developing a wholistic social responsibility program … · 2004. 11. 1. · developing a wholistic...
TRANSCRIPT
-
DEV
ELO
PIN
G A
WH
OLI
STIC
SO
CIA
L R
ESPO
NSIB
ILIT
Y PR
OG
RAM
IN
A D
EPAR
TMEN
T O
F SU
RG
ERY
IN T
HE
PHIL
IPPI
NES
Jeffy
Gue
rra,
MD
Edga
rdo
Pens
erga
, MD
Rey
nald
o O
. Jos
on, M
D, M
HPE
d, M
S Su
rgD
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter,
Phili
ppin
es
omm
csur
gery
@ya
hoo.
com
-
INTR
OD
UC
TIO
N
Wor
ld H
ealth
Org
aniz
atio
n (W
HO
) -19
95
ap
peal
ing
to h
ealth
inst
itutio
ns
to h
ave
soci
al re
spon
sibi
lity
prog
ram
(SR
P)
to h
elp
atta
in v
isio
n an
d m
issi
on o
f
Hea
lth fo
r All
mov
emen
t!
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
INTR
OD
UC
TIO
N
Wor
ld H
ealth
Org
aniz
atio
n (W
HO
) re
com
men
ded
guid
elin
es in
form
ulat
ing
and
eval
uatin
g SR
P
-all
gove
rnan
ce, s
ervi
ce, t
rain
ing,
& re
sear
ch
activ
ities
of h
ealth
inst
itutio
n be
dire
cted
tow
ards
ad
dres
sing
hea
lth c
once
rns
of c
omm
unity
-use
of f
ram
ewor
k of
four
val
ues
in e
valu
atin
g pr
ogra
m: r
elev
ance
, qua
lity,
cos
t-effe
ctiv
enes
s, &
eq
uity
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
INTR
OD
UC
TIO
N
Und
er a
new
ste
war
dshi
p in
200
1
Dep
artm
ent o
f Sur
gery
O
spita
l ng
May
nila
Med
ical
Cen
ter (
OM
MC
Sur
gery
)
deci
ded
to d
evel
op w
holis
ticso
cial
resp
onsi
bilit
y pr
ogra
m
(SR
P)Soc
ial R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
GEN
ERAL
OB
JEC
TIVE
Des
crib
e OM
MC
Sur
gery
SR
P de
velo
pmen
t
from
200
1 to
Jul
y, 2
004
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
SPEC
IFIC
OB
JEC
TIVE
S
Des
crib
e 1.
how
and
why
pro
gram
was
est
ablis
hed
2.gu
idin
g pr
inci
ples
in d
esig
ning
pro
gram
3.in
tend
ed re
cipi
ents
4.ov
eral
l obj
ectiv
es5.
outc
ome
of d
evel
opm
ent
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
SPEC
IFIC
OB
JEC
TIVE
S
Des
crib
e 6.
in
itial
diff
icul
ties
and
how
thes
e w
ere
over
com
e an
d m
otiv
atio
ns th
at n
urtu
red
deve
lopm
ent
7.ta
ngib
le o
utpu
ts8.
