indian metropolitan areas face similar problems and
alternative analysis of various modes of transportation can provide a foundation of sound
congestion management and several economic incentives. Using AA, different options can
be suggested on the selected routes. It is important to note that the suggested alternative
might not be a single mode of transportation, but a group of such modes and steps that can
be implemented over an appropriate period.
5.5 TRANSPORT INVESTMENT PROGRAMME
It is imperative that strategic planning undertaken during preparation of CMP and Alternative
Analysis is closely integrated with budgeting. In view of this, it is envisaged that UMTA would
prepare a Transport Investment Programme for Bhopal Urban Mobility Area, to achieve the
goals of the CMP and plan financing of projects proposed in the CMP. Prior to this, the
implementing agencies in Bhopal Urban Mobility Area would draw MYPs, which would be
tactical in nature, and closely integrated with the strategies proposed in the CMP. The MYPs
shall present activities that an implementing agency would pursue over a short to medium
term planning horizon, towards achieving the strategies proposed in the CMP, based on
reasonable expectations of the project budget. MYPs submitted by the implementing agencies
would enable UMTA to prepare a consolidated Transport Investment Programme for Bhopal
Urban Mobility Area. The Transport Investment Programme shall be a detailed five – year
programme for financing the projects proposed in CMP, based on inputs from the MYPs.
UMTA would review and approve the MYPs drawn by implementing agencies, in order to
ensure that the programmes meet the guidelines set by CMP, are in line with the state and
national level priorities and within the limits of the available resources. Therefore, through the
process of approving the MYPs, UMTA would play an indirect role in overseeing the planning
process of implementing agencies.
The MYP would primarily make use of technical costing and planning tools to generate a
budget request for a transport sector investment, in line with the projects proposed within
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 80
CMP. It is suggested that MYP should include yearly expenditure estimates and the intended
source of funding. Post approval of MYP, UMTA would issue a Certificate of Approval (CoA)
to the implementing agency, for a particular project proposed in its MYP, which could be
furthered to the Finance Department/concerned Central Government ministry/funding agency
for making a request for funds for that particular project.
The MYP shall be prepared for a minimum time period of five years and broken into short term
(1 to 3 years) and medium term (3 to 5 years) for better monitoring and implementation of
various projects. This should be developed in consonance with the Comprehensive Mobility
Plan. It is recommended to be updated every 2 years or as decided by the UMTA Governing
Committee time to time.
Further, once the MYP has been approved, it can be detailed out in the form of annual action
plans by the implementing agencies, which will carry the exact roadmap of activities to be
performed by that agency during a particular year.
5.5.1 Guidelines and procedures for preparation of Transport Investment Programme
The suggestive process for preparation and approval of the MYP is presented in the diagram
below. Key steps involved in development and finalisation of MYP are provided below.
Step 1: Reference to the Comprehensive Mobility Plan (CMP), Alternative Analysis and
other guidelines
The UMTA shall circulate the finalised CMP and other guidelines to all concerned agencies.
The concerned agencies shall refer to these documents and make themselves aware of the
finalised objectives and strategies envisaged for development of Bhopal’s urban transport
system over the planning period.
Step 2: Development of
draft Multi-Year
Programme by each
implementing agency
Each of the implementing
agencies shall prepare (by
its internal staff or by
appointing a consultant) a
draft MYP and submit the
same to UMTA for
ensuring compliance. The
implementing agencies
should draw MYPs to
include the following:
Determining key
activities to be
undertaken by the
implementing
agency, to achieve
the objectives and
strategies of the
CMP. Example for the case of MYP drawn by Bhopal Metro Rail Corporation.
Exhibit 31 Process flow chart for preparing Transport Investment Programme
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 81
Exhibit 32 Process flow chart for preparing Multi-Year Programme
Determining the year(s) in which each activity proposed to be undertaken by the
implementing agency will be carried out, in order of priority. All augmentation of
transport network and infrastructure provisions may be worked out for the short term,
while policy level implementation may be worked out in the medium term.
Estimating the current and future costs and financing of major activities proposed, and
predicting scenarios and identifying strategies that will improve the financial
sustainability of the MYP. It is crucial that the MYP clearly spells out how much is being
spent on what and from what source, and identifies funding gaps and future fund
requirements. The costs can be determined by:
o Estimating current project costs
o Predicting future resource requirements
o Estimating current project financing
o Predicting future financing levels and patterns over the MYP’s time horizon
o Estimating financing gaps by comparing resource needs with available
financing
Exhibit 31 displays the process flow chart required for preparing the Transport Investment
Programme and Exhibit 32 depicts the process flow chart required for preparing MYP.
Step 3: Review of MYPs for compliance
The primary function of UMTA is to ensure coordinated development of overall urban transport
in Bhopal. In this regard, UMTA shall review the MYPs submitted by all implementing agencies
with the objective of ensuring that:
a. The planned developments envisaged in the CMP and other guidelines have been
covered by the MYPs;
b. There is no overlap or gap in achieving the envisaged developments;
Transportation
Service
CMP
Objective
CMP
strategy
AA
Outcome
Main
Activity by
Metro
Corp.
Timelines Costs
Public
Transport
To increase
public
transport
ridership by
20% in the
planning
period
To
develop
100 km of
corridor
around the
city
Metro is the
best option
suited for
the corridor
Build 25
km of
metro in 4
phases
2016 -
Completion of
25km
2017 -
Completion of
50km
2018 -
Completion of
75km
2019 -
Completion of
100km
…
…
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 82
c. The projects finalised under the MYP are within the time and budget frames that have
been predicted by the CMP.
UMTA would provide its comments and suggestions to the concerned agencies for revision of
the draft MYPs. Once these suggestions have been incorporated, the MYPs shall be finalized
for approval by the UMTA Governing Committee14.
Step 4: Consolidating the MYPs into a Transport Investment Programme
Once the MYPs have been revised, UMTA would prepare a Transport Investment Programme,
consolidating the MYPs of various implementing agencies and submit it to Government of
Madhya Pradesh via its nodal department, for approval of programme and associated budget.
Step 5: Preparation of annual action plan
Once the Transport Investment Programme has been approved by Government of Madhya
Pradesh, UMTA shall break down the consolidated programme into implementing agency-
specific programmes, and shall circulate them to all the concerned implementing agencies.
The agencies shall then decompose their respective MYPs into an annual action plan for the
following year. This process of annual action plan formulation should be repeated every year
for the time horizon of the MYP.
Step 6: Monitoring and Evaluation of MYPs
UMTA shall establish a monitoring and evaluation framework to track the progress of
implementing agencies towards the activities set out in their MYPs. This process would enable
UMTA to include annual and mid-term corrections to MYP strategies, should this tracking
demonstrate that milestones and targets are not being achieved. The principles of establishing
an effective monitoring and evaluation framework are:
Ensure selection of specific, measurable, achievable, relevant and time-bound
indicators to track performance.
Plan in advance the data sources for measuring the indicators and the means by which
the data will be verified.
Describe accurate baselines that will enable tracking of progress.
Define targets that are realistic and achievable in relation to the baseline data.
Exhibit 33 gives an illustrative monitoring and evaluation framework which UMTA could adopt.
14 All projects with issues pertaining to land requirement shall be referred to the land owning Authority for clearance on land requirement/ acquisition. Hence, the implementing agencies will be responsible for getting clearance on any change in land-use for the projects approved under the MYP. UMTA shall be responsible for monitoring the process of land-use change undertaken by the implementation agencies and may time to time facilitate the same as deemed necessary by the UMTA Governing/ Executive Committee.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 83
Exhibit 33 Illustration of monitoring and evaluation framework of UMTA
The Authority may also engage consultants as deemed necessary for the purpose of
monitoring and auditing processes.
5.6 INTEGRATED FACILITIES
An integrated transport system supports cross-city and cross-region journeys by way of new
travel opportunities through increased interchange. Planning for integrated facilities aims to
ensure that there exists suitable and interconnected transport infrastructure for all transport
modes, such as private vehicles, freight, public transport, walking and cycling. To ensure
seamless and smooth connectivity of people and goods across the Urban Mobility Area, it is
crucial that all transport modes (by way of infrastructure and services) are connected and work
together. Integrated service provision results in a seamless journey that is as door-to-door as
possible.
In planning and development of integrated facilities, UMTA should keep in view certain
measures:
Integrated transport network means integration among modes as well as within each
individual mode. Is this inter and intra-modal integration being achieved?
Today, most commuters in Indian cities face barriers and discontinuities in seamless travel across
an urban area. These discontinuities are sharper for pedestrians, cyclists and public transport users
than for car drivers, who can usually find a way around such impediments.
For pedestrians, barriers include roads that are difficult to cross, lack of footpaths, hostile
walking environment, etc.
For cyclists, barriers may include dangerous intersections leading to safety concerns, high
traffic roads without provision of cyclist tracks, etc.
For public transport users, barriers include services, routes and schedules that do not
connect, low frequency of service, absence of end-to-end connectivity, etc.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 84
How good is the walking access to bus/train stations? How can the walking
environment be improved?
How secure are the facilities for cycling to bus and train stations?
How well do buses connect with one another and with trains in terms of schedules and
physical access?
How does one ensure seamless travel of commuters in buses or trains and from buses
to trains and vice versa? What procedures (of security frisking, ticketing, etc.) can be
streamlined so as to cause minimum discontinuity for commuters?
5.6.1 Guiding principles for Integrated Transport Planning
The guiding principles for integrated transport planning have been demonstrated in Exhibit 34
below.
Exhibit 34 Guiding principles for integrated transport planning
Principle Considerations for UMTA
interventions
Potential Outcomes
Providing a
satisfied
commuting
experience
Identify ticketing and fare
requirements for commuters to
introduce integrated ticketing across
public transport modes and
operators15
Offer clear and accessible information to
commuters for public transport across
modes, operators, routes and schedules
Encourage good pedestrian access to
public transport services
Consider the needs of all users of the
network
Increased patronage
towards public transport
services and facilities
Development
of an
integrated,
seamless
public
transport
network
Plan for a hierarchy of mass,
intermediate and local transit services
in a network through terminal and
interchange point development
Follow consistent timetables and
stopping patterns for services
Coordinate convenient transfers
between services
Increase network connectivity
The public transport
network is effective and
easy to understand and
navigate
The public transport
network considers the
needs of different user
groups
Changing between public
transport modes is as
convenient as possible
Plan for
rehabilitation
of existing
assets and
infrastructure
Provide services making the best use
of existing assets and infrastructure
Plan for future asset and infrastructure
procurement and development
Appropriate distribution
of public transport
services across the
network
Service provision
increases network
productivity
15Refer to ‘Draft Guidelines – Smart Ticketing’, Expert Group on Urban ITS. Access - http://ec.europa.eu/transparency/regexpert/index.cfm?do=groupDetail.groupDetailDoc&id=5783&no=3
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 85
Principle Considerations for UMTA
interventions
Potential Outcomes
Public transport services
are integrated with future
asset and infrastructure
improvements
Foster
continuous
improvement
Undertake periodic reviews to ensure
that services continue to reflect
demand expectations
Service planning
continues to be efficient
and effective
Ensure safety
of commuters
and prompt
accident
mitigation
Establish a unified and centralized
command and control center for
Bhopal Urban Mobility Area enabling
quick incident response16
Plan for high quality facilities to ensure
customer security, comfort and ease
of use
Reduction in fatalities
caused during accidents
Ensure
integrated
traffic
management
A centralized integrated traffic control
system should be operated by the
implementing agencies in coordination
with UMTA. The centralized operation
control cell may be responsible for the
following activities:
Using ITS to streamline traffic signal
control, enabling prioritisation of
public transport and traffic
optimisation
Satellite tracking of vehicles to give
real - time passenger information
Automatic number-plate recognition
and vehicle detection systems
Enabling a visual view of transport
system through closed circuit
television surveillance17
Reduced congestion
Reduced energy
consumption and traffic
emissions
Increased efficiency of
the transport system
Improved freight delivery
and servicing
Enhanced road safety
Reduction in parking
congestion
In terms of development of integrated facilities, UMTA’s role shall be to promote, develop and
regulate the integration process within Bhopal Urban Mobility Area. Bhopal UMTA shall ensure
development, construction, integration, operation and management of integrated and/or
standalone transport network facilities and services that aid and enhance efficiency and
service levels of the urban transport system.
16 Refer to ‘Simplified Guide to Incident Command System for Transport Professionals’, U.S. DOT. Access - http://www.ops.fhwa.dot.gov/publications/ics_guide/ics_guide.pdf
17 Refer to ‘Guidelines for ITS Deployment in Urban Areas’, Urban ITS Expert Group, 2013. Access - http://ec.europa.eu/transport/themes/its/road/action_plan/doc/2013-urban-its-expert_group-guidelines-on-traffic-management.pdf
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 86
Exhibit 35 Case Study- London
London Oyster Card – Integrated ticketing system
Nearly two- thirds of the total rail journeys in United Kingdom either start or end in London.
Public transportation in United Kingdom is administered by TfL (Transport for London). TfL
introduced a smart card – known as the Oyster card - which could be used in various modes
such as London Bus, DLR, Tramlink, London Underground, etc. This project was a public-
private partnership operated by TranSys consortium. The system is similar to the smart card
system of Delhi Metro Rail Corporation where passengers need to touch the card on a
sensor at the beginning and end of the journey.
The Oyster card was set up under a Private Finance Initiative contract between TfL and
TranSys and a consortium of suppliers. The £100 million contract was signed in 1998 for a
term of 17 years until 2015 at a total cost of £1.1 billion. There is documented evidence that
introduction of Oyster cards has increased the number of users of public transport in
London. This has positively affected traffic congestion and therefore, journey times, which
in turn has reduced CO2 emissions and pollution levels.
Key outcomes – As of 2012, 7 million cards were regularly used and a total of 57 million
journeys are made using Oyster card every week. Around 80% of the total bus and tube
travel in London has been estimated to be made through Oyster. In a survey conducted by
DoT in 2009, 98% of responses were favourable when it came to the implementation of
Oyster system.
Relevance to Indian context – TfL is an authority quite similar to the proposed UMTA and
the integration of ticketing as adopted by TfL can be established in Indian context too.
Lessons can be taken from other integrated ticketing systems such as Hong Kong,
Montreal, etc.
5.6.2 Fare Integration
Integration of tariffs and fares is a crucial component of implementing an integrated and
comprehensive urban transport system, and a key milestone towards increased access to
public transport. The benefits of providing an integrated public transport system may be
reduced if passengers require several tickets for their trips, which vary across transport modes
and operators. Therefore, efforts should be made for ensuring that public transport systems
offer integrated fares and tariffs, which are easy to comprehend and transparent to perceive
by passengers.
Fare and tariff integration mainly imply implementation of the following:
A systematic set of tickets (in the form of passes, individual and group tickets) with
similar formats (coupons, magnetic cards, etc.)
A systematic set of rules for fare calculation, which can be easily understood by
passengers
An appropriate set of validation and control systems
Another important aspect pertinent to fare integration is creation of “favourable” packages for
users of public transport. These packages allow users to buy a set of tickets at a discounted
price.
In the context of Bhopal, different transport service providers are active for different modes of
transport, with all of them setting and collecting their own fares. UMTA shall help facilitate fare
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 87
or tariff alliances for the purpose of integrated ticketing, wherein a single ticket can be used
for all forms of transport within a defined segment. In line with this, the following are some
guiding principles for UMTA in instituting integrated ticketing in Bhopal:
• The introduction of integrated ticketing should be viewed as an opportunity to rethink
the current fare policy and to offer alternative fare possibilities to customers.
• Integrated ticketing should be in line with internationally agreed standards.
• It should allow passengers to plan and book their travel through their choice of channel.
• It should give passengers the flexibility of contactless payment and pre-paid travel.
• Efforts should be made to create a linkage between travel information, journey
planning, payment and integrated ticketing, including a liaison with compatible mobile
phones. This will ensure that the customer experience consistently meets the highest
expectation.
• The data generated from integrated ticketing can be further analysed to predict the
passenger turnover on various routes and at various instances, which can lead to
optimal transport service provision.
• UMTA should also protect the customer’s privacy and maintain confidentiality.
5.7 ROUTE RATIONALIZATION
UMTA in Bhopal is envisaged to enhance the operational efficiency of bus transport. Route
rationalization is an important step in that direction, as it increases both passenger satisfaction
as well as financial returns to operators of bus transport.
Irrational route networks are characterized by duplication and overlapping. In such a scenario,
certain commercially-viable areas of a city may be served excessively by bus transport,
whereas certain others may remain under-served. From the perspective of the passengers,
this situation is undesirable as overloaded buses on certain routes co-exist with under-utilized
ones on other routes. Further, from the perspective of the operator, the situation is
uneconomical as load factor varies between services, and so do earnings per vehicle.
Route rationalization is an exercise to optimize efficiency of bus transport routes. It includes
adjusting the bus routes, service frequency and schedules, reducing the number of bus stops,
truncation or amalgamation of routes, route cancellation, etc. as appropriate. This
rationalization is performed using the analysis of transport lines and passengers routes. It is
based on field research, modelling and interpretation of results to make propositions
concerning cost reduction and recommendations to increase the availability and quality of
transport service. The next section provides guiding principles18 that could use to undertake
the route rationalization process19. UMTA may undertake the process using its own staff or by
deploying consultancy services.
5.7.1 Guidelines for route rationalization process
Rationalization of bus services in specific areas should begin with a close examination of the
ridership and operating statistics—specifically productivity, load profiles, span, and frequency
by time of day.
A detailed evaluation process of bus services would typically involve extensive collection of
18 Transit Cooperative Research Program (TCRP) – Report 111 on Elements Needed to Create High Ridership Transit Systems
19 Guidelines have also been provided in Module 3 – Guidelines for Bus Service Improvement: Policy & Options, ADB, 2008
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 88
ridership data, which could be administered in the form of manual boarding/alighting counts
or ride checks, automated passenger counts, etc.
Using schematic maps and available stop-by-stop boarding and alighting data, relatively
strong and weak segments of existing routes can be identified. Routes can be classified
according to their broad functions, such as line-haul, feeder-distributor and local circulator. In
some cases, routes serve multiple functions simultaneously or change their functions during
the course of the day, and such nuances need to be recognized.
UMTA may wish to establish a set of principles or guidelines to apply to its routes when
considering opportunities to rationalize them and optimize network coverage. An example of
the types of principles that could be deployed is as follows:
Line-haul routes ought to be as direct as possible while still serving areas that generate
high numbers of transit trips.
Line-haul routes should stay on arterials and other major streets to the extent possible.
One-way travel times for line haul routes should generally be less than ‘x’ minutes to
make schedule adherence easier.
Circulator routes may follow circuitous routings in order to provide maximum coverage;
the area covered by the route should be small, so that total one-way travel time is less
than ‘y’ minutes.
Circulator routes can penetrate deep into neighbourhoods if small vehicles are used.
A single route should not attempt to serve too many markets or serve too many
functions; routes operate more efficiently and effectively when they have an identifiable
focused market and purpose.
Overlapping routes should be avoided, except in the following circumstances:
o Two or more line-haul routes with moderate frequency and a common terminus
share a common segment beginning at that terminus; in such a case, the
schedules should be coordinated to provide an effective headway that is twice
as good as the routes individually.
o A line-haul route with limited-stop service is overlaid on a local service route.
o The routes sharing the overlapping segment operate at different times of the
day or serve different functions and can meet productivity standards.
o There is only a single feasible roadway connection between two points, or a
secondary routing that would generate no ridership.
Routes should have consistent and understandable patterns at all times of operation.
Doubling back and retracing steps should be avoided whenever possible.
Transit centres can increase mobility in suburban areas by facilitating transfers
between high-frequency, shorter routes that would replace low-frequency direct routes.
In line with the application of such principles, an area may develop a range of rationalized
service strategies, including:
• Splitting long routes;
• Straightening line-haul routes;
• Shifting coverage from line-haul routes to circulator routes;
• Separating overlapping routes onto different streets;
• Removing instances of doubling back;
• Consolidating route patterns (or routes within a line);
• Consolidating service along a segment into one line where service is now split among
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 89
two or more;
• Eliminating very low productivity routes (less than x boarding’s per vehicle revenue
hour) and reallocating resources elsewhere; and
• Restructuring service around new transit centres (and extending routes to reach new
activity centres and to improve overall connectivity).
