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TRANSCRIPT
Developing Leaders Through Building a Coaching Culture
Jannene Litchfield, MBA, SPHR, SHRM-SCPPresident, Best Coach for You
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Today’s Session
• Understand why coaching is an important skill for leaders
• Differentiate between coaching and feedback.
• Gain knowledge on how to develop leaders’ coaching skills and a culture of coaching
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Coaching vs. Feedback
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Let’s practice feedback first.• On your card draw a bunny.• Find a partner. • Exchange cards.• Provide feedback to your partner: 1
thing that you like about their bunny and 1 thing that you recommend changing about their bunny.
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Coaching Poll Question
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What is the greatest challenge that your managers have in coaching employees?
a. Understanding the difference between coaching and providing performance feedback
b. Knowing how to ask effective questions that may improve employee performance
c. Having the courage to effectively coach employeesd. All of the above
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Why is coaching an important skill for managers?
Top Missing Skills for Managers
• 1. Coaching• 2. Performance Appraisal• 3. Developing Others• 4. Managing Change• 5. Communications
6. Business Acumen
Source: Bersin by Deloitte 5
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Business Results Improvement
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According a Deloitte study, when senior leaders coach effectively and frequently, business results increase by 21%.
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What is coaching anyway?
How does coaching differ from feedback?
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• An interactive discussion.• Unlocking a person’s potential
through listening and asking effective questions to have the coachee identify the best path.
• A conversation that increases engagement, buy-in and accountability.
Coaching is NOT …
• A one way conversation where one person tells the other what to do
• Therapy – healing pain dysfunction arising from the past
• Consulting – recommending solutions • Mentoring – providing wisdom
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Coaching IS…
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What is a typical coaching process?
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• Begins with a personal interview to determine the opportunities and challenges
• May use an assessment to support the coaching process
• Coaching is most often an appreciative (not punitive) approach grounding in what’s right
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How Do We Build a Coaching Culture?
How do we develop leaders’ coaching skills?
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Create your organization’s plan to build a coaching culture
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1. Get executive buy-in on evolving to a coaching culture.
2. Provide leaders with training to be effective coaches.
3. Support leaders (and employees) through continuous development of their coaching skills.
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How do I get executive buy-in for creating a coaching culture?
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• Understand executives’ perception of coaching.
• Clearly communicate the problems that coaching may solve.
• Identify key metrics.• Provide statistics on
effectiveness of coaching and success stories.
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Provide leaders with coaching training and support
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• Provide coaching training for leaders
• Support for coachingo Resources – books, materialso Modelso Powerful questions
• Discuss the benefits of coaching
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Coaching vs. Feedback
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Now let’s practice coaching.• Find your partner. • Coach your partner: What is 1
thing that THEY like about their bunny and 1 thing that THEY recommend changing about their bunny.
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To Learn More…
Jannene Litchfield, MBA, SPHR, SHRM-SCP
www.BestCoachForYou.com
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