resu
lts u
sing
WH
O e
valu
atio
n cr
iteria
9.ex
tent
of i
nteg
ratio
n of
pro
gram
into
cor
e st
rate
gy o
f D
epar
tmen
t tha
t will
mak
e it
sust
aina
ble
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
MET
HO
DS
Rec
ords
revi
ew to
ans
wer
all
the
ques
tions
pos
ed
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SSe
tting
Osp
ital n
g M
ayni
la M
edic
al C
ente
r (O
MM
C)
tert
iary
pub
lic h
ospi
tal
owne
d by
gov
ernm
ent o
f City
of M
anila
300-
bed
capa
city
cate
rs p
rimar
ily to
hea
lth n
eeds
of i
ndig
ent r
esid
ents
of
City
of M
anila
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SSe
tting
OM
MC
Sur
gery
one
of 1
2 m
edic
al s
peci
alty
dep
artm
ents
of O
MM
C
that
man
ages
pat
ient
s w
ith s
urgi
cal d
isor
ders
or
patie
nts
need
ing
oper
ativ
e tr
eatm
ent
54-b
ed c
apac
ity w
ith a
n av
erag
e of
30
00 a
dmis
sion
s25
00 o
pera
tions
2500
0 co
nsul
tatio
ns p
er y
ear
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SSe
tting
OM
MC
Sur
gery
From
200
1 to
200
4
-sur
gica
l res
iden
ts (t
rain
ees)
m
ain
wor
kfor
ce o
f Dep
artm
ent
rang
ing
from
15
to17
-con
trac
tual
, par
t-tim
e su
rgic
al c
onsu
ltant
s (fa
culty
)ra
ngin
g fr
om 1
5 to
24
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SSe
tting
OM
MC
Sur
gery
and
OM
MC
-per
enni
ally
face
d w
ith p
robl
em o
f log
istic
s to
sup
port
ope
ratio
ns
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SW
hen
and
How
SR
P St
arte
d &
Why
the
Inve
stm
ent
2001
ne
w s
tew
ard
-new
vis
ion-
mis
sion
-n
ew s
et o
f cor
e va
lues
-e
mph
asiz
ed s
ocia
l res
pons
ibili
ty
not o
nly
tow
ards
prim
ary
exte
rnal
clie
nts
indi
gent
Man
ila p
atie
nts
but F
ilipi
no c
itize
nry
as m
uch
as p
ossi
ble
and
to s
urgi
cal r
esid
ents
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SW
hen
and
How
SR
P St
arte
d &
Why
the
Inve
stm
ent
Visi
on to
bec
ome
mod
el d
epar
tmen
t of s
urge
ry in
Phi
lippi
nes
-mod
el in
gov
erna
nce,
ser
vice
, tra
inin
g, &
rese
arch
esta
blis
h qu
ality
soc
ial r
espo
nsib
ility
pro
gram
w
hich
cou
ld a
lso
serv
e as
mod
el
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SW
hen
and
How
SR
P St
arte
d &
Why
the
Inve
stm
ent
Appe
al b
y W
HO
for a
ll m
edic
al in
stitu
tions
to e
stab
lish
a st
ruct
ured
soc
ial r
espo
nsib
ility
pro
gram
OM
MC
Sur
gery
SR
P
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SG
ener
al G
uidi
ng P
rinci
ples
in D
esig
n of
SR
P
Gov
erna
nce
prog
ram
that
has
inte
grat
ed
soci
al re
spon
sibi
lity
in it
s bu
sine
ss p
lan
Soci
al re
spon
sibi
lity
in v
isio
n-m
issi
on &
cor
e va
lues
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SG
ener
al G
uidi
ng P
rinci
ples
in D
esig
n of
SR
P
WH
O c
once
pt o
f soc
ial r
espo
nsib
ility
All g
over
nanc
e, s
ervi
ce, t
rain
ing,
and
rese
arch
act
iviti
es o
f D
epar
tmen
t sho
uld
be d
irect
ed to
war
ds a
ddre
ssin
g he
alth
con
cern
s of
com
mun
ity
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SG
ener
al G
uidi
ng P
rinci
ples
in D
esig
n of