Route rationalization, therefore, forms an important function of UMTA in Bhopal. It shall
facilitate minimization of overlapping and/or duplicative bus routes, thereby offering
opportunities for improving efficiency. This in turn, can result in making the bus service less
confusing for passengers, and release resources that could be used more productively
elsewhere in the city.
5.8 REGULATION
In order to undertake regulatory functions in the realm of urban transport, it has been
recommended that Bhopal UMTA should facilitate licensing and fare fixation functions for
public transport vehicles operating within its jurisdiction as well as regulate fees and charges
for other urban transport facilities and services.
In this regard, the suggested functions of UMTA shall include:
Contract public transport services so as to provide mobility and integrated
public transport - While it is not intended for UMTA to operate public transport
services, it should, however, regulate the supply and integration of public transport
services, particularly for bus transport. For instance, it may contract bus services, and
possibly other public transport services, so as to ensure adequate coverage of these
services across Bhopal Urban Mobility Area, and not just on routes that are
commercially viable. The selection of operators for provision of bus services may be
based on general procurement procedures. However, the specifications of the buses
should be in consonance with the Urban Bus Specifications provided by MoUD, GoI.
Other public transport services may also be contracted by UMTA in line with the
requirements of Bhopal Urban Mobility Area and as deemed necessary by the CEO.
Issuing licences (or permits) for public transport vehicles - UMTA shall also be
permitted to issue licenses for the provision to the public transport vehicles. In order to
achieve this, the Transport Department may issue the licenses (permits) only in
consultation with UMTA. This function is crucial because it allows UMTA to exercise
some degree of its decision making power in regulating the number of public transport
vehicles operating within Bhopal Urban Mobility Area.
Monitor and advise on fees/charges for public transport, parking and other
public transport facilities and services and regulate fares for urban bus services
- Fares influence the patronage of public transport services, and hence, adjustment of
public transport fares can be used to encourage or discourage the use of a particular
mode of travel. Setting of fares can, therefore, be part of a wider, multi-modal travel
demand management strategy for the Urban Mobility Area, which may involve charging
vehicles, particularly private vehicles, for their use of roads (road pricing, congestion
charging, etc.). Such a strategy would operate best with a single agency in control of
fixing all relevant fares, fees and charges. In line of this view, UMTA’s role shall be to
coordinate with various fare- setting agencies in Bhopal, including the state and local
level agencies, and make decisions pertaining to fixation of fares and charges within
the framework of the overall travel demand management strategy. It has been
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 90
suggested that UMTA should be responsible for the following functions within the ambit
of monitoring, fixing and regulating fees/charges in Bhopal Urban Mobility Area:
o Fix all relevant fares, fees/charges within Bhopal Urban Mobility Area – This
particularly applies to bus transport and fare fixation for bus transport becomes
part of a wider reform of public transport planning, contracting and funding. All
these aspects need to be placed under the control of a single agency for
effective service delivery.
o Suggestions in fare structure for sub-urban rail services – This shall include
advising the Indian Railways for fixing the sub-urban railway charges within the
overall travel demand management strategy.
o Make decisions on the amount of subsidy required for public transport services
–UMTA shall decide the basis of the level of revenue it has been able to recover
from various sources of resource mobilization as discussed in the UTF
operations document.
5.9 RESEARCH STUDIES AND AWARENESS
One of the main functions of UMTA is conducting research studies and spreading awareness
regarding urban transport. Research and development form the core to a successful, well-
strategized and updated transport network. Hence, various types of transport policies,
guidelines and studies need to be worked out by UMTA. The research function under UMTA
is depicted in Exhibit 36 below.
In this regard, UMTA’s functions have been suggested to include following:
1. Maintain a database relating to urban transport and carry out necessary traffic and
transportation surveys to update its database: To manage its affairs, UMTA will need
to maintain database of information on activities for which it is responsible. Depending on
the functions assigned to UMTA, the database should contain details of projects, funding,
public transport routes and services, licences, etc. The database would help in monitoring
and understanding the various traffic and transportation needs in Bhopal Urban Mobility
Area. It should act as a centre for technology transfer and also guide the local authorities
for all their technical inputs/plans in the field of traffic and transportation.
UMTA should maintain database with information on activities for which it is responsible.
Depending on the functions assigned to it, such database should contain the following:
Details of projects;
Details of existing urban transport infrastructure;
Planned development by different agencies in consonance with MYPs;
Fare structures;
Funding;
Public transport routes and services;
Licences;
System performance including safety.
The maintenance of transport database shall help in the following:
Facilitate sharing of data across various agencies
Facilitate coordination of information across agencies
Minimise duplication of data collection
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 91
Map all transport developments for planning purposes
Facilitate selected access of information/ reports to the general public
Provision of data to the Policy and Research Division of UMTA
The broad outline of data which is recommended to be collected is provided below:
Demand for urban transport:
o Traffic operations
o Performance of major routes
o Passenger and freight data
o Vehicle population for public, private as well as para-transit system
Supply of urban transport:
o Capacity trends
o Fleet data
o Road and traffic infrastructure facilities and provisions
Safety statistics and financial results,
Data on fuel consumed by public, private and para-transit system
Information on city road infrastructure, road conditions; updated information on all
public transport modes, routes, frequency and timings;
Non-motorised transport facilities;
Mobility indicators;
Modal share/ split of transport vehicles;
Incidents of accidents, fatalities;
Service level benchmarks; and
Other benchmarking data.
2. Develop and manage local performance indicators for urban transport: UMTA needs
to develop, measure and publish performance indicators for urban transport within its
jurisdiction. These indicators should be in line with the service level benchmarks published
by MoUD, and will be a measure of UMTA’s outputs.
UMTA Research Functions
Maintenance of Database
• Transport projects• Existing urban transport infrastructure• Public transport routes and services• Fare Structures and Licenses
Public Transport safety guidelines
• Quality of infrastructure• Driver training, testing and licensing• Registration, testing/certification of vehicles• Road accidents• Enforcement of traffic rules
Performance Indicators
• Develop measures and publish performance indicators• Conduct workshops for awareness about best practices
Exhibit 36 Research Function within UMTA
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 92
3. Conduct research studies,
education and awareness
about good practices in
urban transport: For UMTA
to be successful, it needs to
conduct research and
studies to take informed
decisions. These studies
could be undertaken by the
in-house experts of UMTA or
by external consultants. The
research and studies should
be based on the database
built by UMTA. There is also
a role for UMTA in raising
awareness about good
practices in various aspects
of urban transport. The latter
could include providing
training opportunities and
support to its professionals.
The guidelines for the
common database of UMTA
are presented in Exhibit 37.
4. Develop and maintain transport analysis tools such as demand and network
models, GIS, etc.: UMTA should maintain network datasets that model transportation
networks and perform route, closest facility, service area, origin-destination cost matrix,
vehicle routing problem and location-allocation network analyses on transportation
networks.
5.10 CONCLUSION
This chapter outlined the guidelines for carrying out various functions of UMTA, including
providing input in policy, standards and guidelines, preparation of comprehensive mobility plan
and alternative analysis, MYP preparation, regulation, research studies and awareness. The
next chapter discusses the broad procedures and guidelines to be followed to carry out day-
to-day activities of the UMTA Committees and Secretariat.
Exhibit 37 Common database for UMTA
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 93
6. ADMINISTRATIVE AND RECRUITMENT
PROCEDURES
6.1 INTRODUCTION
This chapter describes broad procedures and guidelines to be followed to carry out day-to-
day activities of the UMTA Committees and Secretariat. The policies and procedures relating
to administration and human resource matters of UMTA shall comply with all the legislative
provisions of the UMTA Act (refer to Annexure I). The procedures relating to procurement
outline the steps to be followed for procurement of services, works and goods. The procedures
relating to financial management are provided in the UTF operations document and these
include funding mechanism, accounting procedures and audit arrangements, etc. The
procedures provided in this chapter are only for the purpose of providing broad guidelines. It
is suggested that UMTA adopts prevailing policies and procedures as laid down by
Government of Madhya Pradesh.
6.2 ADMINISTRATIVE AND OFFICE MANAGEMENT PROCEDURES
The procedures relating to administration and office management to be followed for preforming
day-to-day activities of the UMTA Committees and Secretariat are provided in this section.
The policies and procedures on these matters shall comply with the legislative provisions of
the UMTA Act.
6.2.1 Transparency Policy
A high level of transparency shall be the key policy of the Authority. The Authority shall
maintain exemplary standards in all areas of work and shall strive to be transparent in its
procedures and policies. The Authority shall, therefore, abide by the following principles and
detailed procedures while taking all decisions and performing all activities:
Clarity of role, responsibilities and objectives:
The ultimate objective and institutional framework of the Authority shall be clearly
defined in the UMTA Act or the regulations framed under it
The institutional relationships between the Authority and other agencies shall be
clearly defined in performance agreements between these bodies
The role and responsibilities of the Authority with regard to performance of each of
its functions shall be made clear in published documents
Open process for formulating policies and reporting policy decisions:
The framework, instruments and any targets that are used to pursue the objectives
of the Authority’s policies shall be publicly disclosed and explained
Information on the composition, structure and functions of the Authority shall be
published
Changes to the Authority’s policies shall be publicly announced and explained in a
timely manner
The Authority shall issue periodic public statements on progress towards achieving
its objectives
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 94
Transparent and fair procurement:
The procedures used to publicise tenders shall be published by the Authority,
together with any standard forms to be used, and details of the evaluation criteria
that will be used to identify the successful tenderer
Contract award notices shall, as a minimum, include the description of the nature
of the goods or services, the name and address of the successful tenderer, the total
value of the contract, the values of the highest and lowest offers receive, and the
term of the contract where appropriate
Contract award notices shall be posted on the Authority’s website within seven days
of the contract award and be retained on the website for a period of at least six
months
The Authority shall be prepared to debrief unsuccessful tenderers in relation to a
contract award
Public availability of information:
Presentations and releases from the Authority shall meet the standards related to
coverage, periodicity, timeliness and access, set out in the Authority’s
communications strategy
The Authority shall publish its plan and annual operating accounts at the earliest
opportunity each year
The Authority shall establish and maintain public information disclosure services,
including a website, the Authority’s annual report and other media set out in its
communications strategy
Accountability and assurances of integrity:
Senior officials and members of the Authority shall be available to appear before a
designated public authority to report on the conduct of the Committee’s policies,
explain the Authority’s objectives and describe the Authority’s progress
Information on expenses and revenues in operating the Authority shall be published
annually
Standards for the conduct of personal financial affairs of officials and members of
the Authority and rules to prevent exploitation of conflicts of interest, including any
general fiduciary obligation, shall be publicly disclosed
6.2.2 Committee Procedures
This section specifies the procedures relating to appointment and term of Committee
members, committee responsibilities, committee meetings and Authority’s working group’s
etc. All Secretariat staff are required to comply with the information concerning committee
procedures and the same should be maintained up to date at all times.
Act provisions:
Members of the Governing/Executive Committee shall be nominated by name and /or
designation. The names and / or designation of all members of the Governing/ Executive
Committee as first constituted and every change in membership thereafter shall be published
in the Official Gazette.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 95
A member of the Governing/ Executive Committee, other than an ex officio member, shall hold
office for a period of three years from the date of his or her appointment and shall be eligible
for re-appointment at the expiration of that period.
In case of any vacancy arising in the Governing/Executive Committee on account of death,
resignation or otherwise, the same shall be filled as soon as possible in accordance with the
criteria set out in the UMTA Act. No act or proceedings of the Governing/ Executive Committee
shall be illegal, nor can any question relating thereto be raised, merely on the ground of the
existence of a vacancy in, or any defect in the constitution of, the Governing/ Executive
Committee.
Resignation, Removal, or Suspension of Chairperson or other Members
The Chairperson or any other member may, by a written notice addressed to Government of
Madhya Pradesh, resign his/her office, provided that the Chairperson or the member shall,
unless he/she is permitted by Government of Madhya Pradesh to relinquish his/her office
sooner, continue to hold office until the expiry of three months from the date of receipt of such
notice or until a person duly appointed as his/her successor enters upon his/her office or until
the expiry of his/her term of office, whichever is the earliest. Government of Madhya Pradesh
may, by order, remove the Chairperson or any other member appointed or nominated by
Government of Madhya Pradesh from his/her office if such Chairperson:
a) is, or at any time has been, adjudged as an insolvent; or
b) has been convicted of an offence which, in the opinion of Government of Madhya
Pradesh, involves moral turpitude; or
c) has acquired such financial or other interest as is likely to affect prejudicially his/her
functions as a member; or
d) has so abused his position as to render his/her continuance in office prejudicial to the
public interest; or
e) has become physically or mentally incapable of acting as a member.
The Central Government may, by order, remove the member appointed or nominated by it
from his/her office if such member:
a) is, or at any time has been, adjudged as an insolvent; or
b) has been convicted of an offence which, in the opinion of the Central Government,
involves moral turpitude; or
c) has acquired such financial or other interest as is likely to affect prejudicially his
functions as a member; or
d) has so abused his position as to render his continuance in office prejudicial to the
public interest; or
e) has become physically or mentally incapable of acting as a member.
If a casual vacancy occurs in the office of a nominated member, either by reason of death,
resignation, removal or otherwise, such vacancy shall be filled up, as soon as may be, by the
Government and such nominated member will hold office only for the remainder of the term
for which the person whose place he/she fills would have been a nominated member.
6.2.3 Working groups constituted by the Authority (for specific subject matters)
It is suggested that UMTA should time to time appoint working groups consisting of such
members or experts whose assistance or advice may be required for any subject relating to
the purposes of the Authority.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 96
Such appointed members / experts should be entitled to receive allowances or fees as may
be determined by the Authority. The working group members should conform to any
instructions given by the Authority and the Authority may at any time alter the constitution of
any working group so appointed or rescind any such appointment. The Authority shall
nominate any one of the members as the Chairperson of every such working group. The
procedure to be followed by the working groups and all other matters relating to the working
groups shall be specified by regulations.
6.2.4 Meetings Procedures
Committee Meetings:
1. The Authority shall meet at such times and places and shall observe such procedure
in regard to the transaction of business at its meetings (including the quorum at its
meetings) as it deems appropriate.
2. The Chairperson shall preside over the meetings of the Authority.
3. If for any reason the Chairperson is unable to attend any meeting of the Authority, the
senior most member as prescribed by the regulations framed under the UMTA Act,
present at the meeting, shall preside over the meeting.
4. All issues which come before any meeting of the Authority shall be resolved through
consensus, and in case no consensus is reached, the decisions would be taken by a
majority of votes of the members present and voting and only in the event of equality
of votes, the Chairperson or, in his/her absence, the person presiding, shall have the
right to caste his/her vote.
5. Every member who in any way, whether directly, indirectly or personally, has a conflict
of interest relating to a matter to be decided at the meeting, shall disclose the nature
of his/her interest and after such disclosure, the concerned member shall not attend
the part of the meeting that relates to that subject.
6. The quorum required for transacting any business by the Authority at its meeting shall
be at least half of the Committee members who shall be present in all the meetings of
the Authority. The presence of UMTA representatives shall be mandatory for approval
of the CMP and MYPs. If required, any other experts may be requested to attend such
meetings.
7. All orders and decisions of the Authority shall be authenticated by the CEO or any
other officer of the Authority duly authorized by the Chairperson.
General Principles of Meetings:
The general principles of meetings held amongst the staff members of the Authority and also
with people outside the Authority shall be followed. Few such guidelines are:
1. The meetings of the Authority shall, after consent of the Committees / CEO, be
convened by the CEO / Director by written invitation to each of the members at least
seven days before the date of the meeting along with the agenda of the meeting.
2. The chairperson shall preside such meetings.
3. If for any reason the Chairperson is unable to attend any meeting of the Authority, the
senior most member as prescribed by the regulations framed under the UMTA Act,
present at the meeting, shall preside over the meeting.
4. The meetings of the UMTA Committees shall be held at least once in three months at
such place and time as may be determined by the CEO.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 97
5. The meetings of the Authority shall be regulated in accordance with the provisions of
the UMTA Act and rules framed under it, and the operational policies and procedures.
6. Meetings of the Authority shall be suspended or terminated if the number of members
present becomes less than the quorum.
7. No act or proceeding of the Authority or any of its committees shall be invalid merely
by reason of:
(a) Any vacancy therein or any defect in the constitution thereof, or
(b) Any irregularity in its procedure not affecting the merit of the case.
8. The members of the Authority shall, on an honorary basis, discharge their obligations
as specified under the UMTA Act and the rules made under it, and the expenses
incurred in connection with such discharge of obligations and conduct of meetings shall
form part of the administrative expenses of the Authority.
9. The CEO shall, at the written request of not less than four members of the Authority,
convene a special meeting of the Authority to transact any extraordinary business on
a date specified in the request. A written notice shall be sent to the members at least
three days prior to the date of the meeting.
Frequency of Meetings: The Authority shall ordinarily meet for the dispatch of business at a
time and place decided by the CEO, but not less than once per quarter. The CEO shall preside
over all meetings of the Authority. In the absence of the CEO, the COO shall preside and in
the absence of COO, Director Planning or Director Finance may preside.
Annual General Meetings: The CEO shall, in each financial year, call an Annual General
Meeting (AGM) of the Authority, for the consideration of, amongst other matters, the Annual
Report. The AGM shall be held within six months after the closure of each financial year. It
shall be open to the public who shall be given adequate notice of the meeting and of the salient
points from the Annual Report through the media. Specific invitations of the AGM shall be sent
to the organizations and agencies listed below (as applicable):
Directorate of Urban Administration & Development Department, Madhya Pradesh
Public Transport Operators (City Bus Transport, Metro Rail, Mono Rail, etc.)
Bhopal Development Authority
Bhopal Municipal Corporation
Traffic Police
Any other agency as considered suitable by the Authority
The AGM shall be chaired by the Chairperson of the Authority. Conduct of the AGM with regard
in any standing orders, procedures etc. shall be as the Authority may determine time to time
except that such orders, procedures etc. which are incompatible with the purpose and intent
of the AGM shall be null and void.
Minutes of the Meetings:
Minutes of all meetings of the Authority will be documented and distributed, within five working
days of the relevant meeting. It is the responsibility of the Corporate Services Division to
ensure that such minutes are produced in a timely manner.
Minutes shall be distributed for approval to all members who attended the meeting, or in the
case of Governing Committee meetings, all members of the Committee, regardless of
attendance.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 98
Official minutes of every meeting shall include:
The agenda of meeting;
The name of the meeting, date and location;
A list of those present, with their designations;
A list of those for whom written communication of absence had been received;
In the case of a special meeting of the Committee, the official reasons for calling the
meeting;
Details of all decisions taken, together with a record of the results of any votes taken
during the meeting;
A record of all actions agreed upon, together with the name of the individual or
organisation tasked.
Meetings, or items of meetings, dealing with the remuneration and performance of the staff
members, shall be noted separately and such minutes shall be made available only to the
members present at the meeting.
Finalised minutes of a meeting shall be formally adopted at the next meeting of the subject
committee or the Authority and duly signed as a true and accurate record of the meeting, by
the person who chaired the meeting. All minutes of the Authority and committee meetings shall
be retained in the central filing system of the Authority for a minimum period of five years.
6.3 RECRUITMENT PROCEDURES AND SERVICE CONDITIONS
This section records the broad policies and procedures for appointments, conditions of
service, training, development and performance assessment for the Secretariat staff. The
process for recruitment, appointments and the conditions of service needs to be transparent
and expectations from staff and the process for performance assessment need to be clearly
defined.
6.3.1 Recruitment Responsibilities
The UMTA Governing Committee shall be responsible for approval of recruitment policies and
procedures, conditions of service, and policies for staff training, development and performance
assessment, etc. The CEO, with the help of the consultant appointed for handholding support,
will be responsible for appointment of all staff proposed for each of the divisions. For any future
recruitment, the responsibility can be assigned as follows:
Governing/ Executive Committee – approval of recruitment policies and procedures,
conditions of service, and policies for staff training, development and performance
assessment
CEO – appointment of all staff and overview of performance assessment
Director - Corporate Services Division– management of recruitment, staff training,
development and performance assessment processes
General Manager - Administration – maintenance of position descriptions and staff
records.
