Developing an entrepreneurial culture within the whole team Bev Garside

Income generation - Whose job is it anyway?

Questions to ask the team about income generation.

“Generating leads; creating sales and encouraging existing customers to return must be a whole team approach or it will fail.”

“Income generation requires everybody's input.”

“The board need to share their passion with the team. It isn’t just your Project”

Making explicit the amount of money needed

“You must know how much money it takes to run your organisation every month”

“You need to know and share the cost of each element of the organisation”

“You must have a plan for managing losses”

“Staff working within projects or elements that lose money must be aware of the situation and be part of the solution”

Share with staff the costs of running the organisation

“Departmental cost codes provide staff with an area of responsibility”

“It isn’t enough to say the utility bills are too high. Give everyone responsibility for making savings.”

“Reducing the bottom line must be an ongoing activity involving the whole team.”

Questions to ask the whole team about running costs.

Engage the team in forecasting

“Staff should be part of identification of income for their own department and others.”

“Staff must be clear about their own targets”

“Staff should be clear about their role in delivering those targets.”

“Success should be rewarded; failure should be reviewed and learned from.”

Ensure managers are clear about income targets

“Income and expenditure should be submitted at a departmental and organisational level.”

“Board members should be confident to challenges.”

“All staff can contribute to the income generation target ideas.”

Questions for your team

Give SMART targets to the whole team

“Let each team member be responsible for their own targets”

“ Let each team be responsible for their targets”

“Give staff the freedom to input into the process and come up with ideas”

“Allow them to feel the anxiety of non achievement”

S M A R T

Customer satisfaction

“Customer service is everyone’s business.

Build outstanding customer service into your mission and vision.”

“Exceed your customers expectations.”

“Got it wrong? Put it right.”

“It is easier to keep customers than find new ones.”

“Satisfied customers tell potential customers.”

Reward success

“Achievement of targets should be celebrated and credited, to individuals and teams.”

“Measure success in generating new income; generating more income and achieving positive feedback from existing customers.”

“Make success a key motivator for the team.”

Questions to ask the team about rewards

Challenge under performance

“Don’t let poor performing areas of your project drag down the organisation”

“Review, Respond, React”

“Make a senior member of staff responsible for managing the under performance”

“Encourage the whole team to respond to the turn around”

Review regularly

“Remember that things change.”

“Forecasting needs to reflect today’s reality”

“ Involve the whole team in the review and present a plan to respond to issues and opportunities for the board”

“Remember to review customer satisfaction”

“Create relationships between staff

and your most valuable customers.”

Empower - Support for the Voluntary Sector 2-4 Commercial Place

Matthewstown

Mountain Ash

RCT

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