Developing Enterprise Database

help shed the burden of legacy

technology

Manjit K. Sooch

Alameda – Contra Costa Transit District (AC Transit)

Enterprise Software Engineer

Oakland, California

4/21/2015 2

AC Transit Systems and Enterprise Database

Comparison Table Before and After

Enterprise DatabaseDepartment and Application Before After

Training and Education

Management System

Legacy Access

Database

Web Based .NET MVC

HTML5 Application,

data stored in SQL

Server Database and

using Enterprise

Database for other

sources

Customer Service Complaint

System

Legacy Classic

ASP Application

Information Service AD Updater N\A

Scheduling Bus Stop Work

Order System

N\A

Mobile Website Legacy PHP

web page

Key Performance Indicators

(KPIs)

Manual KPIs

4/21/2015 3

Comparison Table Before and After

Enterprise DatabaseDepartment and Application Before After

Maintenance PMI, Vehicle

Location, Road Calls Reports,

Vehicle Miles, Materials and

other Asset Management

Related Reports

Manual and

legacy reports

SQL Server Reporting

Services (SSRS)

Reports

Fuel Tank Monitoring System Veeder Root

Desktop only

Sever Application

Veeder Root, Inform.net

version 1.1.0.7

Scheduling System Upgrade Hastus 2006 Hastus 2012

Operator Signup System Legacy Access

Database

Hastus BID 2012

Internal Employee Portal SharePoint

2007

SharePoint 2013

Office 365

4/21/2015 4

Customer Relations Web Application

4/21/2015 5

Training and Education Web Application

4/21/2015 6

Active Directory Updater Web Application

4/21/2015 7

Bus Stop Work Orders System

4/21/2015 8

AC Transit Mobile Site

4/21/2015 9

Managing with KPIs

4/21/2015

Managing with KPI’s

Frequency: Daily, Monthly, Quarterly, Yearly

10

Decision Makers are…

4/21/2015

Frequency: Daily, Monthly, Quarterly, Yearly

11

Operations

4/21/2015 12

Miles Between Chargeable Road Calls KPI

4/21/2015

Frequency: Daily, Monthly, Quarterly, Yearly

13

On Time Performance KPI

4/21/2015 14

Reporting Tool: SQL Reporting Services

Maintenance: Inspection Statistics Report

4/21/2015

Transbay Dispatch Concerns

15

Reporting Tool: Email Notification from SQL Reporting

Services

4/21/2015

Ridership (Average Daily Passengers)

16

Reporting Tool: Microsoft .Net Web Application HTML5

and MVC

# KPI Data Source

1 On-Time Performance CADAVL (Arrivals)

2 Operator Log-On Rate OTS (Bus Pull Outs, Operator Logons)

3 Maintenance Road Calls Ellipse (Vehicle Miles)

Road Calls Application (Road Calls)

4 Service Operated Percentage CADAVL (# Incidents, # Trips Scheduled)

5 Accident Rates Ellipse (Vehicle Miles)

People Soft (# Accidents)

6 Maintenance Manpower Unavailability PeopleSoft (TRC, Department, Attendance)

7 Operator Unavailability PeopleSoft (TRC, Operator Attendance)

8 Ridership APC (Average Passengers)

9 Service Efficiency Standards PeopleSoft (Passenger Fare Revenues)

10 Customer Complaints CusRel Application (# Complaints), APC (Ridership Boarding's)

11 Fare Revenue PeopleSoft FIN(Accounts)

17

Critical Key Performance Indicators and Data Source

KPI Target Aug '14 Apr - Jun '14

On Time Performance 72% 68.57% 68.15%

Miles Between Chargeable Road Calls 5200 6592.61 5350.28

Service Operated, Rollout 99.50% 99.58% 99.76%

Accident Rate 4 3.86 4.32

Maintenance Manpower Unavailability 22% 20.46% 24.06%

Operator Unavailability 22.50% 24.71% 24.33%

Logon Rate 95% 89.51% 88.58%

Ridership, Average Daily Passengers N/A --- ---

Service Efficiency StandardsN/A --- ---

Pay Hours to Platform Hours

Fare Revenues N/A --- ---

Customer Complaints15 0 ---

Complaints Per 100K Boarding

18

Dashboard: Data Table

19

Dashboard

“Executive management needs to be able to do daily, weekly, and

monthly assessments on the performance of service being provided to

our customers.

The Key Performance Indicators allow the management team to take

corrective action quickly to avoid any major impact on our customers.

When monitored daily, the management team ensures that the transit

service is operating at peak performance.”

- Chief Operating Officer

James Pachan

20

Quotes from Decision Makers

“Any company needs a road map to assess its current location;

determine its destination and intended route; identify

landmarks/benchmarks along the way; and realize its objectives. AC

Transit’s development and utilization of Key Performance Indicators

have provided us such a map.

Employees can now see and understand their role in achieving

tangible performance measures, and monitor their progress on a

regular basis. This is an effective motivational tool and fosters team

building given the inter-departmental nature of our collective efforts,

both of which ultimately lead to success.”

- Director of Transportation

Christopher Beach

21

Quotes from Decision Makers

“In any professional sport, teams need to know the plan, execute the

play and more importantly know the score to see if they are winning the

game. The same principle applies to our industry; we need to know

how well we are doing in order to adjust our game plan to achieve our

goals.

Working with IS, we created score cards for key performance

indicators; employees at all locations can see how their efforts are

measuring up to District goals which builds a competitive drive to

improve performance.”

- Director of Maintenance

Salvador Llamas

22

Quotes from Decision Makers

23

Next Steps…Upcoming Projects

Public facing Key Performance Indicators

AC Transit Website: Responsive

New CAD\AVL System

Upgrade Asset Management System (Ellipse 8.0)

SQL Server Consolidation

Google Transit Feed Standards Real Time (GTFS-RT)

Vehicle Updates and Service Updates

AC Transit Schedule data and AVL Real Time API in .NET

Upgrading Legacy and Manual Reports: Transportation, Claims, Time Keeping,

and Scheduling

Rewrite of Vendor Registration and Procurement Tools

Hastus 2012 Daily Operations

Warranty Application

24

Questions…