developing an effective variable pay incentive program · 2015-09-10 · variable pay incentive...
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Developing an Effective
Variable Pay Incentive Program
Mike Lenzner
THE LENZNER SOLUTION
October 3, 2012
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Agenda: Introduction
◦ The Objective of an Effective Compensation Program
◦ A Brief Law Summary
◦ A Behavioral Theory (Herzberg)
Components of an Effective Compensation Program Internal Equity External Competitiveness Effective Communication
THE LENZNER SOLUTION 2
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Agenda:
Components of an Effective Incentive Plan
◦ The Objective
◦ The Participants
◦ The Funding
◦ The Measurements
◦ The Targets
◦ The Administration
◦ The Communication
Conclusion
THE LENZNER SOLUTION 3
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Business Card Raffle
+
Two Volunteers: Opportunity to Win!
Earn the MOST True/False Question Points!
Guaranteed Value of at least: $10
THE LENZNER SOLUTION 4
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The Big Picture
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“Big Picture” Objectives:
Effective Human Resources Objective: To provide advice and counsel in support of an organization’s
objectives to attract, retain and motivate a highly skilled
workforce focused on achieving short and long term goals through
legal, ethical and moral means.
THE LENZNER SOLUTION 6
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THE LENZNER SOLUTION 7
The Law:
Need Efficiency!
Discrimination Law (Title VII, ADEA, ADA, etc…) Disparate Treatment Disparate Impact
The Equal Pay Act of 1963 (EPA)
Lilly Ledbetter Fair Pay Act of 2009 180 days from receipt of last paycheck (300 in NY)
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A Behavioral Theory
Motivator Hygiene Theory
Herzberg
Salary = Brushing Your Teeth
THE LENZNER SOLUTION 8
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Need Efficiency!
Questions:
1. If you brush your teeth in morning and have fresh breath, how many of you are guaranteed to have “a great day”?
2. If you have a horrible toothache, what are the chances of you thinking about anything else?
THE LENZNER SOLUTION 9
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Need Effectiveness
Through effective communication it is essential for employees to fully understand how the plan supports business success and that it fairly shares that success.
“Fair, not necessarily happy.”
THE LENZNER SOLUTION
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Question I: (10 points)
A variable pay program will be Effective so long as it is designed Efficiently
True or False?
THE LENZNER SOLUTION 11
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Question I:
False!
Efficiency: Cutting down a tree with precision Effectiveness: Cutting down the RIGHT tree
THE LENZNER SOLUTION 12
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Types of Variable Pay
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Variable Pay Incentive Definition:
Variable pay is defined as direct compensation that does not become a permanent part of base pay/salary and which may vary in amount from period to period…. where some portion of employee pay is at risk.
Where:
◦ If individual employees and/or the company meet or exceed their goals, employees earn incentive pay
◦ If goals are not met, employees forgo some of the pay they would normally have earned
THE LENZNER SOLUTION 14
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Types of Variable Pay
Sales Incentives
Gain Sharing
Profit Sharing
Variable Pay funded by the salary increase budget
THE LENZNER SOLUTION 15
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Align compensation costs with company’s ability to meet business objectives
Links employee compensation to individual, team and/or company success
Focuses and motivates employee activities
Reduces the perception of entitlement
Supports an empowering/entrepreneurial environment
Encourages employee ownership
16 THE LENZNER SOLUTION
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Sales Incentives
Motivates individuals (and/or small teams)
Rewards for achievement of targets such as revenue, profit, new accounts, etc…
Employee should be able to significantly impact the results
Payment is “self funded” and is based on variables including relationship of base pay to incentive, degree of difficulty, sales cycle, value to organization, etc…
Payment can be made based on commission, a bonus and/or a hybrid of the two
THE LENZNER SOLUTION 17
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Gain Sharing Incentives
Motivates a major portion of the organization (manufacturing
function)
Rewards for achievement of targets such as productivity, quality, safety, innovation, customer service, etc…
Employee should be able to influence the results
Payment is expected to be “self funded” through increased operational efficiencies but:
◦ It is possible for an organization to meet its operational goals but not have the required improvement to fund the financial “bottom line”
Payment needs to include overtime earnings in determining the payout for non-exempt employees
THE LENZNER SOLUTION 18
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Profit Sharing Incentives
Shares success with the entire organization
Rewards for achievement of profit goals
Targets are most often linked to achievement of a specific profit level
Employee has very limited ability to influence the results
Payment is “self funded” where there is no payment if the profit objective is not met
Payment does not need to include overtime earnings for payment calculation
THE LENZNER SOLUTION 19
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Variable Pay Incentives
Shares success with the entire organization (not covered by an alternative plan)
Rewards for achievement of specified operational and/or financial targets
Depending on plan design, employees may have a range of opportunity in influencing the results
Payment is funded through a special budget (often a salary increase budget) where a payment can be made even in times when the business is not profitable
Payment does need to include overtime earnings for payment calculation
THE LENZNER SOLUTION 20
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Question II: (10 points)
Because employees have a greater opportunity to influence their success, Gainsharing is a much better type of plan design than Profit Sharing.