6.3.2 Recruitment Policy
The process for recruitment, appointments and the conditions of service needs to be
transparent. Some of the key policies to be followed during the recruitment process may be
as follows:
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 99
Select the most qualified candidate for each position based on job-related criteria. The
qualification criteria for each of the position are provided in Annexure IV.
Encourage the promotion and development of current employees - internal candidates will
receive first priority when their appropriate qualifications, skills and experience are equal
to external candidates
Use recruitment and selection practices that reflect and support the requirements set out
in the UMTA Act
Use a standardised selection process. The selection process already followed in the state
or from similar institutions can be referred.
Use employment terms and conditions compatible with the prevalent employment law
Avoid employment in the same division or section of employees who are related - the final
discretionary power will be with the CEO and Director - Corporate Service Division.
Employ temporary / contractual staff to cover seasonal demand, if required.
6.3.3 Position descriptions and person specifications
Before the start of the recruitment process for each division, the COO shall ensure that a
detailed position description has been prepared. Position descriptions shall include details of
the main tasks assigned to a position, the responsibilities of the position, management
structure relative to the position and the staff grade for the position. Person specifications will
set out the minimum level of education, technical skills and experience that will be expected
of the successful candidate.
The description of positions provided in Annexure IV can be used as reference. For future
recruitment, the COO shall review and revise the position description for all positions at least
every three years. Any proposed changes shall be discussed with the incumbent position
holder, before they are implemented.
6.3.4 Recruitment process
Recruitment of the Secretariat staff shall be undertaken on the basis of a transparent public
competition. The CEO shall ensure that all vacant positions are advertised in the print media
in local language, English and Hindi at the beginning of the recruitment period. Recruitment
shall, as far as possible, follow the following timescales:
Week 1 – finalise job and person descriptions
Week 2 – place advertisements
Week 6 – deadline for receiving applications
Week 8 – invitations for interviews
Week 10 – interviews and selection of preferred candidate
Week 14 – preferred candidate starts work.
Screening of applicants:
The CEO, in consultation with the consultant providing handholding support, shall determine
which applications shall be considered for further processing. Applicants may be contacted for
clarification of details. Selection of the shortlist of applicants shall be based on compatibility
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 100
with the position description and person specification for the position. Current knowledge,
skills, experience and competence as well as the potential to be developed, shall be taken into
consideration.
Applicant Assessment:
Formal applicant assessments shall be held for all recruitment. The location of all assessments
shall be the office of UMTA. The cost of transportation and subsistence for an applicant to
attend an assessment is to be met by the applicant.
For senior positions such as Director, the assessment panel shall include the CEO and at least
3 Governing Committee members (a selection committee of the Governing Committee can
also be established). For other positions, the assessment panel shall include the CEO, the
division head and any one Governing Committee member.
Applicant assessments shall comply with the following:
Minimum requirements and selection standards shall be based on the position
description and person specification for the position.
Current knowledge, skills, experience and competencies as well as the potential to
be developed, shall be taken into consideration.
The applicant’s performance to date, personality, interpersonal style and motivation
shall also be considered in selecting the most suitable candidate.
Applicants for management positions may be required to undergo psychometric
testing for the purpose of determining suitability for the position.
The privacy of candidates will be protected and no information of a personal nature
will be required or made known for reasons other than are necessary for the
selection process.
Once the preferred applicant has been selected, the referrals as provided by the applicant on
the application for employment shall be contacted to confirm the details supplied by the
applicant, including the applicant’s performance, personality, interpersonal style and
motivation.
The results of all applicant assessments, together with a recommendation of appointment,
shall be reported to the CEO for approval.
Appointment:
The following steps shall be completed before an announcement is made about the successful
applicant:
All short-listed applicants should have been interviewed.
All unsuccessful shortlisted applicants should have been informed that they were
unsuccessful.
All the necessary documentation and authorisation should have been obtained by the
CEO, including:
Application for employment
Health questionnaire
Identity document or passport
Highest educational certificate
Record of previous employment – service book
Personal data
Marriage certificate, if applicable
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 101
If the candidate was unemployed at times, an affidavit regarding his/her
whereabouts during the relevant period shall be produced.
The consultant providing handholding support shall assist the COO in preparing all the
necessary documents such as letter of appointment and the employment contract, etc.
The COO shall sign the letter of appointment in all cases. The offer of employment is subject
to the applicant complying with the appointment requirements and the submission of
satisfactory certificates in respect of previous employment and qualifications.
6.3.5 Orientation and induction
The purpose of orientation and induction is to introduce a new employee to all aspects of
his/her job functions and other functions that are related, and to provide knowledge and
understanding of the organisation as a whole. It also ensures that new employees are
introduced to their colleagues and superiors. This enables them to obtain the necessary
support and resources to perform their jobs effectively. The induction process shall cover all
aspects necessary to assist new employees in becoming productive as soon as possible.
All new staff members will be required to attend a one-day Orientation and Induction Course
within the first two months of joining the Authority. The consultant appointed for handholding
assistance will be responsible for providing support in organising induction programmes for
the newly recruited UMTA staff members. The induction programme shall cover objectives
and rationale, functions, powers of UMTA. The consultant shall also assist in providing
trainings on procedures for day-to-day functioning of UMTA.
6.3.6 Training and development
At the beginning of employment and every year thereafter, the relevant member of the
management team, the staff member and his/her direct manager will complete an agreed upon
detailed training and professional development programme for the staff member.
Progress with respect to completing the agreed upon training and development programme
will be part of the performance review and monitoring for all staff. The training and
development programme shall be reviewed and updated as part of every performance review.
6.3.7 Performance monitoring and review
At the commencement of employment and every year thereafter, the staff member and his/her
direct manager will complete the standard performance planning and review form with an
agreed set of performance targets. This form will be the basis of performance monitoring and
review.
The performance and training and development of all staff shall be continuously monitored by
the relevant member of the management team and the staff member’s direct manager.
At least once every year, the relevant member of the management team and the staff
member’s direct manager shall hold a formal performance review with each staff member to
discuss progress and performance during the period since the previous review.
Within ten working days following each review, the assessment shall be completed and signed
by both the staff member and direct manager. The COO shall consider and sign all
assessment forms before they are lodged by the Administration and Human Resource teams
on the staff member’s personnel file.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 102
6.3.8 Performance reward
The staff’s performance may also be the basis of a performance reward for the achievement
of specific pre-determined objectives that support the achievement of key objectives of the
Authority. Any performance reward scheme, including the particular objectives to be achieved,
is subject to approval by the COO and the Governing Committee.
6.4 PROCUREMENT PROCEDURES
This section highlights the essential information and brief step‐by‐step procedures for
procurement of goods, works and services by UMTA to be used for procurement of its various
activities. The procurement methods, tender documents and contracts to be used by the
UMTA Secretariat shall be agreed upon with the Governing/ Executive Committee.
Procurement of goods, services and works in the Urban Mobility Area will typically be guided
by the procurement rules prevailing in Madhya Pradesh. The purpose of this section is to
provide guidance about procurement procedures that may be applicable to UMTA. The
objective is to establish an open, transparent and competitive procurement system to bring
out efficiency, economy and a fair opportunity for participation by all potential contractors,
suppliers and consultants.
This section is intended to guide UMTA in its procurement activities. It also intends to help in
understanding the procurement processes and to achieve uniformity in procurement
processes followed. The rights and obligations of the purchaser and the contractor of
goods/works/services will be governed by the tender documents and by the contracts signed
by the purchaser with the contractor and not by the guidelines stated in this section.
6.4.1 Procurement policy
The procurement policy of UMTA shall ensure:
Transparency, fairness and fraud prevention – This is important to ensure
accountability and proper utilization of funds
Equal opportunity – This ensures that the suppliers/sellers have equal opportunity to
compete
Economy and Efficiency – This means that goods, works and services are to be
procured at their true worth
Effectiveness – This means that goods, works and services procured will help to
achieve project goals and objectives
6.4.2 Procurement planning
Effective procurement planning is one of the first crucial steps required for the procurement
process. Each division of UMTA shall prepare a procurement plan for 5 years, for undertaking
procurement of different types of goods, works and services. There shall also be a provision
for annual review of the plan for making modifications, if any.
The procurement plan covering equipment, goods, vehicles and consultancy services
and resource support shall be prepared for each division of UMTA for first year and on
a tentative basis for the subsequent years.
Method of purchase shall primarily be based on the value of the contract (or as
applicable). Other relevant factors are urgency of the demand, type of
goods/works/services and availability of different sources of supply, etc.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 103
Limit of value per contract (or tender as applicable) applicable to the particular
procurement procedure shall be strictly adhered to.
It shall be ensured that the procurement is based strictly on actual need.
A team of technical experts is recommended to be formed to carry out the procurement
process. UMTA may also appoint an independent monitoring consultant to ensure quality and
process oversight.
6.4.3 Procurement of services/hiring of consultant
Some aspects of UMTA’s activities, such as UTF management, accounting, information
technology and communications, can be out-sourced to service providers. Consultants shall
be employed for distinct activities such as preparation of the CMP, development of standards
and guidelines, review of proposals and audit of implementation, preparation of contracts,
preparation and delivery of awareness campaigns and research. These types of services may
be procured using prevailing procurement guidelines in Madhya Pradesh. The essential
information and brief step-by-step procedures for procurement of services are given below:
Establish the need for the assignment and outsourcing the services
Preparation of the Terms of Reference (TOR)
Preparation of cost estimates and the budget
Deciding the contracting strategy
Advertising (for shortlisting of the firms when the purchaser has no knowledge about
the firms who shall take up the assignment)
Preparation of the shortlist of consultants
Preparation and issue of RFP to shortlisted consultants containing
Letter of Invitation (LOI)
Information to Consultants Standard form of Technical and Financial proposals.
Terms of Reference(TOR)
Standard Form of contract
Receipt of proposals
Opening and evaluation of technical proposals
Opening and evaluation of financial proposals, and combined evaluation of both
technical and financial proposals.
Negotiations and award of the contract to the selected firm
Preparation of the Terms of Reference (TOR):
The Terms of Reference shall include:
• A precise statement of objectives
• An outline of the tasks to be carried out
• A schedule for completion of tasks
• The support/inputs provided by the client
• The final outputs that will be required of the Consultant
• Composition of Review Committee to monitor the Consultant’s works
• Review of the progress reports required from Consultant
• Review of the draft report
Preparation of cost estimates and the budget:
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 104
The cost estimates or budget shall be based on the assessment of the resources needed to
carry out the assignment, staff time, logistical support, and physical inputs (for example,
vehicles, office space and equipment). Costs shall be divided into three broad categories;
• Fee or remuneration;
• Reimbursable costs; and
• Miscellaneous expenses.
Deciding contracting strategy:
Before starting the tendering exercise, it is essential to agree on contract strategy viz. going
for lump-sum or time based contract, individual vs. firm, advertising vs. internal shortlisting,
terms of payment, etc.
Advertising:
In case a shortlist of 6 consultants cannot be drawn by the purchaser based on its own
knowledge or from similar empanelment done by the Government of India, advertising through
newspapers is the right way to compile the shortlist. The advertising may be considered in
regional as well as national newspapers.
Shortlisting of consultants:
The Expression of Interest received shall be evaluated to arrive at a shortlist of the consultants.
In preparation of the shortlist, first consideration shall be given to those firms which possess
the relevant qualifications. The shortlist may comprise six firms.
Contract and RFP:
(A) Various types of contracts are as under:
• Lump Sum – These contracts are used for assignments in which the content and the
duration of the work is clearly defined. Payment is made upon delivery of outputs.
• Time Based - These contracts are used for assignments in which it is difficult to define
the scope and the duration of the work to be performed. Payment is based on agreed
hourly, daily, weekly or monthly rate, plus reimbursable expenses using actual expenses
or agreed-upon unit prices. This type of contract provides for a maximum total payable
amount that includes a contingency for unforeseen work and duration, price adjustments,
etc.
• Percent contracts relate to the fee paid to the consultant based upon the estimated or
actual project cost or the cost of the goods to be procured or inspected. Percentage is
established based upon market norm or standard practice in the industry.
(B) The RFP shall include:
• A Letter of Invitation (LOI), which will include evaluation criteria
• Information to Consultants – Standard Form of Technical and Financial Proposals.
• Terms of Reference
• Standard Form of contract
Opening and Evaluation of Proposals:
The technical proposals are to be opened publicly and evaluated based on the evaluation
criteria given in the RFP document. The financial proposals of only those bidders who secure
minimum qualifying marks shall be opened.
Negotiations and Signing of Contract:
The firm obtaining the highest total score (only based on quality in case of QBS and based on
cost and quality in case of QCBS) shall be invited for negotiations and discussions held with
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 105
them in accordance with Government of Madhya Pradesh guidelines. No penalties are
imposed on the consultants, be it a firm or individual, for unsatisfactory performance or delay
in completion of the assignment/ services in the agreed time frame. It is hence suggested to
do the performance evaluation of the consultant on completion of each assignment and keep
the same in view while short-listing them for any future assignment.
Single Source Selection:
The firm for single source may be appropriate only if it presents a clear advantage over
competition and on account of the following reasons:
For tasks that represent a natural continuation of previous work carried out by the
firm.
Where a rapid selection is essential (emergency operation).
For very small assignments (as per the agreed threshold); or
When only one firm is qualified or has experience of exceptional worth for the
assignment.
Individual Consultants:
Each contract for individual consultants is expected to cost below a certain limit. The limit shall
be decided in consultation with Governing Committee or prevailing guidelines of the
Government of Madhya Pradesh. For hiring of individuals, it is necessary to finalise the job
description, qualifications and experience required and terms of engagement. Thereafter an
advertisement (if the assignment is complex) may be published in national/ regional
newspapers indicating the above details.
The applications received shall be scrutinized and ranking shall be prepared. Thereafter the
top-ranked individual shall be invited for interview/ discussions and would be offered the
assignment.
Least Cost Selection:
This method is more appropriate for selecting consultants for assignments of a standard or
routine nature (audits, engineering design of non-complex works, and so forth) where well-
established practices and standards exist. Under this method, “minimum” qualifying marks for
the “quality” are established. Proposals, to be submitted in two envelopes, are invited from a
shortlist. Technical proposals are opened first and evaluated. Those securing less than the
minimum qualifying marks are rejected, and the financial proposals of the rest are opened in
public. The firm with the lowest price shall then be selected. Under this method, the minimum
qualifying marks shall be established, understanding that all proposals above the minimum
compete only on “cost”. The minimum qualifying marks shall be stated in the RFP.
6.4.4 Procurement of Works
Preparation of Tender Documents
After preparation of the detailed project report, the tender documents may be prepared by the
respective division based on the PWD manual and tendering process approved by the
Governing Committee.
Call of Tenders and Award of Work
The methods of calling tenders may be either through the Single Bid System or through the
Two Bid System. The various methods for calling tender documents are:
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 106
Single Bid System: The single bid system shall be adopted where it is feasible to work
out the schedule of quantities and to formulate detailed specifications for works
Two Bid System: Two bid system shall be adopted in case it is not feasible to formulate
detailed specifications for works and in order to obtain the most satisfactory solution to
its procurement needs.
Tenders with Pre-qualification: Criteria for pre-qualification along with evaluation
system shall be clearly spelt out in detail.
Tenders with Post-Qualification: The procuring entity may also resort to post
qualification verification. It may call financial offers and eligibility related documents in
separate envelopes simultaneously.
Open or Limited call of tenders: Open tenders will be called in all cases of works costing
Rs. 5 lakhs and above. Limited tendering of works shall be adopted if only a limited
number of tenderers are known to possess requisite skills, technology and resources,
by reason of their highly complex or specialized nature, or for works of a secret nature.
Single Source Procurement: Single source procurement shall be adopted in case the
construction technology is available only with a particular contractor, or a particular
contractor has exclusive rights in respect of the construction, and no reasonable
alternative or substitute exists.
Award of work without call of tenders: Use of quotations shall be adopted for
procurement of works that are not specially executed to the particular specifications.
Also, it shall be ensured that the procurement entity shall not divide its procurement
into separate contracts to bring the amount less than the amount set forth for such
purpose.
Publicity of tenders
Wide publicity shall be given to the Notice Inviting Tender. Tenders shall be invited in the most
open and public manner possible, by advertisement in daily newspapers circulated in the
Urban Mobility Area, of which one shall be in the regional language.
Issue of tender documents
The tender document shall contain all the essential information as prescribed in the
Government of Madhya Pradesh regulations or regulations as approved by the Governing
Committee.
Pre-bid Conference
A pre bid conference may be held for clarifications on the tender document. At any time prior
to the deadline for submission of tenders, the procuring entity may for any reason, whether on
its own initiative or as a result of a request for clarification by a contractor, modify the tender
documents by issuing addendum.
Submission and opening of bids
The procuring entity shall fix a place and a specific date and time as the deadline for the
submission of tenders. If the procuring entity issues a modification of the tender documents or
if a meeting of contractors is held; it shall extend the deadline if necessary, to allow contractors
reasonable time to take the modification into account in their tender; after adequately
publicizing such modifications.
Evaluation of Bids
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 107
The procuring entity may ask contractors for clarifications of their tenders in order to assist in
the examination, evaluation and comparison of tenders. No change in a matter of substance
in the tender, including changes in price and changes aimed at making an unresponsive tender
as responsive shall be sought, offered or permitted. The procuring entity shall correct purely
arithmetical errors that are discovered during the scrutiny of tender.
Acceptance of bids and Award of Work
The tender that has been ascertained to be the successful tender shall be accepted. Notice of
award of work shall be given promptly to the supplier or contractor submitting the tender.
Measurement and Payment
Measurements of all items having financial value shall be recorded in measurement books
and/or level field books so that a complete record is obtained of all works performed under the
contract.
6.4.5 Procurement of Goods
The section provides guidelines for procurement of goods required for use by the Authority.
This section covers the essential information and brief step-by-step procedures for
procurement of goods. The guidelines are intended to provide assistance to the procurement
officials involved in the procurement activities. It also intends to help develop an understanding
of the procurement processes and to achieve uniformity in procurement activities to be carried
out by UMTA.
All officials may refer to the guidelines given in this section. However, the procurement of all
goods, works and services by UMTA may be carried out in accordance with the provisions of
Government of Madhya Pradesh procurement / finance rules.
Guidelines for procurement of goods:
A process flow chart depicting the procurement of goods is displayed in Exhibit 38. The
procurement of goods may fall into following categories:
A. Purchase of goods of small value (say up to INR 15,000): Procurement of goods of
small value (say up to Rs. 15,000/-) could be made without taking approval of Director.
There is no need to invite quotations or bids for such purchase. The purchase can be
made on the basis of a certificate issued by the General Manager.
B. Purchase of goods of medium value (say from INR 15,000 to 1 Lakh): Purchase
of goods of medium value (say above Rs. 15,000/- to 1,00,000) can be made by taking
approval of Director of the respective division. Such purchase could be made through
market survey without inviting quotations or bids.
C. Purchase of goods of large value (say more than 1 Lakh to 25 Lakh): Purchase of
goods of large value (say above Rs.100,000/-) could be made through obtaining bids.
Three standard method of obtaining bids can be followed i.e. Advertised Tender
Enquiry, Limited Tender Enquiry and Single Tender Enquiry.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 108
Exhibit 38 Process flow chart for procurement of goods
6.5 CONCLUSION
The chapter discussed the broad procedures and guidelines to be followed to carry out day-
to-day activities of the UMTA Governing/Executive Committee and the Secretariat. It
described administrative and office management procedures, recruitment procedures and
service conditions, and procurement procedures.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 109
ANNEXURE I - UMTA BILL FOR MADHYA PRADESH
(UMTA bill has been shared separately.)
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 110
ANNEXURE II – LIST OF CONSULTANTS EMPANELLED BY MOUD
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 111
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 112
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 113
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 114
ANNEXURE III – TOR FOR EMPANELMENT OF CONSULTANT
The Terms of Reference for engagement of consultants shall be prepared with the main aim
to provide support services in operationalization and strengthening UMTA and/or UTF of
Bhopal Urban Mobility Area. The scope of services would generally include, but not limited to,
the either or combination of the following:
PHASE I: PRE-OPERATIONALIZATION PHASE
Task 1: The consultant may be appointed by the state of Madhya Pradesh, if they so desire,
for providing support in pre-operationalization activities of UMTA and UTF in a specific urban
area. In such cases the consultant shall be required to provide support during finalization of
the structure of UMTA, passing of the legislation / government order, circulation of draft
legislation / government order for public consultations etc.