SR
P
Com
preh
ensi
ve p
rogr
amth
at c
onsi
ders
bot
h ne
eds
of it
s ex
tern
al a
nd in
tern
al
clie
nts
and
all p
ossi
ble
aspe
cts
of th
eir n
eeds
fram
ewor
k of
OM
MC
Sur
gery
SR
P
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
Fram
ewor
k of
OM
MC
Surg
ery
SRP
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
OMMC
Sur
gery
SRP
-Op
eras
yon
Pino
y-
Publ
ic He
alth
Educ
atio
n-
Advo
cacy
Aga
inst
Un
nece
ssar
y Ope
ratio
ns
and
Proc
edur
es-
Cost
-effe
ctive
Pat
ient
Mana
gem
ent
-He
alth
Prof
essio
n
Educ
atio
n-
Healt
h Ac
tion
Rese
arch
es-
Cond
ucive
Pra
ctice
Exte
rnal
Clien
ts
OMMC
Pat
ients
and
Filip
ino
Citiz
enry
Healt
h De
velo
pmen
t in
the
Philip
pine
s
Well
-bein
g
Socio
econ
omic
Prod
uctiv
ity
Less
Pat
ient a
nd D
iseas
e Bur
den
Com
pete
nt C
omm
unity
-orie
nted
Ge
nera
l Sur
geon
s
Healt
hy F
ilipin
o Ci
tizen
ry
Healt
hy F
ilipin
o He
alers
OMMC
Gen
eral
Surg
ery R
esid
ents
Inte
rnal
Clien
ts
-
RES
ULT
SG
ener
al G
uidi
ng P
rinci
ples
in D
esig
n of
SR
P
WH
O e
valu
atio
n pa
ram
eter
s of
soc
ial r
espo
nsib
ility
pro
gram
R
elev
ance
qual
ityco
st-e
ffect
iven
ess
equi
ty
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SIn
tend
ed R
ecip
ient
s of
OM
MC
Sur
gery
SR
P
Exte
rnal
and
inte
rnal
clie
nts
of D
epar
tmen
t
Exte
rnal
clie
nts
patie
nt-c
lient
s of
OM
MC
Sur
gery
(res
iden
ts o
f Man
ila)
Filip
ino
citiz
enry
(Met
ro M
anila
and
Phi
lippi
nes)
Inte
rnal
clie
nts
OM
MC
sur
gery
resi
dent
s
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SO
vera
ll O
bjec
tives
of O
MM
C S
urge
ry S
RP
To e
stab
lish
and
deve
lop
a SR
P th
at
1.C
onfo
rms
to W
HO
con
cept
of s
ocia
l res
pons
ibili
ty2.
Satis
fies
WH
O e
valu
atio
n pa
ram
eter
s3.
Is o
utst
andi
ng th
at it
can
ser
ve a
s a
mod
el fo
r oth
er
depa
rtm
ents
of s
urge
ry to
em
ulat
e
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SO
utco
me
of O
MM
C S
urge
ry S
RP
Dev
elop
men
t Ju
ly, 2
004
Seve
n sp
ecifi
c pr
ojec
ts:
1.O
pera
syon
Pin
oy
2.Pu
blic
Hea
lth E
duca
tion
3.Ad
voca
cies
aga
inst
Unn
eces
sary
Pro
cedu
res
and
Ope
ratio
ns
4.C
ost-e
ffect
ive
Patie
nt M
anag
emen
t 5.
Hea
lth P
rofe
ssio
n Ed
ucat
ion
6.H
ealth
Act
ion
Res
earc
hes
7.C
ondu
cive
Pra
ctic
e
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SO
utco
me
of O
MM
C S
urge
ry S
RP
Dev
elop
men
t Ju
ly, 2
004
Seve
n sp
ecifi
c pr
ojec
ts:
1.O
pera
syon
Pin
oy
daily
in-h
ouse
sur
gica
l mis
sion
for i
ndig
ent F
ilipi
no
patie
nts
with
com
mon
gen
eral
sur
gica
l di
sord
ers
2.Pu
blic
Hea
lth E
duca
tion
advi
sorie
s on
how
to p
reve
nt c
omm
on, s
erio
us, a
nd
dang
erou
s su
rgic
al d
isor
ders
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SO
utco
me
of O
MM
C S
urge
ry S
RP
Dev
elop
men
t Ju
ly, 2
004
Seve
n sp
ecifi
c pr
ojec
ts:
3.Ad
voca
cies
aga
inst
Unn
eces
sary
Pro
cedu
res
and
Ope
ratio
ns
prev
entio
n of
unn
eces
sary
pai
n, c
ompl
icat
ions
, and
ex
pens
es fr
om u
nnec
essa
ry o
pera
tions
and
op
erat
ions
4.C
ost-e
ffect
ive
Patie
nt M