True or False?
THE LENZNER SOLUTION 21
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Question II:
False!
While influencing results is ONE important component to plan design there are many others
INCLUDING
Paying out only when the organization can afford to pay out
THE LENZNER SOLUTION 22
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Variable Pay Plan Design:
THE LENZNER SOLUTION 23
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“Key” Design Components:
a. Objective
b. Participants
c. Measurements
d. Targets
e. Funding
f. Communication
g. Administration
THE LENZNER SOLUTION 24
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The Objectives:
THE LENZNER SOLUTION 25
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The Objectives:
To reward the achievement of goals that are of greatest importance to business success
To describe required employee behaviors necessary to achieve business success
To ensure reward is motivational in encouraging and focusing employees
THE LENZNER SOLUTION 26
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The Participants:
THE LENZNER SOLUTION 27
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The Participants:
One Plan for All:
Simplicity
All employees focused to same goal
Multiple Plans:
Better ability to influence measurements
THE LENZNER SOLUTION 28
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The Measurements:
THE LENZNER SOLUTION 29
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The Measurement Keys:
Linked to business objectives
Objective
Trackable
Understood by employees as “fair”
THE LENZNER SOLUTION 30
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The Measurements:
Operational - Employees able to “directly influence”
More motivational and easier to communicate for understanding BUT…
i. Less of a link to business financial success
ii. Difficult for measures to apply across all levels of the organization (production operator, accountant)
iii. To accommodate i and ii, “complexity” would need to be designed into the plan
THE LENZNER SOLUTION 31
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The Measurements:
“Financial Success”
Guarantees that payouts are only paid out for bottom line success BUT…
i. Employees will struggle to understand how they can influence success (must differentiate from profit sharing)
ii. Without understanding, not motivational
iii. Confidentiality issues
iv. To accommodate I, ii and iii, significant communication efforts must be designed into the plan
THE LENZNER SOLUTION 32
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The Measurements: Operational
Productivity: Product/activity per labor hour Reduction in cycle time Meeting deadlines/due dates
Quality: Reduction in scrap, returns, errors – as a percentage
activity or sales, Retention/loss of customers due to product performance
THE LENZNER SOLUTION 33
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The Measurements: Operational
Safety: Number of lost time accidents or “medical only” incidents Internal audit results
Customer Service: Customer Surveys Audits of Employee/Customer interaction “Up-sells” Retention/loss of customers due to relationship
THE LENZNER SOLUTION 34
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The Measurements: Financial
Profit: A goal (which could include loss)
Return on Assets: net income/total assets Increased net income for $ value of assets A link to productivity – conversion of investment to profit
Cash: Assets able to be converted to currency Linked to liquidity – paying debts, reduced borrowing
THE LENZNER SOLUTION 35
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The Measurements: Financial
Revenue: Where revenue is a good predictor of profit
Expense Reduction Linked to return on assets and Cash
THE LENZNER SOLUTION 36
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The Targets:
THE LENZNER SOLUTION 37
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The Targets:
A “Stretch but achievable” Value to the Organization Motivation Risk vs. Reward
Goal Setting
Past Performance Future Requirements for success
Business Cycle Start Up Growth Mature
THE LENZNER SOLUTION 38
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The Targets:
Risk Consideration
Elements
Threshold Goal (100%) Cap?