Task 2: The consultants shall familiarize themselves of the UMTA and / or UTF initiatives that
have already taken place in Bhopal Urban Mobility Area including any proposal, draft
legislation, government order / notification or any study undertaken for setting up of UMTA
and / or UTF for the aforesaid urban area.
The consultant shall also develop an understanding of the public transport in the specific urban
area in terms of modes of public transport, agencies involved (directly or indirectly),
institutional arrangements of the agencies, functions carried out by different agencies etc. This
will help the consultant in understanding the overlapping functions and the functional gaps that
exist in the urban transport in the aforesaid urban area.
The learnings from this task will be useful in operationalising UMTA and UTF for the specific
urban area.
PHASE II: OPERATIONALIZATION PHASE
Task 1: Assistance in organising initial committee meetings: The consultant shall
i. Assist in preparation of invitation letters / notices to committee members for
participation in UMTA committee meetings
ii. Assist in organising initial UMTA committee meetings with a view to identify further
course of action for operationalising UMTA.
iii. Assist in setting up of vision, mission and goal statements of UMTA.
Task 2: Assistance in preparation of operationalization plan:
In consultation with the CEO and UMTA Governing Committee, the consultant shall assist in
development of a task and time based plan for operationalization of UMTA starting with
deployment of resources and ending with a fully functioning UMTA.
For carrying out the activities under this task, the consultant should familiarise themselves with
the legislation / government order, which has been passed for setting up of UMTA and UTF in
the specific urban area.
Task 3: Preparation of Operations Documents: The consultant shall use the generic
operations documents developed by and available with the Ministry of Urban Development for
operationalization of UMTA for reference. In consultation with the CEO of UMTA and the
learning gathered from review of urban transport in the specific urban area, the consultant
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 115
shall prepare operations documents for UMTA in respect of the aforesaid urban area. This
shall involve (but not be limited to) development of guidelines / procedures / process etc. for:
a. Role, responsibilities, and powers of UMTA
b. Organizational structure of UMTA
c. Role and responsibilities of various divisions and positions within the
organizational structure of UMTA
d. Operational and administrative procedures for day-to-day functioning of UMTA
e. Functional specific procedures such as accounting, HR, marketing, financing
procedures (including UTF related functions)
f. Delegation of powers (financial/ functional, etc.) to carry out different functions of
UMTA
g. Monitoring and evaluation framework for UMTA, etc.
Task 4: The consultant shall assist the UMTA Executive Committee and its CEO in finalising
the organizational structure of UMTA. This shall be based on the guidelines provided in the
legislation / government order and the operation documents prepared for UMTA in the
assigned urban area.
Task 5: In consultation with UMTA Executive Committee and its CEO, the consultant shall
assist in setting up different divisions / departments / cells of UMTA. This shall involve
assistance in deployment of Secretariat for UMTA and providing training and capacity building
to the recruited staff. This would be covered in following steps:
ii. Assist in carrying out resource mobilisation by recruitment from open market or by
way of deputation for various identified positions in UMTA.
iii. The consultant shall assist in managing the entire recruitment process including
finalisation of selection criteria in terms of educational qualifications and experience
requirements etc., issuing recruitment advertisements, inviting applications,
shortlisting applicants, conducting selection and interview process etc.
iv. The consultant shall assist in organising induction programmes for the newly
recruited UMTA staff members.
v. The consultant shall assist in providing training to the newly recruited UMTA staff
members covering objectives and rationale, functions, powers etc. of UMTA. The
consultant shall also assist in providing trainings on procedures for day-to-day
functioning of UMTA
The consultant shall assist in preparation and update of entire training materials including any
presentations, documents, guidelines etc. for carrying out the training and capacity building
process.
Task 6: Assistance in development of Business Plan of UMTA:
i. Based on the vision, mission and goal statements, assist in defining the objectives,
service provision and operating performance targets of UMTA in the next 5 years
ii. Based on the vision and mission of UMTA, set out a programme for carrying out
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 116
different tasks by UMTA including proposals for increasing functions to be carried
out by UMTA, achieving coordination among different agencies, achieving inter-
modal integration, integration of transport and land-use plan, proposals for initiating
different projects (involving development works, studies etc.) etc. in the next 5 years
iii. Assist in estimating the short term and long term funding requirements of UMTA,
potential funds available to UMTA from different sources and proposals for
augmenting the funds based on the long term requirements in the next 5 years.
iv. Assist in preparation of annual budget/reports of UMTA including estimation of
expenditures of UMTA and identifying funding deficit / surplus in the next 5 years.
v. Assist in developing detailed communication and marketing plan covering the
strategies for media relations, government relations, public outreach and all related
marketing communications related to UMTA in the next 5 years.
Tasks 5 and 6 may be carried out in parallel.
PHASE III: IMPLEMENTATION SUPPORT PHASE
Task 1: Handholding support to UMTA –
The consultant shall provide assistance for a period of minimum [18] months (or such other
period as would be specified in the RFP document issued by the state / city for availing the
consultancy services) and provide handholding support until such period. Post
operationalization of UMTA, the consultant shall provide handholding support for the
remaining period of the consultancy.
The handholding support shall involve following activities:
i. Provide all required handholding support in carrying out functions of UMTA as per the
legislation / government order for UMTA and UTF of Bhopal Urban Mobility Area.
ii. Provide procurement related support for procurement of works / services / goods
required for operationalization of functions of UMTA, such as preparation of master plan,
fund raising and fund management including treasury functions, audit functions related
to funds etc. during the period of engagement of the consultant.
iii. The consultant shall assist in carrying out communication and marketing activities to
ensure that there is sufficient awareness among the public regarding UMTA and its
requirement, objectives, functions etc. The consultant shall develop a strategy for
carrying out such communication and marketing activities and this may, inter-alia,
include distributing press releases, organising press conferences, media briefings,
interviews, advertising, featured stories, news reports, promotional videos, public
interactions etc.
Task 2: Monitoring and Evaluation
i. Assistance in developing a monitoring and evaluation framework for assessing the
performance of UMTA over a period of time. This framework shall be helpful for UMTA
to undertake a monitoring and evaluation exercise at regular periods
ii. Assist in undertaking initial assessment of performance of UMTA over the period of time
the consultant has been engaged for providing handholding support
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 117
Task 3: Transition
During this task, the consultant shall pass on the learning gathered for operationalization of
UMTA and equip UMTA to carry out its activities independently.
This task shall cover following:
i. Organizing training / capacity building of UMTA’s organizational staff to reiterate the
office management procedures, procurement procedures, administration procedures,
recruitment and retirement procedures, accounting procedures, and work
processes/procedures etc. to be followed in discharging UMTA’s functions, spelling out
the work flow charts, delegation of powers etc. and clarify any doubts / concerns of the
participants.
ii. Transfer and describe the purpose, usefulness and content of all documents / other
materials prepared during course of the assignment to UMTA.
The Scope of Services provided above may only be considered as guidelines for development
of the TOR.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 118
ANNEXURE IV - UMTA STAFF SPECIFICATIONS
Chief Operating Officer
Position Chief Operating Officer
Position Description
Reports to Executive Committee
Purpose of the Position
a) To administer the affairs of the Authority and ensure smooth functioning.
b) To execute the decisions and directives of the Chief Executive Officer (CEO).
c) Exercise the powers and discharge the duties delegated by the CEO.
d) To recruit and manage the professionals in the Executive Office along with performance
assessments.
e) To manage the overall performance of all activities of the Authority and the achievement
of key outcomes, in accordance with the delegations, instructions and approvals from the
CEO.
f) To provide effective leadership by modelling the way and keeping the organisational
values alive and well.
Key Responsibilities
Start Up Responsibilities
a) Manage and lead the executive office with a planned vision for the city transport
b) Planned development of the city’s transportation network based on integrated,
sustainable, multimodal transport modes
c) Ensure the finalisation of the operational procedures for the Executive and Governing
Committees and Secretariat, within three months from the date of establishment of
UMTA, and submit these to the CEO.
d) Develop a vision and corresponding action plan within eight months of the establishment
of the Governing Committee, as delegated by the CEO.
e) Obtain approval of delegations from the CEO.
f) Obtain CEO approval on the Operational Plan prepared by the consultants.
g) Carry out and administer appointments of other key professionals and support staff as
decided in the operations document or as deemed necessary
h) Ensure that the values, behaviour and culture of the people in the Authority are aligned
with the mission of the Governing/Executive Committee and its strategic priorities.
i) Obtain CEO approval of agreements with the implementing agencies and revenue
collection agencies.
Ongoing Responsibilities
a) To coordinate with the CEO and Secretariat for implementation of transport functions for
the selected jurisdiction
b) Evaluate and analyse the progress of the Authority’s functioning process
c) Advise and assist the CEO on project prioritization and speed up the project
implementation process
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 119
Position Chief Operating Officer
Other Responsibilities
a) Arrange committee meetings and visits and ensure that agendas and minutes are
prepared and distributed in accordance with agreed procedures.
b) Ensure that the activity programmes of the Authority are executed in an effective and
efficient manner based on the business plan.
c) Ensure the proper organisation and functioning of the Secretariat.
d) Ensure that the strategic plans are reviewed and updated as deemed necessary, as
delegated by the CEO.
e) Ensure that the Authority has adequate and skilled resources to meet its strategic
objectives, including recruiting, appointing, assessing, dismissing staff in strict
compliance with the legislative and regulatory provisions in force.
f) Promote UMTA’s identity and public image and establish sound working relationships
with clients, relevant Ministries, implementing agencies, and stakeholders.
g) Ensure that all procurements, contracts and agreements are finalized and managed in a
timely manner.
h) Obtain CEO approval of the annual budget, the annual and the corporate accounts and
of other documents as deemed necessary time to time.
i) Present regular progress reports to the CEO.
j) Approve staff loans.
k) Keep informed of innovative and sustainable transport practices, trends and issues and
prepare the CEO to respond efficiently and effectively to the changing environment.
Reporting
The COO will report to the CEO at all meetings. The COO shall also be the formal link between
the CEO and the Secretariat.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Demonstrated successful management of a similar sized organisation specialised in
transport sector.
b) Demonstrated understanding of the political, technical, financial and administrative
requirements of an organisation of this nature.
c) Strong leadership and motivational qualities.
d) Highly developed verbal and written communication and negotiation skills, in both English
and relevant regional languages.
e) Should be an Indian citizen.
Qualifications and Experience
a) At least a First Class Post Graduate Degree in any subject
b) Minimum post qualification experience of 15 years with at least 10 years’ experience in
core transport sector
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 120
Position Chief Operating Officer
c) Membership of a relevant professional body.
d) Should be an expert in Transport planning and management
e) Experience in a position with strategic focus, ability to rise above detail to summarise
overall patterns, assess value and see trends.
f) Experience in developing and describing the future vision in a way that encourages and
motivates staff to follow.
g) Extensive relationship management experience, including liaison with, communicating
to, consulting with and influencing stakeholders.
h) Experience of working with Central and local Government and experience in presentation
and advocacy before Government.
i) Understanding of regulatory principles and the ability to apply them.
j) Experience in managing large groups of employees and demonstrated ability to develop
and lead effective teams.
k) Proven time management and multiple task management capabilities.
l) Working knowledge of up to date financial and organisational management processes.
m) Experience with the start-up of a company and related change management is a plus.
n) Candidates with Bachelor’s degree in Civil Engineering or Architecture shall be preferred
o) Master’s degree in Transport /Urban /Regional Planning from a recognized university
shall be desirable
Skills and Personal Attributes
a) Client focused.
b) Good understanding of the work environment and trends, organisational performance,
and the political and regulatory climate.
c) Identifies potential opportunities, risks and issues before they arise and prepares
effective responses.
d) Develops and maintains strong relationships with Government Ministers and agencies
and key stakeholders in the industry.
e) Actively demonstrates, promotes and models desired organisational behaviours and
values.
f) Promotes a climate of innovation, change and adaptation.
g) Consults and shares information within a team environment and across functionality.
h) Delegates’ decision making where appropriate, ensuring that staff have the capability
and knowledge to make sound decisions.
i) Makes timely decisions based upon evidence and on merit.
j) Leads and manages the organisation through change and transition.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 121
Director – Planning
Position Director – Planning
Position Description
Reports to COO
Purpose of the Position
a) To be part of the senior management of the authority and being in-charge of the Planning
function of UMTA ensuring that it efficiently and effectively carries out its functions and
pursues its organisational objectives.
b) To provide strategic support to the COO and the CEO on all matters related to planning for
the overall development of the urban transport sector including preparation and finalisation
of Comprehensive Mobility Plan and other such strategic planning works.
c) To provide effective leadership of Executive office staff by modelling the way and keeping
the organisational values alive and well.
d) To provide leadership, enhance strategic capability and provide service excellence in the
relevant technical or management field.
Key Responsibilities
a) Developing a vision for the urban area’s transport system from planning perspective
b) Developing principles and policies for sustainable urban transport system for the urban
area
c) Developing and finalisation of Comprehensive Mobility Plan for the urban area
d) Ensuring the integration of the urban transport planning with land-use planning
e) Ensuring effective coordination with all relevant agencies for achieving the objectives of
the planning function of UMTA
f) Finalisation of a detailed MYP for urban transport In conjunction with implementation
agencies
g) Estimate and prioritize short and long term plans
h) Coordinate with the other divisions of UMTA for integrated holistic development of transport
system within the urban area.
i) In consultation with the other divisions, aid and advise Government of Madhya Pradesh on
matters relating to urban transport
j) Perform all such other functions as may be allocated by the COO time to time
k) Effectively represent the committees’ interests to external stakeholders and key partners.
l) Ensure that the values, behaviours and culture of the staff in the respective Division are
aligned with the strategy of the Governing Committee to achieve a truly integrated work
environment.
m) Demonstrate excellence in staff management including the appropriate recruitment,
retention, performance management and development of employees.
n) Maintain the safety and well-being of staff in the division.
o) Develop a work programme for the division and manage workloads and work streams to
ensure the programme is delivered according to plan.
Reporting
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 122
Position Director – Planning
The Director Planning shall report regularly to the COO through verbal and as necessary,
written reports. The Director-Planning, shall periodically prepare and present written reports to
the Governing/Executive Committee, particularly on policy, planning, projects and programme
matters.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Leadership: The quality to inspire, lead, coach and develop others to achieve desired goals
and objectives. This competency includes defining a vision and guiding individuals towards
that vision.
b) Strategic Transport Planning Excellence: This includes deep understanding of strategic
planning, sector understanding, regulatory environment, international best practices,
government policies and their effects etc.
c) Decision Making / Problem Solving: The ability to effectively analyse and evaluate
information and situations and render effective decisions. This includes anticipating,
identifying and defining problems, seeking root causes and developing and implementing
practical and timely solutions.
d) Strategic Orientation: The ability to think and act strategically, to link short and long-term
visions to daily activities. This includes the ability to provide clear direction and priorities,
and clarify role and responsibilities. This direction is based on a wider external perspective,
where the directions of industry and community are considered.
e) Results Orientation: A commitment to meeting and exceeding standards of excellence.
f) Risk Management Orientation: This is the ability to identify and take advantage of
opportunities while identifying and minimizing risks that will impede the authority from
achieving its goals.
g) Innovation: The ability to identify innovative solutions, innovative planning, identifying
efficient processes, identifying non-value adding processes and develop creative
approaches that lead to overall improvement in working and the urban transport sector.
Qualifications and Experience
a) Post graduate degree in the Transport Planning / relevant field.
b) At least 15 years of work experience with at least 5 years of experience in Senior
Management position in Transport Planning Function of any public / private sector entity.
c) Membership of a relevant professional body.
d) Experience in Transport planning, development of transport sector programmes and
economic appraisal.
e) Sound knowledge of transport planning and programming theories and methods.
f) Proven strategic thinking.
g) Experience in developing and describing the future vision, in a way that encourages and
motivates staff to follow.
h) Experience in a position with strategic focus, ability to rise above detail, to summarise
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 123
Position Director – Planning
overall patterns, assess value, and see trends.
i) Experience in delegation, managing workloads and work streams, budgeting and
monitoring costs, and ensuring compliance.
j) Experience in building and fostering relationships.
k) Significant leadership experience in a range of corporate positions and proven
management ability.
l) Has highly developed verbal and written communication skills in English and relevant
regional languages.
Skills and Personal Attributes
a) Maintains a good understanding of the work environment and trends, authority’s
performance, and the political and regulatory climate and identifies potential opportunities,
risks and issues before they arise.
b) Actively demonstrates, promotes and models desired organizational behaviours and
values.
c) Promotes a climate of innovation, change and adaptation within own area.
d) Delegates decision making where appropriate, ensuring staff have the capability and
knowledge to make sound decisions.
e) Makes timely decisions based on evidence and on merit, within authority levels, and takes
responsibility for the results.
f) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
g) Takes responsibility for the position accountability and own actions, and for the actions of
staff who report to the position.
h) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
i) Demonstrates strong leadership within the planning function and with the management
team as a whole
j) Has strong communication skills
k) Works reliably under pressure to produce timely, accurate information
l) Maintains awareness of overall organisational goals, and looks for opportunities to
contribute organisation-wide as able.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 124
Director – Public Transport Management
Position Director – Public Transport Management
Position Description
Reports to COO
Purpose of the Position
a) To be part of the senior management of the authority and being in-charge of the Public
Transport Management function of UMTA ensuring that it efficiently and effectively carries
out its functions and pursues its organisational objectives.
b) To provide strategic support to the COO and the Governing/Executive Committee on all
matters related to public transport management for the overall development of the urban
transport sector including planning for integrated sustainable public transportation for the
urban area and overseeing operation of integrated facilities and systems for public
transport and all associated regulatory matters.
c) Develop standards and guidelines for public transport services specific to the urban area
in consonance with the land-use pattern of the city.
d) To provide effective leadership of executive office staff by modelling the way and keeping
the organisational values alive and well.
e) To provide leadership, enhance strategic capability and provide service excellence in the
relevant technical or management field.
Key Responsibilities
a) Developing plan and strategy for integration of all public transport modes to ensure
development of sustainable integrated transport system for the urban area.
b) Planning, strategizing and overseeing the implementation of projects for integration of
public transport in the urban area
c) Overseeing the operation of facilities and systems implemented for integration of public
transport in the urban area
d) Developing standards and guidelines for public transport services specific to the urban
area in consonance with the land-use pattern of the city
e) Planning, strategizing and implementing/coordinating for implementing all related
regulatory functions including:
Contracting public transport operators for operating in the urban area
Strategizing for issue of licenses for public transport services in the urban area
Monitoring and regulating (or providing support in regulating) fee and charges of different
modes of public transport
f) Coordinating with all other relevant implementing agencies and supervise project
implementation
g) Coordinating with research division for innovative public transport solutions suitable to the
urban area
h) Promoting development of integrated multi-modal public transport systems for the urban
area
i) Performing all such other functions as may be allocated by the COO time to time
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 125
Position Director – Public Transport Management
j) Effectively represent the committees’ interests to external stakeholders and key partners.
k) Ensure that the values, behaviours and culture of the staff in the respective division are
aligned with the strategy of the Governing Committee to achieve a truly integrated work
environment.
l) Demonstrate excellence in staff management including the appropriate recruitment,
retention, performance management and development of employees.
m) Maintain the safety and well-being of staff in the division.
n) Develop a work programme for the division and manage workloads and work streams to
ensure the programme is delivered according to plan.