anag
emen
t pr
ovis
ion
of q
ualit
y he
alth
car
e w
ith le
ast c
ost a
nd
burd
en
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SO
utco
me
of O
MM
C S
urge
ry S
RP
Dev
elop
men
t Ju
ly, 2
004
Seve
n sp
ecifi
c pr
ojec
ts:
5.H
ealth
Pro
fess
ion
Educ
atio
npr
ovis
ion
of q
ualit
y ed
ucat
ion
to s
urgi
cal r
esid
ents
6.H
ealth
Act
ion
Res
earc
hes
cond
uct o
f use
ful r
esea
rche
s w
ith im
med
iate
impa
ct
on q
ualit
y pa
tient
car
e
7.C
ondu
cive
Pra
ctic
epr
omot
ion
of c
ondu
cive
wor
king
env
ironm
ent f
or
surg
ical
resi
dent
s
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SO
utco
me
of O
MM
C S
urge
ry S
RP
Dev
elop
men
t Ju
ly, 2
004
Seve
n sp
ecifi
c pr
ojec
ts
coul
d be
cat
egor
ized
und
er tw
o in
tent
ions
dub
bed
as
Hea
lthy
Urb
an P
oor-
Hea
lth fo
r All
Filip
ino
Prog
ram
Educ
atio
n fo
r Hea
lth D
evel
opm
ent i
n th
e Ph
ilipp
ines
Pr
ogra
m
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SIn
itial
Diff
icul
ties
Ho
w O
verc
ome
-Mot
ivat
ions
Initi
al d
iffic
ultie
s
Abse
nce
of p
ublis
hed
mod
el o
f str
uctu
red
SRP
in
depa
rtm
ent o
f sur
gery
/ ho
spita
l / m
edic
al s
choo
l tha
t co
uld
be u
sed
as a
gui
de
Lack
of s
ocia
l res
pons
ibili
ty o
rient
atio
n an
d kn
ow-h
ow o
f st
aff
Lack
of l
ogis
tics
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SIn
itial
Diff
icul
ties
Ho
w O
verc
ome
-Mot
ivat
ions
Initi
al d
iffic
ultie
s O
verc
ome
by p
rese
nce
of
Com
pete
nt, r
esou
rcef
ul, i
nnov
ativ
e, s
ince
re &
com
mitt
ed
Dep
artm
ents
ste
war
d-ed
ucat
or w
ho h
ad v
ery
stro
ng
sens
e &
val
ue o
f soc
ial r
espo
nsib
ility
Coo
pera
tive
surg
ical
sta
ff
Very
pro
duct
ive
dono
r dev
elop
men
t pro
gram
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SIn
itial
Diff
icul
ties
Ho
w O
verc
ome
-Mot
ivat
ions
Mot
ivat
ions
Serv
ant l
eade
rC
oope
rativ
e su
rgic
al s
taff
Don
or d
evel
opm
ent p
rogr
am
Des
ire to
cre
ate
mod
el o
f SR
P in
dep
artm
ent o
f sur
gery
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SQ
uant
ifiab
le O
utpu
ts o
f OM
MC
Sur
gery
SR
P
Surg
ical
resi
dent
spe
rspe
ctiv
e
Full
accr
edita
tion
of D
epar
tmen
ts g
ener
al s
urge
ry
trai
ning
pro
gram
by
Phili
ppin
e So
ciet
y of
Gen
eral
Su
rgeo
ns fr
om s
uspe
nsio
n st
atus
in 2
001
Impr
oved
pas
sing
rate
of r
esid
ents
in P
hilip
pine
Boa
rd o
f Su
rger
y R
esid
ent-i
n-Tr
aini
ng E
xam
inat
ion
from
53%
in
2001
and
200
2 to
75%
to 2
003
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SQ
uant
ifiab
le O
utpu
ts o
f OM
MC
Sur
gery
SR
P
Surg
ical
resi
dent
spe
rspe
ctiv
e
100%
pas
sing
rate
of g
radu
ates
in th
e Pa
rt I
natio
nal
cert
ifyin
g bo
ard
exam
inat
ion
in 2
003
and
2004
as
com
pare
d to
the
hist
oric
al re
cord
on
one
pass
er e
very
5
year
s
100%
sta
ff re
tent
ion
rate
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SQ
uant
ifiab
le O
utpu
ts o
f OM
MC
Sur
gery
SR
P
Surg
ical
resi
dent
spe
rspe
ctiv
e
only
2 o
ut 1
5 re
side
nts
with
sic
k le
ave
per y
ear
96%
con
duci
ve p
ract
ice
inde
x
99%