THE LENZNER SOLUTION 39
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The Risk:
THE LENZNER SOLUTION 40
0
2
4
6
8
10
12
Threshold 100% Cap
High Risk
Moderate
Low Risk
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The Targets:
The “Slope”
Regressive Additional success pays out less as success grows
Flat Additional success is paid out equally as it grows
Progressive As success grows, so does payout amount
THE LENZNER SOLUTION 41
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The Slope:
THE LENZNER SOLUTION 42
0
1
2
3
4
5
6
7
8
9
Threshold 100% Cap
Regressive
Flat
Progressive
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Linking Multiple Targets:
“Independent” Measures Each measure paid out regardless of performance of other
measures
Matrix The better the mix of measure success, the better the payout
Gates If one or more goals not met, no payout regardless of other
goal performance
THE LENZNER SOLUTION 43
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Independent Measures:
Productivity: 40%
Quality: 30%
Safety: 30%
THE LENZNER SOLUTION 44
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Matrix: Productivity and Quality
THE LENZNER SOLUTION 45
Productivity
80% 90% 100% 110% 120%
120% 3.5% 5% 7.5% 10% 12%
110% 3% 4% 6% 8% 10%
100% 2.5% 3.5% 5% 6% 7.5%
90% 1.5% 2.5% 3.5% 4% 5%
80% 1% 1.5% 2.5% 3% 3.5%
Quality
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Gates:
Measures: 1. Profit (50%)
2. Cash (25%)
3. Return on Assets (25%)
NO payout unless Profit = 70% of Objective
THE LENZNER SOLUTION 46
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Funding:
THE LENZNER SOLUTION 47
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Funding:
Affordable
Motivational
Controlled
THE LENZNER SOLUTION 48
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Funding:
Self Funding: • Pay out when additional earnings are achieved
• bad year retention
Funding from General Budget: Pay out regardless of financial business success bad year affordability
Salary Increase Budget
THE LENZNER SOLUTION 49
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Funding:
Salary Increase Budget Initial Funding: At least 2% (motivational = $40,000=$800)
From Salary Increase Budget If budget = 3% 1.5% goes into base pay 1.5% goes into variable pay
THE LENZNER SOLUTION 50
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Funding:
Salary Increase Budget
Funding goes on in perpetuity If in base salary, would be fixed cost going forward In variable pay, it would be same fixed cost* but would
be pay at risk
THE LENZNER SOLUTION 51
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Funding:
THE LENZNER SOLUTION 52
Year
Salary Increase Budget
Salary Increase
Component
Variable Pay Component
Variable Pay Opportunity
1 3% 1% 2% 2%
2 3% 1.5% 1.5% 3.5%
3 2% 1.5% .5% 4%
4 4% 2.5% 1.5% 5.5%
5 3% 2.5% 0.5% 6%
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Question III: (10 points)
Funding Variable Pay through a Salary Increase Budget is definitely the best way to go!
True or False
THE LENZNER SOLUTION 53
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Question III:
False! Every plan needs to be considered based
on its own individual circumstances
THE LENZNER SOLUTION 54
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Question III:
False!
Individual circumstances ◦ Start Up and Growth Phases
◦ Unhooking due to business change
◦ Retention issues due to pay (base pay perceived as too low, variable pay does not pay out regularly)
THE LENZNER SOLUTION 55
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Administration:
THE LENZNER SOLUTION 56
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Administration:
“Things Change”
System Requirements
Frequency of Payment
Same/Different Payouts based on Position
Hire/Transfer/Separation of Employees
THE LENZNER SOLUTION 57
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“Things Change”
“The company reserves the right to modify or terminate the plan at any time for any reason”
Communication as to when measurements and/or targets may be modified
System Requirements Simplicity vs. Complexity Frequency of payments Transfers
THE LENZNER SOLUTION 58
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Frequency of Payment
(typically between quarterly and annually)
“Success” Cycle (volatility during year)
Motivation expectation of workforce
Complexity to pay out
THE LENZNER SOLUTION 59
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Different Pay for Different Positions
(typically a % of pay)
External Competitiveness
Complexity of communication
THE LENZNER SOLUTION 60
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Hire/Transfer/ Separation of Employees
Multiple plans more complex Transfer between divisions/functions Change in positions
Prorate: Number of Full Months in Company, new function, division, position
Employed on date payment is distributed
THE LENZNER SOLUTION 61
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Communication:
THE LENZNER SOLUTION 62
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Communication:
All Employee Meeting at start of year ◦ Company/Plan Objectives
◦ What it means to employees
◦ Administration Rules
◦ How employees can influence
◦ Allow two way communication
THE LENZNER SOLUTION 63
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Communication:
Monthly/Quarterly Meetings ◦ How Company did
For confidential financial measures – achievement vs. 100%
◦ Payout (if any)
◦ Plans to improve for next month/quarter
◦ Allow two way communication
THE LENZNER SOLUTION 64
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Communication:
Annual Meeting (for annual plan)
◦ How Company did
◦ Payout (if any)
◦ Objectives /Payout opportunity for next year
◦ Any change in measurements/targets
THE LENZNER SOLUTION 65
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Question IV: (10 points)
Regular communication is the most important component of gaining employee buy-in and
motivation to a variable pay plan
True or False?