Reporting
The Director – Public Transport Management shall report regularly to the COO through verbal
and as necessary, written reports. The Director – Public Transport Management shall
periodically prepare and present written reports to the Executive Committee, particularly on
policy, planning, projects and programme matters.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Leadership: The quality to inspire, lead, coach and develop others to achieve desired
goals and objectives. This competency includes defining a vision and guiding individuals
towards that vision.
b) Public Transport Management Excellence: This includes deep understanding of overall
institutional structure of public transport management especially for the urban area, the
different public transport operators, the infrastructure requirements of urban transport, the
operation and maintenance aspects of urban transport etc.
c) Decision Making / Problem Solving: The ability to effectively analyse and evaluate
information and situations and render effective decisions. This includes anticipating,
identifying and defining problems, seeking root causes and developing and implementing
practical and timely solutions.
d) Strategic Orientation: The ability to think and act strategically, to link short and long-term
visions to daily activities. This includes the ability to provide clear direction and priorities,
and clarify role and responsibilities. This direction is based on a wider external
perspective, where the directions of industry and community are considered.
e) Results Orientation: A commitment to meeting and exceeding standards of excellence.
f) Risk Management Orientation: This is the ability to identify and take advantage of
opportunities while identifying and minimizing risks that will impede the authority from
achieving its goals.
g) Innovation: The ability to identify innovative solutions, innovative planning, identifying
efficient processes, identifying non-value adding processes and develop creative
approaches that lead to overall improvement in working and the urban transport sector.
Qualifications and Experience
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 126
Position Director – Public Transport Management
a) Post graduate degree in Transport Planning / Transport Engineering / other relevant field
b) At least 15 years of work experience with at least 5 years of experience in Senior
Management position in Public Transport function in any public / private sector entity.
c) Membership of a relevant professional body
d) Experience in planning / strategy formulation / implementation of public transport projects
e) Experience in planning / strategy formulation / operation of public transport facilities and
systems
f) Experience in regulatory aspects
g) Experience in a position with strategic focus, ability to rise above detail, to summarise
overall patterns, assess value, and see trends.
h) Experience in: delegation, managing workloads and work streams, budgeting and
monitoring costs, and ensuring compliance.
i) Proven strategic thinking.
j) Understanding of effective information delivery techniques including education, marketing
and communication.
k) Experience in building and fostering relationships.
Skills and Personal Attributes
a) Maintains a good understanding of the work environment and trends, authority’s
performance, and the political and regulatory climate and identifies potential opportunities,
risks and issues before they arise.
b) Actively demonstrates, promotes and models desired organizational behaviours and
values.
c) Promotes a climate of innovation, change and adaptation within own area.
d) Delegates decision making where appropriate, ensuring staff have the capability and
knowledge to make sound decisions.
e) Makes timely decisions based on evidence and on merit, within authority levels, and takes
responsibility for the results.
f) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
g) Takes responsibility for the position accountability and own actions, and for the actions of
staff who report to the position.
h) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
i) Demonstrates strong leadership within the planning function and with the management
team as a whole
j) Has strong communication skills
k) Works reliably under pressure to produce timely, accurate information
l) Maintains awareness of overall organisational goals, and looks for opportunities to
contribute organisation-wide as able.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 127
Director – Engineering
Position Director – Engineering
Position Description
Reports to COO
Purpose of the Position
a) To lead the Engineering Division of UMTA through its development processes and
ensuring that it efficiently and effectively carries out its functions and pursues its
organisational objectives.
b) To provide technical inputs to all the other divisions of UMTA.
c) To develop standards and guidelines on technical aspects of urban transport and provide
these inputs for overall development of urban transport.
d) The Director, in coordination with the staff will review all papers for the Executive
Committee, review and lead development of strategies and plans for the division
corresponding to the objectives of the division.
e) To provide effective leadership, enhance strategic capability and provide service
excellence in the relevant technical or management field.
Key Responsibilities
a) Preparing standards and guidelines specific to transport engineering or as deemed
necessary time to time.
b) Providing technical input to other divisions
c) Coordinating with all relevant implementing agencies and supervising in project
implementation, if required
d) Providing technical inputs in development and operation of integrated, facilities and
systems.
e) Supervising and monitoring the implementation of projects by Consultants or otherwise
at regular intervals.
f) Provide value-added expertise in engineering discipline and project leadership.
g) Provide execution oversight for important research, development, and evaluation
efforts.
h) Perform all such other functions as may be allocated by the COO / CEO time to time.
i) Effectively represent the committee’s interests to external stakeholders and key
partners.
j) Ensure that the values, behaviour and culture of the staff in the respective Division are
aligned with the strategy of the CEO to achieve a truly integrated work environment.
k) Demonstrate excellence in staff management including the appropriate recruitment,
retention, performance management and development of employees.
Reporting
The Director – Engineering, shall report regularly to the COO through verbal and as necessary,
written reports. The Director– Engineering shall periodically prepare and present written reports
to the committee, particularly on policy, planning, projects and programme matters.
Salary and Benefits
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 128
Position Director – Engineering
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Leadership: The quality to inspire, lead, coach and develop others to achieve desired
goals and objectives. This competency includes defining a vision and guiding individuals
towards that vision.
b) Engineering Excellence: This includes deep understanding of engineering related aspects
especially for the urban transport sector with focus on urban transport infrastructure and
operations.
c) Decision Making / Problem Solving: The ability to effectively analyse and evaluate
information and situations and render effective decisions. This includes anticipating,
identifying and defining problems, seeking root causes and developing and implementing
practical and timely solutions.
d) Strategic Orientation: The ability to think and act strategically, to link short and long-term
visions to daily activities. This includes the ability to provide clear direction and priorities,
and clarify role and responsibilities. This direction is based on a wider external
perspective, where the directions of industry and community are considered.
e) Results Orientation: A commitment to meeting and exceeding standards of excellence.
f) Risk Management Orientation: This is the ability to identify and take advantage of
opportunities while identifying and minimizing risks that will impede the authority from
achieving its goals.
g) Innovation: The ability to identify innovative solutions, innovative planning, identifying
efficient processes, identifying non-value adding processes and develop creative
approaches that lead to overall improvement in working and the urban transport sector.
Qualifications and Experience
a) Post graduate degree in Transport Engineering / other relevant field
b) At least 15 years of work experience with at least 5 years of experience in Senior
Management position in Engineering Function of any public / private sector entity working
in public transport sector.
c) Membership of a relevant professional body
d) Experience in engineering aspects of transportation projects including transport
infrastructure, transport operations, systems and facilities development and operation
etc.
e) Experience in a position with strategic focus, ability to rise above detail, to summarise
overall patterns, assess value, and see trends.
f) Experience in delegation, managing workloads and work streams, budgeting and
monitoring costs, and ensuring compliance.
g) Proven strategic thinking.
h) Understanding of effective information delivery techniques including education,
marketing and communication.
i) Experience in building and fostering relationships.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 129
Position Director – Engineering
Skills and Personal Attributes
a) Maintains a good understanding of the work environment and trends, authority’s
performance, and the political and regulatory climate and identifies potential opportunities,
risks and issues before they arise.
b) Actively demonstrates, promotes and models desired organizational behaviours and
values.
c) Promotes a climate of innovation, change and adaptation within own area.
d) Delegates’ decision making where appropriate, ensuring staff have the capability and
knowledge to make sound decisions.
e) Makes timely decisions based on evidence and on merit, within authority levels, and takes
responsibility for the results.
f) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
g) Takes responsibility for the position accountability and own actions, and for the actions of
staff who report to the position.
h) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
i) Demonstrates strong leadership within the planning function and with the management
team as a whole
j) Has strong communication skills
k) Works reliably under pressure to produce timely, accurate information
l) Maintains awareness of overall organisational goals, and looks for opportunities to
contribute organisation-wide as able.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 130
Director – Policy and Research
Position Director – Policy and Research
Position Description
Reports to COO
Purpose of the Position
a) To lead the Policy and Research Division of UMTA and ensure that it efficiently and
effectively carries out its functions and pursues its organisational objectives.
b) To carry out policy, research, education and awareness activities for overall development
of urban transport.
c) To develop and manage local performance indicators for urban transport
d) To provide effective leadership in enhance strategic capability and providing service
excellence in the relevant field.
Key Responsibilities
a) Leading the activities of conducting research studies, education and awareness about
good practices in urban transport
b) Providing strategic inputs in development of policy, standards and guidelines for overall
development of urban transport
c) Ensuring the maintenance of updated database with information relating to urban
transport, including details of projects, services, funding, and public transport safety etc.
d) Contributing to developing and managing performance indicators for urban transport
e) Monitoring and advising on public transport safety
f) Identify, analyse and recommend innovative and improved practices, technology and
processes for overall improvement of urban transport
g) Developing networks in the research community in the field of public transport locally,
nationally and internationally.
h) Suggesting trainings, capacity buildings for enhancing quality of professionals in the
urban transport.
i) Perform all such other functions as may be allocated by the COO time to time
j) Ensure that the values, behaviours and culture of the staff in the respective Division are
aligned with the strategy of the Executive Committee to achieve a truly integrated work
environment.
Reporting
The Director – Policy and Research, shall report regularly to the COO through verbal and as
necessary, written reports. The Director – Policy and Research, shall periodically prepare and
present written reports to the Executive Committee, particularly on policy, planning, projects
and programme matters.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 131
Position Director – Policy and Research
a) Leadership: The quality to inspire, lead, coach and develop others to achieve desired
goals and objectives. This competency includes defining a vision and guiding individuals
towards that vision.
b) Policy and Research Excellence: This includes deep understanding of overall policy and
governance frameworks, public transport standards and guidelines, best practices,
research studies etc.
c) Decision Making / Problem Solving: The ability to effectively analyse and evaluate
information and situations and render effective decisions. This includes anticipating,
identifying and defining problems, seeking root causes and developing and implementing
practical and timely solutions.
d) Strategic Orientation: The ability to think and act strategically, to link short and long-term
visions to daily activities. This includes the ability to provide clear direction and priorities,
and clarify role and responsibilities. This direction is based on a wider external
perspective, where the directions of industry and community are considered.
e) Results Orientation: A commitment to meeting and exceeding standards of excellence.
f) Risk Management Orientation: This is the ability to identify and take advantage of
opportunities while identifying and minimizing risks that will impede the authority from
achieving its goals.
g) Innovation: The ability to identify innovative solutions, innovative planning, identifying
efficient processes, identifying non-value adding processes and develop creative
approaches that lead to overall improvement in working and the urban transport sector.
Qualifications and Experience
a) Post graduate degree in Public Policy / Arts (Public Policy) / other relevant field
b) At least 15 years of work experience with at least 5 years of experience in Senior
Management position in Policy and / or Research division of any public sector entity
(preferably in urban transport).
c) Membership of a relevant professional body
d) Experience in policy making, research and analysis aspects of urban transport sector
e) Experience in a position with strategic focus, ability to rise above detail, to summarise
overall patterns, assess value, and see trends.
f) Experience in delegation, managing workloads and work streams, budgeting and
monitoring costs, and ensuring compliance.
g) Proven strategic thinking.
h) Understanding of effective information delivery techniques including education,
marketing and communication.
i) Experience in building and fostering relationships.
Skills and Personal Attributes
a) Maintains a good understanding of the work environment and trends, authority’s
performance, and the political and regulatory climate and identifies potential
opportunities, risks and issues before they arise.
b) Actively demonstrates, promotes and models desired organizational behaviours and
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 132
Position Director – Policy and Research
values.
c) Promotes a climate of innovation, change and adaptation within own area.
d) Delegates’ decision making where appropriate, ensuring staff have the capability and
knowledge to make sound decisions.
e) Makes timely decisions based on evidence and on merit, within authority levels, and
takes responsibility for the results.
f) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
g) Takes responsibility for the position accountability and own actions, and for the actions
of staff who report to the position.
h) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
i) Demonstrates strong leadership within the planning function and with the management
team as a whole
j) Has strong communication skills
k) Works reliably under pressure to produce timely, accurate information
l) Maintains awareness of overall organisational goals, and looks for opportunities to
contribute organisation-wide as able.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 133
Director – Corporate Services
Position Director – Corporate Services
Position Description
Reports to COO
Purpose of the Position
a) To lead the Corporate Services Division of UMTA and be responsible for the
Administration, Information Technology, Branding and Communications and Human
Resource functions of UMTA.
b) To manage office infrastructure, staff, and operations of all corporate services including
development and maintenance of Authority’s business practices, administrative policies
and procedures, personnel files, and associated functions.
c) To ensure continuous improvement and the execution of Information Technology,
Administration, Branding and Communications and Human Resources to enable the
Authority achieve its objectives.
d) To provide leadership, enhance strategic capability and service excellence in the relevant
technical or management field.
Key Responsibilities
a) Preparing HR, IT, Branding and Communications and Administration policies for UMTA
b) Performing all Administration, IT, Branding and Communications and HR related
functions
c) Preparation of periodic plans and reports including coordinating with all other divisions
of UMTA for all necessary information and inputs leading to the development of such
periodic plans and reports
d) Procuring all required office works, goods and services including all stationary, utilities,
IT networks, electronic devices, office equipment etc.
e) Development and continuous monitoring and review of organisational policies including
administrative policies, recruitment, procurement, branding and communications,
information technology, employment etc.
f) Reviewing and developing the IT framework and tools
g) Ensuring effective branding of UMTA including its vision, mission and goals, the need
and benefits of UMTA
h) Managing the HR function so that UMTA recruits, retains and develops highly skilled
and motivated staff
i) Monitors expenditure and identifies opportunities for cost reduction
j) Reviews, develops and recommends appropriate employment conditions and
remuneration structures, and leads any industrial relations negotiations
k) Develop procurement procedures to be used for activities funded by the Executive
Committee.
l) Ensure that the values, behaviours and culture of the staff in the respective Division are
aligned with the strategy of the CEO to achieve a truly integrated work environment.
m) Coordinate with all divisions of UMTA for soliciting all information required for fulfilling
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 134
Position Director – Corporate Services
all functions of corporate services division
n) Perform all such duties and functions as required by the Governing/Executive
Committee/ CEO time to time.
Reporting
The Director – Corporate Services, shall report regularly to the COO through verbal and as
necessary, written reports. The Director – Corporate Services, shall periodically prepare and
present written reports to the Executive Committee, particularly on policy, planning, projects
and programme matters.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Leadership: The quality to inspire, lead, coach and develop others to achieve desired
goals and objectives. This competency includes defining a vision and guiding individuals
towards that vision.
b) Corporate Services Excellence: This includes deep understanding of corporate
administrative, human resources and information technology policies and procedures.
c) Decision Making / Problem Solving: The ability to effectively analyse and evaluate
information and situations and render effective decisions. This includes anticipating,
identifying and defining problems, seeking root causes and developing and
implementing practical and timely solutions.
d) Strategic Orientation: The ability to think and act strategically, to link short and long-term
visions to daily activities. This includes the ability to provide clear direction and priorities,
and clarify role and responsibilities. This direction is based on a wider external
perspective, where the directions of industry and community are considered.
e) Results Orientation: A commitment to meeting and exceeding standards of excellence.
f) Risk Management Orientation: This is the ability to identify and take advantage of
opportunities while identifying and minimizing risks that will impede the authority from
achieving its goals.
g) Innovation: The ability to identify innovative solutions, innovative planning, identifying
efficient processes, identifying non-value adding processes and develop creative
approaches that lead to overall improvement in working and the urban transport sector.
Qualifications and Experience
a) Post graduate degree in Management / Business Administration / other relevant field
b) At least 15 years of work experience with at least 5 years of experience in Senior
Management position in corporate services division of any public sector entity.
c) Membership of a relevant professional body
d) Experience in administrative, human resources, IT and associated procedures
e) Experience in a position with strategic focus, ability to rise above detail, to summarise
overall patterns, assess value, and see trends.
f) Experience in delegation, managing workloads and work streams, budgeting and
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 135
Position Director – Corporate Services
monitoring costs, and ensuring compliance.
g) Proven strategic thinking.
h) Understanding of effective information delivery techniques including education,
marketing and communication.
i) Experience in building and fostering relationships.
Skills and Personal Attributes
a) Maintains a good understanding of the work environment and trends, authority’s
performance, and identifies potential opportunities, risks and issues before they arise.
b) Actively demonstrates, promotes and models desired organizational behaviours and
values.
c) Promotes a climate of innovation, change and adaptation within own area.
d) Delegates’ decision making where appropriate, ensuring staff have the capability and
knowledge to make sound decisions.
e) Makes timely decisions based on evidence and on merit, within authority levels, and
takes responsibility for the results.
f) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
g) Takes responsibility for the position accountability and own actions, and for the actions
of staff who report to the position.
h) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
i) Demonstrates strong leadership within the planning function and with the management
team as a whole
j) Has strong communication skills
k) Works reliably under pressure to produce timely, accurate information
l) Maintains awareness of overall organisational goals, and looks for opportunities to
contribute organisation-wide as able.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 136
General Manager - Planning
Position General Manager – Planning
Position Description
Reports to Director Planning
Purpose of the Position
a) To be part of the middle management of the authority and being responsible for
management and execution of the responsibilities of the Planning Division of UMTA
by assisting the Director Planning in carrying out his functions
b) To provide strategic and operational support to the Director Planning on all matters
related to planning for the overall development of the urban transport sector including
preparation and finalisation of Comprehensive Mobility Plan and other such strategic
planning works.
c) To ensure effective execution, operational efficiency and functional excellence in
fulfilment of tasks of Planning Division
Key Responsibilities
a) Providing assistance in developing principles and policies for sustainable urban
transport system for the urban area
b) Providing assistance in developing and finalisation of Comprehensive Mobility Plan for
the urban area
c) Providing assistance in ensuring the integration of the urban transport planning with
land-use planning
d) Ensuring effective coordination with all relevant agencies for achieving the objectives
of the planning function of UMTA
e) Providing assistance in finalisation of a detailed MYP for urban transport in conjunction
with implementation agencies
f) Coordinate with the other divisions of UMTA for integrated holistic development of
transport system within the urban area.
g) Demonstrate excellence in staff management including the appropriate recruitment,
retention, performance management and development of employees.
h) Define, clarify and communicate the Governing/Executive Committee’s strategic
direction and a culture of collaborative working, with particular focus on compliance
with the Governing/Executive Committee’s policies and procedures and the approved
annual budgets and other reports.
i) Ensure that the values, behaviours and culture of the staff in the executive office are
aligned with the strategy of the Governing/Executive Committee to achieve a truly
integrated work environment.
j) Carry out such other functions and duties that are delegated to the position or as
deemed necessary by the Director Planning / COO / Governing Committee /Executive
Committee.
Reporting
The General Manager shall report regularly to the Director-Planning, through verbal and as
necessary, written reports.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 137
Position General Manager – Planning
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Leadership: The General Manager should have a quality to inspire, lead and coach junior
team members to achieve desired goals and objectives.
b) Planning Excellence: This includes deep understanding of strategic planning, sector
understanding, regulatory environment, international best practices, government policies
and their effects etc.
c) Managerial Excellence: The General Manager should have excellent managerial
capabilities to plan and execute tasks and manage team members.
d) Problem Solving: The ability to effectively analyse and evaluate information and
situations and render effective decisions. This includes anticipating, identifying and
defining problems, seeking root causes and developing and implementing practical and
timely solutions.
e) Results Orientation: A commitment to meeting and exceeding standards of excellence.
f) Operational Excellence: The General Manager should have excellent operational
capabilities to ensure the efficient, effective and admirable execution of activities.
Qualifications and Experience
a) Post graduate degree in the Transport Planning / relevant field.
b) At least 10 years of work experience with at least 3 years of experience in Transport
Planning Function of any public / private sector entity.
c) Membership of a relevant professional body.
d) Experience in Transport planning, development of transport sector programmes and
economic appraisal.
e) Sound knowledge of transport planning and programming theories and methods.
f) Proven strategic thinking.
g) Experience in a position with strategic focus, ability to rise above detail, to summarise
overall patterns, assess value, and see trends.
h) Experience in delegation, managing workloads and work streams, budgeting and
monitoring costs, and ensuring compliance.
i) Experience in building and fostering relationships.