ove
rall
surg
ical
resi
dent
ssa
tisfa
ctio
n in
dex
98%
sur
gica
l res
iden
tss
atis
fact
ion
inde
x on
trai
ning
pr
ogra
m
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SQ
uant
ifiab
le O
utpu
ts o
f OM
MC
Sur
gery
SR
P
Surg
ical
resi
dent
spe
rspe
ctiv
e
Subm
issi
on o
f 17
abst
ract
s in
an
inte
rnat
iona
l con
fere
nce
in h
ealth
pro
fess
ion
educ
atio
n
Soci
al re
spon
sibi
lity
orie
ntat
ion
of re
side
nts
as
dem
onst
rate
d in
thei
r act
ive
part
icip
atio
n in
Ope
rasy
on
Pino
y, p
ublic
hea
lth a
dvis
orie
s, a
nd a
dvoc
acie
s ag
ains
t un
nece
ssar
y op
erat
ions
and
pro
cedu
res
Mor
e th
an 9
0% a
chie
vem
ent o
f the
ann
ual p
erfo
rman
ce
targ
ets
sinc
e 20
01
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SQ
uant
ifiab
le O
utpu
ts o
f OM
MC
Sur
gery
SR
P
Qua
lity
patie
nt c
are
pers
pect
ive
Dro
p in
ave
rage
num
ber o
f clie
nts
com
plai
nts
from
6 a
ye
ar in
200
1 to
one
a y
ear i
n 20
02 to
pre
sent
Acce
ptab
le m
orta
lity
and
mor
bidi
ty ra
te a
t les
s th
an 5
%
Acce
ptab
le re
cove
ry ra
te a
t mor
e th
an 9
0%
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SQ
uant
ifiab
le O
utpu
ts o
f OM
MC
Sur
gery
SR
P
Qua
lity
patie
nt c
are
pers
pect
ive
Red
uctio
n of
sud
den
canc
ella
tion
rate
of e
lect
ive
oper
atio
ns fr
om b
y 50
%, f
rom
10%
to 5
%
Red
uctio
n of
unn
eces
sary
rout
ine
circ
umci
sion
by
100%
Red
uctio
n of
unn
eces
sary
bre
ast m
ass
exci
sion
by
75%
fr
om 3
5% in
200
1 to
15%
in 2
002
and
to 7
% in
200
3
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SQ
uant
ifiab
le O
utpu
ts o
f OM
MC
Sur
gery
SR
P
Qua
lity
patie
nt c
are
pers
pect
ive
Red
uctio
n of
nor
mal
app
ende
ctom
y ra
te fr
om 1
0% in
200
2 to
1%
in 2
003
Red
uctio
n of
ave
rage
num
ber o
f pat
ient
s h
ospi
tal v
isits
pr
ior t
o op
erat
ions
from
6 to
2
50%
redu
ctio
n of
ave
rage
ope
rativ
e ex
pens
es p
er p
atie
nt
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SEv
alua
tion
usin
g W
HO C
riter
ia
Satis
fied
WH
O fr
amew
ork
of fo
ur v
alue
s
Rel
evan
ce
-Ta
rget
ing
impo
rtan
t nee
ds o
f und
erpr
ivile
ged
patie
nt-
clie
nts
and
wor
kfor
ce, s
urgi
cal r
esid
ents
, th
roug
h th
e se
ven
proj
ects
Qua
lity
-C
ompr
ehen
sive
ness
of
SRP
and
qual
ity o
f ser
vice
, tr
aini
ng, &
rese
arch
act
iviti
es e
ffect
ed b
y th
e se
ven
proj
ects
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SEv
alua
tion
usin
g W
HO C
riter
ia
Satis
fied
WH
O fr
amew
ork
of fo
ur v
alue
s
Cos
t-effe
ctiv
enes
s-C
ost-e
ffect
ive
Patie
nt M
anag
emen
t Pro
gram
Equi
ty
-Ope
rasy
on P
inoy
-m
ain
prog
ram
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
RES
ULT
SEx
tent
of I
nteg
ratio
n in
to C
ore
Stra
tegy
SRP
ingr
aine
d in
to D
epar
tmen
ts s
yste
m th
roug
hvi
sion
-mis
sion
sta
tem
ents
co
re v
alue
sba
lanc
ed s
core
card
Seve
n pr
ojec
ts
-ong
oing
and
con
tinua
lly in
tens
ified
for p
ast 3
yea
rs
-alre
ady
regu
lar a
ctiv
ities
of D
epar
tmen
t
Ever
yday
in O
MM
C S
urge
ry is
a s
ocia
l res
pons
ibili
ty d
ay!!!