THE LENZNER SOLUTION 66
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Question IV:
False!
The target is even more important!
◦ How motivated would a Human Resources Manager be if she met daily with the CEO and was told:
◦ “You will earn a $1 million bonus if you can help us grow our market share from 5% to 95% by the end of the year”
“A stretch but achievable”
THE LENZNER SOLUTION 67
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THE LENZNER SOLUTION 68
Plan Design Example:
Plan Objective: To align all employees towards the achievement of company profit objectives through increased productivity, quality, safety and revenue
Participants: All with aligned, but different, goals (manufacturing, sales, company)
Funding: 2.5% from salary increase budget
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THE LENZNER SOLUTION 69
Plan Design Example: Measurements:
Operational (factory)
Productivity measure per labor hour Returned good $ as a percentage of sales Number of lost time/medical only accidents
Sales (Sales – modified for Customer Service)
Revenue Gross Profit New Accounts
Financial (Office, Executives)
Gross Profit
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THE LENZNER SOLUTION 70
Plan Design Example: Measurements:
Targets:
Achievable improvement from last year’s performance
Payout:
Threshold of 60% for Factory, 80% for Sales/Office
Payout opportunity for Office 2S that of Factory
Cap of 130% (except for Sales)
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THE LENZNER SOLUTION 71
Plan Design Example:
Administration:
Plan document presented with “necessary legalese”
Prorated payment for new hires
No payment unless employed on date of payout
Quarterly payouts for operational success
Annual for financial (overachievement)
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THE LENZNER SOLUTION 72
Plan Design Example:
Communication:
Introductory meeting announcing plan
Quarterly meetings: Operational payout earned
What was accomplished in previous quarter
What are goals are for next quarter
What is needed to do to accomplish
End of year meeting to also communicate: Financial results
Set new measurements/targets for new year
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THE LENZNER SOLUTION 73
Final Considerations
Constantly review: Measures/communication to ensure they are aligned with
business objectives Payout amount to ensure it is both affordable and
motivational to employees Targets so that they are perceived as a stretch but
achievable
Do not communicate plan as variable pay or gainsharing if it is profit sharing
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THE LENZNER SOLUTION 74
Final Considerations
Set threshold low enough to permit payout in first year
Set cap to limit opportunity for unearned “windfalls Do not let program degenerate into an entitlement Be prepared for extensive communication program
if after you cancel the program after growing Variable Pay Fund from salary increase budget
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Conclusion:
75
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Conclusion
Incentives can be a very effective tool in aligning and motivating employees
They should not be considered a replacement for base salary or benefits (limited impact towards attraction/retention)
Targets must be a stretch and achievable
Effective Communication leads to more Understanding
An Effective Program is worth the effort but if you don’t think your organization can be effective – don’t try
THE LENZNER SOLUTION 76
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Effective Variable Pay:
The overall goal is to win!
THE LENZNER SOLUTION 77
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Question V:
This is the BEST Compensation Presentation you
have ever seen!
True or False?
THE LENZNER SOLUTION 78
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Question V:
True! For reasons unnecessary to expound upon
50 points!
THE LENZNER SOLUTION 79
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THE LENZNER SOLUTION 80
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The Measurements: Financial
Note: Confidentiality
Would communication of actual financial results impact competitive position?
Customers looking to reduce price Assisting competitors in setting objectives
THE LENZNER SOLUTION 81