Skills and Personal Attributes
a) Demonstrates excellent service excellence and team managerial skills
b) Ensures operational efficiency
c) Demonstrates effective coordination with relevant entities / function within UMTA
d) Understands the strategic orientation of the authority and collaborates to achieve its
strategic vision, mission and goals.
e) Maintains a good understanding of the work environment and trends, authority’s
performance, and the political and regulatory climate and identifies potential
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 138
Position General Manager – Planning
opportunities, risks and issues before they arise.
f) Actively demonstrates, promotes and models desired organizational behaviours and
values.
g) Promotes a climate of innovation, change and adaptation within own area.
h) Makes timely decisions based on evidence and on merit, within authority levels, and
takes responsibility for the results.
i) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
j) Takes responsibility for the position accountability and own actions, and for the actions
of staff who report to the position.
k) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
l) Has strong communication skills
m) Works reliably under pressure to produce timely, accurate information
n) Consults and shares information within a team environment, and cross functionally.
o) Provides opportunities for staff to develop new capabilities through designing stretch
responsibilities and coaching.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 139
General Manager – Engineering
Position General Manager – Engineering
Position Description
Reports to Director Engineering
Purpose of the Position
a) To be part of the middle management of the authority and being responsible for
management and execution of the responsibilities of the Engineering Division of UMTA
by assisting the Director Engineering in carrying out his functions
b) To provide strategic and operational support to the Director Engineering on all matters
related to technical / engineering inputs on all matters related to public transport
including developing standards and guidelines on technical aspects of urban transport.
c) To ensure effective execution, operational efficiency and functional excellence in
fulfilment of tasks of Engineering Division
Key Responsibilities
a) Providing assistance in preparing standards and guidelines specific to transport
engineering or as deemed necessary time to time.
b) Providing assistance in giving technical input to other divisions.
c) Achieving effective coordination with all relevant implementing agencies and
supervising in project implementation, if required
d) Providing technical inputs in development and operation of integrated, facilities and
systems.
e) Assistance in providing value-added expertise in engineering discipline and project
leadership.
f) Assistance in providing execution oversight for important research, development, and
evaluation efforts.
g) Demonstrate excellence in staff management including the appropriate recruitment,
retention, performance management and development of employees.
h) Carry out such other functions and duties that are delegated to the position or as
deemed necessary by the Director Engineering / COO/ Governing/ Executive
Committee.
Reporting
The General Manager – Engineering shall report regularly to the Director-Engineering, through
verbal and as necessary, written reports.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Leadership: The General Manager should have a quality to inspire, lead and coach junior
team members to achieve desired goals and objectives.
b) Engineering Excellence: This includes deep understanding of engineering related
aspects,
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 140
Position General Manager – Engineering
c) Managerial Excellence: The General Manager should have excellent managerial
capabilities to plan and execute tasks and manage team members.
d) Problem Solving: The ability to effectively analyse and evaluate information and
situations and render effective decisions. This includes anticipating, identifying and
defining problems, seeking root causes and developing and implementing practical and
timely solutions.
e) Results Orientation: A commitment to meeting and exceeding standards of excellence.
f) Operational Excellence: The General Manager should have excellent operational
capabilities to ensure the efficient, effective and admirable execution of activities.
Qualifications and Experience
a) Post graduate degree in the Transport Engineering / relevant field.
b) At least 10 years of work experience with at least 3 years of experience in Transport
Engineering field in any public / private sector entity.
c) Membership of a relevant professional body.
d) Experience in transport engineering, designing standards, specifications and guidelines.
e) Proven strategic thinking.
f) Experience in a position with strategic focus, ability to rise above detail, to summarise
overall patterns, assess value, and see trends.
g) Experience in delegation, managing workloads and work streams, budgeting and
monitoring costs, and ensuring compliance.
h) Experience in building and fostering relationships.
Skills and Personal Attributes
a) Demonstrates excellent service excellence and team managerial skills
b) Ensures operational efficiency
c) Demonstrates effective coordination with relevant entities / function within UMTA
d) Understands the strategic orientation of the authority and collaborates to achieve its
strategic vision, mission and goals.
e) Maintains a good understanding of the work environment and trends, authority’s
performance, and the political and regulatory climate and identifies potential
opportunities, risks and issues before they arise.
f) Actively demonstrates, promotes and models desired organizational behaviours and
values.
g) Promotes a climate of innovation, change and adaptation within own area.
h) Makes timely decisions based on evidence and on merit, within authority levels, and
takes responsibility for the results.
i) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
j) Takes responsibility for the position accountability and own actions, and for the actions
of staff who report to the position.
k) Is honest, ethical, and able to develop and maintain the trust and confidence of all
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 141
Position General Manager – Engineering
constituents.
l) Has strong communication skills
m) Works reliably under pressure to produce timely, accurate information
n) Consults and shares information within a team environment, and cross functionally.
o) Provides opportunities for staff to develop new capabilities through designing stretch
responsibilities and coaching.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 142
General Manager – Integrated Facilities Development Management
Position General Manager – Integrated Facilities
Development Management
Position Description
Reports to Director Public Transport Management
Purpose of the Position
a) To be part of the middle management of the authority and being responsible for
management and execution of a part of responsibilities of the Public Transport
Management Division of UMTA by assisting the Director Public Transport Management
in carrying out his functions
b) To provide strategic and operational support to the Director Public Transport
Management on matters related to development of infrastructure facilities for ensuring
integration of public transport in the urban area.
c) To ensure effective execution, operational efficiency and functional excellence in
fulfilment of tasks of Public Transport Management Division
Key Responsibilities
a) Providing assistance in developing plan and strategy for integration of all public
transport modes to ensure development of sustainable integrated transport system for
the urban area.
b) Providing assistance in planning, strategizing and overseeing the implementation of
projects for integration of public transport in the urban area
c) Ensuring effective implementation of integrated transport infrastructure projects within
specific timelines, budgets and quality levels.
d) Ensuring effective coordination with the Policy and Research Division for innovative
public transport solutions suitable to the urban area
e) Providing assistance in promoting development of integrated multi-modal public
transport systems for the urban area
f) Ensuring effective coordination with all relevant agencies for achieving the objectives
of the Public Transport Management function of UMTA
g) Coordinate with the other divisions of UMTA for integrated holistic development of
transport system within the urban area.
h) Demonstrate excellence in staff management including the appropriate recruitment,
retention, performance management and development of employees.
i) Define, clarify and communicate the Governing/Executive Committee’s strategic
direction and a culture of collaborative working, with particular focus on compliance
with the Governing/Executive Committee’s policies and procedures and the approved
annual budgets and other reports.
j) Ensure that the values, behaviours and culture of the staff in the executive office are
aligned with the strategy of the Governing/Executive Committee to achieve a truly
integrated work environment.
k) Carry out such other functions and duties that are delegated to the position or as
deemed necessary by the COO/ Governing/Executive Committee.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 143
Position General Manager – Integrated Facilities
Development Management
Reporting
The General Manager Integrated Facilities Development Management shall report regularly to
the Director-Public Transport Management, through verbal and as necessary, written reports.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Leadership: The General Manager should have a quality to inspire, lead and coach junior
team members to achieve desired goals and objectives.
b) Transport Infrastructure Development Excellence: This includes in-depth understanding
of infrastructure requirements of the urban transport sector, understanding of best
practices, costs involved, efficient technologies and processes, strategic value addition
by different types of infrastructure etc.
c) Managerial Excellence: The General Manager should have excellent managerial
capabilities to plan and execute tasks and manage team members.
d) Problem Solving: The ability to effectively analyse and evaluate information and
situations and render effective decisions. This includes anticipating, identifying and
defining problems, seeking root causes and developing and implementing practical and
timely solutions.
e) Results Orientation: A commitment to meeting and exceeding standards of excellence.
f) Operational Excellence: The General Manager should have excellent operational
capabilities to ensure the efficient, effective and admirable execution of activities.
Qualifications and Experience
a) Post graduate degree in the Transport Planning / Transport Engineering / Infrastructure
Planning / Civil Engineering / relevant field.
b) At least 10 years of work experience with at least 3 years of experience in Public
Transport Infrastructure Development function of any public / private sector entity.
c) Membership of a relevant professional body.
d) Experience in planning / strategy formulation / implementation of public transport
projects
e) Experience in planning / strategy formulation / operation of public transport facilities
and systems
f) Experience in regulatory aspects
g) Proven strategic thinking.
h) Experience in a position with strategic focus, ability to rise above detail, to summarise
overall patterns, assess value, and see trends.
i) Experience in delegation, managing workloads and work streams, budgeting and
monitoring costs, and ensuring compliance.
j) Experience in building and fostering relationships.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 144
Position General Manager – Integrated Facilities
Development Management
Skills and Personal Attributes
a) Demonstrates excellent service excellence and team managerial skills
b) Ensures operational efficiency
c) Demonstrates effective coordination with relevant entities / function within UMTA
d) Understands the strategic orientation of the authority and collaborates to achieve its
strategic vision, mission and goals.
e) Maintains a good understanding of the work environment and trends, authority’s
performance, and the political and regulatory climate and identifies potential
opportunities, risks and issues before they arise.
f) Actively demonstrates, promotes and models desired organizational behaviours and
values.
g) Promotes a climate of innovation, change and adaptation within own area.
h) Makes timely decisions based on evidence and on merit, within authority levels, and
takes responsibility for the results.
i) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
j) Takes responsibility for the position accountability and own actions, and for the actions
of staff who report to the position.
k) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
l) Has strong communication skills
m) Works reliably under pressure to produce timely, accurate information
n) Consults and shares information within a team environment, and cross functionally.
o) Provides opportunities for staff to develop new capabilities through designing stretch
responsibilities and coaching.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 145
General Manager – Integrated Public Transport Operations
Position General Manager - Integrated Public Transport
Operations
Position Description
Reports to Director Public Transport Management
Purpose of the Position
a) To be part of the middle management of the authority and being responsible for
management and execution of the a part of responsibilities of the Public Transport
Management Division of UMTA by assisting the Director Public Transport Management
in carrying out his functions
b) To provide strategic and operational support to the Director Public Transport
Management on matters related to operation and management of infrastructure
facilities for ensuring integration of public transport in the urban area and maters
associated thereto.
c) To ensure effective execution, operational efficiency and functional excellence in
fulfilment of tasks of Public Transport Management Division
Key Responsibilities
a) Providing assistance in developing plan and strategy for integration of all public
transport modes to ensure effective operation and management of sustainable
integrated transport system for the urban area.
b) Providing assistance in planning, strategizing and overseeing the operation and
management of systems and facilities for integration of public transport in the urban
area
c) Ensuring efficiency in operation and management of integrated transport facilities and
systems.
d) Providing assistance in developing standards and guidelines for public transport
services specific to the urban area in consonance with the land-use pattern of the city
e) Providing assistance in planning, strategizing and implementing/coordinating for
implementing all related regulatory functions including:
Contracting public transport operators for operating in the urban area
Strategizing for issue of licenses for public transport services in the urban area
Monitoring and regulating (or providing support in regulating) fee and charges of
different modes of public transport
f) Providing assistance in promoting development of integrated multi-modal public
transport systems for the urban area
g) Ensuring effective coordination with the Policy and Research Division for innovative
public transport solutions suitable to the urban area
h) Ensuring effective coordination with all relevant agencies for achieving the objectives
of the Public Transport Management function of UMTA
i) Coordinate with the other divisions of UMTA for development of integrated and holistic
transport system within the urban area.
j) Demonstrate excellence in staff management including the appropriate recruitment,
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 146
Position General Manager - Integrated Public Transport
Operations
retention, performance management and development of employees.
k) Define, clarify and communicate the Governing/Executive Committee’s strategic
direction and a culture of collaborative working, with particular focus on compliance
with the Governing/Executive Committee’s policies and procedures and the approved
annual budgets and other reports.
l) Ensure that the values, behaviours and culture of the staff in the executive office are
aligned with the strategy of the Governing/Executive Committee to achieve a truly
integrated work environment.
m) Carry out such other functions and duties that are delegated to the position or as
deemed necessary by the COO/ Governing Committee /Executive Committee.
Reporting
The General Manager Integrated Public Transport Operations shall report regularly to the
Director-Public Transport Management, through verbal and as necessary, written reports.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Leadership: The General Manager should have a quality to inspire, lead and coach junior
team members to achieve desired goals and objectives.
b) Transport Facilities Operation and Management Excellence: This includes in-depth
understanding of operational requirements of the urban transport sector, understanding
of best practices, costs involved, efficient technologies and processes, etc.
c) Managerial Excellence: The General Manager should have excellent managerial
capabilities to plan and execute tasks and manage team members.
d) Problem Solving: The ability to effectively analyse and evaluate information and
situations and render effective decisions. This includes anticipating, identifying and
defining problems, seeking root causes and developing and implementing practical and
timely solutions.
e) Results Orientation: A commitment to meeting and exceeding standards of excellence.
f) Operational Excellence: The General Manager should have excellent operational
capabilities to ensure the efficient, effective and admirable execution of activities.
Qualifications and Experience
a) Post graduate degree in the Transport Planning / Transport Engineering / Operations
Management / relevant field.
b) At least 10 years of work experience with at least 3 years of experience in Public
Transport Operations function of any public / private sector entity.
c) Membership of a relevant professional body.
d) Experience in planning / operations of public transport projects
e) Experience in planning operation of public transport facilities and systems
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 147
Position General Manager - Integrated Public Transport
Operations
f) Experience in regulatory aspects
g) Proven strategic thinking.
h) Experience in a position with strategic focus, ability to rise above detail, to summarise
overall patterns, assess value, and see trends.
i) Experience in delegation, managing workloads and work streams, budgeting and
monitoring costs, and ensuring compliance.
j) Experience in building and fostering relationships.
Skills and Personal Attributes
a) Demonstrates excellent service excellence and team managerial skills
b) Ensures operational efficiency
c) Demonstrates effective coordination with relevant entities / function within UMTA
d) Understands the strategic orientation of the authority and collaborates to achieve its
strategic vision, mission and goals.
e) Maintains a good understanding of the work environment and trends, authority’s
performance, and the political and regulatory climate and identifies potential
opportunities, risks and issues before they arise.
f) Actively demonstrates, promotes and models desired organizational behaviours and
values.
g) Promotes a climate of innovation, change and adaptation within own area.
h) Makes timely decisions based on evidence and on merit, within authority levels, and
takes responsibility for the results.
i) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
j) Takes responsibility for the position accountability and own actions, and for the actions
of staff who report to the position.
k) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
l) Has strong communication skills
m) Works reliably under pressure to produce timely, accurate information
n) Consults and shares information within a team environment, and cross functionally.
o) Provides opportunities for staff to develop new capabilities through designing stretch
responsibilities and coaching.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 148
General Manager – Policy and Research
Position General Manager - Policy and Research
Position Description
Reports to Director Planning
Purpose of the Position
a) To be part of the middle management of the authority and being responsible for
management and execution of the responsibilities of the Policy and Research Division
of UMTA by assisting the Director Policy and Research in carrying out his functions
b) To provide strategic and operational support to the Director Policy and Research on all
matters related to development of policy, standards and guidelines and carrying out
research activities for the overall development of the urban transport sector.
c) To ensure effective execution, operational efficiency and functional excellence in
fulfilment of tasks of Policy and Research Division
Key Responsibilities
a) Providing assistance in carrying out the research studies, education and awareness
activities about good practices in urban transport
b) Carrying out research and analysis to provide strategic inputs in development of policy,
standards and guidelines for overall development of urban transport
c) Ensuring the maintenance of updated database with information relating to urban
transport, including details of projects, services, funding, and public transport safety
etc.
d) Carrying out research and analysis to provide strategic inputs for developing and
managing performance indicators for urban transport
e) Providing assistance in monitoring and advising on public transport safety
f) Carrying out research and analysis to provide strategic inputs to identify, analyse and
recommend innovative and improved practices, technology and processes for overall
improvement of urban transport
g) Demonstrate excellence in staff management including the appropriate recruitment,
retention, performance management and development of employees.
h) Ensure that the values, behaviours and culture of the staff in the Executive office are
aligned with the strategy of the Governing/ Executive Committee to achieve a truly
integrated work environment.
i) Carry out such other functions and duties that are delegated to the position or as
deemed necessary by the COO/ Governing Committee/ Executive Committee.
Reporting
The General Manager – Policy and Research shall report regularly to the Director– Policy and
Research, through verbal and as necessary, written reports.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 149
Position General Manager - Policy and Research
a) Leadership: The General Manager should have a quality to inspire, lead and coach junior
team members to achieve desired goals and objectives.
b) Policy and Research Excellence: This includes deep understanding of policy
environment in the state / country, regulatory environment, international best practices,
research excellence, research methods, data analysis excellence, forecasting etc.
c) Managerial Excellence: The General Manager should have excellent managerial
capabilities to plan and execute tasks and manage team members.
d) Problem Solving: The ability to effectively analyse and evaluate information and
situations and render effective decisions. This includes anticipating, identifying and
defining problems, seeking root causes and developing and implementing practical and
timely solutions.
e) Results Orientation: A commitment to meeting and exceeding standards of excellence.
f) Operational Excellence: The General Manager should have excellent operational
capabilities to ensure the efficient, effective and admirable execution of activities.
Qualifications and Experience
a) Post graduate degree in the Public Policy / Arts (Public Policy) / other relevant field
b) At least 10 years of work experience with at least 3 years of experience in Policy and /
or Research division of any public sector entity (preferably in urban transport).
c) Membership of a relevant professional body.
d) Experience in policy making, research and analysis aspects of urban transport sector
e) Experience in a position with strategic focus, ability to rise above detail, to summarise
overall patterns, assess value, and see trends.
f) Experience in delegation, managing workloads and work streams, budgeting and
monitoring costs, and ensuring compliance.
g) Proven strategic thinking.
h) Understanding of effective information delivery techniques including education,
marketing and communication.
i) Experience in building and fostering relationships.
Skills and Personal Attributes
a) Demonstrates excellent service excellence and team managerial skills
b) Ensures operational efficiency
c) Demonstrates effective coordination with relevant entities / function within UMTA
d) Understands the strategic orientation of the authority and collaborates to achieve its
strategic vision, mission and goals.
e) Maintains a good understanding of the work environment and trends, authority’s
performance, and the political and regulatory climate and identifies potential
opportunities, risks and issues before they arise.
f) Actively demonstrates, promotes and models desired organizational behaviours and
values.
g) Promotes a climate of innovation, change and adaptation within own area.
h) Makes timely decisions based on evidence and on merit, within authority levels, and
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 150
Position General Manager - Policy and Research
takes responsibility for the results.
i) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
j) Takes responsibility for the position accountability and own actions, and for the actions
of staff who report to the position.
k) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
l) Has strong communication skills
m) Works reliably under pressure to produce timely, accurate information
n) Consults and shares information within a team environment, and cross functionally.
o) Provides opportunities for staff to develop new capabilities through designing stretch
responsibilities and coaching.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 151
General Manager – Internal Corporate Services
Position General Manager – Internal Corporate Services
Position Description
Reports to Director –Corporate Services
Purpose of the Position
a) To be part of the middle management of the authority and being responsible for
management and execution of part of the responsibilities of the Corporate Services
Division of UMTA by assisting the Director - Corporate Services in carrying out his
functions
b) To provide strategic and operational support to the Director –Corporate Services on all
matters related to administration, human resources and information technology for the
authority in order to ensure smooth functioning of UMTA.
c) To ensure effective execution, operational efficiency and functional excellence in
fulfilment of tasks of Corporate Services Division
Key Responsibilities
a) Providing assistance in preparing HR, IT and Administration policies for UMTA
b) Providing assistance in performing all Administration, IT and HR related functions
c) Providing assistance in preparation of periodic plans and reports including coordinating
with all other divisions of UMTA for all necessary information and inputs leading to the
development of such periodic plans and reports
d) Providing assistance in procuring all required office works, goods and services
including all stationary, utilities, IT networks, electronic devices, office equipments etc.
e) Providing assistance in development and continuous monitoring and review of
organisational policies including administrative policies, recruitment, procurement,
information technology, employment etc.
f) Providing assistance in reviewing and developing the IT framework and tools
g) Providing assistance in managing the HR function so that UMTA recruits, retains and
develops highly skilled and motivated staff
h) Providing assistance in monitoring expenditure and identifies opportunities for cost
reduction
i) Providing assistance in reviewing, developing and recommending appropriate
employment conditions and remuneration structures, and leads any industrial relations
negotiations
j) Providing assistance in developing procurement procedures to be used for activities
funded by the Governing/ Executive Committee.
k) Coordinating with all divisions of UMTA for soliciting all information required for fulfilling
all functions of Corporate Services Division.
l) Perform all such duties and functions as allocated by the Governing/Executive
Committee/ COO time to time.