!
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
DIS
CU
SSIO
N
Soci
al re
spon
sibi
lity
-buz
zwor
d in
glo
bal c
omm
unity
In b
usin
ess
com
mun
ity-
Asia
n C
orpo
rate
Soc
ial R
espo
nsib
ility
Aw
ard
bein
g he
ld e
very
yea
r sin
ce 4
yea
rs a
go
In P
hilip
pine
s,
-Cor
pora
te S
ocia
l Res
pons
ibili
ty W
eek
ever
y fir
st w
eek
of J
uly,
sin
ce th
ree
year
s ag
o
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
DIS
CU
SSIO
N
Soci
al re
spon
sibi
lity
-buz
zwor
d in
glo
bal c
omm
unity
WH
O s
ince
199
5SR
P am
ong
heal
th in
stitu
tions
Uni
ted
Nat
ions
, 200
0M
illen
ium
Dev
elop
men
t Goa
ls fo
r 201
0
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
DIS
CU
SSIO
N
Sear
ch o
f Med
line
and
HER
DIN
, 20
01 -
July
, 200
4
NO
pap
er o
n co
mpr
ehen
sive
SR
P
cond
ucte
d by
hos
pita
ls a
nd c
linic
al d
epar
tmen
ts
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
DIS
CU
SSIO
N
In 2
001,
whe
n O
MM
C S
urge
ry d
ecid
ed to
em
bark
on
SRP,
just
follo
wed
gui
delin
es o
f WH
O a
nd in
nova
ted
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
DIS
CU
SSIO
N
Afte
r thr
ee y
ears
of d
evel
opm
ent,
surg
ical
sta
ff of
OM
MC
Sur
gery
sat
isfie
d w
ith o
utpu
t
com
preh
ensi
ve a
nd w
holis
ticde
sign
w
ith ta
ngib
le o
utpu
ts a
ll ge
ared
tow
ards
Hea
lthy
Urb
an P
oor
Hea
lth fo
r All
Filip
inos
Ed
ucat
ion
for H
ealth
Dev
elop
men
t in
the
Phili
ppin
es
Auth
ors
hope
OM
MC
Sur
gery
SR
P w
ill s
erve
as
mod
el
Soci
al R
espo
nsib
ility
Pro
gram
-D
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter
-
DEV
ELO
PIN
G A
WH
OLI
STIC
SO
CIA
L R
ESPO
NSIB
ILIT
Y PR
OG
RAM
IN
A D
EPAR
TMEN
T O
F SU
RG
ERY
IN T
HE
PHIL
IPPI
NES
Jeffy
Gue
rra,
MD
Edga
rdo
Pens
erga
, MD
Rey
nald
o O
. Jos
on, M
D, M
HPE
d, M
S Su
rgD
epar
tmen
t of S
urge
ry, O
spita
l ng
May
nila
Med
ical
Cen
ter,
Phili
ppin
es
omm
csur
gery
@ya
hoo.
com