Reporting
The General Manager – Internal Corporate Services shall report regularly to the Director -
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 152
Position General Manager – Internal Corporate Services
Corporate Services, through verbal and as necessary, written reports.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Leadership: The General Manager should have a quality to inspire, lead and coach
junior team members to achieve desired goals and objectives.
b) Corporate Services Excellence: This includes deep understanding of corporate
administration, human resource management, information technology infrastructure
etc.
c) Managerial Excellence: The General Manager should have excellent managerial
capabilities to plan and execute tasks and manage team members.
d) Problem Solving: The ability to effectively analyse and evaluate information and
situations and render effective decisions. This includes anticipating, identifying and
defining problems, seeking root causes and developing and implementing practical and
timely solutions.
e) Results Orientation: A commitment to meeting and exceeding standards of excellence.
f) Operational Excellence: The General Manager should have excellent operational
capabilities to ensure the efficient, effective and admirable execution of activities.
Qualifications and Experience
a) Post graduate degree in Management / Business Administration / other relevant field
b) At least 10 years of work experience with at least 3 years of experience in Corporate
Administration function of any public / private sector entity.
c) Membership of a relevant professional body.
d) Experience in administrative, human resources, IT and associated procedures
e) Experience in a position with strategic focus, ability to rise above detail, to summarise
overall patterns, assess value, and see trends.
f) Experience in delegation, managing workloads and work streams, budgeting and
monitoring costs, and ensuring compliance.
g) Proven strategic thinking.
h) Experience in a position with strategic focus, ability to rise above detail, to summarise
overall patterns, assess value, and see trends.
i) Experience in delegation, managing workloads and work streams, budgeting and
monitoring costs, and ensuring compliance.
j) Experience in building and fostering relationships.
Skills and Personal Attributes
a) Demonstrates excellent service excellence and team managerial skills
b) Ensures operational efficiency
c) Demonstrates effective coordination with relevant entities / function within UMTA
d) Understands the strategic orientation of the authority and collaborates to achieve its
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 153
Position General Manager – Internal Corporate Services
strategic vision, mission and goals.
e) Maintains a good understanding of the work environment and trends, authority’s
performance, and the political and regulatory climate and identifies potential
opportunities, risks and issues before they arise.
f) Actively demonstrates, promotes and models desired organizational behaviours and
values.
g) Promotes a climate of innovation, change and adaptation within own area.
h) Makes timely decisions based on evidence and on merit, within authority levels, and
takes responsibility for the results.
i) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
j) Takes responsibility for the position accountability and own actions, and for the actions
of staff who report to the position.
k) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
l) Has strong communication skills
m) Works reliably under pressure to produce timely, accurate information
n) Consults and shares information within a team environment, and cross functionally.
o) Provides opportunities for staff to develop new capabilities through designing stretch
responsibilities and coaching.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 154
General Manager – Branding, Communications and Public Relationship Management
Position General Manager – Branding, Communications and
Public Relationship Management
Position Description
Reports to Director –Corporate Services
Purpose of the Position
a) To be part of the middle management of the authority and being responsible for
management and execution of part of the responsibilities of the Corporate Services
Division of UMTA by assisting the Director - Corporate Services in carrying out his
functions
b) To provide strategic and operational support to the Director –Corporate Services on all
matters related to branding, communications and public relationship management for
the authority.
c) To ensure effective execution, operational efficiency and functional excellence in
fulfilment of tasks of Corporate Services Division
Key Responsibilities
a) Providing assistance in preparing branding, communications and public relationship
management policies for UMTA
b) Ensuring effective branding of UMTA including its vision, mission and goals, the need
and benefits of UMTA
c) Providing assistance in performing all branding, communications and public
relationship management related functions
d) Providing assistance in development and continuous monitoring and review of
organisational policies including branding, communications and public relationship
management policies and guidelines etc.
e) Coordinating with all divisions of UMTA for soliciting all information required for fulfilling
all functions of corporate services division
f) Perform all such duties and functions as required by the Governing/ Executive
Committee/ COO time to time.
Reporting
The General Manager – Branding, Communications And Public Relationship Management
shall report regularly to the Director – Corporate Services, through verbal and as necessary,
written reports.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Leadership: The General Manager should have a quality to inspire, lead and coach junior
team members to achieve desired goals and objectives.
b) Branding and Public Relationship Management Excellence: This includes deep
understanding of branding and public relationship management practices etc.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 155
Position General Manager – Branding, Communications and
Public Relationship Management
c) Managerial Excellence: The General Manager should have excellent managerial
capabilities to plan and execute tasks and manage team members.
d) Problem Solving: The ability to effectively analyse and evaluate information and
situations and render effective decisions. This includes anticipating, identifying and
defining problems, seeking root causes and developing and implementing practical and
timely solutions.
e) Results Orientation: A commitment to meeting and exceeding standards of excellence.
f) Operational Excellence: The General Manager should have excellent operational
capabilities to ensure the efficient, effective and admirable execution of activities.
Qualifications and Experience
a) Post graduate degree in Management / Business Administration / other relevant field
b) At least 10 years of work experience with at least 3 years of experience in Branding
and / or Public Relationship Management function of any public / private sector entity.
c) Membership of a relevant professional body.
d) Experience in branding, public relationship management and associated procedures
e) Experience in a position with strategic focus, ability to rise above detail, to summarise
overall patterns, assess value, and see trends.
f) Experience in delegation, managing workloads and work streams, budgeting and
monitoring costs, and ensuring compliance.
g) Proven strategic thinking.
h) Experience in a position with strategic focus, ability to rise above detail, to summarise
overall patterns, assess value, and see trends.
i) Experience in delegation, managing workloads and work streams, budgeting and
monitoring costs, and ensuring compliance.
j) Experience in building and fostering relationships.
Skills and Personal Attributes
a) Demonstrates excellent service excellence and team managerial skills
b) Ensures operational efficiency
c) Demonstrates effective coordination with relevant entities / function within UMTA
d) Understands the strategic orientation of the authority and collaborates to achieve its
strategic vision, mission and goals.
e) Maintains a good understanding of the work environment and trends, authority’s
performance, and the political and regulatory climate and identifies potential
opportunities, risks and issues before they arise.
f) Actively demonstrates, promotes and models desired organizational behaviours and
values.
g) Promotes a climate of innovation, change and adaptation within own area.
h) Makes timely decisions based on evidence and on merit, within authority levels, and
takes responsibility for the results.
i) Gathers all relevant information, utilises an analytical and logical approach to problem
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 156
Position General Manager – Branding, Communications and
Public Relationship Management
solving, and accurately assesses impact of decisions made.
j) Takes responsibility for the position accountability and own actions, and for the actions
of staff who report to the position.
k) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
l) Has strong communication skills
m) Works reliably under pressure to produce timely, accurate information
n) Consults and shares information within a team environment, and cross functionally.
o) Provides opportunities for staff to develop new capabilities through designing stretch
responsibilities and coaching.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 157
Support Staff – Transport Planner
Position Support Staff – Transport Planner
Person Specification
Purpose of the Position
a) To be part of the executive team of the authority and being responsible for execution of the
responsibilities of the Planning Division of UMTA
b) To provide operational support to the General Manager Planning on all matters related to
planning for the overall development of the urban transport sector including preparation
and finalisation of Comprehensive Mobility Plan and other such strategic planning works.
c) To ensure effective execution, operational efficiency and functional excellence in fulfilment
of tasks of Planning Division
Key Responsibilities
a) Providing operational assistance in developing principles and policies for sustainable
urban transport system for the urban area
b) Providing operational assistance in developing and finalisation of Comprehensive Mobility
Plan
c) Providing assistance in finalisation of a detailed MYP for urban transport in conjunction
with implementation agencies
d) Carry out such other functions and duties that are delegated to the position.
Reporting
The Support Staff shall report regularly to the General Manager – Planning, through verbal
and as necessary, written reports.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Experience and proven expertise in the relevant sector
b) The support staff should have excellent operational capabilities to execute tasks within
assigned timelines and expectations.
c) The support staff must have ability to effectively analyse and evaluate information and
situations and render effective solutions.
d) Should be committed to achieving results with high standards of quality and efficiency
Qualifications and Experience
a) Post graduate degree in the Transport Planning / relevant field.
b) At least 5 years of work experience with at least 2 years of experience in Transport
Planning Function of any public / private sector entity.
c) Membership of a relevant professional body.
d) Experience in Transport planning, development of transport sector programmes and
economic appraisal.
e) Sound knowledge of transport planning and programming theories and methods.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 158
Position Support Staff – Transport Planner
Skills and Personal Attributes
a) Demonstrates excellent service excellence
b) Ensures operational efficiency
c) Understands the strategic orientation of the authority and collaborates to achieve its
strategic vision, mission and goals.
d) Maintains a good understanding of the work environment and trends and key operational
requirements form the position
e) Actively demonstrates, promotes and models desired organizational behaviours and
values.
f) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
g) Takes responsibility for the position accountability and own actions
h) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
i) Has highly developed verbal and written communication skills.
j) Works reliably under pressure to produce timely, accurate information
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 159
Support Staff – Urban Planner
Position Support Staff – Urban Planner
Person Specification
Purpose of the Position
a) To be part of the executive team of the authority and being responsible for execution of
the responsibilities of the Planning Division of UMTA
b) To provide operational support to the General Manager Planning on all matters related
to planning for the overall development of the urban transport sector including
assistance in preparation and finalisation of Comprehensive Mobility Plan and other
such strategic planning works from urban planning and integration of planning
perspectives.
c) To ensure effective execution, operational efficiency and functional excellence in
fulfilment of tasks of Planning Division
Key Responsibilities
a) Providing operational assistance in developing principles and policies for sustainable
urban transport system for the urban area
b) Providing operational assistance from urban planning perspectives in developing and
finalisation of Comprehensive Mobility Plan for the urban area
c) Providing assistance in ensuring the integration of the urban transport planning with
land-use planning
d) Providing assistance in finalisation of a detailed MYP for urban transport in conjunction
with implementation agencies
e) Carry out such other functions and duties that are delegated to the position
Reporting
The Support Staff shall report regularly to the General Manager – Planning, through verbal
and as necessary, written reports.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Experience and proven expertise in the relevant sector
b) The support staff should have excellent operational capabilities to execute tasks within
assigned timelines and expectations.
c) The support staff must have ability to effectively analyse and evaluate information and
situations and render effective solutions.
d) Should be committed to achieving results with high standards of quality and efficiency
Qualifications and Experience
a) Post graduate degree in the Urban Planning / relevant field.
b) At least 5 years of work experience with at least 2 years of experience in Urban Planning
Function of any public / private sector entity.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 160
Position Support Staff – Urban Planner
c) Membership of a relevant professional body.
d) Experience in Urban planning, development of city development plans, master planes
etc.
e) Sound knowledge of urban and transport planning and programming theories and
methods.
Skills and Personal Attributes
a) Demonstrates excellent service excellence
b) Ensures operational efficiency
c) Understands the strategic orientation of the authority and collaborates to achieve its
strategic vision, mission and goals.
d) Maintains a good understanding of the work environment and trends and key operational
requirements form the position
e) Actively demonstrates, promotes and models desired organizational behaviours and
values.
f) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
g) Takes responsibility for the position accountability and own actions
h) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
i) Has highly developed verbal and written communication skills.
j) Works reliably under pressure to produce timely, accurate information
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 161
Support Staff – Civil Engineer
Position Support Staff – Civil Engineer
Person Specification
Purpose of the Position
a) To be part of the executive team of the authority and being responsible for execution of
the responsibilities of the Engineering Division of UMTA
b) To provide operational support to the General Manager Engineering on all matters related
to civil engineering involving technical / engineering inputs, developing standards and
guidelines on technical aspects of urban transport etc.
c) To ensure effective execution, operational efficiency and functional excellence in
fulfilment of tasks of Planning Division
Key Responsibilities
a) Providing operational assistance in preparing standards and guidelines specific to
transport engineering or as deemed necessary time to time.
b) Providing all necessary civil engineering related inputs including on standards and
guidelines for urban transport infrastructure
c) Providing operational assistance in giving technical input to other divisions
d) Providing assistance in achieving effective coordination with all relevant implementing
agencies and supervising in project implementation, if required
e) Assistance in providing technical inputs in development and operation of integrated,
facilities and systems.
f) Assistance in providing value-added expertise in engineering discipline and project
leadership.
g) Assistance in providing execution oversight for important research, development, and
evaluation efforts.
h) Carry out such other functions and duties that are delegated to the position or as deemed
necessary by the Director Engineering / COO/ Governing Committee/ Executive
Committee.
Reporting
The Support Staff shall report regularly to the General Manager – Engineering, through verbal
and as necessary, written reports.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Experience and proven expertise in the relevant sector
b) The support staff should have excellent operational capabilities to execute tasks within
assigned timelines and expectations.
c) The support staff must have ability to effectively analyse and evaluate information and
situations and render effective solutions.
d) Should be committed to achieving results with high standards of quality and efficiency
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 162
Position Support Staff – Civil Engineer
Qualifications and Experience
a) Graduate degree in the Civil Engineering / relevant field.
b) At least 5 years of work experience with at least 2 years of experience in Civil
Engineering Function of any public sector entity.
c) Membership of a relevant professional body.
d) Experience in development of infrastructure projects, such experience in urban
transport sector would be preferable
e) Sound knowledge of urban and transport planning and programming theories and
methods.
Skills and Personal Attributes
a) Demonstrates excellent service excellence
b) Ensures operational efficiency
c) Understands the strategic orientation of the authority and collaborates to achieve its
strategic vision, mission and goals.
d) Maintains a good understanding of the work environment and trends and key
operational requirements form the position
e) Actively demonstrates, promotes and models desired organizational behaviours and
values.
f) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
g) Takes responsibility for the position accountability and own actions
h) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
i) Has highly developed verbal and written communication skills.
j) Works reliably under pressure to produce timely, accurate information
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 163
Support Staff – Mechanical Engineer
Position Support Staff – Mechanical Engineer
Person Specification
Purpose of the Position
a) To be part of the executive team of the authority and being responsible for execution
of the responsibilities of the Engineering Division of UMTA
b) To provide operational support to the General Manager Engineering on all matters
related to mechanical engineering involving technical / engineering inputs, developing
standards and guidelines on technical aspects of urban transport etc.
c) To ensure effective execution, operational efficiency and functional excellence in
fulfilment of tasks of Planning Division
Key Responsibilities
a) Providing operational assistance in preparing standards and guidelines specific to
transport engineering or as deemed necessary time to time.
b) Providing all necessary mechanical engineering related inputs including on standards
and guidelines for urban transport infrastructure, for example on rolling stock, other
machinery etc.
c) Providing operational assistance in giving technical input to other divisions
d) Providing assistance in achieving effective coordination with all relevant implementing
agencies and supervising in project implementation, if required
e) Assistance in providing technical inputs in development and operation of integrated,
facilities and systems.
f) Assistance in providing value-added expertise in engineering discipline and project
leadership.
g) Assistance in providing execution oversight for important research, development, and
evaluation efforts.
h) Carry out such other functions and duties that are delegated to the position or as
deemed necessary by the Director Engineering / COO/ Governing Committee/
Executive Committee.
Reporting
The Support Staff shall report regularly to the General Manager – Engineering, through verbal
and as necessary, written reports.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Experience and proven expertise in the relevant sector
b) The support staff should have excellent operational capabilities to execute tasks within
assigned timelines and expectations.
c) The support staff must have ability to effectively analyse and evaluate information and
situations and render effective solutions.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 164
Position Support Staff – Mechanical Engineer
d) Should be committed to achieving results with high standards of quality and efficiency
Qualifications and Experience
a) Graduate degree in the Mechanical Engineering / relevant field.
b) At least 5 years of work experience with at least 2 years of experience in Mechanical
Engineering Function of any public sector entity.
c) Membership of a relevant professional body.
d) Experience in development of infrastructure projects, such experience in urban transport
sector would be preferable
e) Sound knowledge of urban and transport planning and programming theories and
methods.
Skills and Personal Attributes
a) Demonstrates excellent service excellence
b) Ensures operational efficiency
c) Understands the strategic orientation of the authority and collaborates to achieve its
strategic vision, mission and goals.
d) Maintains a good understanding of the work environment and trends and key
operational requirements form the position
e) Actively demonstrates, promotes and models desired organizational behaviours and
values.
f) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
g) Takes responsibility for the position accountability and own actions
h) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
i) Has highly developed verbal and written communication skills.
j) Works reliably under pressure to produce timely, accurate information
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 165
Support Staff – Integrated Facilities Development
Position Support Staff – Integrated Facilities Development
Person Specification
Purpose of the Position
a) To be part of the executive team of the authority and being responsible for execution of
responsibilities of the Public Transport Management Division of UMTA
b) To provide operational support to the General Manager Integrated Facilities Development
Management on matters related to development of infrastructure facilities for ensuring
integration of public transport in the urban area.
c) To ensure effective execution, operational efficiency and functional excellence in fulfilment
of tasks of Public Transport Management Division
Key Responsibilities
a) Providing operational assistance in developing plan and strategy for integration of all public
transport modes to ensure development of sustainable integrated transport system for the
urban area.
b) Providing operational assistance in planning, strategizing and overseeing the
implementation of projects for integration of public transport in the urban area
c) Providing operational assistance in ensuring effective implementation of integrated
transport infrastructure projects within specific timelines, budgets and quality levels.
d) Providing operational assistance in promoting development of integrated multi-modal
public transport systems for the urban area
e) Coordinate with the other divisions of UMTA for integrated holistic development of transport
system within the urban area.
f) Carry out such other functions and duties that are delegated to the position or as deemed
necessary by the COO/ Governing/ Executive Committee.
Reporting
The Support Staff shall report regularly to the General Manager –Integrated Facilities
Development Management, through verbal and as necessary, written reports.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Experience and proven expertise in the relevant sector
b) The support staff should have excellent operational capabilities to execute tasks within
assigned timelines and expectations.
c) The support staff must have ability to effectively analyse and evaluate information and
situations and render effective solutions.
d) Should be committed to achieving results with high standards of quality and efficiency
Qualifications and Experience
a) Post graduate degree in the Transport Planning / Transport Engineering / Infrastructure
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 166
Position Support Staff – Integrated Facilities Development
Planning / Civil Engineering / relevant field.
b) At least 5 years of work experience with at least 2 years of experience in Public Transport
Infrastructure Development function of any public / private sector entity.
c) Membership of a relevant professional body.
d) Experience in planning / strategy formulation / implementation of public transport projects
Skills and Personal Attributes
a) Demonstrates excellent service excellence
b) Ensures operational efficiency
c) Understands the strategic orientation of the authority and collaborates to achieve its
strategic vision, mission and goals.
d) Maintains a good understanding of the work environment and trends and key operational
requirements form the position
e) Actively demonstrates, promotes and models desired organizational behaviours and
values.
f) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
g) Takes responsibility for the position accountability and own actions
h) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
i) Has highly developed verbal and written communication skills.
j) Works reliably under pressure to produce timely, accurate information
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 167
Support Staff – Integrated Public Transport Operations
Position Support Staff – Integrated Public Transport
Operations
Person Specification
Purpose of the Position
a) To be part of the executive team of the authority and being responsible for execution of
responsibilities of the Public Transport Management Division of UMTA
b) To provide operational support to the General Manager Integrated Public Transport
Operations on matters related to development of infrastructure facilities for ensuring
integration of public transport in the urban area.
c) To ensure effective execution, operational efficiency and functional excellence in fulfilment
of tasks of Public Transport Management Division
Key Responsibilities
a) Providing operational assistance in developing plan and strategy for integration of all public
transport modes to ensure effective operation and management of sustainable integrated
transport system for the urban area.
b) Providing operational assistance in planning, strategizing and overseeing the operation
and management of systems and facilities for integration of public transport in the urban
area
c) Ensuring efficiency in operation and management of integrated transport facilities and
systems.
d) Providing operational assistance in developing standards and guidelines for public
transport services specific to the urban area in consonance with the land-use pattern of
the city
e) Providing operational assistance in planning, strategizing and implementing/coordinating
for implementing all related regulatory functions including:
Contracting public transport operators for operating in the urban area
Strategizing for issue of licenses for public transport services in the urban area
Monitoring and regulating (or providing support in regulating) fee and charges of different
modes of public transport
f) Providing operational assistance in promoting development of integrated multi-modal
public transport systems for the urban area
g) Carry out such other functions and duties that are delegated to the position
Reporting
The Support Staff shall report regularly to the General Manager – Integrated Public Transport
Operations, through verbal and as necessary, written reports.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Experience and proven expertise in the relevant sector
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 168
Position Support Staff – Integrated Public Transport
Operations
b) The support staff should have excellent operational capabilities to execute tasks within
assigned timelines and expectations.
c) The support staff must have ability to effectively analyse and evaluate information and
situations and render effective solutions.
d) Should be committed to achieving results with high standards of quality and efficiency
Qualifications and Experience
a) Post graduate degree in the Transport Planning / Transport Engineering / Operations
Management / relevant field.
b) At least 5 years of work experience with at least 2 years of experience in Public
Transport Operations function of any public / private sector entity.
c) Membership of a relevant professional body.
d) Experience in planning / operations of public transport projects
e) Experience in planning operation of public transport facilities and systems
Skills and Personal Attributes
a) Demonstrates excellent service excellence
b) Ensures operational efficiency
c) Understands the strategic orientation of the authority and collaborates to achieve its
strategic vision, mission and goals.
d) Maintains a good understanding of the work environment and trends and key
operational requirements form the position
e) Actively demonstrates, promotes and models desired organizational behaviours and
values.
f) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
g) Takes responsibility for the position accountability and own actions
h) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
i) Has highly developed verbal and written communication skills.
j) Works reliably under pressure to produce timely, accurate information
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 169
Support Staff – Transport Researcher
Position Support Staff – Transport Researcher
Person Specification
Purpose of the Position
a) To be part of the executive team of the authority and being responsible for execution
of the responsibilities of the Policy and Research Division of UMTA
b) To provide operational support to the General Manager Policy and Research on all
matters related to carrying out research activities for the overall development of the
urban transport sector.
c) To ensure effective execution, operational efficiency and functional excellence in
fulfilment of tasks of Policy and Research Division
Key Responsibilities
a) Providing operational assistance in carrying out the research studies, education and
awareness activities about good practices in urban transport
b) Providing operational assistance carrying out research and analysis to provide
strategic inputs in development of policy, standards and guidelines for overall
development of urban transport
c) Coordinating with IT staff for ensuring the maintenance of updated database with
information relating to urban transport, including details of projects, services, funding,
and public transport safety etc.
d) Providing operational assistance in carrying out research and analysis to provide
strategic inputs for developing and managing performance indicators for urban
transport
e) Providing operational assistance in monitoring and advising on public transport safety
f) Providing operational assistance in carrying out research and analysis to provide
strategic inputs to identify, analyse and recommend innovative and improved practices,
technology and processes for overall improvement of urban transport
g) Carry out such other functions and duties that are delegated to the position.
Reporting
The Support Staff shall report regularly to the General Manager – Policy and Research,
through verbal and as necessary, written reports.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Experience and proven expertise in the relevant sector
b) The support staff should have excellent operational capabilities to execute tasks within
assigned timelines and expectations.
c) The support staff must have ability to effectively analyse and evaluate information and
situations and render effective solutions.
d) Should be committed to achieving results with high standards of quality and efficiency
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 170
Position Support Staff – Transport Researcher
Qualifications and Experience
a) Post graduate degree in the relevant field.
b) At least 5 years of work experience with at least 2 years of experience in Research and
Analysis function of any public / private sector entity
c) Urban Transport sector experience is preferable
d) Membership of a relevant professional body
Skills and Personal Attributes
a) Demonstrates excellent service excellence
b) Ensures operational efficiency
c) Understands the strategic orientation of the authority and collaborates to achieve its
strategic vision, mission and goals.
d) Maintains a good understanding of the work environment and trends and key
operational requirements form the position
e) Actively demonstrates, promotes and models desired organizational behaviours and
values.
f) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
g) Takes responsibility for the position accountability and own actions
h) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
i) Has highly developed verbal and written communication skills.
j) Works reliably under pressure to produce timely, accurate information
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 171
Support Staff – Policy Expert
Position Support Staff – Policy Expert
Person Specification
Purpose of the Position
a) To be part of the executive team of the authority and being responsible for execution
of the responsibilities of the Policy and Research Division of UMTA
b) To provide operational support to the General Manager Policy and Research on all
matters related to policy and guidelines development related activities for the overall
development of the urban transport sector.
c) To ensure effective execution, operational efficiency and functional excellence in
fulfilment of tasks of Policy and Research Division
Key Responsibilities
a) Providing operational assistance in carrying out the all required activities for
development / update / input in development of policies, standards and guidelines for
development of urban transport sector.
b) Providing operational assistance in developing strategic options for consideration in
development of policies, guidelines and standards.
c) Providing operational assistance in review and analysis of existing policies and finding
gaps if any required to be addressed.
d) Review of international best practices and finding ways to adapt / adopt the same in
Indian context
e) Carry out such other functions and duties that are delegated to the position.
Reporting
The Support Staff shall report regularly to the General Manager – Policy and Research,
through verbal and as necessary, written reports.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Experience and proven expertise in the relevant sector
b) The support staff should have excellent operational capabilities to execute tasks within
assigned timelines and expectations.
c) The support staff must have ability to effectively analyse and evaluate information and
situations and render effective solutions.
d) Should be committed to achieving results with high standards of quality and efficiency
Qualifications and Experience
a) Post graduate degree in the Public Policy / Arts (Public Policy) relevant field.
b) At least 5 years of work experience with at least 2 years of experience in Policy function
of any public / private sector entity
c) Urban Transport sector experience is preferable
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 172
Position Support Staff – Policy Expert
d) Membership of a relevant professional body
Skills and Personal Attributes
a) Demonstrates excellent service excellence
b) Ensures operational efficiency
c) Understands the strategic orientation of the authority and collaborates to achieve its
strategic vision, mission and goals.
d) Maintains a good understanding of the work environment and trends and key
operational requirements form the position
e) Actively demonstrates, promotes and models desired organizational behaviours and
values.
f) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
g) Takes responsibility for the position accountability and own actions
h) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
i) Has highly developed verbal and written communication skills.
j) Works reliably under pressure to produce timely, accurate information
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 173
Support Staff – Human Resources
Position Support Staff – Human Resources
Person Specification
Purpose of the Position
a) To be part of the executive team of the authority and being responsible for execution of
part of the responsibilities of the Corporate Services Division of UMTA
b) To provide operational support to the General Manager – Internal Corporate Services on
all matters related to human resources for the authority in order to ensure smooth
functioning of UMTA.
c) To ensure effective execution, operational efficiency and functional excellence in fulfilment
of tasks of Corporate Services Division
Key Responsibilities
a) Providing operational assistance in preparing HR policies for UMTA
b) Providing operational assistance in performing all HR related functions
c) Providing assistance in development and continuous monitoring and review of
recruitment, employment, separation etc. forming part of human resources policies.
d) Providing assistance in managing the HR function so that UMTA recruits, retains and
develops highly skilled and motivated staff
e) Providing assistance in reviewing, developing and recommending appropriate
employment conditions and remuneration structures, and leads any industrial relations
negotiations
f) Coordinating with all divisions of UMTA for soliciting all information required for fulfilling
all functions of corporate services division
g) Perform all such duties and functions as required by the Governing Committee/ Executive
Committee/ COO time to time.
Reporting
The Support Staff shall report regularly to the General Manager – Internal Corporate Services,
through verbal and as necessary, written reports.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Experience and proven expertise in the relevant sector
b) The support staff should have excellent operational capabilities to execute tasks within
assigned timelines and expectations.
c) The support staff must have ability to effectively analyse and evaluate information and
situations and render effective solutions.
d) Should be committed to achieving results with high standards of quality and efficiency
Qualifications and Experience
a) Post graduate degree in the Human Resources / other relevant field
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 174
Position Support Staff – Human Resources
b) At least 5 years of work experience with at least 2 years of experience in Human
Resources Function of any public sector entity.
c) Membership of a relevant professional body.
d) Experience in human resources and associated procedures
Skills and Personal Attributes
a) Demonstrates excellent service excellence
b) Ensures operational efficiency
c) Understands the strategic orientation of the authority and collaborates to achieve its
strategic vision, mission and goals.
d) Maintains a good understanding of the work environment and trends and key operational
requirements form the position
e) Actively demonstrates, promotes and models desired organizational behaviours and
values.
f) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
g) Takes responsibility for the position accountability and own actions
h) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
i) Has highly developed verbal and written communication skills.
j) Works reliably under pressure to produce timely, accurate information
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 175
Support Staff – Administration
Position Support Staff – Administration
Person Specification
Purpose of the Position
a) To be part of the executive team of the authority and being responsible for execution
of part of the responsibilities of the Corporate Services Division of UMTA
b) To provide operational support to the General Manager – Internal Corporate Services
on all matters related to administration for the authority in order to ensure smooth
functioning of UMTA.
c) To ensure effective execution, operational efficiency and functional excellence in
fulfilment of tasks of Corporate Services Division
Key Responsibilities
a) Providing operational assistance in preparing administration policies for UMTA
b) Providing operational assistance in performing all administration related functions
c) Providing operational assistance in preparation of periodic plans and reports including
coordinating with all other divisions of UMTA for all necessary information and inputs
leading to the development of such periodic plans and reports
d) Providing operational assistance in procuring all required office works, goods and
services including all stationary, utilities, IT networks, electronic devices, office
equipment etc.
e) Providing operational assistance in development and continuous monitoring and
review of organisational policies including administrative policies, procurement, etc.
f) Providing assistance in monitoring expenditure and identifies opportunities for cost
reduction
g) Providing assistance in developing procurement procedures to be used for activities
funded by the Governing/ Executive Committee.
h) Coordinating with all divisions of UMTA for soliciting all information required for fulfilling
all functions of Corporate Services Division
i) Perform all such duties and functions as required for the position.
Reporting
The Support Staff shall report regularly to the General Manager – Internal Corporate Services,
through verbal and as necessary, written reports.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Experience and proven expertise in the relevant sector
b) The support staff should have excellent operational capabilities to execute tasks within
assigned timelines and expectations.
c) The support staff must have ability to effectively analyse and evaluate information and
situations and render effective solutions.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 176
Position Support Staff – Administration
d) Should be committed to achieving results with high standards of quality and efficiency
Qualifications and Experience
a) Post graduate degree in the Business Administration / other relevant field
b) At least 5 years of work experience with at least 2 years of experience in Corporate
Administration Function of any public sector entity.
c) Membership of a relevant professional body.
d) Experience in administration and associated procedures
Skills and Personal Attributes
a) Demonstrates excellent service excellence
b) Ensures operational efficiency
c) Understands the strategic orientation of the authority and collaborates to achieve its
strategic vision, mission and goals.
d) Maintains a good understanding of the work environment and trends and key
operational requirements form the position
e) Actively demonstrates, promotes and models desired organizational behaviours and
values.
f) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
g) Takes responsibility for the position accountability and own actions
h) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
i) Has highly developed verbal and written communication skills.
j) Works reliably under pressure to produce timely, accurate information
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 177
Support Staff – Information Technology
Position Support Staff – Information Technology
Person Specification
Purpose of the Position
a) To be part of the executive team of the authority and being responsible for execution
of part of the responsibilities of the Corporate Services Division of UMTA
b) To provide operational support to the General Manager – Internal Corporate Services
on all matters related to IT for the authority in order to ensure smooth functioning of
UMTA.
c) To ensure effective execution, operational efficiency and functional excellence in
fulfilment of tasks of Corporate Services Division
Key Responsibilities
a) Providing operational assistance in preparing IT policies for UMTA
b) Providing operational assistance in performing all IT related functions
c) Providing operational assistance in procuring all required IT infrastructure including IT
networks, IT services, updated technologies etc.
d) Providing operational assistance in development and continuous monitoring and
review of IT policies etc.
e) Providing continuous support to all divisions of UMTA for ensuring uninterrupted IT
services
f) Managing proper checks and balances on services available to staff and preventing
misuse of facilities and services
g) Providing assistance in monitoring expenditure and identifies opportunities for cost
reduction
h) Coordinating with all divisions of UMTA for soliciting all information required for fulfilling
all functions of corporate services division
i) Perform all such duties and functions as required for the position.
Reporting
The Support Staff shall report regularly to the General Manager – Internal Corporate Services,
through verbal and as necessary, written reports.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Experience and proven expertise in the relevant sector
b) The support staff should have excellent operational capabilities to execute tasks within
assigned timelines and expectations.
c) The support staff must have ability to effectively analyse and evaluate information and
situations and render effective solutions.
d) Should be committed to achieving results with high standards of quality and efficiency
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 178
Position Support Staff – Information Technology
Qualifications and Experience
a) Graduate degree in the Information Technology / other relevant field
b) At least 5 years of work experience with at least 2 years of experience in IT Function
of any public sector entity.
c) Membership of a relevant professional body.
d) Experience in administration and associated procedures
Skills and Personal Attributes
a) Demonstrates excellent service excellence
b) Ensures operational efficiency
c) Understands the strategic orientation of the authority and collaborates to achieve its
strategic vision, mission and goals.
d) Maintains a good understanding of the work environment and trends and key
operational requirements form the position
e) Actively demonstrates, promotes and models desired organizational behaviours and
values.
f) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
g) Takes responsibility for the position accountability and own actions
h) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
i) Has highly developed verbal and written communication skills.
j) Works reliably under pressure to produce timely, accurate information
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 179
Support Staff – Branding, Communications and Public Relationship Management
Position Support Staff – Branding, Communications and
Public Relationship Management
Person Specification
Purpose of the Position
a) To be part of the executive team of the authority and being responsible for execution of
part of the responsibilities of the Corporate Services Division of UMTA by assisting the
General Manger - Branding, Communications and Public Relationship Management in
carrying out his functions
b) To provide strategic and operational support to the General Manger - Branding,
Communications and Public Relationship Management on all matters related to branding,
communications and public relationship management for the authority.
c) To ensure effective execution, operational efficiency and functional excellence in fulfilment
of tasks of Corporate Services Division
Key Responsibilities
a) Providing operational assistance in preparing branding, communications and public
relationship management policies for UMTA
b) Providing operational assistance in ensuring effective branding of UMTA including its
vision, mission and goals, the need and benefits of UMTA
c) Providing operational assistance in performing all branding, communications and public
relationship management related functions
d) Providing operational assistance in development and continuous monitoring and review
of organisational policies including branding, communications and public relationship
management policies and guidelines etc.
e) Coordinating with all divisions of UMTA for soliciting all information required for fulfilling
all functions of corporate services division
f) Perform all such duties and functions as required for the position.
Reporting
The Support Staff shall report regularly to the General Manager – Branding, Communications
And Public Relationship Management, through verbal and as necessary, written reports.
Salary and Benefits
The pay scale is recommended to be at par with that of central/state level public sector
undertakings (PSUs).
Required Competence
a) Experience and proven expertise in the relevant sector
b) The support staff should have excellent operational capabilities to execute tasks within
assigned timelines and expectations.
c) The support staff must have ability to effectively analyse and evaluate information and
situations and render effective solutions.
d) Should be committed to achieving results with high standards of quality and efficiency
Qualifications and Experience
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 180
Position Support Staff – Branding, Communications and
Public Relationship Management
a) Post graduate degree in Management / Business Administration / other relevant field
b) At least 5 years of work experience with at least 2 years of experience in Urban
Planning Function of any public / private sector entity.
c) Membership of a relevant professional body.
d) Experience in branding, public relationship management and associated procedures
Skills and Personal Attributes
a) Demonstrates excellent service excellence
b) Ensures operational efficiency
c) Understands the strategic orientation of the authority and collaborates to achieve its
strategic vision, mission and goals.
d) Maintains a good understanding of the work environment and trends and key
operational requirements form the position
e) Actively demonstrates, promotes and models desired organizational behaviours and
values.
f) Gathers all relevant information, utilises an analytical and logical approach to problem
solving, and accurately assesses impact of decisions made.
g) Takes responsibility for the position accountability and own actions
h) Is honest, ethical, and able to develop and maintain the trust and confidence of all
constituents.
i) Has highly developed verbal and written communication skills.
j) Works reliably under pressure to produce timely, accurate information
ANNEXURE V - NOTE FOR GOVERNMENT OF MADHYA PRADESH
(TEMPLATE)
[Please note that this will depend on the state legal department rules followed and we
would not be able to comment on the same].
No. _____________
Government of Madhya Pradesh
[Department of Legal Affairs]
Madhya Pradesh
Note for the State Government
Subject: Establishment of Unified Transport Authority and Urban Transport Fund in
Bhopal – Enactment of Legislation - Regarding
1. Introduction
A snapshot of the proposal in 3 or 4 sentences.
2. Background
A brief background of the proposal to understand its genesis. This would include reference to
NUTP 2006, initiatives by Ministry of Urban Development - Government of India, development
of generic legislation for setting up UMTA and UTF by Ministry of Urban Development,
Government of India, initiatives for setting up UMTA and UTF in Bhopal Urban Mobility Area,
etc.
3. Proposal
The proposal may be stated with clarity and precision so that there is no ambiguity in what the
urban area aims to achieve by implementing the proposal. The time-lines for completion of
different stages of the projects/scheme/plan etc., where relevant, need to be clearly spelt out.
4. Justification
Rationale of the proposal may be brought out in this part of the note.
5. Stakeholder Consultations
Details of all stakeholder consultations and their views/comments should be brought out in
this section.
6. Financial Implications
The financial implications of the proposal may be worked out as accurately as possible and
should be detailed in this section. Further, the manner in which the expenditure is proposed
to be borne may also be clearly indicated.
7. Approval Paragraph
The approval paragraph shall contain the proposal on which consideration and approval of the
Cabinet is solicited. It should be a self-contained paragraph and drafted with clarity and
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 182
precision leaving no scope for ambiguity or differing interpretations.
8. Statement Of Implementation Schedule (Appendix- I)
As per prescribed format and conforming to the approval paragraph.
9. Statement Of Equity, Innovation And Public Accountability (Appendix- II)
As per prescribed format. Brief details of how the proposal will subserve the three criteria to
be included in the main body of the note.
10. Approval of the Minister-in-charge
The last paragraph should indicate about the approval of the Minister-in-charge to the
proposal(s) contained in the note.
Enclosed: Draft Legislation*
Signature_________________
Name____________________
Designation_______________
Telephone No._________________
*Draft Legislation should be enclosed along with the Note
Note: The above format is indicative and the exact headings may vary.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 183
ANNEXURE VI - STATEMENT OF IMPLEMENTATION SCHEDULE
Subject: Establishment of Unified Transport Authority and Urban Transport Fund
S
No.
Gist of Decision
Required
Projected Benefits Time-frame and manner
of Implementation
Signature_________________
Name____________________
Designation_______________
Telephone No._________________
Note: The above format is indicative and the exact headings may vary.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 184
ANNEXURE VII - STATEMENT OF EQUITY, INNOVATION AND PUBLIC
ACCOUNTABILITY
Subject: Establishment of Unified Transport Authority and Urban Transport Fund
S
No.
The required goal How does the proposal advance this
goal?
1. Equity or Inclusiveness
2. Innovation
3. Public Accountability
Signature_________________
Name____________________
Designation_______________
Telephone No._________________
Note: The above format is indicative and the exact headings may vary.
Operations Document for Unified Metropolitan Transport Authority in Bhopal
Page | 185
ANNEXURE VIII - MOTION FOR INTRODUCTION OF A LEGISLATION
To
[The Secretariat General],
Legislative Assembly,
State of Madhya Pradesh.
Sir,
I give notice of my intention to move for leave to introduce a Legislation (Here give the
long title of the Legislation), during the ensuing/current session of the Vidhaan Sabha and also
to introduce the Legislation.
Yours faithfully,
Minister
Copy to:
(1) Department of Parliamentary Affairs.
(2) Legal Department
Note: The above format is indicative and the exact headings may vary.
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms. None of DTTILLP, Deloitte Touche Tohmatsu Limited, its member firms, or its and their affiliates shall be responsible for any loss whatsoever sustained by any person who relies on this material.”
©2016 Deloitte Touche Tohmatsu India LLP. Member of Deloitte Touche Tohmatsu India LLP.